Kota Kinabalu hotels

Pros: A fairytale location. Conveniently close to Kota airport but far enough away to feel remote. Excellent facilities, the food in the restaurants was amazing, excellent water sports available and activities both free and paid. Plus a private beach, just a 5min boat ride away. Heavenly.

Cons: Nothing

Pros: We loved it! I went with an old friend and we had a perfect weekend. The service was fantastic, the resort was beautiful (and so was the beach), and there were just enough activities to keep us busy when we weren't reading by the pool. Looking forward to going back.

Pros: Staffs - Every staff greet when they walk by. The food - The food in Fisherman’s Cove is great. The tiger prawn (Catch of the day) is the best.

Cons: The Room - When we arrived the reception, the staff informed the Kinabalu Villa (South China sea view) we reserved three months ago was not available due to hot water issue. They should have informed us earlier before we got there because we came here to see that view. Therefore, they said they have to downgrade us to Canopy villa (no sea view) with the agreement on refunding MYR $200 to us when we check out. Facilities - We rent the hydrobike that was additional charge and we paid full price in cash immediately. While we bike it far away from the shore, the chain of the hydrobike broke suddenly because of rusted chain. We had to drag the whole bike back to the beach by swimming that wasted our time. They need to keep up the maintenance! Trust issues - First, they promised to refund MYR$200 when we check out as mentioned above. They didn’t do that! When we looked at the bill summary, they still charge us the same price pretending we still stayed in the Kinabalu Villa which we didn’t. We had to ask them then they changed it. If we didn’t double check the bill, they would have charged us without letting us know. Seriously? In addition, they still charged us for the hydrobike rental even through we have already paid it in cash. We told them about it, they doubt us and they called the beach rental place to confirm. Then, they took the charge off. Again, they would have charged us already if we didn’t ask. If you go there, make sure to ask them to give you receipts of everything you paid. The under water view - Just don’t Snorkel in the there. There is nothing much to see.

Pros: We chose to stay at the resort at the end of our trip around Sabah as a treat - it was by far our most expensive hotel of the whole holiday. Paying those prices you do of course expect very high standards and the room, general facilities and friendliness of staff definitely delivered. It's a beautiful resort and the staff were all incredibly helpful, gorgeous water and setting. Loved the free yoga and meditation too.

Cons: Sadly, we did experience a number of issues during our short stay. Most of these were down to poor communication / booking systems at the hotel - this included our yoga booking not existing when we arrived at class (despite booking 2 days earlier at reception), the hotel mis-communicating diver numbers to Borneo Dream Travel for a diving day resulting in over an hours delay to the trip, our paddleboard booking also not existing when we went to pick up our boards (despite booking over 24 hours earlier), duplicate charges on our final bill at checkout which I luckily spotted and got refunded, and finally our luggage ending up at the police station at the airport (!) as the resort put our bags on the wrong ferry - despite me confirming 3 times which boat we would be on. A very stressful end to our trip. At no point were we offered compensation or any gestures of apology for these various issues - this could have been as simple as a free drink, but nothing was forthcoming sadly. Given the high prices of the rooms, food and drink at the resort, we also felt it a real shame that the ferry journeys and water sports equipment came at an additional cost (particularly when one of the paddle boards is missing its fin making it really hard to use!). It would have been nice for these to be free of charge - as they are at many other resorts.

Pros: If you are on the fence about booking here i would say DO IT! We stayed for only 2 nights at the end of August. It was an amazing end to our travels in Borneo. Although we didnt get fantastic weather, there was still loads to do and the staff were so so friendly, the food was amazing and our room was just outstanding. wish we could go back and do it over!

Pros: It was a relaxing break on a beautiful island we saw lots of fish snorkelling, beautiful sea and staff couldn't do enough for you, so friendly and helpful, also very peaceful The shuttle boat was a great service and very efficient we went over to the private beach which was beautiful definitely recommend this

Cons: We were in room 916 it was up a very steep hill and lots of other villas also, which was fine for us but may not be for everyone. The food and drinks was lovely but very expensive compared to the rest of Borneo but it should be expected as in a tourist spot!

Pros: Fabulous property, great staff, beautiful pool, nice villa

Cons: Over priced boat transfers, limited choice for vegetarians and vegans, guests reserving sun lounges, rubbish in the sea

Pros: The island provides great privacy and the view of Mt Kinabalu. After climb the mountain, we truly need a good rest in resort. The staff are friendly and dinner is gorgeous. Highly recommended!

Pros: friendly staff

Cons: had to walk a long way to room

Pros: All of the staff were very friendly, excellent food

Pros: Spacious room, comfortable bed, great staff, lovely view

Cons: breakfast had lots of variety but not very good coffee and was missing things you expect in an extensive buffet - toast, jam

Pros: nothing satisfy me

Cons: totally don't have any kind of service, since after reservation and paid the whole money, the whole reservation department don't want to do any kind of help, the whole experience was like a horrible nightmare for me. just a so called five star hotel, much more worse than any three star hotel I lived in before.

Pros: Clean , tidy and staff very accomodating

Cons: Noise level of some of the customers and allowing kids to be very noisey

Pros: Location with view over the ocean. The pool being divided into adult and children’s areas. The sea view from the room. The very friendly, helpful staff. The choice of food for breakfast.

Cons: Lack of small lower priced restaurants.

Pros: Every things , start from the stuff to the food and the sea activity is perfect palace for family's

Cons: Nothing

Pros: It's very good experience for breakfast. Lots of food and quality is good. All staffs are very kind anytime.

Pros: very good service and good room view

Pros: The ocean view was very nice The room was fully equipped with all the amenities and perfect for those travelers not bringing their toiletries (within expectation as its 4* hotel) Parking was ample, secured infront of the hotel though need to pay RM10 for each day Breakfast was not bad, could have improved further in terms of food variety, quality and service

Cons: The A/C in the room couldn't be control, always full blast at 17 degrees C, at some point, we have to shut it down Room lighting and bathroom lighting was quite insufficient. At the minimum parking should be free upon request.

Pros: Location was great. Staff at all level were fantastic. Go all way out to assist you and try to accommodate your request.

Cons: Nothing

Pros: Room and spacious

Cons: Room service menu not much choices and the bell boy service very poor. Service by bell boys should be enhanced.

Pros: Cleanliness

Cons: Not applicable

Pros: Very near place, bts Anything is good But aircorn is very noisey

Cons: Hae to change aircorn

Pros: Friendly staffs. Spacious, clean and comfortable room. Beautiful sunset view on the rooftop

Cons: Certain guests were smoking on the non-smoking designated floor. It would have been even more pleasant if the Non-Smoking policy was properly enforced by the hotel Manager.

Pros: location, view, comfortable level.

Cons: car parking can be improved.

Pros: Staff was very friendly and the location was amazing. Get a good feel of nature and encounter many different types of wildlife. Food was amazing, as you have a good selection of Malay cuisine and as well as international cuisine. Great value for money. Will definitely recommend and come back!

Cons: Sand flies! Worst than mosquitoes. I wish the hotel briefed us on these horrible bloodsuckers.

Pros: The location is stunning a white sandy beach with clear blue sea and coral reef at the edge of the jungle. Loads of flora and fauna to admire. The staff on the island are fantastic so friendly and helpful. A really nice place to get away from it all. Will hope to return one day.

Cons: Our check in experience could have been better. We arrived at our agreed arrival time to be informed that we had missed the free boat transfer for the day and would have to pay for the next one two hours later or pay for a private boat.

Pros: The Resort is located in the most beautiful bay surrounded by primary rain forest, absolutely stunning! We are so glad we chose this over the other resorts on the island, the location and view is unbeatable!! Each room is in an own cottage hidden in the forest. Very friendly and helpful staff! The vegetables and fish are all organic and from the resort’s own farms. The resort is also plastic free, which is really great :)

Cons: There are only two complimentary boat transfers per day, at other times you have to pay the transfer. However there is an office from the hotel at the boat terminal at Kota Kinabalu where you can easily leave the luggage and explore the city.

Pros: The staff could not have made more effort to make our stay extra special! It was our first wedding anniversary and the team incorporated lots of little touches into our stay which made it even more special. The whole team we’re friendly helpful and so accommodating the entire time. We returned again with our families for a day trip because we loved it so much, and I would highly recommend to anyone.

Cons: There is literally nothing to say here. Everything was wonderful.

Pros: The stuff is so frindly

Cons: I have twins 3yd but they just allowed one kids in the room and they charge my for the other The villas it's not safe for small kids because the pool and the area beside is totally open

Pros: This place exceeds expectation....a wonderful stay, couldn't find fault in anything!

Pros: Bunga Raya went above and beyond to celebrate my birthday. Everyone was incredibly kind, courteous and happy. It is an experience I will never forget

Pros: Location and atmosphere

Pros: A wonderful place, beautifully maintained, lush and green with great amenities and activities. The staff were extremely welcoming, the room was spacious and comfortable and the food was delicious.

Pros: It's my 3rd time my booking here. I love their friendly staff and nice place for the price

Cons: No key Lock at dorm upstair(broken and not fix)

Pros: Everything amazing!

Pros: Helpful staff. Nice, spacious common area. Near weekend night market. Very clean.

Cons: A bit noisy from traffic.

Pros: So close tu gaya street

Pros: Good price

Cons: Poor breakfast (just toast with jam), no soap at the toilet

Pros: The staff is very friendly, the hostel is close to everything, about 10 minutes walk from the ferry terminal to go Brunei and boats to the islands, as well as bus stops, markets, banks, restaurants, etc. In addition the common room is very large and the atmosphere pleasant and conducive to meet other travelers, there is free coffee, tea and water all day

Pros: Good location and big common area

Cons: Water pressure was really bad and breakfast is really pour.

Pros: The cleanliness, staff are really welcome, bed, selection of food n pool

Cons: None

Pros: Location is close to the airport

Cons: Checkin service and restaurant service was unfriendly, slow and they didn’t bring us the food and brought the wrong drinks order! The hotel mostly caters for the Asian market so the bars and breakfast were very loud and busy and we didn’t feel very welcome. There were also a lot of children so it’s not for a place for couples. We’ve stayed in three hotels in K.K. on our trip and I definitely wouldn’t stay here again. You can get something much better for your money.

Pros: Perfect service. Helpful staff with excellent knowledge of English. The room with sea view is great (sunsets are unforgettable). There’s everything in the room what you need. Right of reception is the tour firm. They offer wonderful tours. We bought Mari Mari (very informative and exciting). And diving (super crew!!!). Very close from the center («welcome seafood restaurant is pretty good, fresh seafood), not expensive on the taxi.

Pros: Your entire staf hospitality makes my family had so much fun!!!!

Cons: Nothing worth to mention about

Pros: I can use pacific facilites. It has many outdoor pool.

Cons: It has too small private beach

Pros: Everything was awesome.. the facilities, the people, the environment, the room, the food, the location, the vibrant, the view, the coffee...

Pros: Kind, helpful and efficient staff. Convenient location.

Cons: I had to get up very early to go to the airport, but it was not possible to sleep quietly because: - there was a concert until 11 pm in the street and you hear it in the room as if you were in the street yourself, although the windows were closed - someone (I don't know who) called my room phone by mistake twice around 11.30pm - some other customers were shouting in the corridor around 3am.

Pros: Fantastic location & very helpful staffs

Pros: Very kind, helpful and efficient staff. Very good location. Room generally well equipped.

Cons: Even with the window closed, you could hear the noise from the street almost as if you were outside. Hot water was available from the shower but not at the sink.

Pros: Room & shower

Cons: They dont provide breakfast

Pros: central location, walking distance to many downtown places

Cons: convenient to access night market however noisy

Pros: All good,best and nice loction for holidays with friends,family,solo.safe hotel,kindly staff helping.will be come back and stay here again

Cons: No commen.its all good,clean and nice safely

Pros: Well located in KK center. Very good service from the staff. They could keep my luggage while I was going on a two-day tour.

Pros: Easy access to city center.

Cons: All nothing.

Pros: The Sea View.

Cons: 1. Bad Check in Experience. A) Check in experience was well below par for a Club Floor room. Room was not a Club Twin as requested. Was upgraded to a Jr. SUITE without a Twin beds. Had to wait for a Twin room for some time. Stressful check in experience. Booked Sea view. No sea view available had to wait for sea view room to be vacant. B) Service is horrible. Staff not attentive. No managers or supervisors monitoring Staff constantly had to be called for service. C) Food quality & selection is poor. For the price paid :No value for money. Worse Club Cocktail hour ever experienced. D) Lounge full of mosquitoes n staff could do nothing. Bitten all over while drinking bottle of wine. E) Cleanliness of property. The small beach & surrounding waters was dirty. Had rubbish floating in water ect. Pool side Cafe. Staff didn't clear fast enough even though not busy. Pigeons attacked leftovers on plates left uncleared. Huge mess of food bits all over courtesy of the pigeons. Staff not attentive or service oriented. Property needs better maintenance & upkeep.

Pros: The Sea View which I had booked & almost didn't get.

Cons: No value for money. Mediocre service n not up to par quality of food. General cleanliness sorely lacking.

Pros: Water front and good for swim with younger children

Cons: Facility is old and need maintanance

Pros: Hotel guests have access to the Marina Country Club.

Cons: The hotel is refurbishing their rooms, but our room is still the old one, so it's little run down. The selection of food in breakfast is limited in the club lounge.

Pros: The pool is fantastic and usually no problems getting a lounger. Had several great dinners at Cafe Boleh and absolutely excellent service from waiter Josdie, he is a huge asset to the resort. Overall staff were very good and friendly. Fabulous cocktails (best pina colada ever). Lovely, large and refurbished rooms. Very convenient having boat access to islands from resort. Lots of facilities (restaurants, movie cinema, swimming pools, billiards/table tennis/tennis/badminton, bowling alley...).

Cons: It's pretty busy, so lobby area and breakfast buffet a bit of a madhouse at times. They ran out of pool towels twice in the time we were there which was very annoying and impractical. It's a long walk back to the room for a bath towel and why should you have to? That is happened once was bad, twice was unacceptable (I emailed but did not get a reply). One night a car alarm went off at around 10:30pm and was blaring for over an hour, keeping everyone awake. It went off again at 6:45am the following morning which woke everyone up and this went on for 75 minutes. Breakfast was really average, and every day (we were there 6 nights) there was problems with the coffee machines, at least one (usually more) not working. Difficult to find some of the facilites initially e.g. bowling alley - some signage would be useful as well as info on opening hours and pricing. No bath towels in one of our rooms upon arrival, and no hand towels in the other. Had a couple of spa treatments, they were okay but nothing special and quite pricey. Access to outside area is not great (poor indoor/outdoor flow).

Pros: Location

Cons: Three stars hotel , sold like five stars. Inside the room bad smell

Pros: Great place for a weekend gateway for me and definitely an excellent hotel for golf players and for families.

Pros: Rooms and the view from balcony is outstanding.It is a huge hotel. There are lots of swimming pools ( but they are only 1,5m deep each). I dont like golf but if you do so there is a huge golf field.

Cons: There is no beach at this hotel. There are 2 men made `beach like` places but they are 10m wide each. Maximum 10 people can use it in the same time. If you want beach do not stay in this hotel . Go to Nexus or some other hotel with a proper beach.. If you insist to stay here then there are boats to islands hourly. I suggest you to go to islands to swim. Also foods are expensive. Water sports staff on the boats are unkind. ( the ones in the marina was very kind) .

Pros: Loved Pacific Sutera.Good location very good service and Henry on front desk was the best.He was always ready for any questions.Rooms were good but did not like the pillows.If we come back we will stay in same hotel.Thank you to all the staff.

Cons: Please if you can change the bed too hard.

Pros: Good Location reasonably priced friendly staff and good access to town

Cons: The cost of golf is extremely expensive for Malaysian standards and whilst the course is quite good and well maintained you are paying top dollar for the privalage to play the course

Pros: The swimming pool was good !

Cons: Furniture is a bit out of date. The group entertaining at the lobby is not really enjoyable while besides that the whole day the same back-ground music is playing, quite boring !

Pros: The room is really nice and clean, they also provide shuttle bus to city, really thoughtful. At night,there is a live singing show in the lobby lounge, it was also good.

Cons: The time of checking in was too long and the staff of front desk was a bit careless.However, it was not a big deal, for the staff,overall, I would say, they are quite good and professional.

Pros: Excellent food, friendly and helpful staff, nice grounds

Cons: room decor a little dated, no flat screen tv, no dvd player

Pros: Hotel staff are very friendly

Cons: Should allowed the window to be opened so that some fresh air can come into the room

Pros: Staff were friendly. Our children were upgraded to an executive room free of charge. Our room was lovely with a view of the pool and the sea.

Cons:

Pros: Excellent choice of restaurants ..breakfast buffet was very good

Cons: Nothing

Pros: Views and staff

Cons: Restaurants are bit over-priced. Venician blinds separating the bedroom and the bathroom are bit too kinky!!

Pros: Great front desk and concierge services. They were all very pleasant and helpful. The beds are meticulously made, clean and comfy

Cons: The room is comfortable and clean but needs to be updated. Eg the kettle & coffee making facilities were hidden in a drawer instead of out in the open for guests to see. If the staff didn't tell me about it, I wouldn't have known. The pool is also not great.

Pros: good location

Cons: bad Wifi!!!!

Pros: Position, friendly staff, modern facilities, fridge, iron, hair dryer, thin quilt (not hot).Plenty of bottled water.Nice pool.

Pros: The position was good, the view out towards the sea was nice-ish and the selection of food was good. The shower was spacious and the pool was good.

Cons: The room we staid just needed a really good update: the furniture showed wear and tear and the carpet just did not live up to the HYATT name (dirty with stain all over). A couple of nights as you came into the room you could smell a strong scent of cigarette (maybe the aircon) and that was disgusting. The beds’ pillows around the pool looked dirty with lots of stains. Very pricey for what we got.

Pros: Lovely room, best breakfast buffet we’d ever experienced

Cons: Pool was a little disappointing

Pros: Service was good and the hotel staff makes an effort to help you and make your stay comfortable

Cons: It’s a bit run down and in need of an upgrade

Pros: The Indian/Sabahan female front office staff had given us a very friendly and welcoming service. The room was very comfortable and we slept well.

Pros: All staff are very friendly. The chalet is very comfortable. Special thanks to Einstein Moses for the very warm welcome and service.

Cons: The meal in perahu restaurant should be improved.

Pros: I like everything except the food

Cons: The food need improvement..

Pros: The staff of the hotel is very very nice. They are really kind and helpful, and made everything to make our staf fantastic. The island is beautiful, we really enjoyed the beauty of the place and walking around the island up to sunset point.

Cons: There are two problems on this island, and they are not directly related to the hotel. The first problem is the garbage lying all over the beach and in the sea. We were really disappointed when we got into the water to see all the plastic everywhere. The main beach is cleaned regularly which is a good start but when walking on other parts of the island or when snorkeling, plastic is still everywhere... it ruins the beauty of the place. Plastic should be forbidden or highly limited and regulated.. The second issue is the never ending sound of boats doing the transfers between the different islands. Is it really necessary to have more than 100 boats coming on this island every day ? And more importantly, do they really have to play very loud techno music? Not sure about that. The boats stopped around 4pm though, which made the end of the day the best part of our experience on this island.

Pros: There were a lot of negative reviews about wifi and the restaurant being the only food for dinner. They must have forgotten it is an island, were very impressed considering how small it is. Overall, the facilities were clean and beautiful. The perfect place to relax! Padi diving centre was also a treat for any licensed divers.

Pros: Great food and service

Cons: Beds were hard

Pros: All the staff are absoltely lovely and very helpful. The white beaches and warm clear water were exactly what I wished for. The private beach with sun-lounges and shade cloth for guests (away from the hundreds of tourists) is fabulous and you can even get food and drink service to your lounge on the beach. Off the private beach there is a great coral section (with live coral and lots of fish) which is super for snorkelling. The restaurant has lounges and a lovely view, and serves fresh food and cold drinks.

Cons: The rubbish!! I don't understand why the hotel management don't employ groundsmen to clean all the grounds and the beaches. I only saw one man cleaning a little section on the private beach. There is a lot of plastic rubish washed up on the beaches all the way around the island and nothing is cleaned away. The tourists leave rubbish on the ground too and it is still there the next day. Rubbish was even in piles outside my bathroom window. Also, There are little reef sharks in a green dirty tank at the marine centre...this is cruel, if nothing else clean the tank. The pool water was cloudy - need a pool man to get the water balance right so it is crystal clear...so I didn;t swim in it. The accommodation is new and nice, but the rest of the facilities are a little tired and worn and need maintenance.

Pros: The breakfast and the service team

Cons: Hotel only has 1 restaurant for food and it's very pricey. The pool was in very bad condition. The island is filthy with garbage and infested with sand flies towards the evening. The corals were mostly damaged around the beach and the visibility was very poor. There is nothing to do at night.

Pros: The facilities were just right as to offer guests enough comfort without overdoing it in a natural environment. Staff was friendly. Complimentary water and soft drinks generously provided daily. And a 5-star dive center nearby.

Cons: WiFi signal was weak. Bring a book to read at night as there isn’t much else to do. Quite a lot of flies at the restaurants (but not elsewhere, strangely).

Pros: The staff and their kindness !!

Cons: nothing , I like everything about it

Pros: Awesome location and really nice big clean modern rooms

Cons: No restaurant

Pros: strategically located - within vicinity of good food outlets and access to other parts of KK.

Pros: Awesome location for business traveler, stone throw away from mini marts and eatery.

Cons: Been staying in the hotel several times, there is always 1 issue with this hotel:the shower heads. The shower heads is either broken or loosen.

Pros: Everything

Cons: Nothing

Pros: Location is perfect for exploring the city with many restaurants and shops across the street. Rooms were excellent. Breakfast was mediocre. Would stay there again

Cons: The pool is nice but most of the day it’s in the shade and faces the jungle not the ocean. It is still very peaceful.

Pros: The location, it's centrally located in the heart of the city. I love how the nearby streets turned alive at day and night with different activities. Just go out the door and walk the streets.

Cons: The breakfast is tasteless. I've been to smaller hotels and less established but considering this hotel's stature, a lot can bit improved in term of their cookings.

Pros: Hotel in the city centre

Cons: Hotel need refurbishment

Pros: Near to town, walk away

Pros: A lot of choices

Cons: The room's floor.

Pros: Very central, clean and comfortable. Staff are lovely and happy to help

Pros: Welcoming staff who were cooperative in allowing us an upgrade at no additional cost to stay in the same room for our second night which we had booked separately from our organised trip. Breakfast was extensive and leisurely till !0 am.

Cons: The dynamic pricing which meant we paid more for a Friday night stay in a lesser room at the beginning of the trip than we did for a superior deluxe room at the end of the trip. They were booked at the same time...why should this be ? I understand supply and demand but this sort of profiteering does not go down well with these foreign visitors.