London hotels near West End

the position of the hotel and not much else

not much other than some of the staff. Having stayed at the Helmsley Park Lane I just could not compare the two establishments,

Center location

Rooms must be ready much before 2 pm.

Attention and concern of staff is excellent,especially Anna breakfast hostess in Amba room. Serving staff uneven although Nadia v nice and accommodating too.

Hotel overwhelmed by the world travel convention, on all fronts that kind of capacity is hard for the whole 'factory' that is the hotel to function. Eelevators slow, rooms seem tired, and what seemed appropriate three years ago now seems tired and yes, a little rundown.

Location

Prefer seperate shower

Location is exellent.

The room was extremely small and outdated. I stayed in the hotel many times before and always made the bookings directly with the hotel, the rooms I received were much better. I left the hotel under the impression that I've received a bad room because of my booking through booking.com. Perhaps the rate was good but "there is no free lunch".

The location was good.

Overall the hotel is in shabby condition, mis-matched and tacky furniture, thread bare carpeting and dim lighting. The mattress was lumpy, we had no internet service though it was supposed to be provided free. The air conditioning did not work well and the toilet leaked. When we went to take a shower in the morning there was no hot water, we called multiple times and heard a different story each time regarding the water. There was never any hot water and we were told the boiler was broken. The staff was odd, almost seemed like a mafia running the property, very strange to explain. Not friendly or helpful at all, didn't seem to care about any of the issues or challenges we had there. When checking out the clerk just looked at me and handed me a business card for a discount on my next stay! When it was time to catch a cab to the airport, the concierge tried to force us to use a cab service recommended by them. 30 minutes later we were still waiting for a cab, though dozens of empty ones passed by the street in front of us. We finally hailed our own! The roof top lounge is like a ghetto night club, pounding music and lots of drunk teens staggering through there as well as the lobby. The gym has 4 pieces of equipment, all kind of old and not looking to safe to use, quite a joke! Would not recommend this hotel to anyone, unless you are looking for a drunk-fest in London in a sleazy hotel. This was definitely not a value, our basic needs were not met.

close from shops and resturants

I came early in the morning and there was no rooms available! they let me wait for more than one hour although I came from long distance trip! didnt give late check out!

Unfriendly personal; worn out hotel and a shame for the hilton group. Compared to the langham hilton where I stayed 2 nights before. This hotel is totally out of wack in price quality; Their web site is misleading.

Great location

Hallway is dirty, room does not have tea/coffee maker, however when we asked they did bring us.

Perfect location

Probably it's time to invest in a new remote controls of the TV sets!

I stay in this hotel at 3 time, but at that time my room was auful - all was broken and was very uncomfortable.

the most we like was the location in the centre

the most accept the room and the lobby where very bad.chairs in the breakfast room was onacceptebel.the bar on the roof was very , very bad, while the price is a hilton price. no we nevr schould go back.we always are going to hilton in the world but this was the most bad hilton we ever saw.

Excellent location

I booked 3 rooms at the price shown on the website but the hotel in all cases added vat and I had to apply for a refund.

Very well placed

Room too close to the lift and described as deluxe but given standard

Hotel staff on checkout were argumentative and unhelpful and slow to resolve problem. One lift was permanently out of order and there were no stairs.

9th floor rooms are very bad.we asked to change the room to lower floor that was o.k.bathroom fittings are very old and smells and it is not woth spending so much money to stay in such a hotel.no place to sir in lobby.

Location, center of London, near Piccadilly Circus. Easy to reach by Sub.

Small room for this kind of hotel, no air conditionning. Price for English breakfeast too high.

swimming pool was great.such a great location. friendly staff.

our room was quite small.noisy at night.service charge on a glass of wine nearlly £1!

Location is excelente!! Great to be able to have a swim in the morning.

Rooms on the small side, although adequate. Breakfast was again adequate rather then excelente as would expect from this hotel.

Hotel breafast room and bar lovely, room a bit small.

Hotel staff were not good on arival, first time arrived told could not book in as too early, second time arrived asked us to move to another of their hotels to do them a favour! We said no!!!

Closeness to a lot of major tourist attractions.

Service charge. I think it is disgusting that I had to pay 78p for someone to remove two bottle tops.

Is very close to the interesting point of attraction, like Buckingham Palace,National Galleria.It is in central part of the town but you have quiet.Also is very close to shopping area. The breakfast is good.

The rooms are too small, also the bed.

good TV

no iron in the room

especially the location

Clean,tidy,pleasant staff

Bar drinks highly expensive in hotel....noise form entertainment area above our room was too much for our liking with chairs being dragged across the floors at late hours

Location is just perfect, clean room

The room is far too small for its price. Breakfast is poor.