The friendliness of the attendants, and the quality of the service.
Food was terrible , uncomfortable seats, WiFi did not work, will never fly Singapore again.
They ran out of the second choice of food was stuck with fish
Service was top notch and the attention to passengers is great. Takeoff and landing was on schedule. Food selection is good
The usual excellent experience with Singapore Airlines. The airplane was on time and actually early to Haneda Airport. The onboarding experience was pleasant with no delays, perhaps owing to the fact that the flight was not full. Nevertheless, the air crew were their usual outstanding standards in serving the passengers.
Very good flight from Boarding to landing -efficient and comfortable with decent entertainment options
Overall, very good. The food was better than expected with the exception of the pork and potatoes dinner at the end of the flight. My family all selected that dish and did not set it. I tried a bite also and it was honestly terrible. Also, it would be helpful to know when the snacks in the back of the plane are available.
The crew and their service was top notch, but the plane itself seemed to be on the older side and worn out. Also, the food could’ve been better. 9 out of 10.
It was a middle of the night changeover, so we were all ready for sleep. Staff were helpful and managed a few hours sleep. Food options were good.
Excellent- a lot of food Disappointed with the premium economy pouch- did not have toothbrush and tooth paste or socks. Other airlines provide them
I booked wheel chair for my mother but she was told to walk by herself in the middle of her way to the gate. She had to board a connecting flight under a time crunch and this was unfair to leave her to walk. Other than that they had no complains about anything else.
The experience was very good. A little disappointed for the delays and the screen. The touch screen was annoying for being so irresponsive. Not a lot of good movie choices for me. The service is great. Food could have more choices though.
Great service from crews and delicious dishes, snacks and drinks. Egg tarts and local dimsum are delicious.
Great entertainment system, the seat is a bit old style needs refurbishment
Boarding at the airport was not well managed. Otherwise, had a good flight sitting in the first row (which I paid for). Crew was pretty friendly, and flight was smooth.
It as great, my in flight entertainment was malfunctioning though.
Im now late to my appointment because of delayed flight
I like the paper menu with lists of food, so that I don’t need worry about to pick up the food I don’t like, because crews are busy to do food service, mostly not enough food information they can tell. Well, one of the lady was not friendly at all, I asked three times my daughter wants a cup noodle during the flight, she gave me the reason is they have half an hour for serving food three times. There are more than 200 people on the flight, it takes them more than hour and half to do food serving, think about it, how long we can get food, around two hours. I don’t like she gave a stupid reason other than to make a cup noodle right away. Unfriendly and lazy.
Uncomfortable seat/ bed. Opted for a front window seat without TV not working ). A bit smelly blanket and environment inside.
I booked this through Travelgenio and requested a cancellation due to COVID related impact. Their customer service was absolutely terrible and they informed me after the flight had departed that they could not cancel my ticket. Worst experience, will never use them again. Strongly reconsidering using Kayak in future given how poor the travelgenio experience has been.
Captain smooth landing, Crew efficient and helpful. We saw Mt Fuji from the plane. Thanks.
On time and smooth flight from San Juan direct to Sint Maarten.
Just to be expected on a budget airline. Since all the flights were either late on the evening it would help to offer some food for purchase Since you tourists cannot buy decent food withoit local vaccination record in hong Kong this would really to help Using phone to submit electronic data is great but for the elderly this is a hassle
Flight cancelled without notidication, had to book an emergency replacement flight at the counter
3 hours delay ,we changed plane after boarding and waiting inside
Scoot is a no frills budget airline. Do not expect a legacy airline experience.
I have taken more than 50 flights in the past year and this is the worst onboard experience that I've come across. There's always a risk with budget airlines and their creative views of customer service. Having bought a standard seat, we boarded at the assigned seat - we naturally couldn't choose ourselves as that would be extra cost. After take-off, the person in the row in front leans back their seat. As a frequent flyer, I believe this is their right, so I try to lean my seat back as well to have the same space available. However, my standard seat could not lean back, as the row behind was an exit row. As I had paid for a standard seat, not a less space than standard, I moved to the completely free row behind me. This was not allowed, as due to extra legroom, this would cost extra. Subsequently spent the next 30 mins discussing this scenario with the crew. I have no issues with budget airlines and additional charges, but if I pay for a standard seat, I want a standard seat, not one with less space. As you do not offer me a discount for the less space, do not try and charge me a premium, when I find a free seat with more space. It works both ways Scoot.
Food & lower the prices. Look at Air Asia food look better & affordable
Boarding took forever. It's also weird that we paid more (for preferred seats) to get on the plane last. Inflight WiFi never worked the entire trip. I want my money back.
6hrs fly they dont give you a glass of water from seoul to singapore need to buy drink and food plus they charge for bag on international fly is always Free 1 bag from seoul to singapore is Not a local fly you are traveling true asia same story from singapore to Bali no water drink after payment for bag drink cost more the regular airline Well never use this company again we use regular company like Delta korea japan China and even scoot parent company Singapore Air
We had 2 attempts to land at Singapore Changing during a thunderstorm. Everything was delayed by 1 hour plus.
Was on scoot plus. The only good thing about the flight was the spacious seats. Tables and armrests were extremely dirty Food: bad Entertainment: non existent Wifi: unable to connect, then was painfully slow that we couldn’t even send messages Good thing we had a night flight, so we just slept throughout.
It was a cheaper flight and it arrived early. I thought the crew were pretty noisy for an overnight flight, and my friend was not able to sleep because of the noise. Also I think it’s absurd they don’t provide complementary water. Why does everything have to be a surcharge? Airplanes are dehydrating and it would be beneficial to help passengers stay healthy.
I paid an additional fee for specific seats because I was flying with my two children. I even checked in online and confirmed my seats, so at the airport did not think to double check my seats. The lady at the check in desk gave me different seats that were not together, nor did she say anything, even though she could see I was flying with children. Got to the plane and only realized what had happened then. Scoot refused to refund me that extra fee or take responsibility for what had happened.
