The stewardesses were excellent! The food and service were great. I will definitely fly ANA in the future.
Excellent. There were setbacks, but it had nothing to do with the crew. Mostly, mechanical which delayed our flight.
Awful. They cancelled my flight from Osaka to Tokyo and did not communicate this with United so my flight was never rescheduled. I had to call United myself who, after being on hold with them for an entire hour, did not believe that my flight had been canceled because ANA never reported this. ANA themselves refused to rebook my flight. United then said they would only rebook my flight for $600. After three hours of calling I was able to rebook my flight. My total trip was delayed 7 hours.
Overall great. For improvement: early online check-in with seat choice.
The food was really good and healthy. Hopefully, next time final confirmation before the flight is earlier with complete information such as the Seat and Terminal Numbers.
I’ve always had pleasant experiences with ANA and that has made me a loyal customer.
Roomy airlines. Friendly staff. Timely service. Temp was warm during the flight.
LAX to San Francisco under UA was sooooo stressful! Flights was delayed and no assistance from the airline to the next flight. Flew UA twice and both flights highly distressful.
Good. Got me there and back safely and mostly on time. 30 min delay for maintenance once but that means more time for nap. Crew was super nice.
Not much world movies especially other Asian countries movies (only Japanese movies)
The vietnam airlines app was not able to allow checkin with the confirmation nor with the ticket number. This led to quite a bit of consternation. Speaking with a colleague from Hanoi, he did tell me that their app is not the best. It may be best to inform travelers to only use the link and to plan on checking in at the airport for this airline. The check-in was very easy and the staff were excellent.
The flight boarded and departed pretty much on time as it’s just a one hour flight there is no food or entertainment so I marked that at the neutral but they do offer water and I’m sure if you needed some food you could bring your own onboard. This was our third internal flight with Vietnam Airways and I recommend them.
The flight crew and attendants are very professional and polite.
2 hours delay, time changes started already 2 days before the flight
Overall very nice airline. The seats were cloth unlike leather seats I am accustom to on planes. The food was adequate. I had to use a paper boarding pass as they do not like electronic boarding passes. I scanned my electronic pass, but the gate agent requested the paper pass. Luckily I had a paper pass, although my electronic pass worked and when the paper pass was scanned it stated I was already on board.
An excellent airline; polite and courteous cabin crew, excellent meal and drink service. Highly recommended.
Technical problems checking in. Had to wait a long time while they got things ready.
Vietnam airlines is just one step upper to the cheapest one (vietjet, if you wanted delays and cancel or feel like a criminal then vietjet is for you) for sure better customer cares and on time.
Flight was good but they cancelled return direct flight so they provide us connecting flight through hanoi
VN661 flight, the A321 seats are starting to show heavy sign of wear and tear
Excellent service from check in/ bag drop counter staff to flight attendants. Food was great. Seats are nice. Excellent airline.
Not much legroom in economy seats and aisle. Bathrooms are not maintained well. Staff can be friendlier. Food is barely edible.
Service was good but food needs maybe it’s just me Cause I am a foodservice supervisor more menu Sampling to get better quality when packed to be reheated . Vegetables are already dark and over cooked and breaded entrees are not the best choice I guess . All airlines meal service doesn’t appeal To me.Cause this trip I’ve used 4 different airlines and nothing good in all of them food wise. Thanks
They were two hours late!! Threw everything else planned off.
Uncomfortable seats for international flights. No usb charging yet they want you to use your device for entertainment. Very poor.
The entertainment system is a mess. Told us to connect to mypal wifi to access movies ! BUT never told us you need to download another app to watch a movie.
When I checked in, there was no option available for selecting a gluten-free meal. The lounge offerings were inadequate for someone with a gluten-free diet, and the staff in the lounge were not helpful at all.
Upgrade their seats. They’ve got 20-year-old business class seats in their 777s. The food choices. On the way to Manila and the way back I thought we’re lousy compared to other carriers. The staff was fantastic and very happy.
Philippine Airlines needs to do better in giving access to wheelchair. My uncle is PWD and they let him walk to boarding. It happened both inbound and outbound flights
Upgraded to a business class by an auction and it was the cheapest bid.
The crews were very professional and courteous. Pleasant flight and thank you!
Overall experience is good but if the food menu can change to authentic Malaysia food will be good. I.e. Nasi Lemak, Char Kueh Tiew and etc
Surprised that the safety briefing was only conducted in Malay language and no English despite there are foreigners on board. MH should take safety more seriously.
Flights were delayed, Food was good but only 1 meal instead of 2.
We are row 11, when the crew came to us, only one meal choice was available.
Comfortable seats in economy, managed a few hours sleep in an o night flight but the food was terrible. Surprising as Malaysia airlines has been good in the past. Service was mediocre this time too.
Vast improvement needed in customer service. I couldn’t get the drink of my choice during both meals (i.e. sparking water and Diet Coke). I had used plastic cups falling onto me from the tray. No eye contact when they thank you on the way out signalling an insincere thank you.
The flight isn’t great, as the plane has faulty with light and noise. It blinks and make noise for 8hrs non stop! Causing health and sensory issues! Causing Hazard matter to all 3 babies that on bassinet seats. This matters affected 12 passengers and the most horrible flight I ever experience. Have been flying with MAS for more 30yrs and this is the worst! Very disappointed
AC not working, just slowly blowing room temperature air. Long taxi time does not help as well. Sweating all over the whole trip.
The IFE is quite unconvenient if using our own device. Not all passenger brought their own earphone/headphone.
My flight from PEN-KUL was re-timed for two hours or so due to some technical issue. It was not conveyed accordingly by the staff. Info only received via fellow passenger who also mentioned about the possibility of changing flight but different airport SZB. Changing flight is not easy since everyone is fighting for available seat unsystematically. Anywhere, I and my wife managed to get seat for slightly earlier flight from the retimed one. The issue should be handled more professionally and systematically.
I was pretty sure my seat includes a meal. But I guess I was wrong because I wasn't served a meal on my flight with Batik Air from Kota Kinabalu to Kuala Lumpur. I was fortunate because the layover was more than an hour in Kuala Lumpur. Otherwise, I could have cause a delay to the connecting flight to Taiwan because my terminal to board the next flight is located at different building. I had to take a train to the satellite building. Overall, all is well.
Batik Air is racing to the bottom of the list with its consistent flight delays. Especially out of Malaysia. Shocking that they keep getting away with it without any form of punishment from the authorities. Also very inconsistent rules on cabin luggage.
Need to improve the availability of the food. Seems like everything sold out
Did not like that we were not informed about the 4 hour delay, crew not friendly, noone at terminals to consult with...all employees for Batrik were behind glass aftervgoing through security at the gate again. Why no agent at Gate H 10 to answer questions? And no apology. Updates would have eased anxiety. Boarding is disorderly also.
During this flight all the crew just focused on making money by selling food and drinks. There was only one washroom open. And it really smelled bad and wasn’t usable. Even to watch something onboard entertainment u have to rent headphones pathetic airline but only one with direct flight so pretty much the only option from Karachi to KL
The OD2204 KUL-LGK was delayed 40 minutes due to air-condition malfuntion, after inspection the technician give green light for the flight to go as usual but the air-condition is still not working properly, passengers complaining to the stewardess but they cannot do anything, I did tweet to @malindoair to complaint but no reply from them … hope this Batik Air is not having problem like Rayani Air and I do hope the management do respond to my complaint as well
Nasi lemak was horrible. Plain white rice, tasteless sambal, no cucumber, no kacang, no ikan bilis. And the chicken was colourless and tasteless, tasted like boiled chicken. Entertainment system didn't work at all.
You get what you pay for. It’s functional and gets you from point A to B in good comfort. However, food options are limited and cash only, Crew is a hit and miss .. they get your attention if you reach out.
They got to the terminal late, with no one on the arriving flight, boarded us late, and left us sitting there for 2 hours before they got us off the ground. They knew they were going to be late, yet they never got an updated flight plan from their head office until long after the flight was supposed to leave. They could have cut the delay in half, of at least let us stay in the terminal. Really just horrible planning.
