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the service was perfect. Room and bathroom is beautifull. swimming pool is small and the sauna is at another level. and no smoking area for smokers.
the location, service, public areas settings and food standard rooms poorly furnished with low quality craftmanship
The pool and the service.
Friendly and very professional staff. Excellent quality of food. The Straits Club on the 4th Floor, with a library section
Excellent location and good facilities. Staff very helpful. Never feels overrun. Courtyard rooms not as good.
The staff were extremely accomdating and polite.
the location was very good, rooms and breakfast also excellent
The room given had been renovated very recently. Very close to City Hall MRT/ 300 meters from Boat quay and the Esplanade area. The breakfast buffet is not tasty, better go to a maket and eat fresh local food.
The best was the location to the MRT and good eating facilities. The service was a little slow sometimes.
Not so many things, it is so average hotel the quality and service are quite poor, except breakfast and luch there is no open buffet restaurant. For breakfast and lunch, open buffet is very very poor. As I stayed at similar hotels, I cannot even compare.
Good sized rooms, comfortable bed and a full size proper bath.
The service of Room Service staffs and Counter Staff is excellent. They are all smiling and kind to answer all your enquiries. Nothing.
near our business partner company
The location The high step going into the bathroom and the bathroom door that didn't open fully-unsafe
Experiance was not good. We were provided with 2 single beds instead of King. Same as above.
privacy the light switches
Neat, clean, great location with lots of restaurants and food places and just across the MRT. I thought the bedroom was a little small in comparison to what I would expect in this part of the world for this class of hotel.
This is my second stay at the hotel and I would have no hesitation to return again. Staff are friendly and willing to help. It has easy access to all part of the city due to the MRT being closeby.
It was steep in price for what you get. Having said that there was nothing amiss one you are in. The staff go out of the way to help. The west need to learn this from the East.Facilities were good. Breakfast was too damn expensive.
Close proximity to Clarke quay Hotel staff were poorly trained and lacked management
Friendliness and courtiousness of staff. Very clean rooms and well furnished. Hotel is in a brilliant location, provides good chinese food, has a superb swimming pool, and is within easy walking distance of Chinatown, all the main attractions, shops and excellent restaurants. We could not fault the hotel during our stay.
The location was really good. Next to the river and heaps of restaurants,bars etc. Easy to get a taxi from the hotel & the concierge were full of helpful information about anything we needed to know about Singapore. The spa should have been warmer than the pool.
Staff are friendly and polite. Rooms are clean and comfortable. It is very well situated for walking to Chinatown and the MRT is virtually next door so it makes travelling around the city less of a hassle. We have stayed here many times and wouldn't hesitate to return.
bed bugs!! :(
The convenience of its location and ready access to the adjacent MRT station, although the construction of the Central Shopping Mall has robbed the hotel of its former main appeal, the view of the River Although I requested a non smoking room but was allocated a smoking room and was unable to be reallocated.
Excellent services, friendly and efficient staff.
Proximity to Clark Quay attractions. Floor layout was like a maze otherwise very nice place.
I like this hotel also the staf was so friendly. I found a small problem with the first room witch I tooken then the staf changed my room to executive room :-)
Pool and location is very nice I didnt like toilet and shower combination. They could give slippers. Beware that some rooms are without windows.
I like the location and warm hospitalty of the staff. The hotel has enough facilities pool was a surprise for us. The cleanless of the toilette should be reconsidered. Towels were very old should be checked. There were no soap for hands this can be added. The rooms were small. Some rooms doesnot have Windows mine's has a window thank you! I think these are small things to be recovered. In general we are happy to stay we had a good rate from Kayak. Thank you!
location is perfect noise coming from clubs next to the hotel
very good location,close to metro station,china twno room is little bitte small
The breakfast is not a 4star but a 3star breakfast. Rooms are very, very small. There was mildew in the corners of the room. In comparison to other Best Western Hotels I have been (Amsterdam, Santiago) the service was not as good. Therefore the price for room/night seems to me a little bit exaggerated.
Staff was very friendly & had a good personal touch Breakfast can be improved.
The most of stuffs are very kind. I didn't get sure about the Wi-Fi password to connect for the Internet.
The fact that the people took care of our lugguage the last day until we went to the airport Many thinks: 1- the noise of the disco attached to this hotel (till 6 in the morning); 2- the bugs we found in our room; 3- the fire drill a 5h30 or 6am and the fact that when we went down the guy just said that there was maybe someone smokking and nothing else (even no apologize)
Excellent location for much less money than most hotels in the area. May be a little old fashioned for some and the rooms are very small.