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The cabin crews were friendly and helpful.

Both flights that I boarded got delayed but no assurance or informed by staffs on what time it might take to arrived.

No a ala carte food available due to insufficient staff, no towel for shower and i need to use my own towel and carry the wet towel on the way back to Singapore, no hot water for shower, staff sitting down there to chit chat and a cleaner was preparing my lousy latte. Worst Plaza Premium Lounge experience!

Flight was delayed twice. We missed our connecting flight and the next flight wouldn't be until the next day. Customer service was ridiculously slow.

very affordable fare

No beverage even water. Bring your own water

Not much turbulence

All good

the selection was impresive to m

1) Crew very personable and accommodating 2) Food was good 3) Arrival on schedule 4) Entertainment system provided lots of choices 5) Baggage arrived in reasonable amount of time

1) Economy seating was cramped (long-haul flights should have more spacious seating) 2) Crying babies made flight almost unbearable 3) Process of leaving the plane took too long because only one exit door was used 4) Departure delayed by 35-40 minutes (made up in flight)