Traveller reviews
Overall rating
8.3
Excellent
Based on 1,594 reviews
Boarding
8.5
Comfort
8.1
Crew
8.9
Entertainment
8.0
Food
7.9
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ANA information
| IATA code | NH |
|---|---|
| Routes | 303 |
| Top route | Osaka Itami to Tokyo Haneda |
| Airports served | 95 |
| Top airport | Tokyo Haneda |
ANA traveller reviews
Pros
"Clean plane and comfortable seats"
(in 24 reviews)
"Overall had a great experience."
(in 15 reviews)
"Friendly staff and decent size"
(in 196 reviews)
Cons
"A bit rude flight attendant."
(in 141 reviews)
"The movie selection is somewhat weak"
(in 27 reviews)
"No available slippers for economy class."
(in 41 reviews)
Recent reviews
Traveller rating
204
45
23
13
1
Find reviews that mention:
flight attendants
food was good
great flight
excellent service
crew was great
economy class
movie selection
comfortable seats
great experience
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5.9
Food was not good at all
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5.9
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
review from
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3.9
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
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7.9
Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
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8.0
Pros: The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had.
Cons: The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine.review from
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10.0
Pros: The crew was awesome. They went above and beyond.
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10.0
Pros: Fast check in. Awesome flight attendant on United and All Nippon Air. Flight on ANA has awesome service.
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10.0
Pros: the Crew as always on ANA flights is amazing
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10.0
Cons: Great flight, great flight staff.
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10.0
Cons: The crew of ANA was incredible. I think it is my best flying experience to Asia
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10.0
Pros: Awesome crew
Cons: Old seatingreview from
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7.5
Pros: The simplicity.
Cons: A closer gate. Some inflight food.review from
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5.6
Pros: Crew service is good!
Cons: The seat is really cramp and tight!!review from
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8.0
Pros: Crew service is excellent!
Cons: The seat is really cramp and tight!review from
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10.0
Pros: Yes, it was great.
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10.0
Pros: The crew took care of us during a strange virus affected flight.
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10.0
Pros: crewe were excellent
Cons: nothing !review from
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7.6
Pros: The crew was really nice, as you can expect from a Japanese company. Super helpful and smiling. The food was also very good.
Cons: The space is really tiny. The screen also tiny.review from
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10.0
Pros: Space and courteousness
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10.0
Pros: The ANA crew is pretty awesome. They are super nice and professional. I would 12 out of 10 travel with ANA again.
Cons: Nothing reallyreview from
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8.0
Pros: The crew was professional and super friendly.
Cons: Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it.review from
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6.3
Cons: There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable.
review from
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7.6
Cons: I was not aware that I flew in Narita and flew out of another airport.
review from
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9.6
Pros: Again, the crew was extremely polite and accomodating. I’d fly with them again!
review from
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9.3
Pros: The crew is awesome. They’re so polite and helpful.
Cons: I think more options that don’t involve seafood would be good, but I’ll also consider selecting a specific meal in the future.review from
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10.0
Pros: Cheapflights ..I will book my ticket from you again.. I am so delighted.
Cons: Nonereview from
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10.0
Pros: On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA
Cons: None so farreview from
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10.0
Cons: Selecting seats online
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10.0
Pros: Crew was friendly, eager to help. Flight arrived on time.
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10.0
Pros: Love ANA. Always a pleasure.
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Flight status
ANA route map
Top airports served by ANA
- Tokyo Haneda Airport (HND)
- Osaka Itami Airport (ITM)
- Tokyo Narita Airport (NRT)
- Sapporo Chitose Airport (CTS)
- Okinawa Naha Airport (OKA)
- Fukuoka Airport (FUK)
- Osaka Kansai Intl Airport (KIX)
- Hiroshima Airport (HIJ)
- Matsuyama Airport (MYJ)
- Kumamoto Airport (KMJ)
- Kagoshima Airport (KOJ)
- Takamatsu Airport (TAK)
- Nagasaki Airport (NGS)
- Shanghai Pu Dong Airport (PVG)
- Yonago Miho Airport (YGJ)
ANA contact information
- NH IATA code
- 1800-81-8015 Call
- ANA.co.jp Visit
Overview of ANA
Known for being one of the largest airlines in Japan, ANA offers a variety of both domestic and international flights. If you would like to travel to somewhere in Asia, you can go to countries like China, Hong Kong, and Indonesia. For those that would rather visit Europe, destinations like Germany, Belgium, and Sweden are popular choices.
This airline has created a variety of codeshare agreements with other companies in order to diversify its flight paths, including Air Canada, Asiana Airlines, TAP Air Portugal, and Avianca. Additionally, it has a low-cost subsidiary that provides a selection of regional flights, which is called Vanilla Air.
With ANA, there are four classes for passengers to choose from, which are referred to as Economy, Premium, Business, and First. While Economy provides standard amenities, Premium comes with free alcoholic beverages and access to the airline’s lounge prior to departure. If you are flying in Business, you will have a seat that converts into a bed, as well as a gourmet hot meal. First Class passengers are provided with their own individual pods that contain luxurious sheets and pillows, while also enjoying service from a separate cabin crew that is specifically there to help with all of their needs.
To help keep you entertained during your travels, ANA has created an application that plays a selection of recent movies, television shows, podcasts, games, and music. If you would like to use the application during your flight, simply download it for free onto your personal tablet, cellphone, or laptop before the plane takes off.
ANA Cancellation Policy
As the situation changes with coronavirus (COVID-19), ANA will continually update its policies accordingly. Please contact ANA directly for the latest information about cancellation fees. You can find the most up-to-date information on ANA policies here: ANA Travel Advisories & Policies
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.