London hotels in Tower Hamlets

Location staff food Booked under wrong name (first name as surname)

Staff was realy friendly and helpfull no hairdryer

We had to pay again at the hotel, I think payment should be taken from the credit straight away this was not made clear. Staff were rude.

view from hotel room a number of things in my room didn't work. bed was incredibly uncomfortable

Location excellent just smelly drains in bathroom

The view, friendly service

The view from the room was fabulous, room was comfortable but outdated and shabby. No tea coffee facilities in rooms,had to stay in older smoking room which still smells of stale smoke but great view from 7th floor .rooms need updating.could be a fantastic place in its position with serious update.

Nothing in particular, all very average. Arrived at hotel approximately 12 noon. Were told room not ready until 2 pm but we could upgrade for £50 to a room that was ready, as we had an appointment in Knightsbridge at 1.30 we decided to accept the offer. Whilst checking out heard two other people being offered the £50 upgrade. We had booked and paid for a de luxe room we were "upgraded" to a de luxe room which supposedly had a larger bed and a river view. Sounds like a scam.

Location Rooms dated; check in not efficient - had to go through the check-in twice, on arrival at front desk [11:30 am] then on actual assignment of a room {13:30]. Rooms fair but tired and dated decor, wood frame windows need replacing, latches failed to keep them open for fresh air; - not up to standard of Guoman Cumberland Marble Arch by a long shot - which was what was expected and 'advised'

The design of this hotel is breathtaking, they have converted an old town hall and made it into luxury rooms and apartments. Old marble staircases and oak paneling lead to your rooms and then inside is a feast of new design and retro furniture. I don't want to be negative because the hotel was just 'starting up' but we did feel that the hotel should not have opened its doors until it was completely ready. When we arrived we found that fixtures and fittings were not all finished in the main reception areas and builders were fixing snags throughout the building. Our rooms were finished but the 2 bedroom apartment that we booked was not ready so they relocated us for no extra charge. In our room the kettle did not work and the shower design meant that the water ran straight on the floor and into the bedrooms, which is not good if you like a nice long hot shower. When the hotel launches in June it will be a better stay but dont book just yet!

Nice refurbishment. Staff all very friendly. Difficult to find, using wrong directions from "Google map" Breakfast expensive.

The concierge put me in a ceappy room cos I didn't dress professional enough.

Breakfast was chaotic had to ask staff for various things.torn wall paper in room. air condition noisy all night.

It is convenient for the O2 The staff were very unhelpful and breakfast was a scrum.

Helpfulness of staff. Convenience of location. They provide a good service for business travel, with relatively efficient check-in and check-out. Bed quite uncomfortable, I would expect better than two narrow singles pushed together for a double, and the bedding itself wasn't comfortable.

The wait staff at the pizza bar gave excellent service. Rooms were dated. The bathroom on the 2nd floor had peeling paint, the tub faucet in room 510 leaked on to the floor, no adaptors plugs in rooms for international travelers. Computer room was out of service for the duration of our stay. No valet service available. This hotel should be 1-2 stars at most. The staff at the hotel avoided eye contact. Did not recieve value for my money.

My room was entred 3 times in the morning by a member of staff and not even a know or apology was heard!!

View and location was great. I didn't like the service. Asked twice for the air conditioning to be regulated down. As it was blowing at 28 degrees. First time was in the morning so they had all day to fix it. 2nd time was that night.. The resolution was they could open a small window for us. There was no smile and no service mind. The person behind the desk was just annoyed that there was something for him to fix. I asked for another room of that was or another fan.. But no...

Very pleasant suuroundings. The room was booked as 'executive suite' and wasn't as big as we had anticipated,(the two beds necessarily pushed together) although the jacussi was good. View over the water from the bar was lovely. Breakfast was good.

Location Couldn't get the temperature below 25.5C so the thermostat or heating was broken. I ended up in a smoking room which I didn't even think existed anymore, so if you really want to stay here check up on this.