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big bathroom and unique decoration of the room. there was no fridge and safe box in the room. there is no concierge most of the time. staff are not professional.
simply the way in which the staff treated us with so much respect, after we had a couple of problems with our room to start with, they showed alot of kindness, booked us into a different hotel for the first night, free of charge, and then upgraded us to a lovely room for our second night stay in london, we felt very well looked after.
The hotel has an excellent location and a very nice atmosphere. I also enjoyed the restaurant recommendations made by the concierge. The room was a bit noísy (I lived on the second floor).
Very nice Hotel. Easy access to public transport. Dealing of staff is very good. If i would visit London again, would definitely prefer to stay there.
the three consierge gentlemen we spoke to were very helpful Staff maybe might smile. If applicable make sure you get your Harrods voucher. We had to ask even though it was included in our package.
The very large bathroom & close proximity to tube station. Upon first arrival we were given very small room on smoking floor, so we changed.
Hotel room was warm and comfortable, as the weekend weather was poor it was nice to get back to an inviting room. Delay in breakfast - although once we got fed it was great.
The food was excellent, the staff most helpfull. The first room offered was very very poor ,we had to pay extra to get an half decent room
the athmosphere I had a double room which was evidently a converted single very small no easy chair,insufficient room for clothes and luggage
I have stayed at Hotel Russell now a number of times, both as a single traveler in a single room, a twin room with my mother, and a double room with my husband. All rooms were comfortable and spacious enough for our needs and comfort. Breakfasts are very good quality too! Staff polite and helpful and location brilliant. I couldn't stay longer!!
The size of the Junior suite was wonderful! The room was a little old and had some cracks in the wall joints. They didn't have any pull in area if you arrive by car. We weren't aware of this from the descriptions and had to drive around the area to find a parking garage and then roll our luggage a few blocks to the hotel.
location staff on reception
location was excellent, had an appointment at the uclh hospital. Service from staff at front desk, valet parking and room service was very good indeed. Negatives are although we arrived later than planned and had wanted to order hot food, when we called at 10.55pm we were told hot food was finished! The advertised finish time is 11.00pm in room service info, I know it is only five minutes but when you have travelled 5 hours and did order before the end time, bit frustrating.The stay to be honest was spoilt by very slow and unmotivated restaurant staff, No welcome from staff in restaurant, had to wait by a table whilst he took all the cutlery off a fully layed table next to our table, why not just seat us on the table that was already layed??!! Did not expect a hotel as this to be unprofessional at all.I expected better for breakfast than the experiance we had,being hoteliers ourselves.
Excellent service. Great breakfast.
very unfriendly staff, and the whole hotel needs urgent refurbishment.
We were upgraded to a suite, which was wonderful. The staff were very helpful and the location is excellent.
The hotel was lovely , very clean and tidy with friendly helpful staff. The room was lovely and modern. The pillows were a bit to big for me would be the only thing.
very helpful excellent staff temperature control in room,high charge for telephone
The room was spacious, comfortable and very clean. The TV was dated and had a very limited number of channels.
The room was nice but only after complaining about the first one i was given. Having booked a king size room i was disappointed at the size of the room I was alocated. After complainijng this was soon rectified and i was given a larger room.Breakfast was not a pleasant experience. had to queue for ages, bit like being in a holiday camp.Not becoming of a four star hotel. restuarant tables were far to close together and this made for an impersonal atmosphere. The staff appeared to be doing there best under difficult circumstances. They remained polite throughout.
It was a business trip so only slept there but breakfast was lovely. Excellent location too!
Check-in and check-out was easy and efficient 1) Bedroom sash window was loose fitting and so rattled in the wind. 2) Goods being received (or moved) below my window at 06:30. 3) Ancient 14in portable TV as far away from the bed or easy chair as it was possible to locate it.
Excellent location Staff did not understand a small glass of wine and kept serving and charging for medium glasses
Room was clean and right next to the Russell square underground entrance. Room was small, wifi wasn't free and the room smelled, but in their defense we didn't ask to change rooms. Kind of pricy for a holiday inn.
The hotel provides a consistent level of frienliness, efficiency and comfort. it is well placed for shopping , sisgt seeing and business (city of London banks etc).
it was coveniently situated for Radisson Edwardian Hotel, which is where we needed to be that evening poor service in the bar, exorbitant charges for drinking water, spartan room and bathrom, noise in the morning from street and plumbing
Hassle free check in and out. Very convenient to where I was working in Gordon Square, Bloomsbury and blessed by a 24 hour car park adjacent to the hotel itself and with shops very close. The room was without half of its secondary glazing which meant that it was particularly noisy due to the proximity of nearby pubs late at night into early morning. Reception acknowledged this aspect on departure but failed to offer an explanation for the absence of part of the system.
The hotel is very well located, close to tube stations. the room is small and facilities require renewing. some broken (faucet, door handle etc.). price is very high and is not a decent return for the money
Great room and food None
Proximity to underground and centre of London .yet quiet. This was a shopping trip so convenient for Oxford St and Marrlebone Road. Considering how small the room was, it was quiote well equipped. Double bed was so small. Asked if there was a room with larger bed, but told they were all the same size. Hotel was full so no option to change to two singles. Not good for anyone over 5ft 10 inches.
Friendly, polite and helpful staff, clean facility. Good location. Noisy room location above delivery dock,construction noise one night until 11 pm. Extremely poor acoustics in restaurant (am acoustic specialist in N. America) very hard surfaces,floor,walls,ceiling and other multiple reflective surfaces make for most unpleasant experience resulting in avoiding restaurant second time.
Easy access of subway, restaurants&pubs and shopping center No fridge in the rooms so no possibility of drinking cold beverage
The security arrangements were good - eg lift doesn't work to go to upper floors unless bedroom key card is inserted. The breakfast was excellent. The staff were friendly and helpful. I thought the bedrooms were rather small for a 4-star London hotel
Location for city also tube stations, good restaurents, bars shops and theatres nearby We were staying on 3rd. floor only accessable by stairs no staff available to assist us with luggage
No Hot Water until 1730 !
Location good, rooms tatsefull although attric room a litlle cramped. Hallways a little worn, breakfast service slighly rushed. Taffif rate inappropraite for style of hotel- discount rate aid was fine.
The hotel is very convenient and well-located, and the staff were helpful and friendly. Free wireless internet is a big plus for me. The street is charming. The rooms are small and the whole place feels a bit run down. The carpets could really use a cleaning. The breakfast room is cramped and unpleasant. For North Americans travelers, it's a bit of a shock to see what you get for your money when it comes to London hotels.
The location is very good; central but still quiet. Comfortable room and a good breakfast. Nothing.
The room was well maintained and comfortable. Good breakfast. The room was facing with Gower Street and the traffic noise was a little annoying.
Location, Cleanliness, Friendliness No
Reception staff were very welcoming, helpful and friendly,rooms very clean tidy and comfortable,dining room for breakfast very clean,good choice of food and good service. Hotel was also in excellent location, easy access from Tube and close to many major attractions.
Location was perfect. Breakfast was great. Had been told in the beginning that rooms in UK were small so I wasn't disappointed. Also, being an old building/hotel, I thought the maintenance was fine. There was nothing I didn't 'like', it's more it was difficult to adjust to not being able to use hair dryers in the bathroom. Would have been nice if the place had an elevator too, especially taking luggage up/down a spiral staircase.
The airconditioning in the room the excellent bed the service of the staff nothing; back in London I wil stay there again
the rooms are well designed and very clean, the showers are hot & powerful and breakfast is fresh and satisfying. location is great for oxford street and soho nothing
Quality of staff rooms too small
What a gem of a hotel a superb find.From the moment we arrived to the moment we departed we felt special.The staff were outstanding,their eye for detail the friendliness.We own a group of companies employing many people and was well impressed with the high standard that was set.Needless to say we will return and recomend this hotel.well done staff Yes.We didnt stop for more than two nights
We were upgraded to a really excellent room.
Excellent location: quiet street, but walking distance from British Museum, West-End Theatres, Soho, and even the City highlights. Staff are most friendly and customer-oriented! We experienced a nightly fire-alarm, which wasn't fun, but there was no fire in the end, and the staff handled this very well! Good restaurant, fine wine list. Rooms are nicely decorated, but small. Breakfast far too expensive!
EVERY member of the staff is incredibly warm, congenial and helpful. The location is excellent. It is a beautiful property. This was our second visit. Very predictable, no surprises. The recent redecorating erased much of the very English flavor. The addition of the Cigar Bar proves to be unpleasant as the smell reaches the drawing room near lobby and dining room.
Close to all attractions, lovely and quiet, very clean, nice staff
This hotel was simply excellent!
very friendly and helpful staff. room was very nicely decorated and excellent facilities
Excellent location. Tiny but cozy room with a good noice reduction. Small size of rooms.
The best affortable hotel in London in my opinion. Perfect location to visit and shop. Free wifi in the rooms. Rooms are small but so cosy.
Extractor fan not working in bathroom
This hotel is perfectly located for the British Museum, it is quiet and within walking distance of Soho and Euston Station.
Location! The price of breakfast was ridiculous! So we didnt get it.
Delightful upmarket charm, tradition and comfort. Excellent service, good rooms and facilities. Our room (2) had a balcony looking into the hidden garden. Very good value for this fantastic location next to Russel Square and the British Musem. Internet should be free and the breakfasts are very expensive.
The location - quiet and convenient (but please also read separate 'complaint') Bed was a 4 poster, but very squeaky, to the point that it woke us up each time we turned over in bed (also: please see seperate general complaint about this booking).
The service of your receptionist was excellent and warming. I had requested a specific room overlooking the court yard and got what I asked for. After realizing that there is a room "002" directly on the court yard I asked if I could see the room and without hesitation I was able to change no questions asked and no quarms. Ice service:-( Apparantly ice service was on at 6pm and I was out and about until late hours and would have loved a cold drink.
nice ambiance in reception area and small sitting area, help yourself bar a nice touch from another age. Comfortable bed, Moulton Brown toiletries
Close to where I needed to be the next day Easy access to Oxford St etc Good sized room (for London) Really excellent if you wanted to spend time at the British Museum None
Rooms well designed and comfortable Useless staff on reception. When checking in forgot to ask me to sign credit card. Called the room and woke me at 7.30 next morning to tell me. Complained to manager who didn't have a clue how to deal with it.
Ive spent some time in hotels and is by far the best hotel for value,location.The room was more than sufficiant with excellent facilites.Room 102 if you would like to use as i cannot speak for others.Will be recommending to friends and family.
its location poor sound insulation - had to move to another hotel
Lovely friendly hotel very comfortable great location and atentive staff
The room we got vere spacious but very noisy because of the street trafic and windows without isolation. No aircondition. When we arrived we were told they only had a room in the basement! When we refused to have that they found out that they also had a room on the ground floor - noisy and very hot but large. With windows open you could not sleep because of noise, closed because of heat. Furthermore you have to pay in advance for your stay and not when you leave as normal.
Value for money on NYE's and great location. Also friendly staff and very clean.
It was very warm and cosy, i could have stayed there for a week. Thought the mini kitchen was very good No
Nice staff, wonderful room, very well located.
room 1 which i slept in was very noisy.The nets were black.
Easy access near Underground and pub and park. Small and convenient.
Very nice surprise as I was expecting less No
Great location nearby, underground station, Russel Square and Covent Garden.
At least it was clean No shower or bath. Had to share a loo!! (First time in 40 years!) Room below pavement level. Very thin walls. Should have left immediately but it was very late when I saw all this.
I was able to book a room near to Euston station after being stranded due to all trains being canceled. Bed was comfortable. Poor condition of room - door would not lock, dirty curtains, cupboards falling apart, TV was working but reception was noisy on all channels. Noise from other residents. Did not attempt breakfast. Poor reception staff (one occasional overwhelmed person).
I liked the location. it's close to Euston station and about 15 minutes walk to the centre point and British museum I didn't like the behaviour of the kitchen staff. Their English was poor and they were rude in treating me when i asked them about more bread. Also, they don't care about customers' needs.
You get what you pay for I wish I had more money for a better hotel
It was very close to the metro station, and it was in the centre of London. The bathroom was poor, and the toilet didn't work. The breakfast was the same each day.
Central Too small!
I like the breakfast most. The triple room is too small, but since I stayed there only one night, it's ok for me.
It was clean , and warm. The number of shared bathrooms to rooms iks not made obvious enough in the description
The Location was great , 10min walk , right into Oxford street, under grounds etc. Breakfast was ok, value for money. Very poor toilet / bath room s, only only one toilet / shower per 8 rooms. Need more toilets / showers , very basic in side. The bathrooms / showers , only one toilet & shower to every 8 rooms , need more of these , for the amount of people staying their. I had to wait 25 mins to go to the toilet ?
location was ideal,staff were pleasant and room was basic but clean.
The bar room staff were the most service oriented, offering suggestions on what they recommended to drink and eat. The cleaner walked in twice early in the morning around 7 am, once when I was in the bath, and then 1/2 later when I getting ready to go to breakfast.
Choice of mini bar/porridge We would have had a 2nd drink if the bar was more comfortable
Design, location Single room is very small
I had booked a single room and was given a double room for the same rate. The room was very clean and comfortable. The breakfast is great !
Excellent location Located on a busy road, above a pub. No noise insulation was installed, could not sleep during the stay.
Very comfortable bed and fabulous breakfast.
Ease of reach for meetings/business and entertainment
The continental breakfast was delicious, especially for London, the free wireless was convenient and the staff were truly looking after you. The room is too small. It is nearly dangerous to get into the bathtub while hoping over the toilet as they are so close together. Also, the water pressure varies thoughout your shower, as well as the temperature. That should get fixed!
The hotel facilities were good.We had noty arranged our evening meal and ho[ped to get into the restaurant.Unfortunately we were not advised there was a private party.But there was great tapas on site:) I have nothihg to complain about.
Convienent location. Very helpful staff. Decent value for money, recognizing that the pound is killing the dollar, making even the cheap hotels very expensive!
I liked being walking distance to soho, I liked the size of my room and I liked the library very much.
Would not recommend this place. For a weekend getaway this place was quite the obstacle course to conquer with the staff not expressing any concern or compensation for our feedback. 1. We could feel the coils through the matters and the was unable to get a decent nights sleep. 2. The shower kept oscillating between cold and scalding hot every 10 seconds which made that experience dangerous and unpleasant. 3. The room was a squeeze. I hit my head on the bedside table in my sleep as we were given their tiniest room. How ever the bathroom was almost the same size of the room so maybe this was meant to be the disabled persons room. 4. The giant bathroom is installed with a window skylight which shines through the glass door of bathroom and lights up the room by 5 am.
Very very small rooms. No space for clothes etc.
Good Location no
Great central location , room very comfortable with fab bathroom . Breakfast very good ,well presented & freshly cooked .On our first night of arrival we had a lovely meal in the resturant , food of high standard & again service very good . The only one negative would be the lack of ashtrays outside , as smokers we are happy to go outside but it would have been nice to have cig bins rather than the pavement .
comfortable bed; good WLAN Too expensive
location, room cleanliness very little natural light in room. uncomfortable seats in bar
Rooms are very small.
Excellant efficient staff. Modern feel. Very good breakfast. Will definately be back. An outter facing room next time please but a minor point.
Room clean and comfortable and quite. No restaurant facilities - closed offered sanwichesw or bar meals only, asume this is not the norm
the lobby & the restaurant - friendly staff wifi service does not work everywhere - rooms are very small in relation to price - downstairs conference facilities technology: air co in the breakout rooms is either too hot or too cold, microphones either too loud or can't hear
the bed and the delgihtful room service person who delivered my meal. She was very helpful. I didn't like: 1. the 45-minute wait to check in even though I was the only person there; 2. the inedible omelette I ordered from room service and its inadequate replacement; 3. being unable to get breakfast in time to go to my conference because all the tables were full.
shower very poor,breakfast cup of tea undrinkable
Clean room, great,quiet location and yet very close to St Pancras.
The location is convenient for St Pancras, British Museum, and Tube. The room and bathroom were warm (almost too warm) and comfortable. The breakfast was freshly cooked to order.
Location and setting of the Hotel was very nice. I'm afraid I had a problem at breakfast time. I arrived to the dining room at 09h01. I misunderstood that breakfast finished at 09h00 and thought I had until 09h30. Waitress told me that breakfast was finished. I thought it was unfair that one minute past nine there was nothing available to eat. At about 09h05 several staff came in to clean off the tables, while there were still people eating, making everyone hurry up to finish. I did not like this and feel everyone was made to feel uncomfortable.
The location, covenient for stations and west end and spotlessly clean..Very friendly and helpful staff. We missed having a lift
The staff were cheerful and friendly, the room was comfortable and the breakfast was fine. There was a computer in the breakfast room that guests could use to access the web. The hotel was located on a quiet street. The room we were in had its own air conditioner for the one day when it was hot.
clean comfortable room and pleasant atmosphere. Excellent location no lift
Great Customer Service and wonderful location for the price.
Location was great, rooms very clean and quite spacious for city centre hotel. Very very hot in rooms, hence planty of fans available. But was just a little overwhelming
The bathroom. My room was far too hot and stuffy. I needed a good night's sleep in advance of a meeting the next day and I woke up every two hours because it was so hot. At one point it was 25.5 degrees C. I tried adjusting the air conditioning and at 2am called down to reception for help and they sent up a fan. The window would only open a crack and that let in all the traffic noise rather than cooled down the room. The coolest it got was 23.5 degrees C. I was very disappointed as I'd expected a comfortable environment.
close to St Pancras International & conference venue (BMA); relaxing and lovely dining room; laid back bar street noise bedroom on ground floor (room 95)
staff pleasant bedroom tiny, far too cramped for 2 people & didn't have fridge & safe as advertised on web site, hair dryer not working
Not enough TV chanels, Noisy room from street, very expensive internet
Clean hotel, fresh smelling, lovely balcony Very small room, not particularly good value for money, other similar hotels in area priced lower
The service from very friendly staff was excellent, room fittings comfortable and spacious. Room service and food excellent. Good breakfast. Hotel very convenient location. Room was on ground floor facing onto the hotel restaurant so no outside aspect. Made room feel very claustrophobic. Room was extremely hot and subsequently air conditioning needed to be on which was noisy.Resulted in poor sleep.
Our room was quiet and we had free bottles of water. 1.Bath was dangerous - no handle to get in and out by. 2.My friend was adressed as a man when going in for dinner on Sat night. On telling the young lady member of staff her error (my friend was actually a woman)she just giggled. We decided not to complain on this occasion.
the staff was very helpful in providing assistance and directions for getting around the city and getting transportation set up for our convenience the furnace made a loud noise when it was coming on and made it difficult to get a good night sleep
Nothing We were informed on check in that we had been "upgraded". We were put into a smoking room, even though our booking stipulated a non smoking room. The reason we booked the hotel was to have a good nights sleep after a long flight. We did get any sleep as we could hardly sleep frojm tghe smell of smoke in the room. It was a complete waste of money.
Efficient, convenient and spotlessly clean. Remarkably value for Central London. I particularly liked the free internet access in the lounge.
The hotel gives good value for your money. It is clean, well-maintained and has free Wi-fi. The staff is very friendly, courteous, professional and accommodating. The room and bathroom are quite small.
A real treat, nice and clean, furnished very well, the staff were friendly and helpful. The downstairs lounge was a really nice place to sit, given that the room I had was a little small (fine for 1 night). A great example of how a budget hotel can be done really well. The room could not really be classified as a double room. It is a single room with a 4'6" bed pushed into a small space. You couldn't have had 2 adults with suitcases standing up at the same time in that room.
Host was very nice, hotel was pleasant, free internet access was very useful. Room was clean and well-supplied. Room was very, very small, with a bed pushed up against the wall and no room to move around. Traffic noise was very loud. I got little sleep.
Very friendly and easy going, like staying in a country B&B but in the city, loved it.
Wireless internet was not working during stay - one of the main reasons for booking this hotel.
Staff was friendly and make me feel relax during my stay. And the whole place was so clean including my room. Before booking the place, I have compared with many places on the same price range. This one has got the best review and I was not disappointed. By the way, the search on google map will show that the hotel was Torrington place but it's actually on Gower Street. It's just at the corner from where the search take you so don't worry you won't get lost. I recommen you use street view and that will show you exactly where it is. -
Man who checked me in Rushed out the hotel 20 minutes prior to leaving. Not being told the wifi password
Very clean and tidy.Staff very helpful and efficient None
Location and staff were fantastic.