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(Return)
Airports
Origin
Kuala Lumpur
RM 1,363
only
RM 1,363
Destination
Osaka
RM 1,363
only
RM 1,363
Tue, 9 Jan
KUL
ITM
9h 20m
Tue, 16 Jan
ITM
KUL
15h 45m
RM 1,363
Trip: 8 days
8.6ExcellentShow reviews
Overall 8.6 Excellent
Based on 2454 reviews
Overall
8.8
Boarding
8.9
Comfort
8.5
Crew
9.1
Entertainment
8.4
Food
8.3
ORD
HND
Excellent 8.3

The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done.

Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep.

MEX
NRT
Good 7.0

The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for.

The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice.

NRT
BKK
OK 5.3

The crew is awesome and food is quite good

Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight

JFK
NRT
Excellent 10.0

The plane was very clean. Staff was very polite and helpful. Foodoffering was very good.

ORD
HND
Excellent 10.0

Very comfortable plane and excellent service.

Sun, 21 Jan
KUL
ITM
13h 35m
Wed, 24 Jan
ITM
KUL
11h 10m
RM 1,372
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 26 Feb
KUL
ITM
18h 25m
Mon, 5 Mar
ITM
KUL
28h 35m
RM 1,456
Trip: 8 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 2776 reviews
Overall
8.9
Boarding
9.0
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
NRT
HNL
OK 4.0

Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person.

Too long and no rest.

NRT
JFK
Excellent 8.0

The staff was attentive. The seats are comfortable. The in-flight entertainment is great!

The headphone jacks are temperamental. If I put the headphone jack all the way in the port it would only play in the right ear of my headphone. On my flight to Tokyo and on my flight home the same thing happened. You has to pull the headphone jack out slightly to get sound in both earbuds.

DFW
NRT
Excellent 9.6

Check in process and counter Agents were very helpful Seat spacing good for economy food was good

Movie Selection

DFW
NRT
Excellent 9.6

I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip.

There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy.

NRT
CGK
Good 7.6

Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional.

Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine.

Fri, 16 Feb
KUL
ITM
17h 40m
Fri, 23 Feb
ITM
KUL
27h 30m
RM 2,148
Trip: 8 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 782 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.4
Entertainment
6.7
Food
6.5
AKL
KUL
OK 5.0

Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok.

Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things

KUL
SIN
Good 6.0

Losing my luggage

KUL
HKG
OK 5.0

Delayed

KUL
HAN
Excellent 8.0

The flight was delayed 1.5hours

DPS
KUL
OK 4.0

The first and second flight of the four were on time. The food was surprisingly pretty good- probably some of the best airplane food I've had. Not much variety, but still good. One of the four flights had entertainment, and the movies were of good selection.

Planes poorly taken care of inside. First flight back delayed so long, missed our connection. Ended up having to stay in KL, where the hotel they put us in was an hour away from the airport. No direction, terrible communication. The attendant in Bali lied to me, knowingly. I had to miss a day of work due to this. And this all could have been avoided if they would have held the second plane just 30 more minutes.

Wed, 28 Mar
KUL
ITM
13h 50m
Fri, 6 Apr
ITM
KUL
10h 45m
RM 1,372
Trip: 10 days
Overall 0.0 Poor
Based on 0 reviews
Tue, 14 Nov
KUL
ITM
16h 15m
Tue, 21 Nov
ITM
KUL
11h 25m
RM 1,443
Trip: 8 days
8.6ExcellentShow reviews
Overall 8.6 Excellent
Based on 2454 reviews
Overall
8.8
Boarding
8.9
Comfort
8.5
Crew
9.1
Entertainment
8.4
Food
8.3
HKG
HND
Good 7.6

Food was served with metal utensils.

KUL
NRT
Excellent 10.0

Legroom is good, you don't need to recline the seat

Food wasn't the best

NRT
BKK
OK 5.3

The crew is awesome and food is quite good

Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight

MEX
NRT
Good 7.0

The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for.

The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice.

NRT
SEA
Excellent 9.6

Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual.

Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock.

Mon, 6 Nov
KUL
ITM
18h 25m
Sat, 25 Nov
ITM
KUL
11h 10m
RM 1,490
Trip: 20 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 2776 reviews
Overall
8.9
Boarding
9.0
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
HND
JFK
Excellent 8.6

service was excellent. Seating was OK in spite of it being economy.

One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity.

NRT
LAX
Excellent 10.0

Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers.

DFW
NRT
Excellent 9.6

Check in process and counter Agents were very helpful Seat spacing good for economy food was good

Movie Selection

NRT
SGN
Excellent 9.6

Seat spacing good for economy food was good

Movie Selection

DFW
NRT
Excellent 9.6

I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip.

There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy.

Wed, 18 Apr
KUL
ITM
16h 05m
Sun, 22 Apr
ITM
KUL
10h 40m
RM 1,460
Trip: 5 days
8.6ExcellentShow reviews
Overall 8.6 Excellent
Based on 2454 reviews
Overall
8.8
Boarding
8.9
Comfort
8.5
Crew
9.1
Entertainment
8.4
Food
8.3
SEA
NRT
Good 7.6

Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays.

Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out.

KUL
NRT
Excellent 10.0

Legroom is good, you don't need to recline the seat

Food wasn't the best

HKG
HND
Good 7.6

Food was served with metal utensils.

ITM
NRT
Mediocre 3.3

Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami

ORD
HND
Excellent 10.0

Very comfortable plane and excellent service.

Mon, 6 Nov
KUL
ITM
18h 25m
Fri, 10 Nov
ITM
KUL
11h 10m
RM 1,494
Trip: 5 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 2776 reviews
Overall
8.9
Boarding
9.0
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
HND
JFK
Excellent 8.6

service was excellent. Seating was OK in spite of it being economy.

One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity.

NRT
DFW
Excellent 9.6

I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip.

We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class.

MNL
NRT
Excellent 10.0

Efficient and friendly service. Second time flying them, and will continue to fly JAL.

N/A

DFW
NRT
Excellent 9.6

Check in process and counter Agents were very helpful Seat spacing good for economy food was good

Movie Selection

NRT
CGK
Good 7.6

Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional.

Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine.

Sat, 31 Mar
KUL
ITM
13h 50m
Sat, 7 Apr
ITM
KUL
12h 55m
RM 1,532
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Sat, 14 Apr
KUL
ITM
18h 25m
Wed, 18 Apr
ITM
KUL
10h 45m
RM 1,507
Trip: 5 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 2776 reviews
Overall
8.9
Boarding
9.0
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
DLC
NRT
Excellent 8.6

Very nice airplane with new technology

Nothing

MNL
NRT
Excellent 10.0

Efficient and friendly service. Second time flying them, and will continue to fly JAL.

N/A

NRT
SGN
Excellent 9.6

Seat spacing good for economy food was good

Movie Selection

DFW
NRT
Excellent 9.6

I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip.

There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy.

HND
JFK
Excellent 8.6

service was excellent. Seating was OK in spite of it being economy.

One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity.

Fri, 20 Oct
KUL
ITM
12h 30m
Fri, 27 Oct
ITM
KUL
14h 20m
RM 1,574
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Wed, 4 Apr
KUL
ITM
17h 45m
Sat, 14 Apr
ITM
KUL
12h 55m
RM 1,608
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 12 Feb
KUL
ITM
18h 25m
Fri, 16 Feb
ITM
KUL
11h 10m
RM 1,646
Trip: 5 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 2776 reviews
Overall
8.9
Boarding
9.0
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
MNL
NRT
Excellent 10.0

Efficient and friendly service. Second time flying them, and will continue to fly JAL.

N/A

NRT
DFW
Excellent 9.6

I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip.

We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class.

NRT
LAX
Excellent 10.0

Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers.

DFW
NRT
Excellent 9.6

I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip.

There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy.

NRT
CGK
Good 7.6

Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional.

Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine.

Sat, 28 Oct
KUL
ITM
18h 55m
Tue, 31 Oct
ITM
KUL
11h 25m
RM 1,848
Trip: 4 days
8.6ExcellentShow reviews
Overall 8.6 Excellent
Based on 2454 reviews
Overall
8.8
Boarding
8.9
Comfort
8.5
Crew
9.1
Entertainment
8.4
Food
8.3
JFK
NRT
Excellent 10.0

The plane was very clean. Staff was very polite and helpful. Foodoffering was very good.

KUL
NRT
Excellent 10.0

Legroom is good, you don't need to recline the seat

Food wasn't the best

SEA
NRT
Good 7.6

Friendly and helpful staff. Although flight was delayed slightly with boarding, flight crew maintained same flight time, thus not adding any further delays.

Meal options and/or supplied should be expended to expend options passengers have, especially if one option runs out.

ORD
HND
Excellent 10.0

Very comfortable plane and excellent service.

NRT
SEA
Excellent 9.6

Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual.

Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock.

Mon, 11 Dec
KUL
ITM
16h 35m
Sat, 16 Dec
ITM
KUL
14h 40m
RM 1,642
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 3 Dec
KUL
ITM
33h 05m
Mon, 11 Dec
ITM
KUL
27h 30m
RM 1,671
Trip: 9 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 2776 reviews
Overall
8.9
Boarding
9.0
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
NRT
HNL
OK 4.0

Jal should gave me a better resting seat. The connecting flight is too long hours. Very tiring for a 73 years old person.

Too long and no rest.

NRT
LAX
Excellent 10.0

Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers.

MNL
NRT
Excellent 10.0

Efficient and friendly service. Second time flying them, and will continue to fly JAL.

N/A

DFW
NRT
Excellent 9.6

Check in process and counter Agents were very helpful Seat spacing good for economy food was good

Movie Selection

DFW
NRT
Excellent 9.6

I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip.

There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy.

Fri, 24 Nov
KUL
ITM
31h 25m
Wed, 29 Nov
ITM
KUL
27h 25m
RM 2,456
Trip: 6 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 782 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.4
Entertainment
6.7
Food
6.5
KUL
SIN
Good 6.0

Losing my luggage

KCH
KUL
Mediocre 2.0

Nothing

Canceled flights both directions. Poor airport. Long runway times. When told I was notified about the canceled flights, I was issued absolutely no apologies.

RGN
KUL
Excellent 9.0

Everything flowed smoothly.

It would have been nice to have inflight entertainment within our seatbacks.

AKL
KUL
OK 5.0

Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok.

Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things

KUL
ADL
Excellent 8.0

On time departure, clean aircraft, generally friendly staff/crew.

Breakfast - woken 2 hours before landing, very sorry version of "breakfast" was at best aweful only to then have lights turned off again after service completed.

Thu, 15 Feb
KUL
ITM
17h 40m
Thu, 1 Mar
ITM
KUL
11h 10m
RM 1,730
Trip: 15 days
8.8ExcellentShow reviews
Overall 8.8 Excellent
Based on 2776 reviews
Overall
8.9
Boarding
9.0
Comfort
8.7
Crew
9.1
Entertainment
8.6
Food
8.5
DLC
NRT
Excellent 8.6

Very nice airplane with new technology

Nothing

DFW
NRT
Excellent 9.6

I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip.

There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy.

NRT
DFW
Excellent 9.6

I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip.

We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class.

NRT
CGK
Good 7.6

Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional.

Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine.

NRT
LAX
Excellent 10.0

Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers.

Thu, 15 Feb
KUL
ITM
18h 25m
Wed, 21 Feb
ITM
KUL
17h 20m
RM 1,764
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
*
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