Traveller reviews
Overall rating
8.2
Excellent
Based on 605 reviews
Boarding
8.5
Comfort
8.1
Crew
8.8
Entertainment
8.0
Food
7.8
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ANA information
| IATA code | NH |
|---|---|
| Routes | 295 |
| Top route | Fukuoka to Tokyo Haneda |
| Airports served | 85 |
| Top airport | Tokyo Haneda |
ANA traveller reviews
Pros
"Clean plane and comfortable seats"
(in 24 reviews)
"Overall had a great experience."
(in 15 reviews)
"Friendly staff and decent size"
(in 196 reviews)
Cons
"A bit rude flight attendant."
(in 141 reviews)
"The movie selection is somewhat weak"
(in 27 reviews)
"No available slippers for economy class."
(in 41 reviews)
Recent reviews
Traveller rating
1125
260
104
60
3
Find reviews that mention:
flight attendants
food was good
great flight
excellent service
crew was great
economy class
movie selection
comfortable seats
great experience
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10.0
Clean and smooth operation
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8.0
Better food. More perks for premium economy
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2.0
Delay and change with JAL
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10.0
Same movies as last leg of flight Older movies
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10.0
More choice of Bollywood movies
review from
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8.0
Leg room for economy seat is spacious. Flight attendants are very friendly and courteous. Food choices could’ve been improved.
review from
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8.0
Wish the ground crew would speak more clearly and loudly during the many announcements at the gate. We couldn’t understand who was being paved or which group was boarding. Later the ground crew had to walk around with names on a white board for us to read. Service on the flight itself was very good. Thanks!
review from
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8.0
Due to over an hour tardy arrival in IAH, I had to run to gate, barely 10 minutes before boarding. Then ironically, it was late in arrival and needed more time prepping. Anyway, just thankful I made it in time, whew!
review from
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8.0
If only the MEM to IAH had taken off on time. Nerve wracking to hear my name paged while running to the gate of my connecting long haul flight from IAH to NRT! Barely 10 minutes before boarding started for wheelchair assisted passengers. Then it was announced that there would be a delay due to late arrival of this plane! Ironic but glad I made it despite over an hour late take-off on MEM to IAH leg.
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10.0
Need to improve food quality and selection. Additionally, the movie selections are limited and not the latest.
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8.0
Should have more quality food selections but overall is good
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10.0
I ENJOY MY FLIGHT
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10.0
GOOD J0B! I ENJOY MY FLIGHT
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10.0
ANA has excellent service on the flights. Much better than different American companies.
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10.0
The staff was wonderful
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4.0
Poor communication, totally uncomfortable seats, never have meals I can eat even if I request them beforehand
review from
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4.0
To clarify it was United, not ANA Staff hadnt been informed or told how to look up allergy situation Plane was late, and then flying into Newark we sat in the tarmac for an hour and a half with very little update
review from
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8.0
Food and in-flight service were good, thanks! For my long-haul flight, the additional $55 I kpaid for exit row seats, each way was so worth it to have all that extra room. Problem was the man in the middle seat kept kicking my knee and pushing his elbow over the armrest, just when I finally started to catch little naps! Wish I didn't have to pay extra just to get aisle seats on shorter legs though, MNL to NRT. Especially the 1.5 hour IAH to MEM! Really, should everything be add-ons now! Also, wish there were more recent movie releases available.
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6.0
Not prepared foods well
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10.0
On time, easy check-in, comfortable seat, cool smart-glass blue-tinted windows rather than window shades (so you can look outside the whole time without disturbing others), lots of entertainment options, and I had the Asian Vegetarian special meal and it was a delicious curry, perhaps the best meal I’ve ever had on a flight.
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6.0
The comfort of economy seat n leg room The food should be better
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6.0
My wife asked for a meal with no pork. She was given a Muslim meal which was vegetarian and no meat. She can eat chicken, seafood, and beef. After we arrived at our destination, we called to cancel the Muslim meal, since there is a better selection without pork.
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10.0
Less fish options for food. Loading system creates a problem with overhead storage. Other than that, my experience was great
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6.0
The food was really bad. Ravioli were hardly warm. A dish with “salmon” over rice was so salty and dry. The dish they call beef with rice and egg had a gravy but it was challenging to find even small pieces of meat. They really need to fix their menu. It’s not even average….
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8.0
Food is not good
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8.0
Food is not good
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10.0
Everything is good and the food is delicious. All the staff are very friendly and always ready to help. Will definitely fly with ANA again.
review from
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10.0
The flight attendats were very nice. First plane had a lot of space and big screens. Second plane was smaller guess older. They gave us food all the time. Great experience
review from
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10.0
Staff are very accomodating. I am very satisfied with the service. Price of the plane ticket is affordable
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10.0
Everything was excellent!
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ANA FAQs
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Flight status
ANA route map
Top airports served by ANA
- Tokyo Haneda Airport (HND)
- Osaka Itami Airport (ITM)
- Okinawa Naha Airport (OKA)
- Fukuoka Airport (FUK)
- Sapporo Chitose Airport (CTS)
- Tokyo Narita Airport (NRT)
- Hiroshima Airport (HIJ)
- Osaka Kansai Intl Airport (KIX)
- Kagoshima Airport (KOJ)
- Matsuyama Airport (MYJ)
- Takamatsu Airport (TAK)
- Kumamoto Airport (KMJ)
- Okayama Airport (OKJ)
- Yonago Miho Airport (YGJ)
- Komatsu Airport (KMQ)
ANA contact information
- NH IATA code
- 1800-81-8015 Call
- ANA.co.jp Visit
Overview of ANA
Known for being one of the largest airlines in Japan, ANA offers a variety of both domestic and international flights. If you would like to travel to somewhere in Asia, you can go to countries like China, Hong Kong, and Indonesia. For those that would rather visit Europe, destinations like Germany, Belgium, and Sweden are popular choices.
This airline has created a variety of codeshare agreements with other companies in order to diversify its flight paths, including Air Canada, Asiana Airlines, TAP Air Portugal, and Avianca. Additionally, it has a low-cost subsidiary that provides a selection of regional flights, which is called Vanilla Air.
With ANA, there are four classes for passengers to choose from, which are referred to as Economy, Premium, Business, and First. While Economy provides standard amenities, Premium comes with free alcoholic beverages and access to the airline’s lounge prior to departure. If you are flying in Business, you will have a seat that converts into a bed, as well as a gourmet hot meal. First Class passengers are provided with their own individual pods that contain luxurious sheets and pillows, while also enjoying service from a separate cabin crew that is specifically there to help with all of their needs.
To help keep you entertained during your travels, ANA has created an application that plays a selection of recent movies, television shows, podcasts, games, and music. If you would like to use the application during your flight, simply download it for free onto your personal tablet, cellphone, or laptop before the plane takes off.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.