Traveller reviews
Overall rating
7.1
Good
Based on 183 reviews
Boarding
7.2
Comfort
7.2
Crew
7.8
Entertainment
6.2
Food
6.7
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Travellers
18+
1 adult (age 18-64) selected
over 18
0 students (age over 18) selected
12-17
0 youths (age 12-17) selected
2-11
0 children (age 2-11) selected
under 2
0 seat infants (below age 2) selected
under 2
0 lap infants (below age 2) selected
Economy
Vietnam Airlines information
| IATA code | VN |
|---|---|
| Routes | 225 |
| Top route | Ho Chi Minh City to Hanoi Noibai |
| Airports served | 63 |
| Top airport | Ho Chi Minh City |
Vietnam Airlines traveller reviews
Pros
"The cabin crew was attentive."
(in 16 reviews)
"Just a great flight ."
(in 52 reviews)
"The crew was very nice"
(in 45 reviews)
Cons
""seat uncomfortable, food wasn't good.""
(in 45 reviews)
"Left and arrived on time"
(in 25 reviews)
"Early departure and arrival."
(in 4 reviews)
Recent reviews
Traveller rating
23
5
1
10
0
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6.0
Ensure there is a choice of food for all customers and also enough food
Reviewed Nov 2023review from
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8.0
An excellent airline; polite and courteous cabin crew, excellent meal and drink service. Highly recommended.
Reviewed Nov 2023review from
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2.0
We boarded the plane at 1:20 pm It was hot. There was no air-conditioning It was stifling They kept us on the plane sitting there for 1 hour and 10 minutes
Reviewed Oct 2023review from
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2.0
No space in between the seats as per them the average height of human is 5’3” and weight as 55, so seats are designed as per the same. Also, the aircraft was dirty and full of insects
Reviewed Sep 2023review from
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2.0
when we arrived at Taipei no one help us to get boarding pass. we saw a few people there asked them for help but they just ignored us. There was a guy told us to call Starlux number to get help but we don’t know how to dial the number until there was a lady working there helped us to call Starlux customer then someone came down took us to another counter for boarding pass. Very confused and inconvenient. We might not choose Starlux again in the future.
Reviewed Aug 2023review from
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10.0
There was no entertainment and food option limited But the service was first class on an economy flight
Reviewed Aug 2023review from
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2.0
Flight delay needs to be communicated.
Reviewed Aug 2023review from
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8.0
They didn't have a vegetarian food in spite of the ore order
Reviewed Jul 2023review from
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6.0
Technical problems checking in. Had to wait a long time while they got things ready.
Reviewed Apr 2023review from
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8.0
Vietnam airlines is just one step upper to the cheapest one (vietjet, if you wanted delays and cancel or feel like a criminal then vietjet is for you) for sure better customer cares and on time.
Reviewed Apr 2023review from
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8.0
Flight was good but they cancelled return direct flight so they provide us connecting flight through hanoi
Reviewed Apr 2023review from
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2.0
Jetstar was terrible. They left us without boarding passes for the connecting flight for several hours, for no reason. They should have given us the boarding passes for the connecting flight, but instead we were stuck in a “customs limbo” in Ho Chi Minh airport until very shortly before we were to board. No reason for them not to give us the connecting boarding passes.
Reviewed Apr 2023review from
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2.0
Racist airline staff
Reviewed Dec 2022review from
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10.0
Inflight entertainment is limited. Boarding process is delayed and interrupted.
Reviewed Dec 2022review from
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10.0
The most attentive crew and although we were a little late leaving ( missing passenger) flight experience more than compensated . Best flight attendants I have flown with in 50 years !!
Reviewed Oct 2022review from
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8.0
VN661 flight, the A321 seats are starting to show heavy sign of wear and tear
Reviewed Aug 2022review from
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2.0
The flight was delayed and changed of boarding gates without notifying the passengers; no updates on electronic boards. Everyone had to wait for a very long time and tired. No food was served even though our ticket covered a dinner set. I got to my hotel after midnight. Terrible experience with this flight
Reviewed Jul 2022review from
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8.0
Pros: nice checkin staff
Cons: the food was boringReviewed Apr 2021review from
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4.3
Cons: Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class
Reviewed Jun 2020review from
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4.3
Pros: Check in was good
Cons: Food. Don’t serve anything if it is going to be that bad. And offer beveragesReviewed Jun 2020review from
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8.0
Cons: Onboarding time
Reviewed Jun 2020review from
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8.5
Cons: With COVID 19 middle seats were taken and vans from flight to gate was packed. No consideration beside having us wear mask
Reviewed May 2020review from
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9.0
Pros: Liked that the busses to gate at arrival were not packed
Cons: Not having middle seats filled thought that was terribleReviewed May 2020review from
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10.0
Pros: Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy.
Reviewed Mar 2020review from
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7.2
Pros: Short flight, comfortable schedule
Cons: I did not get a comfortable seatReviewed Mar 2020review from
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8.0
Pros: Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available.
Cons: Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggageReviewed Feb 2020review from
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10.0
Pros: The Hanoi airport was great. Had hand sanitization centers and medical staff to monitor people during this corona virus outbreak. The plane was very nice and clean and they did not pass out blankets due to the virus. The crew was very nice and attentive.
Reviewed Feb 2020review from
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8.3
Cons: Ok
Reviewed Feb 2020review from
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8.5
Pros: They boarded the plane early, which meant we arrived at our destination early.
Cons: All we got was a bottle of water.Reviewed Feb 2020review from
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8.3
Pros: Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time.
Cons: Keep up great service standardsReviewed Feb 2020review from
Vietnam Airlines FAQs
What is Vietnam Airlines' carry-on size allowance?
On board Vietnam Airlines flights, cabin baggage should not exceed 56x36x23cm. If your hand luggage is bigger, the Vietnam Airlines assistance team will most likely ask you to pay extra for checked luggage.
Where does Vietnam Airlines fly to?
Vietnam Airlines offers direct flights to 60 cities in 20 different countries. Hanoi, Ho Chi Minh City, and Da Nang are the most popular cities covered by Vietnam Airlines.
What is Vietnam Airlines’ primary hub?
Vietnam Airlines concentrates most of its flight operations in Ho Chi Minh City.
How does KAYAK find such low prices on Vietnam Airlines flights?
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Vietnam Airlines.
Flight status
Vietnam Airlines route map
Top airports served by Vietnam Airlines
- Ho Chi Minh City Airport (SGN)
- Hanoi Noibai Airport (HAN)
- Da Nang Airport (DAD)
- Hue Phu Bai Airport (HUI)
- Phu Quoc Duong Dang Airport (PQC)
- Nha Trang Cam Ranh Airport (CXR)
- Dalat Lien Khuong Intl Airport (DLI)
- Vinh City Airport (VII)
- Bangkok Suvarnabhumi Airport (BKK)
- Incheon Intl Airport (ICN)
- Haiphong Catbi Airport (HPH)
- Qui Nhon Airport (UIH)
- Can Tho Airport (VCA)
- Singapore Changi Airport (SIN)
- Con Dao Coong Airport (VCS)
Vietnam Airlines contact information
- VN IATA code
- +84 24 38320320 Call
- vietnamairlines.com Visit
Overview of Vietnam Airlines
Headquartered in Vietnam, this airline offers flights to over 40 different international destinations. To visit a different country in Asia, consider booking a flight to either South Korea, Thailand, or China. If you’re planning on traveling to Europe, you can go to the United Kingdom, France, or Russia.
If you will be flying via Vietnam Airlines with small children, there are several different amenities for you to take advantage of, including special meals that are designed to be child-friendly, as well as purees for infants. Additionally, the plane is equipped with bassinets and portable in-flight beds to help ensure that the little ones get some rest. To benefit from any of these free services, simply speak with a flight attendant once you have boarded the plane.
Vietnam Airlines has several travel classes to choose from, including Economy, Premium Economy, and Business. For standard amenities, like in-flight entertainment and snacks, choose Economy. If you would like a larger seat that provides more legroom, opt for Premium Economy. To benefit from additional amenities, like a seat that turns into a bed, or free alcoholic beverages, fly in Business.
Since 2010, this airline has been a member of SkyTeam, an airline organization that has many members, including Air France and Korean Air. Vietnam Airlines has also gone through the process of creating several codeshare agreements with various international airlines, such as Air Europa, KLM, and Delta Air Lines. It also owns parts of several other companies, including the Vietnam Air Service Company, Jetstar Pacific Airlines, and Cambodia Angkor Air.
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.