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Pros: Extra charges for luggage, food and entertainment are ridiculous.

Cons: AirAsia is stepping the game up. Food could be better but the staff are always amazing with some of the biggest and whitest smiles I’ve seen. Thank you.

Pros: nothing

Cons: My flight was 2 hours late causing me to lose my connection ticket. This, because your crew did not do a proper pre-flight check and notice the emergency lighting was failing. Poor maintenance leads to tragedy and unneeded lateness. Making the cabin 16 degrees for 8 hours may sell rental blankets, but it makes people sick as well. Shame on you.

Pros: Ground staff is friendly and helpful during baggage check-in. Change of gate is notified via SMS & mail.

Cons: Air conditioning at departure hall was not working properly. It feels rather humid while waiting for boarding.

Pros: Nuce crew and gentleness

Cons: Entertainment but we know it’s a plane restriction

Pros: Comfort

Cons: Cleanliness of plane interior can be improved.

Cons: Friendlier crew

Pros: Seat was not comfortable

Pros: Check in counter was helpful and friendly

Cons: Better enforcement of 1 carry on @ 7kg. Saw some people with a carry on luggage, a fully stuffed backpack and a reuseable bag... 3 bags??!!!

Pros: Everything was great ❣️

Cons: ✨Nothing ✨

Pros: The crew was fantastic.

Cons: Entertainment is out of date and difficult to use.

Cons: Forgot to bring the food trays

Cons: Food

Pros: Leg room!

Cons: Kayaks booking system recognizing potential food options. When I booked it said snack and it didn’t allow me to select vegan option, they served a meal which was nice but didn’t have anything for me to eat (vegan).

Pros: Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked

Cons: Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant.

Pros: Comfortable seats

Cons: Can improve food.

Pros: Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality.

Cons: Nothing.

Pros: Friendly crew, always available and happy to help

Cons: Boarding was late

Cons: Nothing much

Pros: Crew was okay

Cons: Did not get the food I chose. Seats were not clean and clumsy

Pros: Newer Aircraft and very convenient

Cons: I dont see any thing to improve

Pros: Very cramped seats

Pros: Landing & leaving the plane.

Cons: Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted.

Pros: nothing

Cons: My flight was 2 hours late causing me to lose my connection ticket. This, because your crew did not do a proper pre-flight check and notice the emergency lighting was failing. Poor maintenance leads to tragedy and unneeded lateness. Making the cabin 16 degrees for 8 hours may sell rental blankets, but it makes people sick as well. Shame on you.

Cons: Crew sometimes loud in gallery. . Prefer not too hear their conversations. Service Great. Luggage camber off amazingly fast!

Pros: Staff were helpful while checking in.

Cons: I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

Pros: Good crews!

Cons: I’m still at the airport. I haven’t gotten back to my final destination yet. The first flight got delayed and the second one left. Everything got messed up.

Pros: The seats were super uncomfortable lame service

Cons: Everything bad hygiene dirty seats and airplane

Pros: Crew member helped me get extra space for injured leg by having a passenger next to me find a new seat.

Cons: Food

Cons: Be on time

Pros: Tickets at good price.

Cons: I paid for the seats (thru justfly), but no seat for the second leg of our return trip were reserved for us. I also wanted to change seats (online, few days before the flight) but couldn’t. I asked China Eastern staff members at the airport and no one was willing/able to resolve my complaint.

Pros: New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff.

Cons: Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine.

Cons: Vegetarian food is terrible. Also no variety

Cons: My 2 checked suitcases had tsa locks, both of which were taken off and not returned and I have a couple items missing. Not much you can do about it but very frustrating.

Pros: Everything was great

Cons: More choice of movies, and more choice of translations languages for movies. Because longs hauliers need a lot of entertainment. Thank you very much for asking for our comfort

Cons: N/A: very professional crew! The cabin remained clean for the entire duration of each of my 11 hour flights.

Pros: Amazing crew members. The seat was comfortable.

Pros: Food was good. Wine was better.

Cons: Couldn't get an aerobridge slot at BKK. Odd for the national carrier. Not great with bags, going down stairs, having to take a bus to the terminal.

Pros: Crew and seats were good

Cons: Ordered vegan meal was terrible, hard to eat. Had to go with the regular meal instead to eat something, which was okay, but also not great.

Pros: The food was amazing

Pros: Service is the best

Cons: Mileage is the worst

Pros: Everything was great!

Cons: More dates available for reward redemption

Pros: Our family had 3 seats together

Cons: RUDE AND NASTY FLIGHT ATENDANTS. THEY SHOULD FIND NEW EMPLOYMENT WITHOUT CUSTOMER CONTACT! !!

Pros: Landing & leaving the plane.

Cons: Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted.

Pros: Quick boarding

Cons: The air steward and stewardess were so noisy throughout the flight. I stood at the last row where it was close to where they sat and toilet. They took non stop and laughed literally loud. can you imagine the other way round - I am chatting loudly in the midnight and they are trying to get some sleep? They just didn't have professional mannerisms and service awareness.

Pros: All set up for reasonably comfortable short haul flight and prices ok at similar to Thai Air

Cons: Priced the same, but unlike the wonderful Thai Air (my only other long haul experience) my ticket price and 8hr flight didn't include any food (Thai Air had 2 complimentary meals) and no one told us we could pre order and pay for food, so missed out when it was brought round. They charge to rent blankets and pillows (free on TA) and couldn't even help me with a glass of drinking water other than offering to sell me a bottle but at $10 USD as they didn't have any change (TA provide complimentary bottled water plus comp tea & coffee. Think there needs to be clearer info/advice 're refreshments for customers on long flights like this

Pros: The food

Cons: I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around

Pros: Seats were comfortable

Cons: The crew was not friendly, and the food selection is limited

Pros: Price were amongst the cheapest

Cons: Terrible cabin cleaness and rude crew members. Nothing matches the Malaysian hospitality promoted.

Cons: Did not departure on time

Pros: 1) seats 2) price 3) timing

Cons: 1) food

Pros: Exit row seats ..

Cons: No food, drink or water ... no snacks either ... peanuts cost a few baht, 9 baht per bag at 7/11

Pros: The low price

Cons: We didn't start boarding until the takeoff time.

Cons: The flight was a pretty good flight for budget

Cons: The flight had a lot of background noise from the plane. I couldn’t hear what the attendants were saying.

Cons: If the flight was on time.

Pros: I had a nice exit row seat so that was nice

Cons: The food was not good and there also wasn’t enough of it which is really bizarre for an international flight that’s 14 hours long

Pros: The crew was super friendly.