
Singapore Airlines information
IATA code | SQ |
---|---|
Routes | 150 |
Top route | Hong Kong Intl to Singapore Changi |
Airports served | 67 |
Top airport | Singapore Changi |
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.6
Pros: The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals.
Cons: On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage.
review from -
10.0
Pros: The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made.
Cons: My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential.
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8.0
Cons: Boarding was delayed for 25 min and was no information for that. Otherwise everything was good
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9.3
Pros: I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally
Cons: The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms
review from -
8.6
Pros: checking in at Changi Airport is always a pleasure, helpful friendly staff
Cons: the food is disgusting
review from -
10.0
Pros: One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!
review from -
10.0
Pros: SQ always has the best looking flight attendants
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4.0
Pros: crew was pushing , no time in an rush all the time
Cons: service level
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7.6
Pros: Crew were amazing and great entertainment
Cons: Boarding could be better
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9.3
Pros: Plane was super clean and comfortable. A long flight but we'll cared for by host.
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7.3
Cons: Entertainment and access to Wifi
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10.0
Pros: The service was excellent
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10.0
Pros: The service, foods , sack ,
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9.6
Pros: They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them.
Cons: They are well trained crews so I have no better ideas about improvements
review from -
10.0
Pros: The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people.
Cons: I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work
review from -
10.0
Pros: The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat.
review from -
10.0
Pros: Overall, the staff was amazing, so as the food and cleanliness
Cons: The space between the seats in economic seat
review from -
5.3
Cons: In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue.
review from -
10.0
Pros: Food, service
Cons: The space
review from -
6.3
Pros: The crew was friendly
Cons: In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating.
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10.0
Pros: Flat bed is wide and comfortable. Cabin crew was excellent.
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10.0
Pros: everything, the crew was efficient
Cons: more African entertainment to be added on the Johannesburg route
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7.6
Pros: Super good crew.
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8.8
Pros: Very comfortable; excellent service
Cons: Food
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4.8
Pros: The crew service is good. Not great, but still above average from other flagship carriers.
Cons: The seat (B787-10) is so cramp!!!
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8.0
Pros: I like the crew members
Cons: Entertainment selection and food could be better
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7.0
Pros: The crew members were really nice and accommodating.
Cons: Need more entertainment selections.
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8.3
Pros: Great inflight entertainment
Cons: Have WiFi that is working
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10.0
Pros: Amazing staff and service!
Cons: None!
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10.0
Pros: What can I Say. It's Singapore Airlines
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8.3
Pros: I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!
Cons: I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay.
review from -
6.3
Pros: Nothing special.
Cons: Meal was disappointing. Beef was overcook and hard. Service quality is just okay.
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10.0
Pros: Great seating
Cons: Free internet in long flights
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9.3
Pros: Amazing crew. Seat needs more padding.
Cons: Memory foam seats
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7.0
Cons: Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning.
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9.3
Cons: Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though
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7.6
Pros: The crew professional and friendly
Cons: The food was rather bland and did not live up to my expectations
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5.0
Cons: We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent.
review from -
9.6
Pros: Entertainment system was new and easy to use. Seats in premium economy were quite comfortable.
Cons: A vegetarian / pescatarian option on the menu would have been nice but other than that, all good.
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7.3
Pros: The crew is usually really good.
Cons: The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times
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10.0
Pros: Superior standard
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8.3
Pros: Crew very attentive but not intrusive. Food very good.
Cons: I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair.
review from -
10.0
Pros: I liked the size of the cups for drinks: smaller than usual.
Cons: You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews.
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2.0
Cons: Terrible
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8.3
Pros: Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with.
Cons: The food was not too attractive, better variety of main meals
review from -
10.0
Pros: Wonderful trip, Super nice Crew , perfect meal , great entertainment system
Cons: Can not be topped up
review from -
8.6
Pros: Serve customers with a smile
Cons: Better tasting meal packages served at economy cabin
review from -
7.3
Pros: When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat.
Cons: Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu.
review from -
10.0
Pros: Crew , amenities and food
Cons: None
review from -
10.0
Pros: Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah.
Cons: I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached .
review from -
8.0
Cons: Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow
review from -
7.0
Cons: Raise the cabin temperature
review from -
8.0
Cons: Food
review from -
5.6
Pros: Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual
Cons: Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask.
review from -
10.0
Cons: On time would be better.
review from -
10.0
Cons: 20 min late but acceptable for a 15 hr flight
review from -
10.0
Pros: Crew was amazing
review from -
8.0
Pros: They were very generous with food and drinks. It was a pleasant flight.
Cons: Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight
review from -
10.0
Pros: The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great.
review from -
10.0
Pros: Amazing crew, great seating area and tasty menu.
review from
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9.6
Pros: The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals.
Cons: On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage.
review from -
10.0
Pros: The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made.
Cons: My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential.
review from -
9.3
Pros: I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally
Cons: The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms
review from -
8.6
Pros: checking in at Changi Airport is always a pleasure, helpful friendly staff
Cons: the food is disgusting
review from -
10.0
Pros: One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!
review from -
10.0
Pros: SQ always has the best looking flight attendants
review from -
9.3
Pros: Plane was super clean and comfortable. A long flight but we'll cared for by host.
review from -
10.0
Pros: The service was excellent
review from -
10.0
Pros: The service, foods , sack ,
review from -
9.6
Pros: They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them.
Cons: They are well trained crews so I have no better ideas about improvements
review from -
10.0
Pros: The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people.
Cons: I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work
review from -
10.0
Pros: The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat.
review from -
10.0
Pros: Overall, the staff was amazing, so as the food and cleanliness
Cons: The space between the seats in economic seat
review from -
10.0
Pros: Food, service
Cons: The space
review from -
10.0
Pros: Flat bed is wide and comfortable. Cabin crew was excellent.
review from -
10.0
Pros: everything, the crew was efficient
Cons: more African entertainment to be added on the Johannesburg route
review from -
8.8
Pros: Very comfortable; excellent service
Cons: Food
review from -
10.0
Pros: Amazing staff and service!
Cons: None!
review from -
10.0
Pros: What can I Say. It's Singapore Airlines
review from -
10.0
Pros: Great seating
Cons: Free internet in long flights
review from -
9.3
Pros: Amazing crew. Seat needs more padding.
Cons: Memory foam seats
review from -
9.3
Cons: Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though
review from -
9.6
Pros: Entertainment system was new and easy to use. Seats in premium economy were quite comfortable.
Cons: A vegetarian / pescatarian option on the menu would have been nice but other than that, all good.
review from -
10.0
Pros: Superior standard
review from -
10.0
Pros: I liked the size of the cups for drinks: smaller than usual.
Cons: You could train some of your crews to behave more polite to the customers like they do in the Japanese airlines. Male crews tended to be nicer than female crews.
review from -
10.0
Pros: Wonderful trip, Super nice Crew , perfect meal , great entertainment system
Cons: Can not be topped up
review from -
8.6
Pros: Serve customers with a smile
Cons: Better tasting meal packages served at economy cabin
review from -
10.0
Pros: Crew , amenities and food
Cons: None
review from -
10.0
Pros: Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah.
Cons: I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached .
review from -
10.0
Cons: On time would be better.
review from -
10.0
Cons: 20 min late but acceptable for a 15 hr flight
review from -
10.0
Pros: Crew was amazing
review from -
10.0
Pros: The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great.
review from -
10.0
Pros: Amazing crew, great seating area and tasty menu.
review from
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8.0
Cons: Boarding was delayed for 25 min and was no information for that. Otherwise everything was good
review from -
7.6
Pros: Crew were amazing and great entertainment
Cons: Boarding could be better
review from -
7.3
Cons: Entertainment and access to Wifi
review from -
7.6
Pros: Super good crew.
review from -
8.0
Pros: I like the crew members
Cons: Entertainment selection and food could be better
review from -
7.0
Pros: The crew members were really nice and accommodating.
Cons: Need more entertainment selections.
review from -
8.3
Pros: Great inflight entertainment
Cons: Have WiFi that is working
review from -
8.3
Pros: I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!
Cons: I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay.
review from -
7.0
Cons: Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning.
review from -
7.6
Pros: The crew professional and friendly
Cons: The food was rather bland and did not live up to my expectations
review from -
7.3
Pros: The crew is usually really good.
Cons: The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times
review from -
8.3
Pros: Crew very attentive but not intrusive. Food very good.
Cons: I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair.
review from -
8.3
Pros: Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with.
Cons: The food was not too attractive, better variety of main meals
review from -
7.3
Pros: When the seat folded down (business class) into a bed, it gave almost a twin size bed that was flat.
Cons: Being in business class, I had expected the food to be better. Also, the red wines offered were only a sub selection of the ones in the menu.
review from -
8.0
Cons: Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow
review from -
7.0
Cons: Raise the cabin temperature
review from -
8.0
Cons: Food
review from -
8.0
Pros: They were very generous with food and drinks. It was a pleasant flight.
Cons: Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight
review from
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4.0
Pros: crew was pushing , no time in an rush all the time
Cons: service level
review from -
5.3
Cons: In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue.
review from -
6.3
Pros: The crew was friendly
Cons: In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating.
review from -
4.8
Pros: The crew service is good. Not great, but still above average from other flagship carriers.
Cons: The seat (B787-10) is so cramp!!!
review from -
6.3
Pros: Nothing special.
Cons: Meal was disappointing. Beef was overcook and hard. Service quality is just okay.
review from -
5.0
Cons: We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent.
review from -
2.0
Cons: Terrible
review from -
5.6
Pros: Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual
Cons: Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask.
review from
Flight status
Singapore Airlines route map
Popular flight routes
Top flight routes
Top airports served by Singapore Airlines
- Singapore Changi Airport (SIN)
- Jakarta Soekarno-Hatta Intl Airport (CGK)
- Hong Kong Intl Airport (HKG)
- Bangkok Suvarnabhumi Airport (BKK)
- Melbourne Airport (MEL)
- Sydney Kingsford Smith Airport (SYD)
- Shanghai Pu Dong Airport (PVG)
- Denpasar Bali Ngurah Rai Airport (DPS)
- Manila Ninoy Aquino Intl Airport (MNL)
- Tokyo Haneda Airport (HND)
- Seoul Incheon Intl Airport (ICN)
- London Heathrow Airport (LHR)
- Brisbane Airport (BNE)
- Perth Airport (PER)
- Osaka Kansai Intl Airport (KIX)
Singapore Airlines contact information
- SQ IATA code
- +60 3 2618 6333 Call
- singaporeair.com Visit