Daily cleaning, installation of cabin HEPA filters on flights to Singapore
Singapore Airlines, Malaysia Airlines and Emirates have waived their change and cancellation fees on flights to Singapore Changi. Confirm policies on booking site.
The cheapest airline ticket to Singapore from Malaysia in the last 72 hours was RM 101 one-way, and RM 1,115 round-trip on the route from Penang to Singapore. The most popular route is from Kuala Lumpur to Singapore and the cheapest ticket found on this route in the last 72 hours was RM 287 round-trip.
In general from Malaysia, Jetstar Asia, Air India and AirAsia fly the most to Singapore.
Singapore Airport is 17 kilometres from the centre of Singapore. View on map.
Singapore is served by Singapore Changi Airport, also commonly referred to as Changi, Changi Airport, Singapore, Singapore Changi, or simply Singapore Airport. The airport code is SIN.
Prepaid SIM cards for roaming and data are available in the arrivals halls of all four terminals at the Changi Recommends counters.
The airport is located to the east of Singapore, about 20 min by car or taxi to the centre of Changi. The public bus or MRT (mass rapid transit) are the cheapest modes of transportation for travellers on a tight budget, however, the bus takes longer to get to the centre—about an hour and a half to Somerset station as opposed to 30 min to City Hall station by MRT. The public bus costs roughly S$ 2.50 (≈ RM 7.50) while the MRT costs S$ 2 (≈ RM 6) for a one-way trip. Consider purchasing an Ez-link card if you will be doing a lot of travelling by public transportation, as it will save you money when purchasing multiple trips. They can be found at any Passenger Service Center either in bus or MRT stations or at 7-Eleven convenience stores.
Most visitors from Malaysia will not be allowed to enter Singapore. Entry to Singapore is applicable to the following:
Visitors from Malaysia will need to quarantine for 21 days upon entering Singapore.
Visitors from Malaysia must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Singapore.
Health Declaration Form
Masks: Required in public spaces.
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Singapore.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Singapore is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Singapore with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Singapore up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Crew was great. Food was excellent."
Cons: "Boarding process. Everyone rushed in when the gate was opened. No sequential boarding."
Pros: "The crew most of all!"
Cons: "Transfer process from Terminal 1 to Terminal 2 in MNL."
Pros: "Great crew. Old plane. Late arrival. Great food."
Cons: "Business class seats are old."
Cons: "Better aircraft"
Pros: "On time"
Cons: "The ride..."
Pros: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Cons: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
Pros: "Superb service!"
Cons: "Install IFE, organize the boarding process. Blankets on given on request"
Pros: "Very nice crew!!!"
Cons: "Everything is perfect for me."
Pros: "Despite a shortage of Flight Attendants on the Flight the ones that were working did an AWESOME Job serving the Passengers ."
Cons: "For the sake of the Flight Attendants more Of them to help."
Pros: "Short leg room"
Cons: "Better snack and more leg room"
Pros: "i like d plane used. its 330 wd new biz class lie flat seats."
Pros: "Check in counter ground staff was very helpful"
Cons: "Boarding gates have too many flights assigned to it making waiting area very crowded. Toilets are too far. Flight attendants could be more helpful to passengers with infants and small children."
Cons: "Smooth flight and friendly crews."
Pros: "The ataff assigned me an exit row qwitj extra legroom"
Pros: "The flight was underbooked so I had a row to myself. That always makes a happy flight."
Pros: "All good. New plane, pleasant staff, on timr"
Pros: "I was in a window seat for this flight with no one in between me and the man in the aisle. It was nice to have some space to spread out in."
Cons: "I am about 6 feet tall and the leg room was terrible. I was thankful that the person in front of me did not recline, other side their head would have been in my face."
Cons: "waiting 2 hours for the plane to park"
Cons: "Unnecessary security checks after checks, wasnt allowed to leave the airport like prisoners even with 5hr lay over."
Pros: "The service on the flight was superb."
Pros: "Very good and confortable flight."
Cons: "Nothing to refer."
Pros: "Service and food"
Pros: "Very little leg room and stinky toilet"
Pros: "Air hostesses very helpful and polite"
Cons: "No entertainment"
Pros: "Everything was on time and quick all"
Cons: "All went well"
Pros: "Both the flights were high quality and easy."
Cons: "The 13 hour layover in Manila was terrible. Philippine airlines has one room with very few good places to sleep. That night of sleep was really uncomfortable and staying in one room for so long drove us crazy."
Pros: "This time the seats were more comfortable"
Pros: "I was updated ahead of time about the status of my flight."
Pros: "Service was even better on the second leg of the trip and the leg room and seat were very comfortable."
Cons: "More new release movies would have been good."
Cons: "Food was just okay. Nothing to rave about. Could be improved."
Pros: "Absolutely Nothing."
Cons: "They choose to serve beef curry on a flight from a Indian minority country. Surprise, 20 of us were stuck with it because that is all that was left... All that is left is beef, is that ok? Like we have a choice. Late as always too."
Pros: "organized departure / arrival aircraft cleanliness pleasant staff great food & entertainment / free alcohol great leg room"
Cons: "Put us on separate seat...we should seating close"
Pros: "everything was perfect"
Cons: "Mechanical difficulties. 9 pm delayed then new flight next day around 10/11am"
Cons: "flight canceled"
Pros: "Ok movie selection - gave you iPads, which were somewhat glitchy, but eventually seemed to work. Crew was very accommodating."
Cons: "This airline has been terrible to deal with. Before departing, they cancelled one leg of our trip, then waited a full month to rebook (only after weekly, sometimes more often, calls from us). We actually weren't sure if the flight was actually rebooked until we arrived at the airport and were able to check in. The food on all the flights was terrible. Dealing with customer service on the ground at the Manila airport was also terrible - they just kept saying they had to ask someone else who had to ask someone else, then changed the subject and did the same thing with an unrelated question until we got so fed up we left. It took 40 minutes for a bus to come to transfer us from terminal 1 to 2."
Cons: "My son didn't receive any goodies at all on our way to Cebu but coming back to LA, he received Madagascar coloring book with crayons, headset, and a stuff toy. Over all it was excellent."
Cons: "Check in at Kuala was a chaos. The agents were at a lost not knowing how to handle the family in front of me. It took them more than 30 minutes to handle just one family. I think there must be something wrong with the booking system. It took me 45 minutes to complete my check in."
Pros: "The overall price of the airline tickets."
Cons: "We flew Philippine Airlines 4x in 9 days; 3 of the flights were delayed by two or more hours. Ridiculous!"
Cons: "delayed, unsatisfying service"
Pros: "the crew and food were both good."
Cons: "too much much delay , the were delay at every stop over"
Pros: "Food, gift pack, in-flight wi-fi based entertainment."
Cons: "Seating a little bit cramped in coach."
Pros: "Everything no complaints."
Cons: "Overall we had a good experience however we were not informed about change of departure time....so double check a day prior to your flight...."
Pros: "Good price"
Cons: "There was too much delay in the going flight"
Pros: "Their website would not let us manage our booking, ie. change seats or pay for additional luggage. Thus incurring larger fees at airport. Customer Service at airport was worthless and condescending at best!"
Pros: "The crew was very friendly and attentive."
Cons: "Can’t think of anything"
Cons: "Better range of entertainment as the options were a bit dated and mediocre"
Pros: "First time on Malaysian. At least we didn’t disappear. All was okay except for the meal on the flight to Saigon. I’m not one to complain about airline food but the “meal” served was execrable, possibly the worst in 65 years of flying. And no alcohol on an international flight was niggardly in my estimation.. The flight from Penang to KL they had the cheek to serve a tiny cup of fake orange juice. I will avoid Malaysian in the future."
Cons: "Please see what above."
Cons: "very delayed flight in addition slow flying what should have taken 52 minutes ended 1 hour 20 min to add to that poor cabin crew management of Business Class disembarking excruciating slowly added another delay of 20 minutes!"
Cons: "Better treatment of luggage. Better business class service. Food was poor."
Pros: "The crew was excellent, however I had a very serious problem upon checking in as I DISCOVERED AM NOT ALLOWED A SINGLE KG OF LUGGAGE.THE AIRLINE ASKED ME TO INFORM THE AGENT WHO DID NOT MAKE IT CLEAR WHEN I WAS BUYING THE TICKET.THAT HAS COST ME A LOT OF ANXIETY AND BIG$$"
Cons: "TICKETS ON SALE THAT HAS NOT LUGGAGE MUST BE CLEARLY STATED THAT NO LUGGAGE ALLOWED"
Pros: "The flight was on time."
Cons: "Bathrooms could be cleaner."
Pros: "The crew was extremely hospitable, and the food was excellent."
Cons: "It was delayed by 15mins due to heavy rain but it was OK as everything else was on point"
Pros: "Everything was really good"
Cons: "But the flight left and arrived 30 minn late!"
Pros: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"
Pros: "The flight was pleasant, the staff were delightful, and the plane (a new 737-800) was very comfortably configured."
Cons: "Check-in took an intolerably long time (45 minutes)."
Pros: "Friendly check in staff, thingking with the customer for aeat options."
Cons: "A very long queue, while only 2 counters were open."
Pros: "The seat I got was certainly comfortable enough."
Cons: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
Cons: "Crews were only thinking of completing their tasks. I had been standing for 10 minutes in order to have the crews gave way. They were cleaning post lunch. I was told to wait till they were done."
Cons: "Flight delayed!!"
Pros: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Cons: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"
Cons: "Incorrect information of boarding gate reflected on the boarding pass for the third time already. And to make it worse, this was the most difficult problem that me and my friends encountered throughout all the flights that we took. We nearly miss this flight as we actually went to the boarding gate that was reflected incorrectly on our boarding pass as stated earlier. There was also an unannounced delay. Flight estimated departure is at 1720HRS, but the flight only took off 1750HRS."
Pros: "Attendants were kind."
Cons: "Frequent delays to flight timings, and it was hard to find where the flight gate was as I couldn't find one on the screen. It was a little bit crowded. No food was given (probably because it's only 50mins flight but I wished there were snacks or drinks given for us)"
Pros: "There were choices of foods. I really liked the fact that they considered Korean natives as they gave kimchi together with their dishes. Attendants were polite and kind. 30kg allowance is a great merit too."
Cons: "Frequent delays in flights and changes in timings. There were many passengers and it's quite hard to carry my carrier through the alley. The foods may be in variety but did not taste very nice."
Pros: "Can’t find anything good."
Cons: "The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing.."
Pros: "Easy and efficient boarding"
Cons: "Too hot onboard"
Cons: "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
Pros: "Short flight."
Cons: "One of our luggage was delayed during transit."
Cons: "The boarding process from at Langkawi airport could have been better if more staff are to deploy to do the processing.As the que is not in one line, it could create misunderstanding among other passengers."
Pros: "Second flight was quite empty and the plane was in much better shape"
Pros: "Liked the USB port for recharging electronic devices"
Cons: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Cons: "Losing my luggage"
Cons: "I wasn't aware I was in Malaysian airline, I thought it was silk just as it was when I arrived... could of been a little clearer but other then that everything was great"
Pros: "Malaysian airlines airport crew at least tried to get us back to Singapore."
Cons: "Malaysian airlines did not offer us any incentives or better seats after removing us from our flight. We were seated separately and all in the middle row."
Pros: "Smooth flight with usual good in flight service. No issues during flight. check in very smooth and baggage collection very quick"
Pros: "Seats and entertainment"
Cons: "Bad landing,"
Pros: "Nothing remarkable"
Cons: "Nothing unremarkable"
Pros: "Food, entertainment, staff and confort all up to the usual MAS standard"
Cons: "Plane was 45min late departing and I was meeting my partner connecting in KL. There was supposed to be a 2 hour layover - instead we almost missed my flight. Fortunately, he was able to hold the plane and I made it. My baggage didn't though - and was only delivered to the hotel at midnight after a convoluted process claiming it at Tan Son Nhat Airport. Not really good enough given we paid extra in order to be able to travel together. Pick up your game MAS - 2 planes out of the sky and you won't regain customers like this!"
Pros: "Cabin crew are attentive and helpful."
Cons: "The luggage was found opened, a belonging was tied outside of the luggage. When I tidy up the luggage, I found that my toiletry pouch went missing. MH609 was delayed from 2305 till 0030, all passengers board the flight and we were told to alight again due to technical faulty. Switch to another flight and delayed till 0230. By the time we arrived in Singapore, it is almost 0340. Collected the luggages, clear custom and arrived home is almost 0500. There was absolutely no refreshment provided in between, and have to switch between gates which are far apart."
Pros: "It was a very good flight ."
Pros: "Clean plane. Nice staff"
Pros: "Flight was on time, good value airline"
Cons: "Kayak did not book through airline, would prefer to use known site before paying $$$"
Pros: "Prompt and great service."
Cons: "Two hour in late and still waiting for boarding. Awful experience..."
Cons: "Crew Service is horrible. They get angry very easily."
Cons: "Seats feel super cramped"
Pros: "Cabin crew friendly and helpful."
Cons: "Red snapper was over cooked and rubbery. MH used to have great food. What happened??? IFE system was poor although flight was only over an hour in length - not a major issue."
Pros: "Crew was good in flight."
Cons: "The flight was excessively delayed. What was supposed to be a flight leaving at 2:25 AM left only at 4:15 AM or so. This is AFTER my original flight which I had booked for 1 AM was changed to 2:25 AM."
Pros: "The ice cream is a pleasant surprise."
Cons: "prepacked juice. Could be more option."
Pros: "Flight was smooth. Cabin crew was courteous. Seat was comfortable."
Cons: "More thought should be given to the snack offering as it was heavily sugar laden. Flight was delayed by almost an hour to accommodate 1 family."
Pros: "Short trip 50 mins"
Cons: "Second flight in a row for a one hour flight and we are delayed one hour. Better just go with a low cost airline then"
Pros: "Fare was ok."
Cons: "Ground agent was surly and inefficient. Paying excess bag charge took 15 minutes. Not offered an upgrade. Boarding was ok, in flight ok, as flight was short"
Pros: "Nothing in particular."
Cons: "Nothing in particular."
Cons: "Need to cleanup the cabin."
Cons: "GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING"
Cons: "3 hours flight delay"
Cons: "no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website"
Cons: "Baggage problems in transit"
Cons: "Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake! 20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10. not to mention that flight was delayed by a good 1 hour!"
Cons: "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"
Cons: "The flight can’t even provide a plastic bag for me to pack my pre order meal."
Pros: "The price is very affordable and flight was very good in take off and landing."
Cons: "Seats was very tight and uncomfortable!!!"
Pros: "Flight was v smooth"
Cons: "Lazy crew"
Pros: "Everything is good"
Cons: "Flight attendant quite slow for delivering food and not many selection food available as usual"
Pros: "On time both times. Ground staff especially very friendly."
Cons: "Nothing we didn’t really not like"
Pros: "Everything was smooth"
Cons: "Unable to use airasia app for e-boarding"
Pros: "This is now our airline of choice between KL and Singapore and the next time we fly to Australia we will try flying with Air Asia. It was a very short flight so entertainment was not provided, and we were perfectly happy with that. Very reasonable fare. All staff were charming and very helpful. Highly recommend."
Cons: "Flight delay for almost 4 hour"
Cons: "All ok"
Pros: "Overall in flight experience quite good."
Cons: "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
Pros: "He flight boarded on tkme"
Cons: "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
Pros: "Short inexpensive fligh"
Cons: "Seat rows were very close & limited room."
Cons: "Seating is very uncomfortable."
Pros: "Nice place fun"
Cons: "Well it's alright"
Cons: "Crew was not helpful"
Pros: "Efficient service & great crew"
Cons: "Delay for 1 hour"
Pros: "Staff was very attentive and well trained! Arrived without any delays. Everything was great!"
Cons: "I was facing lot issues with my baggage as they dropped my baggage at malashiya instead of dropping at my final destination"
Pros: "Check in staff was trying to ensure me that hoping the cabin crew can help me changed seats"
Cons: "Flight was delayed by 2 hours. What's worst my 5 years old daughter have to be seperated from me. And instead of them asking the passengers to swap they'd expect me to solve their stuffed up. Not very impressed at all"
Cons: "More than 3h late, no information, gate close (we had to wait in the corridor), nothing to drink during the flight. And I had to pay 80RM just to travel with my umbrella,"
Pros: "Quick easy and simple. Staff were very friendly."
Pros: "The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area..."
Cons: "Too hot - needed cooler air"
Cons: "No a ala carte food available due to insufficient staff, no towel for shower and i need to use my own towel and carry the wet towel on the way back to Singapore, no hot water for shower, staff sitting down there to chit chat and a cleaner was preparing my lousy latte. Worst Plaza Premium Lounge experience!"
Pros: "Getting off"
Cons: "No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good."
Pros: "The price"
Cons: "You don't even get water"
Pros: "Like food and nice crew"
Cons: "Always worry delay"
Pros: "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"
Pros: "Had to book with Airasia since its fares were lower compared to the others."
Cons: "Delays delays delays"
Pros: "Flight is not so full"
Cons: "So far so good"
Pros: "Cabin Crew was great First time using the inflight entertainment Rokki. Great job Airasia."
Cons: "Ground check in crew at Kota Kinabalu International Airport (Azureen) was damn rude. I'm appalled with her customer service level. Rude and not helping at all. Worst Airport staff I've met so far."
Pros: "On time Arrived early"
Cons: "All ok"
Pros: "On time"
Cons: "All thing baaaaad"
Pros: "Fast & on schedule"
Cons: "No drinking water!"
Cons: "Not great seats for comfort"
Pros: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Cons: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
Cons: "Leg room"
Pros: "Enjoyed buying extended leg room"
Cons: "Water should be a standard on a 4 hour flight"
Pros: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Cons: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Pros: "Crew were good."
Cons: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."
Pros: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Pros: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Cons: "Allow us to upgrade class"
Pros: "Crew were kindly"
Cons: "Seats can be more comfortable"
Pros: "Can't complain"
Cons: "Cheaper? :) !"
Cons: "Music or movie will be good."
Cons: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
Cons: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
Pros: "Good price. Was on time, seats were comfortable, helpful staff"
Cons: "No use of headphones 30 minutes before take off and arrival"
Pros: "Everything worked"
Pros: "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
Cons: "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
Pros: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Cons: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Cons: "Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them"
Pros: "Ok time"
Cons: "No free drink"
Pros: "On time."
Cons: "Journey / organisation"
Pros: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Cons: "Boarding process Delayed flight"
Pros: "comfortable seat"
Cons: "No TV on plane"
Pros: "very nice while Landed and take off."
Cons: "We did not order any foods. No suggestion."
Pros: "Affordable biz class"
Cons: "Really poor food and flight was delayed 2 hours both ways"
Pros: "Punctuality was good. No complaints generally."
Cons: "Temp in cabin too high."
Pros: "previous flight arrived a bit late but captain did his best to make up the time"
Pros: "Nothing to like"
Cons: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Pros: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
Pros: "Good value. Some leg room in Biz."
Cons: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Pros: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Cons: "Delay in delivering baggage"
Cons: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Cons: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Pros: "They were very professional, polite and helpful"
Pros: "QUIET ZONE"
Cons: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Cons: "Delay one hour"
Pros: "Early alert that flight was going to be 5 hours late."
Cons: "No online check- in. Very slow check in at airport. Vouchers provided for food at airport - only problem was we couldn’t find a place that would take them. Boarding was painfully late and slow. As we arrived in the early hours of the morning the cost of taxis were double the normal price. Still no compensation as promised by the airline when they initially advised us of the late flight. Could do a lot better."
Pros: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Cons: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."
Pros: "Easy and cheap"
Pros: "On time"
Pros: "It was all great. Paid extra for the quiet area. Worth it"
Pros: "Nothing other than punctuality."
Cons: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."
Cons: "Boarding was quite messy as flight was delayed but many passengers were not informed. Only one service officer was being bombarded with questions from passengers when it would save so much trouble just making a proper announcement in the first place. Boarding queue also merged with another flight departing at a similar time, causing a massive bottleneck. Whilst on board, pre-ordered food was not served with cutlery and it took another 15 mins to get the attn of the stewardess to get the cutlery served. Would have been faster to just get it myself."
Pros: "It's a no frills airline! Plane on time, clean, arrived on time. What more do you want?"
Cons: "An hour and half delayed without prior notice. So i had to wait at the gate."
Pros: "The spicey Korean noodles that can be purchased on board."
Cons: "No leg room, but again I can't really complain on a 2.5 hour flight."
Pros: "Great. Not only on time but landed ahead of schedule"
Pros: "I like nothing about your customer care service"
Cons: "Provide efficient customer based service to ensure customers can contact you when they need to make changes to their reservation."
Pros: "Very fast and efficient from start to finish."
Pros: "Nice flight"
Cons: "No entertainment but overall good experience."
Cons: "Boarding was delayed and the flight overall was delayed. Before we boarded, everyone's bags were unnecessarily searched (why is that necessary when we went through security already?)."
Pros: "The hospitality of the crew ."
Cons: "More entertainment ."
Pros: "Good checkin"
Pros: "Crew was polite and helpful. Trip was very short so for entertainment and food there was no need of it."
Cons: "The staff are very rude and not helpful at all. They cancelled my flight just because i did not book the ticket out of the philippines."
Cons: "Staff was rude, they charge for any little thing, booking was easy but that was about it. Couldn’t check in online, and I wasn’t even checking luggage."
Pros: "On time. Bought extra luggage so no issues. Noticed Singapore end was a lot more efficient at Departure n had a real person at counter. KL end had no one and was self check in. There was a young lady to assist the self service kiosk but only if you knew the process. Some people lined up for the baggage drop off without getting boarding pass n luggage tags as they were new to travelling n just joined the queue."
Cons: "Plane made loud cranking sounds on landing almost as if wing flaps were rusted!"
Pros: "Everything went ok during the flight"
Pros: "It’s a no-frills, budget airline. As such airlines go, this one is better than most. You won’t get any legroom and you’ll be nickel and dimes at every turn, but if you go into the experience with that understanding, you’ll have a reasonably comfortable, on-time flight without paying a lot of money."
Cons: "There was nothing I didn’t like that I felt would have been better on a different budget airline. If you don’t like non-existent legroom and the lack of free frills, you shouldn’t be flying this airline."
Pros: "Turbulence caused my wife unable to use toilet."
Cons: "Airport congestion & turbulence are unfortunately happened to this flight. Besides them, everything was okay."
Cons: "We were late due to an electrical problem."
Pros: "Everything. Perfect and easy"
Pros: "Our check in agent was efficient, fast and friendly - that's the best thing about this flight. There was no entertainment provided on our short flight, nor did we buy a meal, so those answers are meant to be a "not applicable "."
Pros: "organized, all was on schedule"
Cons: "nothing that i can think of"
Cons: "the Terinlnal information boards where incorrect, and the flight was missed. There was zero support from Jetstar and I missed 2 connecting flights due to this. Jetstar had no one to assist or support."
Pros: "Staff friendly and helpful."
Pros: "Nothing notable"
Cons: "Nothing specific."
Pros: "1. I was lucky enough to get the row to myself. 2. Timely departure out of MNL which is rare"
Cons: "1. Long line and wait at the check-in counter. 2. Inconsistent enforcement of carry-on weight restriction. I noticed many other passengers with heavy carry-ons boarding. 3. Extremely cramped seat. 4. The seat had strange stains."
Pros: "Check in and staff on ground and in the air"
Cons: "No food"
Pros: "Crew were very nice"
Cons: "The coffee was bad"
Pros: "Thank you for understanding our panic when we had been dropped off at the wrong terminal."
Cons: "Small, no water or small snack."
Cons: "Everything costs money, from the carry-on to luggage to drink and meal. The crew was cold and distant, not really helpful at all."
Pros: "It was all good."
Cons: "They robbed us on the checked luggage fees. They were more than the flight itself. Was told it was cheaper to pay online, but when I attempted to do so, it informed me that it was not available on this booking."
Pros: "Boarding was speedy and efficient"
Cons: "Food for sale was overpriced and rubbish. No immigration cards for entry into Singapore dsitributed during flight."
Cons: "When we bought the tickets. It does not include the bags"
Pros: "Good and easy check in. Safe flight."
Cons: "No drinks or food. I do not plan on using them again. When checking in on line, it wasn't clear that baggage was extra until I saw the boarding pass."
Pros: "Clean, comfortable travel"
Cons: "No entertainment and seats were bit small for a 6 ft person"
Pros: "Affordable ticket price, comfortable seating space"
Pros: "Exit row sear"
Pros: "Yikes it's a LCC above all LCCs."
Cons: "wanted to charge 900% more than the ticket cost for overweight baggage, ridiculous"
Pros: "efficient and comfortable seat. Pleasant flight attendant."
Cons: "kids screaming, noisy passengers."
Pros: "Jet Star Asia is the Asian version of Southwest . Efficient , on time and all we needed !"
Cons: "Flight was delayed almost 24 hours and passengers kept in terminal for over 7 hours. Ground crew claimed decisions were made by the Jetstar Singapore office and there was nothing they could do. One crew member responded to a request for information with a dismissive "Later! I have more important things to do now!". This is indeed a low cost airline, so beware, you get what you pay for."
Pros: "Good flight:)"
Cons: "Leaving Bali was the only negative"
Pros: "Very friendly flights attendants and efficient check in."
Cons: "No coffee without paying"
Pros: "They did provide a 100k IDR food voucher for the delay. Cabin is clean. Always seems to be room for carry on."
Cons: "All aboard boarding and no legroom."
Cons: "My baggage was tagged to another's passenger name and sent to another country on another flight. The bagged couldn't be located at all until it was found to be unclaimed in Phuket, when I only traveled to Singapore. I understand this is a mistake from the check in personal, anyhow, it is a mistake that can't be taken lightly because my baggage and all my belonging could have been lost or stolen."
Cons: "Seat where I sat on could not be reclined. was very uncomfortable."
Pros: "Great price, easy-to-use website, quick on boarding and off boarding."
Cons: "I followed the hand carry rules but, when I got onboard, there was no overhead space! Instead, I see my fellow passengers carrying up to three hand carry items. Jetstar, please enforce your rules!"
Pros: "Fine....for the price....$4 soda....checked bag extra....ok"
Pros: "not all flight seat pitch is claustrophobically tight."
Cons: "some flight seat pitch are claustrophobically tight. customers notice."
Pros: "Was forced to purchase another ticket on another airline because Jetstar and Kayak could not give me a valid ticket number prior to departure. I will never use either company again."
Cons: "See above"
Airlines flying to Singapore have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Singapore
Masks required on board, masks provided on flights to Singapore
Social distancing seating
Middle seats unavailable to book on flights to Singapore
Testing for antibodies, testing for symptoms for flights to Singapore
Waiving of change fees. Search flexible flights to Singapore