Cleanliness Help for boarding and sitting Food should have been better
Pros: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Cons: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Cons: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Cons: "The person next to me had a distinct body odor."
Pros: "Flight attendants were very friendly, professional and helpful"
Pros: "Always love the SIA business product on long haul."
Cons: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Pros: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Cons: "For a premium economy service, it was really good."
Pros: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Cons: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Cons: "Flight way too cold"
Pros: "Yes the SQ802 and sQ807 was excellent"
Cons: "Returning flight food short be better SQ807"
Cons: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Pros: "The crew was amazing. The seat were uncomfortable"
Pros: "Dim sum between Hong Kong & Singapore."
Cons: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Pros: "everything in suite class"
Cons: "Old plane. Technology didn't work"
Pros: "Hotel location is convenient, quite comfortable and clean."
Cons: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Pros: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Pros: "Easy red eye flight, just slept the whole way"
Cons: "Singapore airline is always awesome. Crew professional and very caring"
Pros: "Clockwork prompt"
Pros: "Efficient, comfortable."
Pros: "Friendly attentive staff. Excell ent food and great. Service."
Cons: "Really crowded seats in economy."
Pros: "Entertainment system"
Cons: "Uncomfortable seats with no space, arrival at last gate"
Pros: "The aircrafts, on-board service on Sin Dxb route"
Cons: "The thing that Inhad to fly Silk Air with one of four flights."
Cons: "Expected to have more indian movie choices."
Cons: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Cons: "There was not much leg room in the seatings"
Cons: "The flights were always late causing us to miss a connection. Also when purchasing the ticket I was not informed of two extra stops that only showed up when I checked in."
Pros: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Cons: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Pros: "Priority line for boarding and security, reclining seats, foot stand"
Cons: "Priority boarding not available in India, food and food choices and lackluster service"
Pros: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Cons: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Pros: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Cons: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Cons: "Foods serving were too slow for economy class. Not enough selections for entertainment."
Pros: "We started taxing 15 minutes before the departure time. This is great !"
Cons: "not much"
Pros: "Comfy chairs and good food on Singapore Airlines."
Cons: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Cons: "Old planes and screens."
Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."
Pros: "No fuss flight but lacking that something extra"
Pros: "For as long 14 hour journey they sure make it comfortable."
Pros: "Friendly and approachable"
Pros: "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
Cons: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
Cons: "The movies choices in the in-flight entertainment were wanting."
Pros: "The food was great!"
Cons: "The announcements coming from the boarding crew were not clear or hardly under stable."
Pros: "Great food and fantastic service"
Cons: "Needs more legroom"
Pros: "They treat you very nicely on Singapore Airlines - from warm washcloths to wine with your meal. Seats are comfortable and the long flight not so wearing."
Cons: "My husband reacted to the spicy beef/rice dish served for breakfast."
Fast and smooth gods service
Pros: "They were very attentive and proactive."
Cons: "Boarding could be better organized3"
Pros: "Very happy travelling with this airline"
Pros: "The lounge"
Cons: "It is no total flight old plane."
Pros: "Have kit to listen"
Cons: "Kit to use the tv"
Cons: "Waited 45 minutes for a bus from a remote gate without any crew anniucmwnts. A total shambles as one or two buses did a 20 minute+ circuit to offload the plane."
Pros: "Everything was amazing! crew is friendly and super nice! the flight was smooth."
Cons: "Nothing. everything was perfect."
Pros: "Thank you to a lady crew who acceded to our request for change of seats"
Pros: "Easy flight, quite nice for such a short trip."
Cons: "It's a shame that there is no way to earn Star Alliance miles (United specifically) on the flights to Luang Prabang -- can't get them on Thai Smile and don't get Star Alliance Gold status benefits on this flight, even when booked through Thai Airways."
Pros: "On time departure, big plane so window/aisle available with 2/4/2 seating"
Cons: "Not sure what the snack was, ancient entertainment system."
Pros: "Good food. Thoughtful crew"
Cons: "Seat A beside emergency exit had partially blocked legroom. Don't sit here. Choose B or C"
Pros: "Everyone was very nice and hospitality was great."
Cons: "a better selection of movies/entertainment."
Cons: "On time departure and arrival."
Pros: "Food service on a one hour flight."
Pros: "Food and service was great."
Cons: "Old plane, headset did not work well."
Pros: "All well arranged. Friendly and helpful crew. Food apprppriate for the trip. Logistics ok. Balue for money."
Pros: "The flight was smooth and quick. The meals were delicious too"
Cons: "Long time getting through Frankfurt airport security"
Pros: "Great crew"
Cons: "The plane developed a fault 1h out so we had to fly around for half an hour dumping fuel before returning to Bangkok where we were kept in a transit lounge till a replacement aircraft was found. Missed my connections too"
Pros: "the flight was online, and the checking in process was fast and efficient"
Cons: "I found it a bit odd that there were programs available from Bangkok to Vientiane, but no headphones to listen. I guess it improved my lipreading skills though ;)"
Pros: "Friendly staff and crew. Flight went as well as possible over the mountains from BKK to CNX."
Cons: "Took bus from gate to a different gate. Had to walk up three sets of stairs to walk on to a jet bridge that was connected to the main airport. In flight snack would have been better not consumed. No illness, just didn't sit too well."
Pros: "Absolutely amazing airline"
Pros: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the A350 comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Pros: "Food n staff"
Cons: "Check in was confusing about which terminal to check in No phone QR scanners Must check in at terminal"
Pros: "Whole experience was excellent"
Pros: "Staff were very nice"
Cons: "Food, seat, timing, Etc"
Pros: "Although it’s a short one hour flight, a light snack was served."
Cons: "No announcement for boarding, people just line up to be boarded."
Pros: "The Cabin Crew were very attentive & nice. Great customer service."
Cons: "It’s time for the 747 to retire. It looked tired and worn."
Pros: "On time"
Pros: "All of the above mentioned service."
Cons: "All of the above mentioned service."
Cons: "I didn't have enough time to make my connection in Bangkok. I had to clear customs, collect my luggage, check my luggage back in and go back through security. I only made my next flight because I walked to the front of the line and cut in front of about 20 people. It was very stressful."
Pros: "Firstly, I do really appreciate that I had great deal from Kayak and Thai airways. Flights was awesome."
Pros: "quick flight"
Pros: "Plane arrived on time and service was good!"
Pros: "I had to race from London to Sydney due to family illness. I experienced Exceptional ground crew service. Especially from Vera the Manager at Sydney airport on arrival."
Pros: "I bought a ticket on Thai Airways because it was the cheapest I could find other than AirAsia, I used to fly AirAsia but they now charge for almost everything. Next AirAsia will be charging an air breathing fee. I think your stewards and stewardesses are good! I like your logo and colors. I like that you fly out of Suvannaphum Airport,"
Cons: "I am truly shocked that on an Asian flight, with so many excellent Asian dishes, they served starchy, fatty, buttery, oil soaked croissant covered hot dogs and a greasy, gut buster cheese and mushroom I don't know what. Are you trying to give your future clients heart disease? To top it off, in a country blessed with excellent fresh fruit, you topped it off with another oily, starchy desert. Thank God you had water! Bangkok Air has a lounge for economy passengers, but not Thai Airways. Why not?"
Cons: "There was a five hour delay"
Cons: "Flight was over an hour late due to the logistical incompet nice of the Kathmandu airport. This is a chronic problem."
Pros: "Food was good. Seat ok and check-in done promptly."
Cons: "Crew, ground and air, could be a bit more friendly but it was acceptable. Arrival was later and baggage handling a bit slow too. Bag was well handled."
Pros: "fligth was great, seat good, meal good, etc"
Cons: "our stewardess was almost rude, noisy, waking people up on purpose during clearing up of diner etc. i would not want her to keep my cell if i was a detainee.. too bad because all the rest was great."
Pros: "New A350 aircraft"
Cons: "The outside camera stopped working"
Cons: "No have vegetarian food, no respect check in seats (change me for passgers with baby) Sorry, but u need take care this cases AND need others disponibles seats"
Pros: "Good on Thai airways is almost always very good airplane food. I would buy their wraps at the store. Staff is always very friendly and accommodating."
Cons: "Flight delayed ticket way overpriced plane was outdated crew was very unhelpful ordered vegetarian meal never received so I didn't get to eat, $400 for a one way ticket for poor service horrible airline"
Pros: "Very comfortable flight!!! Good was amazing!"
Cons: "Vegetarian options limited Entertainment options limited"
This trip was canceled by the airline and we have never been repaid or rescheduled despite many inquiries.
Pros: "Crew was extremely nice and helpful"
Cons: "Ancient 777 seating"
Cons: "Excessive time to get ticketing in the beginning. Poor passenger handling and lack of caring by checking in and airport agents"
Pros: "On the Honolulu to Manila flight the crew were attentive and pleasant. I was comfortable and had TV to pass some of the hours on board. On the Manila to Singapore, there was no TV and the crew were less pleasant."
Cons: "The young crew on the Manila to Singapore flight could have seen the journey as more of an opportunity to actually do their job rather than a chance to sit at the back chatting. When I approached one for a hot water bottle as it was freezing, she screwed up her face at my request and turned and spoke to her colleague in a language I couldn't understand making me feel uncomfortable. One of the worst things though was the food. Throughout the whole flight from Oahu to Singapore, there were no vegetarian options (even the mid flight sandwich had ham and cheese). Further, you were served a hot meal almost within an hour of being in the air, then had to wait about six hours for the snack and then another hot meal was served within three hours of that at a very rushed pace making the experience very unenjoyable. This happened on the way to oahu also so it is something that they practice regularly. Terminal 2 at Manila is also terrible if you have a long layover!"
Pros: "The crew most of all!"
Cons: "Transfer process from Terminal 1 to Terminal 2 in MNL."
Pros: "None at all."
Cons: "If they give you the seat assignment you pay for."
Cons: "Flight from MNL to DPS had no entertainment system."
Cons: "I don’t have any complaints whatsoever. Everything went well."
Pros: "Was very much on time, quick flight and boarding."
Cons: "There was no entertainment at all. The screens were all broken. There was no food or water for 10 hours and the flight was delayed for an hour"
Pros: "Crew was very friendly and attentive, movie and tv options were great."
Cons: "I appreciated that I was given a gluten free meal but one side was hot and the other side was slightly cold still. I am not sure how that could be possible, but it was my experience on that flight."
Pros: "Crew are awsome."
Cons: "The boarding time keeps on changing."
Pros: "Flight is amazing, sacious seats and best quality entertainment. Most importantly only airlines to give inflight free wifi"
Cons: "Airport crew can be better trained. They have 2step interview process about my travel which is annoying and irrelevant."
Cons: "Outstanding flight to Hawaii."
Pros: "Everything but the inflight entertainment. Nothing impressive."
Pros: "Some of the crew are really friendly and accommodating."
Cons: "Space was very tight. I can’t imagine how the tall people can fit."
Pros: "On time flight"
Pros: "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
Cons: "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."
Pros: "Most everything was very good expierence. Entertainment selection is excellent. Crew was friendly and full of energy. Plane was pristinely clean."
Cons: "I see a comment about letting people board when it wasn't their turn. This did happen a little and it is shameful more of the people that think they can get away with it. Eventually, the ground crew did start yelling and organizing people, which helped correct the situation. I do think that all people should be kicked back to the end of the line for not following the procedure. Food was only okay (Fish in shrimp sauce)."
Cons: "Missed the connection and had to pay to rebook"
Cons: "Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it."
Pros: "I love watching all the movies"
Pros: "Nice staff"
Cons: "Literally every time I fly PAL there is some issue with delay. After boarding we stat on the plan for over an hour before we took off waiting for some other passengers. Also I was at the airport early and wanted to get on earlier flight they wanted to charge me $300 to get on a flight with many extra empty seats."
Pros: "Serice and selection of in flight entertainment"
Pros: "Im tall so as usual the leg room was difficult but that is every flight im on"
Pros: "Service from the crew was excellent"
Cons: "I’m over 6 feet tall and the seating was cramped for someone my size. Full service international flights should have in flight entertainment systems."
Cons: "People trip me indiscriminate"
Pros: "The staff is always hospitable. I was pleased that they left a snack for me even when I was sleeping because when I wake up I was hungry. I also like the disposable toothbrush and paste provided. And bathrooms on the flight were clean, unlike some other airlines."
Cons: "The movie selection was not as good this time as my previous flight with Philippine Airlines, but not a big problem.problem"
Pros: "Honestly one of the best flights I had compared to my previous flight over from Hong Kong with same airline. Plane was newer with entertainment module with a huge list of movies and shows to choose from. food was the best airplane meal I had ever had. Had no issues during baggage or boarding,"
Cons: "Only thing I didn't like was that checking in online was impossible because I was booked from another airline (air Canada). I wish they could co-ordinate to make online booking available even though we were booked through another airline just so we had a better choice for our seats."
Pros: "Other than a crew member that was quite rude all else was ok"
Cons: "Flight attendant was quite rude and snippy... all other crew members were just fine"
Cons: "By the time the food got to us (and we weren't in the wayyyy back) all that was left was fish! Needless to say, I didn't eat much :("
Pros: "Absolutely Nothing."
Cons: "They choose to serve beef curry on a flight from a Indian minority country. Surprise, 20 of us were stuck with it because that is all that was left... All that is left is beef, is that ok? Like we have a choice. Late as always too."
Pros: "Plane from HNL to MNL is brand new with free entertainment in every headrest. Crew was pleasant and helpful, came by with water often."
Cons: "Food on return flight was terrible. Got stuck with pork selection for first meal, which was extremely fatty. Second meal, pork again, with eggs. Completely inedible. Disgusting, and Im not a very picky eater."
Pros: "They have the friendliest flight crew I've ever seen."
Cons: "There was too much leg room. I'm not used to that."
Pros: "Excellent customer service from the crew and airport staff. Very nice people."
Cons: "This flight we took was an older plane, no USB ports or entertainment was available. They do offer an app to watch free movies but you have to download it where your phone has good service. They also offer free in flight wifi, but that didn't really work too well for us. Not sure if that has to do with our carrier."
Pros: "Was able to use the wifi to access the internet for free for 30 minutes of the flight. Can pay $20 to have it through the entire flight but limited to on 150 MBs. Transfer at MNL for domestic flight was flawless."
Cons: "Seat cushion was very hard. No movies were available on the individual screens. I could not get the myPAL app to work with the wifi and use the entertainment options on it. This was on RP-C7775."
Pros: "Flight from SFO to Manila was fine. On time without delay. Once we landed in Manila, our connecting flight was delayed. We were stuck at Manila international airport and not allowed to leave after coming through immigration! 8 hours in a terrible airport with no proper restaurant or bar! Only snack and coffee shops. Would have been nice to know ahead of time so that we could have at least gone into town."
Cons: "8 hour delay Being stuck at airport unable to leave Lack of a sit down restaurant or bar"
Pros: "The crew was polite and boarding was okay"
Cons: "Being in a cramped space for fourteen hours in opinion is torture, they need to give passengers who travel 12 hours more leg room I am 6'2" and being cramp is not good."
Pros: "Timely Good Service Smily Crew"
Pros: "For a short trip of almost two hours going to and from Taipei, I did not expect to receive such accomodating treatment from PAL. Crews are efficient and helpful."
Pros: "Good service on the flight. Flights were on time."
Cons: "Manila airport is not well maintained - poor bathroom condition in the international terminal."
Cons: "It seems like Philippine airlines is determined to be the lowest quality airline still flying. Too bad."
Pros: "Nothing hated every minute of the cattle car ride from hell"
Cons: "Delays horrible flight attendants extremely small seats"
Cons: "We boarded the plane approx on time but we were sitting for a while when an announcement asked for 2 passengers to identify themselves with the crew. Nothing more was said until we were now 40 minutes past departure time and the Captain comes on to say we were waiting for a take off slot from the Air Traffic Control!!! No apologies or advice as to what had happened. We finally were on the runway at approx 12 midnight or 1 hr 25 mins late. To top it all I get an email from PAL at 1.56am (I saw this after arrival of course) which said the plane had changed its arrival time to 9.30am - but the departure time remained the same!!! How am I also going to receive an email when I am already flying?? Food was aweful Entertainment system was also aweful - my future flights on PAL will be only a last resort"
Cons: "It was an A330 plane and the configuration was 3-3-3. Usually, it's 2-4-2. This is not the way if you want to be a 5-star airline in 2020."
Pros: "Crew was friendly and professional"
Cons: "Boarding was slow and inefficient as there was no phased boarding by rows. Food was found very wanting. No entertainment."