Daily cleaning, installation of cabin HEPA filters on flights to Osaka
The cheapest airline ticket to Osaka from Malaysia in the last 72 hours was RM 1,219 one-way, and RM 2,048 round-trip on the route from Kuala Lumpur to Osaka. The most popular route is from Kuala Lumpur to Osaka and the cheapest ticket found on this route in the last 72 hours was RM 2,048 round-trip.
Osaka is served by 2 major airports. Osaka Itami (14 kilometres) is the closest to the centre of Osaka and Osaka Kansai Intl is 36 kilometres away from the centre. View on map.
Most visitors from Malaysia will not be allowed to enter Osaka.
Visitors from permitted countries will not be permitted to enter if they have been in a banned country in the last 14 days. All foreign nationals without a re-entry permit will need to apply for a visa.
Restriction do not apply to Japanese nationals, holders of permanent or long-term residency permits with a re-entry permit or re-entry confirmation letter, spouses or children of Japanese citizens or permanent residents, direct relatives of Japanese nationals.
For more details visit the Japan Ministry of Foreign Affairs.
Read more about travel restrictions for Osaka
Visitors from Malaysia will need to quarantine for 14 days upon entering Osaka.
Visitors from Malaysia must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Osaka.
Written Pledge Form
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
Cons: "Boarding in New York could have been better organized"
Pros: "the selection of beverages and the crew are very friendly and helpful"
Cons: "Selection of entertainment"
Pros: "Lots of Leg room"
Pros: "JAL services on the plane is great. Food is much better than other companies. Ice Cream after dinner is great. Flight attendants are polite and nicer than other companies. Interior of the airplane was newer and comfortable."
Pros: "The food and legroom"
Cons: "More movies :)"
Cons: "Kiosk, bag service, One World Integration"
Pros: "The crew"
Cons: "The foods could be better not up to the standard of EVA air on economy class"
Pros: "was not able to board and was checked in 4 hours in advance"
Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Pros: "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
Pros: "Easily upgrade to premium economy class"
Cons: "Some staff lack of basic english"
Pros: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Pros: "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
Cons: "Really no complaints"
Cons: "Missed flight due to medical emergency"
Pros: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Cons: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Cons: "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
Pros: "Lots of legroom"
Cons: "No complaints I was pleased"
Cons: "No AC"
Pros: "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
Cons: "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
Pros: "JAL is great!"
Pros: "It was short flight.. I slept good through."
Pros: "The crew was friendly, and the view from the window was stunning."
Cons: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Pros: "Able to accommodate many dietary requirements and friendly crew"
Pros: "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
Pros: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your international travels."
Cons: "The flight was extremely late to leave and I almost missed my connecting flight in Osaka"
Pros: "Excellent food. Lots of food, drinks. Comfortable plane."
Pros: "No major disasters, comfortable seats, on time."
Pros: "Excellent crew,service and great food."
Cons: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Pros: "Not many passengers so that I had empty seats and could lay down."
Cons: "Tv stopped working suddenly."
Pros: "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
Cons: "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
Pros: "Simply excellent !!!"
Pros: "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
Cons: "Small airplane"
Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Pros: "Clean :)"
Pros: "The seats were very comfortable, the staff were friendly"
Cons: "we requested for halal food when we booked the flight, but they brought us the normal food which we couldn't eat"
Pros: "JAL used to be a premium airline like Korean Air"
Cons: "Now JAL is like American Air, just stuffing a greyhound full of souls."
Pros: "The service was excellent and the food was awesome as always!"
Pros: "New aircraft and diligent crew; the food was frequent and tasted great. No complaints; would gladly fly JAL any time, anywhere."
Cons: "Food so-so boxed ramen very poor bottom of the seat after 5-6 hours very hard and uncomfortable"
Pros: "JAL is the best airline I've ever flown."
Cons: "Food isn't to my liking but was good."
Pros: "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
Cons: "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
Pros: "Best R/T I have had, service to food to cleanliness."
Pros: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Pros: "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."
Pros: "checking in at chicago ohare ord was a nightmare.there were only 12 of us in line yet the wait exceeded 1 hour , we watched as the airlines next to us processed well over 150 passenger's while the japan airline moved slower than snail sex. it was painfully beyond slow."
Pros: "The crew were cooperative and the supplies were good"
Cons: "The chairs were not comfortable and the toilets were so dirty"
Pros: "Everything good except the food"
Cons: "I didn't like the food. Only 2 meals ,1 light meal such as snack, cake, water bottle... and 1 main meal but no choice the food. Other airline always have 2 different food that passenger can pick what they like. Sorry but food not táty."
Cons: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Pros: "Crew was friendly, eager to help. Flight arrived on time."
Pros: "Food, seat comfort, service"
Pros: "Food is bland, boring. Entertainment contents are limited and old movies"
Cons: "As mentioned above, more new selections of movies. Better taste and quality of food, please."
Cons: "the seats are not reclined, not comfortable at all"
Pros: "Comfort as usual"
Cons: "No idea"
Pros: "Entire crew members, food, drink, hospitality & aircraft."
Cons: "I am diabetic & would have been better if I could get a aisle seat as I requested otherwise I didn’t have to wake up too often my both side passengers!! We were few Indian passengers missing our Hindi movies..."
Pros: "The crew was fantastic and the food was very nice."
Cons: "It really would have been nice to have a vegetarian option!"
Cons: "If there was no delay."
Pros: "The staff is friendly with attention to detail"
Pros: "Food and entertainment has to be better."
Cons: "In Chicago, the flight was delayed for almost 4 hours which in turn made us miss our connecting flight to Jakarta. Then next flight available flight to Jakarta was 24 hours later."
Pros: "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
Cons: "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
Cons: "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
Cons: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Pros: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Cons: "Limited entertainment options for kids."
Cons: "Sitting space"
Pros: "Overall comfort was good"
Cons: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
Pros: "service..service..service and ontime performance"
Cons: "The fact I had to come back to Canada from Japan. Canada is ghetto."
Pros: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Cons: "Seats in economy are a little uncomfortable, but to be expected."
Pros: "Legroom is good, you don't need to recline the seat"
Cons: "Food wasn't the best"
Pros: "The ANA crew were very sweet and accommodating"
Cons: "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
Cons: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Pros: "Enough room for relax, I love this one"
Pros: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Pros: "Incredible service"
Pros: "Generally the fligt was wonderful."
Cons: "Of course I had a correct USB cable for i ad, I can not chage it."
Pros: "They made a special dessart for my niece and her husband for their honeymoon trip."
Cons: "Not realky."
Pros: "The landing was very smooth. I have motion sickness and usually the landing gets me really sick. However I was okay for this one."
Pros: "Flight on time."
Cons: "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
Pros: "Food was great!"
Cons: "The Japanese crew were not very good at English!"
Cons: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
Pros: "Great food on ANA flight from Malaysia to Tokyo."
Pros: "Stewards were very polite"
Cons: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Pros: "The large windows on the 787 are really a big plus for someone like me who likes to look out the window. To have the added ability to dim the window progressively is just too cool. Even if the sun is bright, you can still look out and enjoy the view. I love this feature of the 787 and am always a little disappointed when I'm back in any other aircraft."
Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Cons: "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
Pros: "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
Cons: "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
Cons: "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
Pros: "I love the food and the girls was fantastic"
Pros: "The middle seats were seperated, so I had my own arm rests"
Pros: "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
Pros: "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
Cons: "Choices of food."
Pros: "Cabin crew provided great service!"
Pros: "overall clean and comfortable, service is great"
Pros: "Seats were comfortable. Entertainment was OK."
Cons: "I don't know what that food was, but it wasn't food."
Pros: "Very nice and pleasant staff"
Pros: "Crew great as always. Bulkhead seating very good for economy class.Has improved."
Pros: "The food was great. Very responsive flight crew."
Cons: "There was no information about connecting flights before landing."
Pros: "Smooth boarding"
Cons: "If they could serve a light snack would be good"
Cons: "Entertainment and access to Wifi"
Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Pros: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Cons: "The food was not too attractive, better variety of main meals"
Pros: "Crew was amazing"
Cons: "Nothing comment."
Pros: "Crew was attentive."
Cons: "The entertainment was rather limited."
Cons: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Pros: "All crew members are very friendly and helpful, good service."
Cons: "All over flight i feel good time, i don't feel boring all friendly staff, good service choice of food i like."
Pros: "Crew , announcements were restful , not loud and blasting like some airlines"
Cons: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Pros: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Cons: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Cons: "Great Airline. Great staff and service. Good food and drink."
Pros: "Good boarding, good arrival gate"
Cons: "Old plane, entertainment system is very old and screen bad"
Cons: "5 crying babies on a red eye. Don’t know if that can be prevented."
Pros: "Foods. Drinks. Entertainment."
Cons: "Nothing. Everything’s so perfect!"
Pros: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Cons: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Pros: "Lie-flat seats in business class"
Cons: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Pros: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Pros: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Pros: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Cons: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Pros: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Cons: "All good"
Pros: "Everything else"
Cons: "Food was less than marginal"
Pros: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Cons: "The toilets were very dirty"
Pros: "The aircrafts, on-board service on Sin Dxb route"
Cons: "The thing that Inhad to fly Silk Air with one of four flights."
Pros: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Cons: "Some staff not courteous which surprised me"
Pros: "Great experience"
Cons: "Seating arrangement was bad"
Pros: "wide seats. great service. on time."
Cons: "food was not as good as one would expect."
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Pros: "friendly staff top Service top Inflight"
Cons: "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
Pros: "crew was very polite and cheerful."
Pros: "The service and the flight to and from Narita Airport."
Pros: "The service, seats, food, drinks and bed!"
Pros: "Hard to find lounge for bclass users"
Pros: "I got in some exercise during the delays and gate changes"
Cons: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Cons: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Pros: "Upgraded to biz class, which was fantastic"
Pros: "Staff friendly and efficient"
Pros: "The wonderfully kind and friendly air hosts and hostesses"
Pros: "Cabin crew are always great"
Cons: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Pros: "Great price"
Cons: "Food is not good"
Pros: "Crew is remarkable"
Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."
Pros: "Food & condition"
Cons: "Crew were unfriendly and rude"
Pros: "Staff on board were lovely."
Cons: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Pros: "Seating space was very good. Meals terrific"
Pros: "Very good entertainment system."
Cons: "Food was horrible. No drink service. Old seat."
Cons: "There is only a food box which contains a small sandwich, a small cake and a small cup of fruit pieces with a drink of 250ml ice tea for this three hour flight. I would think this kind of catering is not good enough."
Cons: "Be on time. 3 hours delay"
Pros: "The crew was fantastic."
Cons: "Entertainment is out of date and difficult to use."
Pros: "god food and movie selection."
Pros: "BC middles seats are good for couples and one of the better laid out BC’s. Service was good but maybe not as JAL, ANA, or SQ."
Cons: "The console storage/center tables was splattered with coke or coffee and was not properly wiped down during cleaning."
Cons: "Seat was very uncomfortably"
Pros: "Excellent crew"
Cons: "It was nice experience"
Pros: "new seating arrangement is nice"
Cons: "Even though our baby has broken leg our stroller was not delivered to Hongkong so we had to carry our baby whole afternoon on hands..also after arrival from Hongkong to DPS Bali one of our suitcases was destroyed- very bad experience"
Pros: "All gud"
Cons: "Extra things like toothpaste etc must have been provided to all"
Pros: "Everything, thank you. See you next time. The best airplane"
Pros: "Good quality plane with good entertainment options. Staff were good but seemed stretched, perhaps not enough staff?"
Cons: "Plan was 2 hours late departing, my daughter also took this flight 6 weeks beforehand and had similar delays."
Pros: "Nothing I like"
Cons: "The seats assigned are so at the back at the aircraft. Even both of us are members of the airline we haven’t received any flight notification. That’s really bad"
Pros: "Comfortable enough on board. Good service."
Cons: "Late out and inbound. Dirty Airbus plane outside. Needs a good scrub!"
Pros: "Business class passengers use Qantas lounge in Brisbane - fresh and well stocked. Boarding was hassle free and flat beds were very comfortable. Crew were helpful while being very busy."
Cons: "We had seats in the centre but ate at totally different times. Left aisle and right aisle worked a different schedule - annoying. Entertainment very high tech but odd selections."
Pros: "Friendly staff"
Cons: "i had a surfboard bag that weighed 11lbs and my daughter had a surfboard bag that weighed 21 lbs and we are being charged $200 each both ways for a total charge of $800 round trip. This is an outragous fee for surfboard and other airlines specificly Alaskian Air, Quanties, and Virgin Australia have been letting us travel with surfboard bags for free that weight 3 times that much. I will never take Cathay Pacific again as we paid more for these flights because we had heard they do not charge for surfboard and they have great service. I had a total of $1200 fspending money for food and transportation for my trip to Bali. That leaves me with $400. Never again will I travel with Cathay Pacific and I will be spreading the word through social Media! Not a Happy Customer!!!"
Pros: "Can't say anything was better or outstanding."
Cons: "Attitude of Crew Manager - Ms Jacky. She thought of me STUPID who did not know how to use touch screen of personal TV. My personal TV's touch screen wasn't working so I complaint to stewardess, who asked her manager, Ms Jacky to come, she resent the system which worked and then stopped again. I again complaint but by the time Ms Jacky came the system started working again so she said "I did not know how to use touch feature. I was touching it too hard."
Pros: "The flight attendants in the airplane, both going and coming back to my destination were very nice. I really appreciated their hard work and attentiveness."
Cons: "At the HK airport the lady attending the check in, I believe her name is Tammy, I could not understand exactly what she was asking me to do because her voice was so low and her English was not clear. When I did not comply to what she was asking she very rudely did what she was asking me to do yet I could not hear or understand her. She even rolled her eyes. Very uncalled for and rude."
Pros: "Boarding crew were very helpful with the wheel chair requirement for my friend who was traveling with me."
Cons: "Crew was passive aggressive. The last thing I want is taking their aggression on me. For simple things such as asking for water and what not. She was like that with other passengers too. The baggage went missing. And I also puked right at the baggage claim for the food I ate in the flight. Over all I had bad experience. Food was bad too."
Pros: "Good entertainment choices, but the system itself was awkward and slow to respond."
Cons: "The 777 was tired. Tray tables weren’t clean and it was fitted with seats that did not recline. Most uncomfortable!"
Cons: "I was NOT able to choose our seats, so we couldn't sit together and were in the last two rows, in middle seats! It also took us 15 minutes to jog to the opposite end of the airport to just make our connecting flight. I would not fly with Cathay again!"
Pros: "CX still has good offerings on flights from their home in Hong Kong to other destinations."
Cons: "However, CX for International Regional is, in no way, comparable to their better long-haul routes. That being said, the entire airline has lost its luster like their home country is losing their value with prices going up and value for-the-dollar going down."
Pros: "Entertainment choices"
Cons: "The passenger I was seated next to was awful, but that has nothing to do with the airline. Food was kind of gross."
Pros: "I like the snacks offered"
Cons: "Great crew we got a soft landing"
Pros: "Excellent crew, great food, best steak I have ever had on a plane. Fantastic overall."
Pros: "The overhead compartments are a good size. The staff was friendly. There was decent legroom in front of the seats. The food was more flavorful than most airlines."
Cons: "In Hong Kong there was an additional security checkpoint set up at the gate. I had to throw away all liquids I purchased. Usually, once you've cleared customs and security checkpoints you can buy food and liquids within the airport and board the flight. Not sure if this was an airport thing or an airline thing. Either way it was highly inconvenient and annoying"
Pros: "Good service."
Cons: "Plane was old but clean."
Pros: "The crew are very nice. They maintain the toilet area clean and with paper supplies. I love the availability of having a hot noodle soup in between meals."
Cons: "No slippers, toothbrush & toothpaste for economy passengers. Some airlines will give this automatic due to long hours trip."
Pros: "CX starts throwing out some old movies, it's nice to see some vintage from my kid age."
Cons: "How about some new Hollywood release please"
Pros: "A free upgrade to premium economy - I think the flight was over booked."
Pros: "The crew assisted my wife on boarding the plane."
Cons: "Because of her condition we should get more legroom for her."
Pros: "Great service"
Pros: "The friendliness of the crew, noticed I woke up and served me breakfast with only 45 mins till landing.. The flight was delayed and the airline had arranged for an escort to quickly get me to my next flight without even asking"
Cons: "The lack of content on the entertainment system, quickly ran out of movies to watch"
Pros: "not a full flight so obviously more comfortable"
Cons: "did not like having to deplane then reboard"
Pros: "The service and quality are absolutely OK, the airline is awesome!"
Pros: "Very good service and comfortable plane"
Pros: "again excellent all around,good leg room and elbow room, flight attendance were awesome !!"
Pros: "Surprisingly the legspace was good enough. I am a 6 footer and i did not have much of a problem with leg space. With respect to entertainment , there were some good latest movies. The food and snacks were good."
Cons: "The crew needs to be little more polite. Except one girl rest of them , i felt was not as polite as they should be. The moat important thing about the flight is there was just one restroom in the center of the flight and obviously its always occupied. So most of the times you end up walking to the end of the plane to use the rest room."
Pros: "The attendants were fantastic!"
Cons: "I ordered a fruit plate and it was acceptable however, my boyfriend had yet another bad meal."
Pros: "This was the cheapest direct flight to Hong Kong so I bought it. Alsonivam a qantas member so got the points. It was a day trip for me to go so I wanted to get some sleep both ways. I'm 188cm and the seats are just a little bit close together to let you stretch your legs but ok. Entertainment system is good and window seat was ok."
Cons: "Meals are terrible - soft mushy potatoes and scrambled eggs need a revamp, device is s bit chuck it at you. Flight out was 1.15 hours late but suited me other people were put out."
Pros: "Everything went very well with the very good service of Cathy Pacific."
Cons: "Maybe a map of document control areas."
Pros: "The flight was on time, and my luggage made it through the connection."
Cons: "The audio on the TV didn't work, but otherwise, no problem."
Cons: "Flight was delayed in to HK. The restaurant staff (not airline staff) came round offering HK$ 75 to each passenger for a snack. This much appreciated, but I wondered why a restaurant worker was doing this, not airline staff. Being delayed into Osaka, the captain kindly told us that buses were arranged. Good! I thought, until the organization was seen. Ground staff were no where to be seen. Eventually found them huddled at one arrival gate directling passengers to buses. Other passengers at the other arrival gate similarly swirling around without info or help. staff unhelpful, rude, uncaring. SHOCKED by level of incompetence."
Cons: "Flight delayed 4 hours"
Pros: "I was sat on the front row so the experience was greatly enhanced. The crew was courteous and efficient in their service. The meal quality was okay. I had a beef stir fry for dinner which was cooked well but bland. The morning omelette was good but too small in portion. The entertainment selection was fantastic."
Cons: "I wish cathay does hot drinks runs during the flight given how cold the cabin was maintained."
Pros: "Fine service. Friendly, respectful attendants"
Cons: "I didn't like having to get up in the middle of the night 48 hrs before the flight to get a seat reservation!"
Pros: "Short and efficient flight"
Cons: "At least here they served a bottle of water with food"
Cons: "My luggage got lost. Still waiting on the status."
Pros: "Crew was great. Food was excellent."
Cons: "Boarding process. Everyone rushed in when the gate was opened. No sequential boarding."
Pros: "Great crew. Old plane. Late arrival. Great food."
Cons: "Business class seats are old."
Cons: "Too cold on the plane, air is very dry, seats are very uncomfortable. The seats are hard. No cushion. No foot rest."
Pros: "Amazing crew at Philippine Airlines"
Cons: "Boarding was a pain"
Pros: "Superb service!"
Pros: "The crew was friendly and polite. Cannot complain. The seat in Premium Economy was better than expected. Certainly worth the upgrade."
Cons: "The food was good but could have been better. I don't really know what to normally expect. The cloth napkins and metal flatware were certainly appreciated."
Cons: "Install IFE, organize the boarding process. Blankets on given on request"
Pros: "From comfort to customer service was perfect. Filipina Flight Attendants are the best, always so professional and with a beautiful smile."
Cons: "The new boarding gate could have been made clearer. But it was a great flight. Great entertainment. 144 movies to choose from. Great."
Pros: "It was a very good flight and on time. The food was very authentic and tasty!"
Cons: "The airport need to expand the number of runways. Always late leaving or arriving because they can't handle the traffic and especially in bad weather."
Pros: "Crew was very caring and service was excellent."
Cons: "The security agents at the boarding gate was rude and juvenile. I’m not happy to have to walk on my socks to get my shoes after a hand search. I don’t mind the search; I do mind the lack of assistance in retrieving my hand carry and shoes."
Pros: "Ground and flight crew were great"
Cons: "Quality of in-flight snacks, beverages and IFE systems were very poor"
Pros: "Flight attendants were helpful in assisting older women and men going to/from the toilet back to their seats."
Pros: "Despite a shortage of Flight Attendants on the Flight the ones that were working did an AWESOME Job serving the Passengers ."
Cons: "For the sake of the Flight Attendants more Of them to help."
Pros: "Lots of space and warm, soft, pillows and blankets."
Cons: "My entertainment remote didn’t work and they ran out of mango juice and the bangus."
Pros: "i like d plane used. its 330 wd new biz class lie flat seats."
Pros: "I was in a window seat for this flight with no one in between me and the man in the aisle. It was nice to have some space to spread out in."
Cons: "I am about 6 feet tall and the leg room was terrible. I was thankful that the person in front of me did not recline, other side their head would have been in my face."
Pros: "Little less food."
Pros: "Great service and so much leg room"
Pros: "On time departure"
Cons: "Unnecessary security checks after checks, wasnt allowed to leave the airport like prisoners even with 5hr lay over."
Pros: "Boarding was nice and easy. Each seat has an air blower you can face right at you"
Cons: "There are no monitors for entertainment. If you have a device you can use that. I wish I had known that ahead of time. I am not a petite person and economy class seating isn't the roomiest"
Pros: "The service on the flight was superb."
Pros: "The ground stewardess assisted me in boarding my flight since the boarding gate was almost close"
Pros: "Nothing terrible everything"
Cons: "Poor service, rude flight attendants, didn’t give me seat they told me they were giving me, terrible food, flight attendants run past you instead of taking their time to give people beverages."
Pros: "the plane landed with out feeling it"
Cons: "great flight."
Pros: "Absolutely Nothing."
Cons: "They choose to serve beef curry on a flight from a Indian minority country. Surprise, 20 of us were stuck with it because that is all that was left... All that is left is beef, is that ok? Like we have a choice. Late as always too."
Pros: "Service by the cabin crew was excellent."
Cons: "Seats were not that comfortable. The myPAL app would not connect to their WiFi although the wifi was working. I"
Pros: "The shuttle from terminals 3 to 2 could have been more organized. The sign says they leave every half hour, but they were waiting for 2 more passengers to arrive which made the wait almost an hour. Our flight was scheduled to board at 9:15 and they weren’t going to depart the shuttle until 9. We we’re panicked because we still needed to go through customs. They ended up leaving earlier after we talked to the reps for a bit. We made our fight but wow that was stressful."
Cons: "Screen too far from seat in business class."
Pros: "The crew was polite and boarding was okay"
Cons: "Being in a cramped space for fourteen hours in opinion is torture, they need to give passengers who travel 12 hours more leg room I am 6'2" and being cramp is not good."
Cons: "The ticket was never processed! Hence, when I arrived at the airport, I was unable to actually fly. Really, really disappointing. I recommend that Kayak reconsider its association with "Flight Network Sales.""
Pros: "the crew friendliness"
Cons: "twice delayed boarding"
Cons: "flight canceled"
Pros: "The flight was late. Then, after we boarded d at around 1AM, we were advised that the runways were due to close at 1:30 AM and negotiations were underway to extend runway operations so we could take off. We waited on the plane only to later learn that the flight was cancelled and we had to deplane! After more waiting at the gate in the terminal we were to hotels. We went to bed at around 4:45 AM, only to get a wake up call at 7 AM whilst we were not leaving the hotel until 11:00 AM for a 1:30 PM departure! Horrible! We ended up leaving even later, at around 2:30 PM. Throughout, communication from the company was abysmal. Never again Philippine Airlines for me !"
Cons: "See above."
Cons: "Check in at Kuala was a chaos. The agents were at a lost not knowing how to handle the family in front of me. It took them more than 30 minutes to handle just one family. I think there must be something wrong with the booking system. It took me 45 minutes to complete my check in."
Pros: "Vwry pleasant flight"
Pros: "The flight crew definitely took good care of us"
Cons: "1. Poor seat comfort. Very high density exactly same as with a budget airlines.2. No inseat entertainment system. 3 the worse boarding process : elites and general boarding are started simultaneously 4. Online check In is impossible:"
Cons: "Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it."
Pros: "Nice and kind crew"
Cons: "small seats okay food on mobile WiFi entertainment"
Pros: "spacious seats, IFE and great meals"
Pros: "Friendly crew."
Cons: "Turbulent flight. Small washrooms."
Pros: "We arrived safely."
Cons: "The seats on Philippines airlines are too narrow."
Cons: "the airport in Manila is terrible. Elevator broken so had to carry my carryon up 6 or 7 flights of stairs. Not enough seats for the voucher breakfast and the breakfast was mainly tiny and full of carbohydrates."
Pros: "Their website would not let us manage our booking, ie. change seats or pay for additional luggage. Thus incurring larger fees at airport. Customer Service at airport was worthless and condescending at best!"
Pros: "Earlier arrival in MNL on the return flight than expected. Everything went smoothly."
Cons: "Delay in flight from MNL to LAX but not really that much of an issue considering traffic in LAX on a Friday night. Online check-in was not working for the return flight to MNL on Dec 30. Was a little too strict on the check-in luggage. Should consider total weight rather than per luggage piece."
Pros: "On time arrival and spacious modern fleet"
Cons: "Food wasn't up to par with vegetarians"
Pros: "The crew was very nice and attentive to our needs"
Cons: "Comfortability wasn't great."
Pros: "Direct flight"
Cons: "If you are transiting flying with kids- avoid this carrier like plague. My 10 year old threw up- had air sickness while take off and they offboarded us saying they will keep us for observation. We didn't realize that we would not be able to get tickets on the next flight as it was sold out and the ground staff would want to fleece us for fare difference etc etc. I was traveling alone with 2 kids in a foreign country where I had never beem before and the airline ground staff were horrible. I went through hours or stress and eventually when I broke down in stress they accomodated me on the next flight. I wouldn't recommend traveling with this airline if you are traveling alone with kids."
Cons: "Food was terrible and service was so so"
Airlines flying to Osaka have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Osaka
Masks required on board, masks provided on flights to Osaka
Social distancing seating
Middle seats unavailable to book on flights to Osaka
Testing for antibodies, testing for symptoms for flights to Osaka
Waiving of change fees. Search flexible flights to Osaka