Pros: The staff made their best effort to accommodate us.
Cons: When I request a car at an airport (NRT) I expect the car to be there, not in the middle of the city. I did not check the fine print. Fortunately the staff cancelled the original and accommodated us at some expense. Because of back problems, I parked in front of a grocery to buy some supplies, and was ticketed. It only took a couple of hours to work out the problem at the police station and return office since I speak Japanese. However, the fact that the navigation system did not work for the last two hours when I had to run around asking people for directions to locate the police station and car return spot did not help.