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(Return)
Airports
Origin
Kuala Lumpur
RM 764
only
RM 764
George Town
RM 984
only
RM 984
Destination
Tokyo
RM 951
only
RM 951
RM 764
only
RM 764
Mon, 14 May
KUL
HND
6h 50m
Mon, 21 May
HND
KUL
7h 45m
RM 764
Trip: 8 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 6 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
SYD
KUL
Good 6.3

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

KUL
SYD
OK 5.0

Price

Not much comfort, no free food, although cheap.

KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

KUL
SYD
Excellent 8.3

The crew on the aircraft were great.

The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement

Wed, 7 Feb
KUL
NRT
30h 50m
Tue, 13 Feb
NRT
KUL
22h 20m
RM 951
Trip: 7 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1444 reviews
Overall
7.3
Boarding
7.1
Comfort
7.1
Crew
7.8
Entertainment
6.5
Food
6.9
HKG
MNL
Good 7.0

The attendants were very friendly and helpful and the flight was on time.

I had to use my own device to access entertainment and pay for it. I couldn't check in online.

MNL
SYD
OK 4.3

Toilets were kept clean through out the flight. New and clean airplane. Good space between the seats.

Flight attendant was rude in general (serving food, drinks, answering questions), he skipped rows when giving hot towels (I wasn't served a hot towel). In-flight entertainment: limited movie selection, even more limited tv shows selection. Music section was very poor, it needs more selection with variaty, known artists, more radio channels. And music tracks should be in a tracklist form with song information, not only 1 hour-long tracks of back to back music (with no info). Meals - Mains were ok, deserts were terrible in both of my flights. Snacks were also bad, a scone and beef and cheese sandwich. Very blend, white bread only and oily. We weren't served enough bevarages, so oily and high-carb foods made me very thursty. No water fountains, it'd be great to have some around since staff does not give enough beverage and I was forced to chuck my water before boarding the airplane (the water I bought in the airport after passport check!!!!!!!) It was extremely cold.

BKK
MNL
OK 4.0

Flight crew did a great job.

Flight check-in was total disaster. Unorganized lines and only for ticket counter agents compared to Emirates 28 ticket agent.

MNL
BKK
OK 4.6

Seats are too close together in economy for anyone over 5 foot ten inches.

SYD
MNL
Excellent 10.0

Clean new planes, great service!

Sat, 19 May
PEN
HND
21h 45m
Sat, 26 May
HND
PEN
10h 15m
RM 984
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 16 Mar
KUL
NRT
6h 40m
Tue, 20 Mar
NRT
KUL
7h 45m
RM 1,196
Trip: 5 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 7 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.5
KUL
HKG
Mediocre 3.6

We arrived at the counter 1:50 before scheduled departure. The queue took 55 minutes for us to reach the counter. We were told then we should have rushed the counter to clear the 1 hour hurdle. There was no approach by staff to warn the waiting queue to do this. We were given boarding passes and told to try our luck taking the luggage through security and try gate baggage check. We made the plane 20 minutes before scheduled departure

Very old plane equipment Short seat pitch limits economy class passenger comfort

HKG
KUL
Excellent 8.6

Excellent food and crew

Seats rather basic for business class

KUL
NRT
Excellent 9.6

The equipment and level of service on this MAS flight was excellent. Food was delicious. Seat was comfortable.

Though it wasn't part of the flight, the business class lounge at KUL is just a step below the excellent facilities at airports like HKG. Just a step though, mostly in the shower area. Food options were great though. And take advantage of the Massage Spa within the lounge.

KUL
SGN
Excellent 8.0

All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault.

KUL
PER
Excellent 9.3

Almost everything

Nothing i can think of

Thu, 22 Mar
KUL
HND
6h 50m
Sat, 31 Mar
HND
KUL
7h 30m
RM 1,400
Trip: 10 days
9.0ExcellentShow reviews
Overall 9.0 Excellent
Based on 11 reviews
Overall
8.8
Boarding
8.9
Comfort
8.5
Crew
9.1
Entertainment
8.4
Food
8.3
KUL
HND
Good 6.0

Flight on time.

Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles.

MNL
HND
Excellent 10.0

Everything excellent

SJC
NRT
Excellent 10.0

A nice crew and service very friendly.

The transfer walking to long.

NRT
HNL
Excellent 9.6

Cabin crew were really nice & helpful. My upgraded seat next to an open seat was really nice & comfortable.

NRT
JFK
Excellent 10.0

I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan.

Mon, 30 Apr
KUL
NRT
7h 15m
Sat, 5 May
NRT
KUL
7h 45m
RM 1,400
Trip: 6 days
8.2ExcellentShow reviews
Overall 8.2 Excellent
Based on 6 reviews
Overall
8.9
Boarding
9.0
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
ITM
NRT
Excellent 10.0

The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels.

My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort.

MNL
NRT
OK 5.3

I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly.

NRT
ORD
Excellent 10.0

The service, more leg rooms and flight attendants were very friendly.

ORD
NRT
Excellent 10.0

Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding.

KUL
NRT
Excellent 9.6

Excellent crew,service and great food.

It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm.

Tue, 13 Mar
PEN
HND
14h 50m
Tue, 20 Mar
HND
PEN
13h 30m
RM 1,449
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 447 reviews
Boarding
8.0
Comfort
7.7
Crew
8.1
Entertainment
7.6
Food
7.6
HGH
HKG
Excellent 9.3

Nothing as such.

CRK
HKG
Excellent 10.0

Leg space

SHA
HKG
Good 6.0

The planes are always soooo hot!

HKG
CCU
OK 4.0

Crew behaviour

Food was bad

PNH
HKG
Excellent 10.0

Great staff and great flights, perfect food . Will definitely use this airline again!

Tue, 15 May
KUL
HND
6h 50m
Wed, 23 May
HND
KUL
7h 45m
RM 768
Trip: 9 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 6 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
KUL
HND
Good 7.0

No entertainment. For a 7h flight this is a slight disappointment. Food not included. I'd prefer to pay for it upfront when paying for the ticket or have it included in the price than pay for t in the airplane.

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

SYD
KUL
Good 6.3

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

KUL
MEL
Mediocre 2.0

Landing & leaving the plane.

Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted.

KUL
SYD
Excellent 8.3

The crew on the aircraft were great.

The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement

Thu, 7 Dec
KUL
NRT
9h 40m
Fri, 15 Dec
NRT
KUL
26h 00m
RM 1,620
Trip: 9 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3891 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
HKG
PVG
Good 6.3

The flight was delayed for almost an hour but I think the flight attendants did a good job on letting the flyers know what was going on.

PVG
HNL
OK 5.6

Good leg room. Okay meals. The price is good...

Some flights have personal movie screens while other flights have communal screens that just show funny cat videos over and over again, then movie trailers. On the longer flights that really gets old. There was an entire section of the plane where no one bought seats because they were too expensive. After take-off people wanted to move into those seats to sleep but the stewardesses said that we would have to pay 1000 CD for the honor to use those seats...these were the same seats that we were in just a bit more in the front of the plane....people were pissed. These were not 1st class seats.... Uncertain if I would use this airline again....

PVG
SYD
Excellent 10.0

Didn't fly to Sydney actually, we missed our connecting flight to Sydney and thought all was lost. Until the travel desk woman for Shanghai and China Eastern came to our aid! It was a lost cause, but 3 1/2 hrs after landing we found ourselves with a new and quicker way actually, to Melbourne and then to our destination of Christchurch! I wished I knew the woman's name at the desk, she was patient and looked for every way to help us, even with a language barrier present. Thank you again.

Nothing nothinf

SFO
PVG
Excellent 10.0

Entertainment, food, drink, bathrooms, light, everything!

Nothing really.

PVG
KIX
OK 5.0

I missed my flight to Osaka, cause must claimed baggage, re-checked and immigration & security clearanced in at Pudong.

Mon, 12 Feb
KUL
NRT
22h 45m
Wed, 7 Mar
NRT
KUL
30h 20m
RM 955
Trip: 24 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1444 reviews
Overall
7.3
Boarding
7.1
Comfort
7.1
Crew
7.8
Entertainment
6.5
Food
6.9
BKK
MNL
OK 4.0

Flight crew did a great job.

Flight check-in was total disaster. Unorganized lines and only for ticket counter agents compared to Emirates 28 ticket agent.

MNL
BKK
OK 4.6

Seats are too close together in economy for anyone over 5 foot ten inches.

SIN
MNL
Excellent 8.0

The food was excellent

One hour delay starting and 45 min. at the end, no Gate available.

MNL
KUL
Excellent 8.6

The ipad loaded with movies and magazines

The food needs improvement

SYD
MNL
Excellent 10.0

Clean new planes, great service!

Wed, 10 Jan
KUL
HND
6h 50m
Wed, 17 Jan
HND
KUL
7h 50m
RM 955
Trip: 8 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 6 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
KUL
MEL
Mediocre 2.0

Landing & leaving the plane.

Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted.

AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

KTM
KUL
Mediocre 3.3

The staff was very nice and helpful.

No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

KUL
HND
Good 7.0

No entertainment. For a 7h flight this is a slight disappointment. Food not included. I'd prefer to pay for it upfront when paying for the ticket or have it included in the price than pay for t in the airplane.

Fri, 2 Mar
KUL
NRT
22h 55m
Wed, 7 Mar
NRT
KUL
26h 05m
RM 955
Trip: 6 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1444 reviews
Overall
7.3
Boarding
7.1
Comfort
7.1
Crew
7.8
Entertainment
6.5
Food
6.9
HKG
MNL
OK 5.2

The flight was on time

Seats are very tight and the only bathrooms were completely at the end of the aircraft.

SIN
MNL
Excellent 8.0

The food was excellent

One hour delay starting and 45 min. at the end, no Gate available.

SYD
MNL
Excellent 10.0

Clean new planes, great service!

MNL
BKK
OK 4.6

Seats are too close together in economy for anyone over 5 foot ten inches.

MNL
KUL
Excellent 8.6

The ipad loaded with movies and magazines

The food needs improvement

Sat, 12 May
PEN
HND
21h 45m
Sun, 20 May
HND
PEN
18h 05m
RM 1,055
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Tue, 15 May
KUL
NRT
19h 40m
Wed, 23 May
NRT
KUL
30h 20m
RM 955
Trip: 9 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1444 reviews
Overall
7.3
Boarding
7.1
Comfort
7.1
Crew
7.8
Entertainment
6.5
Food
6.9
SIN
MNL
Excellent 8.0

The food was excellent

One hour delay starting and 45 min. at the end, no Gate available.

MNL
KUL
Excellent 8.6

The ipad loaded with movies and magazines

The food needs improvement

BKK
MNL
OK 4.0

Flight crew did a great job.

Flight check-in was total disaster. Unorganized lines and only for ticket counter agents compared to Emirates 28 ticket agent.

MNL
SFO
Excellent 8.0

Seat 31A

None

MNL
BKK
OK 4.6

Seats are too close together in economy for anyone over 5 foot ten inches.

Wed, 7 Mar
KUL
HND
6h 50m
Tue, 13 Mar
HND
KUL
7h 50m
RM 968
Trip: 6 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 6 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
KUL
SYD
Excellent 8.3

The crew on the aircraft were great.

The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement

KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

KUL
HND
Good 7.0

No entertainment. For a 7h flight this is a slight disappointment. Food not included. I'd prefer to pay for it upfront when paying for the ticket or have it included in the price than pay for t in the airplane.

HNL
KIX
Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

KUL
MEL
Mediocre 2.0

Landing & leaving the plane.

Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted.

Mon, 30 Apr
KUL
NRT
7h 10m
Sun, 6 May
NRT
KUL
7h 15m
RM 1,196
Trip: 7 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 7 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.5
KUL
NRT
Mediocre 3.6

Pilot kept taking detour to avoid turbulence

Food -very little in quantity. Dinner: just a sandwich. Breakfast - just a little bit. Cabin Staff - unmotivated; poor Sevice

KUL
NRT
Good 6.0

When they served satay they didn't ask which I prefer beef satay or chicken one even they asked it to other passengers. After finishing the dinner they took forever to clear a napkin so I couldn't find dinner was finished or not. It was midnight so I wanted to sleep as soon as dinner was finished. When boarding they do security check. It's OK. But why don't they use business class gate even there was the one?

KUL
PEK
Mediocre 3.3

-

Incompetent handling of engine error by both ground and air crew

SGN
KUL
OK 5.2

Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up.

HKG
KUL
Excellent 8.6

Excellent food and crew

Seats rather basic for business class

Wed, 7 Feb
KUL
HND
6h 50m
Tue, 13 Feb
HND
KUL
7h 50m
RM 984
Trip: 7 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 6 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
KUL
SYD
Excellent 8.3

The crew on the aircraft were great.

The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement

KUL
SYD
OK 5.0

Price

Not much comfort, no free food, although cheap.

KTM
KUL
Mediocre 3.3

The staff was very nice and helpful.

No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.

KUL
KIX
Excellent 8.0

The staff were attentive. The service was good and overall was okay

SYD
KUL
Good 6.3

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

Sun, 29 Apr
KUL
HND
10h 30m
Sat, 5 May
HND
KUL
9h 50m
RM 988
Trip: 7 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1444 reviews
Overall
7.3
Boarding
7.1
Comfort
7.1
Crew
7.8
Entertainment
6.5
Food
6.9
HKG
MNL
Good 7.0

The attendants were very friendly and helpful and the flight was on time.

I had to use my own device to access entertainment and pay for it. I couldn't check in online.

MNL
SFO
Excellent 8.0

Seat 31A

None

NRT
MNL
Mediocre 2.0

it is the worst airline I ever fly.

HKG
MNL
OK 5.2

The flight was on time

Seats are very tight and the only bathrooms were completely at the end of the aircraft.

MNL
BKK
OK 4.6

Seats are too close together in economy for anyone over 5 foot ten inches.

Tue, 1 May
KUL
NRT
7h 10m
Sun, 6 May
NRT
KUL
7h 15m
RM 1,196
Trip: 6 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 7 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.5
HKG
KUL
Excellent 8.6

Excellent food and crew

Seats rather basic for business class

SGN
KUL
Good 7.6

Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats).

Attitude by attendants can be improved.

KUL
NRT
Good 6.0

When they served satay they didn't ask which I prefer beef satay or chicken one even they asked it to other passengers. After finishing the dinner they took forever to clear a napkin so I couldn't find dinner was finished or not. It was midnight so I wanted to sleep as soon as dinner was finished. When boarding they do security check. It's OK. But why don't they use business class gate even there was the one?

KUL
PEK
Mediocre 3.3

-

Incompetent handling of engine error by both ground and air crew

SGN
KUL
OK 5.2

Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up.

Sun, 19 Nov
KUL
HND
6h 50m
Tue, 21 Nov
HND
KUL
7h 40m
RM 1,433
Trip: 3 days
9.0ExcellentShow reviews
Overall 9.0 Excellent
Based on 11 reviews
Overall
8.8
Boarding
8.9
Comfort
8.5
Crew
9.1
Entertainment
8.4
Food
8.3
NRT
IAD
Good 7.0

Wifi is a rip off. I bought 1 hour of wifi and didnt last for 1 minute. Really hoping that i can get a refund for it

KUL
HND
Good 6.0

Flight on time.

Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles.

JFK
NRT
Excellent 10.0

Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year.

KUL
HND
Excellent 9.6

ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight.

I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly.

HND
KIX
Excellent 10.0

Excellent, polite service, very comfortable seats.

*
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