Guest reviews
Overall rating
8.7
Excellent
Based on 3,758 reviews
Overall
8.8
Boarding
8.9
Comfort
8.6
Crew
9.1
Entertainment
8.4
Food
8.4
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ANA traveller reviews
Recent reviews
- All reviews
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- Neutral
- Negative
Find reviews that mention:
ice cream
great service
economy class
food was good
flight crew
movie options
seats were comfortable
great experience
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9.3
Pros: The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed.
review from
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10.0
Great service and prompt flight
Pros: All.
review from
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10.0
Easy booking, great price, wonderful memories
Pros: Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home.
Cons: I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out.
review from
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9.3
No lounge services
Pros: The cabin crew was great in services
Cons: Priority not thought
review from
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3.3
Delayed twice
Pros: Empty seats
Cons: Only snack No entertainment No chargers
review from
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8.0
Long, food could be better
Pros: Staff Many empty seats
review from
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2.0
Pros: Nothing
Cons: After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA
review from
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10.0
Excellent/ first time with ANA won’t be the last
Pros: Everything was just perfect
review from
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10.0
Excellent flight
Pros: Clean plane, comfy seats and great staff
Cons: Everything was good didn’t hate anything
review from
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5.3
Missed Connection Flight
Cons: 1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs.
review from
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6.0
Pros: Overall the service was good.
Cons: ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs.
review from
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9.3
Pros: Great crew and comfort for economy class.
Cons: Food could be better
review from
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9.3
Pros: The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed.
review from
-
10.0
Great service and prompt flight
Pros: All.
review from
-
10.0
Easy booking, great price, wonderful memories
Pros: Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home.
Cons: I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out.
review from
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9.3
No lounge services
Pros: The cabin crew was great in services
Cons: Priority not thought
review from
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10.0
Excellent/ first time with ANA won’t be the last
Pros: Everything was just perfect
review from
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10.0
Excellent flight
Pros: Clean plane, comfy seats and great staff
Cons: Everything was good didn’t hate anything
review from
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9.3
Pros: Great crew and comfort for economy class.
Cons: Food could be better
review from
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3.3
Delayed twice
Pros: Empty seats
Cons: Only snack No entertainment No chargers
review from
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2.0
Pros: Nothing
Cons: After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA
review from
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5.3
Missed Connection Flight
Cons: 1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs.
review from
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6.0
Pros: Overall the service was good.
Cons: ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs.
review from
Flight status
ANA route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
925
Tokyo
NRT
Shenyang
SHE
174
Tokyo
NRT
Houston
IAH
850
Bangkok
BKK
Tokyo
HND
808
Bangkok
BKK
Tokyo
NRT
830
Mumbai
BOM
Tokyo
NRT
232
Brussels
BRU
Tokyo
NRT
924
Guangzhou
CAN
Tokyo
HND
216
Paris
CDG
Tokyo
HND
856
Jakarta
CGK
Tokyo
HND
836
Jakarta
CGK
Tokyo
NRT
904
Dalian
DLC
Tokyo
NRT
210
Dusseldorf
DUS
Tokyo
NRT
862
Seoul
GMP
Tokyo
HND
858
Hanoi
HAN
Tokyo
HND
952
Hangzhou
HGH
Osaka
KIX
930
Hangzhou
HGH
Tokyo
NRT
860
Hong Kong
HKG
Tokyo
HND
812
Hong Kong
HKG
Tokyo
NRT
849
Tokyo
HND
Bangkok
BKK
923
Tokyo
HND
Guangzhou
CAN
215
Tokyo
HND
Paris
CDG
871
Tokyo
HND
Jakarta
CGK
867
Tokyo
HND
Seoul
GMP
857
Tokyo
HND
Hanoi
HAN
859
Tokyo
HND
Hong Kong
HKG
186
Tokyo
HND
Honolulu
HNL
110
Tokyo
HND
New York
JFK
885
Tokyo
HND
Kuala Lumpur
KUL
211
Tokyo
HND
London
LHR
869
Tokyo
HND
Manila
MNL
217
Tokyo
HND
Munich
MUC
971
Tokyo
HND
Shanghai
PVG
843
Tokyo
HND
Singapore
SIN
853
Tokyo
HND
Taipei
TSA
116
Tokyo
HND
Vancouver
YVR
185
Honolulu
HNL
Tokyo
HND
183
Honolulu
HNL
Tokyo
NRT
1
Washington
IAD
Tokyo
NRT
173
Houston
IAH
Tokyo
NRT
109
New York
JFK
Tokyo
HND
9
New York
JFK
Tokyo
NRT
951
Osaka
KIX
Hangzhou
HGH
975
Osaka
KIX
Shanghai
PVG
886
Kuala Lumpur
KUL
Tokyo
HND
816
Kuala Lumpur
KUL
Tokyo
NRT
105
Los Angeles
LAX
Tokyo
HND
5
Los Angeles
LAX
Tokyo
NRT
212
London
LHR
Tokyo
HND
179
Mexico City
MEX
Tokyo
NRT
870
Manila
MNL
Tokyo
HND
820
Manila
MNL
Tokyo
NRT
218
Munich
MUC
Tokyo
HND
939
Nagoya
NGO
Shanghai
PVG
807
Tokyo
NRT
Bangkok
BKK
829
Tokyo
NRT
Mumbai
BOM
231
Tokyo
NRT
Brussels
BRU
835
Tokyo
NRT
Jakarta
CGK
903
Tokyo
NRT
Dalian
DLC
209
Tokyo
NRT
Dusseldorf
DUS
929
Tokyo
NRT
Hangzhou
HGH
811
Tokyo
NRT
Hong Kong
HKG
184
Tokyo
NRT
Honolulu
HNL
2
Tokyo
NRT
Washington
IAD
10
Tokyo
NRT
New York
JFK
815
Tokyo
NRT
Kuala Lumpur
KUL
6
Tokyo
NRT
Los Angeles
LAX
180
Tokyo
NRT
Mexico City
MEX
819
Tokyo
NRT
Manila
MNL
959
Tokyo
NRT
Shanghai
PVG
813
Tokyo
NRT
Yangon
RGN
178
Tokyo
NRT
Seattle
SEA
8
Tokyo
NRT
San Francisco
SFO
833
Tokyo
NRT
Ho Chi Minh City
SGN
803
Tokyo
NRT
Singapore
SIN
927
Tokyo
NRT
Qingdao
TAO
935
Tokyo
NRT
Xiamen
XMN
972
Shanghai
PVG
Tokyo
HND
976
Shanghai
PVG
Osaka
KIX
940
Shanghai
PVG
Nagoya
NGO
922
Shanghai
PVG
Tokyo
NRT
Top airports served by ANA
- Tokyo Haneda Airport (HND)
- Chicago O'Hare International Airport (ORD)
- Frankfurt am Main Airport (FRA)
- Tokyo Narita Airport (NRT)
- Osaka Itami Airport (ITM)
- Fukuoka Airport (FUK)
- Sapporo Chitose Airport (CTS)
- Nagoya Chubu Centrair Intl & other airports Airport (NGO)
- Okinawa Naha Airport (OKA)
- Osaka Kansai International Airport (KIX)
- Houston George Bush Intcntl Airport (IAH)
- Munich Franz Josef Strauss Airport (MUC)
- Bangkok Suvarnabhumi & other airports Airport (BKK)
- San Francisco Airport (SFO)
- Sendai Airport (SDJ)
ANA contact information
- NH IATA code
- 1800-81-8015 Call
- ANA.co.jp Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
