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Cons: Caboj crew were unfriendly and bordering on being rude. The basic rule of any service is to smile but when you've cabin staff whi look grumpy on a 7h flight that speaks of poor training of cabin staff. Etihad needs to do much better to retain customers on this hot segment.

Pros: Crew were responsive. 787 has more legroom & better recliner, window shading was amazing

Cons: Vegetarian food quality needs improvement

Pros: Crew was amazing. Service is top notch. You get to eat whatever you want whenever you want (no fixed time for menu serving).

Cons: The in flight internet should be of better value for business travelers. Emirates offers full flight connection for business and first class.

Pros: Amazing crew and excellent food and beverage choices

Cons: Timing!!

Pros: The new Boeing airplane. Business class is truly business class.

Cons: Serve alcohol

Pros: I just like long international flights so everything was great

Cons: Only issue I had was how cold it was

Pros: Nothing

Cons: The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses

Pros: Everything

Pros: Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness.

Cons: Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air.

Pros: The seat 21A was absolutely horrid inducing claustrophobia due to limited space all around on a full flight long delayed on ground after taxiing for departure.

Cons: Etihad needs to be more sensitive of passenger comfort and avoid being so stingy with economy class seats (21A)

Pros: The new Boeing airplane. Business class is truly business class.

Cons: Crew’s were not professional enough

Pros: Helpful crew and flight was comfortable overall

Cons: food quality used to be better. Need to keep the quality up

Pros: Flight was canceled without notice

Pros: The seat. The BC lounge , the A380 BC. The food the service all ex excellent !

Cons: The crew wasn’t friendly at all, not personal at all , I even brought chocolates all the way from California and only got a thank you from one cabin crew. Not friendly or personal at all

Pros: Crew were responsive. 787 has more legroom & better recliner, window shading was amazing

Cons: Vegetarian food quality needs improvement

Cons: Better comfort and services

Cons: The Seats were really old and no new movies

Cons: The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control.

Pros: They help get passengers to seat and with their luggage

Cons: They insist to wake you up if sleeping to ask if you want to eat instead of leaving you alone!

Pros: Good service from the crew and food was good

Cons: Flight was delayed and there are redundant checks before entering to the gate. No internet service in the flight and was a very long flight (14 hrs)

Cons: The lounge is a bit far from the departure gate, so I waited with regular economy class travelers. It would have been nice to have had a closer dedicated area for business class.

Pros: Flight was canceled without notice

Cons: Departure on time

Pros: Everything was excellent .

Pros: The boarding process was efficient. The crew were friendly and professional.

Cons: The Entertainment system broke down 3 times during the flight.

Pros: Nothing

Cons: The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses

Pros: Very unprofessional crew, particularly Katarina who had quite an attitude and twice left out the last four rows for drinks and coffee. Simply out of laziness.

Cons: Online check-in had website issues and did not allow seat selection. Web check-in and on board service need significant improvements. Would not fly Etihad again; much higher standards and better service with Emirates or Qatar Air.

Pros: Food varieties are not that good

Cons: Make the food quality, quantity and varieties to be improved

Pros: The crew was very good.

Cons: Food needs to be improved. More space near washrooms and for moving around in long flights should be provided.

Pros: My seat was just fine, it was only a 1.4 hour flight

Cons: The food was not great, however I want to say thank you very much for having something

Pros: Value

Cons: The food could be better.

Pros: :(

Cons: :(

Pros: Early boarding. On time

Cons: Cabin temperature v cold

Pros: Business Class Seats were comfortable

Cons: Better comfort and services

Pros: The seat. The BC lounge , the A380 BC. The food the service all ex excellent !

Cons: The crew wasn’t friendly at all, not personal at all , I even brought chocolates all the way from California and only got a thank you from one cabin crew. Not friendly or personal at all

Cons: 1. The crew from Abu Dhabi to Belgrade was appalling. As we touched down at Belgrade Tesla airport, and were still taxiing, many passengers stood up, opened up the overhead compartments, took out their carry-on bags (some were pretty big hard top) and left it on the aisle. The overhead compartment doors were left open and once or twice the crew at the back murmured them to sit on their seats and strap themselves. But neither did the crew come up to severely reprimand them nor did the passengers seem to care. IT WAS THE MOST SHOCKING EXPERIENCE in my over 25 years of flying. Terrible service on part of Etihad Crew. 2. We'd just an hour's transit in Abu Dhabi airport and there were numerous passengers still trying to disembark from the Kochi-Abu Dhabi flight, pass through security checks, walk quite a distance to the gate and then get on to the bus to board the aircraft. Strangely there was no Etihad personnel helping us to navigate through this absolute chaos. Many people, young and old, were literally running with their bags. Some of us yelled that we'd a short connection and then one of the ground staff tried to make way for us to navigate through the huge queues waiting for security. This process could've been managed infinitely better. Just imagine if there were elderly passengers or little children? 3. Food was terrible. I'm a vegetarian and usually Asian vegetarian is reasonably good. In this case the rice was poorly cooked (grainy), lacked any variety (anybody who's familiar with Asian food can assure you that there're amazingly tasty and healthy vegetarian dishes that can be prepared - if Etihad needs help they're welcome to contact me). I'm surprised by all this. Try Emirates and one can see the quality of the food. 4. We'd to collect our boarding passes at Belgrade airport. We've a carte de legitimation (CDL) residence card for Switzerland but it seemed obvious that the ground staff at Belgrade have no clue what a Swiss CDL looks like. My wife who's a South African national cannot obviously enter Switzerland without a visa but the CDL is a legitimate document and that should have been it. Further we'd been checked in from Kochi to Zurich (and our bags had been checked through to ZRH). It's obvious that Belgrade staff are poorly trained and it caused unnecessary waiting time (nearly 30 minutes) and senior staff had to be summoned to clarify. I'm terribly disappointed with the overall service of Etihad. I'll never fly through Belgrade for sure. It's horrible and the travel desk were not particularly helpful. In fact I'm considering never to fly Etihad again.

Pros: Good flight with good crew

Cons: None

Pros: B787 still like new and well maintained.

Cons: This is a long flight I take often one Saudia. The seats still suck!

Pros: Nothing i liked

Cons: The departure time

Pros: Smooth

Cons: All was well

Pros: I am using SA from the last three years now. This trip change my mind about the airline reputation it’s competing very well with other airlines. The hospitality is improved 300% the staff are very friendly and professional. They listen to customer and resolved their issues if any.

Cons: Serve alcohol

Cons: More professional flight attendants.

Cons: None of us who flew from ny , received luggage’s in Dhaka. Still waiting

Cons: Serve alcohol

Pros: Nothing i liked

Cons: The departure time

Pros: Crew

Cons: Food

Cons: At Islamabad airport they asked to show authority latter of the person who purchased the ticket. Islamabad Airport they always bother if you are traveling by Saudi airlines.