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Cons: I like the flexibility of the staff re changing seats. Ground and air staff were very friendly Flight cost was cheap

Cons: The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do.

Pros: Same as outbound flight.

Cons: Same as outbound flight.

Pros: Best crew I have ever had

Cons: Leg room is too small.

Pros: Crew was polite. Clean cabin.

Cons: Electronic entertainment system appears a bit old. Lacks USB sockets.

Cons: The delay of one and a half hour has resulted in a loss of half a day of holiday. Without any compensation.

Cons: Flight was suspended I was not notified before I went to the airport

Pros: Friendly staff and very accomodating

Cons: Did not enjoy the food choice, tv needed repairs

Pros: Economy seats are not comfortable on any airline. I wonder why seats in a car are more comfortable than in an airplane? The staff were very zealous and proficient. They were pleasant and helpful. The food was the best of any airline I have flown. I was very impressed with the biscuits!

Cons: I did not like riding the bus to my airplane on the tarmac.

Pros: The ticketing and boarding process went well.

Cons: The staff was short and rude at times and the food on the return trip was the same two choices for the meals and "breakfast" was a smear of tuna on a huge bun -- basically mostly bread. The movie selection was old and outdated.

Cons: It’s no fault of crew that the flight is difficult due to length of time from Pudong to Vancouver! But the seats are too close for such a long flight and my tv only had one ear plug working (yes, we changed plugs to try to get it to work, but because the plug-in jack on the tv itself was broken, it just wasn’t able to be fixed during my flight), and the tv is the only thing that makes the flight remotely bearable!!

Cons: Absence of jet-way, unclean flight bad restrooms staff didn't speak or understand english

Pros: Service was great on both sectors

Cons: Premium economy seat is still not comfortable enough in comparison with economy.

Pros: Excellent service, made a very long flight very pleasant and enjoyable.

Pros: Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god

Pros: Extra leg room, great service and good food.

Cons: The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies

Pros: Service standards for cathay are high as usual. Amenities, etc, are good. Seats are standard.

Cons: Food was horrible. Truly. Best order a special meal in advance. Flight was delayed. Seems to be a repeating pattern.

Pros: Pleasant Attitude Delicious food Comfortable seats Large entertainment options

Cons: Both segments were delayed Treated like cattle during boarding.

Pros: Flight service

Cons: Comfort of seats in business class

Cons: No Espresso on the flight

Pros: Crew was prompt and courteous Entertainment choice was good

Cons: 1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also

Pros: Thoughtfulness, professionalism, patience and a lot of love put into the service.

Pros: Attentive and friendly service, good food, fairly spacious seat.

Pros: Plenty of legroom in economy.

Cons: Vegan food option unimaginative. Tomatoes used in every dish!

Pros: Singapore to Hanoi flight.

Cons: Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi.

Pros: boarding is thru gate and not tarmac

Cons: food are expensive.

Pros: Cheap

Cons: Disorganized boarding

Cons: If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time.

Pros: I missed my flight due to reading the time of departure wrong, military time. It was my fault.

Pros: crew and general experience was great

Cons: baggage mishandling

Pros: No

Cons: No

Pros: Crew was great again.

Cons: I had 0 options for entertainment on the flight from NYC to Beijing. No Wi-fy and the TVs in my section of seats didn't work.

Pros: Nothing much. The flight crew were ok.

Cons: Flight was delayed 90 minutes. Boarding and departure lounge area was utter chaos because the Cebu Pacific staff were not clear about which flight waa boarding. The plane was horribly cramped. Extra seat rows had been installed to get more seating on the plane. That might be ok for the average 5'4" Filipino, but at 6'1", I literally could not fit my knees behind the seat in front of me. As a result I had to twist my legs into an uncomfortable position for 2 hours. Not fun.

Pros: Seats were comfortable. Lavatory was spacious. Airplane was clean.

Cons: I know that the ground crew can’t control passengers from lining up even if it’s not their turn yet but there should be enough space for families with small kids and senior citizens to go up to the front to board ahead.

Pros: The flight was faster than the arrival time

Cons: Delayed flight. Ofcourse

Cons: Why do we have to pay for the smallest snacks? On a 4 hour flight??

Cons: Dirty

Pros: When booking my ticket I chose a non-middle seat but when I did online check in my seat got changed to the middle/sandwiched and wasn't able to chose a either aisle or window seat due to open seat availability issue.

Cons: Water or juice wasn't served/offered for the 2nd meal. Only tea and coffee were offered.

Pros: seats were full configurable, tray table very logical and space all felt useable.

Cons: the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new.

Pros: Friendly airline staff. Ease of obtaining boarding pass at the counter. Clean, modern aircraft. Thanks China Airlines!

Cons: As with all airlines, the "the hurry up and wait" processes associated with getting onto the plane are tiring.

Pros: Everything ! Makes me what to travel to Japan more.

Cons: I loved it

Pros: JAL flights to LAX are always great. Good food too.

Pros: On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out.

Cons: Be able to select seats online within 24hours of flight for free

Pros: Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air.

Cons: Boarding time always seem to slip a few minutes lately.

Pros: Stewardesses were very pleasant and helpful.

Cons: All was ok

Pros: Crew was rude and seat was very bad. I could not sleep

Cons: They could have been more nice and helpful

Cons: The stewardesses could carry more smile when serving, a bit cold.

Pros: seats are comfy fast boarding on time

Cons: not enough food

Pros: 3 free meals.

Cons: Flight attendants are dry and dismissive.

Pros: Plane left late from Manila and was asked to run to catch the connecting flight to LAX. Monitor did not work. Flight attendant/s were rude whenever their asking to stow away foot rest. Never say please. When I got to LAX, I needed to wait for the very last luggage for me to find out that my luggage was left in Guangzhou. No apologies whatsoever and was given a direction to file a report. Very sad experience.

Cons: Focus on customer service. More training with staff since they are dealing with different nationalities.

Pros: seats are comfy fast boarding on time

Cons: not enough food

Cons: AirAsia is stepping the game up. Food could be better but the staff are always amazing with some of the biggest and whitest smiles I’ve seen. Thank you.

Cons: The terms and conditions say that you are not permitted outside food or drinks, but none are provided. Phones are not permitted and there is no entertainment system in lieu of this.

Pros: Nothing.

Cons: They accused me of stealing water.

Cons: No entertainment. For a 7h flight this is a slight disappointment. Food not included. I'd prefer to pay for it upfront when paying for the ticket or have it included in the price than pay for t in the airplane.

Pros: Crews were all amazing!

Cons: Boarding was not announced clearly

Pros: excellent service - good food

Cons: aircraft a bit outdated

Pros: This was the big league of airlines. Great staff, presentation, service, food, entertainment. Felt appreciated as a customer during the entire experience.

Cons: Extra checked bag fee was very costly, nearly $100.00 (CAD).

Pros: Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates.

Cons: Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates.