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we had a great visit. The staff was impeccably polite and helpful. the elevator situation was pretty bad. I don't know if some of the lifts weren't functioning or what, but we ended up taking the stairs most of the time
Location and cleanliness are the only positives about my stay. Poorly operating lifts. Bathroom so small. TV inoperable. WiFi requires £5 payment daily by purchasing a code from a vending machine. Long lines at check in. Long line at luggage check/collection. Never again!
Spent about a week in London and stayed at the St. Giles. No regrets. Close to the West End action and much cheaper than some in the area. This hotel is also frequented by bus tours - Ugh. The room was good though small (almost Japanese hotel room small). We did not partake of their restaurants and went to a much, much better buffet down the street for breakfast. Concierge staff was very helpful
Concierge people are very nice. Single room has no place for luggage
The hotel is in a good spot, next to oxford street. breakfast was an extra £9.95 each per day.
location was fantastic no
A nice complimentary breakfast the following day. We booked a table for 4 in the hotel's Italian restaurant for Saturday 27/11/10 at 5pm in order for us to attend a show. When we were ready to eat we were told that we didn't have a reservation as this restaurant did not open on a Saturday night. We were however placed in your Japanese restaurant without too much bother. Better communication with guests would be better.
very central fantastic location.
Very over priced
location choice of food in restaurant
Access to tube trains This hotel is not a star hotel. Rooms are very small
Location. Location. Helpful and pleasant staff. Cold room in morning. Too few lifts. Lack of TV channels.
Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
Bar was nice Room was small and underwhelming consider g how much we paid.
We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
Good quality fitments Small room
The staff are extremely helpful and location is excellent. The television selection is poor and internet costs far too much.
Good location Small rooms with tiny bathrooms - adequate for a single traveler on business with no luggage but not a Five star hotel and nothing like the pictures on the website.
The room was a good size, nicely decorated, clean. Facilites included TV, stereo, air conditioning which is very important. Bathroom clean with nice toiletries.
Staff was very nice and helpful. The swimming pool is big, facilities are clean. The room was not big but sufficient for a familly with 2 kids. The bathroom was clean, with a bathtube but the w.c. inside.The breakfast was delicious, but a bit expensive. A pity that the swimming pool has restricted hours for kids when you have kids but it must be appreciated for those who have not.
The staff were absolutely first class from the moment we walked through the door from the booking in people at reception, the bar staff and chambermaids.excellent No complaints
Helpful and friendly staff.
The staff were friendly and helpful. The room was clean and comfortable with tea and coffee making facilities. The bathroom was very small but that didn't really bother us. Despite the double glazing and being on the ninth floor, we heard the noise of the traffic all night.
Location of hotel was fairly near the tube station and other faciltites nearby When I checked inot the hotel, I had to wait a long time whilst they were checking my booking.I Needed an extra bed and they offered to upgrade me to a family suite afor another 103.50pounds. They then charged me 724.50 for the 3 nights stay.I Realised later that they had overcharged me by 10 pounds because the original booking was 611 pounds. When I queried them the next day,I had to go through 2 other staff before they refunded me 10 pounds overcharge. I hope I have not been billed twice ie once by my initial booking through your website and then by the Grange Holborn hotel.
Staff were very friendly and prompt Room was noisy being on the main road at a junction. I think if two people had been in the room there would have been a lack of space around the bed area as it was a funny shaped room.
Everything about this stay was great. The room was beautiful and clean, the bathroom was spacious with lots of shelf space for our stuff. the staff was wonderful. the location is ideal, and they had a big lounge for guests. It's expensive but worth it.
hotel was a peaceful experience staff all very helpful especially the restaurant manager. I did leave behind some of my clothing and wanted to arrange these items be posted to my home address? 26 Glencoe, Whitburn West Lothian Scotland EH47 8AR Central location, cleanliness, up to date style & furniture.
Bed was amazingly comfortable with great sheets. Bathroom perfect, breakfast amazing. check out was a bit busy.
The location is central and the views from the top floors are stunning. There are many excellent restaurants nearby.
Modern clean smart rooms with all amenities in an excellent location close to St Pancras and Kings Cross stations plus friendly staff. Nothing to not like
Very handy for Eurostar Toweld old and hard. Shower door didn't fit well
Lo recomiendo 100%
Staff was ready and willing to help at any time. Bed was very comfortable and room was spotless. Wonderful breakfast with many options. We thoroughly enjoyed our stay.
The Pullman St Pancras had nice, high-end finishes in the bathroom and the bedroom, as well as in the lobby. People have complained about the wifi, but we actually had a pretty good experience with it; we were able to make a call using their wifi. All in all, a pretty comfortable experience. This is in a pretty noisy part of London (Euston Rd), which means that there are a lot of pubs (which can get rowdy), cars honking horns, ambulance and police sirens, etc.; even though we were on the 12th floor, the noise from outside woke me up often during the night. Also, the bathroom door does not shut tightly; it leaves a gap between the leaves of the door, so any noises (etc.) from inside the bathroom are audible to your significant other in the rest of the room! Not particularly romantic! And the thermostat was difficult to program; quite a few times, it would show 22 degrees C and be programmed for 18, but would still put out warm air, which makes no sense.
The location of the hotel was fantastic and we had great views of the city from our room. We were given a room with disabled access which was fine. The only complaint I have about the 'wet room' is that the water did not drain away and the floor was a gigantic puddle and we had no way of getting the water out. Also, are 3 shower heads neccessary for one bathroom??
Only stayed one night to catch the train to Heathrow the next day. Great location in proximity to Kings Cross St Pancras. Trendy lobby with DJ playing on Friday night, not too loud though. Beds were great, showers were nice, all modern decor. Morning breakfast buffet in the restaurant is great. Overall it's a nice clean place to stay for a night or two. I'd be back.
The location was ideal, transportation was near by. The staff was friendly The bed was hard!!
It is walking distance from the train station, great location. The staff is very helpful and very accommodating. The breakfast was the best I've had in Europe during my 3 month stay. The bathrooms are very modern and the whole hotel is very clean. The hotel is great, but the beds are a little firm. There was one lady at the front desk that was polite but cold. Other than that everything was great.
Nothing particular. Everything was not more than other normal hotels. Room was not cleaned when I came back in the evening. I had to wait long time in the reception. I felt total management was not working well. Room no58 only is located just next to service entrance and was cold.
The hotel is situated in an ideal position for easy access to Euston rail and tube station.
I chose it as I needed to be at St Pancras by 0800 the following morning, having had breakfast. Nearer B&Bs etc did not work. This was still too far away for me to walk with luggege (ineeded a taxi), but at least I had a breakfast.. See above. The dealy for a taxi was unacceptable. It was quicker to walk towards Euston. If there is a next time I shall plan accordingly.
Ability to leave early on Sunday morning Service, room size, steps to room, shower
so near to the station
it was freezing weather but the rooms were lovely and walm I didn't like the bed. We booked a double room but I think the bed was only 3/4 so for 2 large adults it was not comfortable. There was space to put a larger bed in the room if they did away with th coffee table which just got in the way.
Close to public transport Our room was located at the street side of the hotel on the first floor. Traffic sounds made it noisy and difficult to fall asleep.
clean , bar and food priced good no kettle in room and room very small
The room size. N/A
Excellent location, not far from the tubes. Clean, comfortable and good value for central london. The gap in the curtains that let the light in at 6am!! but can't complain really...
The staff were friendly and helpful. The hotel is handy for getting out and about. It was quite noisy at times and the walls were 'thin' we could clearly hear the man next door using the telephone.
The hotel provides a consistent level of frienliness, efficiency and comfort. it is well placed for shopping , sisgt seeing and business (city of London banks etc).
The hotel is very well located, close to tube stations. the room is small and facilities require renewing. some broken (faucet, door handle etc.). price is very high and is not a decent return for the money
Friendly, polite and helpful staff, clean facility. Good location. Noisy room location above delivery dock,construction noise one night until 11 pm. Extremely poor acoustics in restaurant (am acoustic specialist in N. America) very hard surfaces,floor,walls,ceiling and other multiple reflective surfaces make for most unpleasant experience resulting in avoiding restaurant second time.
The security arrangements were good - eg lift doesn't work to go to upper floors unless bedroom key card is inserted. The breakfast was excellent. The staff were friendly and helpful. I thought the bedrooms were rather small for a 4-star London hotel
Room was clean and right next to the Russell square underground entrance. Room was small, wifi wasn't free and the room smelled, but in their defense we didn't ask to change rooms. Kind of pricy for a holiday inn.
Proximity to underground and centre of London .yet quiet. This was a shopping trip so convenient for Oxford St and Marrlebone Road. Considering how small the room was, it was quiote well equipped. Double bed was so small. Asked if there was a room with larger bed, but told they were all the same size. Hotel was full so no option to change to two singles. Not good for anyone over 5ft 10 inches.
Excellent location Staff did not understand a small glass of wine and kept serving and charging for medium glasses
it was coveniently situated for Radisson Edwardian Hotel, which is where we needed to be that evening poor service in the bar, exorbitant charges for drinking water, spartan room and bathrom, noise in the morning from street and plumbing
Great room and food None
Hassle free check in and out. Very convenient to where I was working in Gordon Square, Bloomsbury and blessed by a 24 hour car park adjacent to the hotel itself and with shops very close. The room was without half of its secondary glazing which meant that it was particularly noisy due to the proximity of nearby pubs late at night into early morning. Reception acknowledged this aspect on departure but failed to offer an explanation for the absence of part of the system.
Easy access of subway, restaurants&pubs and shopping center No fridge in the rooms so no possibility of drinking cold beverage
It was a business trip so only slept there but breakfast was lovely. Excellent location too!
Excellent service. Great breakfast.
The hotel was lovely , very clean and tidy with friendly helpful staff. The room was lovely and modern. The pillows were a bit to big for me would be the only thing.
The room was spacious, comfortable and very clean. The TV was dated and had a very limited number of channels.
location was excellent, had an appointment at the uclh hospital. Service from staff at front desk, valet parking and room service was very good indeed. Negatives are although we arrived later than planned and had wanted to order hot food, when we called at 10.55pm we were told hot food was finished! The advertised finish time is 11.00pm in room service info, I know it is only five minutes but when you have travelled 5 hours and did order before the end time, bit frustrating.The stay to be honest was spoilt by very slow and unmotivated restaurant staff, No welcome from staff in restaurant, had to wait by a table whilst he took all the cutlery off a fully layed table next to our table, why not just seat us on the table that was already layed??!! Did not expect a hotel as this to be unprofessional at all.I expected better for breakfast than the experiance we had,being hoteliers ourselves.
very helpful excellent staff temperature control in room,high charge for telephone
location staff on reception
The room was nice but only after complaining about the first one i was given. Having booked a king size room i was disappointed at the size of the room I was alocated. After complainijng this was soon rectified and i was given a larger room.Breakfast was not a pleasant experience. had to queue for ages, bit like being in a holiday camp.Not becoming of a four star hotel. restuarant tables were far to close together and this made for an impersonal atmosphere. The staff appeared to be doing there best under difficult circumstances. They remained polite throughout.
Check-in and check-out was easy and efficient 1) Bedroom sash window was loose fitting and so rattled in the wind. 2) Goods being received (or moved) below my window at 06:30. 3) Ancient 14in portable TV as far away from the bed or easy chair as it was possible to locate it.
We were upgraded to a suite, which was wonderful. The staff were very helpful and the location is excellent.
very unfriendly staff, and the whole hotel needs urgent refurbishment.
The hotel is located very near to Euston Station which makes it ideal for business or city break. There's no free internet and you cannot use your BTOpenzone account there. However if you walk to the Thistle, 50m up the road, you can use BTOpenzone and it's fast.
Clean, warm and self-contained, good television. Nothing really, but it would be great to have a shower cap in the bathroom!
The staff were very helpful and friendly, and the room was excellent value for what we paid. The new shower room within the suite was amazing.
Clean and functional Overheated room
the proximity to the public transport services. The cleanness of the premises. The smiles on the staff's faces. a hairdryer in the bathroom will be convenient as well as a beberages dispenser machine at each floor.
Location -we were travelling from Euston station
Quiet room No hairdrier supplied in room. Shower gel empty
Breakfast was good value.
the breakfast and the newspapers
The bar and restaurant were a pleasant surprise in a low cost hotel We should have put out the sign asking not to be disturbed as house keeping staff knocked on the door at 8am and continued to knock every half hour/45 mins until we checked out - but it was our fault.
It was easily the nicest place to stay for the money in a very expensive city. We were able to get a room for 3, queen and single (for daughter), PLUS really excellent buffet breakfast included, for 110 pounds night. It is 1 block from Euston Station so it is convenient for those not taking cabs. It was very clean and comfortable, with all basic amenities, and some extras (hairdryer, flat screen tv). Newly and nicely redecorated in simple modern style. The rooms are not large, but more than adequate. Nice large window with clear view and ventilation. All rooms for guests are on third floor. Two lower floors are reasonably priced housing for international students from abroad. Only third floor is for guests. Also has facilities for smaller sized conferences. Neighborhood not fancy but bustling. The amazing British Library and St Pancras St are right down the street. A deal!
I have now stayed twice and have booked again. Everything is good; the food, the staff, the atmosphere, the location. There is nothing that I didn't like about my stay.
Great location right next to Euston station. Clean modern rooms.
Handy Location Unfriendly staff - tiny rooms
Very clean, comfortable and quiet. 2 minutes walk from Euston Station.
The room is clean and comfortable. The breakfast is fine, but the coffee machine and toaster work not well.
Excellent value for money for London! Great room and I'm not surprised by it's 4 star rating. It's run by the Methodist church, but you wouldn't notice besides the name of the place.
good location good breakfast
My daughter became ill and the hotel gave her a room extension at no additional cost.
The staff were very pleasent and efficient, rooms were OK for London Unfortuantley the hotel is undergoing renovation at present although there were no sounds of this you could see it, the rooms were tired and needed painting and renovation, the reception was very old fashioned and basic. The breakfast was basic and the breakfast room was functional but I hope that once its all finished it will look and feel a different place.
location tv channel selection
Excellent location and very good buffet breakfast.
The location and the comfort Some noise from other rooms
The location of the Hotel against the underground lines. Take too long time to check in and out. To little staff at the main desk and not the correct attitude to customers.
Very comfortable. Services and staff excellent Poor Tariff explanation. Also I specifically requested Non Smoking but on arrival was initially advised no such facility was available.The room was then upgraded to non smoking double- which was fine
The rooms at executıve must be the best but not. The rooms were smelling dampness and bacteria.
they were able to hold our bags for us for 6 days while we traveled around Europe and then we came for back a final night there before heading out from Heathrow airport. We had booked 2 beds as we were 2 friends traveling together, upon check in, we were informed that there were only rooms with 1 bed available and that out reservation was just a "request" and not a guarantee. It was a king bed so we made it work. The rooms were tiny and stuffy. The A/C didn't work, and with the window open it was very noisy. They did bring up a fan for us and that helped.
Location and staff very good. Wifi was unreliable for business. Very bad
We were welcomed from the beginning, we spent 4 days there and it was ideal for touring London. The staff was very helpful,especially Ryan and Vitail. Every thing was fine
cleanliness, location, main resturant and modern furniture room was not ready at arrival in the morning despite previous message and booking the night before. However, management was helpfull and did not charge for that earlier night
The staff were polite and well turned out and the hotel looked great from the inside. Got the felling it was tips, tips tips. The food was not great, looked great but not nice.
entering the hotel.
Good size room Renovating the place, no heating in room
location for theatre and access to transport system obviously unavoidable but there was some building work taking place to the hotel
Location of hotel for bars, restaurants and shopping all available within walking distance. Room clean and spacious compared to other London hotels I have stayed in. The fact that there was building work in progress and scaffolding in situe which I understand from reviews on other sites has been going on for quite a while at this hotel.
The staff was exceptional...friendly and helpful....willing to go out of their way to assist. Would stay there again. Gym was excellent and the breakfast was very good.....breakfast was available until 11AM on weekends. Met all our needs.
Location was convenient Was cold, old and dirty
The hotel staff was helpful with solving problems that was generated by Kayak/Hotel.com (wrong number of beds in room) while booking. Location is excellent. For a big family like us that needs place to "gather" together the lobby was very useful. Booking by Kayak/Hotel.com generated problems. Number of adults and children per room was not deliver to the hotel. When I asked Hotel.com to change the reservation through the website , NO respond. Rooms are a bit small.
access to city centre
Breakfast service is very nice. The room was extremely small, poorly furnished and noisy.
Excellent time at this hotel! Everyone was very friendly! Nothing :)
Hotel is clean and comfortable. Rooms are well appointed. Location is superb. Good value for money in a city renowned for overpriced hotels. Check-out was a bit haphazard, otherwise no complaints
We arrived to the builders in reception..complete with hard hats and hard viz jackets! There had been no mention of the major refurb going on when booking. I'm sure it will be very nice when finished, but not really the first thing you want to see when entering your hotel.. I'd received a call the day before check-in to see if my booking for two colleagues double rooms (for single occupancy) could be changed to single rooms - I said not, particularly as payment was immediately taken from my card two/three weeks before on booking and the rooms were for business clients. Although I was then told 'ok..not a problem..' this was ignored...and they were put in to single rooms on arrival!
Location is great. Bed was fine and apples were a nice touch. Gym was okay. Staff was horrible. There were months in the closet--I killed three. They did a lousy job cleaning in general. The sinks and counters were not even wiped down. There was toothpaste/grim residue not wiped up half of the days I stayed there. Dirty dishes owned by the Hilton were left for, literally, a week. The cleaning staff tossed my water bottle even though it was with wrapped up my clothes on top of my luggage and then denied it. I tried to explain the problem with needing a size of plastic bottle for security. They made a lame attempt to make it right after two hours of waiting and complaining, but they could not be bothered to listen or understand the actual problem, so the solution did not work. Great location, but I would never go back. There is no accountability.
Location Slow lifts
Location and comfort of room. Bathroom was decent size.
Location and friendly, informative staff
Location My room
very pleasant stay, just right for the theatre and the shops!
Rooms are hot and small.
The service was very good and SKY rugby was a bonus! The room could have been bigger and the air-con was a bit noisy.
The attention to any and all details was excellent. The staff in both the front and the restaurant were very friendly and helpful. Nothing
The location and cost Rooms are very small, though are typical for London. Room was on a very very noisy road and difficult to sleep
The Hotel was an excellent location for Covent Gardens only 5 mins walk dow the road. The staff were excellent couldnt do enough for you ven upgraded our room for free. Would def return. There was nothing we didnt like, the breakfast was lovely,hotel was so clean and the staff were Fantastic.
The location, very quiet, relax. The spacios of me beedrom was little
Excellent breakfast buffet included in room rates. Hotel staff are attentive and helpful. Scoff & Banter restaurant/bar has limited dinner menu and cocktail options.
Hotel staff very helpfull. Room clean and tidy everything in place that you require.Would use again.
Loved the layout of room, cleanliness, free internet, great location, comfy queen bed and great shower Breakfast was terrible - we went down and they had run out of orange juice and cereal - not very good value for money - altho there are lots of other options around
Good location for transport links; friendly and helpful staff; well- equipped rooms and even standard rooms have baths and showers. The food (dinner) in the restaurant is excellent. Coffee maker far too fiddly and despite hotel now providing instructions, it still floods the wardrobe! Tv also over-complex, although good when you get to grips with it. Glass panel for shower over bath is fixed, making it impossible to reach taps etc without getting in the bath.
Helpful staff; accessible to eurostar
The staff was very helpful: we called for directions & they got us there quickly. The room was clean, relaxing,comfortable, generous in size,and quiet despite being on a busy street. The only minus was in the food service, but they did not charge us for our meal. I also saw that they are working on the restaurant area, so I expect they will have everything back in order shortly.
Best facilities in the room:1. free wifi. 2. coffee & tea maker took me a long time to find the on/off switch for the lights in the wardrobe
All good. Not long enough stay. The sockets tripped out they were fixed within minuets.
We had a superb meal in the restaurant. Large comfortable bedroom with rollaway bed provided.
staff and dining were great. we stayed in an apt. that was roomy and clean.
Excellent location for train travel to rest of contry and the Chunnel. Directly across the street to St Pancras station. Room was very clean and very large by Eurropean standards. Friendly staff. Located on edge of a somewhat run down area, though with the International train station there, the area should continue to improve. Never felt unsafe when out in the area.
Internet no charge, excellent staff, v. comfortable room, clean spacious bathroom & on top of all that, excellent coffee machine in room!
friendly staff, good atmosphere the lack of digital tv
location the cold bar - due to a long day out we decided to have an evening at the hotel bar but it was so cold I had to go and get my coat !!
Our room was excellent - plenty of room - which was a welcome surprise. The staff was very accommodating. Two blocks walk to Covent Garden. Plenty of restaurants nearby, and a Starbucks right across the street.
Great location close to Covent Garden, Theatre Land, resturants and coffee shops. The staff were very corteous. The bed was very hard.
Good location for Covent Garden, good customer service. N/A
Friendly, helpful, efficient staff. Clean, smart, quiet room. Convenient central location, near Covent Garden and Holbourne tube station. Pleasant, safe hotel. No bad points. We would have eaten in the hotel one evening, but that evening the restaurant was unavailable and the bar did not have suitable gluten-free options, so we ate elsewhere.
Very convenient to conference location next door. Close proximity to tube and to Convent Garden. Tired interior of hotel overall and rooms
High standard of cleanliness. lovely spa facility. great location Hard pillows
All staff very helpful.
Location Room cleaning no free wirless area...
Great location for shopping and the theatres and most of the main sites to see. Also had a great breakfast. Size of the room could have been larger for the price paid.
Staff is very very kind, cleaning is not the best inside the whole structure, but inside our room is basically good. Some very little I repeat very little details that make the difference for this very high level hotel: the holder for hygenic paper was broken, the hairdryer tubular was rapaired with insulating tape and for this reason it was a little sticky, the bath tub had very little splinterings on edge, the window was stopped with a piece of folded paper and in conclusion the tv controller had not the cover for the batteries and it was replaced with a certainly sticky coloured tape .
Excellent location, nicely renovated, modern hotel We stayed at the end of November and it was exceptionally cold in London. The hotel room was cold and the heater made terrible noise, but had to be on all the time. No heating in the otherwise beautiful bathroom.
The TV Breakfast issues No knowlege of local area Language barriers
The upgrade to a superb room on the top floor - couldn't fault it unless that was the deluxe double that had been originally booked. Excellent hotel and well placed for business meetings in the City.
We liked the modern decor. Our room was facing the road and was extremly noisy.
I found the location perfect for sightseeing. The room was very nice and as a venue is was very good also. Food was excellent:-) I was a shame I wasn't able to access the internet. The solution you have chosen at the hotel did not work for me as my company (banking) apparently have restrictions which make it impossible to lock on to a web browser before the internet access is given...
Facilities and location
The size of the room - very spacious Not applicable
Central position for Theatres etc