Pros: "we booked Premium economy, super !!! boarding was well organized. staff correct and friendly. well informed by app."
Cons: "nothing. it was o.k."
Cons: "Please notify customer full details of schedule and do not change the flight information last minutes."
Cons: "Taipei airport lacks seating in general wait area. There is congestion and slow lines to proceed from there to larger waiting area below."
Pros: "Good aisle seat given & very good food selection and in flight crew service"
Cons: "Better organize boarding sequence, I notice the space limitation in the line for boarding."
Cons: "First time flying with EVA and was better than I expected. Crew was super friendly. I had a layover and flight was always on time."
Pros: "Friendly crew. Comfy seats. Timely meals and snacks."
Cons: "Food is too salty"
Cons: "Great experience, will use EVA again."
Pros: "Good but the service good but not excellent"
Cons: "A better selection of movies and a bit more legroom."
Cons: "Baggage claim took forever. I waited 45 mins for mine to show up."
Cons: "seats 26A and 27A are terrible seats. The seat divider is 4-5 inches wide and protrudes in to the footwell. When the passenger in the forward seat places his seat all of the way back. It is almost impossible for the person in these seats to get out to the aisle."
Pros: "Bathrooms are clean. They gave you some bread and snack and water for a 2 hr ride."
Cons: "Food was cold - maybe can do room temperature but happy they feed you."
Cons: "Food was little disappointing this trip..."
Pros: "On time"
Cons: "All was ok"
Pros: "Comfort, crew, food"
Cons: "Choice of movies somewhat limited (in English)"
Cons: "The food taste not so good."
Cons: "Eva’s Air is cheap with drinks, whether water or wine. About a Dixie cup of each for a meal."
Pros: "Good Service and Very Polite"
Pros: "Comfortable seats in economy, pretty decent entertainment, our flight from Chixago landed in Taipei at 4am. Getting through immigration and customs a breeze."
Cons: "Made us check our hand luggage in even though it fit in sizer because it was 3 lbs too heavy. Food and wine mediocre in economy. Not enough liquid served on cabin staff pass through or at dinner. Had to keep asking."
Pros: "Flights attendants were helpful. Washrooms were regularly checked for cleanliness."
Cons: "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."
Pros: "Food and service"
Cons: "Seats not very comfortable, not enough room for knees/legs"
Cons: "The way the ( check in process ) Manila"
Cons: "Same as prior flight"
Pros: "The food and the service was excellent. Nice screens on all the seats with good movie, tv, and music selections. For a 16 hour flight I’d say it was a great experience."
Pros: "Everything was great!"
Pros: "I had a question about my ticket and had to call customer service, and was speaking with a REAL PERSON who was actually helpful within 5 mins! An airline miracle. Very gracious checkin, Great inflight service."
Cons: "Try to get an isle seat- seats feel small."
Pros: "I came 32 mins before the flight because I went home to get my passport. They said they close the door like 20-30 mins which mean they were able to board everybody in just -2 to 8 minutes only. Amazing. No other flight available for one week because it’s christmas season. I’m not going to the detail of not having my passport (I never left my passport before). They are cheaper from competitors for a reason. No heart here at all. Accident is not acceptable."
Cons: "What to like? No comment yet, first time “to try”"
Cons: "Air stewardess should smile more. More movies in the in flight entertainment"
Pros: "Complimentary upgrade based on being star Alliance gold. Thank you"
Pros: "flight is on time. you can pre check. crew is helpful. amenities are there. one of the best long flights i had."
Cons: "The flight has too much turbulences."
Cons: "One crew member was so rude to me, Then my husband tried to lodge a complaint at the service desk and the manager was rude to him about it. Food is gross. Crew didn’t offer enough drinks or water for the length of flight. Economy seats are tiny and cramped."
Pros: "Flying EVA is always a great experience. This time no different. Elite cLass is very much worth the extra cost."
Pros: "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
Cons: "Food just okay."
Cons: "Flight was cancelled and no one communicated to me. I got up at 2 am and went To the airport at 3 am and then found out that the flight was cancelled. Had to talk to many people to put me on a different flight. Lot of confusion and chaos"
Pros: "Great flight attendants"
Pros: "I was able to request a special meal, vegetarian, before my flight, food was served hot and very tasty"
Cons: "For me, they always leave the lights on way too long. But did find a nice blindfold in the bathroom to block out the light."
Pros: "Overall Eva is a good airline (certainly beats United), but had a problem with the meal request."
Cons: "Requested child meal at the same time as booking seats (all online). Seats were as reserved, but had no record of child meal request."
Pros: "TPE-SEA had a much better crew and plane that was much newer and had good entertainment sets"
Cons: "The crew for the SEA-TPE were an unhappy bunch. If you did not speak mandrian to them, they simply ignored you. They were rude and made me feel like I was a second class passenger TPE-KUL KUL-TPE had no entertainment. Just the screen to share in the front of the plane. I wish I knew in advance."
Pros: "Checking and in-flight staff were professional and courteous."
Cons: "The flight delay which caused passengers to rush for the connecting flight to the US in less than 40 minutes. Barely made it. Unnecessary stress for fear the checked-in luggage did not make the connection."
Cons: "there was little in flight entertainment options"
Cons: "Food was bad, crew was rude and very unattentive. Over all it's a very bad experience."
Pros: "The crew The time of the flights"
Cons: "Food options were narrow Online seat selection wqs not allowed"
Pros: "Crew service"
Cons: "Entertainmen not too many"
Pros: "Overall good flight. You get what you pay for. Staff was wonderful."
Cons: "In flight entertainment could have been a bit better, but other than that it was a good flight."
Cons: "Surfboard charge not very good"
Pros: "There was a lot to keep you busy."
Cons: "The food was dry."
Didn’t announce reason for delay. Staff was vague about departure time. Flight crew could have asked if we need help in figuring out the controls and adjustments. Staff needs to be more helpful
They didn’t announce priority boarding at all. Needed to walk up and check at gate
The luggage wasn't handled properly. My checked in luggage was damaged badly.
Experience in IAD could have been lot better. IAD is one of the worst airport ik n terms of service. Chennai is also equally worst with too many bureacracies.
Pros: "Having social distance space to take a nap"
Cons: "I sat in the middle seat of the middle of the plane and the staff kept skipping me during meal and drink service because they assumed the other side took care of me. So that was annoying. I had to keep flagging them down."
Pros: "Amazing trip Qatar airline is great"
Pros: "Very pleasant and comfortable flight with QA."
Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."
Pros: "Great food, great seats, everything was smooth overall"
Pros: "Great food and service. I like the short layover / transit time."
Cons: "Multiple security from Doha to Chicago. One should be sufficient."
Pros: "Amenities like, Tooth Paste, Brush and Headphones."
Cons: "Liquor and Wines needs Varieties."
Pros: "Crew was exceptional. QSuite very comfortable."
Pros: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."
Cons: "Low cost airline so they charge you for everything. I had to pay $159 to check a bag for a 1.5 hour flight. That nearly doubled the cost of the original ticket. By the time they charge you for everything, you don't save any money. And they even weigh every purse, backpack, handbag, etc. at the gate and start charging customers for carry on. Don't fly with these guys. And because their customers are dissatisfied, all the employees I encountered were rude."
Pros: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
Cons: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"
Pros: "The crew were very friendly"
Cons: "The boarding was delayed"
Pros: "Same again the crew were fab"
Pros: "Good aircraft, crew attentive."
Cons: "Food was poor."
Pros: "The cabin crew was fantastic and made the experience very positive."
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Cons: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Pros: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Cons: "Qatar Airlines charged us a 600 Euro fee for missing a flight even though we contacted them before to explain the circumstances beyond our control."
Pros: "Flight attendants very attentive and helpful, wheel chair provided at Doha airport by helpful and friendly staff, comfortable seating in business class. Overall I would give my flight an A rating."
Cons: "I do not have any complaints, except one bathroom I used was not as clean as I would have preferred."
Cons: "Seat not very good"
Pros: "All around a great experience."
Pros: "The crew! Had a very bubbly and friend mostly Filipina crew that were extremely friendly and helpful. Having a nice smile certainly helps with the long flight duration!"
Cons: "Food food food"
Pros: "Crew welcomes"
Cons: "Bad takeoff and landing"
Pros: "The Plane was good but not updated with new data"
Cons: "Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean"
Cons: "light breakfast and light snacks for an 8-hour flight? come on!"
Pros: "The airline stewardesses were Fabulous! Especially one from Doha to Cape Town. Food was good and more than enough to eat. I was impressed by the scheduled meals and drink offers , very important for a dietetic"
Cons: "No leg room, can't stretch your legs properly so my bad knee was in pain"
Pros: "Everything, great airlineevrething"
Pros: "Great service and food"
Cons: "Catering and seating. They ran out of food and drinks"
Pros: "Comfortable seats, clean plane and airport. Only reason for choosing Qatar airways was cheapest fare."
Cons: "Few crew members attitude and services are highly unprofessional. Everything at Doha airport is way more expansive than neighboring international airports. Food quantity and quality in flights is below average. Security at Doha airport are highly unprofessional and have no respect for passengers and their privacy."
Cons: "qatar airlines has some old airplanes foods are not good"
Pros: "Leg room in economy"
Cons: "4am in the morning. I wish it was around 12 or 1am or 7am in the morning."
Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"
Pros: "Everyone on board was pleasantly and helpful and that goes a long way."
Pros: "Very friendly flight staff."
Pros: "I have been in qatar airways many a times and they have done an excellent job connecting Kathmandu to outside world. The experience is usually very nice-the plane is in good condition, the fly crew are always smiling and helping, the food and entertainment are great."
Cons: "May be this is one time thing, but the ground crew were terrible, particularly the man who was on the check-in counter. Spoke with a robotic tone and was very rude. Spoke as if he owned the plane and we were asking for a free ride. Very disappointing start to a long journey."
Cons: "The food was not as good as previous Qatar flights I have taken. Should be more meditarrean/Arabic tastes to suit the passengers."
Pros: "I love the help given by ground crew in KLIA upon arrival. The crew waiting at the exit gate to make my transit quick and easy. The staff took me right to the flight gate, issue me the boarding past without me spending time to locate the transfer counter.. It was hassle free. Bravo! Please keep it up with this excellent service"
Cons: "The vegetarian food, noodle with bamboo shoot was too salty and plain."
Pros: "Service and bartender."
Pros: "Crew did their best"
Cons: "Plane entertainment was outdated and poor. Plane itself is also lacking comfort"
Cons: "No Chinese food to choose"
Fine Emirates service, everything you'd expect. Good food and drink, good service, good entertainment. Not the worst seats, for economy class. Only real problem was the lack of mask enforcement. Probably about 5% of passengers didn't bother, and the crew didn't do anything to ask them.
Pros: "I was upgraded to business class"
Pros: "All the service."
Pros: "Entertainment always the best!!! The spacious seat and quick check in system"
Cons: "The crew can improve by more attentive and Mayb more staffs. The flight is full, they quite busy. But General is good. The food can be better options"
Pros: "Friendly crew"
Cons: "Free WiFi"
Pros: "Double seat on economy class upper deck"
Pros: "I am a very tall man, 205cm, and I am always worried when I travel that I would not get the first raw or emergency seat. But Emirates always pays attention to my problem. And the economy class seats on Emirates have more leg rooms than on other airlines."
Cons: "I could not use the onboard wifi on the flight from Jakarta to Dubai (Boeing 777 300er) and from Dubai to Amsterdam (Airbus A380)."
Pros: "Crew were rushed. Wifi didn't work. Lost my luggage on one flight!"
Cons: "Flew airbus 380 all the way and it was super comfortable!"
Cons: "The PA system can be deafining when it interrupted the music. Overall it is just another cattle class now."
Pros: "Exceptional flight super comfortable"
Cons: "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."
Pros: "Fabulous flight and trip to Australia"
Pros: "the food is excellent"
Pros: "Emirates has great programming and the TV screens are the best I've experienced among airlines. LOTS of choices, great sound, screens not to dark like many on US-based carriers and GREAT Headphones."
Cons: "Restrooms, even before flight took off, smelled of urine like they had not been cleaned. Lines to use them were very long. Leg room SUCKED (and I am not a big person).....maybe 30-31 inches, but my knees were banging up against the seat in front of me!!! I booked this ticket thinking that economy would have more room than US-based carriers and it did not. It did not help to have a very large man spilling over into my seat from the middle seat (although he was very nice....still resent paying for a seat I don't have full "bandwidth" for),"
Pros: "It’s no choices small portion"
Cons: "No taste a"
Pros: "Excellent all round.a"
Pros: "My first flight with Emirates. Excellent all round"
Cons: "Boarding from connecting flight was manic, gate closing as we arrived only to then sit on the plane for about 40 mins before it moved. Extra leg room seats at extra cost are near toilets and watching the comings and goings from there is not pleasant. Staff ok but nothing special, left waiting with forms for lost luggage, little explanation. Plane decor looks tired, seats narrow. Luggage lost. Know why I like to fly Thai airways"
Cons: "Food was pretty bad."
Pros: "Smooth flight, courteous staff"
Pros: "Excellent. All the staff were great and helpful."
Cons: "I forgot to ask them to put to add my quantas points for the flight home and an worries I can’t noe but need to try and do that tomorrow. There was no where to add them when I booked the flights."
Pros: "Food as requested: Great Entertainment:great Crew: Nice 16 hrs flight didn’t seem boring at all"
Pros: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Cons: "Cannot think of anything I dint like"
Pros: "It was my first time flying again in ten years and my first time with emirates. I was expecting excellent standards and I´m very pleased to say I was not disappointed!"
Pros: "The staff was excellent"
Cons: "The wet bun for a snack was terrible."
Cons: "Emirates chairs couldn't decline recline"
Pros: "Left on time. Reached early. Flight crew was friendly. In flight entertainment was good."
Pros: "Overall a pleasant and comfortable flight."
Pros: "It felt comfortable."
Pros: "Staff and the choice of movies in the entertainment system."
Cons: "The food could be better. Should provide choice of fruits, salad, yogurt etc."
Cons: "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
Pros: "Except the seats satisfied overall."
Cons: "We have booked two tickets separately. One for me and the other for my wife and kid. But we were travelling together. When we checkin, we told we need the seats together. But, they did not give the seat together."
Pros: "Excellent cuisine and wine/beverage. Excellent seat layout Excellent flight attendant service"
Cons: "Some issues with in-seat entertainment systems (some movies did not play properly)."
Cons: "I would prefer to have slightly wider seats in economy for such a long flight they are a little cramped"
Pros: "The flight and accommodations were wonderful during the flight. The accommodations during the layover were nice at the Boston Courtyard Marriott. Pam & Keith Schroeder"
Cons: "We waited in Dubai 3 hours for connecting flights to arrive because of fog. When we arrived in Boston, they told us we had missed the connecting flight to Detroit by 20 minutes and could not fly back until 26 hours later. We were disappointed that the $50 dinner voucher would not allow us to each have 1 alcoholic beverage. (We should have read the fine print...)"
Pros: "Great service, comfortable seats, and great entertainment ..the food isnt too bad depending if ur not a picky eater, but overall its the best"
Pros: "Crew is very accommodating and nice. Boarding is smooth."
Cons: "Food is horrible and the plane is unclean. Bathrooms need to be cleaned often on a 15 hour flight."
Cons: "The crew wasn't as attentive to me as they were to the gentlemen on the plane. Felt a ignored quite a bit."
Cons: "Delay in leaving the plane even I were seated first raw!!!"
Pros: "As commented above."
Cons: "As commented above."
Pros: "There was sufficient legroom at the seat. Amenities were provided to remain "fresh". Not computer literate, the entertainment was more than adequate."
Cons: "I told the flight attendant while boarding that it was not appropriate to have very little children on a flight of this length. Much to my chagrin, an Indian woman had two howling urchins one row in front of me. These howling urchins proceeded to scream their lungs out for 11 of the 13 hours of the flight!! One of the babies was so small, it looked like she had just pushed the critter out earlier that day!! Had they told the Indian woman to drive or swim to Dubai, the ratings would've have been excellent. I did not pay good money to have to sit in a NURSERY!!!!!"
Pros: "Emirates flight and on flight services were Superb!"
Cons: "Bought tickets on Malaysian Airlines quota/allocation but was turned away by Malaysian Airlines counter becausw its operated by Emirates. Im a silver card holder on Oneworld ao I wanted to have less queue by using Silver card privileges at Malaysian Airlines counter but was not accepted. Had to go onlong queue at Emirates in KLIA but it was fast."
Pros: "Good service good leg room swift boarding and off boarding"
Pros: "Food, service and the crews behavior to be honest I'm very satisfied from that flight so I recommend all my friends to try once on Emirates. I really appreciate for the services."
Cons: "There is nothing to mention that I didn't like it everything was on time."
Pros: "Overall experience was good"
Cons: "Up grade with new movies. When I was booking the flight I choose my seats. But they at the airport they change the seating and separate the family."
Pros: "Was ok"
Cons: "If got good deal I will go with them again"
Pros: "Service and food."
Pros: "When do you need help they always happy Helping"
Cons: "The best"
Cons: "The flight attendant actually worked very hard. But I don’t think they have enough people working in the economy. I asked for a cup of coffee twice from 2 different flight attendant. Never got it"
Pros: "Conformt ,enjoy and on time"
Pros: "Excellent crew"
Cons: "It was nice experience"
Pros: "Entertainment, restroom facilities and toilettries"
Cons: "Training for flight attendants"
Cons: "flight always late as usual"
Pros: "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
Pros: "Food and seat was great."
Cons: "Wheelchairs took a long time to pick us up"
Pros: "I like the way Cathay has changed the process for selecting and serving dinner in business class. It adds a bit of class to the experience."
Cons: "Slow and old entertainment system. Bad seats"
Cons: "Delayed without notice."
Cons: "Delay flight and slow boarding and leaving plane."
Pros: "Service and plane"
Pros: "Excellent ..."
Cons: "We were served only breakfast and lunch ... in 16 hour travel with a cup of noodles if you asked, the stewardess needed to get reminders couple of times. The steward serving food was excellent. No coffee nor drinks were offered after meals. Food was good though."
Pros: "The overall service is great for the airfare price I paid. Can’t complaint! That being said, I would definitely use Cathay Pacific again in the future for this price range."
Cons: "The smaller plane (and thus smaller seat) in the 2nd leg of 3+ hour flight. Food is OK, but I can’t complain for the price I paid."
Pros: "The overall boarding arrangement is smooth. Crews are friendly."
Cons: "The further delay made us arriving Hong Kong at midnight. We reach home at 1.30am."
Pros: "Smooth and pleasant flight with no interruptions which enabled sleep on a long overnight flight. The plane was older than on the previous flight from Melbourne to Hong Kong and was noticably short on toilets for the number of passengers."
Cons: "Food was mediocre in flavour and variety."
Cons: "Very hard to understand air host's english."
Cons: "Didn’t like the seating arrangement. The check in counter was unwilling to accommodate us, even when we tried to check in four and half hours prior departure. We were unable to seat together for the long flight. On the plane, I noticed 2 family members travel together got aisle seat. I was really disappointed that Cathy Pacific allowed passengers pre-select seat in this method and has no authority or unwilling to accommodate others that flight together. Will not flight Cathy Pacific again."
Pros: "Everything was great !"
Cons: "Food was average"
Pros: "On time, easy check in and boarding"
Cons: "Lack of variety in food choices, long wait at tarmac for take off from Beijing"
Pros: "Crew was excellent with great service and appropriate amount of information from captain"
Cons: "Baggage return upon arrival not very good Also airline requirements of arriving 3 hours before flight is a cruel joke."
Pros: "Super friendly inflight staff, especially on my flight to canada"
Pros: "I like the snacks offered"
Cons: "Great crew we got a soft landing"
Pros: "Efficiency of Operations, efficiency of service and attitude to pleasing customers, great choice of movies, excellent aircraft"
Cons: "For two hours flight food was adequate"
Pros: "The organization of the boarding was well done. The plane was comparatively roomy, the servers were efficient."
Cons: "The boarding was delayed and although the stewards were efficient, little things like running out of noodles and running out of the chicken option on the dinner menu marred the service."
Pros: "Seats weren't much comfortable."
Cons: "Food wasn't bad but above average."
Pros: "Customer service and food was great"
Cons: "Planes are old do not have larger entertainment screens and don't have wi fi"
Pros: "The crew was polite and efficient."
Cons: "I had requested special vegetarian meal. Although I did receive this meal, it was barely a meal, the full course was not provided. Only the main course and salad was provided. The bread(bun) and dessert were missing. It's not clear to me why vegetarians would be deprived of a full course meal."
Pros: "The crew members treated me well."
Cons: "The entertainment system in my seat didn't work. The screen froze. I requested the hostess to reset. The entertainment screen didn't recover even after reset and was still frozen until the end of the trip. For 12 hours, I sat in my seat without an entertainment system which was very boring."
Pros: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Cons: "The number of ads before in flight entertainment could start (i.e. movie), but that's a trade off I'm guessing, so not a big concern."
Pros: "Comfortable seats, clean toilets, great service, awesome entertainment options, great movie selection with search by keyword"
Pros: "hospitality is very good.comfortable journey."
Pros: "Great movie choices"
Cons: "Seat spacing was horrible"
Cons: "As above. Total failure by Cathay pacific. We were abandoned."
Pros: "Comfortable seating, good tasting meals, and excellent service!"
Cons: "Not a thing! Everything was really great!"
Pros: "The seats (in business) were wonderful and made it easy to sleep. As I wanted to sleep, I did not access the entertainment system. The staff was great."
Cons: "The food was ok for airplane, but really expected a little better."
Pros: "Crew was genuine and proactive in helping passengers"
Cons: "Food portion too little"
Pros: "Crew/staff very professional,"
Cons: "Service.. Got ignored when asked for coffee. Got ignored when food choice came around. Lady sitting beside me also got same service ignored"
Cons: "Impossible to contact by chat or phone.... prefer Singapore airlines..."
Pros: "Everything was good I didn't have any complaints about the service or flight time"
Pros: "I got food poisoning"
Pros: "I had requested a diabetic meal and they came to talk to me about any other specifics that could be affect the reasons for my choice for have a diabetic meal. The flight attendants were very courteous and polite"
Cons: "It has nothing to do with the airline really, but the person in front of me had their seat back but because of the long legs of the person behind me, I was unable to recline, so I did sometimes feel in a bit of a closed spot. Not the airline's fault really."
Pros: "The quick response of flight attendants and the comfort of the economy seats."
Pros: "The crew did what they could to keep their moral up. Chinese airports are famous for always being late, and now I've experienced it. I don't think it was Cathay's fault. The layover arrangements in Hong Kong were handled brilliantly by the airport crew. Transportation was provided to the hotel, the hotel was the nicest I've stayed at in China and they weren't confused by everyone showing up (as often happens on layovers). The new boarding passes and cab voucher were provided cheerfully and everything was clearly explained by attentive people."
Cons: "There was a horrendous delay getting out of BJ. The captain was clearly distraught and very apologetic, bu what can you do when, after two 1-hr delay periods, traffic control says it may be as much as three hours more? The cabin crew were already clearly tired at the beginning of the event, and I'm sure it was all they could do to keep us all together."
Cons: "Everything was great."
Pros: "Can't really remember."
Cons: "Flight time respect. Earlier flights. Charging system for phone or comuperr and if there was internet availability in flight."
Pros: "Seats were very uncomfortable"
Cons: "too expensive for flights"
Pros: "it is a nice program it's wonderful for flying out good price on for totally is excellent website"
Cons: "It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally."
Pros: "So far nothing. Plane from Ukraine was delayed by 2 hours and we missed our connecting flight to Washington DC. Now we have to spend a night in Istanbul and missing the event that we had to attend on Feb 26!"
Cons: "Would be better if flight waited just 15 min to let passengers from delayed flight to get on board"
Pros: "The crew was great and loved the meal given during flight."
Pros: "Smooth service"
Cons: "The dessert. Change it from always service mousse"
Pros: "The full recline seats were really good and comfy. I could sleep on my side which is what I prefer. Good food and excellent service"
Pros: "Courteous and helpful crew"
Cons: "My seat was broken. Entertainment system was non responsige and expressly slow. Couldn’t hear anything from the earphones."
Pros: "It was so smooth. Crew was so nice. Food was delicious. Airplane was so comfortable."
Pros: "Friendly crew, boarding on time, leaving and arriving on time, well maintained planes, clean."
Cons: "Seats on this flight were even smaller than the previous. It almost feels that these seats were designed for little kids."
Pros: "I got upgraded to business class, only the fourth time in 60 years flying!"
Pros: "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
Cons: "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"
Pros: "One sign had row 27> The other sign had 28 >"
Cons: "Mass confusion resulting in slow boarding."
Pros: "Great entertainment, good seat comfort (even in economy seat), good food and friendly service."
Pros: "I was very much impressed with the care and attention of people concerned about me boarding my plane on time once I reached the boarding gate."
Cons: "The difficulty I encountered in discovering and finding my boarding gate in Boston."
Pros: "Truly the best airline company! Affordable luxury & precision! The food offer got a bit poorer, but that is just a small speck against evil eye for this company :-)"
Pros: "The flight attendants were amazing. The entertainment. And the comfortability"
Pros: "Quality of Service"
Cons: "Customer service was very poor while we were struggling to get back to the US while the hurricane was coming to FL. We tried twice to fly home earlier because we knew the flights were going to get cancelled but the airlines wanted to charge us $1500 for that. So when the time came and the flights got cancelled they were trying to adjust the flights and we got stranded away from our kids. Overall it was not a great experience as far as their customer service and we were not happy with how they chose to handle things."
Pros: "Best Movies and easy to go everywhere. Food voucher was available in case you have flight later than 6 hours."
Pros: "great vegetarian food"
Cons: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
Pros: "Flight was on time and seating spacious."
Cons: "Preboarding seating was rather limited and the food basic."
Pros: "They accommodated my service dog even without being in the system.They are always very nice and look after me perfectly!I was super late for boarding on the way from NYC and they helped me out!"
Cons: "I called the Customer service to let them know I have a service dog and she wasn't in the system neither the way to Hungary or back!I had a little trouble because of that!I asked to sit at the isle for the same reason and they gave me a seat and then moved me because they said I cannot sit there with a dog.They wanted to give me a middle seat but fortunately a nice girl swapped with me for the Isle seat!"
Pros: "My above score should be 5 stars in all categories. They were running a special price on business class upgrades. It was fabulous: food great, service attentive, and seat that totally reclined to bed. I slept over 8 hours."
Cons: "I could not change the stars above."
Pros: "Short flight with no issues."
Cons: "No problems--everything average."
Pros: "the crew were great clean cabin"
Cons: "no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times"
Cons: "They had to reset the entertainment system multiple times"
Cons: "They lost my baggage. And i have all my medicine in it."
Cons: "Missed the flight bc they changed the gate for the flight without making any announcements. Told me I could pay a penalty fee in excess of $450 to be out on another flight even though same flights to Amsterdam where currently $213 online. When I told them about the price of the tickets online, the response of the customer service agent was "yeah, sometimes the penalties are high". He didn't do anything to try to help. The entire Turkish airlines team at IST is the biggest joke for a customer service team I have ever encountered in any line of business. I have never met a group of "professionals" that are so unprofessional, rude, void of empathy, and overall customer service knowledge than the turkish airlines team at IST. I will never conduct business with Turkish Airlines again and will ensure all my friends, family, and colleagues try their best to avoid them too."
Pros: "Everything was great."
Pros: "Missed my flight because the airport changed gates and didn't announce it. Was told I could pay a penalty o in excess of $450 to be placed on another flight, meanwhile same flights from Istanbul to Amsterdam were going for $213. I will avoid Turkish Airlines at all costs. Customer service is terrible. The most unprofessional, rude, ignorant, and disrespectful staff represent Turkish Airlines at IST. Furthermore, an email complaint has been ignored."
Pros: "Nice little commuter plane from one destination to another. Nothing particular fancy or negative to say other than a good charter plane to get to your layover for the final flight back home."
Pros: "Quality experience all the way around"
Pros: "The food was amazing."
Cons: "The inflight entertainment didn't work on one of my flights."
Cons: "Flight attendant didn't instruct the passenger infront of me that during having food he have to upright his seat"
Pros: "EXCELLENT AIR LINE"
Pros: "Spacious, nice, friendly, I didn't eat the food because I have dietary restrictions but it looked good."
Cons: "Lousy boarding, we were standing on the bus for a long time, in front of the not ready airplane. Entertainment was bad, the sound plugs didn't work properly, the movies kept breaking off. Not a standard we were expecting at all :("
Pros: "enjoyed the entertainment in flight movies, food service was good and the seats were fairly comfortable"
Cons: "Took a while to board the plane a lot of standing around it seemed for no reason"
Pros: "There was free movies to watch along with a travel bag."
Cons: "The food options were not good for vegetarians or vegans."
Pros: "Helpful cabin crews"
Cons: "Interval between servings of meal is too long"
Pros: "Good food great passenger service."
Cons: "Having to take a bus to plane"
Cons: "Baggage handlers poor. One of my bags was dented and the other had a buckle broken."
Pros: "Everything, confort, food, crew,entertainment, excelente experience"
Cons: "A small delay arriving from Kuala Lumpur to Istanbul, we had to run for the transfer flight even though it was with the same airline"
Cons: "I didn't go and was refused my refund"
Cons: "In contrast to my former experiences at different airports in Zurich, Boston and Istanbul, the check-in staff at Tabriz airport were really rude and non-cooperative. I had hard time checking in and my belongings inside my back pack was rejected due to less than 1 kilo excess weight. The behavior was unacceptable. I might reconsider taking Turkish flights from smaller airports in future, or taking it at all."