Daily cleaning, installation of cabin HEPA filters on flights to Hong Kong
Cathay Pacific, Oman Air and SriLankan Airlines have waived their change and cancellation fees on flights to Hong Kong Intl. Confirm policies on booking site.
The cheapest airline ticket to Hong Kong from Malaysia in the last 72 hours was RM 1,024 one-way, and RM 1,261 round-trip on the route from Kuala Lumpur to Hong Kong. The most popular route is from Kuala Lumpur to Hong Kong and the cheapest ticket found on this route in the last 72 hours was RM 1,261 round-trip.
In general from Malaysia, Cathay Pacific, Malaysia Airlines and SriLankan Airlines fly the most to Hong Kong.
Hong Kong Airport is 26 kilometres from the centre of Hong Kong. View on map.
Hong Kong is served by Hong Kong Intl Airport, also commonly referred to as Hong Kong, Hong Kong Intl, or simply Hong Kong Airport. The airport code is HKG.
Note that a special permit is required to transport your dog or cat into Hong Kong. You will also need to provide proof of vaccinations and pay a permit fee. If approved, animals will need to spend at least four months in quarantine after they arrive.
Hong Kong Airport houses several lounges that can be accessed by pay-per-use, single visit passes, making it convenient for travellers to take advantage of amenities, such as food, drink, private resting areas, and hot showers. The Plaza Premium Lounge has three locations within the airport: one in the West Hall of Terminal 1, one in the East Hall of Terminal 1, and one in the Arrivals Hall of Terminal 2.
Most visitors from Malaysia will not be allowed to enter Hong Kong. Travelers who have stayed in The Philippines, Brazil, India, Indonesia, Nepal, Pakistan, South Africa, and United Kingdom for more than 2 hours in the 21 days before travel are not allowed to enter Hong Kong unless Designated flights arranged by the Hong Kong government.
Most international travelers are not allowed to enter Hong Kong. Travelers holding a visa with a validity of fewer than 14 days will be denied entry. Restrictions do not apply to Hong Kong residents and Chinese citizens.
Read more about travel restrictions for Hong Kong
Visitors from Malaysia will need to quarantine for 21 days upon entering Hong Kong.
Visitors from Malaysia must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Hong Kong.
Health & Quarantine Information Declaration
Masks: Required in public spaces and public transportation.
Restaurants: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Hong Kong.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Hong Kong is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Hong Kong with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Hong Kong up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Crew and efficiency of them"
Cons: "Their policy regarding check in luggages and carryon luggage wright limit policy"
Pros: "Plane was new and comfy."
Cons: "Prefer hot food."
Cons: "Baggage claim took forever. I waited 45 mins for mine to show up."
Pros: "Efficient boarding and crew."
Cons: "Food not the best."
Pros: "On time"
Cons: "All was ok"
Cons: "45 min delayed departure due to no pilot then delayed arrival due to no ground we How mismanaged and incompetent can 1 .org be! I guess the AC motto is true...we aren’t happy unless you’re unhappy"
Pros: "Taiwanese food Boarding orderly"
Pros: "I was thankful to have an empty seat next to me so J had more space. The crew was very friendly and service was prompt."
Cons: "The low fat dinner was pretty bland. Also, the seats did not really recline"
Pros: "As I said on the last flight enjoyed the flight and the crew as amazing"
Cons: "Just like on the last flight maybe have more inflight entertainment more movie and tv selection"
Cons: "Eva’s Air is cheap with drinks, whether water or wine. About a Dixie cup of each for a meal."
Pros: "Very comfortable flight, crew were very professional, food was delicious!"
Cons: "Wish I had known the headphone jack needed and adapter from mono to stereo to use own headphones, but the headphones provided were adequate."
Pros: "good as expected"
Cons: "everything good"
Pros: "We sat in the emergency row and had endless legroom. The blankets and pillows were good quality. Food was great! Crew was very attentive. Bathrooms were amazingly clean."
Cons: "We didn’t know how to access the entertainment."
Pros: "Short connection wait time from my New York to Taipei leg."
Cons: "No hot food served."
Pros: "We liked the spaciousness and overhead bins."
Cons: "The seat was not comfortable. On the flight out, we were in an Airbus and its seat was so much better."
Pros: "My roundtrip flight from Chicago to Bangkok was excellent for many reasons. First, my flight from Cleveland was delayed, and the EVA crew was quick to communicate with me and be sure to get me to the gate so I didn't miss the flight. The staff were all very kind, helpful, competent, professional. The airplane was very clean, very efficient, good meals, good entertainment. Excellent airline. I'll be flying with them regularly!"
Pros: "Good food, lots of space, clean plane and friendly flight attendants"
Cons: "Flight is delay，take a long line for transfer, it makes me dizzy，got bad mood"
Pros: "Anytime I have flown with a star alliance airline, I've been more than satisfied with the flight, the cost, the crew and the service. All star alliance member airlines are an excellent choice. Truly EVA is one of the "Stars" in Asia and it shows."
Cons: "Nothing I didn't like"
Cons: "If flight attendant is sick, she shouldn’t work."
Pros: "Everything from boarding to entertainment."
Pros: "The flight attendants are very attentive and polite. The journey was smooth. Overall great experience!"
Pros: "Almost same as SF to Taipei"
Cons: "Without asking about drinks and just passed me"
Pros: "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
Cons: "Try to get an isle seat- seats feel small."
Cons: "Air stewardess should smile more. More movies in the in flight entertainment"
Pros: "food is good"
Cons: "night hour flight"
Pros: "Comfortable seats with adequate room all around for economy seats. Crew was hard working and responded to whatever requested. Entertainment system was great, great selection of movies, music and games to keep me occupied for my 10 hour flight."
Cons: "Only negative would be the mediocre meals otherwise great flights, great experience."
Pros: "Loading and unloading was quick and easy. There was sufficient room for our overhead luggages."
Cons: "There was no entertainment available. The cheeseburger was very low quality."
Pros: "Has snack and drink"
Cons: "No music"
Cons: "the wheel chair servers we're not enough. One person handle ed three wheel chairs. I was the last person boarding."
Pros: "Nice staff good movie selection good flight"
Cons: "One crew member was so rude to me, Then my husband tried to lodge a complaint at the service desk and the manager was rude to him about it. Food is gross. Crew didn’t offer enough drinks or water for the length of flight. Economy seats are tiny and cramped."
Cons: "delayed flight terrible asian food no Usb charger"
Pros: "Very plain connecting segment of the flights. Food were not tasty. Service was OK but not great"
Cons: "See above."
Pros: "TPE-SEA had a much better crew and plane that was much newer and had good entertainment sets"
Cons: "The crew for the SEA-TPE were an unhappy bunch. If you did not speak mandrian to them, they simply ignored you. They were rude and made me feel like I was a second class passenger TPE-KUL KUL-TPE had no entertainment. Just the screen to share in the front of the plane. I wish I knew in advance."
Pros: "Been 10 years since traveling, usually I would fly United Airlines no more. Eva Air is outstanding!"
Pros: "Checking and in-flight staff were professional and courteous."
Cons: "The flight delay which caused passengers to rush for the connecting flight to the US in less than 40 minutes. Barely made it. Unnecessary stress for fear the checked-in luggage did not make the connection."
Pros: "The crew The time of the flights"
Cons: "Food options were narrow Online seat selection wqs not allowed"
Pros: "Seats are comfortable and the crew was friendly."
Cons: "No meal choice."
Pros: "Having an aisle seat on a packed glf"
Cons: "The attitude of some of the flight attendants. You ask got ice with your beverage and it's like I am asking for the world. And, then you get a couple pieces of ice if you're lucky but only have s glass of beverage. Is that ridiculous or what... both leaving the States and upon returning was the same situation...it's only ice..."
Pros: "customer service was superb. very polite staff. amenities made one feel comfortable during the entire flight. food and entertainment was great"
Cons: "would provide wider movie selection"
Pros: "Wonderful staff, attentive crew, good overall experience"
Pros: "Just ok nothing special."
Cons: "Uncomfortable Seats, Food not good."
Pros: "16 hour flight to Taipei in Business Class. Seats, service, cabin, amenity kit and bathroom were all better than Cathay and other similar airlines. Plane itself was great. Love the 777-300."
Cons: "Nothing. Was great."
Pros: "Oriental vegetarian meal was thoughtfully organized and tastes well."
Cons: "Looks like the KUL to TPE crews were not happy about their job or dont want to service folks. Hope EVA can retrain them."
Pros: "In flight food was delicious and crew was very friendly"
Pros: "Crew was very attentive."
Cons: "Plane was cold."
Pros: "I got a few min sleeps"
Cons: "A day filled with econoy class travel is not my favorite thing."
Cons: "Baggage handling was poor"
Pros: "Seat was not comfortable"
Cons: "It was perfect"
Pros: "They are amazing"
Cons: "They need to smile and respect the passengers"
Pros: "Very good"
Cons: "Very good"
Pros: "Will if you didnt know yet it was horrible. because of the reschedulling i miss my flight from paris to venice and all this flight is boon through you but i couldnt contact cheapflights because you dont handle it. So what do you think??"
Cons: "Well at least you could at least know what happened but instead i still got message from you that my flight was still on for 1235 really are you guys that really dumb??"
Pros: "Efficient, courteous and early arrival"
Pros: "Just fine.."
Cons: "Bathroom is clean, but could be better if more attention is being given."
Pros: "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
Pros: "Everything, thank you. See you next time. The best airplane"
Pros: "The overall service is great for the airfare price I paid. Can’t complaint! That being said, I would definitely use Cathay Pacific again in the future for this price range."
Cons: "The smaller plane (and thus smaller seat) in the 2nd leg of 3+ hour flight. Food is OK, but I can’t complain for the price I paid."
Pros: "Very efficient and courteous, a pleasure to fly with your airline."
Cons: "Don’t change anything!"
Pros: "Smooth boarding"
Cons: "Air hostess did not offer hot drinks"
Pros: "Good seat - request granted"
Pros: "Smooth, uneventful travel all was well."
Pros: "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
Pros: "very comfortable."
Cons: "No gap to weigh your head on side of plane. Relatively uncomfortable window seat."
Cons: "Row seat is tight"
Pros: "I liked the orange juice."
Cons: "There were no interesting movies. There was no internet connection"
Cons: "Ordered a vegetarian meal that was never delivered."
Cons: "Broke my luggage"
Pros: "Whole experience was very good"
Pros: "hospitality is very good.comfortable journey."
Cons: "More than two hours delay"
Pros: "Went up and down as planned."
Cons: "Late departure due to storms results in late arrival. Seat didn't work as expected. USB charger didn't work and interfered with the headset."
Pros: "Landed on time"
Cons: "Boarded with delay"
Pros: "seating was very good and confortable, nothing to complain about"
Cons: "The blankets and pillows were dirty and worn out. The plane was the same."
Pros: "The snack was so good"
Cons: "Water and soft drink didn't serve very often"
Pros: "Staff was attentive and pleasant."
Pros: "Reboot shut my system down for a bit. Rebooting restored ok"
Pros: "Overall experience is good"
Pros: "Belle and Rainbow were great hostesses"
Cons: "Too rigid on the weight of hand carry luggages. 7kg (including the case/bag) is less than other airlines."
Pros: "Clean and comfortable"
Cons: "Very cold inside plane I catch cold"
Cons: "seat room small and uncomfy"
Cons: "My seat was broken. It would recline and reset without me pressing the button"
Pros: "It didn't crash"
Pros: "It was very worm...I told the 3 times...and it did not make a difference."
Cons: "They should have ac vents like most other airlines."
Pros: "I enjoyed the professionalism and sharp attire of the crew. The boarding process was easy and the plane cleanliness was impecable."
Pros: "Good,but no toothpaste & toothbrush like Asiana"
Pros: "Cathay is an airline I trust and feel confident in the respect I am accorded. I have never, over many years and flights, experienced any unacceptable negatives."
Cons: "I understand the airline passenger industry is trying to fit in as many passengers as possible; with preference for the 'money-making' bookings. But the reduction of seat space is very uncomfortable for my 6'2" frame."
Pros: "Great entertainment."
Cons: "The food is not really good. But the sides are amazing."
Cons: "Delayed 3 hours in tarmac"
Pros: "Premium economy that is the best we’ve had . Better amenities, food, service than any other airline we’ve tried"
Pros: "Great food and entertainment"
Cons: "On time departure"
Pros: "Entertainment, crew and food"
Cons: "Seat space"
Pros: "crews are helpful."
Cons: "seats are old, can be better."
Pros: "Kind workers and excellent food"
Cons: "The food from Canada was very Canadian, but on the way back way more traditional chinese"
Cons: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Pros: "Got an exit row seat. Lots of leg room."
Cons: "No complaints."
Pros: "Service was very good"
Cons: "Chairs in business class in A 330 were not too good in my view"
Pros: "Since I had no check-in luggage on my way to Manila from Los Angeles, my medicine bag was packed in my carry-on with wheels. When, in Manila, I was forced to check-in that piece of luggage, I forgot to move my medication into my backpack which I carried with me on board. In Taipei, I asked the ground crew to retrieve my medication from my check-in carry-on. The team worked diligently and made sure that my medication was handed to me as I was one boarding the plane with the last few. I was delighted by the level of service and the fact that I was able to take my medication before the flight took off. What a difference in attitude between the Manila and Taipei ground crews. Thank you Taipei ground crew!"
Pros: "Food is awesome as well!"
Pros: "Food was ok"
Cons: "End to end experience, was not informed in advance when we purchased the tickets in regards to the baggage when in transit flights"
Pros: "Crew was great, flight was short"
Cons: "Plane was dated, seats had a smell, tv were old"
Cons: "Almost 3 hours LATE ,"
Pros: "Food is surprisingly not bad, with entertainment is a plus."
Cons: "luggages delayed for nearly one hr. Many ppl waiting for luggage at the luggage bell"
Pros: "Everything was on time."
Cons: "Seatbelt was too short"
Pros: "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
Cons: "Nothing I didn't like."
Pros: "Friendliness, courteousness & hospitslity of the entire crew."
Cons: "I did not understsnd the reason for the delay. It did not bother me though."
Pros: "Excellent condition of Aircraft"
Pros: "Good and friendly service, comfortable seat"
Pros: "Crew was nice"
Cons: "The plane was kept really cold and entertainment system didnt work very well."
Cons: "No entertainment during the flight."
Cons: "No choice for seats. The assigned seats was in the middle of four chairs. The alternative option was the same, but in different row. (Not sure if these kind of seats leave it to Kayak, or other travel company)."
Pros: "It was a great flight There staff were great, even fed us on a 80 minute flight"
Cons: "Food selection could better. Also hotter (warmed Or cooked more)"
Pros: "China Airlines does an excellent job at doing their best to accommodate passengers that do not speak the native language. During my whole experience with China Airlines, I really felt I was a valued customer."
Cons: "The only problem with the flight was out of China Airlines control. A shuttle bus to terminal had issues and we had to wait onboard for another bus. The crew still did a great job keeping us informed of the situation."
Pros: "the trip was good"
Pros: "Flight arrived early"
Pros: "Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends."
Pros: "Staff were extremely efficient. Food service was too."
Cons: "Second meal was not up to par with the first meal. Movie selection needs improvement; only found one of many to watch."
Pros: "Comfortable seats, nice attendants. We couldn't watch any movies or programs, and hear music."
Cons: "Screen weren't working to watch programs, and hear music"
Pros: "The flight crew were extremely friendly and nice."
Cons: "I had a pleasant ride. So I enjoyed my trip"
Pros: "I have flown on many airlines to include many US carriers for domestic travel, as well as, many international carriers. I have flown around the world 4 times in the 2016-2017. These flights were flown in Coach. I have to say that China Air was remarkable in its service, cleanliness, on-time departure and arrival, and all around airline operation. The meals were decent, the entertainment was well rounded, the aircraft was clean, the seats were wider and had greater leg room, the flight attendants were responsive and trained, and the on ground support was very helpful. I don't have anything negative to say about China Air and I have crossed the Pacific on thief airline three times now."
Cons: "Their web interface for miles account and general information needs a great deal of attention. I would love tosee them make improvements to their web and smart phone applications because they detract from the great service that they providein Air."
Pros: "Nice crew, decent food"
Cons: "Seats even narrower than the 777-309ER"
Pros: "Flights were on time no delays. Considering it was a really long flights w connections its great that they are on time. Cabin attendants excellent!"
Pros: "Good seats"
Pros: "No problem getting wheelchairs in LAX."
Cons: "Taipei airport is BAD. No wheelchairs for elderly as requested, in advance."
Pros: "The crew was very nice. The flight was safe"
Cons: "Only pork was served. Every movment of the back passenger were felt."
Pros: "They were so helpful and kind at the check in counter. They allowed us to change our flight so we could arrive in Hong Kong early. We really appreciate that."
Pros: "Seats were quiet comfy, great movie selection on a personal touch screen tv, delicious meals and drinks."
Cons: "Not enough toilet rooms for the amount of the passengers it caries"
Pros: "The crew didn't nag that I can't watch a movie on my mobile, even during take off and landing. That's highly appreciated. I also could tallies my GoPro during the entire flight, no negative comments from the crew, unlike many other regional carriers here."
Cons: "The IFE screens are very small and dated. There are big IFE boxes under the seats limiting your feet real estate. Food was mediocre at best."
Pros: "After missing my connecting flight, China airlines took care of booking a hotel and paying for our meals."
Cons: "There was a 3 hour delay which cause me to miss my connecting flight. But, I know those things happen, we just have to accept them and move on."
Pros: "Amazing. Cant wait to go back on this 777 airplane!"
Pros: "Generally comfortable. Friendly staff."
Cons: "Food was mediocre. Entertainment was limited. The screens were outdated, making it difficult to watch anything."
Pros: "Cheap but much better than the Southern China airlines trip we took a couple of years ago. Airbus entertainment system worked, meals were hot, tea and beer flowed freely, seats were packed but not as tightly, restrooms stayed clean. Sit on the right side to enjoy views of Alaska and Japan coastlines and twilight fishing vessels."
Cons: "Would be nice to have pan/tilt/zoom on the front/down exterior camera feeds."
Pros: "Service, Seat, food, and movies."
Cons: "having to get up and ask for more beverages"
Pros: "Like the family couch , able to lie down."
Cons: "Flight Delayed."
Pros: "The customer service and the food."
Pros: "The girls at the China Airline counter saw i was really worried and freaking out about my flight and they helped me to the fullest."
Cons: "I couldn't check in early cause Kayak gives a confirmation number and nothing else. I had to wait in the counter line instead of skipping it like i would do with most travel sites. I was very close to missing my flight but thank god they had a delay. I also left early for problems like these and still had difficulties. And it's impossible to call Kayak, especially if you live in Japan like me."
Cons: "Seats were torn and adjustments were malfunctional. No drinks were offered. Wifi did not work either."
Pros: "Customer service"
Pros: "Food, entertainment system were very good"
Pros: "Excellent staff."
Cons: "Very cramped, even for economy."
Pros: "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."
Pros: "Liked everything about it new planes good food on time excellent crew"
Pros: "Food and service is excellent. Istanbul lounge is great."
Cons: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Pros: "Food was good"
Cons: "Crew was horrible not friendly poor service"
Pros: "Everything is nice with Turkish airlines"
Pros: "Inflight service was good."
Cons: "Seat was a little uncomfy"
Pros: "The crew was very helpful."
Cons: "After landing at Istanbul it was big mess.Thay collected our boarding pass and did not know how to direct the passengers.Big time language problem that made it very very difficult for ground crew and passengers to communicate."
Pros: "The captain was a woman!!!! So good to see that! And the whole crew was female, they all did a fantastic job."
Cons: "One of the most uncomfortable plane rides I've been in... seats were so tight, my neighbor was basically on the armrest and over it all the time, it was hot in the plane, I couldn't wait to get out of there."
Pros: "Crew and the food"
Cons: "That the WiFi didn’t work."
Cons: "Late flight While in transit. They wouldn't pay for my meal in Istanbul because my overlay was 3 hrs"
Pros: "Pilot did a smooth landing both the long flights."
Pros: "Turkish had several flights departing close In time and they only had three agents at the check in counter, makin* the process painful at 4:30am. After on hour in line only about 10 passenger seat were checked in. By th way all the security screening procedures ran very smooth and quick, it was Turkish procesdures and man powe4 that was poor. Boarding the airplanes was chaos, both in Tel Aviv and Istanbul."
Cons: "Very little was done to impress the passengers from check in, boarding, airplanes were old and peach between seats small."
Cons: "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"
Cons: "The priority for boarding. Disabled passengers should board first. In Istanbul they take your boarding card and hold it. There has to be a better system."
Pros: "Length of flight was very tolerable"
Cons: "Transfer was chaotic. The crew could have informed the passengers about the transfer better. They simply haven't help at all on guidance to transfer."
Pros: "Ayten was the perfect flight attendant. Very friendly and helpful. Outstanding."
Pros: "Food and movies where good"
Cons: "I paid for internet and it didn't work. Was told that I disntvoay, so I paid a second time still didn't work. Was billed twice and never was able to connect."
Pros: "Unfortunately they do not use their best aircraft on this route, still good experience and surprisingly good food. On time and perfect service."
Cons: "Seats only average as far as comfort and room, and no personal screens for entertainment (unlike the route Athens-Istanbul, which is the same length as this one, Istanbul-Bari)."
Pros: "Crew was amazing, food was incredible, service awesome, awesome airline"
Cons: "The cushioning on 777-300 is too thin and not so comfortable for such a long trip but that is the price we have to pay for not being in business class"
Pros: "The seats reclined very far and were super comfortable! I never sleep on planes and I slept the whole 13 hour flight. The staff was so friendly and made sure you were as comfortable as could be. The food was delicious and they give you a menu so that you can make a selection."
Cons: "One of my meals they ran out of the pasta so I had to eat rice meal instead. Nothing too crazy but I was a little disappointed."
Pros: "My above score should be 5 stars in all categories. They were running a special price on business class upgrades. It was fabulous: food great, service attentive, and seat that totally reclined to bed. I slept over 8 hours."
Cons: "I could not change the stars above."
Pros: "Pretty much everything except for the fact that they have no entertainment in Russian"
Pros: "The food, the flight attendants were friendly."
Cons: "No complaints"
Pros: "Service was amazing"
Pros: "El servicio del personal a bordo fue muy bueno. La comida me pareció de buen sabor. El boarding se puede hacer desde el lounge."
Cons: "El chreck in en el aeropuerto de IAD no me gustó. Abre a las 7:10 para el vuelo de las 11."
Cons: "Noticed that you made NO announcement that you were boarding the plane whatsoever both to London and on return. NONE"
Cons: "They had to reset the entertainment system multiple times"
Pros: "The entertainment and food were excellent."
Pros: "A lot of media content"
Cons: "driving to the plain by bus"
Pros: "The best air line in Europe"
Pros: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Cons: "Nothing is bad as every detail from the flight was awesome"
Pros: "Excellent service"
Cons: "I am a vegetarian. I did forget to order vegetarian meal. When I said this at lunch time the response was "sorry, we do not have any extra vegetarian food." Not even attempting to see if they can substitute with any fruits, chocolates etc."
Pros: "Service with a smile and very professional. Love the quality of food and entertainment on board."
Cons: "Last minute changes of aircraft that suddenly make what one thought to be an aisle seat a middle seat! Very annoying."
Pros: "Helpful cabin crews"
Cons: "Interval between servings of meal is too long"
Cons: "They ran out of the chicken dish by the time they got back to me. And my seat didn't recline."
Pros: "Check-in counter staff"
Cons: "boarding process"
Cons: "hardly uses bridges when boarding. have to take shuttle an attendant only said 'oops' instead of an apology to me when she spilt some water on me accidentally. and they rarely look at you when saying goodbye while you unboard the plane you'd expect better even from a 'mediocre' airline"
Pros: "Flying crew very helpful extremely nice."
Cons: "They charge me $170.00 without telling me! Very upsetting . People who check us in not helpful at all ( especially managers)"
Pros: "Food and entertaiment. Crew was very good."
Cons: "No leg room for people 6 feet and taller."
Cons: "Baggage handlers poor. One of my bags was dented and the other had a buckle broken."
Pros: "The flight was very pleasant. I was traveling wit my 2-year old and they brought him a little Batman vs Superman bag with an inflatable airplane, airplane binoculars, and slap on watch. They also brought him an activity book. I thought this was a lovely touch that helped keep my child entertained on our long flight. Adults also received a goody bag with grippy socks, slippers, eye mask, lip balm, toothbrush with toothpaste, and ear plugs. It was a pleasant surprise."
Cons: "Someone was escorted off our plane when our flight landed for unknown reasons. This was the day after the terrorist attacks in Belgium at the airport and metro, and the crew asked the person being escorted off the plane if he had taken all of his bags. If this person was a terrorist, do you really think he would just tell you if he left a bag of explosives on board?"
Pros: "Everything, confort, food, crew,entertainment, excelente experience"
Cons: "A small delay arriving from Kuala Lumpur to Istanbul, we had to run for the transfer flight even though it was with the same airline"
Cons: "The service is slow and flight crew do not go out of their way to connect or provide extra service. In fact they"
Cons: "Flight delayed."
Cons: "The AC created so much smoke that I couldn’t see the stewardess during the safety instructions"
Cons: "Boarding always take way too long because of the hand luggage problem."
Pros: "Was on time and we landed ahead of the scheduled ETA"
Pros: "No comment"
Cons: "Be punctual."
Pros: "Our seats were comfortable and the landing was smooth"
Cons: "All food and drink had to be paid for -even water!"
Pros: "so far so good. no complain."
Cons: "short trip okay . everything great. keep up the good job."
Cons: "Very specific about weight of bags"
Cons: "Very great crew, thank you AirAsia"
Cons: "Uncomfortable Won't give you a blanket or cup of eatery without making you pay Delayed"
Cons: "Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake! 20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10. not to mention that flight was delayed by a good 1 hour!"
Pros: "I will say that the AirAsia crews do save the day. This is my first time flying AirAsia on a 3 leg trip (currently on leg 2) and the crew members have been absolutely awesome and stellar."
Cons: "I’m just a BIG guy so space is my overall complaint. But as my first experience with AirAsia, it has not been a great one. First my initial flight kept being delayed and delayed until it was actually canceled. Then my second leg of my vacation trip, again, delayed and they just had us standing in line waiting to board our flight. Again I give praise to the wonderful crew members for the stellar and comforting service. They truly are the reason I have not given up on AirAsia just yet. Now I do have one leg left, my tip home...I’m hoping that this one will be the overall best experience for my AirAsia. I’m praying for an on time departure, and another wonderful staff and just a tiny bit more leg space. Wish me luck"
Pros: "The efficiency and professionalism of the crew."
Cons: "Nothing to dislike."
Pros: "On time"
Cons: "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
Pros: "Airport crew was friendly and provided umbrellas to everyone as they boarded plane. Managed brief rain-related departure delay well. Nice in flight travel magazine."
Cons: "Bag fees were high. I misunderstood when booking as website said on bag (meaning "cabin bag"/"carry on"), so not only did I have to pay the standard luggage cost for my one check in bag but also a same-day late fee, making it twice as expensive."
Pros: "Pleasant counter service at the terminal."
Cons: "Half hour late"
Pros: "Nothing I like"
Cons: "Flight delayed, landed at 2.00am+"
Cons: "Flight attendant quite slow for delivering food and not many selection food available as usual"
Pros: "The crew are friendly."
Cons: "Quite often arrived late, took too long for passengers to settle down."
Cons: "In flight food is available for cash in Malasian ringgit only, which makes it unavailable for those international passengers leaving Malaysia who get rid of local currency on their way out of country"
Pros: "Good music Took off EARLY and landed EARLY"
Cons: "Sprayed the cabin with bug spray"
Cons: "I arrived 3AM at KKIA, expected boarding time is 5.30AM but check-in counters are not open until past 4AM. Already 4.30AM but there was still only 1 person at the counter. Not enough instructions for self-service but no one on the floor to assist people. Arrived at my gate 15mins before boarding time. At the gate, they put up both TPE and HKG boarding information which confused the passengers."
Cons: "All ok"
Pros: "Everything was great"
Cons: "The head stewardess pronounced a few words wrong"
Pros: "convenient flight times"
Cons: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
Cons: "Rough flight and landing, seemed like a rookie pilot was flying."
Pros: "Cabin crew were professional and courteous. I like the boarding at rear of airplane first"
Cons: "For me, the seats a were uncomfortable. No lower back support."
Pros: "Awesome services - on the air and on the ground"
Cons: "Can't think of any"
Pros: "Nice clean plane and efficient staff"
Cons: "We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight."
Pros: "The cabin crews were friendly and helpful."
Cons: "Both flights that I boarded got delayed but no assurance or informed by staffs on what time it might take to arrived."
Cons: "No a ala carte food available due to insufficient staff, no towel for shower and i need to use my own towel and carry the wet towel on the way back to Singapore, no hot water for shower, staff sitting down there to chit chat and a cleaner was preparing my lousy latte. Worst Plaza Premium Lounge experience!"
Pros: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Cons: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Pros: "Like food and nice crew"
Cons: "Always worry delay"
Pros: "Inexpensive flights. Book early to get the best deals."
Cons: "The announcement came almost every few minutes, which is annoying. Carrier will squeeze every penny out of you. Bring something on board to eat if a long flight."
Cons: "Hot air-conditioning"
Pros: "Cabin Crew was great First time using the inflight entertainment Rokki. Great job Airasia."
Cons: "Ground check in crew at Kota Kinabalu International Airport (Azureen) was damn rude. I'm appalled with her customer service level. Rude and not helping at all. Worst Airport staff I've met so far."
Cons: "The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC. Also both flights were delayed by nearly an hour each."
Pros: "Air Asia! Ground staffs are good service and helpful."
Pros: "We got to the destination."
Cons: "-fee to check bags -changed gate without updating status board and delayed boarding -though none could be found, cabin smelt like vomit -no food included, charged money for water. Yes, water. -constant (and unnecessary) updates on PA system -often attempted to sell AirAsia branded paraphernalia during flight while everyone was trying to sleep -sprayed an unknown substance into the cabin to "sanitize" just before we landed (insecticide?!). We were given a warning literally 10 seconds before they sprayed it."
Pros: "On time"
Cons: "The flight was delayed by more than 1 hour with all the passengers seated in the plane. They didn't need to board the passengers so early."
Cons: "I was not allowed on board due to absence of a transit visa for HongKong (I had few hours transit there before my next flight back to EU). I am allowed to stay up to 48h in HK airport for transit without any visa, I had to quickly find and purchase the flight ticket to HK with another airlines, with them it was no problem to fly to HK for transit. All other few flights with AirAsia were bad as well. We were refused to get water as a complimentary during a log flight from HK to Manila. Every flight was always delayed up to ~1 h."
Pros: "Overall not bad the flight left on time and was a good flight."
Cons: "Please be forewarned, pay for your bags ahead of time if you can figure out how. We had a short flight from Singapore to Kuala Lumpur and had not paid for our bags. It ended up costing us more for two bags than the flight for the both of us. For that reason alone I would probably not fly with them again unless it was the only option."
Pros: "The price I paid was very reasonable."
Cons: "No commets."
Pros: "Absolutely nothing."
Cons: "Everything. Upon check-in we were informed that we were not permitted to bring any checked luggage without paying for it. The amount they quoted us for two bags was nearly $800 CAD and more than twice the cost of the ticket!"
Pros: "Fast & on schedule"
Cons: "Bag fees not clear and totally unreasonable, no way to check in or check bags online unless you register with their nosy BIG Points. Late by 1.5 hours! Can't get ANYTHING to eat or drink without paying in local currency cash, not even water. Seats squished together and really uncomfortable. Baggage takes a long time to come out. Poor wayfinding at Kuala Lumpur Airport."
Airlines flying to Hong Kong have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Hong Kong
Masks required on board, masks provided on flights to Hong Kong
Social distancing seating
Middle seats unavailable to book on flights to Hong Kong
Testing for antibodies, testing for symptoms for flights to Hong Kong
Waiving of change fees. Search flexible flights to Hong Kong