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Early check-in and late check-out but might be due to the fact that I am a Hilton Honours member. Breakfast with hotel stay but was not that clear when booking online. promo rate whilst fair; hotel should offer better promo rate for single travellers and during off-season Parking charges (friends and biz associates visiting have to pay).
one of the perfect hotel in KL
Views from the hotel room, cleanliness, room modern design, overall atmosphere. Everything is new and luxurious. Ratio quality/price is one of the best hotels i've ever been. Swimming pool and yacuzzi are fabulous. The breakfast is completely amazing, they prepare natural juices and the options are huge, very high quality food You have to take an underground to the center (although just in two or four stops you are there). Fortunately the underground is just in front of the hotel, in the KL sentral station
Everything in the Hilton quality Hand towels were missing in the exec room I stayed. There was nowelcome chocolate either. I found these things when I stayed in another exec room two days later.
Excellent room and facilities. Very convenient location for airport stopover with KLIA station just outside.
Breakfast was great!
Swimming pool, gym and breakfast
Everything!!!! Staff, facilities, food, pool.... Oh! So good! It was wonderful! The restaurants' service. It took to much time to get the food, specially for this kind of hotel.
It's only 100 meters away from Central KL railway station where KLIA Express ends Breakfast could be better for the money paid
Fantastic in every way, 5 star + one of the most comfortable luxurious hotels i have ever stayed at, even had an lcd tv built it to the vanity mirror. Better than expected. Bar prices expensive, but pay for what you get
In all respect this hotel is outstanding: food, spa, massage, pool, room and privacy. Quite and well positionned excellent connection to airport train
The breakfast buffet was very good there was a wide choice of dishes. There were a couple of stains on our pillow cases and the room was very small, for the price. Restaurant prices were very expensive too.
Near train station A bit dated
breakfast and location having to pay for basic internet
Very good location. east to access and very close from train station. Relatively old.
The shower was great and the live music in the lobby bar was a real plus. Breakfast buffet very good. No negatives
The hotel and service we received at the hotel was great. The location of the hotel was right next to the train station and a mall too. Overall I was very happy with both, the hotel and the friendliness of the staff. Nothing- this hotel was one of the best i have visited- definitely recommend this to anyone looking for somewhere to stay in Singapore.
The restaurant on the 5th floor was very good. Nice out door eating area and decent food. In addition, you can get a good night rest with no disturbance. Also very close to major train stations....1 min walk to city metro and barely 5 mins walk to KL sentral that gets to easily back to the Airport. The hotel surrounding environment does not feel very safe. In addition, booked a deluxe room but was given a superior room without any refund. Hotel claimed I should have alerted them during check-in that I booked a more expensive room.
Close proximity to KL Sentral station- 10 minute walk Tea/coffee facility in the room Breakfast included in the price although we did not have breakfast as it was too early. Smell of smoking upon entering the room. Would be good if non smoking rooms were provided.
Its near railway station and taxis are easily available. Further there are lots of indian restaurants nearby. The rooms are too small. Washroom is small too with no toothpaste and tooth brush. Location is not beauthiful for honeymoon couples. AC does not work properly
the reception staff were helpful Having travelled throughout asia staying at various types of hotels, we have had the most amazing asian breakfasts. the breakfast at Sentral was very poor. the food was cold, uninspiring, no chef to make fresh omelettes, fried eggs, etc. the fruit juice was terrible. it was dirty, tableclothes needed changing, ants running all over the food areas, the tables and floors were dirty. the whole thing was unacceptable and did not warrant a 3 star hotel. we were on the 9th floor and the whole area smelt of stale cigarette smoke. walking from the hotel through to the bus/train station was horrible. we walked back around 7.30 pm on both nights and saw rats in the streets.
Very helpful staff - excellent buffet breakfast The windows are very poor allowing all outside noise into the room whilst trying to sleep. The main expectation from a room is quite to enable sleep. This one issued ruins a very good hotel.
The accessibility to the transportation mode especially the rail transportation. The clenaliness of the rooms was superb. The neighbourhood is not quite good.
Very clean room and an excellent brekfast buffet. Great location, a short walk to KL Central Station. No news channels on the TV?
The Buffet breakfast was excellent, we love it why was my card charged twice although, although the april 22 was floated. then april 24 was directly charged. But it is quite annoying since I need to use my cards for other things. Kindly correct such practice since most card users are really paying customers
They required deposit in cash upon our arrival (in our case 200MYR), although they charged total cost of accomodation on my credit card 3 days before our arrival (which was amonting almost the same). We chose delux room, but there was nothing delux about that room. The breakfast room is very small and simple and the food was not refilled in time.
Very good hotel at reasonable prices. Very good and courteous service. There should be a English language news station on TV, either BBC or CNN. The breakfast is good in quantity, but not really in quality. Food should be less greasy and more nourishing.
Rooms and facilities there was no lock for the bathroom doors. There should be one.