The hotel room is huge and comfort..
My last 3 trips was for a biz appointments near Damansara, Tropicana Mall, so it is location proximity. The room insulation is horrible, you can hear the water running, corridor noise of passerby and can actually hear your next roomates talking.
Safe, good restaurants I could listen noise from neighbors(from side and ceiling) easily.
Very clean, everyone spoke english and were courteous, convenient parking was first come first serve and difficult. They apparently rent parking to business people as after work hours it was OK. They need to dedicate parking for hotel guests.
the cleanliness of the room and the security system i dont like the taxi service at the hotel. The limousine taxi services that provided in front of the hotel charge extra high comparing to the local meter standard taxi system. I have paid RM17.60 for a trip to One- Utama where is less than 10 km the distance. And the hotel didnt give us any option to select whether to take limousine or the budget taxi.
Excellent hotel for business The car-parking system has to be improved. Even after the hotel has 'stamped' the car-coupon, I couldnt clear the car-park most of the time. Too isolated
Friendliness of staff. Comfort and cleanliness of hotel and its spacious room. Public transport connection or availability is lacking. Immobile without own transport.
big room, fast internet... the hotel is under decor....it is dusty....
So far, I think the food. The breakfast buffet spread is commendably good. Wide range of choices. There is no children's pool. And, the shuttle is not as convenient.
comfortable yes, the bathroom shower water is not hot.. only apply to bath tub. and when i use the bath tub, the water splash out. and make the whole place very wet.
Location was nearest to work venue & room rates at competitive rates. Sheets were stained & room looking worn. Otherwise, acceptable business hotel.
Great location and bang-for-the-buck rate for the kind of room & facilities you get.
None at all. I don't think that I will stay at that hotel again The hotel room are small. No bar fridge and the staff are not well train.
Close to KL's excellent railway network. Located in a vibrant area that is of interest to tourists. Their restaurant advertisers and charges for 'mineral water' but serves opened bottles of what is probably tap water. My room had no window or natural light.
The location the breakfast and the location
It's very convenient to go anywhere
The staff were very helpful the rooms have poor airconditioning
Centrally located Language of staff. They do not understand English properly.
Quite central Arrived to find trainee staff booking us into rooms which were totally poor in quality compared to what was advertised on website. Made to wait for over an hour before the hotel manager arrived and was offered only one room booked as promised (for a group of 6). A group had to stay in substandard room. The room had begbugs too. Will not be recommending to others.
The hotel staff is friend and willing to help. The location. it is difficult to locate the hotel for those who drive.
Friendly staff, clean good location, nice breakfast.
Although I had booked a Deluxe Room with a Queen size bed, we only got two single beds and we had to manage somehow for 3 nights with two single beds
Currently, the outside of hotel is under renovation and painting work in progress. I felt a bit inconvenient when i went out for shopping.
Location, very close to KLCC Breakfast / food
Service It is dirty, it is not close to a 4 star hotel not even a 3 star. The hotel I am sure it was a very nice one 40 years ago. And it has not been remodel ever since.
The staff are friendly There are mosquitos in the lobby toilet, the lifts stopped at every floor after 20th floor. Our bad luck, teh ceiling leaked in our room because they have not done servicing for the aircon for sometime.
The location of the hotel is good. Breakfast is good. No international channels in Room TV or Radio. Not at all comparable to any Hotel located in a capital city.
peaceful and good scenery of Kuala Lumpur
Being reminded that I dont have to stay in such a place for longer than a day Terribly crowded breakfast area, poorly maintained bathroom, sheets from the previous millenium
Good breakfast only. Very old furniture in the room, with strange smell also. Not so close to the 2 Towers, the district is slighly dangerous.
We returned to the Grand because we were there last year, It was a good stay as everything we had to do was close to the hotel.This time was more of a holiday, and it was a lot further away from the night life. A choice of a western B'fast would have been nice.
None. supposed to be staying for 4 nights but due to the unprofessional and incompetence staf i only stayed for one night to avoid cancellation and fees and checked out. unprofessional and incompetence staff
I like the location of the hote. It is very close to the city shopping centres. I love their breakfast and the staff are really nice. I will stay again next time.
Only the location. Room is smelly. Rate us expensive per night but not worth paying high, cause the hotel is small and all item in the room looks old style.. It says its a 4 star hotel but I shud say it looks like a 1 star hotel. Will not come back to this hotel anymore
great location, friendly and helpful staff
Central to the main areas of KL
Location We did not get our non-smoking room, instead a guy came around (when we complained) with a can of air freshner, to freshen up the room and left... what a joke. Prior to that we were checked into a room that was assigned to another couple, five minutes ahead of us! Both of us were issued with the same key card to an identical room. How could that have happen? Fortunately there were no unpleasant encounter between us. What a hassle it was after a long journey for us...
good location for shopping poor customer service who attended to us, poor condition of furnitures
I stayed there twice. The hotel is in an area that is relatively safe and a covenient area for shopping and eating. It's also really close to a monorail station. The vast majority of the staff were friendly, helpful and efficient. The front office Assistant Manager was particularly helpful with resolving initial problems and ensured that my return stay was welcoming and trouble free. I stayed in a "Summit" room each time and even had a PC in my room. I obviously liked the hotel. The 1st time there were a few problems with things not working in my room. Common in Malaysia. Second stay 10 days later problem free. Sadly the only downside for me was the composition and behaviour of the the other hotel patrons. I was unaware that there is a peak period for Saudi (&? other Arab) tourists which extends for 3-4 months, basically over their hot summer time holiday period. They flock (mostly in family groups) to Malaysia in huge numbers and were the majority in every place I stayed. I wouldn't have foreseen any problem with that anyway. However, parenting often totally lacked the provision of any sort of supervision, discipline or behavioural limits. Kids ran amuk day & night and were rude and hostile. Avoid June - Sept
location -- close to malls, stores and city old run down rooms, not well equipped.
It in the center of city and neer to train station Water comes from selling from light
I loved the location of this hotel right in the ACTION zone. The staff were amazing and so helpful!! My room was lovely. I wish I got a chance to use the on site spa as the treatments there looked SO good. I highly reccommend this hotel for you next trip!
The staff were extremely well polite & helpful. They couldnt do enough for you. We were given a fantastic clean room with views overlooking the Towers. All the facilites inside the hotel were excellent and the food was lovely! We will definately stay here again and recommend to friends.
Location is amazing, just a few minute walk to everywhere you need to go. Staff are very well trained and kind. There is no airport shuttle even it was shown on their page, swimming pool is very tiny and needs some renovations.
only the iron and its table,and its location and nothing elsa everything they put me in a very bad view room and most of the electric cables wasnt working
Very polite staff who make you feel welcome. the Club floor room is very spaceious. Pool area look a tired and need some facelift. none... it was perfect
Nice pool, excellent exercise room. We were fortunate to be upgraded to a suite that was spacious. First class staff throughout.
In short the hotel staff, rooms' service, conceige and accomodation are acceptable. and well doen. Toilet facilities are excellant separate long bath, shower and wc. Breakfast are excellant. Lights in the room are too dimmed and some lightings points are not working at all. preferably to have a bedside clock. Housekeepers should check rooms on the lightings so as to feedback your M&E team. Some cabinet handles and even the towel ring holder are defective. Small items but equally impt.to rectify. For future retrofitting do not lay carpet if possible marble or tiles finish. Carpets can be fairly contaminated and difficult to maintain.
Spacious rooms, great location, room furnishing
Location near the shopping centers, songs at night in the loppy, the deluxe room was nice and clean. the check in procedure, the room was not ready and they want us to bay the whole amount one time at check in, the swimming pool not good and the chairs around it is dirty and old, the loppy chairs also very old.
the room is quiet, I dont hear noise from outside I like all
Rooms were nice Full kitchen but no pots and pans.... Wifi constantly kicked you off every 5 minutes and made you re-login. Really freaking annoying. Drinks at the bar were terrible
The room was spacious, with a fantastic view over Kuala Lumpur City center, situatet right next to KL Tower. We had a great stay but the hotel staff started to close the breakfast buffet when people still were eating.
The room The hill you have to walk up to get to the hotel. The hotel taxi booking price to the airport is a rip off. There was renovation work going on and it was very noisey and in your face.
Big rooms, comfy, great location. and clean. Staff requires training. Not professional at all. Room card don't work. Too many phone calls from reception about nothing. Poor language skills. Restaurant closes early. No snack bar in the room either.
The rooms are huge and the quality is really high compared to the price. Internet connection is really convenient and fast
it was great to see the customer service.i didnt have to open the door at any time ,they were there for the service.the best service i have seen so far ..keep up n/a
Room size big.
The hotel is very well located a short walk from the Petronas Towers. It worked really well for us since we only had 2 days in KL and the location was very convenient. The rooftop pool and bar are fantastic and have a great view, definetely a very big plus!
All good Very noisey Chinese in next room moved in last two nights Screaming and shouting all night ... No sleep ... Thin walls!!
So comfy and relaxing. i would like to stay here again to enjoy more the with the massage package.
The executive feel, the sheer size and facilities of the room. the free gym and available massage services. Some clubs and bars not far from the hotel. the hotel is located around the back of the main streets and it is a 10 minute hill climb!!!
they did not have our rooms available and tried to avoid giving us the reservation we booked
Friendly and proffesional staff. Slow internet connection
Outstanding breakfast, cocktail at evening and services after check-out. Price is high, they charge you about 70 additional Ringgit for services and taxes.
service of staffs
The breakfast and the buffet dinner was good, staff always very friendly with a big smile! Would like to try the Lafite restaurant next time shame only stayed 3 nights!
lovely staff..great buffet cero complains...everything was superb
everything was excellent nothing
The Horizon Club Lounge is ineed a comfortable arrangement, especially with the complimentary breakfast and evening snacks and drinks.
Location is good! Staffs of the hotel are friendly and helpful, very professional. Breakfast selection is wonderful! The gym is under renovation and moved to a small shop inside the shopping area of the hotel, it would be better if they can have information on their website! The chef at the egg station of breakfast doesn't really know how to cook eggs nor make omlette!
very exllant hotel location and butiful loby with live band
Room size was cramped
The room was very bright and looked modern. The bathroom was very comfortable as well. Superb location!
Average-to-good hotel. Good enough to spend 1 night. No Car Park. Neighborhood parking lot costs RM20 per night.... The staff have no clue about KL. With that, it would be better if they do not give "wrong information".
very good location as it is just adjacent to Puduraya Bus Terminal where you will find buses plying to every part of Malaysia, Singapore and even Hat Yai, Thailand
The location was ok.
The location as the shoppig area is walking distance.
the location was great. within walking distance from shopping areas and the staff was friendly and helpful most of the time.guess its the best thing one can find at that price. food was not good,no internet access. the beds were horrible,old towels and sheets.
Very centrally located, just bang opp. Puduraya bus terminal, Chinese market, close proximity to Bukit Bintang area and various food stalls. They should consider of having a different menu on a daily basis for breakfast.
convenience and location of the hotel
Not much Not clean and not comfertable.
The hotel was in a good location between Bukit Bintang and China Town. Breakfast wasn't amazing but did the job. There was no free wireless internet. The free shuttle is pointless. Everything is walking distance anyway.
only cold water in shower, remote control was broken, no one did anything for these thing when we said to reception when we arrived to hotel
The hotel is close to Jalan Alor and about a 15 minute walk to Pavillion Mall, Bukit Bintang, and Bar Street. The facilities of this hotel are completely outdated and in need of serious repair and upgrading to warren the price. The hotel smells of mildew, has old carpets, and all of the fixtures and furniture are worn. The staff tries to help, but they have limited power and can be snippy. We needed a roll away bed and when it finally came to the room (we asked at check in and had to call 2 more times) it had bed bugs and my legs were bitten incessantly over night. Additionally, our room smelled like cigarette smoke even though the hotel insisted it was smoke free. Finally, we needed a taxi to KL Sentra at 2:30 am. We told them well in advance and they wouldn't help. They told me to use GrabCar instead.
yes the pool
I was very sick while staying at the Hotel and the staff assisted by getting a Doctor & Nurse to attend me in my room.
1. Friendly staff 2. Cleanliness 3. Convenient, on Pudu, Within walking distance of Bukit Bintang 4. Decent restaurants 1. Pricing Ringgit @3.3 to the USD, 10% overcharge! 2. Weak, slow WiFi, no CAT5 connection. 3. Few TV channels 4. Tiny pool, gym.
Family room was good!
Hotel was close to Chinatown, BD Plaza, and other shopping plazas. Rooms decor was quite old, staff gave wrong information on tours and travel, and the even though we asked for non-smoking room the room still was stinking with the smell.
The location is good and nearby to bukit bintang At the time of check in our room was not ready... so we had to wait couple of hours in reception...
City location but construction in neighborhood detracted from the convenience of hotel location. Lack of proper sidewalks getting to and from hotel
Location is ok Room is dirty Bathroom is dirty No towels
Very smooth and efficient service. All the things I neededfrom a hotel for a business trip were there.
All staff very helpful free access to tea,coffee and internet 24 hrs a day. Amenities excellent.Hotel very new only had just opened when we stayed in end of February so they hadn't completed their dining area. Breakfast was provided. Check in and out was hassle free
Fantastic modern room with kitchen, swimming pool on the 18th floor with wonderful view to the city, very friendly staff Poor breakfast, hotel takes deposit at check-in, deposit from credit card not return after check-out
excellent hotel. brand new and gorgeous. could not speak more highly of this hotel. The staff were excellent, the facilities were great, roof top pool too. Was great fun having our own little apartment in a hotel. huge rooms too
hotel situated in the heart of the city , very clean and vast rooms. it doesn't give the impression of 5 star hotels although it is tidy and new hotel
Near to KLCC and the rate is very excellent
It was a clean and comfortable hotel and the location was perfect. Nothing
The location was amazing, 5 min walking to Petronas towers ( KLCC Mall ) and 10 min to Pavilion Mall and Bukit Bintang Road which is full of shops, restaurants and coffee shops. It is also so clean and comfortable. There is just a few channels on TV the complementary drinks is so limited ( one cola and one sport drink for the whole stay ) then they only bring two small bottles of water every day. There is no coffee machine ( Nespresso ) I asked for a late check out but I was given only one hr which doesn’t make a different when your flight is in the evening, I was told that some one will check in into my room which I didn’t really believe because it is just a normal room with normal view and I didn’t see any crowd in the hotel at all but they told me it is full !!
their friendly and enthusiam staff that cater to every resident needs perhaps they can improve their breakfast cause that is the first things that will either brighten or ruin your day
The accessibility to the transportation mode especially the rail transportation. The clenaliness of the rooms was superb. The neighbourhood is not quite good.
Its near railway station and taxis are easily available. Further there are lots of indian restaurants nearby. The rooms are too small. Washroom is small too with no toothpaste and tooth brush. Location is not beauthiful for honeymoon couples. AC does not work properly
the reception staff were helpful Having travelled throughout asia staying at various types of hotels, we have had the most amazing asian breakfasts. the breakfast at Sentral was very poor. the food was cold, uninspiring, no chef to make fresh omelettes, fried eggs, etc. the fruit juice was terrible. it was dirty, tableclothes needed changing, ants running all over the food areas, the tables and floors were dirty. the whole thing was unacceptable and did not warrant a 3 star hotel. we were on the 9th floor and the whole area smelt of stale cigarette smoke. walking from the hotel through to the bus/train station was horrible. we walked back around 7.30 pm on both nights and saw rats in the streets.
Rooms and facilities there was no lock for the bathroom doors. There should be one.
Very good hotel at reasonable prices. Very good and courteous service. There should be a English language news station on TV, either BBC or CNN. The breakfast is good in quantity, but not really in quality. Food should be less greasy and more nourishing.
Very helpful staff - excellent buffet breakfast The windows are very poor allowing all outside noise into the room whilst trying to sleep. The main expectation from a room is quite to enable sleep. This one issued ruins a very good hotel.
The Buffet breakfast was excellent, we love it why was my card charged twice although, although the april 22 was floated. then april 24 was directly charged. But it is quite annoying since I need to use my cards for other things. Kindly correct such practice since most card users are really paying customers
They required deposit in cash upon our arrival (in our case 200MYR), although they charged total cost of accomodation on my credit card 3 days before our arrival (which was amonting almost the same). We chose delux room, but there was nothing delux about that room. The breakfast room is very small and simple and the food was not refilled in time.
Very clean room and an excellent brekfast buffet. Great location, a short walk to KL Central Station. No news channels on the TV?
The restaurant on the 5th floor was very good. Nice out door eating area and decent food. In addition, you can get a good night rest with no disturbance. Also very close to major train stations....1 min walk to city metro and barely 5 mins walk to KL sentral that gets to easily back to the Airport. The hotel surrounding environment does not feel very safe. In addition, booked a deluxe room but was given a superior room without any refund. Hotel claimed I should have alerted them during check-in that I booked a more expensive room.
First time I stayed the room had good fung shuei odd shaped room but once I put away all the clutter it was fine. Outside window was dirty but you expect slime in the tropics. Second time I stayed I arrived in the evening and room was not ready yet. I asked why they did not contact me to tell me they would not have room for me. Not break answer. I took a room Inhad not ordered and they threw in breakfast. Was ok the room but I would not stay there again. Room had odd fung shuei . Too cluttered and too many unnecessary doors and passages See above
No free Internet in rooms No included breakfast No free parking for guests
good service parking
near at shopping mall
i room - central location of the hotel - panoramic elevators. messy reception, el patio cafeteria to be improved. entrance of fitness centre to be enhanced
the location is convenient for me, easy to find good food, cinemas, bookstore, shopping etc.nearby
Good comfortable hotel, good location. High speed Internet in room. Big taxi price to airport at lobby.
location only we stayed at the hotel still to paid for the car parking, that is one things i don't like it, staff that ok!
Comfort, convenience We do not like the old type stickin wall hairdryer
Location of hotel, room size generous, able to provide adjacent rooms One of the room was dripping water from the aircondition duct
Everything..... I'm so pleased, my wife even complimented me on choosing such a great hotel! and I dont score many 'brownie points' these days!
The location of this hotel is very nice , just opposite of the Times Square mall & monorail station which can take you to various places in very cheap prices. The hotel staff were slow. When I checked in they told me to wait for cleaning my room and it took 2 hours!!. Also, they didn`t reply when I call them through room telphone.
Staff were very helpful and friendly
Very good location and very nice location. Just nice from family There was no mirror and hair dressing table for lady to use.Bath room tap needs to replace (the room i stay it drop of and cannot trun. Room 1663)
service provided,friendly staff
Appreciate the good service at meal times The taxi touts. When I asked the door man to call for a taxi, he signalled for a taxi to appear. The taxi refused to use the meter and insisted on charging me randomly, alomst twice the normal fare. I am appalled that the Hilton staff seemed to be working hand in hand with the taxi drivers to overcharge guests. I noticed that there is a group of taxi drivers hanging out at the hotel and these were the ones that were being called on by the doormen.
Location, close to KL and PJ. Rooms
Convenience for my friends No
The staff were friendly and helpful. Breakfastvariety was good with good There were some people at the downstairs restaurant who were smoking.
The food and service were excellent I couldn't get the air conditioning to do anything except very cold air, so had to switch it off most of the time. There was a small piece of paper propping up the tv and the furniture was a bit tired, but I enjoyed my stay.
Excellent breakfast and general food choices. Good location The rooms are a bit dated; due for renovation soon
the spacious of it's room and bathroom
the location of the hotel is excellent
nothing There inconvenience because of renovation work at the hotel and continue from morning until six p.m. This is the reason I had the inconvenience me to leave the hotel and search for another hotel
The friendliness The delay in checking into the room
That Hotel credited night not required yet Booking.com said they refused to Location
the location is very good and the room is very nice, and the price is highly accepted the hotel is very good although it has construction going on in the hotel during my stay
The staff was very friendly and responsive. When we need a technician to show us how the air-conditioning worked, a member of staff came to our door within minutes. Excellent location too. At the heart of the shopping and dining area of Kuala Lumpur and just 20 minutes walk through a shopping centre to the famous Petronas Towers. The internet access in the rooms can be faster and easier to log on. Internet access is increasingly becoming a key consideration by visitors when deciding which hotel to choose.
Good location & facilities. Hotel under renovation during our stay. Lobby was poorly laid-out and not comfortable.
location was excellent for shopping, many malls and shopping centers are within walking distance, other malls are close by taxi. the hotel Lobby looked very fancy and luxurious. I recommend this hotel if the main purpose of your trip to Kuala Lumpur is shopping. Hotel furniture was old. renovation included only 2 items: a flat screen TV and new toilet seat, the remaining room furniture and facilities are too old (maybe 15 years old). Pillows smelled horrible when we got the room, we complained about things there and the hotel duty manager Mr. Ghazali did his best to resolve all issues and make our stay comfortable and enjoyable.
evrey thing is ok except the price of the dinner buffet it will be ok if they reduce the price little bit .
nice staff Non
Clean, comfortable, friendly staff and good location
I like the grand and modern interior design of the hotel. A well-equipped gymnasium and a nice pool help me relax after a whole-day work.
one of the perfect hotel in KL
Swimming pool, gym and breakfast
It's only 100 meters away from Central KL railway station where KLIA Express ends Breakfast could be better for the money paid
Views from the hotel room, cleanliness, room modern design, overall atmosphere. Everything is new and luxurious. Ratio quality/price is one of the best hotels i've ever been. Swimming pool and yacuzzi are fabulous. The breakfast is completely amazing, they prepare natural juices and the options are huge, very high quality food You have to take an underground to the center (although just in two or four stops you are there). Fortunately the underground is just in front of the hotel, in the KL sentral station
The breakfast buffet was very good there was a wide choice of dishes. There were a couple of stains on our pillow cases and the room was very small, for the price. Restaurant prices were very expensive too.
In all respect this hotel is outstanding: food, spa, massage, pool, room and privacy. Quite and well positionned excellent connection to airport train
Fantastic in every way, 5 star + one of the most comfortable luxurious hotels i have ever stayed at, even had an lcd tv built it to the vanity mirror. Better than expected. Bar prices expensive, but pay for what you get
Excellent room and facilities. Very convenient location for airport stopover with KLIA station just outside.
Breakfast was great!
Early check-in and late check-out but might be due to the fact that I am a Hilton Honours member. Breakfast with hotel stay but was not that clear when booking online. promo rate whilst fair; hotel should offer better promo rate for single travellers and during off-season Parking charges (friends and biz associates visiting have to pay).
Everything!!!! Staff, facilities, food, pool.... Oh! So good! It was wonderful! The restaurants' service. It took to much time to get the food, specially for this kind of hotel.
Worst service. I'll never stay at this hotel again, and never recommend it to anyone. Reception staff is even worse than 3-star hotel I stayed at Kuala Lumpur. I'd say it's far from 5-star hotel! poor quality of service, lack of the spirit of hospitality, poor communication and traning among hotel staff
the hotel is very near to everything, i.e shopping complex, park etc.. The room service was very slow. Our room was not being cleaned in the morning despite having left the "make up room" button on. Had to call twice until they finally came. The food should have more variety for such hotel of this standard.
As a five star hotel, I would like to say that Hilton PJ (only 4 star) can be made as an example
The big suite and the health spa Their swimming pool. It was mostly cement and covered. Also they had nothing to drink or eat by the pool.
I don't like the way front desk person service.She not friendly at all.Please take note this,Thanks
The facility itself is ok. Clean I surprise they give me a room with renovation project is on going next door. Noise, paint smell.... bad experience. Staff is lack of proper training, I don't think it is a 5 star hotel.
I was only there a short time so didn't use any of the hotel facilities. The hotel was very close to where I needed to be and the hotel staff were lovely.
The staffs are very friendly and have provide excellent service ecspecially at Semarak cafe. Well done!!
no chairs in the lobby - nowhere to sit whilst waiting.
Breakfast. Hotel stuff refused to amend my booking from 3 adult stay to 2 adult stay. Claiming that the fee was paid to booking.com