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Service, cleanliness and punctuality. Food was good too and priced right.

Could't find the web site to order meals ahead of time.

No food or entertainment for an international flight of 6 hours.

I liked the A300 used is was in very nice condition and the leg room was reasonable. The cabin crew was above average. The pilots were smooth on take off and landing.

The departure gate announcements in English were hard to understand. The landing jetway was used to disembark, but then we had to use stairs to the tarmac and board a bus to get from the domestic terminal (we were an international flight) to the international terminal. Because of this many passengers, especially the elderly, were unprepared for this situation and their carry on luggage.

Boarding, crew and meal

Seating was not what I expected as a Business Class passenger.

Good guidance

There's no boarding zone?

Fan tasting service by the crew members from the point of check in. Very attentive to all details.

Nothing

Everything but the food

Food was two bland steamed fish dishes in the low calorie meal. Please have more variety as done in the past.

Knowledgeable and attentive staff who all have some experience with English. Great food and entertainment with plenty of options (just remember to select your meal choice online 48hrs+ before departure). To top it off you are supplied with a clean blanket and a pillow to insure your comfort.

You just can never seem to get completely comfortable particularly when trying to sleep, but that is the same on most planes.

Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful.

JAL doesn't disappoint!

They got us there. Good movie selection. Good wine

Normal Chinese airline seats are small and hard just lick setting on a rock. Didn't eat the food.

The airline attendants were very friendly.

We had a free movie on a 3.5 hour flight but not on the 6 and 9 hour flights. It's time to step it up for long haul flights!

Crew was friendly, about as expected for the cheap price

No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)

I liked that the crew was attentive to our needs.

I wish we had more snacks offered

No baggage charge.

On time, smooth flight

seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality.

Could not check baggage through to Hue.

Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world

For a short hop I have nothing to suggest. Perfect

Ground and air staff were pleasant and helpful

On time, lunch served, no problems.

No entertainment, but a very short flight, one hour, who cares?

fligth was great, seat good, meal good, etc

our stewardess was almost rude, noisy, waking people up on purpose during clearing up of diner etc. i would not want her to keep my cell if i was a detainee.. too bad because all the rest was great.

Food quality

Time no delayed, Crew very nice, Nice and clean aircraft.

No ice cream serve on board

All

Nil

Announcements were made in Japanese, English, and Thai. We were warned about turbulence several times in all languages. Flight to Bangkok from Tokyo had a USB port to charge my iphone, but flight back to Tokyo did not. Service from cabin attendants was excellent. One apologized twice for running out of the lunch selection I wanted to have, even though I was happy with the chicken curry. Courteous staff and pleasant experience, even with a competitive airfare. I would fly JAL again.

JAL is the best airline I've ever flown.

Food isn't to my liking but was good.