The food was excellent, the staff most helpfull. The first room offered was very very poor ,we had to pay extra to get an half decent room
The very large bathroom & close proximity to tube station. Upon first arrival we were given very small room on smoking floor, so we changed.
The size of the Junior suite was wonderful! The room was a little old and had some cracks in the wall joints. They didn't have any pull in area if you arrive by car. We weren't aware of this from the descriptions and had to drive around the area to find a parking garage and then roll our luggage a few blocks to the hotel.
Hotel room was warm and comfortable, as the weekend weather was poor it was nice to get back to an inviting room. Delay in breakfast - although once we got fed it was great.
big bathroom and unique decoration of the room. there was no fridge and safe box in the room. there is no concierge most of the time. staff are not professional.
The hotel has an excellent location and a very nice atmosphere. I also enjoyed the restaurant recommendations made by the concierge. The room was a bit noísy (I lived on the second floor).
Very nice Hotel. Easy access to public transport. Dealing of staff is very good. If i would visit London again, would definitely prefer to stay there.
the three consierge gentlemen we spoke to were very helpful Staff maybe might smile. If applicable make sure you get your Harrods voucher. We had to ask even though it was included in our package.
the athmosphere I had a double room which was evidently a converted single very small no easy chair,insufficient room for clothes and luggage
simply the way in which the staff treated us with so much respect, after we had a couple of problems with our room to start with, they showed alot of kindness, booked us into a different hotel for the first night, free of charge, and then upgraded us to a lovely room for our second night stay in london, we felt very well looked after.
practical for my reason visiting London. have stayed a umber of times. Lighting in the bedroom. No bedside lights. Overhead light too strong. Room was cold
Very central to all our needs.
Location of hotel was great. Oxford Street, Restaurants,Theatres and Tube station, all within 5 minute walk. Hotel very comfortable. Staff very helpful.
Nice blend of modern facilities ina traditional building. Quiet, comfortable room and everything just a cut above hotels at a similar price in the area.
Location, Clean First room was verry small then we change the secon room and was ok. I try to use your business center facility but the computer and printer does't work properly. I spend 40 min for internet checkin for flight.
The location and the cleanliness are factors which lead me to book, in supplement I experienced an extraordinary friendly staff. Furthermore I adore the hotel's mixture of traditional and new barock style. It was tropically hot in our room. There is no air-condition in this hotel. The window was to small to let efficiently enough fresh air into the room (temperature outside like 17°). They provided a fan, but I'm a type of person who catches a cold when I'm sleeping with a fan directed at me. Due to this I had remarkable troubles to get to sleep.
Spacious and comfortable. Quiet; good breakfast.
Cozy, comfortable, great value for money. Very attentive and polite personnel. Strategic location
Very out dated in need of refurb. no AC too hot room service food very
The staff were brilliant Needs Air Con
Very close to Covent Garden and Oxford Street The room did not have air conditioning and was like an oven. We had to keep the small fan provided in the room going all night.
Staff is very very kind, cleaning is not the best inside the whole structure, but inside our room is basically good. Some very little I repeat very little details that make the difference for this very high level hotel: the holder for hygenic paper was broken, the hairdryer tubular was rapaired with insulating tape and for this reason it was a little sticky, the bath tub had very little splinterings on edge, the window was stopped with a piece of folded paper and in conclusion the tv controller had not the cover for the batteries and it was replaced with a certainly sticky coloured tape .
Central position for Theatres etc
I found the location perfect for sightseeing. The room was very nice and as a venue is was very good also. Food was excellent:-) I was a shame I wasn't able to access the internet. The solution you have chosen at the hotel did not work for me as my company (banking) apparently have restrictions which make it impossible to lock on to a web browser before the internet access is given...
We liked the modern decor. Our room was facing the road and was extremly noisy.
Facilities and location
The upgrade to a superb room on the top floor - couldn't fault it unless that was the deluxe double that had been originally booked. Excellent hotel and well placed for business meetings in the City.
The size of the room - very spacious Not applicable
Great location for shopping and the theatres and most of the main sites to see. Also had a great breakfast. Size of the room could have been larger for the price paid.
Excellent location, nicely renovated, modern hotel We stayed at the end of November and it was exceptionally cold in London. The hotel room was cold and the heater made terrible noise, but had to be on all the time. No heating in the otherwise beautiful bathroom.
The TV Breakfast issues No knowlege of local area Language barriers
The Location. All theatres in walking distance, lots of restaurants and Soho shops. Close to underground. The rooms are really small (I am British). Minimal mini bar and hopeless main bar. Remote control did not work, tissue box empty. Dissapointing room service menu. So although it looked the part, I was very dissapointed, not value for money
Perfect location because of walking distance to major shoppping streets and Covent Garden/Leicester Square. Good concierge services. Housekeeping started cleaning round 9 am, the noise from the hall and nearby rooms woke me up every morning. Obviously paying for location and not room size. Air-conditioning makes considerable noise.
A very clean and luxurious designer hotel. Great food. Very helpful and pleasant staff. The room was a little cramped. Desk was too big for the room. Feel the room could be bigger for a Superior room.
Service, location, history and character Small 'standard' rooms, only just large enough for a couple with minimal luggage.
easy access to londons attractions
Good restaurant, nice building, clean. No hot water, only luke water. When problems ocurred during extending my stay, different solutions were promised by different persons, no promises were kept though.
The helpful from the staff who able to allocate a room for my very early check-in. A room is assigned which is a disable room. However, this is not the same expectation when I book a 'Superior Double Room'. I have not asked for a change as I have a very busy schedule during my stay in London.
Not much just a city hotel
Excellent location Waiting to check in
Good clean hotel in central London Only the check in was bad. My colleague arrived ahead of me only to find he could not check in as the reservation was not in the system. The reservation and pin number that was on the e-ticket was not accepptable and only the original print was enough to convince the front desk that we had a reservation. It was only as a secondary measure that I brought this with me as your system led me to believe that the booking number and pin was sufficient. My colleauge had to wait an hour for me to arrive and this was at 11pm when we had a busy day both behind and ahead of us. For the above reason I will not use this service again. It's simply not acceptable.
it was central for my needs, and all staff were very helpful on all points. problems getting a six seater taxi service.
The staff were polite and well turned out and the hotel looked great from the inside. Got the felling it was tips, tips tips. The food was not great, looked great but not nice.
Location and staff very good. Wifi was unreliable for business. Very bad
The location and the comfort Some noise from other rooms
The rooms at executıve must be the best but not. The rooms were smelling dampness and bacteria.
Excellent location and very good buffet breakfast.
they were able to hold our bags for us for 6 days while we traveled around Europe and then we came for back a final night there before heading out from Heathrow airport. We had booked 2 beds as we were 2 friends traveling together, upon check in, we were informed that there were only rooms with 1 bed available and that out reservation was just a "request" and not a guarantee. It was a king bed so we made it work. The rooms were tiny and stuffy. The A/C didn't work, and with the window open it was very noisy. They did bring up a fan for us and that helped.
Very comfortable. Services and staff excellent Poor Tariff explanation. Also I specifically requested Non Smoking but on arrival was initially advised no such facility was available.The room was then upgraded to non smoking double- which was fine
The location of the Hotel against the underground lines. Take too long time to check in and out. To little staff at the main desk and not the correct attitude to customers.
We were welcomed from the beginning, we spent 4 days there and it was ideal for touring London. The staff was very helpful,especially Ryan and Vitail. Every thing was fine
entering the hotel.
cleanliness, location, main resturant and modern furniture room was not ready at arrival in the morning despite previous message and booking the night before. However, management was helpfull and did not charge for that earlier night
The convenient location - this made all of the difficulties and disappointments worthwhile (just about) The very small room, the shower that doesn't spray, the television that doesn't work - and the rather unpleasant smell in corridors and dining room.
Although very small the room and bathroom were very clean and tidy. For the price paid the room was tiny. The traffic noise from outside was incredibly loud. The main reception of the hotel was shabby and the glass front doors had been smashed and were held together with tape.
friendly staff rooms were smaller than picture might indicate
The breakfast was good and plenty of it with very efficient staff on hand. The space in the bedroom and ensuite was a bit tight.
close to london centre and tube station lack of parking, close to hospital
Excellent service, general cleanliness, convenient location, good selection at breakfast and very competitively priced Bed was rather too hard for our liking, and rooms are very small.
bar staff very good plus reception to much road noise from police and ambulances
the breakfast is perfect. the cleanlesss of our room was ok. room was so small.
Very convienient location, easy acces by tube, good breakfast small room
The proximity to Euston Station. The hotel was clean and comfortable and the continental breakfast was convenient and no-fuss
Great staff. Superb location. Room upgrade. Cosy bar. Staff turnover appears low, nice to see some of the same faces. Afternoon tea reliable. Tea was always hot. On line check in sketchy. A/c noisy Tea bags missing in room Turn down service was intermittent
location was great....charming hotel...and very comfortable room
Great Location with helpful staff breakfast not included, elevator system was a problem and bathroom wasn´t very clear.
Central Posiition to visit London Very small Bedroom
The Hotel staff we very friendly and helpful. I found the price of the Hotel fair considering the style and location. Howvever I feel the Hotel could benefit from being updated. Also i found the gym facilities disappointing.
great city centre location friendly staff lovely room
Polite and helpful staff and location close to where I was going out I could not at first work the lift nor put the lights on in my room because I did not know I had to put my room card in the slot. The sign in the lift is not noticeable enogh and n arrival I went up and down a few times before giving up and using the stairs. Next time I wil know.
Location was excellent, it is about 30 footsteps from the hotel till the one of theatres. view from the window was poor, smell in the room.
Hotel location is key for seeing all theatre; either side of the Thames.
Just the most fantastic central position - easy to walk Covent Garden, Piccadilly, Regent St room was starting to look a bit tired furnishings wisw
Location superb! The hotel is tired and old. My room was small, tatty and very cold (wind blowing in through the old wood framed windows). I won't stay here again.
Loved the location. Room was small but very comfortable. Staff were helpful and friendly Quire pricey but then it is London
Great central location , room very comfortable with fab bathroom . Breakfast very good ,well presented & freshly cooked .On our first night of arrival we had a lovely meal in the resturant , food of high standard & again service very good . The only one negative would be the lack of ashtrays outside , as smokers we are happy to go outside but it would have been nice to have cig bins rather than the pavement .
Excellant efficient staff. Modern feel. Very good breakfast. Will definately be back. An outter facing room next time please but a minor point.
Rooms are very small.
Would not recommend this place. For a weekend getaway this place was quite the obstacle course to conquer with the staff not expressing any concern or compensation for our feedback. 1. We could feel the coils through the matters and the was unable to get a decent nights sleep. 2. The shower kept oscillating between cold and scalding hot every 10 seconds which made that experience dangerous and unpleasant. 3. The room was a squeeze. I hit my head on the bedside table in my sleep as we were given their tiniest room. How ever the bathroom was almost the same size of the room so maybe this was meant to be the disabled persons room. 4. The giant bathroom is installed with a window skylight which shines through the glass door of bathroom and lights up the room by 5 am.
the bed and the delgihtful room service person who delivered my meal. She was very helpful. I didn't like: 1. the 45-minute wait to check in even though I was the only person there; 2. the inedible omelette I ordered from room service and its inadequate replacement; 3. being unable to get breakfast in time to go to my conference because all the tables were full.
location, room cleanliness very little natural light in room. uncomfortable seats in bar
Room clean and comfortable and quite. No restaurant facilities - closed offered sanwichesw or bar meals only, asume this is not the norm
Good Location no
Very very small rooms. No space for clothes etc.
comfortable bed; good WLAN Too expensive
the lobby & the restaurant - friendly staff wifi service does not work everywhere - rooms are very small in relation to price - downstairs conference facilities technology: air co in the breakout rooms is either too hot or too cold, microphones either too loud or can't hear
Bar was nice Room was small and underwhelming consider g how much we paid.
We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
Location of hotel for bars, restaurants and shopping all available within walking distance. Room clean and spacious compared to other London hotels I have stayed in. The fact that there was building work in progress and scaffolding in situe which I understand from reviews on other sites has been going on for quite a while at this hotel.
The staff was exceptional...friendly and helpful....willing to go out of their way to assist. Would stay there again. Gym was excellent and the breakfast was very good.....breakfast was available until 11AM on weekends. Met all our needs.
Common areas were fine. Breakfast quite good. Location very good. Staff quite helpful. Asked for extra hangers and received them promptly. Good curtains in room (for blocking out light). Useful kettle and tea supplies. The room and bathroom were very very small, with hardly any room to move about. Shabby (and very few) towels. Hardly any toileteries (tiny soap). Cheap looking room; nice linen but low-end pillows and mattresses. Ongoing hotel refurbishing (not previously mentioned) caused cirucuitouts route to room and some noise. 2 days out of 5 no delivery of newspaper which had been ordered. (Although concierge did bring it after it was mentioned).
Location is great. Bed was fine and apples were a nice touch. Gym was okay. Staff was horrible. There were months in the closet--I killed three. They did a lousy job cleaning in general. The sinks and counters were not even wiped down. There was toothpaste/grim residue not wiped up half of the days I stayed there. Dirty dishes owned by the Hilton were left for, literally, a week. The cleaning staff tossed my water bottle even though it was with wrapped up my clothes on top of my luggage and then denied it. I tried to explain the problem with needing a size of plastic bottle for security. They made a lame attempt to make it right after two hours of waiting and complaining, but they could not be bothered to listen or understand the actual problem, so the solution did not work. Great location, but I would never go back. There is no accountability.
Location was convenient Was cold, old and dirty
Breakfast service is very nice. The room was extremely small, poorly furnished and noisy.
We arrived to the builders in reception..complete with hard hats and hard viz jackets! There had been no mention of the major refurb going on when booking. I'm sure it will be very nice when finished, but not really the first thing you want to see when entering your hotel.. I'd received a call the day before check-in to see if my booking for two colleagues double rooms (for single occupancy) could be changed to single rooms - I said not, particularly as payment was immediately taken from my card two/three weeks before on booking and the rooms were for business clients. Although I was then told 'ok..not a problem..' this was ignored...and they were put in to single rooms on arrival!
location for theatre and access to transport system obviously unavoidable but there was some building work taking place to the hotel
access to city centre
Hotel is clean and comfortable. Rooms are well appointed. Location is superb. Good value for money in a city renowned for overpriced hotels. Check-out was a bit haphazard, otherwise no complaints
Good size room Renovating the place, no heating in room
The hotel staff was helpful with solving problems that was generated by Kayak/Hotel.com (wrong number of beds in room) while booking. Location is excellent. For a big family like us that needs place to "gather" together the lobby was very useful. Booking by Kayak/Hotel.com generated problems. Number of adults and children per room was not deliver to the hotel. When I asked Hotel.com to change the reservation through the website , NO respond. Rooms are a bit small.
The room is clean and comfortable. The breakfast is fine, but the coffee machine and toaster work not well.
Handy Location Unfriendly staff - tiny rooms
Excellent value for money for London! Great room and I'm not surprised by it's 4 star rating. It's run by the Methodist church, but you wouldn't notice besides the name of the place.
good location good breakfast
It was easily the nicest place to stay for the money in a very expensive city. We were able to get a room for 3, queen and single (for daughter), PLUS really excellent buffet breakfast included, for 110 pounds night. It is 1 block from Euston Station so it is convenient for those not taking cabs. It was very clean and comfortable, with all basic amenities, and some extras (hairdryer, flat screen tv). Newly and nicely redecorated in simple modern style. The rooms are not large, but more than adequate. Nice large window with clear view and ventilation. All rooms for guests are on third floor. Two lower floors are reasonably priced housing for international students from abroad. Only third floor is for guests. Also has facilities for smaller sized conferences. Neighborhood not fancy but bustling. The amazing British Library and St Pancras St are right down the street. A deal!
My daughter became ill and the hotel gave her a room extension at no additional cost.
The staff were very pleasent and efficient, rooms were OK for London Unfortuantley the hotel is undergoing renovation at present although there were no sounds of this you could see it, the rooms were tired and needed painting and renovation, the reception was very old fashioned and basic. The breakfast was basic and the breakfast room was functional but I hope that once its all finished it will look and feel a different place.
location tv channel selection
Very clean, comfortable and quiet. 2 minutes walk from Euston Station.
I have now stayed twice and have booked again. Everything is good; the food, the staff, the atmosphere, the location. There is nothing that I didn't like about my stay.
Great location right next to Euston station. Clean modern rooms.
Nice amenities. Great location. Air conditioning never cooled room completely during a warm spell.
The location was excellent. I work in holborn and was easily able to walk in. Covent garden very close. The attitude of the staff when the boiler failed. Discourteous and off hand. Almost made me feel that it was my fault. No offer of complimentary breakfast, reduced rate. Not even an apology
The rooms were very nice and well equipped. Based only on this, I would stay here again. The renovations were very intrusive. No elevator access, except through a service elevator, which was always jammed at peak times. No stairs access below the 1st floor, which besides being inconvenient, made me wonder about safety in a fire. No hot water on the second day was literally "icing" on the cake. I have to remember that eventually the renovations will be complete, so I actually might give this place another shot.
I loved the central location,Excellent for a short stay
The staff at all levels were friendly, helpful and courteous. Excellent Dark and small rooms. I would not have stayed had I realised the huge amount of refurbishment going on.
Good location. Excellent air conditioning. The room had a strong smell of disinfectant / air freshener. The shower did not work.
V friendly staff Too hot !
Hotel convenient for tube and acces to London The hotel was being revamped - lift inadequate. Heating did not work. Staff coped as best they could
Friendly staff with a clean and comfortable room.
Location was very good A little expensive for what it was...
design of room was good (tastefully decorated). Bed/linen very adequate Boiler broke down on 26.11.10 and no hot water for shower or even a wash...only gave 10% discount for inconvenience . Also.. lift not working (had to use staff lift the corridors/reception was a building site...there were no stairs to 1st floor and could not establish where the fire excape was (and staff could not provide that information) Breakfasts were not included in tariff
convenient location rooms were far too hot.
Clean room but with a hard bed. We did not eat at the hotel but that was personal choice. The hotel is becoming a bit tatty in places and needs updating but not awful.
Great room With a superb View of london N/A
The room size The room could have been serviced a little bit better as there was an empty wine bottle left behind the sofa in the room and of three lights in the bathroom only one worked. Not major points but points worth noting
Location and convenience Decor in rooms overly patterned!
Comfort of bedroom. Shower ceiling too low. Space between toliet and the wall in uncomfortably narrow.
Close to the underground
Free Parking, GFood Location for commuting Needs Updating. Poor service from the reception/admin desk. Could not find my booking. When leaving, computers not weorking so I could not get a vat receipt, also spent 3 phone calls and a fax to obtain my pay of receipt details. During my stay and further communication I struggled to communicate with the staff due to language problems. not one full english member speaking of staff during my whole stay and phone calls. not very good for a large company such as Brittannia Hotels.
Clean room, good bathroom My bedroom had no window! I was only there for a night but more than that would not have been acceptable. I am amazed that it is possible to sell a room with no daylight.
Nothing, room had no heating, people smoking in the rooms though not allowed to!! bed linen smelt, Room was cold and dingy, service was awful, took 4 hours to get heating in room sorted we then moved room. with no apologies.Staff not bothered that someone was smoking in their room, and it smelt awfully fragrant.
The security arrangements were good - eg lift doesn't work to go to upper floors unless bedroom key card is inserted. The breakfast was excellent. The staff were friendly and helpful. I thought the bedrooms were rather small for a 4-star London hotel
Hassle free check in and out. Very convenient to where I was working in Gordon Square, Bloomsbury and blessed by a 24 hour car park adjacent to the hotel itself and with shops very close. The room was without half of its secondary glazing which meant that it was particularly noisy due to the proximity of nearby pubs late at night into early morning. Reception acknowledged this aspect on departure but failed to offer an explanation for the absence of part of the system.
Friendly, polite and helpful staff, clean facility. Good location. Noisy room location above delivery dock,construction noise one night until 11 pm. Extremely poor acoustics in restaurant (am acoustic specialist in N. America) very hard surfaces,floor,walls,ceiling and other multiple reflective surfaces make for most unpleasant experience resulting in avoiding restaurant second time.
Proximity to underground and centre of London .yet quiet. This was a shopping trip so convenient for Oxford St and Marrlebone Road. Considering how small the room was, it was quiote well equipped. Double bed was so small. Asked if there was a room with larger bed, but told they were all the same size. Hotel was full so no option to change to two singles. Not good for anyone over 5ft 10 inches.
The hotel is very well located, close to tube stations. the room is small and facilities require renewing. some broken (faucet, door handle etc.). price is very high and is not a decent return for the money
it was coveniently situated for Radisson Edwardian Hotel, which is where we needed to be that evening poor service in the bar, exorbitant charges for drinking water, spartan room and bathrom, noise in the morning from street and plumbing
The hotel provides a consistent level of frienliness, efficiency and comfort. it is well placed for shopping , sisgt seeing and business (city of London banks etc).
Easy access of subway, restaurants&pubs and shopping center No fridge in the rooms so no possibility of drinking cold beverage
Great room and food None
Room was clean and right next to the Russell square underground entrance. Room was small, wifi wasn't free and the room smelled, but in their defense we didn't ask to change rooms. Kind of pricy for a holiday inn.
Excellent location Staff did not understand a small glass of wine and kept serving and charging for medium glasses
Concierge people are very nice. Single room has no place for luggage
The hotel is in a good spot, next to oxford street. breakfast was an extra £9.95 each per day.
very central fantastic location.
we had a great visit. The staff was impeccably polite and helpful. the elevator situation was pretty bad. I don't know if some of the lifts weren't functioning or what, but we ended up taking the stairs most of the time
Very over priced
Location and cleanliness are the only positives about my stay. Poorly operating lifts. Bathroom so small. TV inoperable. WiFi requires £5 payment daily by purchasing a code from a vending machine. Long lines at check in. Long line at luggage check/collection. Never again!
A nice complimentary breakfast the following day. We booked a table for 4 in the hotel's Italian restaurant for Saturday 27/11/10 at 5pm in order for us to attend a show. When we were ready to eat we were told that we didn't have a reservation as this restaurant did not open on a Saturday night. We were however placed in your Japanese restaurant without too much bother. Better communication with guests would be better.
Spent about a week in London and stayed at the St. Giles. No regrets. Close to the West End action and much cheaper than some in the area. This hotel is also frequented by bus tours - Ugh. The room was good though small (almost Japanese hotel room small). We did not partake of their restaurants and went to a much, much better buffet down the street for breakfast. Concierge staff was very helpful
location was fantastic no
Location. Location. Helpful and pleasant staff. Cold room in morning. Too few lifts. Lack of TV channels.
Access to tube trains This hotel is not a star hotel. Rooms are very small
location choice of food in restaurant
Bed was amazingly comfortable with great sheets. Bathroom perfect, breakfast amazing. check out was a bit busy.
It is walking distance from the train station, great location. The staff is very helpful and very accommodating. The breakfast was the best I've had in Europe during my 3 month stay. The bathrooms are very modern and the whole hotel is very clean. The hotel is great, but the beds are a little firm. There was one lady at the front desk that was polite but cold. Other than that everything was great.
hotel was a peaceful experience staff all very helpful especially the restaurant manager. I did leave behind some of my clothing and wanted to arrange these items be posted to my home address? 26 Glencoe, Whitburn West Lothian Scotland EH47 8AR Central location, cleanliness, up to date style & furniture.
Modern clean smart rooms with all amenities in an excellent location close to St Pancras and Kings Cross stations plus friendly staff. Nothing to not like
The location was ideal, transportation was near by. The staff was friendly The bed was hard!!
Lo recomiendo 100%
The location of the hotel was fantastic and we had great views of the city from our room. We were given a room with disabled access which was fine. The only complaint I have about the 'wet room' is that the water did not drain away and the floor was a gigantic puddle and we had no way of getting the water out. Also, are 3 shower heads neccessary for one bathroom??
Proximity to stations
The location is central and the views from the top floors are stunning. There are many excellent restaurants nearby.
Very handy for Eurostar Toweld old and hard. Shower door didn't fit well
Staff was ready and willing to help at any time. Bed was very comfortable and room was spotless. Wonderful breakfast with many options. We thoroughly enjoyed our stay.
The Pullman St Pancras had nice, high-end finishes in the bathroom and the bedroom, as well as in the lobby. People have complained about the wifi, but we actually had a pretty good experience with it; we were able to make a call using their wifi. All in all, a pretty comfortable experience. This is in a pretty noisy part of London (Euston Rd), which means that there are a lot of pubs (which can get rowdy), cars honking horns, ambulance and police sirens, etc.; even though we were on the 12th floor, the noise from outside woke me up often during the night. Also, the bathroom door does not shut tightly; it leaves a gap between the leaves of the door, so any noises (etc.) from inside the bathroom are audible to your significant other in the rest of the room! Not particularly romantic! And the thermostat was difficult to program; quite a few times, it would show 22 degrees C and be programmed for 18, but would still put out warm air, which makes no sense.
Cheap hotel in a great location. Blocks away from tube stop and British museum. Clean room, nice bathroom. Very small bedroom (smaller than pics depict, but not too bad). Overall a good stay, staff were really polite. WiFi was broken for 2 nights which was very frustrating. Check out was at 11:00am, and if you want to keep bags later in the day, they charge you something like 5 pounds per bag, per hour.
Excellent location, very central. The hotel is very run down, the rooms could do with being freshened up. The bathroom ceiling was ready to fall in from the room above. The hotel decor is very dated which is a shame as it could be lovely. The price is based on location and not on hotel experience
the breakfast small room cramped
The location is excellent right in the centre and 1 minute away from the underground and Oxford Street. It is more like a guest house, not one of those hotels with hundreds of rooms so it felt quite like a home The room was tiny and the double bed was not really a double bed but a 1.5 bed. One side was pushed against a wall meaning only one person had a bedside table and the person on the inside had to crawl over the other person to get to the loo in the middle of the night. The room door, bathroom door and wardrobe door all opened on the same square foot in the room making it impossible for someone to come out of the bathroom while the other was getting something out of the wardrobe
It was a bed to sleep in. Decent location. For the most part, the staff was rude and unhelpful. Rooms were quite unpleasant and if you're staying on the top floor, there's barely a wifi signal, if any at all. I was here on business so that made it very difficult and they didn't seem to care at all. Maybe if you only stay there for one night it would be okay but for as much as I paid I was very dissatisfied with the service and the overall experience.
The friendliness of the staff (with one exception) was second to none - they helped make it a very pleasant stay The hotel rooms were very small and the service obtained during a problem with a broken shower was sub-standard for the price - when informed that a shower has broken and flooded a bathroom it shouldn't take a visit to reception and 2 phonecalls to get someone to come to the room. I then wouldn't expect the staff to have no idea what to do about it and have to make suggestions myself as to how it can be resolved! Breakfast-time was chaos. Proximity to smoking rooms meant that the corridor had a permanent smell of stale smoke which was most unpleasant to walk through
The central location very near British Museum The staff
location ... the first night was horrible, the bed was super uncomfortable, next day we asked to be change to another room and it was so much better... but rooms do definetly need remodelating...
Good location, a little shabby but clean and walm (November visit).Good value for London and excellent location for tube and central london. Friendly and helpful staff.
nice and quiet place to stay and rest after a long working day not really
Fantastic location very close to Tottenham Court Road Tube and Oxford Street Room was tatty (broken shelf in bathroom, side of bath all cracked)