Traveller reviews
Overall rating
5.6
Okay
Based on 492 reviews
Boarding
6.1
Comfort
5.7
Crew
6.5
Entertainment
4.4
Food
5.1
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AirAsia information
| IATA code | AK |
|---|---|
| Routes | 208 |
| Top route | Kota Kinabalu to Kuala Lumpur Intl |
| Airports served | 61 |
| Top airport | Kuala Lumpur Intl |
AirAsia traveller reviews
Pros
"good budget airline"
(in 6 reviews)
Cons
"No entertainment or free food."
(in 16 reviews)
"Leg room is very small"
(in 8 reviews)
"Could not board due to flight restrictions."
(in 4 reviews)
Recent reviews
Traveller rating
111
104
116
106
1
Find reviews that mention:
flight was delayed
cheap and on time
long check
check bag
budget airline
one hour
pay for water
baggage fees
uncomfortable seating
want to charge
without proper
fine for the price
girl next
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2.0
I don’t fly also same as previous no refund even it’s airlines or agency mistake
review from
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2.0
I don’t travel I need my ticket back until now am with so many communication daily to get my refund
review from
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2.0
100% dislike due to last minutes flight cancellations and terrible customer service experience. Do notice us early at least 24 hours before departure time.
review from
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2.0
Pros: I was not accepted by the airline and I didn't get any assistance aside from getting out of the airport. Tried calling and all they can say is we cannot do anything
Cons: Travellers should be informed about the restrictions and guided on what should be done.review from
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8.6
Pros: Landing 20 minutes ahead schedule.
Cons: Nothing much to improve as it only 50 minutes flightreview from
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2.0
Pros: Could not board due to flight restrictions
Cons: Would suggest providing an email to let travelers know if the flight restrictionsreview from
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4.3
Pros: Nothing I like
review from
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10.0
Pros: the girl next to me was flirty
Cons: the girl next to me could have offered her number...review from
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6.8
Pros: Aero bridge availability
Cons: Choice to meals like McD mix and match. Can choose other combination of same valuereview from
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4.5
Pros: No and No! Seat was cramped. Crew was ok
Cons: If they weren’t always on the PA. I was trying to read and someone was always talkingreview from
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2.5
Cons: Need to cleanup the cabin.
review from
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7.5
Pros: Quick and easy boarding and very friendly crew
Cons: Nothing really. For a no-frills flight, it was a great valuereview from
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6.0
Cons: Flight delayed.
review from
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6.0
Pros: Efficiency
Cons: Attentiveness and comfort passenger for any incident.review from
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8.0
Pros: Efficiency
Cons: Attentiveness, we were miss for food purchasing was abit rush.review from
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6.0
Cons: Not too much delay as usual
review from
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8.5
Pros: on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit
Cons: nonereview from
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3.2
Pros: Checking in goes well
Cons: after booking, air asia changed the flight schedule back teo hours. Then on travel day the flight was delayed another hour. So we arrived around midnight. Air Asia Is somewhat annoying as they’re always trying to sell you something during the flightreview from
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7.6
Pros: Quick flight
Cons: Water should be freereview from
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4.3
Cons: No wifi as advertised
review from
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2.0
Pros: NOTHING
Cons: GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATINGreview from
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2.0
Pros: Nothing.
Cons: If seats could recline or have a pillow maybe.review from
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6.0
Pros: Smooth boarding
Cons: Leg roomreview from
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8.5
Pros: Overall price / value is very good
Cons: Leg room is very smallreview from
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7.5
Pros: Crew was quick to serve any on-board item I ordered. Happily served with a smile
Cons: I’ve been traveling with AirAsia since quite a few years, but recently AirAsia flights are being delayed quite often. This is not how budget airlines usually work. They’re known for their on-time operations. I hope AirAsia works to improve on this issue.review from
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4.0
Cons: The AC created so much smoke that I couldn’t see the stewardess during the safety instructions
review from
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0.0
Pros: Nothing. It's cheap and really not because you pay for everything extra.
Cons: Rude customer service. Baggage cost more than the flight.review from
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3.0
Cons: the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone
review from
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7.3
Pros: Smooth check in
Cons: That the in-flight wifi really is free instead of making the passengers to payreview from
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10.0
Pros: All
review from
AirAsia FAQs
What is AirAsia's carry-on size allowance?
Where does AirAsia fly to?
What is AirAsia’s primary hub?
How does KAYAK find such low prices on AirAsia flights?
Flight status
AirAsia route map
Top airports served by AirAsia
- Kuala Lumpur Intl Airport (KUL)
- Kota Kinabalu Airport (BKI)
- Kuching Airport (KCH)
- Penang Intl Airport (PEN)
- Johor Bahru Sultan Ismail Intl Airport (JHB)
- Singapore Changi Airport (SIN)
- Langkawi Airport (LGK)
- Miri Airport (MYY)
- Sibu Airport (SBW)
- Tawau Airport (TWU)
- Bintulu Airport (BTU)
- Kota Bharu Pengkalan Chepa Airport (KBR)
- Sandakan Airport (SDK)
- Bangkok Don Mueang Intl Airport (DMK)
- Jakarta Soekarno-Hatta Intl Airport (CGK)
AirAsia contact information
- AK IATA code
- 1600 85 8888 Call
- airasia.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.