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Pros: checking in at Changi Airport is always a pleasure, helpful friendly staff

Cons: the food is disgusting

Pros: The crew was excellent, respectful and helpful.

Cons: Boarding by bus is poor

Pros: crew was pushing , no time in an rush all the time

Cons: service level

Pros: I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally

Cons: The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms

Pros: Liked the plug/outlet availablity and the movies.

Cons: Did not get up to date info on the final destination of bags. Food inedible, climbed from tarmac up the stairs into the plane, seats super uncomfortable, not enough customer service from flight attendants

Cons: We requested wheelchair assistance for my grandmother (3 days before the flight), but at the departing airport, the person with the wheelchair left early and we had to walk her on to the plane. When we arrived at Hong Kong, there was no wheelchair on the bridge, and after disembarking and being told to wait, it took 30 minutes for them to bring one. The ground staff kept trying to convince us to just walk which seemed very unprofessional.

Pros: The seat was not super comfortable but the crew was really lovely and so helpful!

Cons: More padding on the seat would have been nice

Pros: A great flight with friendly staff, comfy seats, good food, and great inflight entertainment.

Cons: The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate.

Pros: we were on time and landed ahead of schedule.

Cons: nowhere to store our cabin luggage

Pros: Can't complain

Cons: Cheaper? :) !

Cons: Music or movie will be good.

Pros: Crew were good

Cons: Flight was late.

Cons: The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair...

Cons: Business class boarding could have been more organized. Was sent to the gate too early from lounge

Pros: No thank

Cons: Baaad

Cons: Flight through kul was delayed. 3 security checks having to go out to another terminal meant immigration check twice. Not enough time for connection. Therfore, i not only missed the fight to India, the two remaining connections... Not good day, now I have to pay rebooking on 3 flights to get home!!!

Pros: Well organized loading, courteous staff, great vegetarian food provided, liked the real metal silverware and glass wine glass on the SEA>ICN route.

Cons: My usb charger connection was too loose to charge

Pros: There were movies.

Cons: too late giving out ear phones, and too many interruptions on the loud speaker....way too long explaining things everyone knows, like how to buckle your seat belt....give me a break.

Pros: On time, great meals, great friendly crew! Forgot how much I appreciate flying with Korean Air!

Cons: No improvement needed!

Pros: Lovely crew.

Pros: Premium flat bed is an old style business class sloping sleeper Affordable, though not cheap

Cons: Food is very poor Cannot check bags in until 4 hours before flight. Not helpful when transferring from an earlier flight.

Pros: The staff was very nice and helpful.

Cons: No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.

Cons: AirAsia is stepping the game up. Food could be better but the staff are always amazing with some of the biggest and whitest smiles I’ve seen. Thank you.

Pros: They got me to my destination

Cons: No legroom, very narrow seating, no meal, expensive and no on board entertainment for a 7 hour flight

Pros: No problem

Cons: Service can b warmer Practically no entertainment, just a common screen

Pros: Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr.

Cons: The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with.

Pros: Service, food served.

Cons: Economy class legroom is too tight and not comfortable.

Pros: We were in transit and I checking-in was orderly. Grateful for friendly crew.

Cons: Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much.

Pros: Very attentive crew

Cons: Nothing is included, but you should also know that going in

Pros: Fast boarding

Cons: Little help from ground staff with finding lost clothing

Cons: Had layovers in Malaysia and ended up being charged $145 extra dollars because of a checked baggage (which was supposed to be included in our ticket already)

Cons: No entertainment. For a 7h flight this is a slight disappointment. Food not included. I'd prefer to pay for it upfront when paying for the ticket or have it included in the price than pay for t in the airplane.

Pros: crew is ok, planes are good, food selection is somewhat ok, I guess it depends on a flight.

Cons: manilla airport is awful and there is nothing that can improve that...

Pros: yes the crew are good and accomodating

Cons: hoping the seats can adjust a little bit more to recline

Pros: Crew was not very friendly.

Cons: Checking in for flight was not very good. Counter help was not well informed/trained.

Cons: Food can be way better

Cons: Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam.

Pros: Because of my Platinum status with Delta the gate agent changed our seats to more legroom in exit row

Cons: We’re used to entertainment in seat like delta

Pros: On time service and crew service

Cons: Improvement to entertainment and food selection

Pros: plane was new and captain was professional

Cons: plane was badly late and the boarding process was poorly coordinated

Pros: Airport was quick but not because of airline.

Cons: How is there no WiFi or entertainment on a 8 hour flight? And having to buy water or anything to drink. Will think further about flying them for a longer trip.

Pros: On time Friendly crew

Cons: Food portion size, taste & quality Seat is little too tight

Pros: The crew on the aircraft were great.

Cons: The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement

Cons: Had layovers in Malaysia and ended up being charged $145 extra dollars because of a checked baggage (which was supposed to be included in our ticket already)

Cons: DELAYED

Cons: Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck

Pros: It was on time for a change

Cons: The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?

Pros: nothing

Cons: many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for

Pros: everything, the crew was efficient

Cons: more African entertainment to be added on the Johannesburg route

Pros: One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!

Pros: Nothing special.

Cons: Meal was disappointing. Beef was overcook and hard. Service quality is just okay.

Pros: I like the crew members

Cons: Entertainment selection and food could be better

Pros: Not Satisfied!

Cons: Need improvements

Pros: Passengers and crew were all nice and accommodating. Food was great!

Cons: Temperature was very cold 21C but perhaps that is to inhibit spread of germs.

Cons: Too cold on the plane, air is very dry, seats are very uncomfortable. The seats are hard. No cushion. No foot rest.

Pros: Movie selection was ok

Cons: Ran out of meals offered me crackers and bread boarding was a mess long delays I will never fly Philippines airline again!

Pros: Flight was typical.

Cons: No direction for the connecting flight and no help to understand the connecting flights.

Pros: Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability

Pros: JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops.

Cons: Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control.

Pros: Great service for economy. Very attentive flight attendants.