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Hammersmith and Fulham
The hotel is located in an ideal part of London with the opportunity to walk to nearby shops and restaurants. The staff is very helpful and attentive without being burdensome. The rooms as spacious and well supplied.
You sent us an email to check into the hotel with time of check in room floor etc We filled this in sent it back and you sent back confirmation of our check in on the morning of the booking When we arrived at the hotel we were told by the duty manager they did not have a room for us Reason was the person did not move out of the room This of course is utter rubbish I believe the true reason is we booked the room through you at a discounted rate they were then able to sell the room at full rate so we were left without a room Of course this teachers us and others a lesson never to deal with you again and never stay at the Chelsea Harbour We could of course been informed earlier in the day but nobody even cares when you are paying cheap rates You get what you pay for in this world In this case nothing
Staff were excellent and friendly.
The rooms were nice and clean and all the staff was very friendly. The hotel was close to the underground station and easy to get to and from. I can only recommend this hotel. That the railway goes right past the hotel. Actually I had read about this in the quest reviews and therefore specificly asked to have a room away from the railway but this we didn't get. However it was not a big problem and it will not prevent me from staying at the K West again.
Very close to overground so made it easy to get into Westminster and other tourist areas- about 20 min train ride. One sip from Shepard bush tube station- easy transfer Had a hard time getting a third set of towels for our room
The staff were extremely helpful and handled my concerns efficiently and sympathetically. Although an overground station is extremely close, it is too isolated for sight seeing or access to the underground system.
The best thing about this hotel was the location. Close to Westfields Shopping Center and the Underground station. The room could use more trash bins and hand towels in the bathroom.
Location and staff was kind Room was not clean.
Great food, room was good. location was good. i was not expecting hidden charges on top of bill, i thought the tax was included in the price i was quoted, when booking the room on the website.
Location it was close to the seminar I was attending and 5 minutes walk from the underground. The room looked rather old. I went at the information desk to ask for Paracetamole as my roommate had a terrible headacke but they said they couldn't provide me with any. I had to go looking outside the hotel for pharmacy.
Close to underground Room size was extremely small but efficient, no elevator for luggage
The nachos were good, I guess. Near to tube station. The staff was incredibly rude, when you asked them questions they would be on cell phones & it was obvious you were bothering them. There's no lift, and the rooms are cold and the beds squeak whenever you move. The showers were very small and had little hot water. I would never stay here again.
Great decor, very comfortable,really quiet so good nights sleep!!
Good prices and comfort I asked for a wake up call but they didn't do it so I was about to loose my flight
We had a down stairs apartment, it was on a quite road and even though there was construction work happening just next door we heard very little of it. There was a fridge , washing machine , iron. Everything you needed really. The tube was close by with excellent links. Nice pubs and cafes near by too. It was a hot week but the room was cool and bed very comfortable and a bath as well as a shower. Staff were very welcoming and friendly. Also free wifI which was really good. Free view TV and tea and coffee . Nice fresh colour scheme. Two lockable doors so felt really secure and safe. Loverly and clean apartment. Would definitely recommend and return. The room was rather small , sitting on the end of the bed you can touch the kitchen counter but all in all space to move around was fine. The bed moved if you wanted more space. The shower curtain didn't keep the water from going all over the place and soaking the floor and there was no shower matt so was rather slippy getting in and out.
convenient No problems
Ease of access to Train/Bus Stations; Friendly and Helpful Staff None
Room was clean and comfprtable Breakfast had little choice and coffee not good