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i like the staff way to deal with custoumers and facilitiesof hotels
I loved the fact that it is so near to Sunway Lagoon and the shopping complex. However, to my dismay, the hotel staff didn't even know that I could purchase park tickets from the hotel, and at a discounted rate. And there was no direct connectivity to the park.
Near shopping mall and the water park for sure Tuesdays water park is closed! you also have to pay inside the water park for many essential things that we assumed it is covered by the ticket so make sure you carry enough cash. you cannot exit and come again unless you pay again for a new ticket.
every thing was very good(venue, service,...etc) nothing all good
The hospitality and care given by hotel staff, comfort, and location WiFi network wasn't available in the rooms.
Everything was amaizing Nothing at all.
the place & the design of the rooms the insects
The hotel has a nice combination of accomidation, shopping and Theme park
Good Service, Great breakfast and room service. Cheerfully allowed extra time to check out when held up in meeting and traffic No bad points
Really we enjoyed from the hospitality of the hotel staff Nothing
Easy access to the city. Breakfast gets to be boring after 4 days of the same stuff.
I was great the shower drain did work very well
near by shopping malls and cafes The staff should be eduacted to be more friendly with customers
They upgrade my room to Deluxe Studio, with Kuala Lumpur City view and balcony. Thank you for the upgrade. But the room is like spare or an old room. Lighting at the bed is old fashion. Lighting at the cupboard have missing bulb. Mirror place too high for normal person at the cupboard. Bathroom also like old fashion and not likely very well maintained. Its really disappoint me. The food on breakfast is OK, but not as I aspect for 5star hotel. Overall is OK.
The staff were friendly, polite and helpful and best of all, the hotel is located just opposite PWTC where I was attending a conference! The Japanese buffet was also pretty good, with good views of KL. We got upgraded to an apartment though, and that might have enhanced my experience tremendously. :) They charged us a RM 50 deposit for requesting for 1 more towel. Also, tea bags and 3-in-1 coffee sachet refills are subject to a RM 5 charge. Service was also rather slow; we had to make several calls each time we wanted something e.g. A toilet roll or an extra blanket.
the monkey bar na
Amazing hotel, great location being right next to the train line, 5 star luxury!
The staff were attentive to my request. Our arrival and departure was handled efficiently. Our privacy, especially family, was safeguarded. Employees of the hotel friendly throughout our stay. There were leakage noted in Room 1505. Unfortunately we only noticed this on our departure day.
What I like the most during my stay at Legend Hotel is the staff. Legend hotel has a friendly staff and the service was very fast. Besides that, they have 3 counters ; check in counter, check out counter and group check in and very useful. none.
Big appartments. Close to the mall. Some of the staff were mean and have bad attitude.
Its location and the view from room, especially the tower view room. Whole services in the hotel are very well. WiFi is not covered in each room.
The service was excellant, room was lovely & clean, shuttle service was great and handy no complaints
Big spaces, comfort, facilities and cleanliness location --- a shuttle to Bukit Bintang would be great to compliment the shuttle to KLCC
Got the tower view room which was nice and clean. What made the stay pleasurable was the location and the staff. Particularly the concierge. Koy is the best. He helped arrange whatever we needed.I will not hesitate to stay here during a future visit. Oh, and the view is spectacular.
There are two type of rooms. We booked the largest/most expensive room category to have a view on the Twin Towers but then just got a City View Room. Make sure to have "Garden View Room" when you book. This was disappointing. Plus on our side there was construction that went on until 10pm.
Good proximity to Petronas Towers Lift access through room keycard
The view of KL towers no
The staff were excellent. Component, informative and friendly. The location was right opposite the Petronas towers and we had a towers view room which was awesome.
i like the gym and the bar,staff were friendly and help. Room was ok too. In the bar the the staff were too forward to take your money after you purchase your drinks.
location and atomosphere was so wonderful. The famous TWIN tower I could observe just in front of my room! Nothing!
Concierge is the best. Thanks to Koy, nishant and gary
The room was very nice and the view onto the park and Petronas Towers was great - The pool is tiny, not open to the sun, and closes early, since it is in the Sky Bar - The Sky Bar is nothing special, despite the view, as the music is too loud and the space too cramped to really be a comfortable place to hang out or enjoy the view
good enetrance and reception area, and varaities of breakfast poor swimming pool and room furnuture
Had a deluxe room with Ac unit not working, however they managed to replaced me with a special suite not too soon after and it was great! Had a very comfortable night. Attended to my needs efficiently. No
Quiet and relaxing. House keeping - short of tissue papers and no coffee spoon.
I was only there one night however the hotel, however I enjoyed my stay as it was close to shopping, transport and the amenities were good.
Not satisfied The facilities are old
All said and done the location was pretty good .. opposite to a large mall connected by a walk way .. also you could tell at some point it was a 5* facility .. the lobby area looked impressive .. .. most other things were either just average or below average .. the rooms had a very dated look .. furniture was old ... things in the wall were loose .. couple of times when i connected my laptop the outlet actually came out of the wall .. when we ordered room service they would not charge it to the room .. when i gave him a credit card he was not happy .. worst of course was the WiFi .. it was so poor that it was almost not usable .. if i was on a business trip i would have been livid .. even here i had to use the data on my cell phone since it was faster than their wifi! Overall except for the price .. i would not recommend .. at a slightly higher price i am sure you can get better accommodation ...
The hotel is too far from the centre and not 10 min. as mentioned in the description! During our stay in this hotel in the period of 11th January to 13th January 2009, we were in the hotel that was under reconstruction works. This means that we were hearing the drill from 9am to 6pm!!! So, instead of staying in the hotel for 5 days, we changed the hotel. further, we paid the hotel in advance for the 5 nights we were supposed to stay. The hotel did not yet give us our money back.
The location of the hotel and the staff are excellent We requested for adjacent room as I had with my colleague who is a very young girl and we were given 2 rooms each far from 3 rooms; not adjacent rooms
Its was very pleasant and peaceful place The hotel staff is very stubborn, as after convincing for the long time they were convinced for early check in.
Well designed and clean rooms. Friend who have been with us got a free upgrade to a bigger deluxe room because there were no free non smoking rooms on the same floor available. Very kind and professional staff. Some meals of the room service menu you can´t order after 11 pm. We asked kind for such a limited meal on 11:30 pm and they didn´t deny our request. Totaly amazing hotel :-) The mini bar items are a little overpriced, but you are allowed to store there your own goods. There is a store with reasonable prices directly oposite the hotel in a shopping center.
I liked everything there I will never hesitate to go thier again no everything was great
wooow that what i can say about the Villas, my honeymoon was a great since the first step on the place, thank you .. the whole place was great the cost was little high
I liked the idea of having a privet swimming pool and balcony and to have a place for our own. During my two-day one night stay, I had some complains the will make me not go back there a gain. To start with the balcony was not private as advertised, you can't sit there without every one passing on the walkway seeing you!. 2-In some villas, the swimming pool can be seen from the walkway too, I had to change my villa to get one which is more private!! 3-The pool water was freezing cold. 3-Shawer water was very cold too. 4-The Air condition control did not work so you can't reduce the temperature nor can you switch it off. 5- The Bathroom sinks was blocked. 6-The in-room Safety box did not work. 7- The bathtub looked terrible. 8- you can hear the neighbors form the bathroom, No privacy!!. 9- Bed mattress was really bad "Wavy".
Good for honeymooners. Price seems high comparing to other resorts in south eastern Asia.
satys on the villa onlllllly nothing
every things little expensive
The privacy, the services and the great staff. its really make you feel like home The amount of deposit in local currency in advance the hotel is asking for. really make no sense.
romantic and no noise wich is perfect for honeymoon
every thing in villa.. its like haven, specially the swimming pool.
I loved every minute of the hotel.Having your own swimming pool was amazing. Staff very helpful, very romantic place to share with that special someone in your life.
hitech, computer control TV programs the hotel charges is misleading, i thought the rome rate is nett but when i check in the cashier attent to me say i have to pay extra 10% services charges and 5% govt tax which is very misleading to me, bec. the booking list says service charges and VAT is included. i had an arguement with the cashier & finally she discounted for me
Near to a mall None
The hotel is very accessible to big mall which makes it easy to shop and buy things. Its very far from the airport.
Big comfortable beds. Clean room. The topping up of toiletries seem rather erratic. Sometimes they put one toothbrush for a room for 2, and sometimes, they don't put in any. The website mentioned 2 queen bed in a deluxe double room. However, they are actually 2 twin beds.
Please write at least 15 words
Convenince to do shopping None
The bed is very comfortable. The staff doesn't looks active,sincere and professional.
the service the treatment of the staff to me was very good they made feel like I am special
The room is spacious and clean After adding in taxes, it work out to be slightly more expensive
Swimming pool, gym and breakfast
Everything in the Hilton quality Hand towels were missing in the exec room I stayed. There was nowelcome chocolate either. I found these things when I stayed in another exec room two days later.
Excellent room and facilities. Very convenient location for airport stopover with KLIA station just outside.
In all respect this hotel is outstanding: food, spa, massage, pool, room and privacy. Quite and well positionned excellent connection to airport train
Views from the hotel room, cleanliness, room modern design, overall atmosphere. Everything is new and luxurious. Ratio quality/price is one of the best hotels i've ever been. Swimming pool and yacuzzi are fabulous. The breakfast is completely amazing, they prepare natural juices and the options are huge, very high quality food You have to take an underground to the center (although just in two or four stops you are there). Fortunately the underground is just in front of the hotel, in the KL sentral station
It's only 100 meters away from Central KL railway station where KLIA Express ends Breakfast could be better for the money paid
Early check-in and late check-out but might be due to the fact that I am a Hilton Honours member. Breakfast with hotel stay but was not that clear when booking online. promo rate whilst fair; hotel should offer better promo rate for single travellers and during off-season Parking charges (friends and biz associates visiting have to pay).
Fantastic in every way, 5 star + one of the most comfortable luxurious hotels i have ever stayed at, even had an lcd tv built it to the vanity mirror. Better than expected. Bar prices expensive, but pay for what you get
Breakfast was great!
Everything!!!! Staff, facilities, food, pool.... Oh! So good! It was wonderful! The restaurants' service. It took to much time to get the food, specially for this kind of hotel.
The breakfast buffet was very good there was a wide choice of dishes. There were a couple of stains on our pillow cases and the room was very small, for the price. Restaurant prices were very expensive too.
one of the perfect hotel in KL
Apartment, household gadgets, cleanliness, location. Less breakfast option. Slightly away from eating options.
BIEN UBICADO, HABITACION ENORME, MUY ELEGANTE UN POCO SUCIO EL BANO
Breakfast is mediocre. Toaster machine is not working at the breakfast hall. Towels are out of stock. Reception staff are good.
It's location. N.A
good ambiance by the staff entrance should be changed at the front
comfort and spacious rooms. Location very good.
The gift for the children (chocolate etc)
Excellent locaion for food and shopping! The lobby seems to be a bib cramped at the entrance.
1) close proximity to the shopping areas 2) good buffet spread Room was too small
Smooth and fast check in My room 1604 is too small in size. For the price I could get a bigger room size nearby the area.Room service menus has 2 different sets in the room , some of the items are the same but pricing different ???Kind of confuse.Perhaps not updated when change of menu.
great location of the hotel
their services no
The location and excellent service. none
The staff were friendly and helpful. Breakfastvariety was good with good There were some people at the downstairs restaurant who were smoking.
service provided,friendly staff
The food and service were excellent I couldn't get the air conditioning to do anything except very cold air, so had to switch it off most of the time. There was a small piece of paper propping up the tv and the furniture was a bit tired, but I enjoyed my stay.
Excellent breakfast and general food choices. Good location The rooms are a bit dated; due for renovation soon
Staff were very helpful and friendly
Appreciate the good service at meal times The taxi touts. When I asked the door man to call for a taxi, he signalled for a taxi to appear. The taxi refused to use the meter and insisted on charging me randomly, alomst twice the normal fare. I am appalled that the Hilton staff seemed to be working hand in hand with the taxi drivers to overcharge guests. I noticed that there is a group of taxi drivers hanging out at the hotel and these were the ones that were being called on by the doormen.
Location, close to KL and PJ. Rooms
the spacious of it's room and bathroom
Very good location and very nice location. Just nice from family There was no mirror and hair dressing table for lady to use.Bath room tap needs to replace (the room i stay it drop of and cannot trun. Room 1663)
Convenience for my friends No
Good location for family holiday. Direct access to Sunway Lagoon Theme Park and Pyramid Shopping Centre (ice skating, ten pin bowling archery and choice of food outlets) We had an interior facing room which was very dark inside even with lights on.
The staffs are very amicable, helpful and infomative. The room is clean and cosy.
A great choice of breakfast options; hotel integrated with a huge shopping complex as well as a theme park; friendly and willing to help staff You have to pay quite a lot for Internet access in your room
i liked almost everything, its wonderful
The location of the hotel is the best point. Both hotels are connected to the Sunway Lagoon theme park through escalators linked to the hotel. This was most convenient to us since we were traveling with a two year old. Breakfast served by the hotel was relatively good but the restaurant (which is a food court during the day) gets rather crowded and things run out quickly although they do get replenished. The hotel is also linked to the Pyramid mall which offers a host of dining and shopping options. Although the rooms were stated to be 32sq meters, (we booked the standard room which had view of the inside of the building) the layout is such that the functional space seems much smaller since there is a passage which led to the bathroom in our particular room which wasted space. The carpets and bathroom were visibly old.
The bed very comfortable and the breakfast buffet quite a good variety. The TV in the studio - too small & TV channels too few
Convenience and easily accesible to Sunway Lagoon and shopping. Breakfast spread was not so good and the food was cold even though it was on a warmer.
Location and value for money Was in a room that could be used as an inter-connecting room and there was an extremely noisy family next door
Location and proximity to shopping 1 - early entry 2 - clean rooms 3 - renewal of furniture
The location was perfect with direct access to the mall and restaurants. The shuttle bus service was excellent since I had to go back and forth to Sunway College. Nothing.
Easy internal access into shopping Mall and Sunway Lagoon Theme Park. No breakfast.
It is located in a convenient location within the Berjaya Times Square Shopping Centre. It is walking distance to other major shopping areas like Sungei Wang and Low Yat Plaza. The view from the hotel is panoramic. The staff were prompt in their delivery of extra towels and ammenities. The reception will call to ensure that we got what we requested for. The door of the shower area did not close properly. So the whole bathroom was wet after a bath. Although there was a pantry, there was no plates or cutlery.
Proximity to my areas of interests. The room was too large for a single occupier but well suited for couples.
The room was good and comfortable. Convenient as it was nearby shoppng centres and restaurants. The information was not given accurately nor informatively. Internet connection was not available in all rooms as mentioned in the website, nor any information placed in the room to highlight such so. Staff was not informative and did not give proper information and was unprofessional to give excuse that we need to request for such facilies when website states its availability.
The perfect view of twin tower & kl tower from my room & the attached good big mall & entertainment center to the hotel. In short its a perfect hotel in city centre & near to all main malls
The convenience of being in a central location and having a mall right in the premises The food at big apple Coffee shop is not of international standard. Menu selection is too austere and cuisine tends to be too ethnic. The tv in the room has only a few channels and the remote cxontrol doesnt work on top of the fact that the huge old fashioned tv has to be shared by the bedroom and living room
the hotel room need more mentinnence
the rooms were big and comfurtable, nice city view check in was dellayed 45 min without conveniant reason, too much crowdy hotel
It's location within a shopping complex. The staff is not experienced in Hotel Services. The cleaning is not up to 4 star hotel. The qulaity of the furniture is too low.
The rooms were big and had a seperate living room which made it feel like home. Access direct to shopping centre. Central location.
The curtousy of the duty manager The facilities of the room, the furniture, the busy elevator, non- availability of extra balnket and internet service within the rrom or within the lobby
No tooth brush and tooth paste provided. Only one pair of slippers provided in a double bed room.
The staff who came to clean the room were very pleasant; the breakfast was palatable There was hardly any chairs in the lobby for guests- need to think of sitting areas for guests who are pregnant, elderly, handicapped etc. there was a problem with the charges and I missed an appointment trying to sort this out; the gym was restricted to vip guests and the 'normal guests' had to pay a daily rate to use it
Really enjoyed our stay at this hotel,very friendly and helpful staff and would have no hesitation in recommending it to anyone else who is visiting KL.
The hotel is right next to the monorail station and has the Hard Rock Cafe attached to it. It is a proper 4 star hotel. Incredible breakfast and a very nice view from the pool (Petronas Towers). Check in time is after 12 PM but because we arrived early we requested the room at 9 AM. They had not room immediately ready as the hotel is packed but we were given free breakfast while waiting 1h to get the room. An example of hospitality. Internet is not free of charge for all types of rooms. 24 h of internet costs 40 ringgits.
Very good value
Friendliness and efficiency of the staff
There was nothing we could fault with this hotel. Room was lovely, great view of Petronas Towers. Really enjoyed swimming pool, steam room and sauna. Breakfast was excellent!
business breakfast facility, pool area
The monorail is next to the hotel. The nearest stop 2 min away. A short walk to Petronas Tower and Suria shopping mall (15 min) Nice room with comfortable beds. Nice view from the room. They offered us food and drinks in the bar one day because the refurbishment off one of the floors was noisy that day. Apart from that we did not hear anything from the work during our stay.
Location is great. Not really a 4 stars hotel, poor services, no internet.
I liked the cleanliness and the convenience and the breakfast not much
Location near the monotrain, expensive,
the location is very good and the room is very nice, and the price is highly accepted the hotel is very good although it has construction going on in the hotel during my stay
That Hotel credited night not required yet Booking.com said they refused to Location
the location of the hotel is excellent
The staff was very friendly and responsive. When we need a technician to show us how the air-conditioning worked, a member of staff came to our door within minutes. Excellent location too. At the heart of the shopping and dining area of Kuala Lumpur and just 20 minutes walk through a shopping centre to the famous Petronas Towers. The internet access in the rooms can be faster and easier to log on. Internet access is increasingly becoming a key consideration by visitors when deciding which hotel to choose.
nothing There inconvenience because of renovation work at the hotel and continue from morning until six p.m. This is the reason I had the inconvenience me to leave the hotel and search for another hotel
evrey thing is ok except the price of the dinner buffet it will be ok if they reduce the price little bit .
location was excellent for shopping, many malls and shopping centers are within walking distance, other malls are close by taxi. the hotel Lobby looked very fancy and luxurious. I recommend this hotel if the main purpose of your trip to Kuala Lumpur is shopping. Hotel furniture was old. renovation included only 2 items: a flat screen TV and new toilet seat, the remaining room furniture and facilities are too old (maybe 15 years old). Pillows smelled horrible when we got the room, we complained about things there and the hotel duty manager Mr. Ghazali did his best to resolve all issues and make our stay comfortable and enjoyable.
Clean, comfortable, friendly staff and good location
The friendliness The delay in checking into the room
nice staff Non
Good location & facilities. Hotel under renovation during our stay. Lobby was poorly laid-out and not comfortable.
Fantastic modern room with kitchen, swimming pool on the 18th floor with wonderful view to the city, very friendly staff Poor breakfast, hotel takes deposit at check-in, deposit from credit card not return after check-out
hotel situated in the heart of the city , very clean and vast rooms. it doesn't give the impression of 5 star hotels although it is tidy and new hotel
Very smooth and efficient service. All the things I neededfrom a hotel for a business trip were there.
Near to KLCC and the rate is very excellent
It was a clean and comfortable hotel and the location was perfect. Nothing
their friendly and enthusiam staff that cater to every resident needs perhaps they can improve their breakfast cause that is the first things that will either brighten or ruin your day
All staff very helpful free access to tea,coffee and internet 24 hrs a day. Amenities excellent.Hotel very new only had just opened when we stayed in end of February so they hadn't completed their dining area. Breakfast was provided. Check in and out was hassle free
excellent hotel. brand new and gorgeous. could not speak more highly of this hotel. The staff were excellent, the facilities were great, roof top pool too. Was great fun having our own little apartment in a hotel. huge rooms too
The location was amazing, 5 min walking to Petronas towers ( KLCC Mall ) and 10 min to Pavilion Mall and Bukit Bintang Road which is full of shops, restaurants and coffee shops. It is also so clean and comfortable. There is just a few channels on TV the complementary drinks is so limited ( one cola and one sport drink for the whole stay ) then they only bring two small bottles of water every day. There is no coffee machine ( Nespresso ) I asked for a late check out but I was given only one hr which doesn’t make a different when your flight is in the evening, I was told that some one will check in into my room which I didn’t really believe because it is just a normal room with normal view and I didn’t see any crowd in the hotel at all but they told me it is full !!