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Brand new A350!

Hmm, nothing really. Lucky I was not in a hurry..

Food Seats cramped

Overall is great

None

Food provided in Mumbai to KL flight was satisfactory.

In flight from Mumbai to KL, requested orange juice was never served. Insufficient toilets in aircraft. Appeared that toilet numbers were compromised with additional seats so to gain more profit. Also toilets far away from the seats. Long queues 3 x 3 seating arrangement is hopeless for 5 hour journey as person at window needs to disturb both middle and aisle seat holder.

On this trip being able to sleep huge a huge benefit

Somewhat disorganized bec. People lined up even if swat numbers have not been called.

People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation.

Business class passengers use Qantas lounge in Brisbane - fresh and well stocked. Boarding was hassle free and flat beds were very comfortable. Crew were helpful while being very busy.

We had seats in the centre but ate at totally different times. Left aisle and right aisle worked a different schedule - annoying. Entertainment very high tech but odd selections.

Smooth, uneventful travel all was well.

I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)

The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane.

Crew very friendly

Short flight

N/A

SIA service and food is always good. The flight went by quickly which is good.

The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before.

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Staff's communication and it was on time

Too cold in the aircrat

The plane is modern and clean and crew is friendly. I thought the flight crew announcements were clean and helpful

Cebu always changes gates..what a fiasco. Its like a cattle herd everytime, they are so disorganized!! Then always late and they blame late arrival of aircraft and then blame the traffic at the airport..it gets so old!! Two hour delay today....really cebu must have the worst on time arrivals of any airline!!??? And what happen to boarding special needs first...the gate agents must be idiots they started taking everyone thru both lines...the wheel chair and elderly and children were rammed in with the shoving hoards because they processed both at the same time..it was a fiasco as usual. What happen to board by rows?? I realize late departure but this in no way helped speed ghe plane on its way...uuugggh

Efficient boarding

None

The team was very pleasant and helpful.

The movie selection was not the best for US movies.

The flight from Los Angeles to Guangzhou was good and food was fine.

Food served on Guangzhou-Dhaka sector was not good.

My first time. It was a fine flight. We liked the food and service and comfortable cabin.

Service Food

It would be good if the Chinese Eastern Airlines employees worked to improve their spoken English for the sake of those who don't understand Chinese. The airport announces over the speaker system were especially difficult to understand.

Good service - food/beverages etc

The flight was delayed by 5 hours! The crew does not speak good English, the announcements were very difficult to understand. The crew was also not very polite in their mannerisms. They lacked professionalism in the way they conducted themselves. They seemed stressed and impatient.

Flight was on time. Plane was very clean. Crew were courteous. Food was good. Spirits selection was good. China Eastern lounge in Shanghai is excellent, with a nicely run kitchen that feeds lots of people. Lounge has a very clean shower facility. Overall, excellent value for money.

Flatbed services

Not a lot Very disappointed overall

Setting was promised we had spare set next to us but not so. Flight was not full but we were squashed and so disappointed

Fast boarding ND excellent service

Very limited moving space

Great service

Flatbed services

Service, cleanliness and punctuality. Food was good too and priced right.

Could't find the web site to order meals ahead of time.

Not a lot Very disappointed overall

Setting was promised we had spare set next to us but not so. Flight was not full but we were squashed and so disappointed

crew are so helpful

hard seat...no cushion...air temp very cold and no free blanket.

Landing lan

Most ofit

Transfers in manill

Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport

Landing was perfect

On time.

Food

great check in staff fast boarding comfortable temperature in cabin very good crew

n/a

Seats we given did not recline .as they were just in front of emergency exit . The extra leg room seats were empty, but would have to pay extra to sit on them

on time and departed early

none. is budget airline

The food was good on this flight . The entertainment was good I managed to get a good sleep as well.

The beer offered was in a pre poured glass I could have asked for a beer from the drinks trolley however i wanted a vodka and tomato juice I couldn't see any so didn't bother asking

Brand new A350!

Hmm, nothing really. Lucky I was not in a hurry..

Lost baggage on direct flight

7時間程度前に「機材繰り」で5時間遅延の連絡がきた。これだけ前に連絡が来ると予定も立てやすい。定刻通りの5時間遅れで飛んだ。1時間待たせ、途中であと1時間遅延、再度1時間遅延という遅延でなかったことも良かった。

MHのベースであるKLIAで機材繰りによる5時間遅延というのが理解できない。5時間も遅延するのであればKLIA発なので別の機材を手当てすることもできただろう。MHはここ1年で経営が大変なこともわかるが、頑張ってほしかった。 あと、24時発がAM5時発に遅延ということで深夜便が早朝便に変わったようなものだ。早朝便で深夜便のままのミールでは物足りない。7時間も前に5時間の遅延を発表しているのだから、きちんとミールも対応してほしかった。

Friendly service on time flight

Boarding for premium economy had no special boarding. We were forced to stay in a long long line even though we paid almost double the fair with premium economy. All our other flights we got earlier boarding. There was no explanation given when I asked

Everything is great

None

the airline provided good communication to customers regarding potential flight re-scheduling and check-in information. the service was good, with a selection of meals. the onboard flight entertainment was very easy to use and had a large range of contents to view. overall I will fly with Cathay again.

Business class passengers use Qantas lounge in Brisbane - fresh and well stocked. Boarding was hassle free and flat beds were very comfortable. Crew were helpful while being very busy.

We had seats in the centre but ate at totally different times. Left aisle and right aisle worked a different schedule - annoying. Entertainment very high tech but odd selections.

crew are so helpful

hard seat...no cushion...air temp very cold and no free blanket.

No food or entertainment for an international flight of 6 hours.

Fast boarding ND excellent service

Very limited moving space

Flatbed services

Most ofit

Transfers in manill

Great experuance. Caring staff

Nothing

Lots of delayed flight

Flight itself was good

Delay left me with back pain in business lounge. The chairs were really uncomfortable for long stay and left me jet lagged