Pros: "The lower level cabin attendant did her best to make a better impression than her supervisor. I am grateful to her."
Cons: "The purser was not even polite. Was it because she was veiled and I was wearing a cross? I really hope not. The normal economy seats are cramped to an unacceptable level. I will avoid flying MH economy again. Malindo, a low-cost flying the same routes (SGN-KUL and KUL-CMB) I often fly, has a much better level of service than MH, supposedly a full service airline."
Cons: "If the assigned seat reclined. I had to Move to a different seat which Worked."
Cons: "My entertainment system was not working, so was my seatmate's."
Pros: "Everything on the plane was fine, and the service was great."
Cons: "Not being delayed on the first leg and missing my connecting flight to Denpasar would have been great."
Pros: "Comfortable seating map"
Cons: "Food could be improved especially for vegetarians"
Pros: "The Malaysia Airlines crew hospitality is world wide known and I experienced it myself during this flight"
Cons: "I sit in 2K of A350-900. Though it is known as a throne seat, there is an error on the installation of this seat. The foot rest that comes up and supposedly joined with the ottoman to make up the flat bed is too long so this seat never can actually go to full 180 degree mode."
Pros: "The food"
Cons: "I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around"
Pros: "The timeliness of the boarding and flight takeoff"
Cons: "The landing. Seemed a little rough"
Pros: "Comfortable seats"
Cons: "Flight delay announcement could have been made much earlier"
Pros: "Crew and food was amazing"
Cons: "Landing could be more softer"
Pros: "All of the ground staffs at Johor Bahru provided attentive and observant service. Cabin crew greeted with pleasant smile, friendly and provided excellent service."
Cons: "maintenance work not manage well"
Pros: "The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade."
Cons: "Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for."
Cons: "Delayed for more than an hour.."
Pros: "Check in was super easy, flight left on time , arrived early baggage was delivered in 10 minutes."
Cons: "No onboard entertainment"
Pros: "Brand new A350!"
Cons: "Hmm, nothing really. Lucky I was not in a hurry.."
Pros: "The cabin crew."
Cons: "Again, incorrect information of boarding gate."
Pros: "Easy and efficient boarding"
Cons: "Too hot onboard"
Cons: "Economy class seats are getting tighter and smaller. When person in front reclines the seat you do not have much moving space left"
Pros: "Service, free drinks, decent entertainment selection, and the food was actually a little better than edible, the best airline food Ive ever had (I haven't flown many long haul flights)"
Cons: "People don't stop growing at 5'8. There are people taller than that, in fact quite a lot of people are taller than that. So much in this world is made without this consideration in mind. I'm 6'1, I shouldn't have to pay hundreds more just so I have enough legroom. And I don't mean enough to swing my legs about as much as I want, just enough to be comfortable. This isn't essential on short flights, but just seems cruel to taller people on long flights."
Cons: "Entertainment system was old and food was so-so"
Cons: "The flight was delayed for more than an hour. We had problem getting the attention of the crew as all of them were just hanging around the galley."
Cons: "Why did the entertainment get shut off more than 30 minutes before landing?"
Pros: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."
Pros: "The plane was nice and new. Very smooth flight."
Cons: "Toilets could have been cleaned more frequently."
Cons: "They damaged MY OVER 400 Euro suitcase handle and said that they dont take any responsibility!!!"
Pros: "I like having my knees up in my eyeballs on a plane and having to be pried out of my seat with the jaws of life at the conclusion of a flight."
Cons: "Flight was 3 hours late!"
Cons: "When they served satay they didn't ask which I prefer beef satay or chicken one even they asked it to other passengers. After finishing the dinner they took forever to clear a napkin so I couldn't find dinner was finished or not. It was midnight so I wanted to sleep as soon as dinner was finished. When boarding they do security check. It's OK. But why don't they use business class gate even there was the one?"
Pros: "Efficient and quick to load the plane and then take off."
Pros: "Service from the crews"
Pros: "Newer B737-800 aircraft Improved entertainment system Drinks"
Cons: "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
Pros: "The staff is great"
Cons: "We had to wait very long for take off"
Pros: "On time flights, comfortable seats and good onboard service"
Pros: "On time departure system works"
Pros: "The boarding and entertainment..."
Cons: "The food... and the lack of announcement to advise us on the delay"
Pros: "Clean and entertainment good!"
Cons: "Food is mediocre, even for airplane food."
Pros: "The crew is friendly"
Cons: "Check in counter not enough resulting in very very long queue and check in time"
Pros: "Service is excellent"
Pros: "Seat leg room seemed better than US carriers. Food was not exciting."
Cons: "Cabin crew very n8ce."
Pros: "The equipment and level of service on this MAS flight was excellent. Food was delicious. Seat was comfortable."
Cons: "Though it wasn't part of the flight, the business class lounge at KUL is just a step below the excellent facilities at airports like HKG. Just a step though, mostly in the shower area. Food options were great though. And take advantage of the Massage Spa within the lounge."
Pros: "Service and comfort"
Cons: "Not on time"
Pros: "Nasi lemak breakfast was good."
Cons: "My entertainment unit didn't work, despite repeated reboots. We left 45 minutes late. The crew seem very disorganised, and kept forgetting requests."
Cons: "I asked from them about my luggage and they said it wil transfer to my new flight accordingly. I suppose to be Jakarta at 10.30 am and my client is waiting for me at the Jakarta air port. Finally I came at 12 30 pm and my luggage was missed. Air port crew said it will come next flight arrive at 3pm. So I have to wait for next flight and for my client. Finally I came out from the airport at 4.30pm."
Pros: "Pilot kept taking detour to avoid turbulence"
Cons: "Food -very little in quantity. Dinner: just a sandwich. Breakfast - just a little bit. Cabin Staff - unmotivated; poor Sevice"
Pros: "It was barely two hours and that kept me from having to go to a Malaysian hospital."
Cons: "Having Multiple Sclerosis & extreme neuropathy plus being postop with two major abdominal surgeries just weeks before, I called customer service and they guaranteed my medical needs would be met at the gate. They were not and not having a bulkhead seat on the first 2 hour leg from Bangkok to Kuala Lumpur caused me massive pain and circulatory issues - in spite of surgical note requiring it. Not good assistance over phone or in Bangkok."