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Top 5 airlines serving Kuala Lumpur to Hong Kong Intl

Scores according to KAYAK customer reviews

8.6
Singapore Airlines
Overall score based on 3,882 reviews
8.8
Boarding
8.5
Comfort
8.9
Crew
8.6
Entertainment
8.3
Food
Airline reviews

Cons: "More food variety"

Pros: "Smooth boarding"
Cons: "If they could serve a light snack would be good"

Cons: "Entertainment and access to Wifi"

Pros: "Super good crew."

Pros: "What can I Say. It's Singapore Airlines"

Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."

Pros: "Superior standard"

Cons: "Seats after 1st hr, will feel uncomfortable"

Pros: "Helpful with our 2 year old"
Cons: "Baby change area is very small"

Pros: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Cons: "Nothing Better than average flight"

Pros: "Comfort n clean"

Pros: "Crew , announcements were restful , not loud and blasting like some airlines"
Cons: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."

Pros: "Arrived on time."
Cons: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."

Cons: "Having a reservation on Alaska for the first leg of the trip would have been nice. They didn't expect us, we had no confirmation number that Alaska recognized so we were denied boarding. How much else could have gone wrong?"

Cons: "Change the food menu, boring with the same menu"

Pros: "Efficiency, good."

Pros: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Cons: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"

Pros: "Yes the SQ802 and sQ807 was excellent"
Cons: "Returning flight food short be better SQ807"

Pros: "Cabin crew knew how to work."
Cons: "So surprisingly, the cabin was dirty and the seat comfort was below expectation."

Pros: "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."

Cons: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."

Cons: "Very cramped. Worst leg of the journey"

Cons: "Aircrew took my carry on away while I was waiting to board saying it was too large; left me without the essential items I wanted during the 19.5 hours in the air and two plane changes. Other people were allowed to keep carry ons bigger than mine so I don't understand why they did this."

Pros: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."

Cons: "The layover in Singapore was a nightmare with insufficient hotel accommodation, nothing but Asian food and overly officious security staff."

Pros: "everything in suite class"

Pros: "Couldn't find a problem"
Cons: "Nothing"

Pros: "Everything"
Cons: "N/A"

Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"

Pros: "Seats are big as old plane"
Cons: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"

Pros: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"

Pros: "Quick boarding. Great entertainment system Good staff"
Cons: "Not comfortable seats"

Pros: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"

Pros: "Excellent"

Pros: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Cons: "would like regular water bottles to be available for drinking"

Pros: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Cons: "Economy is still tightly packed with limited leg room considering the distance traveled."

Pros: "Entertainment ok but not newest, boarding smooth, food ok"
Cons: "Long waiting time for baggage, food not exceptional"

Pros: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Cons: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."

Pros: "The economy section of the upper deck of the A380 is great!"

Pros: "Clockwork prompt"
Cons: "Mechanical"

Pros: "Friendly crew I like that a lot. The diabetes food choice ecselent Thank you"
Cons: "The toilets were very dirty"

Pros: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Cons: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"

Pros: "Excellent crew"
Cons: "My seat was very hard"

Cons: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."

Pros: "In flight entertainment systems"
Cons: "I had beef with mashed potatoes but I found the beef was quite tough."

Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."

Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."

Pros: "Crew"
Cons: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"

Pros: "Boarding, friendly crew"
Cons: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."

Cons: "Everything was excellent - your system did not register when I clicked excellent for each category"

Pros: "Great services"
Cons: "Sitting in front is better"

Cons: "Seats recline too much making difficult to get in or out because of the seat in front of you"

Pros: "Check in is easy. Everything went smoothly. Food is like a roll stuffed with chicken and sauce. Really good actually. Kinda like a mini chicken bake from Costco They also have arcade games and a remote"

Cons: "Entertainment system is way too old"

Cons: "Better food choices. Better entertainment options."

Pros: "Great service from the crew!"
Cons: "The entertainment, and to a lesser degree, the food"

Pros: "- The check in and seating went smoothly. The sign w/ designated boarding seat numbers worked well. - Crew were helpful and professional."
Cons: "- Entertainment system may need to be upgraded. - Food was a hit and miss. Perhaps, providing more fruit rather than cake or pudding may help improve the experience."

Pros: "Great gate agents! Nice cabin crew. Good food. Great video selection. And the bag was there when I got to baggage claim!"
Cons: "Absolutely nothing."

Cons: "More options for music and movies."

Pros: "The crew were pleasant and the aircraft was clean"
Cons: "Seat pitch"

Cons: "Ancient plane"

Pros: "Yes crew was very hosptile."

Pros: "checking in, the agent pointed out that I had a middle seat. I thought I had reserved an isle. She fixed it."
Cons: "boarding using bus!"

Pros: "Crew is approachable and the food is fine."
Cons: "To make sure the plane is properly check before the passengers enter the plane. That is SOP. Dental kit or toothbrush and toothpaste should be ready dont wait the passengers will request or ask. Hoping you will considered my evaluation coz the ladt time I took Thai, its nice. Thank you!"

Pros: "Crew was great, very polite and attentive."
Cons: "Give pillows to economy seat."

Cons: "The plane was delayed about 30 minutes. They should improve this."

Pros: "Everyone was very nice and hospitality was great."
Cons: "a better selection of movies/entertainment."

Cons: "No clear direction at boarding for lining up"

Cons: "The food selection. Pre-Packaged and snack from Bangkok in business class is a bad idea"

Pros: "Kid menu was good with a box of snacks. No delay. Everything was arranged in an orderly manner."
Cons: "More in flight movies"

Pros: "Quick flight"
Cons: "Food was awful Crew before flight in Krabi were quite abrupt Flight was delayed so good job I booked a longer stop over else I would have missed my next flight"

Pros: "Food still up to standard. Better then some flight from Thai Airways."
Cons: "Entertainment system is way too old. Screen is small and very poor quality. The seat is also looked old. Service is below standard. I got my drink after I finish the meal. And don’t even think about refill or coffee. The flight attendants never come back before collecting the tray."

Pros: "The service was great as was the space."
Cons: "I would have liked a window seat."

Pros: "Thai are so dependable and such lovely service. Nothing is too much."
Cons: "N/A"

Pros: "On time Comfortable seats Great service"

Pros: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."

Pros: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Cons: "Nothing really; maybe just that the A330 seat was a little old with seat controls hard to decipher."

Pros: "Flight was full, but generous seat pitch and efficient crew made the difference!"

Pros: "Good food accompanied with excellent inflight service from crew members"
Cons: "Insufficient of good movies"

Pros: "Professional staff and good food"
Cons: "Landing was a little bumpy"

Pros: "Food & services on the plane were great."
Cons: "The boarding process can be improved. I traveled with children (7 & 8 years old) and normally we would get the shortest line. But this time we had to board with other long lines which not so comfortable for our children. Also the flight was delayed by 20 minutes. Thai airways should really be improved on this area."

Pros: "Nice staff"
Cons: "The A330 was old, no charging ports for chairs, limited leg room and the entertainment system was a struggle to use"

Pros: "Ok plane, food was fine too"
Cons: "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"

Pros: "Very short flight"
Cons: "N/A"

Pros: "the flight was online, and the checking in process was fast and efficient"

Pros: "Quite quick -clean aircraft"
Cons: "Terrible entertainment options"

Cons: "I found it a bit odd that there were programs available from Bangkok to Vientiane, but no headphones to listen. I guess it improved my lipreading skills though ;)"

Pros: "All good except Manila Airport"
Cons: "NAIA Airport Imigration"

Pros: "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
Cons: "All ok."

Pros: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Cons: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."

Cons: "Old useless aircrafts"

Pros: "return flight on a brand new plane - always helps Excellent movies selection"

Pros: "The staff was very kind."

Pros: "Absolutely amazing airline"
Cons: "Nothing"

Pros: "Service, client treatment, food"
Cons: "N/a"

Pros: "Crew were polite and nice. Food was good"
Cons: "Entertainment system was very glitchy, the headphones sockets on my seat were broken and loose."

Pros: "Nothing"
Cons: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."

Pros: "Great legroom in exit row, staff very friendly"
Cons: "Boarding terrible, utter chaos, seat very narrow"

Cons: "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"

Pros: "The IFE was superb and also the crew. Food could have been better."
Cons: "Lounge in KUL was not up to KA/CX standard."

Pros: "Helpful crew"
Cons: "Better food"

Pros: "Great entertainment system. Love Cathays huge library of movies. The cabin crew is great."
Cons: "Food is so so sometimes."

Cons: "Just love it"

Cons: "Food"

Cons: "I received notification that online check in was opened 2 days prior departure date. I had checked in and selected my seat. But on departure day, when I dropped my luggage and collected my bosrding pass, my seat was changed without any notification."

Cons: "I received notification that online check in was opened 2 days prior departure date. I had checked in and selected my seat. But on departure day, when I dropped my luggage and collected my bosrding pass, my seat was changed without any notification."

Cons: "I received notification that online check in was opened 2 days prior departure date. I had checked in and selected my seat. But on departure day, when I dropped my luggage and collected my bosrding pass, my seat was changed without any notification."

Cons: "I received notification that online check in was opened 2 days prior departure date. I had checked in and selected my seat. But on departure day, when I dropped my luggage and collected my bosrding pass, my seat was changed without any notification."

Pros: "crew is cooperative"
Cons: "no comment"

Pros: "Good communication on departure delay. I was emailed earlier in the day, so I didn't have to wait at the airport for too long. Excellent and attentive crew. Seats was the long haul Cathay seats, and they were very comfortable"
Cons: "The fish dish with mash potato I had was bad. The mash potato was bland. The sauce was bland and there was an unsightly amount of water at the bottom of the foil container."

Pros: "Leg room!"

Cons: "Don’t be delayed."

Pros: "doesnt like it"
Cons: "lost luggage"

Pros: "Not LCC so didn't have to pay for bags."

Pros: "Efficiency"

Cons: "My luggage delayed."

Pros: "Pleasant Attitude Delicious food Comfortable seats Large entertainment options"
Cons: "Both segments were delayed Treated like cattle during boarding."

Cons: "No Espresso on the flight"

Pros: "Flight attendant who was on duty were very dedicated. Always attend to passenger in need. In flight catering menu were good. Haagen Daaz ice cream for dessert... Awesome..."

Pros: "Awesome service! Keep it up!"
Cons: "None"

Cons: "the cabin crew did not take care of my fragile hand carry items and key pushing for space for other late coming passengers."

Cons: "They didn't put the baggage properly"

Pros: "Entertainment. Had everything I wanted to see"
Cons: "My seat. It was dreadful. I had no idea how uncomfortable it would be."

Pros: "Boarding was efficient and orderly. Food was great. Crew was friendly."

Cons: "Bad food, cabin crew seemed unfriendly, delay in departure"

Cons: "Delayed flight and cannot get a convenient connecting flight. So I canceled my whole flight schedule."

Pros: "Efficient"
Cons: "Crew doesn’t seem to be that friendly. They were not rude by certainly wasn’t the friendliest"

Pros: "Loved the hagendaz ice cream Liked the film choices Flight was smooth and comfortable"
Cons: "Entre was just okay."

Cons: "Was extremely hot the entire time. Everything was late! Plates not cleared till last minute! Very disappointed"

Pros: "From check in to boarding & on board service, everything was excellent. Staff was professional and helpful. Seats were comfortable and food was good."
Cons: "Nothing was there to dislike. Hope they'd offer vegetarian meal option in the menu."

Pros: "It was okay flight."
Cons: "None to think about."

Pros: "Crew were friendly and helpful"
Cons: "Flight was delayed by almost 3 hours"

Pros: "The food"
Cons: "After my flight from Nanjing was delayed the next two flights to Sydney been overbooked and I was put on a flight to Melbourne to then go from there to Sydney. No Lounge access possible and no food vaucher offered. I had to ask to even get a small food vaucher. Bad!"

Cons: "Flight departure delayed"

Cons: "Delayed AGAIN"

Cons: "Plane was a bit old on this return flight."

Pros: "Flew business, which is really Premium Economy. Good service, good food and wine. Pleasant."

Cons: "Delayed. Very bad."

Pros: "Everything was perfectly fine..."
Cons: "...except they thought seafood pasta was an appropriate in-flight meal option. Seafood: not okay for the office microwave and not okay for an airplane."

Pros: "the seat is big"
Cons: "very slow to pick up the rubbish after meal"

Pros: "Nothing"
Cons: "Staff, food, bathrooms were filthy and no one gave us water."

Cons: "Food was really bad and I the space was really small"

Pros: "Everything. Specially the care of my kid , food etc..."
Cons: "None"

Pros: "Food as expected. Entertainment OK."
Cons: "Sitting beside very large gent. I am not small myself but was dwarfed by my seat buddy. Despite lots of seats in business, crew made no effort to do anything proactive about it. Even unable to unfold tray table for meal. Being a diamond Marco Polo club member clearly does not mean much these days. Still waiting for my coffee. Poor."

Cons: "Can you please send me by email a receeipt for the fare? Thanks"

Pros: "Everything."
Cons: "Not enough blankets was cold. No screen had to use StudioKA app... Excellent idea the app is poorly executed. Simply things like if the phone backs out the app sometimes restarts from 30th beginning. Always shows you splash screen ugh 55 times got really annoying. Need notebooks for the app.."

Pros: "The flight was updated on time, the check in process was fast by Cathay dragon"
Cons: "The noisy stewardesses"

Pros: "Efficiency by the staff and check in process"
Cons: "The constant clanging and banging by the stewardesses at the back of the plane"

Pros: "all of is very good"

Pros: "Everything was handled very efficiently. Good signage at the airport for most things. Flew economy as the flight was only 2 hours. Free water bottles handed out with wet wipe but no food available."
Cons: "Collecting bags was easy and we’ll sign posted. Exit to the arrival hall was a bit confusing but we were directed to the appropriate gate (by colour of boarding pass) and baggage check removed when checked against luggage"

Pros: "Crew was accommodating, seat space for economy was generous and comfortable for a 2hr flight."
Cons: "Luggage allowance for economy is only one check-in bag, as opposed to most airlines these days, which give two check-in bags. For the price paid (almost $300) for a return trip to Yangon from HCMC, this is expensive -- and I booked over a month in advance. Should be offering more leverage."

Pros: "no-nonsense, plain flight, what else would a frequent flyer wish?"

Cons: "They could improve on the entertainment and service."

Pros: "The cabin crew were very pleasant."
Cons: "The airport departure noticeboard was a mess, giving confusing information about flights and gates, as well as information which contradicted what was on the boarding pass. Not just about my flight, but about several flights. The PA announcements didn't clarify, until the very last minute."

Pros: "Food was the only good part"
Cons: "The crew was rude, no blankets, no entertainment. Overall was not good"

Pros: "Crew"
Cons: "Slow check-in not very comfortable seats and food was awful."

Pros: "Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours."
Cons: "I could not check in online."

Cons: "Food"

Pros: "On time service and crew service"
Cons: "Improvement to entertainment and food selection"

Cons: "The whole online experience dealing with the airline is poor. I attempted to upgrade repeatedly online however the website would not recognise my ticket. This is the same with my repeated attempts at online checkin. I attempted to address the issues with airline ground staffhowever the weren’t inte"

Cons: "Leg room is short, seats are average. Fine for a short flight."

Pros: "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
Cons: "Every one of our legs was delayed, which contributed to tight transit times."

Pros: "The check-in staff at SGN domestic were efficient in getting us on to our connecting flight despite the late arrival from Sydney."
Cons: "Communication. Our plane had a malfunction at Sydney which caused a delay. After it was repaired, we are then told of further delays due to the pilot now running out of hours, delays in sourcing a new pilot, and then having to resupply all the catering. 26 hour delay."

Pros: "The crew were not visible and didn't offer any assistance"
Cons: "An offer of a snack as we paid a high price for the econom y flight"

Pros: "The seat was comfortable and the food was good"
Cons: "My flight was delayed but general was good I enjoyed the flight."

Pros: "Food was good. Flight was punctual. Heritage magazine is well done."
Cons: "Seats"

Pros: "Efficient and on time"
Cons: "Aircraft seats worn out"

Cons: "Friendlier crew"

Pros: "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
Cons: "Better info on what the flight number is. More info that is airport specific."

Pros: "Excellent service"

Pros: "Boarding was quick and Flight was Smooth"
Cons: "Food basic,Crew not so friendly.Flight left 15 minutes late."

Cons: "Delayed with no announcements or explanation."

Pros: "Flight team were friendly and efficient."
Cons: "Delayed take off."

Pros: "Everything, from the check in process, to the flight itself."
Cons: "Nothing to eat, except a cup of juice or water."

Pros: "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
Cons: "Nothing"

Pros: "Boarding by rows - great!"

Pros: "Nil"
Cons: "Nil"

Pros: "Check in was efficient"

Pros: "It went smoothly from start to finish"

Cons: "From a perspective of the food, I have a very limited western diet and struggled with the food choices, but it was a night time flight so I would not have eaten much anyway so there was no great loss ."

Pros: "Service and friendly staff"

Pros: "On time Very polite staff"

Pros: "Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable"
Cons: "No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing"

Pros: "From check in to final arrivals this was a smooth and faultless flight. Too short for food or entertainment but everything was perfect. All booked through Kayak."
Cons: "Nothing!"

Pros: "Was able to buy last minute at airport. food and drinks are fine"
Cons: "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"

Pros: "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
Cons: "Whilst the crew were pleasant today"

Pros: "It got me to my destination"
Cons: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."

Cons: "Flight was delayed for one hour."

Cons: "Airline assumed that I’m Cambodian, didn’t give me the arrival and customs card while i was asleep. Have to chase people in the terminal where can I get such cards."

Cons: "With premium empty why they don't offer bid upgrade like other airlines"

Cons: "Hygiene of local passengers"

Pros: "The flight attendants are friendly"
Cons: "The food is a bit “pedestrian”"

Pros: "The food was pretty good and the check-in process was also fairly smooth."
Cons: "Armrest on my husband’s seat was broken and fell off twice during the flight. He cut his arm on it the first time this happened. The flight was pretty bumpy, but the weather wasn’t great. The landing was a bit of a roller coaster, too!"

Pros: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Cons: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"

Pros: "Reasonably well organised Nice veg meal Attentive pleasant staff"
Cons: "Drinks: they had limited juice range, prob only orange and for some strange eason didnt serve hot drinks"

Pros: "The plane is comfortable, staff on board are very polite and helpful."
Cons: "Boarding is not good, the special assistance counter was just checking in random people and my elderly mother wasn't given assistance until lining up at the departure gate. When finally given priority because she couldn't keep standing in line someone told her to go through but when we did another staff person argued with us and then argued with the other staff who let us through. Very inconsistent experiences and no help for elderly, only babies. Food is not good either, vegetarian meal is not filling just a few vegetables and second main option I was told was noodles but when opened it was western spaghetti with a clump of meat I had to pull apart."

Pros: "All good"
Cons: "Nothing"

Pros: "The clean and modern aircraft."
Cons: "The food could be improved"

Pros: "Great service and very caring"

Cons: ". I was shocked to see social distancing was not implemented with no seats apart and I was in the middle of four seats. If the journey is as important as the destination, then it already failed the minute I was seated in a very intimate setting alongside strangers and seeing the economy class fully booked. The airline defended this by saying they have special economy seats but I complained that this is not equitable since the seats are limited and not everyone could afford an upgrade. Even if they could, the passengers would still be seated side by side and the total number of passengers aboard a tight and enclosed space or load factor is still very high. The airline’s policy was so inconsistent with the very rigid rules of the different government agencies upon disembarkation."

Pros: "The plane was on time ,all good"
Cons: "A little more leg room... but all in all. Not to bad"

Cons: "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."

Pros: "Crew was great. Food was excellent."
Cons: "Boarding process. Everyone rushed in when the gate was opened. No sequential boarding."

Pros: "Great crew. Old plane. Late arrival. Great food."
Cons: "Business class seats are old."

Cons: "Would be better if flight arrived on time & we didn't have to wait for 30 minutes on the plane waiting for a terminal to be available"

Pros: "The crew was extra friendly. The seat was spacious. Good leg room."
Cons: "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."

Cons: "Late with no explanation and no communication just late to load. Late to depart. Late late late"

Pros: "you ripped me off"
Cons: "you ripped me off"

Pros: "You ripped me off"
Cons: "you ripped me off"

Pros: "Best in flight entertainment for any airline I've used"
Cons: "More food options"

Pros: "Superb service!"

Cons: "Install IFE, organize the boarding process. Blankets on given on request"

Pros: "Yes, they were nice and approachable at all time. The seat was fine, I slept most of the time"

Pros: "The crew was amazing, the seat was excellent"
Cons: "Having the luggage checked in transit without going out to open it for inspection"

Pros: "Was very much on time, quick flight and boarding."
Cons: "Entertainment"

Cons: "Older plane, no entertainment but did have free wifi"

Pros: "Food and service were good, so was inflight entertainment"
Cons: "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"

Pros: "it was jfk to vancouver that time. but now 2019 its non stop from jfk to manila"

Pros: "Super long delays at each leg"

Pros: "Crew are very helpful."
Cons: "Need reclining seats"

Pros: "Despite a shortage of Flight Attendants on the Flight the ones that were working did an AWESOME Job serving the Passengers ."
Cons: "For the sake of the Flight Attendants more Of them to help."

Pros: "Flight was on time. No stop over, because it is a direct flight."
Cons: "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."

Pros: "Flight was on time."
Cons: "Crew must smile and speak to passengers...poor body language. Waiting for our luggage in the conveyor and give to the guys for them to put a tag for transfer flight to London. If it is connecting flight, passenger should get their luggage in their final airport of destination. Causing delay, because we still have to queve in the immigration. Don't see the point in that."

Cons: "Check in at NAIA very slow with little information available, could not check in online 3 flights were boarding, same gate same 1 hour time period, confusing when Bangkok flight was boarding, boarding was also stopped due to a flight arrival Child in seat behind kicking/shaking my seat - no help"

Cons: "Delayed for 2.5 hours."

Cons: "Seats did not recline very much. Hard. Food was very plain and starchy."

Pros: "Great crew"
Cons: "Security at manila airport is totally over the top. I am 100% for security but 5 checks!!!!"

Pros: "The chair was comfy! It could adjust to ANY position you need."
Cons: "My crab cakes were just mush and my tv remote didn’t work."

Pros: "Truly friendly, service minded and happy cabin crew."
Cons: "A bit messy for the boarding but partly as unruly passengers"

Pros: "onboard service was good"
Cons: "17 hour delay"

Pros: "Flight was delayed 1 hour"

Pros: "Nice seats in business, good food, nice crew."
Cons: "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"

Pros: "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
Cons: "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."

Pros: "comfort is alright"
Cons: "no entertainment not even music"

Pros: "Aircraft spacious seats comfortable Crew very friendly and welcoming good movie selection"
Cons: "Cues at T2 massive to go through immigration zig zag around terminal Seats don’t adjust well and little leg room when flat. Food uninspiring. Tv fixed lots of reflections. Toilets small."

Pros: "Their flight attendants are cordial and well trained."
Cons: "Flight was delayed as usual and their boarding system is terrible."

Pros: "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
Cons: "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"

Cons: "The lounge is awful."

Pros: "PAL service is great. always hospitable."
Cons: "Food was mediocre. and a lot of the times they ran out options."

Pros: "Crew were polite and helpful Aircraft ? Great Bad. Awesome awful. All of those. I really was to say nice things as it’s just basics that were bad"
Cons: "Business lounge ? Ummm totally unacceptable. It’s a PAYG uncomfortable Un stocked unstaffed waste. Food Was extremely basic. If economy fine but business!!! Very poor"

Pros: "I was in a window seat for this flight with no one in between me and the man in the aisle. It was nice to have some space to spread out in."
Cons: "I am about 6 feet tall and the leg room was terrible. I was thankful that the person in front of me did not recline, other side their head would have been in my face."

Pros: "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
Cons: "Slightly limited entertainment . Mabuhay lounge at Manila's average."

Pros: "Again lovely food and crew. Same good seats as the A350 from LHR."
Cons: "Boarded and ready on time but 1hr delay for ATC reasons . The A330's a bit short of toilets requiring a 'queueing system' at busy times. Probably not the actual airline's fault but the ground handlers at AKL took an hour to produce my bags meaning me missing a connecting internal flight."

Cons: "Seemed very crammed seat-wise. There was was no entertainment system system so one star is stretching it."

Pros: "No direct contact details to change flight"
Cons: "Terrible customer service"

Pros: "Clean toilets."
Cons: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun. This flight was terrible for my 3 children and I."

Pros: "The crew were pleasant."
Cons: "The flight was terrible. The boarding process was improperly conducted causing a lack of overhead space in the baggage storage overhead. The entertainment system was broken and the flight transfer process was terrible and confusing. I had the worst trip in over 300 life time trips. I felt like the price was way too high for the service I received! I need a partial refund at a minimun."

Pros: "i like the movies selection , dinner meal which was sweet and sour fish ."
Cons: "They don’t offer meals for people who aren’t beef or pork eaters . Although they had a fish meal the breakfast did not have that option."

Cons: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"

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