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Pros: When do you need help they always happy Helping

Cons: The best

Pros: Beautiful, new plane. Amazing, elegant, classy, patient crew. Lot so of nice customer service touches.

Cons: The food could have been a bit more exciting, but it was solid.

Pros: Changi. Wow..

Cons: Aircraft rather not modern.

Pros: Nice entertainment on this flight, modern movies and TV programs. The food was good, more than enough to fill you up on a 4.5 hr flight.

Cons: The business class configuration on the 777s operates on this flight is not worth the extra price paid. I found that the level of recline (120 degrees) made my back ache and it just wasn’t comfortable. I’ve flown this flight several times now and this is an issue for me. I’d like to arrive refreshed

Pros: On Time No Frills.Overall Good

Cons: Nothing

Pros: It was very good value for money.

Pros: Flight was short

Cons: Seats are very tight if you are over 5’6

Pros: great check in staff fast boarding comfortable temperature in cabin very good crew

Cons: n/a

Pros: Good for a budget airline

Pros: I missed my luggage! In Singapore. I flew from Omaha all the way to Singapore. I had to deal with my missing luggage while I was waiting for our connection flight to Denpasar. Right now I don’t have clothes and I still wait for my luggage. I am very disappointed. I should scuba diving today.

Cons: It’s nothing wrong with your schedule itinerary But the Crew of ANA 7773 made my luggage missed

Cons: I was a bit under one kilo heavy and they made me check in my bag and pay 50 sgd. It felt like a scam to increase revenue for the airline. I traveled with the same stuff, but only the Manila crew flagged me on my return flight

Pros: Few flight attendant were cool

Cons: Free luggage

Cons: Old Aircraft Interior, could be more comfortable

Cons: Add a low carb meal option

Pros: Crew was amazing, food was filling & plentiful.

Cons: Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight.

Cons: add low carb meal option please!

Pros: I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start.

Cons: Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it.

Cons: Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention...

Pros: Was on time and cheap.

Cons: I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text.

Pros: Reservations were relatively easy to make on line and relatively easy to purchase on-line.

Cons: Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!

Pros: I think Japan Airlines is the best airline.

Pros: Good service

Pros: Crew was very polite. Great food and service.

Pros: Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture.

Cons: Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better.

Cons:

Pros: The CS is very good and we boarded the plane with a SWA level of efficiency.

Cons: The inbound plane was delayed.

Cons: Need more selections of foods.

Cons: Too many kids

Cons: It was quite late

Pros: Comfortable seats.

Pros: Got upgraded to first class, there wasn’t any TVs but it was only an hour long flight. Staff was also really nice

Cons: Magazines or tv.

Pros: when I tried to to make changes to my trip they asked me for three hundred and fifty Dollars so I called Korean air changes were made at NO EXTRA charge

Pros: All went Well, no delays, good service.

Cons: Not being cancelled and delayed

Cons: Flight delay announcement could have been made much earlier

Pros: we had extra legroom travelling with an infant

Cons: the staff could have been a little considerate when serving food to you while you're holding a sleeping baby

Pros: Fast boarding

Cons: Little help from ground staff with finding lost clothing

Pros: Premium flat bed is an old style business class sloping sleeper Affordable, though not cheap

Cons: Food is very poor Cannot check bags in until 4 hours before flight. Not helpful when transferring from an earlier flight.

Pros: Ground staff is friendly and helpful during baggage check-in. Change of gate is notified via SMS & mail.

Cons: Air conditioning at departure hall was not working properly. It feels rather humid while waiting for boarding.

Cons: air asia was awful. all they care about is money. over 200$ for baggage checks and then they want you to pay 3$ for a glass of water. no entertainment either, for a 7 hour flight, some water would have been nice.

Cons: Got food poisoning from the potato salad, as did other Americans who were on our same flight

Pros: None

Cons: Food on time

Pros: crews were amazing and friendly.

Cons: i couldn't think of anything at this time.

Cons: Install IFE, organize the boarding process. Blankets on given on request

Cons: More chairs at boarding gate in Bangkok, please

Pros: Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours.

Cons: I could not check in online.

Pros: Plenty of room, noise low, allowing for me to sleep several hours. Crew efficient and friendly.

Cons: Many stale films, but I really don't care!

Pros: Entertainment was ok

Cons: I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them.

Pros: Flatbed services

Pros: Premium flat bed is an old style business class sloping sleeper Affordable, though not cheap

Cons: Food is very poor Cannot check bags in until 4 hours before flight. Not helpful when transferring from an earlier flight.

Pros: Nothing.

Cons: We paid for our checked baggage ahead of time but when we checked in they said our payment wasn’t in their system. We ended up having to pay again at the counter and the price was more than double for each bag! 7.5 hr flight and you have to pay for drinks (even water) and meals.

Cons: No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

Pros: Only 15 minutes late, could have been worse

Cons: I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed.

Cons: Departing on time, boarding more organized fashion.

Cons: Reservation online

Pros: Efficient

Cons: Nothing

Cons: On time and very Nice cabincrew

Pros: Yes very much

Cons: Comfortable seats for family with infants or kids,

Pros: Flight was on time boarding and arriving

Cons: 1). Didn’t have enough food so only one option was available 2.) seats cramped like a budget airline 3.). Pilot made a harsh landing.