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The room is spacious and clean After adding in taxes, it work out to be slightly more expensive
The bed is very comfortable. The staff doesn't looks active,sincere and professional.
Convenince to do shopping None
Big comfortable beds. Clean room. The topping up of toiletries seem rather erratic. Sometimes they put one toothbrush for a room for 2, and sometimes, they don't put in any. The website mentioned 2 queen bed in a deluxe double room. However, they are actually 2 twin beds.
the service the treatment of the staff to me was very good they made feel like I am special
Please write at least 15 words
hitech, computer control TV programs the hotel charges is misleading, i thought the rome rate is nett but when i check in the cashier attent to me say i have to pay extra 10% services charges and 5% govt tax which is very misleading to me, bec. the booking list says service charges and VAT is included. i had an arguement with the cashier & finally she discounted for me
Near to a mall None
The hotel is very accessible to big mall which makes it easy to shop and buy things. Its very far from the airport.
Location, close to KL and PJ. Rooms
Convenience for my friends No
The food and service were excellent I couldn't get the air conditioning to do anything except very cold air, so had to switch it off most of the time. There was a small piece of paper propping up the tv and the furniture was a bit tired, but I enjoyed my stay.
Very good location and very nice location. Just nice from family There was no mirror and hair dressing table for lady to use.Bath room tap needs to replace (the room i stay it drop of and cannot trun. Room 1663)
Excellent breakfast and general food choices. Good location The rooms are a bit dated; due for renovation soon
The staff were friendly and helpful. Breakfastvariety was good with good There were some people at the downstairs restaurant who were smoking.
Appreciate the good service at meal times The taxi touts. When I asked the door man to call for a taxi, he signalled for a taxi to appear. The taxi refused to use the meter and insisted on charging me randomly, alomst twice the normal fare. I am appalled that the Hilton staff seemed to be working hand in hand with the taxi drivers to overcharge guests. I noticed that there is a group of taxi drivers hanging out at the hotel and these were the ones that were being called on by the doormen.
service provided,friendly staff
Staff were very helpful and friendly
the spacious of it's room and bathroom
So far, I think the food. The breakfast buffet spread is commendably good. Wide range of choices. There is no children's pool. And, the shuttle is not as convenient.
the cleanliness of the room and the security system i dont like the taxi service at the hotel. The limousine taxi services that provided in front of the hotel charge extra high comparing to the local meter standard taxi system. I have paid RM17.60 for a trip to One- Utama where is less than 10 km the distance. And the hotel didnt give us any option to select whether to take limousine or the budget taxi.
Location was nearest to work venue & room rates at competitive rates. Sheets were stained & room looking worn. Otherwise, acceptable business hotel.
Friendliness of staff. Comfort and cleanliness of hotel and its spacious room. Public transport connection or availability is lacking. Immobile without own transport.
comfortable yes, the bathroom shower water is not hot.. only apply to bath tub. and when i use the bath tub, the water splash out. and make the whole place very wet.
Safe, good restaurants I could listen noise from neighbors(from side and ceiling) easily.
My last 3 trips was for a biz appointments near Damansara, Tropicana Mall, so it is location proximity. The room insulation is horrible, you can hear the water running, corridor noise of passerby and can actually hear your next roomates talking.
The hotel room is huge and comfort..
Great location and bang-for-the-buck rate for the kind of room & facilities you get.
Excellent hotel for business The car-parking system has to be improved. Even after the hotel has 'stamped' the car-coupon, I couldnt clear the car-park most of the time. Too isolated
Very clean, everyone spoke english and were courteous, convenient parking was first come first serve and difficult. They apparently rent parking to business people as after work hours it was OK. They need to dedicate parking for hotel guests.
big room, fast internet... the hotel is under decor....it is dusty....
near by shopping malls and cafes The staff should be eduacted to be more friendly with customers
The staff were attentive to my request. Our arrival and departure was handled efficiently. Our privacy, especially family, was safeguarded. Employees of the hotel friendly throughout our stay. There were leakage noted in Room 1505. Unfortunately we only noticed this on our departure day.
They upgrade my room to Deluxe Studio, with Kuala Lumpur City view and balcony. Thank you for the upgrade. But the room is like spare or an old room. Lighting at the bed is old fashion. Lighting at the cupboard have missing bulb. Mirror place too high for normal person at the cupboard. Bathroom also like old fashion and not likely very well maintained. Its really disappoint me. The food on breakfast is OK, but not as I aspect for 5star hotel. Overall is OK.
The staff were friendly, polite and helpful and best of all, the hotel is located just opposite PWTC where I was attending a conference! The Japanese buffet was also pretty good, with good views of KL. We got upgraded to an apartment though, and that might have enhanced my experience tremendously. :) They charged us a RM 50 deposit for requesting for 1 more towel. Also, tea bags and 3-in-1 coffee sachet refills are subject to a RM 5 charge. Service was also rather slow; we had to make several calls each time we wanted something e.g. A toilet roll or an extra blanket.
I was great the shower drain did work very well
Really we enjoyed from the hospitality of the hotel staff Nothing
Amazing hotel, great location being right next to the train line, 5 star luxury!
the monkey bar na
Easy access to the city. Breakfast gets to be boring after 4 days of the same stuff.
What I like the most during my stay at Legend Hotel is the staff. Legend hotel has a friendly staff and the service was very fast. Besides that, they have 3 counters ; check in counter, check out counter and group check in and very useful. none.
Big appartments. Close to the mall. Some of the staff were mean and have bad attitude.
Its location and the view from room, especially the tower view room. Whole services in the hotel are very well. WiFi is not covered in each room.
Big spaces, comfort, facilities and cleanliness location --- a shuttle to Bukit Bintang would be great to compliment the shuttle to KLCC
The view of KL towers no
There are two type of rooms. We booked the largest/most expensive room category to have a view on the Twin Towers but then just got a City View Room. Make sure to have "Garden View Room" when you book. This was disappointing. Plus on our side there was construction that went on until 10pm.
Concierge is the best. Thanks to Koy, nishant and gary
Got the tower view room which was nice and clean. What made the stay pleasurable was the location and the staff. Particularly the concierge. Koy is the best. He helped arrange whatever we needed.I will not hesitate to stay here during a future visit. Oh, and the view is spectacular.
location and atomosphere was so wonderful. The famous TWIN tower I could observe just in front of my room! Nothing!
The room was very nice and the view onto the park and Petronas Towers was great - The pool is tiny, not open to the sun, and closes early, since it is in the Sky Bar - The Sky Bar is nothing special, despite the view, as the music is too loud and the space too cramped to really be a comfortable place to hang out or enjoy the view
i like the gym and the bar,staff were friendly and help. Room was ok too. In the bar the the staff were too forward to take your money after you purchase your drinks.
The staff were excellent. Component, informative and friendly. The location was right opposite the Petronas towers and we had a towers view room which was awesome.
Good proximity to Petronas Towers Lift access through room keycard
The service was excellant, room was lovely & clean, shuttle service was great and handy no complaints
every thing was very good(venue, service,...etc) nothing all good
Everything was amaizing Nothing at all.
i like the staff way to deal with custoumers and facilitiesof hotels
the place & the design of the rooms the insects
The hotel has a nice combination of accomidation, shopping and Theme park
Near shopping mall and the water park for sure Tuesdays water park is closed! you also have to pay inside the water park for many essential things that we assumed it is covered by the ticket so make sure you carry enough cash. you cannot exit and come again unless you pay again for a new ticket.
Good Service, Great breakfast and room service. Cheerfully allowed extra time to check out when held up in meeting and traffic No bad points
The hospitality and care given by hotel staff, comfort, and location WiFi network wasn't available in the rooms.
I loved the fact that it is so near to Sunway Lagoon and the shopping complex. However, to my dismay, the hotel staff didn't even know that I could purchase park tickets from the hotel, and at a discounted rate. And there was no direct connectivity to the park.
The hotel is too far from the centre and not 10 min. as mentioned in the description! During our stay in this hotel in the period of 11th January to 13th January 2009, we were in the hotel that was under reconstruction works. This means that we were hearing the drill from 9am to 6pm!!! So, instead of staying in the hotel for 5 days, we changed the hotel. further, we paid the hotel in advance for the 5 nights we were supposed to stay. The hotel did not yet give us our money back.
I was only there one night however the hotel, however I enjoyed my stay as it was close to shopping, transport and the amenities were good.
Its was very pleasant and peaceful place The hotel staff is very stubborn, as after convincing for the long time they were convinced for early check in.
Well designed and clean rooms. Friend who have been with us got a free upgrade to a bigger deluxe room because there were no free non smoking rooms on the same floor available. Very kind and professional staff. Some meals of the room service menu you can´t order after 11 pm. We asked kind for such a limited meal on 11:30 pm and they didn´t deny our request. Totaly amazing hotel :-) The mini bar items are a little overpriced, but you are allowed to store there your own goods. There is a store with reasonable prices directly oposite the hotel in a shopping center.
All said and done the location was pretty good .. opposite to a large mall connected by a walk way .. also you could tell at some point it was a 5* facility .. the lobby area looked impressive .. .. most other things were either just average or below average .. the rooms had a very dated look .. furniture was old ... things in the wall were loose .. couple of times when i connected my laptop the outlet actually came out of the wall .. when we ordered room service they would not charge it to the room .. when i gave him a credit card he was not happy .. worst of course was the WiFi .. it was so poor that it was almost not usable .. if i was on a business trip i would have been livid .. even here i had to use the data on my cell phone since it was faster than their wifi! Overall except for the price .. i would not recommend .. at a slightly higher price i am sure you can get better accommodation ...
Not satisfied The facilities are old
The location of the hotel and the staff are excellent We requested for adjacent room as I had with my colleague who is a very young girl and we were given 2 rooms each far from 3 rooms; not adjacent rooms
Rooms were large. Staff was very helpful, courteous, friendly. Indications room had not been properly cleaned - waste paper on floor behind the waste basket, partially dried and sticky residue from drinks of previous occupant had not been cleaned from the desk top. Internet access was either not working (in first room I was assigned) or not working consistently and dropped before the end of the paid access time (in room I was moved to after internet probs)
Efficient and friendly service all round. Room reasonably large, comfortable and clean. Food prices at in house restaurents expensive and alternatives for less pricey casual meals not available.
the facility is very comfortbale especially swimming pool
The size of the Olympic-size swimming pool. Did not comply with my instructions for room preference. Room not adequately prepared when handed to me. No towels. Shower tap faulty.
Not much that I could not have got from any other hotel at that price. The relatively late check out time was very convenient though. 1. Had hot water only on three days of the five nghts and six days I was there. 2. Paid extra for internet connection, but had the connection only intermittently through the day....very expensive. No internet cafes within 20 minutes walkin distance from the hotel. 3. Booked the room for two persons but often had to call the second set of towels after the room had been cleaned for the day.
Very close to Sunway Lagoon, Value for money
My kids enjoyed the swimming pool very much. A lot of foreign workers, e.g. Bangladesh.
nothing bad service, there are no good restorants in the hotel, bad location
Very good staff, good places to eat in the hotel, and the rooms are large and luxorious - great for relaxing. Poolside area was abit dreary, esp the pool bar which only sold coke to drink. Hotel about 25 mins by train into KL
Convenient & comfort
I loved every minute of the hotel.Having your own swimming pool was amazing. Staff very helpful, very romantic place to share with that special someone in your life.
I liked everything there I will never hesitate to go thier again no everything was great
Good for honeymooners. Price seems high comparing to other resorts in south eastern Asia.
I liked the idea of having a privet swimming pool and balcony and to have a place for our own. During my two-day one night stay, I had some complains the will make me not go back there a gain. To start with the balcony was not private as advertised, you can't sit there without every one passing on the walkway seeing you!. 2-In some villas, the swimming pool can be seen from the walkway too, I had to change my villa to get one which is more private!! 3-The pool water was freezing cold. 3-Shawer water was very cold too. 4-The Air condition control did not work so you can't reduce the temperature nor can you switch it off. 5- The Bathroom sinks was blocked. 6-The in-room Safety box did not work. 7- The bathtub looked terrible. 8- you can hear the neighbors form the bathroom, No privacy!!. 9- Bed mattress was really bad "Wavy".
The privacy, the services and the great staff. its really make you feel like home The amount of deposit in local currency in advance the hotel is asking for. really make no sense.
every thing in villa.. its like haven, specially the swimming pool.
every things little expensive
wooow that what i can say about the Villas, my honeymoon was a great since the first step on the place, thank you .. the whole place was great the cost was little high
satys on the villa onlllllly nothing
romantic and no noise wich is perfect for honeymoon
Breakfast is mediocre. Toaster machine is not working at the breakfast hall. Towels are out of stock. Reception staff are good.
BIEN UBICADO, HABITACION ENORME, MUY ELEGANTE UN POCO SUCIO EL BANO
Apartment, household gadgets, cleanliness, location. Less breakfast option. Slightly away from eating options.
comfort and spacious rooms. Location very good.
1) close proximity to the shopping areas 2) good buffet spread Room was too small
It's location. N.A
Excellent locaion for food and shopping! The lobby seems to be a bib cramped at the entrance.
great location of the hotel
good ambiance by the staff entrance should be changed at the front
The location and excellent service. none
The gift for the children (chocolate etc)
Smooth and fast check in My room 1604 is too small in size. For the price I could get a bigger room size nearby the area.Room service menus has 2 different sets in the room , some of the items are the same but pricing different ???Kind of confuse.Perhaps not updated when change of menu.
their services no
Clean, comfortable, friendly staff and good location
The friendliness The delay in checking into the room
location was excellent for shopping, many malls and shopping centers are within walking distance, other malls are close by taxi. the hotel Lobby looked very fancy and luxurious. I recommend this hotel if the main purpose of your trip to Kuala Lumpur is shopping. Hotel furniture was old. renovation included only 2 items: a flat screen TV and new toilet seat, the remaining room furniture and facilities are too old (maybe 15 years old). Pillows smelled horrible when we got the room, we complained about things there and the hotel duty manager Mr. Ghazali did his best to resolve all issues and make our stay comfortable and enjoyable.
the location is very good and the room is very nice, and the price is highly accepted the hotel is very good although it has construction going on in the hotel during my stay
the location of the hotel is excellent
nothing There inconvenience because of renovation work at the hotel and continue from morning until six p.m. This is the reason I had the inconvenience me to leave the hotel and search for another hotel
Good location & facilities. Hotel under renovation during our stay. Lobby was poorly laid-out and not comfortable.
evrey thing is ok except the price of the dinner buffet it will be ok if they reduce the price little bit .
The staff was very friendly and responsive. When we need a technician to show us how the air-conditioning worked, a member of staff came to our door within minutes. Excellent location too. At the heart of the shopping and dining area of Kuala Lumpur and just 20 minutes walk through a shopping centre to the famous Petronas Towers. The internet access in the rooms can be faster and easier to log on. Internet access is increasingly becoming a key consideration by visitors when deciding which hotel to choose.
nice staff Non
That Hotel credited night not required yet Booking.com said they refused to Location
Near to KLCC and the rate is very excellent
hotel situated in the heart of the city , very clean and vast rooms. it doesn't give the impression of 5 star hotels although it is tidy and new hotel
Fantastic modern room with kitchen, swimming pool on the 18th floor with wonderful view to the city, very friendly staff Poor breakfast, hotel takes deposit at check-in, deposit from credit card not return after check-out
their friendly and enthusiam staff that cater to every resident needs perhaps they can improve their breakfast cause that is the first things that will either brighten or ruin your day
It was a clean and comfortable hotel and the location was perfect. Nothing
Very smooth and efficient service. All the things I neededfrom a hotel for a business trip were there.
The location was amazing, 5 min walking to Petronas towers ( KLCC Mall ) and 10 min to Pavilion Mall and Bukit Bintang Road which is full of shops, restaurants and coffee shops. It is also so clean and comfortable. There is just a few channels on TV the complementary drinks is so limited ( one cola and one sport drink for the whole stay ) then they only bring two small bottles of water every day. There is no coffee machine ( Nespresso ) I asked for a late check out but I was given only one hr which doesn’t make a different when your flight is in the evening, I was told that some one will check in into my room which I didn’t really believe because it is just a normal room with normal view and I didn’t see any crowd in the hotel at all but they told me it is full !!
All staff very helpful free access to tea,coffee and internet 24 hrs a day. Amenities excellent.Hotel very new only had just opened when we stayed in end of February so they hadn't completed their dining area. Breakfast was provided. Check in and out was hassle free
excellent hotel. brand new and gorgeous. could not speak more highly of this hotel. The staff were excellent, the facilities were great, roof top pool too. Was great fun having our own little apartment in a hotel. huge rooms too
It's location within a shopping complex. The staff is not experienced in Hotel Services. The cleaning is not up to 4 star hotel. The qulaity of the furniture is too low.
the rooms were big and comfurtable, nice city view check in was dellayed 45 min without conveniant reason, too much crowdy hotel
The convenience of being in a central location and having a mall right in the premises The food at big apple Coffee shop is not of international standard. Menu selection is too austere and cuisine tends to be too ethnic. The tv in the room has only a few channels and the remote cxontrol doesnt work on top of the fact that the huge old fashioned tv has to be shared by the bedroom and living room
The perfect view of twin tower & kl tower from my room & the attached good big mall & entertainment center to the hotel. In short its a perfect hotel in city centre & near to all main malls
Proximity to my areas of interests. The room was too large for a single occupier but well suited for couples.
the hotel room need more mentinnence
The rooms were big and had a seperate living room which made it feel like home. Access direct to shopping centre. Central location.
The curtousy of the duty manager The facilities of the room, the furniture, the busy elevator, non- availability of extra balnket and internet service within the rrom or within the lobby
The room was good and comfortable. Convenient as it was nearby shoppng centres and restaurants. The information was not given accurately nor informatively. Internet connection was not available in all rooms as mentioned in the website, nor any information placed in the room to highlight such so. Staff was not informative and did not give proper information and was unprofessional to give excuse that we need to request for such facilies when website states its availability.
It is located in a convenient location within the Berjaya Times Square Shopping Centre. It is walking distance to other major shopping areas like Sungei Wang and Low Yat Plaza. The view from the hotel is panoramic. The staff were prompt in their delivery of extra towels and ammenities. The reception will call to ensure that we got what we requested for. The door of the shower area did not close properly. So the whole bathroom was wet after a bath. Although there was a pantry, there was no plates or cutlery.
Location is amazing, just a few minute walk to everywhere you need to go. Staff are very well trained and kind. There is no airport shuttle even it was shown on their page, swimming pool is very tiny and needs some renovations.
Location near the shopping centers, songs at night in the loppy, the deluxe room was nice and clean. the check in procedure, the room was not ready and they want us to bay the whole amount one time at check in, the swimming pool not good and the chairs around it is dirty and old, the loppy chairs also very old.
only the iron and its table,and its location and nothing elsa everything they put me in a very bad view room and most of the electric cables wasnt working
the room is quiet, I dont hear noise from outside I like all
In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant. Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.
I loved the location of this hotel right in the ACTION zone. The staff were amazing and so helpful!! My room was lovely. I wish I got a chance to use the on site spa as the treatments there looked SO good. I highly reccommend this hotel for you next trip!
Spacious rooms, great location, room furnishing
The staff were extremely well polite & helpful. They couldnt do enough for you. We were given a fantastic clean room with views overlooking the Towers. All the facilites inside the hotel were excellent and the food was lovely! We will definately stay here again and recommend to friends.
Very polite staff who make you feel welcome. the Club floor room is very spaceious. Pool area look a tired and need some facelift. none... it was perfect
Nice pool, excellent exercise room. We were fortunate to be upgraded to a suite that was spacious. First class staff throughout.
business breakfast facility, pool area
Very good value
The hotel is right next to the monorail station and has the Hard Rock Cafe attached to it. It is a proper 4 star hotel. Incredible breakfast and a very nice view from the pool (Petronas Towers). Check in time is after 12 PM but because we arrived early we requested the room at 9 AM. They had not room immediately ready as the hotel is packed but we were given free breakfast while waiting 1h to get the room. An example of hospitality. Internet is not free of charge for all types of rooms. 24 h of internet costs 40 ringgits.
Friendliness and efficiency of the staff
I liked the cleanliness and the convenience and the breakfast not much
Location is great. Not really a 4 stars hotel, poor services, no internet.
The monorail is next to the hotel. The nearest stop 2 min away. A short walk to Petronas Tower and Suria shopping mall (15 min) Nice room with comfortable beds. Nice view from the room. They offered us food and drinks in the bar one day because the refurbishment off one of the floors was noisy that day. Apart from that we did not hear anything from the work during our stay.
No tooth brush and tooth paste provided. Only one pair of slippers provided in a double bed room.
There was nothing we could fault with this hotel. Room was lovely, great view of Petronas Towers. Really enjoyed swimming pool, steam room and sauna. Breakfast was excellent!
The staff who came to clean the room were very pleasant; the breakfast was palatable There was hardly any chairs in the lobby for guests- need to think of sitting areas for guests who are pregnant, elderly, handicapped etc. there was a problem with the charges and I missed an appointment trying to sort this out; the gym was restricted to vip guests and the 'normal guests' had to pay a daily rate to use it
Really enjoyed our stay at this hotel,very friendly and helpful staff and would have no hesitation in recommending it to anyone else who is visiting KL.
Location near the monotrain, expensive,
Excellent service by the staff who were most helpful at all times. The door man spoke excellent English and did his best to make us feel welcome.
Convenient location close to lrt station
We stay in a Premier Room which is quite big. Hotel staff friendly and helpful. Carpark is at the basement and there is a security counter. Good breakfast with a spread of local delights. Smoking at the hotel is allowed. However, they do have non-smoking rooms, and they don't smell of smoke.
The rooms are adequately large and beds are comfortable with good functioning aircons. I hate the smell from the carpet and the "smoke" environment although I stayed at a non-smoking floor.
Location convenient to Kuala Lumpur, Petaling Jaya & Klang during the off peak hours. Covered parking with security gives peace of mind. water jet should be provided next to WC for the convenient of those who need it!
Due to its convenient location,access to shopping malls was easy and food outlets are just nearby. Rather unpleasant odour from the bathroom even though it was clean.Probably from the drainage system..
Provide basic necessities, clean & neat. I am not a smoker, please in the future provide me a non-smoker room. That is a very bad service.
nothing much no
Easy access to Hotel, comfortable room, Good fresh aircon. Shower Water too hot, can't control; Basement Carpark cleanliness, poor environment. No safebox.
Cleaness of the hotel room (pillow, bed sheet)