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(Return)
Airports
Origin
Kuala Lumpur
RM 765
only
RM 765
George Town
RM 985
only
RM 985
Destination
Tokyo
RM 765
only
RM 765
Mon, 14 May
KUL
HND
6h 50m
Mon, 21 May
HND
KUL
7h 45m
RM 765
Trip: 8 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 6 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
HNL
KIX
Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

KUL
MEL
Mediocre 2.0

Landing & leaving the plane.

Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted.

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

SYD
KUL
Good 6.3

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

KTM
KUL
Mediocre 3.3

The staff was very nice and helpful.

No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.

Sat, 19 May
PEN
HND
21h 45m
Sat, 26 May
HND
PEN
10h 15m
RM 985
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 28 Jan
KUL
HND
10h 30m
Sun, 4 Feb
HND
KUL
20h 40m
RM 990
Trip: 8 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1444 reviews
Overall
7.3
Boarding
7.1
Comfort
7.1
Crew
7.8
Entertainment
6.5
Food
6.9
MNL
BKK
OK 4.6

Seats are too close together in economy for anyone over 5 foot ten inches.

MNL
SYD
OK 4.3

Toilets were kept clean through out the flight. New and clean airplane. Good space between the seats.

Flight attendant was rude in general (serving food, drinks, answering questions), he skipped rows when giving hot towels (I wasn't served a hot towel). In-flight entertainment: limited movie selection, even more limited tv shows selection. Music section was very poor, it needs more selection with variaty, known artists, more radio channels. And music tracks should be in a tracklist form with song information, not only 1 hour-long tracks of back to back music (with no info). Meals - Mains were ok, deserts were terrible in both of my flights. Snacks were also bad, a scone and beef and cheese sandwich. Very blend, white bread only and oily. We weren't served enough bevarages, so oily and high-carb foods made me very thursty. No water fountains, it'd be great to have some around since staff does not give enough beverage and I was forced to chuck my water before boarding the airplane (the water I bought in the airport after passport check!!!!!!!) It was extremely cold.

SIN
MNL
Excellent 8.0

The food was excellent

One hour delay starting and 45 min. at the end, no Gate available.

SYD
MNL
OK 4.6

Clean and new airplane. Good screen Nice staff good space between the seats

Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!

MNL
SFO
Excellent 8.0

Seat 31A

None

Thu, 22 Mar
KUL
HND
6h 50m
Sat, 31 Mar
HND
KUL
7h 30m
RM 1,401
Trip: 10 days
9.0ExcellentShow reviews
Overall 9.0 Excellent
Based on 11 reviews
Overall
8.8
Boarding
8.9
Comfort
8.5
Crew
9.1
Entertainment
8.4
Food
8.3
KUL
HND
Excellent 10.0

Incredible service

JFK
NRT
Excellent 10.0

Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year.

NRT
JFK
Excellent 10.0

I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan.

NRT
SEA
Excellent 10.0

The food is great as far as airline food goes, the plane was clean, and staff was thoughtful

The in seat entertainment was a bit clunky

KUL
HND
Excellent 9.2

The ANA crew were very sweet and accommodating

Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda.

Tue, 13 Mar
PEN
HND
14h 50m
Tue, 20 Mar
HND
PEN
13h 30m
RM 1,451
Trip: 8 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 447 reviews
Boarding
8.0
Comfort
7.7
Crew
8.1
Entertainment
7.6
Food
7.6
PVG
HKG
Excellent 8.0

but the 8 hour delay to the connecting flight allowed me to see Hong Kong! It was great but unexpected as all my flights were delayed and my connecting flight could not wait even a few minutes for us to transfer over. Strange but I did like the chance to see the City.

HKG
PEN
Good 7.6

The flight was updated on time, the check in process was fast by Cathay dragon

The noisy stewardesses

CRK
HKG
Excellent 10.0

Leg space

HKG
KTM
Excellent 10.0

all of is very good

HKG
CCU
OK 4.0

Crew behaviour

Food was bad

Tue, 15 May
KUL
HND
6h 50m
Wed, 23 May
HND
KUL
7h 45m
RM 769
Trip: 9 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 6 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
KUL
KIX
Excellent 8.0

The staff were attentive. The service was good and overall was okay

KTM
KUL
Mediocre 3.3

The staff was very nice and helpful.

No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.

KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

KUL
SYD
Excellent 8.3

The crew on the aircraft were great.

The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement

KUL
HND
Good 7.0

No entertainment. For a 7h flight this is a slight disappointment. Food not included. I'd prefer to pay for it upfront when paying for the ticket or have it included in the price than pay for t in the airplane.

Sun, 29 Apr
KUL
HND
10h 30m
Sat, 5 May
HND
KUL
9h 50m
RM 990
Trip: 7 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1444 reviews
Overall
7.3
Boarding
7.1
Comfort
7.1
Crew
7.8
Entertainment
6.5
Food
6.9
HKG
MNL
OK 5.2

The flight was on time

Seats are very tight and the only bathrooms were completely at the end of the aircraft.

SIN
MNL
Excellent 8.0

The food was excellent

One hour delay starting and 45 min. at the end, no Gate available.

MNL
BKK
OK 4.6

Seats are too close together in economy for anyone over 5 foot ten inches.

SYD
MNL
OK 4.6

Clean and new airplane. Good screen Nice staff good space between the seats

Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!

SYD
MNL
Excellent 10.0

Clean new planes, great service!

Wed, 10 Jan
KUL
HND
6h 50m
Wed, 17 Jan
HND
KUL
7h 50m
RM 956
Trip: 8 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 6 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
KUL
HND
Mediocre 2.0

Nothing

Overpriced luggage uncomfortable seats no entertainment not even the radio,food is terrible airplane smells terrible

KUL
KIX
Excellent 8.0

The staff were attentive. The service was good and overall was okay

KUL
MEL
Mediocre 2.0

Landing & leaving the plane.

Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted.

KUL
HND
Good 7.0

No entertainment. For a 7h flight this is a slight disappointment. Food not included. I'd prefer to pay for it upfront when paying for the ticket or have it included in the price than pay for t in the airplane.

KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

Sat, 12 May
PEN
HND
21h 45m
Sun, 20 May
HND
PEN
18h 05m
RM 1,056
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
Wed, 7 Mar
KUL
HND
6h 50m
Tue, 13 Mar
HND
KUL
7h 50m
RM 969
Trip: 6 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 6 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

SYD
KUL
Good 6.3

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

KUL
HND
Mediocre 2.0

Nothing

Overpriced luggage uncomfortable seats no entertainment not even the radio,food is terrible airplane smells terrible

KUL
SYD
OK 5.0

Price

Not much comfort, no free food, although cheap.

HNL
KIX
Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

Wed, 7 Feb
KUL
HND
6h 50m
Tue, 13 Feb
HND
KUL
7h 50m
RM 985
Trip: 7 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 6 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
SYD
KUL
Good 6.3

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

KUL
MEL
Mediocre 2.0

Landing & leaving the plane.

Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted.

KTM
KUL
Mediocre 3.3

The staff was very nice and helpful.

No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.

KUL
SYD
OK 5.0

Price

Not much comfort, no free food, although cheap.

KUL
HND
Mediocre 2.0

Nothing

Overpriced luggage uncomfortable seats no entertainment not even the radio,food is terrible airplane smells terrible

Fri, 1 Dec
KUL
HND
10h 30m
Mon, 4 Dec
HND
KUL
24h 30m
RM 1,210
Trip: 4 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1444 reviews
Overall
7.3
Boarding
7.1
Comfort
7.1
Crew
7.8
Entertainment
6.5
Food
6.9
SYD
MNL
Excellent 10.0

Clean new planes, great service!

BKK
MNL
OK 4.0

Flight crew did a great job.

Flight check-in was total disaster. Unorganized lines and only for ticket counter agents compared to Emirates 28 ticket agent.

MNL
SFO
Excellent 8.0

Seat 31A

None

MNL
SFO
Excellent 9.0

Service by the cabin crew was excellent.

Seats were not that comfortable. The myPAL app would not connect to their WiFi although the wifi was working. I

HKG
MNL
Good 7.0

The attendants were very friendly and helpful and the flight was on time.

I had to use my own device to access entertainment and pay for it. I couldn't check in online.

Tue, 6 Feb
KUL
HND
6h 50m
Wed, 14 Mar
HND
KUL
7h 50m
RM 994
Trip: 36 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 6 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
HNL
KIX
Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

SYD
KUL
Good 6.3

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

KUL
KIX
Excellent 8.0

The staff were attentive. The service was good and overall was okay

KUL
SYD
Excellent 8.3

The crew on the aircraft were great.

The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement

AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

Thu, 1 Feb
PEN
HND
23h 05m
Wed, 7 Feb
HND
PEN
13h 10m
RM 1,364
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Mon, 30 Apr
KUL
HND
6h 50m
Sun, 6 May
HND
KUL
7h 45m
RM 1,006
Trip: 7 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 6 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

KUL
HND
Mediocre 2.0

Nothing

Overpriced luggage uncomfortable seats no entertainment not even the radio,food is terrible airplane smells terrible

KUL
SYD
Excellent 8.3

The crew on the aircraft were great.

The boarding crew need to be trained on streamlining boarding procedures and how they communicate and interact with passengers. Room for improvement

KUL
MEL
Mediocre 2.0

Landing & leaving the plane.

Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted.

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

Thu, 30 Nov
KUL
HND
21h 10m
Wed, 6 Dec
HND
KUL
24h 30m
RM 1,364
Trip: 7 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 1444 reviews
Overall
7.3
Boarding
7.1
Comfort
7.1
Crew
7.8
Entertainment
6.5
Food
6.9
SYD
MNL
Excellent 10.0

Clean new planes, great service!

MNL
SYD
OK 4.3

Toilets were kept clean through out the flight. New and clean airplane. Good space between the seats.

Flight attendant was rude in general (serving food, drinks, answering questions), he skipped rows when giving hot towels (I wasn't served a hot towel). In-flight entertainment: limited movie selection, even more limited tv shows selection. Music section was very poor, it needs more selection with variaty, known artists, more radio channels. And music tracks should be in a tracklist form with song information, not only 1 hour-long tracks of back to back music (with no info). Meals - Mains were ok, deserts were terrible in both of my flights. Snacks were also bad, a scone and beef and cheese sandwich. Very blend, white bread only and oily. We weren't served enough bevarages, so oily and high-carb foods made me very thursty. No water fountains, it'd be great to have some around since staff does not give enough beverage and I was forced to chuck my water before boarding the airplane (the water I bought in the airport after passport check!!!!!!!) It was extremely cold.

SYD
MNL
OK 4.6

Clean and new airplane. Good screen Nice staff good space between the seats

Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!

SIN
MNL
Excellent 8.0

The food was excellent

One hour delay starting and 45 min. at the end, no Gate available.

MNL
SFO
Excellent 9.0

Service by the cabin crew was excellent.

Seats were not that comfortable. The myPAL app would not connect to their WiFi although the wifi was working. I

Fri, 2 Mar
KUL
HND
6h 50m
Wed, 14 Mar
HND
KUL
7h 50m
RM 1,015
Trip: 12 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 6 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
AKL
OOL
Mediocre 2.0

Staff were helpful while checking in.

I don't understand how paying for checked bags ahead of time would be priced any differently than doing it at the check in counter, but the difference is exorbitant. It's a cheap airline for a reason and they get their money back by charging you for everything, including water during the flight. It's better to pay a little bit more for a real airline where standard things like carry ons, checked bags, water, and drinks come complimentary, especially for long flights.

KUL
HND
Mediocre 2.0

Nothing

Overpriced luggage uncomfortable seats no entertainment not even the radio,food is terrible airplane smells terrible

KTM
KUL
Mediocre 3.3

The staff was very nice and helpful.

No food or drinks? What the hell is that? Not even a snack. I've flown with companies all across the world and everyone of them except you offers something free to eat. Also you switched our flights until they were right after one another. We got on a flight at 12 pm right after we ate lunch. We fly for four hours with no food. We get to the terminal and have to run through to catch our next flight so no food. Then fly another two hours with no food and end at 2 am still hungry. Offer something to eat to your customers, don't be a shitty airline.

HNL
KIX
Mediocre 3.3

No online check in . Seats were so small , you have to pay for water . We had to wait in line for an hour just to get boarding passes and we did not have any checked luggage

KUL
SYD
OK 5.0

Price

Not much comfort, no free food, although cheap.

Thu, 14 Dec
PEN
HND
13h 20m
Tue, 19 Dec
HND
PEN
18h 55m
RM 1,634
Trip: 6 days
Overall 0.0 Poor
Based on 0 reviews
Sun, 29 Apr
KUL
HND
6h 50m
Sun, 6 May
HND
KUL
7h 45m
RM 1,060
Trip: 8 days
6.4GoodShow reviews
Overall 6.4 Good
Based on 6 reviews
Boarding
6.4
Comfort
5.7
Crew
6.8
Entertainment
4.0
Food
5.1
SYD
KUL
Good 6.3

The food (which you buy) is good and there is quite a lot on offer. Staff are very nice. But quite slow.

Small seats- little room. No direct air conditioning. No entertainment unless pre-booked. Would be good if you could buy on flight.

PEK
KUL
OK 4.6

Slow check in, had to pay way too much for checked baggage. No food, snacks or beverages included. Had to pay to rent blankets on their cold planes.

KUL
HND
Good 7.0

No entertainment. For a 7h flight this is a slight disappointment. Food not included. I'd prefer to pay for it upfront when paying for the ticket or have it included in the price than pay for t in the airplane.

KTM
KUL
OK 5.3

Flight was on time

Lack of food online, wasn't made clear when booking that had to pay for a meal. Had to pay 10,000 nepalese ruppes just to get 2 of our small bags on. 15kg in total. That's around £80, very expensive. Tried as much as I could to pay online for baggage but was going around in circles. Felt that for the price of the flight paying and extra £80 for 2 small bags was alot of money.

KUL
MEL
Mediocre 2.0

Landing & leaving the plane.

Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted.

Fri, 16 Mar
PEN
HND
15h 45m
Sat, 24 Mar
HND
PEN
17h 30m
RM 1,888
Trip: 9 days
Overall 0.0 Poor
Based on 0 reviews
*
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