On the way there the food was not a good Standerd and fly Dubai is very cramped and again the food was not a good Standerd but on the way back food was excellent and staff were very helpful specially a lady which I took time to take her name Maria and another staff which was South African very very polite and helpful i am very sorry that I got her name
Very bad service and food variety will never come back again
My baby was with me it was really good experience with emirates
Fantastic as ever. Great staff super catering and excellent service.
Flight and entertainment great. Food needs to be improved, only one choice on the menu. Staff worked well throughout.
Crew were excellent and the bar service and chat fantastic. Cheese board delicious. Amenity kit good, very disappointing not getting pyjamas on this leg of the flight and needed to reuse from earlier flight.
Everything was superb, only bad point was that the fast track on London Heathrow arrivals was not handed out to me and I had to go back to the gate to collect it.
Superb experience. I hope they bring back the fast track option at Heathrow immigration.
I liked theAVML food. Taste was alright and quantity was enough. Sometimes during the flight I felt that the smell from toilet was coming to the cabin
You can improve in many ways First the crew in general is good, but needs to work with passion to their works not like robots Second, collecting the ear headphones long time before landing is strange The crew should deal with the passengers with respect and descent way not like giving orders
Over all good experience. Cabin crew should have been more attentive and the food quality should improve.
The first segment from Atlanta to Abu Dhabi was fantastic, but we got downgraded to a different aircraft from Abu Dhabi to Delhi. We were supposed to be on a flatbed business class when we booked it but just about one week before travel, we were changed to A321 Neo, which just has old-fashioned business class seats that recline but don’t go flat. No TV either. While I fully understand that sometimes these changes have to be made for operational reasons, but I asked for some credit or compensation for that and I did not get any anywhere with that
Maybe some more information as to why the flight got delayed I understand may be tell your customers that missiles were fired at a specific airport wouldn't be reassuring to the customers and would cause mayhem but something like recent events have cause a delay on your flight or smth
They lost the baggage and said it was deleted from the system. I had baggage tag so was able to file the complaint but there was no PIR number and update so far
Good service. But on flight to Kochi no entertainment except in app. And no working outlets to charge phone.
It was mediocre. Honestly, the flight was late but that didn’t bother me as I had plenty of time. The only thing that bothered me is that the crew never asked to make the beds for us in business class. Maybe the crew was exhausted and that just didn’t occur to them.
1st time with. Etihad Airways and it was amazing from check in to crew. Great flight.
My wife and I were upgraded to Business Class on our Dublin-Abu-Dhabi flight on the 22nd of January. Being served by "Mariyan" (not too sure about her name, she's from Tunisia) was the real highlight of our flight, she deserves to be working with etihad. We are looking forward to the next upgrade as we are flying back to Dublin on February 01, 2024. If I am not mistaken we have just reached GOLD status as Etihad Guests.
Very unfriendly team. It was very difficult to get a cup of coffee. Legroom was extremely small. Old, dilapidated plane.
Short travel duration. However, I had placed meal preference while booking my air ticket but was given vegetarian meal on board. Food was okay. Not so great. Didn't like Spanish eggplant, cold chickpeas salad. No hot soup was available. Everything cold cold only.
The crews were very professional and courteous. Pleasant flight and thank you!
Overall experience is good but if the food menu can change to authentic Malaysia food will be good. I.e. Nasi Lemak, Char Kueh Tiew and etc
Surprised that the safety briefing was only conducted in Malay language and no English despite there are foreigners on board. MH should take safety more seriously.
Flights were delayed, Food was good but only 1 meal instead of 2.
We are row 11, when the crew came to us, only one meal choice was available.
Comfortable seats in economy, managed a few hours sleep in an o night flight but the food was terrible. Surprising as Malaysia airlines has been good in the past. Service was mediocre this time too.
Vast improvement needed in customer service. I couldn’t get the drink of my choice during both meals (i.e. sparking water and Diet Coke). I had used plastic cups falling onto me from the tray. No eye contact when they thank you on the way out signalling an insincere thank you.
The flight isn’t great, as the plane has faulty with light and noise. It blinks and make noise for 8hrs non stop! Causing health and sensory issues! Causing Hazard matter to all 3 babies that on bassinet seats. This matters affected 12 passengers and the most horrible flight I ever experience. Have been flying with MAS for more 30yrs and this is the worst! Very disappointed
Cabin crew as always are leaps and bounds the crowning glory of MH. Friendliness and natural warmth are such incredible traits. Food was very good on this flight also; and flexibility in meal time to accomodate rest was a plus point. Early arrival and landing as the first morning inbound at T4 LHR meant I was off the plane and in the queue for an Uber in less than 15 minutes!
I asked for more food as i was too hungry or I probably missed MAS onboard food. Both flight-attendants fulfilled my request by giving me both menus - the Nasi Lemak & the chicken noodles. Both tasted very nice. Thanks Mas. I think asked for skyjuice 5x & tomato juice twice
My flight out of London was canceled on September 9. We could not get a flight to Italy until 2 days later. That means we would miss my son's wedding. So we had to take a train from Heathrow to central London (14 £ = $18.99). We then had to take the train from London to Paris (612£=$830.24). We had to take a taxi from the Paris train station to the Hotel Sixteen in Paris (€67.5=$78.67). Our hotel in Paris is (€340 = $396.26). Our flight from Paris to Italy was (€442.25=$515). The bills are attached. Sent from Yahoo Mail for iPhoneInline image Inline image Inline image Inline image Inline image Inline image
Boarding was offal, crew and jet old and most things were not working, food was terrible.
Staff was very attentive, from the counter staff to flight attendants. Food was not great.
Delayed departure, even more delayed arrival, 40+ min waiting on runway before going to gate - horrible Also didn’t get a single bottle of water all flight
Boarding going from seated area to standing outside and then boarding the stairway seemed unnecessary. Drop the standing outside part.
Check in at bcn was a nightmare. In-seat screen did not work, asked for help twice but was not able to use overhead light, watch the safety briefing, watch entertainment or monitor map
Over sold! Never again. Got bumped even though I checked in and arrived on time with all my documents in order. Wasn’t even offer food/drink voucher for the next flight that was 6 hours later.
The flight was canceled. It was very troubling because the rescheduled to Air France was two days later. I incurred two days extra of hotel, was not able to get a boarding pass until I reach the boarding desk at the airline. I don’t know what happened British Airways, but I was very disappointed.
There was a delay on departure. Seat configuration is horrible. BA should not fly this confirmation any longer until the new seat conjugation is installed. Your competition is beating you. Food was poor to average. Not many choices. Arrival was delayed at the gate due to another plane being at the gate. You would think after the delay at the departure, BA and ground control would figure out how to ensure you passengers wouldn’t be late and running to their next connection. Overall, BA continues to be very low on satisfaction. If I had an other choice, I would choose another airline.
The flight was cancelled and I was re-routed via an inconvenient routing proposed.
All fine - you get what you pay for ! and it is a bargain
AirAsia kept us waiting for hours due to a technical issue with the plane, then eventually cancelled the flight. Unfortunately there is no-one to call or speak with at AirAsia, no customer service department at all, so I flew with another airline instead. Now I am going through the fun process of trying to get a refund from AirAsia. I strongly recommend that no-one flies with them, it's just not worth it.
The best part was Tony Fernandes actually reinstated the Buttercake menu. It has gone missing after Covid & i made a complaint in one of my Tweets back in October 2022. Both flight D170 & D171 landed very smoothly- kudos to both pilots!
The worst experience in any flight I have ever had, delayed for more than 10 hours, lost my other flight so I lost one day during my trip. Didn’t gave me facilities with my luggage either. Never again
I was next to a quite large person. Soni essentially had 2/3 of my seat for myself and couldn't sit properly. Even though there were some other seat available, the staff refuse that I occupy another seat.
Pros: The staff was very friendly. Cons: Long delay. The food is terrible.
I’m a frequent Traveler on all types of airlines, including budget. This was the worst flight experience I’ve ever had. Something was wrong with AirAsia’s systems and we were the whole flight was rescheduled to the following day, the third flight it happened to. Apart from an email which gave the new date the web and app said the original flight date which meant that there were hundreds of people queueing at the airport to try and find out what was going on. People waited six hours to talk to customer service who gave advice that didn’t match the web or app. Nightmare. just advertising for spending the extra hundred dollars I’ve ever seen.
