kayak.com.my is also available in Malay. Lawat laman ini dalam Bahasa Melayu.
|June||Best time to beat the crowds (4% less expensive on average)|
|January||Most popular time to fly (13% more expensive on average)|
Average price of a return ticket
|RM 1,037||(avg. price over the last 2 weeks)|
Good deal for a return ticket
|RM 143||or less|
An average direct flight from Malaysia to Hainan takes 14h 00m, covering a distance of 2029 km. The most popular route is Kuala Lumpur - Haikou with an average flight time of 20h 25m.
The cheapest ticket to Hainan from Malaysia found in the last 72 hours was RM 1,479. The most popular route is Kuala Lumpur Intl to Haikou Meilan Intl and the cheapest airline ticket found on this route in the last 72 hours was RM 1,479.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travellers know whether to wait or book now.
Scores according to KAYAK customer reviews
Pros: "The crew are amazing"
Pros: "Crew was very good and professional, yes the seats were comfortable"
Cons: "I think the Xiamen knows how to run an airline."
Cons: "They wouldn’t let us in the plane due to passport expiring within 6 months of travel. That should have been something you should have put out there during the booking process. We’re now not going on vacation and are having a hard time getting anything back from a trip we couldn’t take"
Cons: "Hope to keep departure on time !!!!!!"
Pros: "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
Cons: "There is no individual entertainment screen. The small screen from the ceiling of the airplane was far from sufficient."
Cons: "The crew should speak better English. They polite and helpful but clear English is a plus value"
Pros: "The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all."
Cons: "The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success."
Pros: "The check in boarding pass is not that nice."
Cons: "The boarding pass people need to improve, especially to elderly people."
Cons: "Better movies , better vegan food"
Pros: "Crew was friendly"
Cons: "To many transfers"
Pros: "Crew's Services"
Cons: "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."
Cons: "I was charge a terribly high exchange rate for this tickets! Not acceptable at all."
Pros: "Almost nothing, this was a terrible flight and experience! The movies were good, that's about it."
Cons: "No online check-in, long waiting at in-person check-in. Rude, inattentive personnel; worst is that every passenger in transit need to go through customs in Xiamen which is terribly complicated. No word about this upon booking or on Xiamen airline's website. Customs in China isn't a nice experience either. Nobody was able to find the right way for check-in, it was a mess. I will never fly again Xiamen Airlines and I recommend to everyone to avoid this airline under any circumstances."
Cons: "the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX"
Pros: "The Chinese people were wonderful! But I was required to pass thru security checks 3 times arriving. 3 times transiting and 3 times leaving. At customs, transit and departure. No common sense to their process only"letter of the law". For example I was taking beef jerky to my friends in Thailand but the Chinese security has a meat sniffing dog and they confiscated it as well as the girl in front of me More than $100 worth of jerky. They should have given it back at departure gate. I had to buy more in their duty free shop. Also they cancelled my flight without advising me but did get me on Thai airways later that day. Too much hassle to Transit China"
Cons: "Had to process in and out of immigration then back into airport No transit area"
Pros: "I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison."
Cons: "They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion."
Cons: "I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!"
Cons: "Xiamen reps at KUL didn’t let me board because they said my middle name on boarding pass didn’t match with the name on Chinese transit visa. I got this Chinese transit visa just to transfer because of the airport layout and that part was also didn’t make sense. They didn’t accept my middle “Y” on the boarding pass and it was so much of hassle to argue and finally let me through. Will never fly again on Xiamen."
Pros: "This leg was continuation of flight that began in Xiamen. Same plane and crew. 787 Dreamliner layout is efficient, generous legroom and recline is better than American carriers. Crew works as team, fast and courteous. Very helpful and professional, Water offered frequently, trash pick up kept cabin neat, bathrooms always clean. Passenger announcements are clear and crisp is English and Chinese."
Cons: "Really, no complaints. More entertainment choices would be appreciated however is not my priority."
Pros: "The number of take offs equaled the number of landings :)"
Pros: "Empty seats"
Cons: "Everything else. Staff was rude and did not speak English, food was terrible, and the airport was very confusing. We had a 4 hour layover at Xiamen airport and instead of going straight to our gate, they made us go through immigration, then transfer services, then back through immigration. We landed at 5am, the transfer services open at 6, then check in opens at 6:50, but we weren’t allowed to check in until 8am because our flight was at 10am. We basically stood in line without anyone giving clear instructions and waited at different line ups for 1 hour each. Horrible airplane, horrible airport. Never transferring here again."
Cons: "The check in staff did not let me check in and denied to support me! The reason was that my first name, middle name and last name were written in English order, not in Chinese order! I want my money back! All of my plan and meetings in Xiamen were cancelled!"
Pros: "Nothing. never boarded. Took the train instead."
Cons: "1 hour connection. I missed my flight because the flight out of LAX got delayed."
Pros: "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
Cons: "Lounge could be improved. Does not compare to other Airlines Lounges."
Pros: "No problem with staff"
Cons: "Food is okay"
Cons: "u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?"
Pros: "I liked the plane. 787’s are the smoothest rides."
Cons: "Xiamen Airlines should be applauded for having a direct flight from LA to Qingdao. But they have a lot to learn about the proper service and materials in business class. Not surprisingly, they have gone for the cheapest way to service the customer. Lot to learn."
Cons: "Nobody could rearrange any flights for me, zero help!"
Cons: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
Cons: "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
Pros: "I like the price but best of all the service and the attention given to us by all staff members."
Cons: "Everything was great!"
Pros: "Seat were comfortable , staff friendly"
Cons: "The long layover"
Pros: "Crew working hard. Seat comfort and clean restroom."
Cons: "Awful food. I basically not eating, going hungry."
Cons: "I couldn't fly because they said there was NO TRANSIT lounge in the airport and I didn't have a VISA to enter China? Who ever heard of a visa for transit?! My destination was Singapore! I am told I have to get a transit visa in order to return home and for me and my son 350!! For 2 hours transit in an airport??? This is NOT a world class airlines, they make their own rules. I will buy another ticket!!"
Pros: "The food was good and staff was friendly"
Pros: "Crews, food. Also Transfer Lounge in Xiamen is a good place without charge."
Cons: "Boarding because we have to take bus at Xiamen airport.Also, security checks at Xiamen are very complicated."
Cons: "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
Pros: "Crew and staff are professional and worked well together, fairly efficient"
Cons: "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
Cons: "Xiamen airlines are horrible I will never fly them again. Phillipines airline was excellent"
Pros: "Crew was friendly."
Cons: "couldn't book through from Shenzhen yp Guilin. Had to check-in again at Fuzhou and go through security again."
Pros: "They redirected me to other carriers"
Cons: "Show up and the flight was delayed 4 hours. No reason given. My layover in Xiamen was only 2 hours. They kept wanting me to fly the next day. When I complained loud enough they finally yielded and found an alternative to LAX."
Pros: "Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be."
Cons: "There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course."
Pros: "Overall Ok"
Cons: "They stole my laptop on board, and they cannot secure the thief even though we know who it was My bike bag was broken"
Pros: "Service in flight was great ! Meals were surprisingly tast and the seatback entertainment was well equipped for the 13 hour journey"
Cons: "Since the airline is so small, they don't schedule agents for check-in prior to a couple hours before boarding. That was a bit frustrating when we wanted to be at the gate early."
Pros: "on time food"
Cons: "no movies"
Cons: "The staff was rude and the flight was delayed twice."
Pros: "Great crew in business class!"
Cons: "Wifi was terrible, entertainment is below average and angle seats for a 12 hour flight is sub par. The food was so so"
Pros: "some of the meals were tasty."
Cons: "No WiFi on the flight back, poor entertainment choices, overall an uncomfortable flight experience."
Pros: "Cheap and fast"
Cons: "Crews are not as friendly as they should."
Cons: "The food is horrible. Bring your own sandwiches. The flight attendants are very nice, but inexperienced. Our flight had to wait for the fate to clear and passengers got up and started taking their bags down while on an active taxi way. They were walking around while the plane was moving."
Cons: "So hot on the plane and cramped."
Pros: "New planes. Spotlessly clean. Hard working helpful staff. Good boarding. Adequate legroom by modern standards. Food typical of economy these days. OK. But really good staff."
Cons: "Fried rice breakfast out of Rome. Mushy. But overall food out of Sydney, Rome and Shanghai, fine."
Cons: "plane parked too far from main terminal. long bus ride delays arrival time."
Pros: "The seating for the short haul flight was far better than the long haul flight, the planes should have been switched as the short haul plane was more suited to long haul and vice versa"
Cons: "There was limited food available which meant there was no selection available just what was left, not acceptable"
Pros: "Plane was okay/good. Crew was good."
Cons: "being able to sit together the first flight since we booked months in advance, my seats were broken both flights in the recline position, and the crew kept getting upset with me for it, we were constantly skipped for water even during meal times."
Cons: "Ground service staff (not individual) in PVG showed poker face to customers not only to me."
Cons: "MU ground service in PVG was fair during check in, it was not as polite as in HK."
Pros: "Seats are comfortable."
Cons: "Check in agents could have been more professional"
Pros: "I hated the airline!"
Cons: "The food was terrible and the staff was not nice at all. Worst airline."
Pros: "Crew was amazing especially for such a long flight. Nice to get food too. Great on flight entertainment"
Cons: "Breakfast was not nice. On line check in could have been easier."
Pros: "Nothing! Couldn't be worse. The crew don't care about passengers and can't speak English either. We had a very long delay for no reason. The plane landed at a different airport that it was supposed to and then the airline bussed us to the Shanghai airport. Terrible terrible operation..."
Cons: "Everything! First please hire flight attendants that can speak English. Then provide better food. Even with Chinese standards the food had a bad quality. The stewardess didn't even understand that airplane mode exists for cell phones. She screamed at me to turn it off. Entertainment was a disaster"
Pros: "For a budget airline, it was an excellent flight, on time, reasonably good seats, with vegetarian food as ordered."
Cons: "It was slightly disorganized, with not a lot of smiles from the crew, but it was fine anyway. I wish food portions were a little larger."
Pros: "I got the seat all the way in the back i prefer those because it sits 2 and you are only sitting next to one person. Tv had more than 2 dozen movies options and several games to choose from. They provided a pillow and blanket along with headphones for tv. Crew was very friendly."
Cons: "Food, but its airplane food and can not except to much unless your sitting first class."
Pros: "Loads of space. Super crew,"
Cons: "Nothing. It was perfect."
Cons: "I was surprised for an overnight flight, no pillows provided, no toothpaste available, need to take hus from plane to terminal"
Pros: "The actual flight was really fantastic, food was warm, flight was relatively comfortable/smooth, entertainment at least for me was good, since they had a decent amount of Japanese music to choose from, and the attendants were friendly and nice. Everything was 100% on time as well. I could complain more about tiny tiny things, but for $500 I felt I got a lot better service than United on an equivalent route."
Cons: "Seats were slightly stiff, but not too bad. Only bigger issue was upon boarding all the people lined up in a 100+ yard line and caused a bit of commotion instead of waiting for their seat numbers to be called and forming a small normal line. This is in no way the airline's fault, and they tried to make it work in spite of the people doing it, but as a Westerner this was confusing."
Pros: "It was cheap but I would not do it again"
Cons: "I made friends with another passenger who when texting his number introduced himself as ‘XYZ, flight from hell’. That pretty much sums it up but here’s a laundry list of issues I faced on the trip 1. They landed us in a different airport in China and did not inform us on how to get to the other airport (PVG). After several failed attempts of catching a taxi that accepts Visa or US dollars, we finally got a bus that ferried us 2. They also did not automatically transfer the luggage, so I had to carry my two checked in bags to the other one and then stand in a 45 min queue to get them checked in again 3. Unhelpful ground staff 4. Delayed second flight. After a shitty eight hour long layover, we got another 2 5. Horrible food 6. No ear plugs are available in the plane 7. Not a single apology from the crew about the delay Also, anyone who doesn’t speak mandarin needs to understand that the crew in China is not well equipped to understand and help you, so be prepared to have the translation struggle"
Pros: "On time boarding. No delays. Crew did their best to help everyone."
Cons: "Cattle boarding at PVG was less than ideal. Long wait time between flights. Equipment not as comfortable, but thankfully is was a relatively short flight. No choice of entertainment options and cabin lights were on for the duration of the second flight. Cold meal was okay on second flight from PVG to BKK, could have been better."
Pros: "nice service"
Cons: "all passengers of economy almost boarded but we had to wait for a minibus to take us to the plane, this is ridiculous"
Pros: "clean cabin, nice service, smooth connection"
Cons: "some of the crew didn't understand English very well, not much movie choice on board"
Pros: "Punctual. Seat space better than most airline"
Cons: "Food is meh"
Pros: "The price and availability was a plus. Food and drinks was too. No personal entertainment....short flight anyways. If leaving or arriving from HKG, you will be taking the shuttle on the Tarmack, so you maybe out in the weather for a few. Clean and friendly. Would fly again."
Cons: "They rescheduled my return flight a few hours earlier, but offered no compensation....also it was about 30 minutes late. So what was the point in making the flight earlier?"
Pros: "Crew. Plane. Check In Service"
Cons: "Food was quite bad."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Short layover, very good price."
Cons: "Very obvious the crew (at least in my section) have a problem with Non- Chinese people. Their attitude changed to others as well as me when they are asked for something. Very noticeable!!!!!!"
Cons: "transfer process in Shanghai choatic. Need to wait for staff to take me to transfer area. Airport staff in Shanghai rude."
Pros: "New aircraft"
Cons: "Food is boring. Crew barely speaks and understands English."
Pros: "the crew were fantastic thank you"
Pros: "The crew profesionalism"
Pros: "The seats recline quite far- making it more comfortable, good up to date entertainment."
Cons: "The staff was rude, the food was horrible, they lost our laugagge-ruining our vacation, poor costumer service."
Pros: "Personal, comfortable, easy"
Cons: "The breakfast pack was ok but the scroll thingy was dry and not very nice!"
Cons: "The check in experience was awful. We have a layover in shangai and found out we have store our bag in a pay locker. He almost didn’t let my friend on as she had 8 clean pages on her passport but none of them were clean on Front and Back side. He said Indonesia would not let her. That was untrue. And we were in business class no less."
Pros: "same as before Staff excellent and nice with everybody"
Cons: "the foods"
Pros: "Clean, comfortable and ahead ov time"
Pros: "good selection of movies"
Pros: "Good selection of movies"
Cons: "The food were not fresh and ill prepared"
Pros: "Never made my flight :-("
Cons: "I mistakenly could not obtain my boarding pass in time, and even though the security crew at the gate let me through check in with proof of my itinerary they did not let me board because I did not have my boarding pass. I ran as fast as I could to the transfer gate check in, with 15 minutes till departure."
Pros: "Clean, standard decor with great leg room for the international flights. Pretty solid choice for the price you pay. Food was surprisingly good and they had a very solid entertainment system. On par or even better experience from what you can expect from a typical American domestic airline carrier... which is a low bar."
Cons: "Nothing bad to say."
Pros: "New plane. Airport at LAX and Shanghai clean."
Cons: "Bad food and lost my luggage with all my cosmetics and shoes When I asked for different food they said that was all they had. They told me they had 24 hrs to find my luggage."
Pros: "All the way into hours late the lake from SFO to Shanghai was awesome"
Cons: "I didn’t like that the Chinese government let me into the country for a long layover so I had to sit in the airport for five hours"
Pros: "Delay ex Manila was said to be 3 hours but was shortened. Looking at bright side."
Cons: "The reception in Shanghai did not at first permit me to connect on my flight to Rome. If I missed that I have a flight on Monday 11am to Geneva that I would miss. My shortened layover in Shanghai due to Manila delay was still 45 minutes but Inwas being asked to transfer and get another flight through the transfer desk. Luckily After a few minutes in line at the transfer desk, was allowed back on my original flight. However and unfortunately, it was due to another 2 hour delay. arrived Rome 815++ pm ISO 6pm."
Pros: "The crew did a top notch job which made the flight enjoyable. They walked around often to make sure everyone stayed hydrated."
Cons: "The seats weren't the most comfortable and the food was normal flight food."
Pros: "Everything was smooth."
Cons: "Custom sucks in China, slow and not efficient."
Pros: "Everything is pretty great with their biz class"
Cons: "Their was a bad delay. And when people asked they just kept saying everything is good it is just a delay boarding. (It was way after the take off time...) Could've been more upfront about it."
Cons: "The crew was very gentle."
Pros: "I like nothing about your customer care service"
Cons: "Provide efficient customer based service to ensure customers can contact you when they need to make changes to their reservation."
Pros: "Very fast and efficient from start to finish."
Cons: "Both flights this trip were delayed more than an hour with no explanation"
Pros: "Ground cruise not too strict with the weight. Exceed 1 kg and plane not full also insist to charge. Filipino staff"
Cons: "More human touch less $$ orientated. Make customer willing to come backs"
Pros: "Extra leg room space"
Cons: "Neater & organized seat pocket. In The flight from Bangkok to Singapore, there were rubbish in the seat pockets"
Cons: "Delay, friendliness of ground staff, overall feeling of saving every penny"
Pros: "They did not serve my food , please look into it as seriously."
Pros: "I like schedule on time and the arrangement on board"
Cons: "I travelled Korean JeJu Air budget airlines. The service may be Jetstar can consider, they give a small cup of water as a welcome drink & helping passengers loads luggage onboard. Even it was budget airline but no compromise with passengers service."
Pros: "It got me there at a reasonable price without being too uncomfortable!"
Cons: "Boarding was a bit of a mess (but I've seen much worse)"
Cons: "Yes but it's a short flight."
Cons: "Plane was late on arrival so departure time was delayed and we had connecting flights and the Jetstar ppl wasn't very helpful with informing Jetstar Pacific that we'd be late... We made our connecting flight but only just"
Pros: "Nice and pleasant service during the flight."
Cons: "Nothing much to ask for."
Pros: "Smooth landing"
Cons: "Complimentary drink"
Pros: "Crew were kindly , seats very comfortable"
Cons: "Everything was veey good"
Pros: "Crew very efficient, seating comfortable compared to other Spore-KL Budget flights."
Cons: "The staff from check in counter assistance should be polite ."
Pros: "Smooth on-boarding, comfy seats, on time pleasant journey"
Pros: "Quick boarding, pleasant staff"
Cons: "Arrival card not provided, only provided custom declaration form. So we thought arrival card not needed, and we were turned back after queuing to the front of the immigration counter."
Pros: "Crew were pleasant. Nice waiting area at Manila International Terminal 1."
Cons: "1 hour delay. No vegetarian food offered. No Customs card offered for travellers to fill in."
Cons: "Was not able to board as the flight was overbooked"
Pros: "Check-in staff gave exact range of time for boarding. Pretty comfortable and nice cabin crew."
Cons: "Don’t recall the greetings from cockpit and lack of announcements on potential turbulence and heavy rain plus lightning closer to destination. Only heard from cockpit almost nearing landing."
Pros: "Seat upgrade on the same sector is cheap at $32 compared to $60 for scoot."
Cons: "Assigned seat 30A... This row shouldn't exist at all, though seatguru states that seat pitch is consistent at 29inch, it doesn't feel like that at all. When the seat infront reclined, it hit my knee... And i'm not tall just 1.7m. Then row 30 seats doesn't recline, the recline function is there but almost immediately you hit the bulkhead... Lastly, there was this male stewardess who is plain rude, i would be angry if he was a street hawker, let alone a flight attendant. He shouts at passengers to stop eating (some bread which they packed), it wasn't directed at me so i didn't quite bother. But a while after i upgraded to row 13 (exit row) and was snoozing, he came over, grabbed and tucked my arm and asked me the girl seated next to me to go back to our seats... When i asked "what do you mean go back to our seats? We paid for the upgrade." He walked away. The only saving grace is he came back 5-10mins later to apologise saying he didn't know we paid for the upgrade."
Cons: "The flight was overbooked! Never made the flight. Got offloaded!"
Pros: "Flight is good, it's Jetstar so no food or entertainment was required, flight leaves Singapore at 23:00. Sleep and wake up in Darwin"
Pros: "Fast Check In and Boarding"
Cons: "Old Aircrafe Totally no Service"
Pros: "Friendly crew quick and uneventful flight"
Cons: "At check in our family was separated all over the plane. When querying after receiving the boarding passes told can’t do anything until he jestar supervisor put us in the same row. The plane was barely a third full so bit of effort from the initial staff would have helped."
Pros: "Crew was polite and helpful. Trip was very short so for entertainment and food there was no need of it."
Pros: "Punctuality and cleanliness of the flight"
Cons: "Food and Drinks Menu Pricing"
Pros: "Friendly crew, food actually very good"
Cons: "Aircraft not clean, several seats with trash when we boarded! Seats to close to each other, no space for legs for anyone 1.70 plus"
Pros: "Quick boarding"
Cons: "Many people brought suitcases onboard that were obviously over the 7kg acceptable weight. seems very unfair that they didn't have to pay to check in."
Pros: "Friendly crew, clean, smooth boarding and arrival (incl baggage)"
Cons: "Automated check-in is a pain for a family. There's really no room for your legs (I'm 1.8m and no chance I don't touch the next seat) - esp for old people not to recommend as definitely not healthy to be that squeezed. Worse than any other low cost carried from a space perspective."
Pros: "Smooth take off and landing"
Cons: "The boarding was non sense when inviting passangers from the particular rows. People were not given enough time to qeue in so that it actually didn’t matter where you sit coz it only caused chaos. The seats in the plane were ripped and would definitely require some maintanance. It was a late flight and the cabine crew seemed to have enough for that date so that the only smile you could get was when saying goodbye. However, they did the job in a proffessional manner."
Cons: "The staff are very rude and not helpful at all. They cancelled my flight just because i did not book the ticket out of the philippines."
Pros: "My seat was changed to a place where I don't have space to store my backpack."
Pros: "750pm flight. Hope they add mor late night flight."
Cons: "I dont have checkin luggage. Web checkin did not give me straight to gate boarding even on FasT booth. Old system allows me straight to gate."
Cons: "The seats are tiny."
Pros: "It was on time and efficient. All staff very helpful."
Pros: "ontime arrival"
Cons: "Check-in crew in HKT tried to charge us money by forcing us to check-in bags saying flight was full and overhead space was limited. We had 2 carry-on bags (each 14 kgs) between the 5 of us in our family. They said we are only allowed 7 kg per person per bag. It didn't make sense to us. So we took out stuff from each bag, creating 5 bags for each one of us, so that each could be less than 7 kg. They even mentioned not to try to combine the bags later!! So Thanks to genius Jetstar carry-on allowance rule, we ended up taking more space in overhead bins, resulting in not all passengers finding space for their luggage."
Pros: "friendly crew"
Cons: "flight was delayed. had to change gate"
Pros: "Everything was great"
Pros: "Fast Check In and Boarding."
Cons: "Totally no services for the passenger and seats are not comfortable."
Pros: "Cheerful cabin crew"
Cons: "Not much legroom"
Pros: "On time"
Cons: "When I bought the ticket on the website. The times showed in am/pm. I bought a ticket thinking I was flying am and later found out it was pm. So I had to change the flight for an amount more than the original ticket. My mistake but suggest using 24hr clock for purchasing."
Cons: "Flight delay"
Pros: "The flight board on time"
Cons: "The airport didn't show the gate correctly. When the passenger ask the airport staff also don't know everything. My goodness."
Pros: "Easy boarding and relatively smooth flight"
Cons: "Delayed waiting on the plane, however all boarded on time. Seating was tight with not much leg space and tight with the people next to you. Menu options were the usual and as it’s a shortish flight just had a light snack and drink."
Pros: "On time. Bought extra luggage so no issues. Noticed Singapore end was a lot more efficient at Departure n had a real person at counter. KL end had no one and was self check in. There was a young lady to assist the self service kiosk but only if you knew the process. Some people lined up for the baggage drop off without getting boarding pass n luggage tags as they were new to travelling n just joined the queue."
Cons: "Plane made loud cranking sounds on landing almost as if wing flaps were rusted!"
Cons: "We had to pay over $165 USD for luggage. On a 7hr flight we cldnt even get water w/o paying for you"
Pros: "crew members were very friendly and pleasant."
Cons: "flight was delayed but it was okay."
Cons: "The seats provide very little space which is especially bad when traveling for many hours, the food options were quite bad, this is the only flight that i've been asked to take my headphones off during take off and 30 mins to an hour before landing and it makes no sense, the crew was quite rude and not helpful and overall the quality of the aircraft is quite dated and was left in a bit of disarray."
Pros: "The price was good"
Cons: "I had issues when I was checking in as the ground staff said my name in my reservation did not match the name in their system. This is a problem which they need to resolve internally as I wrote my name correct"
Pros: "Food was OK"
Cons: "Flight attendants barely speaks English. Difficult communication. On the top of it, the PVG airport was closed and we had to land in Xiamen. They kept us 3hours inside the plain"
Pros: "The crew were attentive but appeared to be new"
Cons: "The seats were uncomfortable and the food was poor quality and selection"
Pros: "The crews were amazing, quick services."
Cons: "The transfer waiting time is too long, 7-9 hours. The plane took off and landing were a little rough."
Cons: "Different site next time"
Pros: "Good service overall. Great meal."
Pros: "Nothing. The crew did not let us board even though we were 15 minutes early to our gate and made us change flight."
Cons: "Go by the time and not close gate before boarding time."
Cons: "We got problem when checking in, there was a group of people that didn’t allow us to do check in, and forced us to pay some amount to have another flight. Then we mis the flight. This could never happen to us or anyone but it did to me! We have to book new flight back to Bangkok. If Kayak authority see this message, please guide if we could have any compensation from missing the flight. We totally disappointed with Shanghai airport Thank you"
Pros: "Cleanliness, food, and service"
Cons: "boarding could be improved. Seat space very small when the person in front reclines. Almost impossible to eat your meal. Could use a few more hit movies."
Pros: "We got food (unexpected) and the seat was mildly comfortable. I don't feel like I can complain. The staff were nice and the trip relatively short. I liked it."
Cons: "There was basically no entertainment. Only a small screen but I could not read the English subtitles and I could not hear the audio either. I brought my tablet, but the flight would have not been very tolerable without it."
Pros: "Nice new airframe, for what that's worth. Attentive staff."
Cons: "Food is horrible. It just is. Nothing enjoyable about it. Inedible. Legroom on absolute lowest end of what's tolerable for this duration."
Pros: "The crew was friendly. The Plane temperature was excellent. The boarding was peaceful and organized. The flight was smooth and The Pilots were helpful and friendly. The seating was comfortable on the plane."
Cons: "The Plane was an older plane, and out of date. Limited food selection. Limited entertainment selection. There was not enough drink service. There was no way to carry your own water on board to keep yourself hydrated and the ability to get plenty just wasn't available."
Pros: "I like that I was boarded quickly and taken care of."
Cons: "I didn’t like the food or snack. Not my thing but I’m sure others like it."
Pros: "Very nice staff and flight"
Cons: "Nothing to complain about"
Cons: "Our passport numbers were not attached to the reservation and caused significant problems and we almost missed the flight."
Cons: "connection via schanghai was terribly slow due to extra passport controll"
Pros: "The business is great at affordable pricing. The food is good."
Cons: "The food may need to improve with more choices. There is limit choice ."
Cons: "I had a problem with baggage. A well packed liter of olive oil had 3 different packing materials to protect it. I found a gaping hole in it. There was nothing sharp that could have caused it. Several things in addition to the suitcase were damaged."
Pros: "Check-in and boarding were hassle-free and efficient. The staff was friendly and accommodating. Food was passable, and attendants were quick to refill water and other drinks."
Cons: "Full flight but not a lot of leg room for tall people."
Cons: "Upon arrival in PVG, CEA representative met me and gave 2 meal vouchers even though I was supposed to receive a hotel for the 20 hour layover. She denied that any hotel was supposed to be provided and told me to go talk to the transfer counter, despite it being obvious that no one was at the counter. All CEA counters in the airport were in fact closed because it was 1am, and the best the phone hotline could do was verify my reservation but tell me that since all their employees had gone home there was no one in the airport they could reach. They suggested I “quickly look around” the airport to see if I might find a CEA employee to show the reservation to. I ended paying for what turned out to be a horribly dirty motel for the night. Will definitely be avoiding CEA in the future. Also, plane smelled like people were smoking on board."
Pros: "The plane boarded quickly and took off early."
Cons: "Food was bad. Entertainment was bad."
Pros: "Service was good and attendants were very friendly and responsive. Flight was smooth and quick once we got off the ground."
Cons: "Boarding was very chaotic, but that is usually how China is. We rode a bus and stopped for no apperent reason for about 10 minutes. Got very warm very quick. Got to the plane and then we sat on the tarmac for about 1.5 hours. Long enough to be fed. No reason given and no delay information in English. We knew there was an issue when the Chinese gronned after an announcement in Chinese."
Pros: "Very quiet red-eye flight, slept the entire way."
Cons: "Ground crew not employed by China Eastern, failed to give boarding passes for connection to JFK, when I asked about it I was told you can get it in Shanghai!?!?"
Pros: "Comfortable seats in First Class, Flight Crew was very attentive, food was very good as well"
Cons: "The constant smell of cigarette smoke wafting through the cabin, even though it was a non-smoking flight"
Pros: "The plane is very modern, clean and fresh. General procedures of check-in and boarding were smooth. Food is definitely very good for a regional flight - good choice of entrees."
Cons: "Lack of English language abilities from the airline staff. Small choice of beverages (a tiny glass of red wine only is offered to the meal, otherwise you're sticked to water mainly), entertainment on a 5+ hours flight consisted of a couple of Chinese movies on a main screen, flight attendants retreated themselves to the galleys after the meal services on both PVG-KUL and KUL-PVG flights"
Cons: "flight delay 2 hrs, no explanation. very hot, i booked in room i shnaghai, wasted my money as i reached there 3am in downtown shanghai"
Cons: "having to walk out siside to get on the bus to the plane and then from the bus to the airoplane while it was cold and snow caused me to cache a bad cold...would be better if that could be avoided..."
Pros: "Barely anything"
Cons: "Almost everything not comfortable seats"
Pros: "Fast boarding. Crew was nice"
Cons: "Only water for drinks. One movie played for the whole plane. Food was not great"
Pros: "Small seats uncomfortable Too hard, No entertainment"
Cons: "Seats very uncomfortable"
Pros: "Average airline with weird twists. They showed cat videos on the common screen above the middle row - over and over again. Then movie trailers - over and over again. It was funny at first, then got really old....it was a at least a 10 hour flight....ug. Food was okay. Staff were good. More leg room than I was used to on American type airlines. But it was okay...."
Pros: "I like the space and roominess"
Cons: "The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread"
Cons: "No leg room at all. Seat was jabbing into my legs the whole time. No entertainment, no food."
Pros: "I liked the service,"
Cons: "flight one hour late, no reason given. Ticket name did not match passport, security issue. I should have said Ronald McClain only ,not full name Ronald Bruce."
Pros: "On schedule"
Cons: "* The TSA locker was missing * the belts were missing"
Pros: "Terrible customer service, old plane still had ashtrays, served warm coke with no ice, food was shockingly bad, raw onion and squid salad, searched 3 times in communist china, no air conditioning in main terminal in Shanghai, crew was rude. Etc. etc"
Cons: "Terrible food. Bad customer service, old plane, power points broken, rude flight attendants, no air conditioning in main terminal in Shanghai- worst flying experience of my life."
Pros: "Food was great"
Cons: "No phone policy even on airplane mode which isn't even logical, plane was not very comfy"
Cons: "Kiwi.com accidentally booked me on a flight for the wrong date. I was not able to board my flight to Bangkok and I am currently stuck in Beijing. My Chinese visa expires today and I face serious penalties if I overstay. This has been an absolute disaster."
Pros: "I really like this Airline cuase sky team take a good care.also i am booking more that 7year till now"
Cons: "I would love travel all 8year untill now same china easther airline cuase they really good service."
Pros: "The price was the best. Keep up the good work on that dimension."
Cons: "despite checking in online i had to wait 1 hr to check in my bags, then another 50 minutes for TSA screening and immigration. Inalmost missed my flight Osaka - Shanghai when I was transiting in Shanghai, waiting for my flight to AMS had to clear immigration (why?) and go through another TSA screen, items that were allowed onboard in Osaka were refused on a second screening.when i asked to break the items that were confiscated (my cigarette lighter being the most egregious) the little apparatchik took my boarding pass and said if I wanted to do so I could do so back in the terminal and rejoin the line (in which I had already just waited for 40 minutes) compare this with the politeness of the Japanese experience, and you realize how much the surliness, aggressiveness , corruption and general thieving tendencies of government officials makes us despise PRC officials"
Pros: "Colour of the seats"
Cons: "Food was rubbish Air con Random lights on / off; yellow / blue Delay"
Pros: "Staff were still friendly even though they were affected by the delay -went out of their way to make sure our sleeping kids didn't miss out on ice cream by putting it in with dry ice."
Cons: "Flight was delayed by over 4 hours. Food was dry and tasteless. No real entertainment system. Toilets old."
Pros: "Nothing horrible happened."
Cons: "Food was bad. Some of the flight attendants kept ignoring us during food/beverage service, at first I thought it was because we had a baby but then I realized they also weren't serving the guy across the aisle from us, and the only thing we have in common (that no one else did) is that we are white. Flight attendants were generally really rude."
Pros: "Very little."
Cons: "The booking counter in KBV couldn't check me in for my connecting flight in Shanghai. This required me to wait in a number of lines in Shanghai, get a temporary visa, pick up my luggage, check in again and repeat immigration and security-early in the morning with a flight to catch. Also, I tried to speed thing up by attempting to use the Priority check-in, thinking that my hurried situation would be enough to convince the counterperson to help me. NOPE. Even though there was zero line, he refused to help and treated my like a peasant. I've never been treated that way at an airport before. Extremely rude and frustrating for us. Oh, and then on the flight back to Tokyo, there was a fight between two men in the aisle. I'm not kidding. I will never fly this airline again. It was cheap. And I should have known better."
Pros: "The food was edible"
Cons: "After boarding they made us sit in the airplane for three hours before taking off for unnaounced reasons. They were very unhelpful with questions or concerns of the passengers, and would not let us get off the plane (where a much more comfortable waiting area was). It was 2 in the morning, which made it worse, and I missed my connecting flight as a result. The airplane seats did not recline."
Pros: "The food was great in Business Class"
Cons: "The pilots smoked in the cockpit and it was horrible to smell for 4 hours. I don't understand how they can do this."
Pros: "Nice staff"