London hotels near West End

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Attention and concern of staff is excellent,especially Anna breakfast hostess in Amba room. Serving staff uneven although Nadia v nice and accommodating too. Hotel overwhelmed by the world travel convention, on all fronts that kind of capacity is hard for the whole 'factory' that is the hotel to function. Eelevators slow, rooms seem tired, and what seemed appropriate three years ago now seems tired and yes, a little rundown.

Excellent location, nice hotel, but not top rate. Room service breakfast was a bit poor considering price, small details missing for a hi calibre place.

Location Prefer seperate shower

very central and comfortable...easy to reach public transport...rooms clean and comfy though a bit too small breakfast was expensive and pay TV did not work

close from shops and resturants I came early in the morning and there was no rooms available! they let me wait for more than one hour although I came from long distance trip! didnt give late check out!

I stay in this hotel at 3 time, but at that time my room was auful - all was broken and was very uncomfortable.

A great central location, yet quiet. Close to Oxford Street, convenient for shopping. Near tube station and city attractions/parks. Hotel staff not helpfull (We asked for info how to get to Luton airport and they sent us to the wrong train station. We almost missed our flight). Twin room was small for two people, internet connection and pay TV not working. Rather expensive (201 pounds/night excl. breakfast). Not really a five star hotel.

the most we like was the location in the centre the most accept the room and the lobby where very bad.chairs in the breakfast room was onacceptebel.the bar on the roof was very , very bad, while the price is a hilton price. no we nevr schould go back.we always are going to hilton in the world but this was the most bad hilton we ever saw.

My stay was for just one night and for business use, but the 2 key factors for me were location and cleanliness. The checkout was poorly staffed.

Unfriendly personal; worn out hotel and a shame for the hilton group. Compared to the langham hilton where I stayed 2 nights before. This hotel is totally out of wack in price quality; Their web site is misleading.

9th floor rooms are very bad.we asked to change the room to lower floor that was o.k.bathroom fittings are very old and smells and it is not woth spending so much money to stay in such a hotel.no place to sir in lobby.

swimming pool was great.such a great location. friendly staff. our room was quite small.noisy at night.service charge on a glass of wine nearlly £1!

Location is excelente!! Great to be able to have a swim in the morning. Rooms on the small side, although adequate. Breakfast was again adequate rather then excelente as would expect from this hotel.

Very well placed Room too close to the lift and described as deluxe but given standard

This hotel is in a good location and easy access to the Underground. The bed was comfortable and the flat screen TV was nice. The standard double we had was functional. I think most hotel rooms in London are on the small side and this was no different. Short story the room worked and we didn't spend much time there. The hotel room we had was a little "tired". The carpet needed replacing and some of the tiles in the bathroom had been repaired poorly. The furniture was nice quality but pretty worn out. The mini bar had been cleared out of the usual wares and left for personal use which was nice. But the old "sensors" were in the bins where things used to be sold. The internet was out while we were there but they were "working" on it. For the money it was clear we were paying for the location because anywhere else at that price would be a nice hotel.

Hotel staff on checkout were argumentative and unhelpful and slow to resolve problem. One lift was permanently out of order and there were no stairs.

Hotel breafast room and bar lovely, room a bit small. Hotel staff were not good on arival, first time arrived told could not book in as too early, second time arrived asked us to move to another of their hotels to do them a favour! We said no!!!

good TV no iron in the room

Is very close to the interesting point of attraction, like Buckingham Palace,National Galleria.It is in central part of the town but you have quiet.Also is very close to shopping area. The breakfast is good. The rooms are too small, also the bed.

Staff very attentive & helpful. Needed to change room as one allocated initally by reception did not match description on purchase from website.