Boarding was too soon because we arrived 10’ after boarding began and they were already giving ‘final call’. We just made it. We were at gate 35 minutes before the flight. Also, the departure communication board did not list the flight at all so we didn’t know boarding had already started.
The vietnam airlines app was not able to allow checkin with the confirmation nor with the ticket number. This led to quite a bit of consternation. Speaking with a colleague from Hanoi, he did tell me that their app is not the best. It may be best to inform travelers to only use the link and to plan on checking in at the airport for this airline. The check-in was very easy and the staff were excellent.
Average, not more then that. Cannot compete with Singapore Airlines
Overall very nice airline. The seats were cloth unlike leather seats I am accustom to on planes. The food was adequate. I had to use a paper boarding pass as they do not like electronic boarding passes. I scanned my electronic pass, but the gate agent requested the paper pass. Luckily I had a paper pass, although my electronic pass worked and when the paper pass was scanned it stated I was already on board.
I am a bit upset with the check in counter, I signed up a wheelchair for my mom so they wouldn’t grant us her boarding pass. We got to the airport a couple of hours earlier and they had us wait and no one ever gave us her boarding pass or the wheelchair, I had to go back and complain when it was already time for our flight to board. Since we got their earlier, I could have easily pushed my mom myself and we could have relaxed and went to the lounge while waiting… when I finally got someone to help us he couldn’t explain how and why they dismissed us in the first place.
I had sometimes my trips with Vietnam Airlines and I like it 😊
No space in between the seats as per them the average height of human is 5’3” and weight as 55, so seats are designed as per the same. Also, the aircraft was dirty and full of insects
when we arrived at Taipei no one help us to get boarding pass. we saw a few people there asked them for help but they just ignored us. There was a guy told us to call Starlux number to get help but we don’t know how to dial the number until there was a lady working there helped us to call Starlux customer then someone came down took us to another counter for boarding pass. Very confused and inconvenient. We might not choose Starlux again in the future.
Technical problems checking in. Had to wait a long time while they got things ready.
Jetstar was terrible. They left us without boarding passes for the connecting flight for several hours, for no reason. They should have given us the boarding passes for the connecting flight, but instead we were stuck in a “customs limbo” in Ho Chi Minh airport until very shortly before we were to board. No reason for them not to give us the connecting boarding passes.
Going to Dumaguette 4 times in a row I was late it's terrible
Service was good but food needs maybe it’s just me Cause I am a foodservice supervisor more menu Sampling to get better quality when packed to be reheated . Vegetables are already dark and over cooked and breaded entrees are not the best choice I guess . All airlines meal service doesn’t appeal To me.Cause this trip I’ve used 4 different airlines and nothing good in all of them food wise. Thanks
They were two hours late!! Threw everything else planned off.
Uncomfortable seats for international flights. No usb charging yet they want you to use your device for entertainment. Very poor.
When I checked in, there was no option available for selecting a gluten-free meal. The lounge offerings were inadequate for someone with a gluten-free diet, and the staff in the lounge were not helpful at all.
Not leave 12 hours late. This airline is horrible always late does not refund upgrades for cancelled flights inept counter staff.. needs to be shutdown
The food was good but could be better. Also, less salt would be nice.
Good one is its safety. Taking off and landing are good. The bad parts are the managements at airport, especially in Manila. It's horrible.
Free wifi or cheaper wifi rate will be better. Or upgrade your entertainment system.
Upgraded to a business class by an auction and it was the cheapest bid.
Suck! Sat in plane on the tarmac (hot) over 2 hours
2 parts to the journey. First leg covered in a newer plane with decent staff + POOR FOOD QUALITY but the second half didn’t leave a positive impression at all as the plane itself was an older built and the crew didn’t serve properly. Language is an issue with China Eastern flights as always, but unmotivated crew just makes it even bad.
Pillow and blanket are dirty. My son got multiple bites during the flight
Excellent! I had read some negative reviews but I found out that it was not all was not true! The staff was courteous and helpful. The flight take off and landing was nice & easy. The food was good! I asked for a second and I got it easily and without an attitude! All was wonderful!
The temperature of the plane cabin is too hot. Sweat and uncomfortable. Also my food tray was broken down drinks fall off
Lost Baggage - very frustrated…learned that bag was never put on plane.
I think it’s time that somebody set a standard for the temperature in the cabins. I would rather it be colder than anybody that wants to have a blanket have a blanket to keep it so warm at times is unbearable and quite uncomfortable. That’s the only thing I would add.
The flight was cancelled without any reason. But the next flight to Shanghai has to be cancelled to pay penalty.
Flight was fine, however we were not able to check in online, this adds to travel stress. Luckily check-in at Heathrow was quick, but we did not get the seats we paid extra for. We paid for a window and 2 aisle seats from Shanghai to Tokyo leg, but they changed us to middle seats. Not good :(
Multiple delays, with no explanation. Caused us to almost miss our connector. The airline made no effort when we arrived in Shanghai to help us make it to our next flight with the same airline.
Flights were delayed, Food was good but only 1 meal instead of 2.
We are row 11, when the crew came to us, only one meal choice was available.
Comfortable seats in economy, managed a few hours sleep in an o night flight but the food was terrible. Surprising as Malaysia airlines has been good in the past. Service was mediocre this time too.
Vast improvement needed in customer service. I couldn’t get the drink of my choice during both meals (i.e. sparking water and Diet Coke). I had used plastic cups falling onto me from the tray. No eye contact when they thank you on the way out signalling an insincere thank you.
The flight isn’t great, as the plane has faulty with light and noise. It blinks and make noise for 8hrs non stop! Causing health and sensory issues! Causing Hazard matter to all 3 babies that on bassinet seats. This matters affected 12 passengers and the most horrible flight I ever experience. Have been flying with MAS for more 30yrs and this is the worst! Very disappointed
AC not working, just slowly blowing room temperature air. Long taxi time does not help as well. Sweating all over the whole trip.
The IFE is quite unconvenient if using our own device. Not all passenger brought their own earphone/headphone.
Service / food has to be much better. Staff were not very attentive to requests. Requested for a second serve of coke and got a weird look back from the host! Was also told they don’t have extra water bottles when I requested for one before sleep! Dinner time food was very minimum and average.
Delayed, not enough information. Had to ask for refreshments, crew could have been more proactive
Delayed for 45 minutes. Don't know what's the issue. Other than that, food was not to my satisfaction. However it's okay.
All fine - you get what you pay for ! and it is a bargain
AirAsia kept us waiting for hours due to a technical issue with the plane, then eventually cancelled the flight. Unfortunately there is no-one to call or speak with at AirAsia, no customer service department at all, so I flew with another airline instead. Now I am going through the fun process of trying to get a refund from AirAsia. I strongly recommend that no-one flies with them, it's just not worth it.
The best part was Tony Fernandes actually reinstated the Buttercake menu. It has gone missing after Covid & i made a complaint in one of my Tweets back in October 2022. Both flight D170 & D171 landed very smoothly- kudos to both pilots!
The worst experience in any flight I have ever had, delayed for more than 10 hours, lost my other flight so I lost one day during my trip. Didn’t gave me facilities with my luggage either. Never again
I was next to a quite large person. Soni essentially had 2/3 of my seat for myself and couldn't sit properly. Even though there were some other seat available, the staff refuse that I occupy another seat.
Pros: The staff was very friendly. Cons: Long delay. The food is terrible.
I’m a frequent Traveler on all types of airlines, including budget. This was the worst flight experience I’ve ever had. Something was wrong with AirAsia’s systems and we were the whole flight was rescheduled to the following day, the third flight it happened to. Apart from an email which gave the new date the web and app said the original flight date which meant that there were hundreds of people queueing at the airport to try and find out what was going on. People waited six hours to talk to customer service who gave advice that didn’t match the web or app. Nightmare. just advertising for spending the extra hundred dollars I’ve ever seen.
