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Pros: Crew was terrible plane dirty and very poor service waited 90 minutes after take off to get a drink in business class. Last time I fly this airline used to be ok but now going downhill

Cons: Almost every thing. Incredibly dirty plane and crew just poor not interested in passenger at all unfortunately noticing this more and more with MAS

Pros: excellent staff

Cons: ship needed cleaning

Pros: Malayasia airlines made me sad since they left my luggage in KL on my trip to Shanghai today. The agent in Shanghai was really bad to handle situation. He doesnt care at all. No one from Malaysia Airlines showed off to explain the situation. Me and my wife dont have any clothes to change. Very bad

Cons: Malaysia airlines need to Change the behavior of the staffs in shanghai especially the agent or the station manager of MAS

Cons: Did not departure on time

Pros: Crew was good. Boarding good too.

Cons: On time performance.

Cons: We missed the flight going to LA in Beijing because the airplane from Manila landed late, and we don't have assistance in the immigration, they don't speak English. They rebooked us with different seats, I have 2 child separated in my seats, not nice.

Pros: Flawless flight, comfortable seating for me.

Cons: Food mediocre at best. Air China serves beef or fish. If you don't eat either, request vegetarian. Food not as good as other airlines.

Pros: Nothing

Cons: Everything needs to be improved, they need to learn from Emirates

Pros: Seats were comfortable, crew was good

Pros: Everything was good but we were not able to select seats on the leg from Tokyo to Nagoya until arrive at check in and by that time all seats assigned and we could not be seated together and had to have middle seats. ANA needs to work this out...

Cons: The sound for the entertain in seat 26G never worked....unsatisfactory for such a new aircraft “Dreamliner”, make it a dream.

Cons: Old Aircraft Interior, could be more comfortable

Pros: I loved the film with kabuki characters to introduce safety procedures.

Cons: More seating room, better ventilation.

Pros: Very attentive crew

Cons: Nothing is included, but you should also know that going in

Pros: Fast boarding

Cons: Little help from ground staff with finding lost clothing

Pros: All set up for reasonably comfortable short haul flight and prices ok at similar to Thai Air

Cons: Priced the same, but unlike the wonderful Thai Air (my only other long haul experience) my ticket price and 8hr flight didn't include any food (Thai Air had 2 complimentary meals) and no one told us we could pre order and pay for food, so missed out when it was brought round. They charge to rent blankets and pillows (free on TA) and couldn't even help me with a glass of drinking water other than offering to sell me a bottle but at $10 USD as they didn't have any change (TA provide complimentary bottled water plus comp tea & coffee. Think there needs to be clearer info/advice 're refreshments for customers on long flights like this

Pros: Flight was on time

Cons: Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

Pros: The crew members polite and nice.

Cons: To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food.

Pros: Yes.

Pros: The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me.

Cons: I was running late, and lady that checked me in was accommodating but a little bit standoffish.

Pros: Good crews.

Cons: Space seats.

Pros: The staff is very customer friendly. One of the best. I

Cons: In general the toilets are clean but for this trip they weren’t very neat.

Pros: The seats are fairly comfortable, and the service was great.

Cons: The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great.

Pros: nothing

Cons: everything

Pros: everything

Cons: nothing

Pros: crew handled the tough crowd well, but were not extremely hospitable

Cons: food was disgusting

Pros: I like all

Cons: Nothing

Pros: The crew Were exceptional .

Cons: If The seat recline could go down a bit more innpremium economy, that would be perfect

Pros: Service was excellent!

Pros: Fast boarding ND excellent service

Cons: Very limited moving space

Pros: Fast boarding

Cons: Little help from ground staff with finding lost clothing

Cons: Delayed for over 3 hours!

Pros: Not a lot Very disappointed overall

Cons: Setting was promised we had spare set next to us but not so. Flight was not full but we were squashed and so disappointed

Pros: Crew was amazing. But the seat could have been more comfortable.

Cons: There should have been some Indian programes/ movies. Specially some Hindi movies to watch.

Cons: They should really Consider adding more movie options, in English without having to read subtitles. I had a 13 1/2 hour flight and an 18 hour flight. The movie options were awful and made for our own not so entertaining flight.

Pros: The 2nd flight plane was alright

Cons: Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies

Pros: Cleanliness & spacious leg room

Cons: Serve the coffee/tea with the meal, not after.

Pros: on time

Cons: nothing

Pros: Crew was okay. Food was the worse ever. Middle comfort on seats

Cons: If the food was suitable for human being

Pros: Movies were great. Service to accommodate us (hotels, food vouchers etc.) was great!

Cons: The delay... it’s no one fault but it took up a lot of people’s time. It was frustrating the domino effect of pushing the flight later. I felt terrible for those who only had two weeks and lost two days!

Pros: Not too expensive

Cons: Better/more comfortable seats

Cons: Seats were very uncomfortable and unevenly spaced out for an overnight flight it wasn’t possible to get comfortable to sleep

Pros: The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Cons: Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

Pros: They got me to my destination

Cons: No legroom, very narrow seating, no meal, expensive and no on board entertainment for a 7 hour flight

Cons: Delayed for over 3 hours!

Pros: Flight was on time. Great service throughout the journey.

Cons: We waited more than 40 mins for baggage.

Pros: Crew was amazing. Plane was incredibly clean, including bathrooms. Pilots flew smoothly.

Cons: Need a few more movies and music. Breakfast options could be better.

Pros: Crew did their best despite the poor circumstances.

Cons: Be on time, even delayed time was not on time. Seats are tightly packed together. This resulted in cramped seats and not every row having a window. Aircraft pressurization is uncomfortable compared to newer aircrafts. No onboard entertainment system. Only serving of food is small snack and drink

Pros: Only fly on EVA when I go overseas. I have never had a bad experience with them, why change?

Pros: Flight was on time

Cons: Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

Pros: Service, cleanliness and punctuality. Food was good too and priced right.

Cons: Could't find the web site to order meals ahead of time.

Cons: No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

Cons: No food or entertainment for an international flight of 6 hours.

Pros: The seats were roomy and comfortable. For airline food, it was actually pretty tasty. The in-flight entertainment was very good. I wish Vietnam Air was available in the States!

Pros: Everything was great.

Cons: Everything was up to part

Pros: Efficient

Cons: Nothing

Cons: Delayed by almost 2 hours.

Cons: Ok

Pros: Crew very friendly as you would expect from PAL. The food was surprisingly good considering it's airplane food. No vegetarian option though.

Cons: I couldn't manage my flight online before checkin, although that appears to be changing so you may not have that issue. Other problems weren't their fault: We sat on the tarmac over an hour before takeoff. The Manila airport is tough to navigate.

Pros: crew is very cooperative

Cons: no comment

Cons: Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help