Singapore hotels in Southern Islands

Cons: Good spread of breakfast but taste can be improved

Pros: From the initial booking, through contacting W Insider for a special occasion and wonderful reception we got when we arrived, couldn't fault a single aspect! Room, facilities, staff, food and location all amazing. Only stayed for 1 night but was exactly what we needed 10/10

Pros: Privacy, cleanliness, staff were always polite n warm n took initiative

Cons: Hard to use bose system, playlist seems gone. Toiletries lesser than before, used to hv listerine

Cons: Sound proof is very bad

Pros: Nothing

Cons: crazy queue to get a table in the breakfast buffet !! When I order an omelet it took them 40 min to bring it and they brought it wrong and also forget my other omelet !! I don’t recommend it at all!!

Pros: the pool & bed

Cons: i wish they have more soft drinks in the bar

Pros: A well put together place that was cosy and demonstrated potential for future visits with Kids in tow. I think the only issue was that the rain was rather persistent during our stay and we could not enjoy the beach activities at all.

Cons: The bathroom shower head points towards the glass door of the cubicle and could not be adjusted by hand. I found it quit silly for the shower head to be letting water wet the toilet floor through the gaps in the shower cubicle door.

Pros: Friendly staff, very family oriented and great facilities for families and kids friendly. Very good location it is close the all the attractions on Sentosa Island and you have a free bus to take you all around the Island.

Cons: The hotel is very old rooms are small and outdated.

Pros: Quiet

Cons: Corridor too tight

Cons: Because the door to the shower cubicle opens inwards, the only way to get in and out is by pressing oneself up against the bathroom walls within the cubicle. This is completely avoidable with better design.

Pros: Wonderful service. Attentive staff. Very kid friendly. Clean and tidy surroundings. Good location with easy accessibility to the beach.

Cons: The deluxe pool view room is catered for 2 adults and 2 kids. It has an extra large double bed and a sofa bed but the room itself is too small to accommodate 4 people. There is barely enough space to move around. The bathroom is super tiny as well.

Pros: Location enables relaxing by the pool, have a good view of the South China Sea, and you still have easy access to the city. If you have small children there is a ton of kid activities. The service is excellent, with a wonderful breakfast buffet. We stayed here four years ago, and they have undergone a very good renovation. It was fun to just sit on the balcony of our room and take in the view.

Cons: The Sentosa activities could benefit from more all inclusive pass alternatives.

Pros: We have stayed in the Shangri-La in Fiji and that was reason enough to book again. It’s a beautiful, well appointed hotel and family friendly. Food options are excellent and lots of choice. The swimming pool is well thought out with a kids area and main pool and then through to the beach. There is a free shuttle bus that does the stops along Sentosa and a complimentary Shangri-la bus to Vivocity that will take you to the public transport options into Singapore itself. There are loads of attractions in area, including Fort Siloso, Siloso beach and Resort World which is 10 mins on the shuttle bus.

Cons: The hotel really value feedback which is fabulous, but feeding back a survey after every meal/service can be a bit tedious but you can decline as we had 3 kids, 2 under 3 and some times needed a quick exit.

Pros: Proximity to silosa beach where the annual zoukut music festival was great.

Cons: The room felt a bit old to me and a bit dark.

Pros: Everything things was amazing and the staff really helpful .

Pros: It Beats all hotel. Hands down!

Cons: Nothing

Pros: Free chips:) good! Espresso machine, fabulous! The bathroom, awesome! Comfort and quality.

Cons: The noise level is a little high, could hear people speaking loud and clear just outside the room. The location is a little far from town.

Pros: Very co operative and helpful staff. Nice and clean big room.

Pros: The view frm hotel was very scenic with nice yachts on seawater

Pros: The location was fantastic! Peaceful and easy to get to other places in Sentosa. The Marina view is wonderful , especially with Island Lights event on in Dec. We enjoyed the breakfast greatly. Simple porridge, noodles, western, delicious egg station. Good coffee and variety of fruits. Of course good service too.

Cons: Inconsiderate guests next door, noisy from evening till 11+pm. Security came to check them out, and peace resumed (after "extra" guests left). Maybe could have walking route to beach, would be great.

Pros: Marina view, small and cosy hotel, not crowded.

Cons: The flush pressure in the toilet was not strong. Coffee capsule is too little.

Pros: Great one night stay. Suitable for kids. Excellent staff. Room was great - nice marina view and a tv in the bathroom!

Cons: Breakfast included was only for two adults. Child as young as 6, had to pay for breakfast:(

Pros: Thank you for the upgrade as My parents have a very enjoyable & memorable experience in your Hotel

Cons: Nothing

Pros: I was given a FREE UPGRADE to Premier Suite by the Hotel!! The room was soooo spacious soo nice decorated & it just Superb! Its beyond my expectations! I felt like I'm a Milionaire HaHa! I was told Im one of the choosen one for the upgrade..I am the Lucky Soul indeed. Thank you soo much Hotel Michael!

Cons: Very poor WiFi reception in the room. No hangers. Receptionist was not friendly. She forced me to do a survey. Did not enjoy stay.

Pros: Strategically located & within walking distance to other attractions in Singapore

Pros: Super location on the steps of Universal Studio's and a short monorail trip to nice beach areas

Cons: Pool is just ok

Pros: Location

Cons: Non

Pros: Everything

Cons: Unfortunately nothing

Pros: Spacious and clean room.

Cons: The sharing of shampoo and bath shower from previous guest. They didn’t give a new one upon arrival. Instead u need to request for new shampoo and bath shower. It is good to have a smaller toiletries instead of a big bottle for hygiene purposes.

Pros: Air condition was good.

Cons: A little expensive for one night. Toilet smelled really bad.

Pros: Concierge was excellent, pool and bar staff were friendly and were eager to assist. Breakfast was adequate and a good variety. The bus shuttle was always on time .

Cons: I requested hotel to pick us up 3 days before arriving. No one responded until my husband called them while he was at the airport to arrange This. The fee confirmed over the phone and what was charged was chalk and cheese. That's not all.... on check it..we were told that breakfast was just for 2 instead of 4 even though the confirmation clearly stated that. It took 20min of going back and forth in full view of other guests .this could have been handled differently I was not impressed. The rooms were clean until you had to find a shoe under the bed...shocking. The gardens are not well maintained at all. This must improve.

Pros: Facilities around the building

Cons: The coffee machine n furnitures in the room are a bit run down. The cleanliness and hygiene standard could be improved better

Pros: Nice pool and bar areas

Cons: Staff at the pool restaurant was a bit too young and inexperienced

Pros: It far away from huzz and buzz of the city. Very much in touch with nature because of the presence of birds and surrounded with trees.

Cons: The Christmas Decor is a bit dull and gloomy. You really don’t feel the holiday spirit.

Pros: Concierge staff very helpful organising taxis. Food beverage staff n Mgr very accommodating. Bar staff were fantastic along with housekeeping staff.

Cons: Our room toilets were blocked.Advised front desk they sent staff to fix it but couldn't be fixed. Stayed 3 days and still wasn't fixed. Both interconnecting rooms had this issue.

Pros: It is extremely disappointing to see this kind of business practice employed by a major branded hotel. Given the casual attitude of the staff when the incident was reported, you do wonder if this dishonest monetization of guests is a common practice at the hotel. Unless you can afford to pay up twice, I would avoid this hotel.

Cons: This is a hotel to avoid, unless you have large pockets and can afford to be double-charged. I was charged twice here. I was charged for the whole amount of my stay, plus a $200 deposit when I checked in. I paid with my debit card and received confirmation from my bank that the charges had been made. When I went to check out, they presented me with a bill for the entire amount again - the room charges, the deposit, and the bill for the incidentals. I explained I had already been charged for the room and been charged a deposit. The hotel initially disputed this, before checking their records and seeing the receipt for the payment made upon check-in. The check-out staff member apologized and presented me with a new bill for the balance, which was the incidental charges. When I was I was in the taxi departing the hotel, I received an alert from my bank stating that my card had been debited *a second time* for the room charges and the original deposit! This is where things became disappointing. I phoned the hotel. The staff member I spoke to stated she was not authorized to make any refunds. This is despite the fact that the check-out staff member had 20 minutes earlier confirmed that the room had already been paid. That staff member had held the payment receipt in his hand. It would have been straight-forward to cross-check this, confirm the double-charging & offer an apology & a refund. But no. So I asked to speak to the manager. I passed her the authorization codes supplied by my bank for the two charges made on different dates for the same amount. You would think this was sufficient for the manager to know that a mistake had been made, to apologize and to offer a refund for the double-charged amount. But the hotel only acted when my husband intervened. He received a lengthy explanation about what we needed to do in order to try and "claim the money back". Basically, they refused to take responsibility for the double charging.

Pros: Bed and room ok, nice area around the hotel. Staff are polite. Nice pool area. It is good for chill holiday on Sentosa.

Cons: A bit secluded, complicated for going to the city, but also quite a walk from Sentosa attractions and beach for daily commute. We stayed in more luxurious Sofitels elsewhere.