The hotel is in a good location, it is clean and a very nice looking property.
As a Lifetime Platinum Elite member I was not happy with my stay. 1. I checked in online and it still took 15 minutes to get my key. 2.Upgraded to a suite but when I opened the door to my room on 21st floor, the room was under construction. Went back to reception and got issued a normal room with a promise that I would be upgraded the following day when I got back in the evening after work. I packed my bags as was in informed that my room would be changed while I was working. 3.When I got back, reception had no idea about the proposed room change and my bags were still in my small room. 4. After asking to speak with the manager, I was told that no upgrade was available but they were working on it. 1 hour later, guest services came to my room and moved me to a suite. 4. So with my new keys in hand, I went to meet a colleague at the Club Lounge and my new keys would not allow me access. Again I went to the reception and it took 10 minutes to issue me a key that would access the lounge. Ridiculous. Will never visit again. This property is in trouble and most of it is focused on reception deficiencies. | am truly disgusted.
The food was good, staff was very friendly.
The room was just not bright and fresh.
Immerse yourself in a 5-star experience at Renaissance Kuala Lumpur Hotel. Our hotel is ideally situated in the Bukit Bintang city center, near the Petronas Twin Towers, KL Tower and Kuala Lumpur Convention Centre. Travel easily throughout the city via the monorail, bus or train, with stations just steps away from our hotel. Relax in our stylishly renovated, modern rooms and suites boasting complimentary Wi-Fi, marble bathrooms, spacious work areas and plush bedding. Dine at our signature Dynasty Chinese restaurant or at any of the multiple restaurants and lounges on-site at our hotel property. Stay healthy and maintain your workout in our 24-hour Fitness Center, swim in our Olympic-sized pool or get a massage at our luxurious spa. Discover our 40,000 square feet of event venues including a Grand Ballroom, strategically located in the central business and retail district. Our 5-star hotel positions you perfectly to explore and enjoy Kuala Lumpur, Malaysia, with comfort, style and convenience.
Based on 7,908 reviews
Value for money
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