London hotels near West End

Center location Rooms must be ready much before 2 pm.

Excellent location, nice hotel, but not top rate. Room service breakfast was a bit poor considering price, small details missing for a hi calibre place.

Location is exellent. The room was extremely small and outdated. I stayed in the hotel many times before and always made the bookings directly with the hotel, the rooms I received were much better. I left the hotel under the impression that I've received a bad room because of my booking through booking.com. Perhaps the rate was good but "there is no free lunch".

A great central location, yet quiet. Close to Oxford Street, convenient for shopping. Near tube station and city attractions/parks. Hotel staff not helpfull (We asked for info how to get to Luton airport and they sent us to the wrong train station. We almost missed our flight). Twin room was small for two people, internet connection and pay TV not working. Rather expensive (201 pounds/night excl. breakfast). Not really a five star hotel.

very central and comfortable...easy to reach public transport...rooms clean and comfy though a bit too small breakfast was expensive and pay TV did not work

Unfriendly personal; worn out hotel and a shame for the hilton group. Compared to the langham hilton where I stayed 2 nights before. This hotel is totally out of wack in price quality; Their web site is misleading.

I stay in this hotel at 3 time, but at that time my room was auful - all was broken and was very uncomfortable.

The location was good. Overall the hotel is in shabby condition, mis-matched and tacky furniture, thread bare carpeting and dim lighting. The mattress was lumpy, we had no internet service though it was supposed to be provided free. The air conditioning did not work well and the toilet leaked. When we went to take a shower in the morning there was no hot water, we called multiple times and heard a different story each time regarding the water. There was never any hot water and we were told the boiler was broken. The staff was odd, almost seemed like a mafia running the property, very strange to explain. Not friendly or helpful at all, didn't seem to care about any of the issues or challenges we had there. When checking out the clerk just looked at me and handed me a business card for a discount on my next stay! When it was time to catch a cab to the airport, the concierge tried to force us to use a cab service recommended by them. 30 minutes later we were still waiting for a cab, though dozens of empty ones passed by the street in front of us. We finally hailed our own! The roof top lounge is like a ghetto night club, pounding music and lots of drunk teens staggering through there as well as the lobby. The gym has 4 pieces of equipment, all kind of old and not looking to safe to use, quite a joke! Would not recommend this hotel to anyone, unless you are looking for a drunk-fest in London in a sleazy hotel. This was definitely not a value, our basic needs were not met.

close from shops and resturants I came early in the morning and there was no rooms available! they let me wait for more than one hour although I came from long distance trip! didnt give late check out!

My stay was for just one night and for business use, but the 2 key factors for me were location and cleanliness. The checkout was poorly staffed.

9th floor rooms are very bad.we asked to change the room to lower floor that was o.k.bathroom fittings are very old and smells and it is not woth spending so much money to stay in such a hotel.no place to sir in lobby.

Location is excelente!! Great to be able to have a swim in the morning. Rooms on the small side, although adequate. Breakfast was again adequate rather then excelente as would expect from this hotel.

Location, center of London, near Piccadilly Circus. Easy to reach by Sub. Small room for this kind of hotel, no air conditionning. Price for English breakfeast too high.

Excellent location I booked 3 rooms at the price shown on the website but the hotel in all cases added vat and I had to apply for a refund.

Very well placed Room too close to the lift and described as deluxe but given standard

they didnt give me deluxe room i booked and there is no benifets for this kind of rooms

I liked the location, I could walk anywhere I needed to go. The restruant was usefu l didn't like the idea that I would be charged for moving anything in the mini bar.

especially the location

Closeness to a lot of major tourist attractions. Service charge. I think it is disgusting that I had to pay 78p for someone to remove two bottle tops.

Hotel breafast room and bar lovely, room a bit small. Hotel staff were not good on arival, first time arrived told could not book in as too early, second time arrived asked us to move to another of their hotels to do them a favour! We said no!!!

good TV no iron in the room