Traveller reviews
Overall rating
8.0
Excellent
Based on 495 reviews
Boarding
8.3
Comfort
7.8
Crew
8.6
Entertainment
7.7
Food
7.5
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
ANA information
| IATA code | NH |
|---|---|
| Routes | 285 |
| Top route | Tokyo Haneda to Fukuoka |
| Airports served | 88 |
| Top airport | Tokyo Haneda |
ANA traveller reviews
Pros
"Clean plane and comfortable seats"
(in 24 reviews)
"Overall had a great experience."
(in 15 reviews)
"Friendly staff and decent size"
(in 196 reviews)
Cons
"A bit rude flight attendant."
(in 141 reviews)
"The movie selection is somewhat weak"
(in 27 reviews)
"No available slippers for economy class."
(in 41 reviews)
Recent reviews
Traveller rating
105
19
12
14
1
Find reviews that mention:
crew was great
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10.0
Need to have more good movies from the world,
Reviewed Sep 2023review from
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10.0
Not much world movies especially other Asian countries movies (only Japanese movies)
Reviewed Sep 2023review from
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10.0
The airline sent a a very nice flight attendant to pick us up at the Chicago airport and walked us to the gate because the earlier flight was delayed. Then we didn't miss the flight. The customer service was amazing and outstanding! We appreciate the staff members so much!
Reviewed Jul 2023review from
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10.0
Our flight that was before this one was delayed, and I appreciate that this airline sent a very nice flight attendant to pick us up at the Chicago airport and walked us to the gate. They waited for us, so we didn't miss the flight. That was amazing and outstanding customer service! We appreciate you so much!!
Reviewed Jul 2023review from
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4.0
ANA’s food has really slipped. The offerings are unappetizing limp concoctions. Very little choice in drinks or large snack. The main meal consisted of either a very smelly fish flakes over rice or pancakes and almost nobody ordered the fish flakes; FAs tried to talk everyone into taking the fish. Plan better or offer more universally appealing options.
Reviewed Jun 2023review from
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4.0
Online check-in wasn't available. Boarding was smooth. Entertainment control panel froze during flight and wifi was never available for purchase. The food was very mediocre and the plane was filthy even in the business class seat with lots of different people's hair on the floor and generally visibly dirty in the nooks around the seat! Business class seats are also tiny. United Business class is very low quality compared to ANA or Emirates Business which are far better.
Reviewed Jun 2023review from
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10.0
Hard to get comfortable in a small chair for 10hrs. But flight was great !
Reviewed Jun 2023review from
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6.0
Food
Reviewed Mar 2023review from
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10.0
I'm reall satisfied with ANA.
Reviewed May 2022review from
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10.0
The crew are very polite and attentive, the plane is comfy and clean. The food could have been better. It's not for all people's taste. They should give atleast two meals in a 4-5hr flight, a snack and a meal coz the portions are so little.
Reviewed Mar 2022review from
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10.0
Great airline and staff. Thanks for comfortable, safe trip home. My best wishes to all United staff. Stay safe.
Reviewed Mar 2022review from
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7.9
Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
Reviewed Sep 2021review from
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5.9
Food was not good at all
Reviewed Aug 2021review from
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5.9
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
Reviewed Aug 2021review from
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3.9
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
Reviewed Aug 2021review from
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7.9
Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
Reviewed Jul 2021review from
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10.0
Pros: The crew was awesome. They went above and beyond.
Reviewed Apr 2021review from
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10.0
Pros: Fast check in. Awesome flight attendant on United and All Nippon Air. Flight on ANA has awesome service.
Reviewed Apr 2021review from
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10.0
Pros: the Crew as always on ANA flights is amazing
Reviewed Mar 2021review from
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10.0
Cons: Great flight, great flight staff.
Reviewed Feb 2021review from
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10.0
Cons: The crew of ANA was incredible. I think it is my best flying experience to Asia
Reviewed Feb 2021review from
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10.0
Pros: Awesome crew
Cons: Old seatingReviewed Dec 2021review from
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7.5
Pros: The simplicity.
Cons: A closer gate. Some inflight food.Reviewed Aug 2020review from
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5.6
Pros: Crew service is good!
Cons: The seat is really cramp and tight!!Reviewed Apr 2020review from
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8.0
Pros: Crew service is excellent!
Cons: The seat is really cramp and tight!Reviewed Apr 2020review from
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10.0
Pros: Yes, it was great.
Reviewed Mar 2020review from
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10.0
Pros: The crew took care of us during a strange virus affected flight.
Reviewed Mar 2020review from
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10.0
Pros: crewe were excellent
Cons: nothing !Reviewed Mar 2020review from
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10.0
Pros: Space and courteousness
Reviewed Mar 2020review from
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10.0
Pros: The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again.
Cons: Nothing reallyReviewed Mar 2020review from
ANA FAQs
Where does ANA fly to?
ANA offers direct flights to 84 cities in 22 different countries. Fukuoka, Tokyo, and Sapporo are the most popular cities covered by ANA.
What is ANA’s primary hub?
ANA concentrates most of its flight operations in Tokyo.
How does KAYAK find such low prices on ANA flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including ANA.
Flight status
ANA route map
Top flight routes
Top airports served by ANA
- Tokyo Haneda Airport (HND)
- Osaka Itami Airport (ITM)
- Sapporo Chitose Airport (CTS)
- Okinawa Naha Airport (OKA)
- Fukuoka Airport (FUK)
- Tokyo Narita Airport (NRT)
- Osaka Kansai Intl Airport (KIX)
- Hiroshima Airport (HIJ)
- Kagoshima Airport (KOJ)
- Takamatsu Airport (TAK)
- Matsuyama Airport (MYJ)
- Kumamoto Airport (KMJ)
- Shanghai Pu Dong Airport (PVG)
- Okayama Airport (OKJ)
- Kochi Airport (KCZ)
ANA contact information
- NH IATA code
- 1800-81-8015 Call
- ANA.co.jp Visit
Overview of ANA
Known for being one of the largest airlines in Japan, ANA offers a variety of both domestic and international flights. If you would like to travel to somewhere in Asia, you can go to countries like China, Hong Kong, and Indonesia. For those that would rather visit Europe, destinations like Germany, Belgium, and Sweden are popular choices.
This airline has created a variety of codeshare agreements with other companies in order to diversify its flight paths, including Air Canada, Asiana Airlines, TAP Air Portugal, and Avianca. Additionally, it has a low-cost subsidiary that provides a selection of regional flights, which is called Vanilla Air.
With ANA, there are four classes for passengers to choose from, which are referred to as Economy, Premium, Business, and First. While Economy provides standard amenities, Premium comes with free alcoholic beverages and access to the airline’s lounge prior to departure. If you are flying in Business, you will have a seat that converts into a bed, as well as a gourmet hot meal. First Class passengers are provided with their own individual pods that contain luxurious sheets and pillows, while also enjoying service from a separate cabin crew that is specifically there to help with all of their needs.
To help keep you entertained during your travels, ANA has created an application that plays a selection of recent movies, television shows, podcasts, games, and music. If you would like to use the application during your flight, simply download it for free onto your personal tablet, cellphone, or laptop before the plane takes off.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.