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34-40 Great Cumberland Place, London, W1H 7TW
0.4 km from
The room was very clean, well equipped and comfortable. The front of house staff seemed disorganised, we checked in at 10am and left bags, got a call at 12.30pm asking when we would be arriving and had to explain had checked in and paid!!! Were advised that bags would then be in room when we returned, however, when we did get back only one of two bags was there. After calling reception eventually went down to find bag was still in the lobby not even locked away. Bar was not open due to staff being late and would have expected this to have been open all day for a 5 star hotel. Alll in all the front of house staff, with the exception of the doorman who was excellent, were definately not up to the standard of a 5 star property
every thing is great nothing
Excellent reception and concierge ,nice ope Lobby ,attractive Bar and Great bed Wifi internet the slowest I have ever encountered at hotel of this class
Love love love this place. It is the best service
The staff at the hote are complete morons.
We stay at the Marriott Hotel Grosvenor Square frequently, both for leisure and business. We find it's location is unbeatable. The staff are friendly and efficient.
Friendly personnel at reception quite efficient. Very noisy rooms. I had to request to change room due to refurbisment works but still the noise was unacceptably high.personnel at cafe lounge were not proffesionally trained/unacceptable behaviour
The spacious room and cleanless ,staff great , We had a drink in the bar quite shocked as there was 2 prostituts in the bar ,one who was obvious as to what she was doing ,it did not bother us but all the same quite shocking .this did not affect our stay the hotel is fantastic .
the location is good
Location. Friendliness of staff. Concierage service. Ceiling low. Breakfast a bit expensive.
It was near Oxford street Very old furniture small size bathrooms no complimentary accessories
Efficient, friendly staff. Spacious accommodation Bar drink prices expensive
it was mentions that fair inclced berkfast and when i arrived they said its not
Perfect hotel. Highly recommend.
The staff very kind and prepared. The new wing very confortable The only thing I didn't appreciate was that even if the hotel was generally very quiet the room door wasn't enough insulated and you can hear other room doors closing
room was very nice , my flight was cancelled on sunday and the man at the con desk went out of his way to help me and i got another flight , sorry i didnt get his name so you could thank him for me . will be back alan went over to the 02 for tennis ,travelled alone as my wife had died last year and i tought the break would do me good and it did
fast check in service at check out (luggage strorage) -that I had to go back to reception so that I was able to book coffee on my room -breakfast area looks like a main station cafeteria, not really charming