clean and silent Internet connection price is expensive
the location. the rooms are very tired, even at the exorbitant rate of sgd380++ a night! i think had we booked through the hotel direct, it would have been cheaper as well since the walk-in rate for a better room (premier) was only sgd20 dollars difference!
Excellent service, especially Jimmy on the Meritus Club floor.
The City Centre location of the Hotel was great . The staff were very attentive and friendly . There were no negative points
The complimentary upgrade and the breakfast buffet. The room is spacious and the bed is quite big Some guests did not adhere to the non smoking rules and it is really quite uncomfortable but overall is a comfortable stay for us.
Central location, luxury design of the room and bath-room.
Location Everything else. Too pricey for what it is. Rooms feels and look old. 3stars most in my book.
Location Location Location Nice friendly staff rooms a bit larger than normal for this price But warning the smoking floors were too much even for a smoker. The smell/smoke of kreteks (clove cigarettes) wafted into our room through the AC. So best to book a non smoking room.
I think the service was excellent. From the time I checked in until I left. Even the housekeeping lady was pleasant and efficient. No swimming pool for kids.
Please write at least 15 words
Clean and comfortable. Green hotel promoting it very well. Staff behavior not very friendly. Not much emphasis on Customer service. I had asked for an iPhone charger as I had forgot - they had asked me to deposit the phone as their policy is not to give it to the room but they will have one charger that is used to charge everyone. So deposit the phone and collect it when done. Did not supply utilities like tooth brush, ear buds, etc. I am a business traveller and expect these so I save from carrying them.
location no bathtub
Helpful staff-especially the porter/doorman-very friendly! Rooms are very comfortable-one of the best folding beds =)
The staff were very helpful nothing was too much trouble for them. Not applicable - wonderful stay
From the moment we left the taxi, we were treated like royalty, conscierge and bell boy looked after luggage, and very quick friendly front of house staff. The room was spacious, very clean, complimentary toileteries were good quality, with tooth brush, shaving and cotton products. The mini bar was free, and restocked daily. TV had local and international news stations. They allowed us a late check out, but charged after a few hours for the same facility, depending on room availability. Live entertainment in the bar nightly. The hotel bar was a bit pricey, and room rates were quoted with out tax. Apart from that I can't complain about anything.
A very high quality throughout very clean staff attentive and helpful, the selection of breakfast options was massive and good quality, good internet connection included in bedroom and a communal room with internet computer and printer. One of the best Hotels we have ever stayed in. As with all of Singapore the airconditioning was set to cold
Everything. The improvements etc (new restaurant, room decoration) are just beautiful. Would like to have booked in earlier.
Very central, close to shops and restaurants. Hairdryer in drawer next to bed, very difficult to use!
Everything you can expect from an hotel. Central location, very clean, nice decoration, new furnitures in the room, nice size bathroom, excellent service from staff, Quick room service, friendly quick and professional memebers of staff at all time and in all section of the hotel (restaurant, bar, pool, business lounges, concierge...), The food was nice, The cakes at the carousel are delicious, fast internet connection, nice pool, practical gym, saune... I rate this hotel with a 10 out of 10 mark.
clean and modern
i didn like the location
Clean and comfortable. 20 minutes from the Airport. Step out the door of the Hotel into the Mall. Nice place. The fridge only had water and gatorade, no soft drinks, beer or snacks. Go to 7-11 in the Mall, half the price too. Music until about midnight can be heard. We were on the 11th floor.
the central location, the nice room and the view
The hotel is well located, with convenient access to the shopping and business district. The breakfast buffet was reasonable - it was basic, and provided sufficient choice...but I didn't look forward to it. I think that captures my view of the Pan Pacific - it served its purpose well, and that was it. Apart from the size of the hotel, and the quality of service from the staff, the rest of the hotel was rather like a Four Star hotel.
I stayed at 1326 and with the view of city lights. Lovely at night and in the morning, view of the pool. The bar is not as good as others that I have experience, no change for last few years. Below standard of Pan Pac
The ambiance is nice and the service is splendid Swimming pool. Should design to cater for children
Everything seems more spacious than most of the hotels I have stayed in, giving guests an added sense of relaxation The officer who handed my check-in did not seem to know what she was doing. My guess is that she was new at the job. An apology would go a long way then but none was offered
Everything, it is a very nice hotel!
The staff were curteous and very helpful. They were particularly helpful when we needed information on locations and phone numbers. We did not have to look for the information ourself. It's location is also perfect for those attending conventions at suntec. Great shopping options within the area without having to go to orchard. There was one day where there was a 'sewer' smell that seemed to pervade the building. I'm not quite sure what the reason behind this was.
The Location The beds were old and they were so firm, it was tantamount to lying on the floor. To be clear, I seek out firm mattresses, but this exceeded anything I've ever used before. Additionally, the room had the smell of a room that had been a smoking room in the past 10 years. It felt dirty.
Air condition in the room, is not able to adjust the temperature.
free internet tub is too small
Great location, nice clean well maintained room. Website photos and description were accurate.
Very nice rooms, very good bed, great swimming pool. Buffet was very good.
Location and spacecious Room service is not that great! Call and asked for water, waiting for over 30min still no show. Had to run to 7-11 across the street to get water.
friendly & supportive staffs. nice ambience. suppose to check in at 230pm. however room was not tidy beforehand. have to wait for ard 45 min before checking in
All staff were attentive to your needs. Beware the additional taxes in Singapore. i.e. Surcharges and 7% GST really increased the price.
The room was amazing, the bathroom great, staff exceptionally helpful and friendly. We were not there long enough.
The Amara is located very close to the financial district. I only had to walk 500 metres to where I needed to go for appointments. The hotel is also opposite a supermarket, which makes it easy to buy small food items that you need when travelling. There was nothing I didn't like about the Amara.
the inefficient staff. i booked online, but they did not know about the reservations at all, kept insisting the price was wrong, that the booking did not come with breakfast. i booked for three night, and the first morning had to go without breakfast until i argued and printed out the booking information for them. then the next morning, it was the same story all over again.
Staff so friendly
the responce from the hotel and reception yes very clean overall
we liked the prompt response of the front office and the assistance of the room service. the tv channels were insufficient .
The double room where I stayed was quite big, neat and clean. Nice swimming pool. Central location very close to MRT. The airconditioning control in the room was not working. Housekeeping could have been better.
Price Elevators, TV and hot water stopped working for a portion of the stay. Staff didn't do anything about it
Staff were courteous Felt that the price was too expensive.
very nice room, very friendly staff, good food
Food is good and location is near MRT station Need to wait long time to check in and check out. Need to improve staff working attitute in the check in counter
The hotel front office staff has been very curteous and efficient. The breakfast was excellent.
Good quality hotel, hotel staff very friendly and helpfull.
hotel should co-operate for check in time, not keep waiting for long hours.
The re-action of the receptionist at the front door was a-bit slow and not very helpful while we reach the hotel. I bring along my 2 small kids with a trolley, its seeem nobody is voluntary open the door for us, they take at least 5seconds to think whether i am able to open the door by my self then only come to help.
very good location and at a very good price!
The size of the bedroom, was superior to most hotels of this type. No
Bed was comfortable. It is a bit tired. Room a bit small.
Fantastic location for shopping,leisure,sightseeing.It is very easy to get every point very easily.very close to MRT Orchard....
The best thing about the hotel was its location and its proximity to so many dining places, it was a buzzing place. I thought that the breakfast service needs to be improved, both from options point of few and service itself.
the hotel also is very good condition with very nice staff. So keep that condition to make everybody happy to stay there. no
Location close to the shooping They took extra money for conecting door not same booking rate extra 200 sing. Doolar(travell with children)
Loved the location and the pool area Didn't like that there was no umbrellas by the pool for shade as I would have spent much more time there and didn't like that the rooms were a bit old
Club floor breakfast boring,same items everyday.
covenience and price
Just another simple hotel. Stayed in July,07 and the rate was one of the lowest for that quality. Didn't like the absence of free water and elevators working only with room card.
The room was v good
Location was excellent, the Hotel with such high standards made our visit to Singapore wonderful
Everythıng was handled effıcıently and was as agreed. Staff were helpful and room was comfortable,
nice room, good service, good location, good restaurant The continental breakfast is a little poor. The breakfastbuffet is excellent, but too expensive for the modest breakfast that we need. For instance a bit of fresh fruit with the continental breakfast would be nice.
late check out Charging of drinking water, no bottle water offer as complementary
Helpful to allocate us a temporary room as we arrived, very tired, early in the morning, with children. The hotel is in a good location.
Comfortable bed. Great shower. Patong bar 1 for 1 deals. Laundry changed even when not required. Two night stay and bed and towels changed after first night. Not so good for the environment.
We didn't use any of the facilities other than the rooms as a place to rest. Great central location within walking distance of most areas; if you don't mind walking about a mile to Chinatown, Little India, Arab Street, and Orchard. Two MRT stations within 2-3 blocks (5-10 minutes). A few restaurants, coffee shops, and pubs within one block. This is in a quieter area, no raging parties and noise like Orchard or Clark Quay. Staff was extremely nice and attentive. I would stay here again! No complaints
Walking distance to food court, mrt station and shopping district. Its clean and value for money. Yes, the pillows smell. Please change. Tnx.
consignare people helped a lot, check in was also very quick
It's near city
Location is good, easy access to stores and malls. no available bellboy
atmosphere like at home nothing
Room was not cleaned when we checked in (6 am) late. Pay two nights but clean only once.
Complimentary upgrade to "Executive" suite. Comfortable bed, good location. Breakfast at Modesto's was good, but few choices for the price. Carpet was extremely dirty, room was smaller than expected, there was a weight scale that was broken, only one bathrobe the first night stay. Would have been more convenient if breakfast was included with the room.
good location, easy walking distance to Orchard road and Mount Elizabeth hospiital In previous stays the breackfast was always included in the price, this time it was a separate cost item, I feel breackfast should always be included in the room rate.
I did not have high expectations of the hotel after readiong several reviews, therefore was pleasantly surprised by its overall presentation
Some hotel staff. It should have a free service to pick up the customer from the nearest MRT Station.
The location was good, accessible and quiet. The rooms have gotten old as well as the dining area too.
Central situation, being in orchard district though being in a quiet street
the central location and impressive foyer and facilities
Location. Price could have been a bit lower and an affiliation with a major hotel chain in order to get points.
very clean, good staff service breakfast should be included not as an added extra charge
The staff are really polite and is always there to give you a smile The room is old and the bathroom is dirty
The stay with hotel was good. As u enter the lobby of the Hotel, u feel at home, Rooms are comfortable too.. The bathrooms really did not give the rich feeling of a 4 star hotel, and were not very impressive, especially the bathtub area.
lobby, room they should have more towels in the room
staff were wonderful no real relaxing area;except foyer
The location was nice because near business area and shopping area. Some staffs no have mind serviced and their toilet is so small.
friendly staff evening entertainment is to loud and only the locals like it.
Convenience to get to the place in town within minutes
The attentiveness of the staff and the welcome one receives on arrival.
convenient location, considerate service the price is a little bit higher.
The hotel is ideally located for both shopping and sightseeing and is easy to reach from Changi airport using the MRT link. The hotel was over priced and the exeuctive lounge didn't open for breakfast particularly early.
I think it is the only hotel in the world where you have to pay for use of the gym!! really ridiculous, 25 USD!!!
-Excellent gym - relaxing pool area with restaurant - bed was comfortable and the linen was crisp and clean - Room was large and nice but felt dated - At checkin, the clerk attempted to up-sell the breakfast and Internet package for $100 per night. Internet should be included in the price I paid, especially as I chose this hotel based on that.
Been staying here for years - clean, convenient, comfortable Always too expensive - hotels in Singapore are too expensive
View from our room Several problems with facilities in our room - running toilet, bar frig did not work (both fixed before departure) in room safe broken and not fixed before departure. Club room not ready when we arrived, this was OK as we arrived early but we were only given access to standard hospitality room and not club lounge facilities.
Loved the location - perfect to walk everywhere and a shopping complex underneath meant everything was easy. Travelling with a 1 year old this was a great benefit for us. We were even offered a room upgrade for a very small extra fee (about £20 a night before tax) so took it and it was well worth it! Can't complain about anything - loved our stay there.
harbour view no toothbrush and toothpaste provide until i ask for them
Bfast at Prego The room was a bit damp and floor lamp is switching on/off by itself (annoying during the eve)
Hotel staff was wery friendly 1. Mini-bar was empty 2. Because of the club on the first floor there were too much people near the entrance, some of them were really drunk.... that was not nice
Great location, very large rooms and excellent value!!
I stayed in the north tower. The room was huge, nicely decorated, clean and a had great view. The hopper bus line had a pick up which was just steps away from the front door Too much air freshener in the lobby, $54 buffet breakfast and not as close as suggested to the shopping on Orchard road.
room was quiet, comfortable. not luxurious, but good enough. gym and spa are good. check-in and out very efficient. a great city location.
I chose this hotel due to its reputation and location, centrally sited for everything and not too far to walk and as it was extremely humid whilst there. Fairmont hotels epitomise luxury and I doubt you would be disappointed. The hotel can be reached from the aiport by the MRT for $2, shuttle bus for $9 or taxi for $25 . Either choice will be quick and easy. The rooms are spacious and have all you would expect for your comfort and convenience. The hotel stands above a shopping mall, Raffles City, which is thankfully air conditioned and has a vast amount of shops and eating choices. All the staff I met were courteous and helpful. There are 2 outdoor pools and a large sun terrace as well as a fitness centre and spa. Nothing negative.
They always make me feel welcome every time I stay at the Hotel The rooms and the corridors in the north Tower need a little bit of a paint touch up.
Excellent location, City Hall MRT is right next to the hotel, and is within walking distance to the CBD and interesting night spots. Very well connected by underground links and malls to the main shopping areas. Very nice rooms, and the executive floors are nicely self contained, with its own gym and restaurant.
Convenient for airport, city transport, restaurants, some sights, and good shopping mall. Comfortable bed and spacious room. Friendly helpful staff, from doormen and cleaners to senior staff. We had stayed at the hotel before and Drinks in bar were a bit expensive in comparison with those elsewhere.
Excellent rooms, comfortable beds, good view and friendly and helpful staff I have no complaints about the hotel.
the staff was extraordinary! The rooms and breakfast were top notch.
The size and comfort of the room, the friendliness of the staff and excellent service. It was in a great location. The swimming pool area and spa were very good.
Nice environment and conveniently linked to MRT and shopping centre.
Friendly welcome, spacious room, good location and quiet room at night for comfortable sleeping. Prompt service to fix minor fault with motorised draw curtains. Some furnishings showing wear and tear for this class of hotel and need upgrading. No free hotel internet computer (only hotel on our entire 3 week trip). I did have a major complaint but this will be taken up directly with the hotel not here but explains my selecting No to the following question.
Upon arrival, the manager greeted us by addressing my name and personally showed us the room. The housekeeping lady was very polite and helpful. We felt like home. Can't think of one.
The Hotel was nice and clean. Only short walk to city. The Hotel was not like other 5 star hotels, and I was a little disappointed after arrival, but anyway a nice Hotel
The staff are friendly and want your stay to be enjoyable. The extended family have a history of staying over 40 years. We as a family together or separately will always be back. Better locks on the bathrooms,
food is good and the concierge services are excellent none
We enjoyed the peaceful and traffic-free site, the easy access to the shopping in Orchard Road and the bus and metro systems. The staff were extremely helpful and efficient. We found the traditional building and furnishings very attractive. We submit that the cost of breakfast should always be included in the room rate and the cost of the buffet breakfast is too high for the limited choice available. Almost no local food was offered.
Excellent location and very helpful staff. Many Restaurants to choose from and their High Tea is a must try!
We liked the two pools and the beautiful location + staff! Should have been more "sun - deck -chairs" near the two pools!
We have stayed on numerous occasions in the past 40 years and we love the consistency, location and friendliness.
I liked the old worldy feeling of the hotel and the very pleasant staff, always wanting to oblige with a smile on their faces I have just returned home (25th nov) after 2 nights at the hotel and discovered that an amount of $157.01 has been charged to my credit card. I am totally at a loss as to why this has been done, as we booked and paid in early March. Very disappointing that this was not mentioned on check out.
Goodwood park hotel is a nice and quite hotel set in a nice garden not in a tower ,in the bustling city of Singapore
Only the breakfast Dark hotel, slow service/checkin, old hotel, outdated rooms in poor condition, noicy hotel due to the design of the hotel with. Music from the loby goes straight to the 11th floor inside the room! Old bathrooms.... In short a BAD experience
staff were helpfull and friendly,the cost of drinks during happy hour from 5pm to 9pm were cheaper than outside bars and overall the hotel was good nothing
An amazing 5 star hotel with attentive staff always willing to help. A fab chocolate sweet feast on fridays and saturdays not to be missed. Although the pool unavailable they had ensured that the pan pacific pool could be used.
Convienient , good location and excellent views from windows . Efficient staff .Excellent breakfast for all tastes . Lifts efficient ,no waiting .Underground shopping mall attatched for quick shopping very convienient . No complaints
Great staff and very accommodating. Had a very nice stay. Good breakfast and close to good restaurants abs tons of shopping.
We arrive at 6 30 am,after a night flight ,many hours before the official check in time , the receptionist gave us immediatly a temporary room so we could change and take a shower, until our room get ready.
Wonderful spacious room with king size bed, large marble bathroom with double sinks, tub and separate shower. every morning our we ate at the breakfast buffet, an array of English, Chinese, Japanese and Singaporean favorites, including a personal chef for eggs, an ice cream machine, and plenty of cappuccino or espresso too. Attached to a large shopping mall, and close to the MRT (subway). Nothing, a better value than the Ritz.
Room had great view of city was clean but had to request to move rooms because the first room smelled stale of moldy cigarettes. We were then moved to non smoking and it was worth the inconvenience although the view was less interesting. Staff was aware of stale smell and did help accommodate. Nice bathrooms. Overall architecturally interesting late 80's hotel... Will not return. I am asthmatic so right when we settled in I couldn't stop noticing the stale smell. We also had just landed in SG so tried to check in 30 minutes early and our reservation did not show up until 2 pm. The staff was not the most attentive and the hostess held on to my phone for about 10 minutes.
We stayed in the club room on top floor, it was lovely - had all the facilities we'd expect as well as an amazing view of marina bay incl the new marina bay sands hotel. Enjoyed the cocktail and canape hour too and private dining for breakfast. Would def stay here again. Probably couldn't afford to stay here for too long, as its quite expensive, but worth it for one night of luxury.
I was working at the Suntec Convention Centre,so location was primary.Hotel is next to the centre,hence very good. Breakfast was overpriced,and not to my taste
the room is spacious no
just ok. nothing special
Close proximity to Clarke quay Hotel staff were poorly trained and lacked management
The convenience of its location and ready access to the adjacent MRT station, although the construction of the Central Shopping Mall has robbed the hotel of its former main appeal, the view of the River Although I requested a non smoking room but was allocated a smoking room and was unable to be reallocated.
The location was really good. Next to the river and heaps of restaurants,bars etc. Easy to get a taxi from the hotel & the concierge were full of helpful information about anything we needed to know about Singapore. The spa should have been warmer than the pool.
Location is great... lots of shops & great nightlight... MRT very close to the Hotel... Breakfast was good + executive club on the 11th floor for happy hour was a bonus... Never had to wait for a cab... 2nd floor under construction... lots of noise during the week... pool area looked a little dated....
Neat, clean, great location with lots of restaurants and food places and just across the MRT. I thought the bedroom was a little small in comparison to what I would expect in this part of the world for this class of hotel.
It was steep in price for what you get. Having said that there was nothing amiss one you are in. The staff go out of the way to help. The west need to learn this from the East.Facilities were good. Breakfast was too damn expensive.
Friendliness and courtiousness of staff. Very clean rooms and well furnished. Hotel is in a brilliant location, provides good chinese food, has a superb swimming pool, and is within easy walking distance of Chinatown, all the main attractions, shops and excellent restaurants. We could not fault the hotel during our stay.
Proximity to Clark Quay attractions. Floor layout was like a maze otherwise very nice place.
This is my second stay at the hotel and I would have no hesitation to return again. Staff are friendly and willing to help. It has easy access to all part of the city due to the MRT being closeby.
Staff are friendly and polite. Rooms are clean and comfortable. It is very well situated for walking to Chinatown and the MRT is virtually next door so it makes travelling around the city less of a hassle. We have stayed here many times and wouldn't hesitate to return.
Location The hotel was more of a 3 stars or less. It need a lot of updating. Everything from the bed to bathroom was old and worn out.
highly recommend Executive Floors and service none
good location Poor service at reception
Modern Hotel with an overall very good standing. Rooms and bath room rooms are spacious and well decorated. Convenient location on Orchard Street. Breakfast / Lunch / Dinner in a buffet format are pretty good with a wide variaty of Asian type food available. Very nice swiming pool. Good level of service from the personnel overall Internet access cost an extra 20$ per day
Great location. Excellent breakfast. A well-managed hotel.
Quite and clean. Nothing
dirty carpetss need replacing in the room breakfast and internet just too expensive
The personal service and politeness of all the staff, and the location was great, will go back again for sure. None
The hotel conceige were very friendly and helpful. They will most probably help you with anything and everything you need.
It was so bad experience to stay with that hotel. They were out of control when we met the fire alarm and run down from 10th floor. So bad service. No one explain what happened when we med fire alarm in the early morning 1:30.
central location food and services expensive
We were booked in a non-smoking room but there were non available and we stayed in a smoking for few hours then moved to a non-smoking room. The staff were helpful and friendly but I still it was a small inconvenience.
Its location in singapore. I have stayed in Hilton Brisbane,Hilton Melbourne(south Wharf) -----I chose Hilton because of its brand name and past experience and I was really disappointed with the interiors,rooms and restaurent.I Was with my kids and inspite of having done my reservations nearly a month earlier we were not provided with rooms in the same floor(I had specially requested for it).Hilton Singapore is not keeping up with its reputation.
I liked the location, the service and courteousness of the staff. I had a very relaxing stay at the hotel.
Very clean and comfort. Recommended The swimming pool is very small. The breakfast is not so good
The service was excellent. The view from across the room was a construction site.
Location - right on Orchard and close to everything Price - the rooms are tired and small and yet they consistently charge more than the Hyatt. Simply isn't worth it.
The staff were very helpful. The room was also very comfortable. The food from room service could use some improvement.. ie: the tenderloin was overcooked and was from frozen meat.
The club facilities are good value and the staff are quite friendly. The location is excellent for Orchard Road shopping The rooms and bathrooms are relatively small compared to newer hotels.
The staff were very courteous, friendly and helpful. They made our stay very pleasant and comfortable.
excellent service from staff. we stayed at the executive floor and the lounge was worth it.
The room given had been renovated very recently. Very close to City Hall MRT/ 300 meters from Boat quay and the Esplanade area. The breakfast buffet is not tasty, better go to a maket and eat fresh local food.
The service of Room Service staffs and Counter Staff is excellent. They are all smiling and kind to answer all your enquiries. Nothing.
Good sized rooms, comfortable bed and a full size proper bath.
near our business partner company
The location The high step going into the bathroom and the bathroom door that didn't open fully-unsafe
Experiance was not good. We were provided with 2 single beds instead of King. Same as above.
Not so many things, it is so average hotel the quality and service are quite poor, except breakfast and luch there is no open buffet restaurant. For breakfast and lunch, open buffet is very very poor. As I stayed at similar hotels, I cannot even compare.
The staff were extremely accomdating and polite.
the location was very good, rooms and breakfast also excellent
privacy the light switches
The best was the location to the MRT and good eating facilities. The service was a little slow sometimes.