Pros: "The crew did above and beyond what was expected. They were nice, friendly, and professional."
Cons: "The line up at the check in counter was a bit of a mess and it took longer to check in. I was extremely upset at not being able to check in online and select a seat, I was therefore assigned a seat towards the end of the plane which I am not very happy with but it was rectified during boarding."
Pros: "Crew was great. Food was excellent."
Cons: "Boarding process. Everyone rushed in when the gate was opened. No sequential boarding."
Pros: "Great crew. Old plane. Late arrival. Great food."
Cons: "Business class seats are old."
Cons: "Food options could have been better. I decided to treat myself and fly business for better service but both my trip were epic failed!"
Cons: "Hoping to have a flight on time and not delayed."
Pros: "This time I didn’t have to go into the corral till close to boarding I still can’t believe you cannot bring bottles of water from vendors to bring on the plane if it was allowed I wouldn’t have to keep calling the crew to bring water.. after second request the crew knew I wanted water... flight late"
Cons: "Allow bottled water on the plane ... or at least sealed bottled water!!"
Cons: "Install IFE, organize the boarding process. Blankets on given on request"
Pros: "Good in flight entertainment, low cost, service okay"
Cons: "Bad service in terms of understanding things."
Pros: "The food was good"
Cons: "It’s such a shame that Philippine Airlines (PAL) charged extra for aisle and window seats! There was so much vacant seats during the flight. This was a deliberate way of PAL to extract more money from their passengers. In the future, my family and I will not choose PAL anymore. We felt cheated."
Pros: "Despite a shortage of Flight Attendants on the Flight the ones that were working did an AWESOME Job serving the Passengers ."
Cons: "For the sake of the Flight Attendants more Of them to help."
Pros: "The crew was very nice and the plane was clean."
Cons: "The seats were too close to the seats in front of us. Everyone’s knees were pressed against the seat back in front of us. Another two inches would have made it more comfortable. I was disappointed that there were no personal screens for movies on theis plane."
Pros: "Crew was very friendly and attentive, movie and tv options were great."
Cons: "I appreciated that I was given a gluten free meal but one side was hot and the other side was slightly cold still. I am not sure how that could be possible, but it was my experience on that flight."
Cons: "My first flight was delayed by 2 hours, so I didn’t make it to my connecting flight. The airline put me on the next available flight, but that one got delayed too. As a matter of fact, I’m still sitting on my connecting flight waiting to take off and I boarded an hour ago."
Pros: "The crew is totally unprofessional and uptight"
Cons: "A more professional and well trained crew"
Pros: "Flight is amazing, sacious seats and best quality entertainment. Most importantly only airlines to give inflight free wifi"
Cons: "Airport crew can be better trained. They have 2step interview process about my travel which is annoying and irrelevant."
Pros: "Short leg room"
Cons: "Better snack and more leg room"
Pros: "Always great service on pal flights"
Pros: "On time. Good service"
Cons: "More leg room"
Pros: "On time flight"
Pros: "not much."
Cons: "lousy entertainment system, old plane, food mediocre, kept the plane freezing cold, check in process a gong show."
Pros: "Most everything was very good expierence. Entertainment selection is excellent. Crew was friendly and full of energy. Plane was pristinely clean."
Cons: "I see a comment about letting people board when it wasn't their turn. This did happen a little and it is shameful more of the people that think they can get away with it. Eventually, the ground crew did start yelling and organizing people, which helped correct the situation. I do think that all people should be kicked back to the end of the line for not following the procedure. Food was only okay (Fish in shrimp sauce)."
Pros: "I was in a window seat for this flight with no one in between me and the man in the aisle. It was nice to have some space to spread out in."
Cons: "I am about 6 feet tall and the leg room was terrible. I was thankful that the person in front of me did not recline, other side their head would have been in my face."
Pros: "The seats are not that comfortable and the flight delay was very had. Food just ok."
Cons: "Delay, food, chair"
Cons: "Unnecessary security checks after checks, wasnt allowed to leave the airport like prisoners even with 5hr lay over."
Pros: "Japan is so nice and clean. People were very helpful. Good food."
Cons: "During my Manila 8 hour layover, someone forced tonight unlock my luggage, opened some gifts inside( canned candies) envelope containing money and gifts. At this point while writing this review, im not finish unpacking and will continue to check next day to make sure im not missing anything else."
Pros: "I was updated ahead of time about the status of my flight."
Pros: "Service was even better on the second leg of the trip and the leg room and seat were very comfortable."
Cons: "More new release movies would have been good."
Pros: "Great service, lots of movies to watch with free headsets provided, seats reclined even in the economy seats, and flight was fast and smooth"
Cons: "Un-organized boarding with late gate change"
Pros: "The staff is always hospitable. I was pleased that they left a snack for me even when I was sleeping because when I wake up I was hungry. I also like the disposable toothbrush and paste provided. And bathrooms on the flight were clean, unlike some other airlines."
Cons: "The movie selection was not as good this time as my previous flight with Philippine Airlines, but not a big problem.problem"
Cons: "They didn’t have snacks for Muslims which I had requested"
Pros: "Fast boarding and very nice staff."
Cons: "Seats were hard to recline"
Cons: "seats is too tight/noarow"
Pros: "Absolutely Nothing."
Cons: "They choose to serve beef curry on a flight from a Indian minority country. Surprise, 20 of us were stuck with it because that is all that was left... All that is left is beef, is that ok? Like we have a choice. Late as always too."
Pros: "The comfort of the cabin and the service from the crew was superb."
Pros: "There was a lot of entertainment choices and then food was good."
Pros: "The boarding was on time and it was a smooth landing."
Cons: "Check in at Kuala was a chaos. The agents were at a lost not knowing how to handle the family in front of me. It took them more than 30 minutes to handle just one family. I think there must be something wrong with the booking system. It took me 45 minutes to complete my check in."
Cons: "All four of my flight on Philippines Airlines were over 3 hours delayed. Nothing good about this airline. Horrible food. But the delays were beyond the pale. Do not fly this airline and if you have to, don't have a connecting flight the same day, you WILL NOT make it."
Pros: "I got to the airport at 4:45 am (who urs and 15 min before scheduled departure). The airport employees couldn't find my flight. They said the 1st ANA flight is not till 9:30 am. Then after 30-40 min of confusion, searching, etc, they sent me to another terminal which was 40 min away! Where they couldn't find my flight either at first. Then they finally came back and said that per their schedule, the first flight out is on ANA is at 6:45, not 7. And the reason why they couldn't find it is because it was only code share ANA but operated by Philippines airlines. As a result I missed my flight, missed my work and had to deal with co sequences. Unacceptable"
Pros: "Flight was in time and service was good as expected"
Cons: "Flight was a little bumpy but still on time"
Pros: "Food was excellent!"
Cons: "I'm 6'2" and just barely fit into my seat. Two inches taller and I wouldn't have fit at all. I know they're marketed towards a primarily Asian audience, and the plane was totally full, but don't expect to be comfortable if you're bigger than 6'."
Pros: "Overall flight and crew service were excellent"
Cons: "I wasn't able to enjoy the entertainment due to poor wifi connection"
Cons: "My outbound flight (Manila to Taipei) was rescheduled so I had to make alternative plans. On the day itself, we were told that the flight was cancelled with very little warning. I wasted a total of 8 hours waiting to be put on another flight. They transferred us to the cheaper Cebu Pacific flight that left 5 hours later (at 10 pm!) than the PAL flight. Most horrible flying experience I've ever had in my entire life and I've been flying internationally for almost 20 years. Their customer service is terrible, not transparent and not helpful. They took longer than necessary to rebook people to other flights. Completely horrible. I have another flight booked with PAL that I can no longer cancel, but after that one, never flying them again!"
Pros: "Worst Airline Ever"
Cons: "Vietjet needs to update their refund policy"
Cons: "Get more Customer Services training for the better and for the next level of international services provider...."
Cons: "Avoid at all costs. Delayed both ways. On the way out of Danang they would not even tell us what time the flight would be departing despite numerous passengers asking. On the flight, a crew member stepped on my foot with her heel. My foot was NOT in the aisle, she has stepped in to get past a colleague. She didn’t even stop to apologize. Her colleague apologized and said I’ll get you a glass of water. She returned after a good 30 minutes with a paper cup of water. There was no enquiring how I was or if I needed anything. Will NEVER fly them again!"
Pros: "The food is good. Air crew is nice."
Cons: "Worth for money we paid"
Pros: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Cons: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Cons: "Boarding on time instead of delay twice"
Cons: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
Pros: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Cons: "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
Cons: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Pros: "Fast and efficient and low cost budget"
Pros: "Nothing really impressive."
Cons: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Cons: "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
Cons: "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
Pros: "It was on time for a change"
Cons: "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
Pros: "It was a direct flight to Phuket"
Cons: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Cons: "Delays with no explanation or expected timing"
Pros: "Quick flight"
Cons: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Pros: "Flight Cree good"
Cons: "Seats, no jet ways to board or deplane"
Cons: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Pros: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Cons: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Cons: "No online check-in. Flight was late. No legroom."
Pros: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Cons: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Cons: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Pros: "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
Cons: "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
Pros: "Was on time and cheap."
Cons: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Cons: "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
Pros: "Nothing too special to say here. One nice thing was that the lady that checked us in let us carry-on our overweight bags."
Cons: "I wish they had in-flight entertainment, but it's not that big of a deal."
Pros: "Cheap flights but u get what u pay for"
Cons: "2 delays of 10hrs"
Cons: "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
Cons: "I am an average height United States male; never have I been so restricted by seat space."
Pros: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Cons: "Caroline is wonderful once the plane is able to get into the air"
Cons: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
Cons: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
Pros: "Not much"
Cons: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Cons: "Have an error in system. I can't join the flight"
Pros: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Cons: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Cons: "There is no entertainment in flight and baggage check in is an issue ."
Pros: "Clean, efficient, new aircraft, very good value"
Pros: "Cheap fares"
Cons: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Pros: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Cons: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
Cons: "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
Cons: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Pros: "Please be aware they can change flight times earlier without communicating"
Pros: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
Cons: "#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt."
Cons: "It was delayed over 1 hour. it was many times since i've used."
Pros: "Everything was good"
Cons: "Just 20 minutes late"