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Low season

AprilBest time to beat the crowds (4% less expensive on average)

High season

DecemberMost popular time to fly (12% more expensive on average)

Average price (return flight)

RM 939(avg. price over the last 2 weeks)

Good deal (return flight)

RM 116or less

Good deal one-way

RM 58or less

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Top 5 airlines serving Penang Intl to Worldwide

Scores according to KAYAK customer reviews

8.6
Singapore Airlines
Overall score based on 3,883 reviews
8.8
Boarding
8.5
Comfort
8.9
Crew
8.6
Entertainment
8.3
Food
Airline reviews

Cons: "20 min late but acceptable for a 15 hr flight"

Pros: "Same as above on SIN-BKK"
Cons: "Next time in B787 Dreamliner"

Pros: "The crew were excellent"
Cons: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."

Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"

Pros: "Great seats and efficient service all round."

Cons: "Flight way too cold"

Cons: "For better leg room in business class go for the bulkhead seats"

Cons: "2.5 hour delay"

Cons: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."

Pros: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Cons: "As always, economy class is getting tighter. But economy here is still better than the western airlines."

Pros: "Nothing beats Singapore SQ!"

Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."

Pros: "Hotel location is convenient, quite comfortable and clean."
Cons: "I love the foods in Hongkong, so many varieties . Price wise is affordable."

Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."

Cons: "Screaming children. Totally clueless, rude flight crew. Next time kids are screaming for three hours straight on a red eye, maybe offer the parents some assistance. Makes the “perks” like hot towels seem ridiculous when staff are completely indifferent."

Pros: "check in went smoothly. helper was friendly and helpful."

Pros: "Boarding was great. Staff was cordial. Excellent flight."

Pros: "Espresso coffee, champagne, crew, headphones"

Pros: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Cons: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."

Pros: "everything good"
Cons: "need new toilet"

Pros: "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
Cons: "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."

Pros: "Spacious and comfortable bed."
Cons: "The food wasn't that great. Average at best."

Cons: "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."

Pros: "Great service and comfort."
Cons: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."

Pros: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."

Cons: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."

Pros: "Service was spot on and food was good. Very comfortable flight overall."

Pros: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."

Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."

Pros: "Ontime, airline stewards were excellent and tv entertainment very good"
Cons: "Nothing"

Pros: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Cons: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."

Pros: "Good crew service"
Cons: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."

Pros: "Finally an airline that loads from the back to the front. Makes sense to me"

Pros: "Nothing specific"
Cons: "Menu is average but get they need to cater for wide variety of tastes"

Pros: "food. schedule was on time"

Pros: "Personal Touch!"
Cons: "No such!"

Pros: "Staff managed to change seating due to height. Very accommodating."
Cons: "Entertainment console dated. Sound very crackly. Video images not sharp."

Pros: "We started taxing 15 minutes before the departure time. This is great !"
Cons: "not much"

Pros: "The staff are so friendly and helpful. Highly recommend travelling with the airline. The A380 is a great way to travel with more space in economy. I booked seats on the upper deck where there is a smaller economy cabin. Makes you feel a bit more civilised up the top!"
Cons: "Economy class isn't great for a long haul flight but the staff make it much more bearable."

Pros: "Safety, Friendlyness, Seats, Entertainment"

Pros: "No fuss flight but lacking that something extra"

Pros: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Cons: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."

Pros: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Cons: "Nothing"

Cons: "cramped uncomfortable seats freezing cold in the plane"

Pros: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Cons: "Flight was over too quickly."

Pros: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Cons: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."

Pros: "Courteous, Professional Crew. Amazing Service."

Cons: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"

Pros: "Everything on time."
Cons: "Nothing really bad one food on return flight not great but ok."

Cons: "More food variety"

Pros: "Very smooth and easy process boarding and taking off"
Cons: "No entertainment"

Cons: "delayed landing because of chinese reasons"

Cons: "delayed 2 times."

Pros: "The crew are ok. They should find jobs with other, better airlines."
Cons: "Flight delayed on both legs. Delay management horrible, call centre was worse."

Pros: "Average flight"
Cons: "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"

Pros: "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
Cons: "Flight wasn't on time to and from HKG."

Pros: "The staff were very kind, the seat had a great amount of leg room."
Cons: "There was no alcohol on the flight."

Pros: "Getting out of the plane"
Cons: "getting in the plane. No working tablet. Poor food."

Pros: "Crews are nice."
Cons: "Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad."

Cons: "The airline"

Pros: "For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping)."
Cons: "Nothing."

Pros: "The service is good in general."
Cons: "The boarding process could be improved."

Pros: "The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance."
Cons: "The food is rather meh, does not stand out"

Cons: "The flight was over 5 hours delayed and they offered no compensation or extra meal."

Cons: "Cramped seats"

Pros: "Leg space and good arm rest"
Cons: "No in flight entertainment (movies)"

Pros: "The seats are more comfortable compared to the other budget airlines."
Cons: "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."

Pros: "I have flown Malindo before and I have been happy about tbeir customer service."

Pros: "In flight meal."
Cons: "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."

Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."

Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."

Pros: "Service and comfort with blanket, and entertainment movies."
Cons: "Luggage collection rather late in Bali."

Pros: "Same as previous, no fuss."

Pros: "No fuss, well organised."

Pros: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Cons: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"

Pros: "Ease of booking and 30kg baggage allow all included in quoted flight cost"
Cons: "Food quality appears to be falling down in variety and quality"

Cons: "Turbulence"

Pros: "Good service and good plane."

Pros: "food, service"
Cons: "nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal."

Pros: "You can check-in luggage for free. Not like Airasia"
Cons: "Delays, of course."

Pros: "The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well."

Pros: "I was very impressed given it is a budget airline."

Pros: "somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again."
Cons: "my expectations were more than met."

Pros: "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."

Pros: "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"

Pros: "Read trip advisor Will never use them again They will have an accident and it will be their fault"

Pros: "something"
Cons: "something"

Pros: "Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food."

Pros: "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."

Cons: "There are small snack & water given previously, but now only water."

Cons: "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"

Pros: "Nothing"
Cons: "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"

Pros: "Proactively checking the boarding pass to shorten que of the boarding process."
Cons: "Delayed"

Cons: "Cabin very hot. Aircond broken??"

Pros: "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
Cons: "Nothing"

Pros: "Nothing"
Cons: "Evrything"

Pros: "Pretty on time"

Pros: "Good legroom and friendly crew"
Cons: "They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out"

Pros: "Boarding process was great, who went in first just as supposed to be so minimizing crowded in the cabin alley."
Cons: "No on-flight meal available to purchase. It's lunch time and the airline expected everyone had lunch before?!? 15 minute delay, understandable. Seat pocket was not cleaned, someone spilled chocolate drink before and the cleaning service missed to do the job."

Pros: "Comfort & punctuality"

Pros: "No thank"
Cons: "Baaad"

Cons: "All four flights with Malaysia Airlines were delayed, no reasons and no information. Appalling."

Cons: "There were no vegan options available. I think that was my fault though because I did not set one up in advance. Would be nice if they offered one anyhow."

Pros: "First time on Malaysian. At least we didn’t disappear. All was okay except for the meal on the flight to Saigon. I’m not one to complain about airline food but the “meal” served was execrable, possibly the worst in 65 years of flying. And no alcohol on an international flight was niggardly in my estimation.. The flight from Penang to KL they had the cheek to serve a tiny cup of fake orange juice. I will avoid Malaysian in the future."
Cons: "Please see what above."

Cons: "very delayed flight in addition slow flying what should have taken 52 minutes ended 1 hour 20 min to add to that poor cabin crew management of Business Class disembarking excruciating slowly added another delay of 20 minutes!"

Cons: "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."

Pros: "The seat was very nice position."

Pros: "The people at the check-in desk."
Cons: "A light snack and drinks would have been good. Even just water."

Cons: "It will be nice if there’s choice for vegetarian meal"

Cons: "Custom check line 200 meters long, security check line another 120 meter long, why not combine them together and open two machine in parallel"

Pros: "The airline better than the budget ariline"
Cons: "The agency that booked through not so cooperative and complicated"

Cons: "The KUL to DPS leg was on one of the oldest planes I’ve flown. A 737 with no seat back screens. They handed out 2 inch thick “tablets” in Business class, with no touch screen and only a handful of 10 year old movies."

Pros: "Pleasant steward"
Cons: "Delayed and waste time at Jakarta airport"

Cons: "No onboard entertainment"

Cons: "He is cheating telling normal taxi cant for two adualt and three chalidren to buy taket for double price for min bus or van , that person in charge is laieing and not respecting i hope to take acsing because they are the face of malysia visitor and i think no boday will except cheating even for one ringet . If need any details for the person can contact me."

Cons: "They charged for the ticket but blocked the ticket so i had to buy mew ticket"

Cons: "Fight was delayed"

Cons: "Crews were only thinking of completing their tasks. I had been standing for 10 minutes in order to have the crews gave way. They were cleaning post lunch. I was told to wait till they were done."

Pros: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Cons: "None"

Pros: "The cabin crew and this was the only flight that reflects the correct boarding gate on my boarding pass."

Cons: "Incorrect information of boarding gate."

Cons: "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"

Cons: "I m dont have my bagage....i sait to long time IN airport and all my médecine ..is inside Nous people replat on page facebook"

Pros: "There was not much entertainment for kids .. and a"
Cons: "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"

Pros: "Service, free drinks, decent entertainment selection, and the food was actually a little better than edible, the best airline food Ive ever had (I haven't flown many long haul flights)"
Cons: "People don't stop growing at 5'8. There are people taller than that, in fact quite a lot of people are taller than that. So much in this world is made without this consideration in mind. I'm 6'1, I shouldn't have to pay hundreds more just so I have enough legroom. And I don't mean enough to swing my legs about as much as I want, just enough to be comfortable. This isn't essential on short flights, but just seems cruel to taller people on long flights."

Pros: "On time takeoff, landed early....everything was smooth"

Pros: "Satay, flatbed."
Cons: "No amenities kit, no mattress pad, no champagne, no menu for business class. And the forgot to serve the main course of my travelling partner."

Pros: "The flights were on time :)."

Pros: "Fast boarding"
Cons: "Forced to check a carry-on used all over the world for years. Then they lose it"

Pros: "Nothing"
Cons: "Canceled flights both directions. Poor airport. Long runway times. When told I was notified about the canceled flights, I was issued absolutely no apologies."

Pros: "Everything flowed smoothly."
Cons: "It would have been nice to have inflight entertainment within our seatbacks."

Pros: "The entertainment, seat spacing"
Cons: "The gate"

Cons: "I request for extra water but I was just given the glass which was on my tray. The Stewart told me he would come back but never did... not very nice One Air Asia, sûre you have to pay for the drink but you don't stay thirsty, and finally ticket is much cheaper..."

Pros: "Good on the plane and in the business class lounge was excellent"

Pros: "Everything"
Cons: "Nothing"

Pros: "Food, entertainment, staff and confort all up to the usual MAS standard"
Cons: "Plane was 45min late departing and I was meeting my partner connecting in KL. There was supposed to be a 2 hour layover - instead we almost missed my flight. Fortunately, he was able to hold the plane and I made it. My baggage didn't though - and was only delivered to the hotel at midnight after a convoluted process claiming it at Tan Son Nhat Airport. Not really good enough given we paid extra in order to be able to travel together. Pick up your game MAS - 2 planes out of the sky and you won't regain customers like this!"

Pros: "Efficient and quick to load the plane and then take off."

Pros: "Efficient check in"
Cons: "Nothing"

Pros: "Just fly."

Pros: "The staff is great"
Cons: "We had to wait very long for take off"

Cons: "No food, No entertainment"

Pros: "The crews are friendly."
Cons: "Foods was not good for my standard. Below average."

Pros: "On time departure system works"

Cons: "Two people on the same PNR, but seated six rows apart. Say what?"

Pros: "spacious seat at row 5"
Cons: "The fish is merely edible. No IFE available."

Pros: "Short trip 50 mins"

Pros: "On Time"
Cons: "No newspapers"

Cons: "Only 3 hours to checkin prior boarding for business class. I waited for 2 hours foor checkin"

Pros: "All thing"
Cons: "nothing"

Pros: "No and No! Seat was cramped. Crew was ok"
Cons: "If they weren’t always on the PA. I was trying to read and someone was always talking"

Cons: "The AC created so much smoke that I couldn’t see the stewardess during the safety instructions"

Pros: "All"

Cons: "Would be nice to have entertainment"

Cons: "Boarding always take way too long because of the hand luggage problem."

Pros: "Was on time and we landed ahead of the scheduled ETA"

Pros: "correct priority of boarding respected luggage handling very fast"
Cons: "quality of food"

Pros: "Got an aisle seat and boarding was quick."
Cons: "Too long of a flight for no WiFi and no water."

Cons: "3 hours flight delay"

Pros: "Very understanding and helpful flight crew"
Cons: "Such a poor on time record"

Pros: "Cabin crew was nice and professional."
Cons: "Seats are a bit cramped up."

Pros: "Price"
Cons: "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."

Pros: "Quick"
Cons: "No food or drinks. But that was expected as we didn’t pay for it"

Pros: "The customer service representatives were very cordial"
Cons: "My bag was sent to Kuala Lumpur for no reason. I checked in with plenty of time and when I arrived in Singapore I was advised that not only could they not call to Panang to inquire about my bag -it had to be arranged through email but also bags aren’t destination scanned! I work for United airlines and it seems primitive not to know where a bag is in today’s day and age. The following day, knowing that I was departing back to the United States miraculously my bag showed up at the airport the same time as my minimum required check in time."

Cons: "Always delay!!!!"

Pros: "Delayed in departures for 30 mins but arrived only by 5 mins late"
Cons: "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"

Pros: "Assistance in check in"
Cons: "After early boarding still wait like 30 min plus seating in plane"

Pros: "we arrived almost half hour ahead of schedule"

Cons: "One hour delay on runway"

Cons: "The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun."

Pros: "Captain address on delayed update and get free meal"
Cons: "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."

Pros: "Puntualidad"

Cons: "They changed the time without announcing anyone. Each day the flight is at a different time."

Pros: "On time (early on the return leg). Interesting usage of onboard wifi to deliver inflight entertainment. The choices of the channels was mediocre. Nevertheless, a good start."
Cons: "Same food (on return leg) with no other choices choice with the value pack add-on. Pasta was overcooked."

Pros: "convenient times"
Cons: "your machines i hate that you now employ less humans and more machines. no one wants to fly anywhere without humans in control"

Pros: "convenient flight times"
Cons: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"

Pros: "Cheap"
Cons: "They make you pay for water...WATER"

Pros: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."

Pros: "friendly cabin crew"
Cons: "delayed flights"

Pros: "I was traveling without access to WiFi and was unable to add my checked bags until the morning them the web site wouldn't let me add the bags. I got to the airport and the airline charged me $300 in fees for my two bags. Highway robbery. I'll never fly Air Asia again."
Cons: "Usurious fees for checked bags and the flights are always late to boot."

Cons: "Late flight, not enough announcements"

Pros: "Being updated of the status of flight periodically"
Cons: "Airport was crowded. As many other flights were delayed too."

Pros: "Check in staff was trying to ensure me that hoping the cabin crew can help me changed seats"
Cons: "Flight was delayed by 2 hours. What's worst my 5 years old daughter have to be seperated from me. And instead of them asking the passengers to swap they'd expect me to solve their stuffed up. Not very impressed at all"

Pros: "very affordable fare"
Cons: "No beverage even water. Bring your own water"

Cons: "Staff."

Pros: "Getting off"
Cons: "No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good."

Pros: "quick check-in and no-nonsense."
Cons: "They were fine."

Pros: "Had to book with Airasia since its fares were lower compared to the others."
Cons: "Delays delays delays"

Pros: "On time"

Cons: "No family priority boarding."

Cons: "I was charged over $200 for luggage overweight because I did not purchase it at time of booking. That's disgraceful. They should make it clear for people outside Asia who are not familiar with their policies what they should do to avoid these charges Jackie"

Pros: "Just for budget flights"
Cons: "Seats, boarding, delays"

Pros: "Pilots made a great effort to cut down the delay, kudos to them."
Cons: "No organization whatsoever in boarding procedures. No announcement made on the flight being delayed, only a message passed down from passengers at the very front. Plane was not cleaned and emptied of rubbish before we were boarded. Most shocking of all, the plane was being refueled while passengers were boarding. All in all, pretty appalling. I take budget flights 2-3 times a year and this is the worst experience I've had with budget carriers (including the European budget carriers with dirt cheap fares and sometimes non-existence customer service)."

Pros: "- fast boarding - fast bag delivery - can depart earlier if all pax in"
Cons: "- delays can be traumatic for later flights in the day"

Pros: "The flight itself was ok."
Cons: "Check in staff was extremely rude, and extorted us for RM 20 for checking in 59 minutes before the flight instead of the supposedly required 60 minutes. Their policies are outrageous, arbitrary and not stated anywhere."

Pros: "The price I paid was very reasonable."
Cons: "No commets."

Pros: "Competitive price, good regional carrier, especially short flights."
Cons: "There were confusion trying to check in before obtaining the boarding pass at the KL airport. After that, everything went well."

Pros: "Process to checking in was great, no major hurdles. Boarding and crew professionalism were good as well. Flight boarded and arrived on time."
Cons: "Wish I knew there was no food planned for service. I would have purchase ahead of time. There was no in-flight entertainment."

Pros: "Good price - efficient transportation"
Cons: "Having to scramble to find money for water. I understand that it is a very well priced airlines but when you are stuck in a plane water would be nice to be free"

Cons: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."

Cons: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"

Pros: "Nothing"
Cons: "No delays"

Cons: "Flight delayed."

Cons: "Everything"

Cons: "N"

Pros: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Cons: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."

Pros: "Scoot in silence"

Pros: "Amazig Airplane"

Pros: "Crew were good"
Cons: "Flight was late."

Pros: "Crew were good."
Cons: "I paid for priority boarding but could not find the queue easily to check in as well as there was no priority boarding line up during boarding. My seat did not decline at all. I paid for a window seat but got a completely blank wall. Flights were late."

Pros: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"

Pros: "The food was good. The service very good. Check in was so fast."
Cons: "Internet charge was very expensive and electrical outlet could not hold my charger. It kept falling out"

Cons: "Allow us to upgrade class"

Pros: "Quick boarding"
Cons: "Overpriced drinks and snacks"

Pros: "Extremely rude."
Cons: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."

Pros: "The Business Class bed was nice"
Cons: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"

Cons: "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"

Pros: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Cons: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."

Pros: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."

Pros: "Good price. Was on time, seats were comfortable, helpful staff"
Cons: "No use of headphones 30 minutes before take off and arrival"

Pros: "Everything worked"
Cons: "Nothing"

Pros: "It was a good flight"
Cons: "The long delay......"

Cons: "Unfair policy of no outside food, treating its customers in a captive state; cabin is dirty with little cleaning work done. Won't fly if it were not cheap."

Pros: "Overall it was a good flight."
Cons: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."

Pros: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Cons: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."

Pros: "Ok time"
Cons: "No free drink"

Pros: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Cons: "n/a"

Pros: "Nice aircraft, on time departure and arrival"
Cons: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"

Pros: "Nothing"
Cons: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."

Pros: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"

Pros: "Pilot"
Cons: "Boarding process Delayed flight"

Pros: "comfortable seat"
Cons: "No TV on plane"

Pros: "very nice while Landed and take off."
Cons: "We did not order any foods. No suggestion."

Pros: "Price"
Cons: "Everything but the price. Worst customer service ever!!!"

Cons: "Temperature in cabin too warm on outgoing flight"

Pros: "Affordable biz class"
Cons: "Really poor food and flight was delayed 2 hours both ways"

Pros: "Punctuality was good. No complaints generally."
Cons: "Temp in cabin too high."

Pros: "previous flight arrived a bit late but captain did his best to make up the time"

Pros: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Cons: "equipment could use refurbishment"

Cons: "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."

Pros: "The cost was cheap"
Cons: "There wasn't much room for someone who is 6'4''"

Pros: "Nothing to like"
Cons: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."

Pros: "The crew was really nice, saw them help several people put their luggage in the overhead bin."
Cons: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."

Pros: "Good value. Some leg room in Biz."
Cons: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."

Pros: "QUIET ZONE"
Cons: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"

Pros: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."

Pros: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."

Pros: "On time. Service on board simple. Crews are friendly"

Pros: "It was all great. Paid extra for the quiet area. Worth it"
Cons: "Nothing."

Pros: "Nothing other than punctuality."
Cons: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."

Read more about Singapore Airlines
COVID-19 information

Safety measures for airlines flying from Penang

Airlines flying from Penang have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Penang

Mandatory masks

Masks required on board, masks provided on flights from Penang

Social distancing seating

Middle seats unavailable to book on flights from Penang

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Penang

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