Overview

The Montcalm London Marble Arch
Top City Hotel

34-40 Great Cumberland Place, London, W1H 7TW, United Kingdom
+44 207 402 4288

RM 1,172+

Overall guest ratings

8.9/10 Excellent
Based on 2,928 reviews

Review highlights

  • 9.8
  • 9.1
  • 7.3
  • 5.3

Good to know

  • Professional service
  • Great reception
  • Friendly service

Nearby

    show all

    About

    Located in Marylebone, this luxury hotel is within a 10-minute walk of Marble Arch and Selfridges. Madame Tussaud's Wax Museum and Royal Academy of Music are also within 1 mi (2 km).

    Less More
    Expedia

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Indoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Storage available
    • Concierge service
    • Laundry facilities
    • Cable or satellite TV
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    Less More
    Reviews

    Guest reviews

    Overall rating

    8.9 Excellent
    Based on 2,928 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      10.0 "100% enjoyed the restaurants & bars nearby."
      7.1 "Great parking, according to 71%."
      10.0 "100% thought it was easy to get to the train station."
    • 9.1 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.2 "92% said the reception staff was great."
      8.6 "86% thought the service was very professional."
      8.0 "Management was excellent, said 80%."
    • 7.3 "Good breakfast."
    • 7.3 "Tasty food."
      9.2 "Yummy desserts, said 92%."
      9.0 "90% were happy with the price."
      8.0 "80% loved the dining experience."
    • 6.4 "Internet is average."
    • 5.3 "Rooms are ok."
      6.4 "Beds were acceptable for 64%."
      6.6 "Only 66% said rooms were clean enough."
      5.9 "Only 59% thought the shower was ok."
      5.5 "55% said the view was so-so."
    • 4.3 "Not very comfortable."
      1.4 "86% said rooms were small."
      3.9 "61% criticized the small bathroom."
      1.8 "Air conditioning was criticized by 82%."
    View all review categories

    Overall rating

    9.0 Excellent
    Based on 1,668 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      9.8 "98% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
    • 9.5 "World class service."
      10.0 "100% found the staff to be very friendly."
      9.2 "92% said the reception staff was great."
      8.8 "88% thought the service was very professional."
    • 7.1 "Good breakfast."
    • 6.6 "Internet is average."
    • 5.3 "Rooms are ok."
      5.9 "Beds were acceptable for 59%."
      6.4 "Only 64% said rooms were clean enough."
      5.9 "Only 59% thought the shower was ok."
    • 3.8 "Not very comfortable."
      1.3 "87% said rooms were small."
      4.1 "59% criticized the small bathroom."
      1.7 "Air conditioning was criticized by 83%."

    Overall rating

    8.8 Excellent
    Based on 614 reviews
    • 9.7 "Terrific location."
    • 8.8 "Great service."
      9.6 "96% found the staff to be very friendly."
      8.1 "81% thought the service was very professional."
      9.3 "93% said the reception staff was great."
    • 6.7 "Breakfast is mediocre."
    • 5.4 "Average value."
    • 4.2 "Rooms are not good."
      1.3 "87% said rooms were small."
      4.7 "53% complained about the bathroom."
      1.5 "85% thought they were poorly maintained."
    • 3.8 "Not very comfortable."
      1.3 "87% said rooms were small."

    Overall rating

    8.8 Excellent
    Based on 644 reviews
    • 9.8 "Terrific location."
    • 8.7 "Great service."
      9.8 "98% found the staff to be very friendly."
      9.2 "92% said the reception staff was great."
      8.5 "85% thought the service was very professional."
    • 7.2 "Good breakfast."
    • 6.5 "Internet is average."
    • 6.3 "Average value."
      5.8 "Breakfast prices were ok, according to 58%."
    • 6.1 "Sufficient wellness & sports facilities."
    • 5.1 "Rooms are ok."
      6.1 "Beds were acceptable for 61%."
      6.5 "Only 65% said rooms were clean enough."
    • 4.0 "Not very comfortable."
      1.5 "85% said rooms were small."
      1.7 "Air conditioning was criticized by 83%."
    View all review categories
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Solo Hotel
    Guests recommend this hotel for solo travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Professional service"
    "Great reception"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention:
    superior double room
    interior design modern
    free mobile
    underground train station
    alerted staff
    prevent water
    saudi
    husband birthday
    vera
    polite professional staff
    More

    Photos
    Map

    Map