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arrived in Beijing and flight was delayed - unknown departure time. no English information available. waited 2 hours to get info

Great crews! Great food!

There is nothing I can complain

Very good service on board, crew very attentive and polite.

Lack of communication with customers in change of situation. Airline had to change the aircraft and as a result all passengers had to be transported to the new aircraft by buses rather than via boarding bridges. It was the longest airport shuttle ride ever because no one told us what to expect. People complained. But airline could have managed expectations better by giving notice to customers what will happen next, customers will be more forgiving that way.

On time

The food was ok for an airplane.

Change to HiFly plane - noticeable difference in most aspects

No problem

Service can b warmer

legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay

A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems

Friendly crew, always available and happy to help

Boarding was late

I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar

Overall it was a good flight.

No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition.

Crew on Singapore airlines were very helpful, friendly and accommodating.

They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again.

Organised well. Clean plane. Excellnt comms from pilot and staff presented well.

Could not recline chair

Pilot kept taking detour to avoid turbulence

Food -very little in quantity. Dinner: just a sandwich. Breakfast - just a little bit. Cabin Staff - unmotivated; poor Sevice

When they served satay they didn't ask which I prefer beef satay or chicken one even they asked it to other passengers. After finishing the dinner they took forever to clear a napkin so I couldn't find dinner was finished or not. It was midnight so I wanted to sleep as soon as dinner was finished. When boarding they do security check. It's OK. But why don't they use business class gate even there was the one?

Excellent,

The pre boarding security was a mess and poorly managed in Kuala Lumpur.

Our first flight in Denver left us with a tight connection in lax for our flight out. The gate agent in Denver moved us to seats closer to the front and when we exited the plane there was a one world representative with our boarding passes that also walked with us to our international gate so we could find it faster! I thought with such a tight connection our bags might not make it but they arrived in Kathmandu on time and in good shape. Service throughout was so friendly and helpful and we were very pleased with everyone from the gate agents to the stewardesses to the captain. Seats were as expected for economy class. Very pleased with our American Airlines and Cathay pacific flight.

N/a

Good seating

Efficient

Crew doesn’t seem to be that friendly. They were not rude by certainly wasn’t the friendliest

the cabin crew did not take care of my fragile hand carry items and key pushing for space for other late coming passengers.

Customer service is excellent as usual. The plane is very well outfitted and modern. You can generally trust the Cathay standard. The pilots are good, and even though departure may have been delayed, we arrived ahead of schedule.

I didn't prefer the premium economy section. Uncomfortable. I'd rather pay the fare for a cheaper economy seat, that is equally uncomfortable. It's terrible to start charging people for small, petty things like choosing one's seat.

This flight is very comfortable and on time.

Nothing I didn't like

Seat uncomfortable even though there was plenty of leg room

It’s tough to make a 15 hour flight in coach very pleasant, but with the seats and entertainment system in the 777, it was really fine. I recently took a 6 hour flight on Wow airlines in a A320 and the seats were terrible and no entertainment. The Cathay flight, though it was more than twice as long on the air, was much more pleasant.

I wasn’t crazy about the meals on the flight. A choice of chicken or pork was pretty limiting, at least for me. The plane did have a snack area which was open throughout the flight, which was good.

Everrything

Nothing

The crew were lovely and polite

Nothing

Courteous and professional stadd

Some hurry up but not overly so

Very short flight

N/A

Great customer service! Checking in was very fast!

Staff was helpful pre boarding

There was absolutely no ventilation while on ground. It was so hot on the plane too!!!!!

I had the fattish person next to me who had most of his body in my seat.

Friendly staff

Service..on time ..

Love the A321 aircraft

Food and no IFE on board for a 4 hour flight

Short layover, very good price.

Very obvious the crew (at least in my section) have a problem with Non- Chinese people. Their attitude changed to others as well as me when they are asked for something. Very noticeable!!!!!!

All was fine

service..service..service and ontime performance

Great service, excellent and curteous. Clean cabin

Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay.

Food was great!

The Japanese crew were not very good at English!

Food

Sitting space

Flight attendants allow passengers to use their phones during the flight to play games and watch movies without headphones at very loud volume levels

Milk and sugar in the coffee.

Pros: Very pleasant and helpful crew flying back.

Cons: Small seats, food was scarce and mediocre (considerably better on our flight away versus coming back). On flight to China, crew were quite curt. The in-flight entertainment was low-quality--both my and my partner's tvs were broken for our return flight.

Crew seemed nice, helpful

It's a budget flight so can't expect much, yet the aircraft was small very cold and not comfortable for such long-over-ocean-international flight.

Seats, movies, comfort

No vegetarian options

Nice seats. Ample leg room.

Missed flight due to medical emergency

Almost missed my flight - they could not locate me as a ticketed passenger

The crew was great. The technology is great. I enjoyed the movies.

I wish I had more water.

Flight staff/crew were the best. And them planes top notch condition and amenities.

Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful.

Everything was great

N/A

Well equipped economy class. More leg room than others. Food is ok.

Other carriers tend to be cheaper(but also not as good)

Service was efficient and responsive .

Food was good

Flight attendants are nice, quite some new movies are available

Food is fine, but can be better

Since I had no check-in luggage on my way to Manila from Los Angeles, my medicine bag was packed in my carry-on with wheels. When, in Manila, I was forced to check-in that piece of luggage, I forgot to move my medication into my backpack which I carried with me on board. In Taipei, I asked the ground crew to retrieve my medication from my check-in carry-on. The team worked diligently and made sure that my medication was handed to me as I was one boarding the plane with the last few. I was delighted by the level of service and the fact that I was able to take my medication before the flight took off. What a difference in attitude between the Manila and Taipei ground crews. Thank you Taipei ground crew!

Meals were tasty and drinks were great. Service was wonderful. Great entertaining selections.

Nothing, really.

At sydney airport airflot staff was doing boarding for air asia, and they wasted our 1:30 min atleast. I had flight from Syd to delhi, flight was via Kul so staff was asking us again and again for Malaysia visa. Also they didnt gave us Kul to delhi boarding pass. We called air asia senior then she came she allowed to go go on last moment. i told them many time we have transit only at KUL so we dont beed visa, they didnt have knowledge so they dont want to understand. Thanks god senior came and told them to give us boarding pass otherwise we gonna miss the flight. At kul airport also staff asked why u didnt get kul to del boarding from syd. We explained him and he issue boarding

No entertainment. For a 7h flight this is a slight disappointment. Food not included. I'd prefer to pay for it upfront when paying for the ticket or have it included in the price than pay for t in the airplane.

They got me to my destination

No legroom, very narrow seating, no meal, expensive and no on board entertainment for a 7 hour flight

Unconfort and meals for sale too :(