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Hotel staff was very friendly , checking in and out was very easy
Our room had a balcony overlooking the impressive courtyard and was well equipped and prepared. Check in and out was effortless and staff were friendly and well informed.
we'll be back- fantaastic position- best London hotel we have stayed in. being asked to pay for internet access
They ask me to pay for internet acces, but the problem was solved.
This hotel offers a welcome change from the big American chain hotels. Although it is part of an Indian chain, it has managed to preserve an old world charm. The Christmas tree in the lobby along with all the comfy couches and the Elle lovely courtyard made it feel very cozy and comfortable. The bathrooms could be a bit bigger but this seems to be a common problem with London hotels in general.
Location, near tube station and yet accessable to Westminister, Buckingham Palace, London Eye and other tourist sights on foot.Room was comfortable and spacious. Bathroom could do with updating. No complaints
Location location location staff was well I tune with my needs (where to go what to do) and they were very attentive to making my stay comfortable
Wonderful location. Room was not clean, bathroom had mold on walls, stains on carpet. Too noisy, could clearly hear people on room above walking & using restroom.
Hotel was serene and quite,received an upgrade to junior suite which was extremely spacious and comfortable. No hotel shuttle is available tom transport guests to Victoria station.
Enjoyed our store and appreciated the beautiful court yard in the hotel as well as the complimentary breakfast. Having stayed at multiple hotels in London, this one was the best value
Very attentive and friendly staff. Great restaurants and Spa inside the hotel. Spacious and well equiped rooms. Great location close to Victoria station (ideal when you fly into Gatwick), in walking disctance from the tube, Westminster, St. James' park and Buckingham palace. First room we were given (#352) had a lot of noise from the subway passing underneath, despite the fact that we had explicitly asked for a quiet room! From the second night on we got a very quiet room.
The hotel was sold out so the room they gave us through Kayak was not so good, a bit tarnished and with warning signs everywhere, We stayed in better rooms in this hotel in the past. They used to give us welcome notes and a fruit basket to thank us for coming back But, this time, no note, not a great room, as if they were indifferent because we had booked through Kayak (with which they are not partner). It was not possible to change for a better room for 4 days. Then, a wonderful attendant, Adriana moved us to a better room for an additional fee. So,we had s a better experience toward the end of the stay. I am a fan of the "free breakfast" which seem to attract a non-business crowd.... As a result, a loyal returning guests get a luck ward welcome.
Good hotel, conveniently located with a certain charm. Excellent concierge and reception staff let down by very poor F & B staff. The service at breakfast was almost of Fawlty Towers standards and there was an unhelpful arrogance to the staff in the American Bar. Restaurant and bar staff.
Staff was very helpful. Rooms and hallways in need of paint and new carpet. Room was very small. Dining is in need of rejuvenation.
Welle quipped rooms, friendly staff and ideally located near piccadilly, 242 hr room service. no all ok
Very friendly and helpful staff, perfect location for the West End, shops and entertainment, location location, location, fabulous bar Small room, no view and very tight bathroom, and expensive
Service is fantastic
great service. high standards. helpful concierges. great location. very English.
Excellent old school luxury with modern flourishes. For some the slightly stiff air might prove uncomfortable.
Service , service and more caring, friendly service! From the moment I stepped out of the taxi on arrival until I left the hotel everyone addressed me by name with a cheery greeting. VERY comfortable and quiet room with far above average amenities, linens and furnishings. Excellent bar and public areas. I was sorry to leave but I shall be back as this is my new favorite London hotel. BRAVO to General Manager Spencer Yeo . Executive Concierge Frank Laino, Edward and everyone at the front desk plus all the doormen who ran for cabs ( in the rain!) so I didn't have to. I say "Well done" ! No complaints
The welcome from the staff was excellent - friendly and helpful. The quality of the rooms was exactly what we expected. The hotel has the feel of luxury from a bygone era.
Lovely re-decoration. Failure to have cab ordered on the morning of my departure; I had to wait for one. I think the bar prices are unrealistically high!!
Some excellent staff. Breakfast on day 2 took too long - but quality 100%
very nice room and comfortable need a cofe station in room
It is very bad,noisy and old hotel it was same 2 star or B&B
The service was excellent. We never left the building or returned to our room without a staff member greeting us with a friendly smile and kind words. The room(s) were a great set-up for a family and allowed comfort and space for a reasonable price. The location was convenient for all site-seeing and public transportation.
The staffs personal attention to our needs during our stay. It made our stay very pleasent.
Very comfortable , well equipped with excellent friendly and obliging staff.
The staff and venue was beyond excellent!
The design Extremely rude staff
Staff, Quiet Room Complicated Payment procedure, inflexible invoicing, staff was not able to put the correct invoice adress.
5 star facilities, superb service. Spacious apartments. Extremely hospitable staff. Price is commensurate to 5-star status.
the friendly professional staff. I was given an upgrade which I appreciated not that I needed a 2 bedroom suite as I was on my own. there was nothing that I didn't like.
so much to like: the rooms themselves were lovely, spacious, immaculate, with incredibly comfortable beds. The grounds are gorgeous. Great location - situated between Buckingham Palace & Westminister Abbey & around the corner from the Underground; thus every other part of London within reach. The workout room (gym) had all one would need for great workout, but even better than all else, the INCREDIBLE staff! So professional, friendly, helpful, knowledgeable- in particular the concierge team!
Wonderful hotel in so many ways; location,expansive and luxurious accommodations,service. We booked a junior suite,but were graciously upgraded to a one bedroom suite. We had so much room! As for value,other 5 star hotels cost as much or more ,but only offered a small room. Don't hesitate to book this hotel for a unique and outstanding experience. No complaints at all. Excellent in all areas.
Excelent location, good service I was incomodated early in the morning by the noise coming from outside (I stayed on the 2nd floor)
Private. Classy. Charge too much for use of their telephone in this day when they should not
I loved the staff and the location. It is cozy and stylish.
Service is unreal, and location fantastic. The beds were very uncomfortable
Everything, service, beautiful and great location.
quiet & comfortable, good location Room at ground level
The efficient and personal service surpassed only by the care given to the room and a wonderful cocktail lounge. N/A
The staff were extremely helpful and friendly.
The hotel was very nice and warm. The rooms, although small, were very clean and comfortable.
great service and excellent location. Allessandro is incredible! Room service was very poor, no phone was answered when the order was incorrect and I needed to go down to speak to reception.
The location and the cosy atmosphere the room was really small and the painting of the walls a little shaby
Everything, food, attention to detail and comfort, very reasonable price, breakfast and champagne included, one of the best hotels in London and one of the more reasonably priced, which seems odd but thats how it was. No hidden extras and car parking. Just brilliant. Will definately be going back.
Nice small Hotel in a very nice location. Very nice rooms, quite and chic
The room was a good size for London and well-appointed with excellent amenities such as Penhaligon's products and daily service of ice, water, fresh lemon slices and olives, bedtime treats, newspapers.
The staff was excellent, attentive and warm. The rooms were lovely; beds and showers were the best I've experienced. Plunder the pantry was fun.
a wonderful oasis amidst the bustle of victoria
Attention to detail. Pleasant, friendly staff. Design of hotel foyer and lounge -like a very upmarket gentleman's club. Wardrobe door with full length mirror inside wouldn't open fully. Disappointing as my daughter and I were attending a dinner in an exclusive venue and wanted to make sure we looked our best.A minor point to some, but could be rectified by placing the mirror inside the adjoining door.
Very friendly and welcoming staff. Everything you wanted was there. Relaxing and comfortable rooms. Great turn down service with candles! The exec lounge was great, like a living room in your home. We had a lovely stay.
The staff were first class. The breakfast was excellent. The ambiance was great. The only minor comment was that in our room you couldn't fully open the wardrobe door which had the full length mirror on it because it was blocked by the door closer on the room door. Nothing really, but could only give the hotel 99.9% instead of 100%.
Ambience and luxury there was nothing I disliked
The professionnalism and kindness of its personnel No cigar lounge
Wimbleton, relaxed and some exploring
Superb service geared towards aristocracy.
The service was exemplary. In every instance the staff went beyond the call of duty to cater to our every need. I would stay there again and recommend it to all of my friends and colleagues. My only difficulty was flushing the toilet with arthritic hands- it took a fair bit of effort.
No Tea and coffee facilities in the room
Comfortable, country house style of hotel - quite small. Helpful staff and pleasing decor. Delicious dinner. Rather disappointing breakfasts and porridge made with water!
Great staff. Very friendly and helpful.
Let me make tea in my room without needing room service
its friendliness and excellent location
Michelin Star restaurant was unbelievable! Staff and management were absolutely wonderful! We will be back soon!!!!
We absolutely love the Goring which almost feels like home when we arrive; always a lovely welcome and one feels so spoilt! Thankyou too for upgrading us to such a magnificent room - what a beautiful view of the garden and the rooms are so quiet in spite of being so close to Victoria. John and Marcelle Pyne
location, high standards, excellent service beds too small, not very comfortable
The room was charming and the bedding, linens, etc was excellent! The staff was friendly and helpful at all times.(especially loved the gentleman and the entrance who has been w/you for 45 yrs!) Decided to sit w/our friends in the dining rm while they had bkfst (which was included w/their room--they booked thru a travel agent and we had booked online). The hotel charged us 10 pounds for a cup of coffee and we thoght that was a bit outrageous.
The staff were excellent No pool/jacuzzi facilitiesbathroom a tad small considering deluxe upgrade taken
Free room upgrade. Good Location. Very Nice Hotel. Bar meals a bit pricey. Very squeeky floorboards.
helpfulness and friendliness upon reception door of room needs caulking to reduce noise from hall
staff very friendly and knowledgeable smallest of room
great effiicient and genial staff nothing
Proximity to tube, palace and a good pub..(Bag of Nails - 50yds)Attentiveness of staff. Nothing was too much trouble.
Staff were friendly
the staff was wonderful and the location was top of the chart
Excellent location, superb room and staff were exceptionally polite and accomodating. In fact the staff really stood out among a lot of hotels I have been at. Breakfast was also great. The Guiness tap was out at the bar.
A quality hotel with good restaurant and bar, good service and close to convenient transport links (train/underground/taxi) On this occasion our room, although well presented, was very small with an undersized double bed. Supposedly a quiet room, there was noise from the air-conditioning plant outside.