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Low season

April Best time to beat the crowds (4% less expensive on average)

High season

December Most popular time to fly (12% more expensive on average)

Average price round-trip

RM 874 (avg. price over the last 2 weeks)

Good deal round-trip

RM 28 or less

Good deal one-way

RM 14 or less

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Top 5 airlines serving Kuala Lumpur Intl to Worldwide

Scores according to KAYAK customer reviews

7.3
Royal Jordanian
Overall score based on 1,583 reviews
7.5
Boarding
7.4
Comfort
7.7
Crew
7.0
Entertainment
7.0
Food
Airline reviews

Pros: "Great flight, on time, wonderful food and friendly flight attendants"
Cons: "Everything was perfect!"

Cons: "I think the food that I had it is not for human"

Pros: "Super seat"
Cons: "Audio selection"

Pros: "Crew was not helpful they also spoilt my luggage"

Pros: "Shashakani ishi nakrd awa la hamwy xraptr bw"
Cons: "Shashakani bardam man ishi nakrd flim yan goraniak gwe bgrin"

Pros: "The flight crew and cockpit crew were amazing and they did their job professional and kindly way."
Cons: "Every thing was great."

Pros: "Seats were really good and the crew hospitality was awesome"

Cons: "Dirty bathrooms!!!!!"

Cons: "They must have minimum 2 main meals and the third sandwich. They must have drinks between the meals. They must tell the passengers what next when there is a problem."

Cons: "The flight was awesome. Keep the good work."

Cons: "They won’t reimburse us for our flight that they canceled.. HORRIBLE and will never fly with them again."

Cons: "Evrything!"

Pros: "All was good"
Cons: "The Bus at Arrival to Dammam Airport"

Pros: "nothing. there is no responsibility from voyama towards clients services"
Cons: "every thing"

Pros: "The food and beautiful women"
Cons: "The seats"

Pros: "Comfortable airplane , good food, nice staff"

Pros: "Boarding was no frills and quick, service onboard the plane was an orange juice, however, it’s a 45 min flight and didn’t expect much else. No entertainment onboard."
Cons: "This grievance has to do with AMM airport. If you have a connecting flight, you will have to clear customs with your hand luggage and go to departures, you will have to go through security checks again and passport control, our connecting flight was 35 mins from arrival and we had to run to make it."

Pros: "Boarding was easy. The flight is extremely short so there is no meal or beverage service."
Cons: "Plane is heavily dated. There were ashtrays in the arm rest. I could smell cigarette smoke during the flight which caused my allergies to flare."

Pros: "Should be there are arrangement for bording we found all the travelers bording on the same time and those people more than on bags and over size can not fit on the cabaint, then the people on front seat can not find space for small hand bag, flight attendant dissapaer all time of travel , children walking inspire of the alarm of seatbeat light ON, toilet are very dirty no body clean it"
Cons: "Like from air lines to check the size and number of bags for the passengers boarding to allow the other to put their bags on the cabaint , and give more instructions for fligth attendees"

Cons: "the food is very poor. it's time to to change it."

Pros: "I was quite happy with the space the seats offered in coach! I stand 6'2" and I was quite comfortable. Even when the person confront of me tilted there seat back I still had room to stretch my legs for our 10h journey home. I was also very happy the ticket I had purchased came with a complimentary stay at the airports hotel and a free meal. This was fantastic considering my layover in Amman was 11hs. It was very clean & the staff were very helpful and polite."
Cons: "Not having the option of which meal I would like. They just popped down infront of you what ever they grabbed ."

Pros: "Nothing"
Cons: "The seats were not comfortable. No entertainment. It was a horrible experience. RJ should simply retire their embraer aircrafts"

Cons: "They wont let us pray. It's a Muslim airline. And yet they refused us to perform our obligatory prayers. Also we had ordered special meal for all 5 of us. We only got 3."

Pros: "Easy check in, aisle comfortable seat. goid entertainment."
Cons: "The crew were nice and friendly but they woke me up 3 times (for hot towel, food...). Preferred not to get hot towel or food and keep in sleeping"

Cons: "After we landed, me and my wife had to wait for 2 hours to get our luggage. Once we arrived home and started unpacking, we realized that the one of the suitecases must have been opened, as we found one piece of a pair of shoes that does not belong to us, one of the plastic bags in our suitecase was torn, my wife’s makeup was thrown apart in the suitcase and 3 of our perfume bottles were missing. I’m not sure if they were stolen or were misplaced during the most incompetent and disrespectful suitcase search ever. We were really disappointed and felt violated."

Pros: "Nothing to like on this trip"
Cons: "The trip was scheduled to depart at 18:30. Arrived Airport around 16:30 to be shocked that the flight was delayed to 01:50 next day (i.e. seven and half hours). The ground staff advised that the flight was rescheduled to the new timing two days before. RJ ground staff claims that they informed all travel agents of the new timing. I verified with my company and the travel agent and they advised that RJ did not contact them at all. The irony is that I am an RJ Royal Plus Gold Frequent flyer member and RJ has all my contacts details and send me emails and messages all the time, but they fail to alert me at such critical and urgent situation. Most annoying that the ground staff did not even apologize for me and the other passengers specially the European old man in a wheelchair. Instead of arriving Amman at a civilized 19:30 we arrived the nest day at 04:00 next morning. Big blunder Royal Jordanian."

Pros: "Timing is great"
Cons: "We suppose to have a hotel in transit, but they lied to us and asked us to pay 130 $ for that hotel which supposed to be free! The hotel is SUPER DIRTY and is not even suitable to animals. Beside tha you have to pay for food which is very limited and very bad taste. After we reserve the hotel, we had to wait 3 hours until the big lazy boy to come over and escort is to the hotel shuttle. Over all, was the worst experience for me and I will NEVER EVER try this airlines again."

Cons: "zero entertainment..the worst movies and music mix..not enough food"

Pros: "All"

Pros: "Staff very friendly"
Cons: "Poor food no coffee or tea for breakfast"

Pros: "The flight was on time and arrived early"
Cons: "The plane is old. Even though I was flying business but they need to renew their short and medium range aircrafts"

Pros: "Space in the airplane Great service Multimedia system"

Pros: "The plane was nice and clean."
Cons: "The food wasn't that good for me, the dessert was good. Not all the crew members were friendly with the passengers."

Pros: "Modern aircraft"
Cons: "Food is terrible Service is marginal They serve a mediocre meal right after takeoff then you don't see them again until right before landing with a dry snack"

Pros: "The aircraft, the service"
Cons: "I ordered kosher meals and they arrived frozen to a degree I could not eat it. The movies did not have any subtitle options, except Arabic. They should at least have English subtitles"

Pros: "Great flight. No problems in tranzfreing in Amman. Great airline."

Pros: "Good"

Cons: "For no reason the my flight was canceled I was lucky to check my email before arriving to Airport to manage new booking through other website , the massage I got is address error where I'm sure it was a corrwct address for my credit card"

Pros: "Excellent service"
Cons: "None"

Pros: "Boarding was easy and the flight was fast."
Cons: "They said boarding would start at 5:45 but didn't actually start until 6:10"

Pros: "Everything was perfect! Food was great!"

Pros: "The trip at all is fantastic and all the employees and staff are so kind and generous. Good food and good hotel that was provided to me in Amman."

Pros: "Accurate Departure time"
Cons: "No gift shop"

Pros: "Every thing"

Cons: "Upgardin to business was not upgarding.. it was steeling money for the price for one way was as roundtrip"

Pros: "Crew are professional and courteous."

Pros: "empty seat beside me. getting extra peanuts and coke from the cabin steward"

Pros: "The was extraordinary nice"
Cons: "Three of four flights were delayed"

Pros: "Comfort, food, bording was amazing, value for money"
Cons: "No vegetarian options extra snacks"

Cons: "More food variety"

Pros: "Very smooth and easy process boarding and taking off"
Cons: "No entertainment"

Cons: "delayed landing because of chinese reasons"

Cons: "delayed 2 times."

Pros: "A nice experience overall. Flight was quiet so plenty of personal space."

Pros: "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
Cons: "No entertainment options. Little to no food service."

Pros: "The crew are ok. They should find jobs with other, better airlines."
Cons: "Flight delayed on both legs. Delay management horrible, call centre was worse."

Pros: "Average flight"
Cons: "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"

Pros: "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
Cons: "Flight wasn't on time to and from HKG."

Pros: "The staff were very kind, the seat had a great amount of leg room."
Cons: "There was no alcohol on the flight."

Pros: "Getting out of the plane"
Cons: "getting in the plane. No working tablet. Poor food."

Pros: "Crews are nice."
Cons: "Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad."

Cons: "The airline"

Pros: "For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping)."
Cons: "Nothing."

Pros: "The service is good in general."
Cons: "The boarding process could be improved."

Pros: "The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance."
Cons: "The food is rather meh, does not stand out"

Cons: "The flight was over 5 hours delayed and they offered no compensation or extra meal."

Cons: "Cramped seats"

Pros: "The seats are more comfortable compared to the other budget airlines."
Cons: "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."

Pros: "I have flown Malindo before and I have been happy about tbeir customer service."

Pros: "In flight meal."
Cons: "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."

Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."

Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."

Pros: "Service and comfort with blanket, and entertainment movies."
Cons: "Luggage collection rather late in Bali."

Pros: "Same as previous, no fuss."

Pros: "No fuss, well organised."

Pros: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Cons: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"

Pros: "Ease of booking and 30kg baggage allow all included in quoted flight cost"
Cons: "Food quality appears to be falling down in variety and quality"

Cons: "Turbulence"

Pros: "Good service and good plane."

Pros: "food, service"
Cons: "nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal."

Pros: "You can check-in luggage for free. Not like Airasia"
Cons: "Delays, of course."

Pros: "The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well."

Pros: "I was very impressed given it is a budget airline."

Pros: "somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again."
Cons: "my expectations were more than met."

Pros: "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."

Pros: "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"

Pros: "Read trip advisor Will never use them again They will have an accident and it will be their fault"

Pros: "something"
Cons: "something"

Pros: "Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food."

Pros: "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."

Cons: "There are small snack & water given previously, but now only water."

Cons: "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"

Pros: "Nothing"
Cons: "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"

Pros: "Proactively checking the boarding pass to shorten que of the boarding process."
Cons: "Delayed"

Cons: "Cabin very hot. Aircond broken??"

Pros: "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
Cons: "Nothing"

Pros: "Nothing"
Cons: "Evrything"

Pros: "Pretty on time"

Pros: "Good legroom and friendly crew"
Cons: "They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out"

Cons: "Food need to be improved"

Pros: "The crew was very friendly and attentive."
Cons: "Can’t think of anything"

Pros: "Comfort"

Pros: "Great seat and crews"
Cons: "A330-300 is nice"

Pros: "ok"

Pros: "Boarding was easy even though it started late, it was organized. Once I got on the plane I wasn't waiting a long time to get to my seat because they seated the people sitting in the back of the plane first. There is a huge selection of movies, tv shows, and music."
Cons: "They have 2 food options and they're just ok. There wasn't very many drink options either."

Pros: "Airport, sea side"
Cons: "Nothing"

Cons: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"

Pros: "The Malaysia Airlines crew hospitality is world wide known and I experienced it myself during this flight"
Cons: "I sit in 2K of A350-900. Though it is known as a throne seat, there is an error on the installation of this seat. The foot rest that comes up and supposedly joined with the ottoman to make up the flat bed is too long so this seat never can actually go to full 180 degree mode."

Pros: "Seats were comfortable"
Cons: "The crew was not friendly, and the food selection is limited"

Pros: "Luggage allowance."

Pros: "I was surprised to board an A380 to fly from KUL to BKK"
Cons: "In Bangkok we had to get off on the field to board a bus"

Cons: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."

Pros: "Can’t find anything good."
Cons: "The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing.."

Pros: "Friendly & attentive crew"
Cons: "Departure delay (10 minutes)"

Pros: "Attendants were very good"
Cons: "12 hrs in the air!!!"

Pros: "Short flight."
Cons: "One of our luggage was delayed during transit."

Pros: "Second flight was quite empty and the plane was in much better shape"

Cons: "I wasn't aware I was in Malaysian airline, I thought it was silk just as it was when I arrived... could of been a little clearer but other then that everything was great"

Pros: "Malaysian airlines airport crew at least tried to get us back to Singapore."
Cons: "Malaysian airlines did not offer us any incentives or better seats after removing us from our flight. We were seated separately and all in the middle row."

Pros: "Seats and entertainment"
Cons: "Bad landing,"

Cons: "I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed."

Cons: "Had to change gates last minute in Kuala Lumpur. Since security is at the gate, that meant going through security twice. When we went to the new gate there was much confusion among security staff as they were not informed of the gate change."

Pros: "Movie story"
Cons: "Foods"

Pros: "Took off on time, landed early, business class cabin was comfortable and food was ok."

Pros: "Service from the crews"

Pros: "Boarding was easy with less passengers."
Cons: "The magazine in my seat pocket was dirty. The seat cushion seemed not clean. There was a greasy spot not cleaned."

Pros: "The cabin crew was welcoming. The flight itself was smooth and on time."
Cons: "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."

Pros: "The flight was fairly typical. However, it left on time and arrived on time. This was a positive."
Cons: "As usual, the flight was completely full. Everyone carries on as many bags as allowed and there is no bin space for all the luggage. I bring only my briefcase and had to search for space."

Pros: "Good food for airplane although I was in the back of the plane and they ran out of what I preferred to have. Lots of free drink options."
Cons: "Small seating area, hard to sleep on a 13 hour flight"

Cons: "Food"

Pros: "Routing convenience if you are heading to Kuala Lumpur."
Cons: "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."

Pros: "Delicious food"
Cons: "No entertainment"

Cons: "Got stuck by lots of crying kids."

Pros: "Clean and entertainment good!"
Cons: "Food is mediocre, even for airplane food."

Pros: "The ice cream is a pleasant surprise."
Cons: "prepacked juice. Could be more option."

Cons: "Flight canceled last minute! Lost my connection back home. Still no news about pay back. Had to book another flight on my own expense."

Cons: "The first meal that was given was poor. a single roll for the fist of two meals offered on an 8 hour flight, is the poorest meal i have had on a flight of this duration."

Pros: "Seat leg room seemed better than US carriers. Food was not exciting."
Cons: "Cabin crew very n8ce."

Cons: "Lost baggage on direct flight"

Cons: "boarding was awful 1 hour late and no information provided to waiting passengers staff nasty and indifferent and/or uninformed about what was going on"

Pros: "Pilot kept taking detour to avoid turbulence"
Cons: "Food -very little in quantity. Dinner: just a sandwich. Breakfast - just a little bit. Cabin Staff - unmotivated; poor Sevice"

Pros: "Everything, but pre-boarding - pleasant flight and accommodations."
Cons: "Pre-boarding info requires hate security scan, so getting any info from any rep is a joke. Not good."

Pros: "Nothing"
Cons: "Collection of headsets, too long at the tarmac before take off."

Cons: "On our way from KL to Manila, there were no screens for my children to watch and a not G rated Chinese movie to watch, only. It was really inconvenient and not a very good experience."

Pros: "Nothing"
Cons: "The temperature of the air craft before take off is making me sick"

Pros: "I was late to the gate and its was close. The steward call the Captian and I was able to get on to the flight even tho the gate wast already close. Everyone was very helpful.."
Cons: "Everything was good so therefore there wasn't anything I didn't like.."

Pros: "The serious of the pilot !!!!!!"
Cons: "No one cleaned the toilets...always pieces of paper on the floor...in every toilets!!! And the food wasn't very good..."

Pros: "Cabin crew were very helpful trying to help me mop up the spillage caused by my broken tray table."
Cons: "One side of my tray table was broken, hence the spilled drink; the TV screen was also hanging on by one hinge and the USB charger didn't work. That was the plane. Now the rest of it: our flight from Jakarta was delayed and therefore late arriving at KL and if our onward flight hadn't also been delayed, we would have missed our connection. As it was our luggage never made it. 24 hrs later and we still have not been contacted re our lost luggage even though it had already been located by the time we arrived in DXB and we'd been assured it was being put on the same flight we'd arrived on - only a day later."

Cons: "food quality, food tray and utensil quality so-so. lights were off all the way until we reached the gate, which made it hard to pack up until it was time to leave the plane."

Pros: "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
Cons: "none"

Pros: "Quick flight"
Cons: "Water should be free"

Pros: "Overall price / value is very good"
Cons: "Leg room is very small"

Cons: "Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear"

Cons: "Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake! 20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10. not to mention that flight was delayed by a good 1 hour!"

Cons: "Delayed flight"

Pros: "Nothing. We arrived safe"
Cons: "First of all it left late with no explanation. One hour late. Crew did almost nothing. No food at all unless preordered. Not even awater. Lights out for no reason. It was as t even 7:30 when they dimmed the long guts. Only one bathroom in the back and we never saw someone go forward so we were t sure if there was one in the front. Very tight seats."

Pros: "Flight was good. Left a little late still arrived on time. I was traveling with one extra bag. 18 kilos. Cost at counter was $150.00. (Ouch) Anyway after paying the extra bag fee I went there office in the airport and purchased the same extra bag for my return flight for $28.00. Nice flight but make sure you purchase ample baggage when booking your flight."

Pros: "Overall"
Cons: "Delays, and not entertainment"

Pros: "fast and on time"

Pros: "I feel confident with your aircraft and crew. Very professional"
Cons: "The chicken and rice was not the freshest and although the seats are comfortable they are very cramped for a big falang like me"

Pros: "Price. Number of flights."
Cons: "The 7kg hardline AFTER doing the document check nearly caused me to miss my flight thus potentially missing a connection. If AsiAsia are going to keep to this 7kg hardline they really need to do it across all airports and do it during the document check so the number of queues costumers are subjected to are minimized. I did purchase extra weight when purchasing the ticket however that weight MUST be in checked bags only. No margin here for discussion. Perhaps HotSeat passengers are less scrutinized??? This all may be just some transitional pains here and other airlines may follow the same model but in my 200+ flights on Nok Air this has NEVER happened. In fact, they (Nok) have NEVER weighed my carry on bag. Such a shame as the rest of the flight experience was above average. This hardline approach will be an issue if they continue until they beat their customers into taking or leaving it in my opinion. First AirAsia flight for me so the vets reading this will be smiling quietly to themselves ;-)"

Cons: "Book it trought kiwi and bought a suitcase of 20 k and air Asia say that it was not in my booking so I had to pay again."

Pros: "Seat & food"
Cons: "None"

Pros: "Quick easy and simple. Staff were very friendly."

Pros: "The price"
Cons: "You don't even get water"

Cons: "Delayed"

Pros: "Boarding quickly when plane finally arrived"
Cons: "The reader board still said planned departure at wrong gate. When asked the staff said they "tried" to change it. Additional full security check before gate left all anxious and some panicked about making the flight. Add on charges- ticket no longer budget. Will avoid AirAsia in the future."

Pros: "Everyrhing."
Cons: "Nothing."

Pros: "wifi. while boarding staff try to sort us with seats numbers, good, but the procedure should be improved. friendly staff."
Cons: "boarding was delayed till last minutes before takeoff. no meal included in ticket (ok, it's a lowcoster)."

Pros: "On time"

Pros: "Value for money. Excellent service. On time arrival."

Cons: "It was one hour late"

Pros: "New aircraft A320-200 NEO"
Cons: "Flight delay without information. Delay almost 1:45hrs."

Cons: "I was not allowed on board due to absence of a transit visa for HongKong (I had few hours transit there before my next flight back to EU). I am allowed to stay up to 48h in HK airport for transit without any visa, I had to quickly find and purchase the flight ticket to HK with another airlines, with them it was no problem to fly to HK for transit. All other few flights with AirAsia were bad as well. We were refused to get water as a complimentary during a log flight from HK to Manila. Every flight was always delayed up to ~1 h."

Pros: "Walking straight through security and into the plane.... (due to online check in and just bringing my carry on)"
Cons: "The 20 minute delay which they did not announce. I know it's delayed because I can see the pilots at the gate.."

Pros: "Ease of web checkin but it took too long to drop off luggage"
Cons: "No inflight entertainment. Had to buy food including all beverages."

Pros: "Nothing"
Cons: "All thing baaaaad"

Pros: "we got to the destination"
Cons: "rude and unfriendly crew. freezing climate. super cramped seating. and they charge for water. it was a human cattle call. horrible."

Pros: "Same as for earlier flight"
Cons: "Same comment as above"

Pros: "Punctuality."
Cons: "Rather uncomfortable seating - very little legroom, and seat angle promotes back pain."

Cons: "I have flight from kualalumpur to Guangzhou ,there was no whight on tickets, I booked through Kayak web site , Only 15 kg per person is avaliable and for fees , At low fare , I have to pay twice my ticket price for I didnt book my whight before flight online ,. ? ? Flight was 4 hours to Gungzhou , no meals on board , not even a glass of water . You have to pay again on board for your food , and drinks , I feel like traviling in a low degree shattel bus , in a very very poor quality ."

Cons: "Air Asia not only charged me for luggage at check-in, but charged me TWICE for the same piece of luggage, stating that since I was flying "two segments" they had to charge me two times, though my luggage and I were going to one destination (with a layover in between). Never again will I fly this airline."

Pros: "Hard to complain about a $100 USD flight."
Cons: "KLIA 2 does take some time to get from the entrance to the gate. Once at the gate though the flight was delayed 45 minutes."

Pros: "The crew"
Cons: "Seats are uncomfortable, no complimentary drinks or food."

Pros: "cant think of anything."
Cons: "the air asia klia2 terminal is a dump. the gate seats are rock hard/uncomfortable. the air con in the terminal was set too cold. I think the check-in baggage fee was too high. if I would have ordered food the price would have been close to ctrip fairs, and on those flights u might get entertainment. I don't think I saved that much to not consider other carriers next time."

Pros: "I didn't like any thing"
Cons: "Free kg is 15 kg which isn't enough at all"

Cons: "was charged $72 at the airport to check my bag. I have not flown with Air Asia before and I did not know that I would not be able toa check my bag for free, let alone have to pay $72. I was disgusted. Air Asia should make their baggage fees more visible and honest so when a customer books a flight, they can take those fees in to consideration. Space inside the cabin is very limited. For tall people it is difficult to spread legs as the knees touch the seat in front. Luggage was missing when I arrived at my destination without any compensation to buy first necessity articles."

Pros: "The food"
Cons: "They didn't even put my bag on the plane, they left it in the transit airport in Kuala Lumpur. I got my bag 24 hours later."

Pros: "Low price...friendly, courteous, helpful staff..."
Cons: "No free food or drink...not even water. Tightest seating I've ever experienced. No in flight entertainment. No alcohol available whatsoever. Chaotic boarding by passengers crawling all over one another reminds one of the clambering patrons at popular night markets. Considerable flutter and vibration in port side main flap. Excessive blow by of bleed air into cabin at start up (heavy jet fuel odor inside). Somewhat sketchy landing...but not too bad considering heavy crosswind combined with good old fashioned seat of the pants flying (no computer aided landing assists here). All in all a decent flight for around these parts I guess...I mean at least the thing wasn't brush painted with house paint...been there before."

Cons: "Curt treatment at check-in."

Cons: "Not enough room"

Cons: "Provide free water"

Pros: "We finally made it to destination"
Cons: "The flight was turned around halfway to destination due to technical problem. Understandable and acceptable. However very little assistance was given to us once back in KUL while waiting for new flight. Zero compensation given, not even a free soda on the new flight! Hey Air Asia, its called a voucher! Never did get the meals we had paid for in advance when booking. Will avoid this cheap skate airline in the future."

Pros: "Easy and simple....hope it will be like this in the future flights as well...."

Cons: "The cabin had an unpleasant smell"

Cons: "Everything was terrible service timeliness food baggage terrobke"

Pros: "It arrived"
Cons: "Small seats, long boarding times, unclear baggage fees, and delays."

Cons: "The transfer staff did not know anything about the options airasia sent us concerning the 12-hour delayed flight"

Pros: "Low rate"
Cons: "Pay additional , very bad experisnce bags weight only 7 kg"

Pros: "I like nothing about your customer care service"
Cons: "Provide efficient customer based service to ensure customers can contact you when they need to make changes to their reservation."

Pros: "Very fast and efficient from start to finish."
Cons: "Nothing"

Pros: "Crew was polite and helpful. Trip was very short so for entertainment and food there was no need of it."

Pros: "Nothing"
Cons: "The staff are very rude and not helpful at all. They cancelled my flight just because i did not book the ticket out of the philippines."

Pros: "On time. Bought extra luggage so no issues. Noticed Singapore end was a lot more efficient at Departure n had a real person at counter. KL end had no one and was self check in. There was a young lady to assist the self service kiosk but only if you knew the process. Some people lined up for the baggage drop off without getting boarding pass n luggage tags as they were new to travelling n just joined the queue."
Cons: "Plane made loud cranking sounds on landing almost as if wing flaps were rusted!"

Pros: "It’s a no-frills, budget airline. As such airlines go, this one is better than most. You won’t get any legroom and you’ll be nickel and dimes at every turn, but if you go into the experience with that understanding, you’ll have a reasonably comfortable, on-time flight without paying a lot of money."
Cons: "There was nothing I didn’t like that I felt would have been better on a different budget airline. If you don’t like non-existent legroom and the lack of free frills, you shouldn’t be flying this airline."

Pros: "Timely, courteous Pilot Crew"
Cons: "No beverages ! Not even free water. That's really cheap. Service staff needs to be more polite, friendly and professional."

Cons: "You have to be consistent in your rule implementation because sometimes you dont even care about the handcarry bag. Just for a kilo of excess baggage you demand to pay for a the minimum upgrade. It is better to book major airline then since if you add all the must buy, the price is at par with them."

Pros: "Nothing!"
Cons: "First of all, when you book with Kayak, it does not specify that you have 0 (zero) kg included for luggages. At the airport, Jetstar wanted to charge me 1200$ usd for my luggages on a little 2h fligh. I had no choice but to agree on that and when i ask to pay, they asked me to wait for the credit card machine. We waited at least an hour and then they told us they only accept cash! 5 min to boarding and we had to left the luggages behind. I had to call hotel to get luggages back and ship them to us at cost of 1900$ usd. Once onboard, they only accept credit cards for purchases, what the hell is that! the worst airline ever! To top the story, they never sent the baby car seat as it was supposed to be included, it just disapeared! Hell to Jetstar!"

Pros: "On time, better service, smile and friendly hostess. We can order hot meals in flight."
Cons: "It is oK with budget flight, we do not compare with premium flight like Singapore airline with higher ticket price."

Pros: "One of the most comfortable and spacious airline seats I've traveled in."
Cons: "Can't think of anything."

Cons: "Over the PA system, it was announced that complimentary tea or coffee would be served. It never was."

Pros: "Our check in agent was efficient, fast and friendly - that's the best thing about this flight. There was no entertainment provided on our short flight, nor did we buy a meal, so those answers are meant to be a "not applicable "."

Cons: "does not allow even small iPods or iPhones in airplane mode use during take offs and landings. i can understand take offs, since they want us to hear the same seat belts and exits speech over and over. but for landings? no other airline is like this."

Cons: "Takeoff delayed by 40 minutes Web checkin not recognized, they had to PRINT a boarding pass!!!!"

Pros: "Airfare very reasonable but there are so many hidden fees if one is a first timer using Jetstar."
Cons: "Not ordering meal in advance water cost that much not included in the meal."

Cons: "For some odd reason 3 our of 4 of party received food, but for the fourth person they said we didn't book a meal with the ticket. We bought all the tickets together and saw no place when booking regarding meal service. It wasn't devastating, just odd. Weird check-in process in Vietnam. Wasn't very organized."

Cons: "the Terinlnal information boards where incorrect, and the flight was missed. There was zero support from Jetstar and I missed 2 connecting flights due to this. Jetstar had no one to assist or support."

Pros: "I learned what a low cost airline is. I traveled no problem in Eva air from Seoul to Taipei with 1 check in bag at 20kg and two carry on bags 10kg and 5kg. To my surprise Jetstar Asia requires you to purchase your check in separately from your ticket. Furthermore you can only carry on 7kg. I ended up having to pay 1400 TSD to check at 15kg. Then 600 TSD per kg after that because I had to check in two bags or I was over the 7kg allotted carry on. I ended up paying an extra $286 for bags. I will never ever ever purchase another ticket from this airlIne ever again."
Cons: "the flight brought me to Singapore as I paid for. Except it's like I paid for two flights. Either way I learned what a low cost airline is."

Cons: "Extra fees for baggage even after purchasing the 20kg allowance separately online and baggage total weight under 20kg."

Pros: "Everything was ok for low cost airline"

Cons: "I heard bag fees were high, but so much worse than I expected. The baggage fees for my wife and I cost more than the flight, almost $300 USD. Will NEVER fly Jetstar again."

Pros: "Nothing notable"
Cons: "Nothing specific."

Pros: "Flight was on time."
Cons: "I was just over 7kg but unless you pack well in advance Jetstar is always a pain in the arse. The old woman next to started picking the skin on her feet an hour into the flight- although that is probably more a review of China than Jetstar. With Jetstar, I am just waiting for what BS will happen, so generally avoid them if at all possible- whether it is your bag being 1kg overweight, or they inform you your flight was delayed- when it wasn't causing missed flight, as happened recently- of course they have good customer service though- not- you will be lucky to even get a reply, and that is if you manage to email them because they keep their customer service email a secret....What a joke of an airline."

Cons: "Having known about the delay a day before, the cabin attendant claimed he delay was caused by a late arrival and a sequence of delays. Which seems unlikely and more like they have just rescheduled the flights."

Pros: "Nothing.... charged me 110$ USD last minute for 22 kg baggage! No in flight beverages or snacks and staff very rude !!!!!"
Cons: "Nothing.... charged me 110$ USD last minute for 22 kg baggage! No in flight beverages or snacks and staff very rude !!!!!"

Pros: "Thank you for understanding our panic when we had been dropped off at the wrong terminal."
Cons: "Small, no water or small snack."

Cons: "Everything costs money, from the carry-on to luggage to drink and meal. The crew was cold and distant, not really helpful at all."

Cons: "They robbed us on the checked luggage fees. They were more than the flight itself. Was told it was cheaper to pay online, but when I attempted to do so, it informed me that it was not available on this booking."

Pros: "Clean, comfortable travel"
Cons: "No entertainment and seats were bit small for a 6 ft person"

Cons: "Flight was delayed almost 24 hours and passengers kept in terminal for over 7 hours. Ground crew claimed decisions were made by the Jetstar Singapore office and there was nothing they could do. One crew member responded to a request for information with a dismissive "Later! I have more important things to do now!". This is indeed a low cost airline, so beware, you get what you pay for."

Pros: "I like that JetStar is reasonably priced but there were long lines at the baggage drop off counters because they only opened two hours before the flight! Perhaps opening three hours before the flight would help with this situation."
Cons: "I did not like that were 40 minutes late leaving Hing Kong and then arriving late to Singapore. I had booked a connecting flight with another airline and was nervous that I would miss the second flight because of this delay. Thank you."

Cons: "Seats were too uncomfortable for 3.5hr flight."

Pros: "Flight"
Cons: "No coffee without paying"

Cons: "Checkin agent was rude and unhelpful. Flight was delayed leaving, no explanation. My knees were touching the seat in front of me. Plane was overly hot and no attempt was made to increase the cooling. It was an overnight flight but they still kept up the announcements, waking us up. No videos/movies or music available."

Pros: "Great price."
Cons: "No food, no drink, no entertainment, no checked baggage allowance."

Pros: "On time, clean, good room between people."
Cons: "No complimentary food or drinks at all for an international 2 hour flight, not even water, which I think it's inhumane."

Pros: "They did provide a 100k IDR food voucher for the delay. Cabin is clean. Always seems to be room for carry on."
Cons: "All aboard boarding and no legroom."

Pros: "Seats were comfortable On time"
Cons: "Flight gate information Very poor in-flight service No meal or snack in two hour flight"

Pros: "Flight was on time, uneventful, cabin crew very pleasant. This is a budget airline so if you expect nothing more than a seat and to arrive safely at your destination, it's satisfactory."

Pros: "Constant updates when the flight was delayed. The engine needs to be looked at by an engineer, engineer is not available till almost 90 mins later. Hong Kong City Airport Check-in - A Winner. Very helpful staff, and helps passengers to not have to lug their luggage everywhere and have a bit more time for last minute chilling or shopping. || A win-win."
Cons: "They only offer free cup of water for being stucked on the plane for a little under 2 hours. || Generosity counts in hospitality during delays. E.Q is something that needs to be nourished and trained."

Cons: "My baggage was tagged to another's passenger name and sent to another country on another flight. The bagged couldn't be located at all until it was found to be unclaimed in Phuket, when I only traveled to Singapore. I understand this is a mistake from the check in personal, anyhow, it is a mistake that can't be taken lightly because my baggage and all my belonging could have been lost or stolen."

Cons: "Seat where I sat on could not be reclined. was very uncomfortable."

Pros: "Not much except for the price"
Cons: "They are low cost and up charge for everything"

Pros: "Great price, easy-to-use website, quick on boarding and off boarding."
Cons: "I followed the hand carry rules but, when I got onboard, there was no overhead space! Instead, I see my fellow passengers carrying up to three hand carry items. Jetstar, please enforce your rules!"

Pros: "Comfortable seats, Fast efficient service. Value"

Pros: "Nice crew"
Cons: "No entertainment, no water, no food"

Cons: "Maybe a mistake on our part but we were u aware we didn't receive any free luggage with our trip. We ended up paying $600 for 4 bags for a family of 4 at the airport counter. We had no choice and we were stuck. It was infuriating, the lack of knowledge and OUTRAGEOUS prices. Not only do you have to pay for your luggage but you pay insane amounts. You are offered nothing on the flight. We will probably never fly jet star again."

Pros: "The extra charge for luggage,I carried this luggage 1/2 around the world to jacked around by these jokers. Choose another carrier!!"

Pros: "Overall, fare was good. It left within half an hour of the scheduled departure time. I paid for a better seat and it was comfortable."
Cons: "The check-in fee for luggage was outrageous. They wouldn't allow my carry-on luggage (as had the previous 5 airlines on the same journey). So they required it to be checked and then charged a huge fee. And at that point you have no choice but to pay. Also, and more importantly, they do not provide complimentary water on the flight. Given they have you captive for several hours, that's bordering on cruel and are they really saving that much not have a couple of bottles of water on board?."

Read more about Royal Jordanian
COVID-19 information

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Airlines flying from Kuala Lumpur Intl have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

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Daily cleaning, installation of cabin HEPA filters on flights from Kuala Lumpur Intl

Mandatory masks

Masks required on board, masks provided on flights from Kuala Lumpur Intl

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