My checked in luggage never made it to the connecting flight, and I had to wait for 2 hours after arrival in Melbourne for the luggage only to learn that it was never on the flight. There was no communication that my baggage was not loaded on the connecting flight.
Boarding in Chennai is always hectic and unorganized. Not an airline but an airport problem
Friendly staff. Could improve on the leg room!
Flight attendants perfect as always. Business class checked bag took 45 minutes to arrive.
Pros: "Crews sympathy’s"
Cons: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Pros: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Cons: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Pros: "Flight time shorter than scheduled. Food good. Crew great."
Cons: "Somewhat limited recent release movies compared to Emirates."
Pros: "I always like Singapore Airlines. They should continue to be the best."
Cons: "Some flexibility to select food choices even if we book the flight in short notice."
Pros: "Newer Aircraft and very convenient"
Cons: "I dont see any thing to improve"
Pros: "Service was excellent, always with a smile."
Pros: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Cons: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "Singapore airline is amazing, great service and quality entertainment."
Pros: "Movies selection was great."
Cons: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Pros: "Espresso coffee, champagne, crew, headphones"
Pros: "So good to get on a flight where I can fit in the seats..."
Pros: "Friendly staff."
Cons: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Cons: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Pros: "Excellent crew"
Cons: "My seat was very hard"
Pros: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Cons: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Pros: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Pros: "Staff, food and emenities great for economy class"
Cons: "Inflight entertainment wasn't as extensive as in previous years."
Pros: "Staff worked very hard and were very helpful."
Cons: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Pros: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Cons: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Pros: "Excellent crew services"
Cons: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Pros: "Best Inflight Service Best Inflight Food Best Lounge"
Cons: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Pros: "New plane"
Cons: "Nothing in particular"
Pros: "The attendants are pleasant to the eye, thats about it."
Cons: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"
Cons: "Not enough vegetarian options. Food not that great for business class. Not enough English new release movies. Many were old. Could be improved."
Pros: "The hot towels twice during the flight was great"
Cons: "Really just the food"
Pros: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Cons: "There was nothing that I didn't like."
Pros: "Great service and very friendly staff."
Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Pros: "No fuss flight but lacking that something extra"
Pros: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Pros: "On time. Attentive crew."
Cons: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."
Pros: "New plane"
Cons: "Food served 40 min after special meals"
Pros: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Cons: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
Pros: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Cons: "Wish the food could have been better and the choice for dessert wider."
Cons: "Flight was delayed, but other than that, flight was great."
Pros: "This was probably the best check-in I had. The ground attendant was extremely friendly and helpful. She kindly moved me to the exit seat and made sure I was sitting in aisle seats for the rest of my three flights. All until boarding the process was quick and breezy. In flight, the attendants were professional and friendly. Always smiling and helpful. The entertainment section and food were superb."
Cons: "The only negative thing was that boarding of this flight was late and the gates were switched about 40 minutes before boarding. This was due to the fact that the plane arrived a bit late. None the less, we arrived to Singapore on time and everyone made their flights."
Pros: "Excellent service by SingaporeAirlines. Nothing more to ask for... everything was very good."
Cons: "the food I pre-ordered wasn't available in one of the meals (premium economy class)"
Pros: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Cons: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
Pros: "Everything was amazing. Best flight I've ever been on!"
Pros: "I would definitely fly with Singapore again. Their staff is super attentive, they have lots of options for in-flight entertainment and things generally went smoothly. I didn't sign up for a special allergy meal ahead of time but they were able to accommodate me anyways."
Cons: "The food was overcooked, mushy and tasted old. The seats were small and didn't recline very much. I think these things are kind of normal now on most airlines."
Pros: "No baggage charge for surfboards"
Pros: "the crew were very good. very nice and helpful."
Cons: "first thing i never had a clue that this would be a 2 stop trip. its ridiculous to get down at hong kong and then start again. even while going to blore, had to get down at seoul. its very tiring to do all the checkin and security. the food was monotonous. i only had okra for 2 of my meals. it was not tasty and no variety entertainment for wold cinema(Indian) is very very poor"
Pros: "Nice amenities, very efficient"
Cons: "Seats are too small, uncomfortable. We had a 50 minute delay in departure."
Cons: "This is my 2nd International Flight and Qantas outrated the other airline 100x’s over. Thank you"
Cons: "The flight from Cairns to JFK that I originally purchased was supposed to be 7 hours of travel time less than what I actually ended up with. The airline changed my flights 4 times after originally booking."
Pros: "Great seats on the 787 dreamliner"
Pros: "Lovely staff"
Pros: "efficient, entertainment"
Pros: "Lovely staff and great food"
Cons: "There was no in-seat entertainment and we weren’t advised of this in advance"
Pros: "Everything was fantastic!"
Pros: "The seat is narrow compare with other airlines."
Pros: "Crew very friendly and accommodating."
Pros: "On time flight ,no problems."
Cons: "All was fine."
Pros: "seats - very comfy flat bed to use on overnight flight"
Cons: "too warm, hard to sleep"
Pros: "The food choices were lovely, plenty of bathrooms and touch screen entertainment (albeit with an outdated feeling and clunky interface.) The skycam was the best part of the entertainment interface options, giving you an outside view of the plane at all times from a camera at the top of the plane tail. Watching the plane during its descent and landing was very cool."
Cons: "I’ve flown in tight-spaced economy seats before, but the lack of space to even bend over to reach items on the floor was extreme on this plane and unacceptable for a 15+ hour flight. It truly felt like a straightjacket. Serious acrobatics were required to reach items on the floor. The tray table would also fly down on its own, the lever holding it would slide free while I was sleeping. There was no wifi at all, not even for using the qantas apps. My fiancé flew on Virgin the week before and was able to purchase wifi and stay in touch with me for $19 for the duration of the flight. Even my flight earlier this year with Qantas on the Dreamliner lacked usable wifi, but the experience of the Dreamliner plane itself was wonderful. In addition, the usb ports on the end of the armrests weren’t working. I feel it should be part of the safety briefing to point out where the usable power points are, given how vital charged phones are these days for boarding passes, reaching loved ones and entertainment when the wifi isn’t working. I didn’t realize there was a plug for laptops/ block plugs until I asked about the USB ports not working until the last 2 hours of the flight. The location of that was somewhere few would notice or look if not explicitly told. This will be the last time I ever book with Qantas when an a380 model is involved, unless great overhauls and updates are completed. Economy should not lack basic ergonomic comforts and while I’ve spent years touting my love for Qantas, having had wonderful experiences in the past, this one fell far below what I had come to expect from the Qantas name."
Pros: "Great service, very attentive with my 2.5yo toddler. Also the baby change rooms in the Business Lounge were some of the best I've ever used."
Cons: "We were booked for a connecting flight we could not possiblely have made given we had to go through customs, immigragion and baggage claim. We had to catch a later flight which was then delayed because none of the toilets worked."
Pros: "I was very surprised that a short domestic flight offered a free drink and dinner service."
Cons: "My only fault was that they didn’t offer a non meat option on their selection."
Pros: "It was a good flight overall."
Cons: "Baggage arrived late."
Pros: "Pillows were comfy, seats reclined to a comfy position"
Pros: "The flight attendants gotta be the happiest people in the biz. I didn't want to be there, but that they did made my whole trip better."
Cons: "Way too cramp even for airplane standards. When food was served, it’d take at least 30 minutes for the flight attendants to collect rubbish, and since the seats are so small and I can’t keep the tray table open without pinching my spleen, it was really terrible. I paid extra for an aisle seat and was told there weren’t any."
Pros: "The staff are some of the best in the sky"
Cons: "The usual riff raff amongst passengers"
Pros: "The crew was friendly and attentive. They worked hard to make the long flight as enjoyable as possible. The food was bland and uninspired. The in seat entertainment had a great variety though it stopped working with about an hour to go so that was frustrating."
Pros: "freindly staff."
Cons: "First I wasn't told I'd be going domestic . Arrived at the airport 4:30 to catch the internation flight @7:20. Funny thing is I was the only person around. There was the changing of shifts for ground & cleaning etc. No ticket booths. Put passport in kiosk,it said basically no. Finally a ticket agent showed up. She tried my passport ,and nothing. Checked threw the computer & it said leaving out of domestic. Go down to the end of the hall, can check in there. It's Qantas alright, not open till 7:00. Start to panic a bit. Stopped someone and asked. They told me I was at the wrong terminal! Get to other, check in. Ask if I have to collect luggage and customs at LAX. No goes right threw. Wrong. Waited for cases at LAX. Have to collect & go threw customs. No cases, lost in Melbourne. Then I was ignored."
Pros: "Crew was excellent! Very friendly and attentive - entertainment selection was great and the plane stayed nice and cool which is really helpful for a 15hr flight - no one needs 300 sweaty people for 15 its."
Cons: "That we were required to check our overhead bag because it weighed more than 15lbs. Meanwhile as we boarded nearly every passenger had an overhead bag that most certainly weighed more than 15lbs. Not sure what was going on there...also the seats are a little tight when reclined. Once the seat in front of me reclined back I had my knees in the back of the chair the entire flight and I am not a particularly tall person- made for a pretty uncomfortable 15hrs."
Pros: "Overall it was an excellent flight, delicious food, wonderful crew and flight mainly smooth."
Cons: "To get to the gate for boarding was like going from Terminal 2 to Terminal 7 too far for many people to walk and to eventually find when you are not familiar with the airport, thought for a minute Qantas had not paid their airport duties."
Pros: "The second I boarded the plane i realised that Qantus Australia practices number one customer service. Every hostess greeted everyone always with a smile and politeness. The crew were simply fantastic. The new airbus 380 was very comfortable and a perfect flight. Amazing."
Cons: "The fact that my checked in luggage was lost and is yet to be recovered. Very disappointing, i hope its recovered as i don have insurance."
Pros: "Managed to reach destination safely. Only taking about 8 hrs more than scheduled."
Cons: "Flight delayed. The made boarded passengers disembark and wait for an unpredictable amount of time with no updates. Then finally we boarded then the service was very poor. For example they did not remove the dishes for about three hours after serving dinner. The last straw was that they diverted to Sydney instead of the final destination Melbourne as the crew was going over 20 hrs. With the diversion they saved about 45 min , but the exhausted passengers lost another 3 hrs in their already miserable flight. Also quantas NOT friendly for people traveling with kids.... BEWARE."
Pros: "Excellent crew!"
Cons: "Room was quite cold."
Pros: "Crew was trying hard to make customers comfortable"
Cons: "Delay in departure, my seat was next to the “kitchen “, so I didn’t get any sleep due to to constant noise!"
Pros: "The land crew helped get us onto an earlier flight without hesitation."
Cons: "Not very comfortable at the back but we were late to board a different flight. The original seats we chose at booking we cancelled and we were left separated at time of checkin until the crew helped sort it"
Pros: "Good Food and ok services"
Cons: "2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats."
Pros: "Hot food"
Cons: "Need 34-36" pitch minimum for long haul flights. Grumpy crew"
Pros: "Crew, spacious seats and airplane."
Cons: "Plane was a bit old, like bathrooms."
Pros: "The quietness of the flight not to many over the speaker announcements"
Cons: "My center headphone peice didn’t work so I couldn’t watch a movie the whole flight or listen to music. No sound"
Pros: "Not much"
Cons: "Delayed no information"
Cons: "Bathrooms were disgusting, plane was dirty"
Pros: "The service of both inflight & gate agents were wonderful"
Cons: "The seats were a bit tight"
Pros: "Very accommodating for such a long flight."
Cons: "The entertainment system was down causing the plane to be delayed 70 min in an already 15 hour long flight."
Pros: "Worst food on flight m service"
Pros: "Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Pros: "Nice aircraft and amenities."
Cons: "All 6 of my flights were delayed causing me to miss 2 connections. Had to pay for a hotel and arrived a day late to final destination. Agents, sales desk, all could care less."
Pros: "Cleanliness, really courteous staff, comfortable seats, entertainment from an app :-)"
Pros: "We loved everything from check in to leaving the plane. They are a lovely bunch. Thank you, Qantas, for hiring wonderful staff members. We hope you treat them well."
Pros: "I love Qantas in general. I paid for exit row seats and it's worth the extra money."
Cons: "Food was ok but I've had better in Qantas."
Pros: "The seating, streaming movie choice and food exceeded my expectations."
Pros: "Everything was fine. I have flown with Qantas many times, and it was same as usual"
Cons: "I had no problems"
Pros: "Food, entertainment, comfy seats, quiet sleeping time"
Cons: "Some of the head phone connection did not work"
Cons: "Food on board from Syndey to Melbourne"
Pros: "The personal entertainment option worked fantastically. Food was also very good for such a short flight."
New planes, competent pilots, friendly staff.
Layout and space in emergency exit row.
The worst kind of budget airline. To be honest....the plane was not that bad. Would have been good to have some food choices and some water. What was by far the worse is the passengers/customers that this airline attracts. Coughing and spluttering all over one another with no masks. Just disgusting. Pay for a better carrier and get a better class of passenger.
Cons: "More food variety"
Pros: "Very smooth and easy process boarding and taking off"
Cons: "No entertainment"
Cons: "delayed landing because of chinese reasons"
Pros: "A nice experience overall. Flight was quiet so plenty of personal space."
Pros: "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
Cons: "No entertainment options. Little to no food service."
Pros: "The crew are ok. They should find jobs with other, better airlines."
Cons: "Flight delayed on both legs. Delay management horrible, call centre was worse."
Pros: "Average flight"
Cons: "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"
Pros: "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
Cons: "Flight wasn't on time to and from HKG."
Pros: "The staff were very kind, the seat had a great amount of leg room."
Cons: "There was no alcohol on the flight."
Pros: "Getting out of the plane"
Cons: "getting in the plane. No working tablet. Poor food."
Pros: "The service is good in general."
Cons: "The boarding process could be improved."
Pros: "The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance."
Cons: "The food is rather meh, does not stand out"
Cons: "The flight was over 5 hours delayed and they offered no compensation or extra meal."
Pros: "Leg space and good arm rest"
Cons: "No in flight entertainment (movies)"
Pros: "The seats are more comfortable compared to the other budget airlines."
Cons: "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."
Pros: "I have flown Malindo before and I have been happy about tbeir customer service."
Pros: "In flight meal."
Cons: "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."
Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
Pros: "Service and comfort with blanket, and entertainment movies."
Cons: "Luggage collection rather late in Bali."
Pros: "Same as previous, no fuss."
Pros: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Cons: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Pros: "Ease of booking and 30kg baggage allow all included in quoted flight cost"
Cons: "Food quality appears to be falling down in variety and quality"
Pros: "food, service"
Cons: "nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal."
Pros: "You can check-in luggage for free. Not like Airasia"
Cons: "Delays, of course."
Pros: "I was very impressed given it is a budget airline."
Pros: "somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again."
Cons: "my expectations were more than met."
Pros: "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."
Pros: "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"
Pros: "Read trip advisor Will never use them again They will have an accident and it will be their fault"
Pros: "Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food."
Pros: "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."
Cons: "There are small snack & water given previously, but now only water."
Cons: "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"
Cons: "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"
Pros: "Proactively checking the boarding pass to shorten que of the boarding process."
Cons: "Cabin very hot. Aircond broken??"
Pros: "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
Pros: "Good legroom and friendly crew"
Cons: "They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out"
Pros: "Boarding process was great, who went in first just as supposed to be so minimizing crowded in the cabin alley."
Cons: "No on-flight meal available to purchase. It's lunch time and the airline expected everyone had lunch before?!? 15 minute delay, understandable. Seat pocket was not cleaned, someone spilled chocolate drink before and the cleaning service missed to do the job."
Pros: "It was on time there was plenty of space for carry-ons"
Cons: "The staff yelled at passengers and at two points hig me (hard) in the head with luggage and an elbow)"
Cons: "Dinner was only one piece of pizza That’s it"
Pros: "Our luggage missed the connection but the situation was well handled"
Pros: "First time on Malaysian. At least we didn’t disappear. All was okay except for the meal on the flight to Saigon. I’m not one to complain about airline food but the “meal” served was execrable, possibly the worst in 65 years of flying. And no alcohol on an international flight was niggardly in my estimation.. The flight from Penang to KL they had the cheek to serve a tiny cup of fake orange juice. I will avoid Malaysian in the future."
Cons: "Please see what above."
Cons: "very delayed flight in addition slow flying what should have taken 52 minutes ended 1 hour 20 min to add to that poor cabin crew management of Business Class disembarking excruciating slowly added another delay of 20 minutes!"
Pros: "Airport, sea side"
Pros: "Seats were comfortable"
Cons: "The crew was not friendly, and the food selection is limited"
Pros: "Everything was good about this flight"
Cons: "They need to have at least 5 to 10 vegetarian meal on board."
Pros: "On time"
Cons: "Everything. Bad business class food. Old movies. No inflight service."
Pros: "The seats were comfortable and the in-flight entertainment was fine."
Cons: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Pros: "Price were amongst the cheapest"
Cons: "Terrible cabin cleaness and rude crew members. Nothing matches the Malaysian hospitality promoted."
Cons: "Flight delay announcement could have been made much earlier"
Cons: "Worst business class seat in the air. Departed 90 minutes late due to mechanical issues"
Cons: "Toilets should never be wet."
Cons: "Seat, food, service"
Pros: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was a 5 star experience, friendly hostess’s and friendly & helpful staff"
Cons: "Changed gates 3 times . No one knew what was going on. Late flight. Request for wheel chair not fulfilled. Very tight transfer. Very far to another gate when transiting from kL to Yangon. Ridiculously far. My first n last time with Malaysia airlines."
Cons: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Cons: "Crews were only thinking of completing their tasks. I had been standing for 10 minutes in order to have the crews gave way. They were cleaning post lunch. I was told to wait till they were done."
Cons: "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
Pros: "The food and check in is better flying from HK to KL.."
Cons: "It seems the crew, in most flights, is always grumpy.. rarely I get service with a smile.."
Cons: "The Business class seats are very uncomfortable. There's just no leg room space when the seats are flat and its very suffocating."
Pros: "Satay, flatbed."
Cons: "No amenities kit, no mattress pad, no champagne, no menu for business class. And the forgot to serve the main course of my travelling partner."
Cons: "The boarding process from at Langkawi airport could have been better if more staff are to deploy to do the processing.As the que is not in one line, it could create misunderstanding among other passengers."
Cons: "Cabin crew were unprofessional and not much caring Food was rubbish"
Cons: "Incompetent handling of engine error by both ground and air crew"
Cons: "My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment."
Pros: "Not much. Probably only the check in from.Phnom Penh. Haha checked through to Melb"
Cons: "Couldn't check in online to secure reserved preferred seat section. No boarding passes printed on long haul section. Fight delayed, arrival delayed. No terminal parking for aircraft, which meant catching a bus to terminal. Not impressed at all. Why bother with frequent flyer class if it's not going to apply at all as business flyers."
Cons: "Bags didn't arrive at the destination"
Pros: "Good on the plane and in the business class lounge was excellent"
Pros: "Gate area was good, boarding quick and arrived on time. Crew very pleasant."
Cons: "Poor quality food especially the breakfast "snack". Unable to take water on board and tiny serves of water and other drinks left us dehydrated. Far too many ads at the start of entertainmen. Repeated for each selection."
Pros: "Food, entertainment, staff and confort all up to the usual MAS standard"
Cons: "Plane was 45min late departing and I was meeting my partner connecting in KL. There was supposed to be a 2 hour layover - instead we almost missed my flight. Fortunately, he was able to hold the plane and I made it. My baggage didn't though - and was only delivered to the hotel at midnight after a convoluted process claiming it at Tan Son Nhat Airport. Not really good enough given we paid extra in order to be able to travel together. Pick up your game MAS - 2 planes out of the sky and you won't regain customers like this!"
Cons: "3 hour delay Food quality could have been better"
Cons: "The quality of the in-flight meal (noodles and fish) very poor!"
Pros: "Easy to get my boarding pass at the Changi airport. Seating was nice. Not many passengers in this flight."
Cons: "The magazine in my seat pocket was dirty."
Pros: "The flight was fairly typical. However, it left on time and arrived on time. This was a positive."
Cons: "As usual, the flight was completely full. Everyone carries on as many bags as allowed and there is no bin space for all the luggage. I bring only my briefcase and had to search for space."
Cons: "It appears the staff don't want to be there, long check in queues, poor in-flight service, average food, not even offer water in-flight, plane was dirty, entertainment average, not at the standard for a full service carrier."
Pros: "There was nothing positive about the experience on this flight. With exit row seats had to stow luggage back in overhead holds which meant having to go back on landing, retrieve bag & for get way back to seat. Not Airlines fault but no gantry available on arrival. Up and down runway until available (20min) before we could exit."
Cons: "Fact that once again confirmed seating was changed from original booking. Extremely frustrating. Slight delay on take off. Had exit row seats."
Pros: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Cons: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
Pros: "Prompt and great service."
Pros: "Routing convenience if you are heading to Kuala Lumpur."
Cons: "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."
Cons: "Seats feel super cramped"
Pros: "Short trip 50 mins"
Pros: "Crew was efficient and polite in Business class. Lie flat seats were fantastic and cabin layout was great."
Cons: "Lack of movies compared to other carriers. Lack of food choices. Would have thought there be more local cuisine included especially for a flight emanating out of KL. Check-in at KLIA was pretty dismal in terms of the process - simply had no idea where to go even though I was in Business class."
Pros: "The food was nice."
Cons: "Nothing special on this flight. Entertainment system didn't actually work at the beginning for everyone on board and had to be rebooted. you would think everything would be thoroughly checked prior to a flight. It started to work about an hour later into the flight."
With Scoot you get what you pay for. Pitch is decent but the portal for entertainment doesn't work.
I had to pay 30Sgd just because I selected the seats (standard) during the online check in.
References between SCOOT and KRISFLYER membership not seamless. Checking in was a challenge.
Was charged 200$ to check my guitar which I travel with all over the world and take on as carry on luggage 95% of the time on other airlines.
I’m arrange at Zone 2 seat.Staff ask to queue up from zone 1 to zone 3 but just allow zone 1 and 3 go in first.Then what is the point to ask zone 2 to queue up at the first and wait for zone 1 ?
They wait us and the flight was 15 minutes late. Nothing more I could ask for.
The crew was nice and helpful. Sits are a little bit too small for high people (there is no place for knees and you have to sit in a uncomfortable position).
Flight was okay. 1 piece of Luggage is still missing.
Flights in time, crew is nice, value for money
Scoot is always great value for money.
Pros: "The crew was excellent, especially the stewardesses."
Cons: "Their wifi service is ridiculously expensive $32 and it doesn't work."
Pros: "The leg room"
Cons: "Boarding process"
Cons: "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
Cons: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Pros: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Pros: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Cons: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Pros: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Cons: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Cons: "Allow us to upgrade class"
Pros: "Can't complain"
Cons: "Cheaper? :) !"
Cons: "I am not sure why they were delayed."
Cons: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Pros: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Cons: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
Pros: "Everything worked"
Pros: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Cons: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."
Pros: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Cons: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Pros: "boarding is thru gate and not tarmac"
Cons: "food are expensive."
Cons: "The flight was delayed for over 30 mins."
Cons: "Boarding process Delayed flight"
Pros: "comfortable seat"
Cons: "No TV on plane"
Pros: "i did not see any entertainment."
Cons: "Everything but the price. Worst customer service ever!!!"
Pros: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Cons: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Cons: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
Pros: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Pros: "The cost was cheap"
Cons: "There wasn't much room for someone who is 6'4''"
Pros: "The departure time was delayed but the crew made every effort to arrive on time. Kudos to the pilots. The cabin crew was excellent."
Cons: "I get that it’s a budget flight, so no frills. I wasn’t expecting bottled water but at least offer some water in a cup. The water bottles being sold was expensive and too small. They encourage us to stay hydrated but not everybody can keep shelling out money for water, and strictly no outside food or drinks. Can they at least allow us to bring water, short flights not so much a problem but long flights, not so good for that strict rule."
Pros: "Nothing to like"
Cons: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Pros: "Crew was cordial, helpful and patient."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Pros: "Good value. Some leg room in Biz."
Cons: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."
Pros: "They were very professional, polite and helpful"
Cons: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
Pros: "It was all great. Paid extra for the quiet area. Worth it"
Cons: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."