Find cheap flights to Osaka

Service, cleanliness and punctuality. Food was good too and priced right.

Could't find the web site to order meals ahead of time.

No food or entertainment for an international flight of 6 hours.

I liked the A300 used is was in very nice condition and the leg room was reasonable. The cabin crew was above average. The pilots were smooth on take off and landing.

The departure gate announcements in English were hard to understand. The landing jetway was used to disembark, but then we had to use stairs to the tarmac and board a bus to get from the domestic terminal (we were an international flight) to the international terminal. Because of this many passengers, especially the elderly, were unprepared for this situation and their carry on luggage.

Boarding, crew and meal

Seating was not what I expected as a Business Class passenger.

The service was not that great. Normally the staff is very attentive but they lacked in service this time and I am not an attention seeker. (In all the flight I ask for their presence 1-2 times for water) Who knows why. Got served the wrong plate and drink.

Everything but the food

Food was two bland steamed fish dishes in the low calorie meal. Please have more variety as done in the past.

All was good. Crew pleasant. Boarding systems worked well.

Friendly and approachable cabin crew.

Boarding was not good. No clear announcement. No special boarding for star alliance gold member.

Good guidance

There's no boarding zone?

Fan tasting service by the crew members from the point of check in. Very attentive to all details.

Nothing

7時間程度前に「機材繰り」で5時間遅延の連絡がきた。これだけ前に連絡が来ると予定も立てやすい。定刻通りの5時間遅れで飛んだ。1時間待たせ、途中であと1時間遅延、再度1時間遅延という遅延でなかったことも良かった。

MHのベースであるKLIAで機材繰りによる5時間遅延というのが理解できない。5時間も遅延するのであればKLIA発なので別の機材を手当てすることもできただろう。MHはここ1年で経営が大変なこともわかるが、頑張ってほしかった。 あと、24時発がAM5時発に遅延ということで深夜便が早朝便に変わったようなものだ。早朝便で深夜便のままのミールでは物足りない。7時間も前に5時間の遅延を発表しているのだから、きちんとミールも対応してほしかった。

Lost baggage on direct flight

Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful.

Announcements were made in Japanese, English, and Thai. We were warned about turbulence several times in all languages. Flight to Bangkok from Tokyo had a USB port to charge my iphone, but flight back to Tokyo did not. Service from cabin attendants was excellent. One apologized twice for running out of the lunch selection I wanted to have, even though I was happy with the chicken curry. Courteous staff and pleasant experience, even with a competitive airfare. I would fly JAL again.

Crew was friendly, about as expected for the cheap price

No vegetarian option, in flight headphones were useless, can't use phone AT ALL during flight, gate was changed without warning (no announcements over the PA or notices posted that it was changed)

I liked that the crew was attentive to our needs.

I wish we had more snacks offered

No baggage charge.

On time, smooth flight

seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality.

Could not check baggage through to Hue.

Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world

For a short hop I have nothing to suggest. Perfect

Ground and air staff were pleasant and helpful

Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can

My laguages did not arrived and delay on both doigt. I missed my connexion to Mumbay from Nairobi on 3rd. Therefore, I missed my unchageablble flight to my final destination. I had to buy last minute ticket for Bangkok-Koh Samui which was very pricy! Any compensation so I'm feeling very unhappy!

Friendly good service.

get your drinks yourselves which is difficult when are sitting in the middle seat.

fligth was great, seat good, meal good, etc

our stewardess was almost rude, noisy, waking people up on purpose during clearing up of diner etc. i would not want her to keep my cell if i was a detainee.. too bad because all the rest was great.

new 773 cabin, spacious seat, big tv screen, above standard food for short haul flight, cabin crews are very friendly.