Have to stand 1 + hours to board, very crowded gate
Pros: "Smooth boarding"
Cons: "If they could serve a light snack would be good"
Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Pros: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Cons: "Silk air"
Cons: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Pros: "The crew Were exceptional ."
Cons: "If The seat recline could go down a bit more innpremium economy, that would be perfect"
Pros: "Crew , announcements were restful , not loud and blasting like some airlines"
Cons: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Cons: "Great Airline. Great staff and service. Good food and drink."
Pros: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Cons: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Pros: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Cons: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Pros: "Amazing crew."
Cons: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Cons: "Seat space could be wider for working"
Cons: "Transit time is good for way too tight"
Cons: "My moslem meal selection wasn’t provided onboard"
Pros: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Pros: "I have tall family members and they had enough legroom even at the back of the plane. Service was excellent. Snacks and drinks were regular on offer even between meal. Very nice, professional staff even after 13 hours of flight. Just excellent. Thank you for this very pleasant experience. Will definitely fly Singapore Airlines again."
Cons: "There is room for improvement with the special meals. The non gluten brun was very hard. In general it would be nice if passengers could pre-order from a set selection of foods online what they would like on their tray. This would hopefully lower the amount of food that sadly goes to waste. Also it would be nice to have gluten free snacks on board. Flying with celiac disease is not easy."
Pros: "Wow they did not disappoint flight attendants Overdid themselves with amazing service planes are super clean and entertainment systems are state of the art great job Singapore Airlines can’t wait to fly with you again you definitely earned your #1 ranking"
Pros: "Food was pretty good. Loved the Weiss ice cream bars"
Cons: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Pros: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Pros: "Great service and very very comfy"
Cons: "Way too cold"
Pros: "The staff were so friendly and helpful."
Pros: "Service was spot on and food was good. Very comfortable flight overall."
Pros: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Cons: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Cons: "All good"
Pros: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Cons: "It would be great it the seats were leather so that plane would feel more cleaner."
Pros: "Crew, cabin and food."
Cons: "Lack of entertainment console at each seat"
Pros: "The attendants are pleasant to the eye, thats about it."
Cons: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"
Pros: "Foot rest, large movie screen, good food"
Cons: "They ran out of diet drinks."
Cons: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Pros: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Pros: "Service is very good."
Cons: "Too warm/hot inside the cabin throughout the flight."
Pros: "Great flight and entertainment options, friendly crew, free wine :)"
Pros: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Cons: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Pros: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Pros: "Hard to find lounge for bclass users"
Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Pros: "For as long 14 hour journey they sure make it comfortable."
Cons: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
Pros: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Cons: "Beware of babies on board."
Pros: "Leg room in economy is good, even for tall people. Food was actually quite good."
Cons: "Two of our family's seats would not recline, although they were not near an exit row."
Pros: "got us there, efficient and effective crew."
Pros: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Cons: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
it would have been great to be disembarked from an Air Bridge instead of being bussed around the airport after a 16 hour Flight.
Everything was good but they need to improve on time
Pros: "Excellent Cabin services."
Pros: "Amazing trip Qatar airline is great"
Pros: "Very pleasant and comfortable flight with QA."
Cons: "coffee is to strong and to many spicy foods"
Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."
Pros: "Great food, great seats, everything was smooth overall"
Cons: "Tbilisi-Doha delayed due to no A/C. Inadequate notices. Children yelling behind me, no action taken. Doha-BKK worse. Another 1 1/2 hr delay. Woman I’ll eventually taken off. Flight deck with inadequate notices. Then searched for woman’s overhead luggage. Others with delays elsewhere. Never again."
Pros: "Great food and service. I like the short layover / transit time."
Cons: "Multiple security from Doha to Chicago. One should be sufficient."
Pros: "Amenities like, Tooth Paste, Brush and Headphones."
Cons: "Liquor and Wines needs Varieties."
Pros: "Crew was exceptional. QSuite very comfortable."
Pros: "the new seating in Business Class is very comfortable and so similar, although slightly less spacious, than First on some carriers. Crew is top class. Doha is a great airport too. I prefer it to Dubai."
Pros: "The crew were very friendly"
Cons: "The boarding was delayed"
Pros: "Same again the crew were fab"
Pros: "Good aircraft, crew attentive."
Cons: "Food was poor."
Pros: "The cabin crew was fantastic and made the experience very positive."
Cons: "The food was not of the quality I would have expected from the expectation created by the airlines marketing."
Cons: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Pros: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Cons: "Qatar Airlines charged us a 600 Euro fee for missing a flight even though we contacted them before to explain the circumstances beyond our control."
Pros: "Flight attendants very attentive and helpful, wheel chair provided at Doha airport by helpful and friendly staff, comfortable seating in business class. Overall I would give my flight an A rating."
Cons: "I do not have any complaints, except one bathroom I used was not as clean as I would have preferred."
Cons: "Seat not very good"
Pros: "This has been one the good experience I had in so many years of travel"
Cons: "I requested a special meal but was not given what I wanted. But overall decent food"
Pros: "All around a great experience."
Pros: "The crew! Had a very bubbly and friend mostly Filipina crew that were extremely friendly and helpful. Having a nice smile certainly helps with the long flight duration!"
Cons: "Food food food"
Pros: "The flight got delayed for 4.5 hours. We didnt receive any call, sms or email informing us about the delay. We went to the airport for checkin only to discover that it was delayed! No justification or any reason were given to us. We are travelling with a baby. We had to get a taxi to return to our home and return back to the airport after 4.5 hours. Called qatar airways and send them a xomplaint email. No one cared to answer. The worst flight ever. Will never go with qatar airways anymore"
Cons: "Delayed for 4.5 hours. Extremely bad customer service"
Pros: "Crew welcomes"
Cons: "Bad takeoff and landing"
Cons: "light breakfast and light snacks for an 8-hour flight? come on!"
Pros: "Everything, great airlineevrething"
Pros: "Great service and food"
Cons: "Catering and seating. They ran out of food and drinks"
Pros: "They don't charge you for any seat in economy class"
Cons: "The boarding process feels very hostile, they are not nice and you are threaded as a terrorist (while they smile at you during the process). Since a new policy of TSA according to them, you cannot take your computer with you in the plane. This means that working in your way back is very hard and you will be loosing the day which is very uneficient. But what was even worse, is that they didn't allow me to check my bag in the last connection gettting to the US, instead they made me check it from my original destination which made me loose almost two days of work without giving me a logic response on why I couldn't check my bag from my inbound flight to the US. By the way, this protocol from TSA is terrible. No internet in their flights No chargers plugs in all of their flights (including the ones that take you more than 4 hours) Lunch in their 15 hours flight is mediocre, everyone was starving since they only gave us one mini empanada."
Cons: "qatar airlines has some old airplanes foods are not good"
Pros: "Leg room in economy"
Cons: "4am in the morning. I wish it was around 12 or 1am or 7am in the morning."
Pros: "Great personnels!!"
Cons: "Overall nothing but great Service!!"
Pros: "Everyone on board was pleasantly and helpful and that goes a long way."
Pros: "Very friendly flight staff."
Pros: "I have been in qatar airways many a times and they have done an excellent job connecting Kathmandu to outside world. The experience is usually very nice-the plane is in good condition, the fly crew are always smiling and helping, the food and entertainment are great."
Cons: "May be this is one time thing, but the ground crew were terrible, particularly the man who was on the check-in counter. Spoke with a robotic tone and was very rude. Spoke as if he owned the plane and we were asking for a free ride. Very disappointing start to a long journey."
Cons: "The food was not as good as previous Qatar flights I have taken. Should be more meditarrean/Arabic tastes to suit the passengers."
Pros: "I love the help given by ground crew in KLIA upon arrival. The crew waiting at the exit gate to make my transit quick and easy. The staff took me right to the flight gate, issue me the boarding past without me spending time to locate the transfer counter.. It was hassle free. Bravo! Please keep it up with this excellent service"
Cons: "The vegetarian food, noodle with bamboo shoot was too salty and plain."
Pros: "Service and bartender."
Pros: "Crew did their best"
Cons: "Plane entertainment was outdated and poor. Plane itself is also lacking comfort"
Pros: "Crew was great. Leg room good on 787"
Cons: "Food choices seemed a little under the Qatar standard considering the high level of quality for other aspects of this airline."
Cons: "No Chinese food to choose"
Cons: "Everything was great."
Pros: "Seats were very uncomfortable"
Cons: "too expensive for flights"
Cons: "It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally."
Pros: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Pros: "excellent crew, food entertainment and seats"
Cons: "They were the best among the airlines I ever used"
Pros: "One on the plane, the flight was fantastic! Great service and food. Comfortable for a long-haul flight. Very modern aircraft with nice entertainment system. Overall great experience."
Cons: "Scheduling! We were 4 hours delayed after I had already had a flight cancelled that day. And this 4-hr delay caused me to miss my connection. Turkish did take good care of me in Istanbul, though it was a very slow process to get a hotel with them. Also, my bags missed the connection somehow."
Pros: "So far nothing. Plane from Ukraine was delayed by 2 hours and we missed our connecting flight to Washington DC. Now we have to spend a night in Istanbul and missing the event that we had to attend on Feb 26!"
Cons: "Would be better if flight waited just 15 min to let passengers from delayed flight to get on board"
Pros: "Smooth service"
Cons: "The dessert. Change it from always service mousse"
Pros: "The full recline seats were really good and comfy. I could sleep on my side which is what I prefer. Good food and excellent service"
Pros: "Courteous and helpful crew"
Cons: "My seat was broken. Entertainment system was non responsige and expressly slow. Couldn’t hear anything from the earphones."
Pros: "It was so smooth. Crew was so nice. Food was delicious. Airplane was so comfortable."
Pros: "I got upgraded to business class, only the fourth time in 60 years flying!"
Pros: "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
Cons: "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"
Pros: "One sign had row 27> The other sign had 28 >"
Cons: "Mass confusion resulting in slow boarding."
Pros: "I was very much impressed with the care and attention of people concerned about me boarding my plane on time once I reached the boarding gate."
Cons: "The difficulty I encountered in discovering and finding my boarding gate in Boston."
Pros: "In flight entertainment and snack even for a short 1 hr flight"
Cons: "Chaotic boarding process - seating assignments changed for lots of people last minute with no explanation"
Pros: "The flight attendants were amazing. The entertainment. And the comfortability"
Pros: "Quality of Service"
Pros: "Good new airline ,good people nice service,everything was perfect thank you turkish airline"
Cons: "Customer service was very poor while we were struggling to get back to the US while the hurricane was coming to FL. We tried twice to fly home earlier because we knew the flights were going to get cancelled but the airlines wanted to charge us $1500 for that. So when the time came and the flights got cancelled they were trying to adjust the flights and we got stranded away from our kids. Overall it was not a great experience as far as their customer service and we were not happy with how they chose to handle things."
Pros: "Best Movies and easy to go everywhere. Food voucher was available in case you have flight later than 6 hours."
Pros: "great vegetarian food"
Cons: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
Pros: "Nothing. The flight never happened coastumwr service was very bad"
Cons: "The were not very helpful, I lost the plain and they refuse to change my dates. I am I elderly women and they took advantage. I was force to by one more ticket when I live from I very small income. So know my 3 months social security I have to pay the new ticket. No mony left for food or my medication."
Pros: "Flight was on time and seating spacious."
Cons: "Preboarding seating was rather limited and the food basic."
Pros: "My above score should be 5 stars in all categories. They were running a special price on business class upgrades. It was fabulous: food great, service attentive, and seat that totally reclined to bed. I slept over 8 hours."
Cons: "I could not change the stars above."
Pros: "Short flight with no issues."
Cons: "No problems--everything average."
Pros: "the crew were great clean cabin"
Cons: "no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times"
Cons: "Flight was delayed causing us to miss connection. Turkish Airlines personnel of little help."
Cons: "They had to reset the entertainment system multiple times"
Cons: "They lost my baggage. And i have all my medicine in it."
Cons: "Missed the flight bc they changed the gate for the flight without making any announcements. Told me I could pay a penalty fee in excess of $450 to be out on another flight even though same flights to Amsterdam where currently $213 online. When I told them about the price of the tickets online, the response of the customer service agent was "yeah, sometimes the penalties are high". He didn't do anything to try to help. The entire Turkish airlines team at IST is the biggest joke for a customer service team I have ever encountered in any line of business. I have never met a group of "professionals" that are so unprofessional, rude, void of empathy, and overall customer service knowledge than the turkish airlines team at IST. I will never conduct business with Turkish Airlines again and will ensure all my friends, family, and colleagues try their best to avoid them too."
Pros: "Everything was great."
Pros: "Missed my flight because the airport changed gates and didn't announce it. Was told I could pay a penalty o in excess of $450 to be placed on another flight, meanwhile same flights from Istanbul to Amsterdam were going for $213. I will avoid Turkish Airlines at all costs. Customer service is terrible. The most unprofessional, rude, ignorant, and disrespectful staff represent Turkish Airlines at IST. Furthermore, an email complaint has been ignored."
Pros: "The crew was nice."
Cons: "We were in the plane over Istanbul airport for more than half an hour because we did not have the permission to land. That put a lot a pressure on us because we had less than 20 minutes to catch our connecting flight to US."
Pros: "Quality experience all the way around"
Pros: "The food was amazing."
Cons: "The inflight entertainment didn't work on one of my flights."
Cons: "Flight attendant didn't instruct the passenger infront of me that during having food he have to upright his seat"
Pros: "EXCELLENT AIR LINE"
Pros: "Security at the Ataturk airport. Airtight and curious. No wonder terrorists could only strike outside."
Cons: "Departure time is always ten tative with Turkish. Even though they clearly were expecting a late departure, passengers weren't notified. When boarding time was pushed back 30 minutes, it was already 22 minutes overdue (and it started much later then eve n the pushed back time). Terrible standards/"
Pros: "Food was great and service friendly. They weren't stingy, either; even on the 3 hour flight you got a real meal. Boarding went smoothly, too. Transfer was easy. In flight entertainment had lots of good choices."
Cons: "The seats were too small with too little leg room. I'm not that tall, only 5'8", but I could not barely get the headrest up to my height, and my knees still touched the seat in front."
Pros: "Spacious, nice, friendly, I didn't eat the food because I have dietary restrictions but it looked good."
Cons: "Lousy boarding, we were standing on the bus for a long time, in front of the not ready airplane. Entertainment was bad, the sound plugs didn't work properly, the movies kept breaking off. Not a standard we were expecting at all :("
Pros: "enjoyed the entertainment in flight movies, food service was good and the seats were fairly comfortable"
Cons: "Took a while to board the plane a lot of standing around it seemed for no reason"
Pros: "There was free movies to watch along with a travel bag."
Cons: "The food options were not good for vegetarians or vegans."
Pros: "Helpful cabin crews"
Cons: "Interval between servings of meal is too long"
Pros: "Good food great passenger service."
Cons: "Having to take a bus to plane"
Cons: "Baggage handlers poor. One of my bags was dented and the other had a buckle broken."
Pros: "on time performance for flight"
Cons: "Cabin crew not very responsive on requests"
Cons: "There wasn’t any entertainment on this flight though which made the time a little difficult to pass..."
Pros: "The crew was impeccable , but unfortunately no character , no personality or friendliness . Very stoic and good as far as service. But not friendly at all . And I was in BC, brought them chocolates and e everything"
Cons: "The crew could be more friendly , more personal"
Cons: "The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses"
Pros: "The flight was surprisingly empty compared to flying to Abu Dhabi. I had an entire row to myself. I was able to lay out and sleep peacefully without worrying about the traveler in front of me leaving their seat back. Highly recommend Etihad airways!"
Pros: "The crew was easily the WORST I have dealt with. Both on the flight to Abu Dhabi and to NYC. They were rude, unhelpful and extremely arrogant. A co passenger was chatting with one of them and she happened to mention that working with people was the worst ever. She’s been with Etihad for 5 years!!!"
Cons: "Your crew all need customer service and etiquette training. ASAP!"
Pros: "Got me from a to be"
Cons: "Just don't use Etihad"
Pros: "Crew and hospitality"
Pros: "Seats near me were empty"
Cons: "There was no vegetarian food. This is a big thing. The stewardess walked past me although I was waiting to buy from duty-free."
Pros: "Main meal (Singapore noodles) was actually ok."
Cons: "The cabin crew had a very difficult time dealing with the annoying passengers, who were mainly tourists returning from Abu Dhabi. They had a tough job, but it was all very negative and stressful."
Pros: "Seats are not too tight. Professional crew. Ventilation and overall aircraft comfort was good."
Cons: "Food can be better."
Pros: "I enjoyed the quick flight and friendly staff"
Cons: "I ordered Jain food and the whole trip from Chicago to Mumbai I’ did not have Jain vegetarian food. I did not eat for 18 hours"
Pros: "The food and the in-house entertainment"
Cons: "My co passengers."
Pros: "All the hospitality and entertainment system was great"
Cons: "The holy Quran I listen to"
Pros: "Chauffeur car came on time checking was quick overall flight was excellent"
Pros: "The crew took care of their passengers' needs throughout the flight with plenty of food and drinks."
Cons: "My headphones or speaker did not work on my TV so I was unable to watch any movies. It was difficult to sleep as I was woken up to see if I wanted food or drink"
Pros: "It was on time and got thru us customs in Abu Dhabi"
Cons: "Service, seats, food"
Cons: "Delayed by 2.5hrs in Abu Dhabi due maintenance....better to find it on the ground than in the air, I guess!"
Pros: "The crew das really nice"
Pros: "Friendly staff, nice food and had a great time on the flight"
Pros: "Entertainment and crew great. Enough food at proper times. Plane clean"
Cons: "Wish they had earlier check in for a 777 flight."
Pros: "Same good entertainment. Flight left and landed on time. Breakfast was enjoyable but they had ran out of options so I didn’t get a choice, but still enjoyed what I got (banana bread)"
Cons: "I don’t recall there being an announcement to say that the flight was boarding, only the screen in the waiting area saying so."
Pros: "Direct flight from JFK to Dubai"
Cons: "Strong uncomfortable smell coming out"
Pros: "I liked the wider seats and slightly more leg-room on the Abu Dhabi/London leg of the flight, the food was good and the staff pleasant."
Cons: "I was randomly picked for an "extra security check" at the Heathrow check-in in Abu Dhabi, which seemed ridiculous after going through the Johannesburg security and x-ray check as well as the Abu Dhabi one, and then having to switch on all of my electronic equipment and be swabbed for what I assume was drugs felt a bit over-the-top."
Pros: "Nice meals, good entertaintment, comfort sleep"
Cons: "Though happy there was kids meal provided seeing pasta in all 3 meals not very appetizing. Sweet side dish were mediocre at best. There were no snack available or provided for kids except the meal box. When requested milk for my kid some milk from flask was given which I was not comfortable giving to my son.. there were other issues but my sons comfort was the most Concerning"
Pros: "flight on time easy custom clearance at Abu Dhabi"
Cons: "food, perhaps could offer alternative for dinner."
Pros: "The trip was very comfortable . The boing 787 was a new plane and economy had a very good leg space The 3 3 3 seating is excellent"
Pros: "The entertainment was amazing... Updated movies and all."
Cons: "The food was not Even 2 star... It was so bad tasting... Portions were for toddlers not for grow adults... And my stomachache won't go away since I ate on the flight from Abu Dhabi to NYC..."
Pros: "It's amazing flight ever Ghezlan the hostess she awesome and helpful with all the passengers I love her cause she's wonderful"
Pros: "the Kul-Auh was fine on the A330, food average."
Cons: "Refreshment service was minimal"
Cons: "Custumer care"
Cons: "The chicken meal was the only time I refused to eat on any flight... ever."
Cons: "- aircraft was small - food plan for vegetarian limited and no fish option - no aerobridge in abu dhabi"
Pros: "Very professional crew and comfortable flight in the A380."
Cons: "There were no seating arrangements at the Gate 61 at Abu Dhabi Airport for the passengers. The pax had to sit on the floor or staircases till it was time for the flight."
Pros: "The service was spectacular to begin with. It was consistent, frequent and ultimately satisfying. It was a very comfortable ride with enough space for a broad guy like me. What I love most is their selection of entertainment. I have to say that in the 16-17 hours I flew with them (which I just came home from) I never felt claustrophobic, uncomfortable, or bored. I was in the middle seat. I love their flight progress and flight time. Their timing was very accurate. In fact, both flights landed earlier than expected."
Cons: "I didn't really dislike anything on the return trip. It was everything I expected and more"
Pros: "Staff was good, business class lounge was nice. Ground crew was very good."
Cons: "Business class seat not nearly as nice as Singapore Airlines. Food was good, limited options. The entertainment options were good, not great. On flight to India, there was onboard wifi and live news (CNN, etc). On flight back, there was not onboard wifi and live news coverage."
Pros: "Despite being a totally full flight, it was comfortable, with prompt food service, friendly service and good entertainment options. Gluten-free meal was good quality."
Cons: "- Dated entertainment system compared to newer Etihad aircraft. - Etihad entertainment only available in the air, not gate-to-gate like other carriers such as Virgin Australia."
Cons: "Air condition was not good from Dhaka to Abu Dhabi."
Pros: "Probably one of the more comfortable flights I've been on."
Cons: "We got rerouted through Singapore for an unscheduled stop, had a flight crew change which added 3 hours onto the flight which caused me to nearly miss my connecting flight to Bahrain. I did make the flight being the last person to board, but my bag did not."
Pros: "Service very good"
Cons: "Change in the inflight entertainment to more current programs and movies . Very poor limited choice . The toilet became out of use in the last hour of the flight . Very poor ."
Pros: "I really loved the blanket,socks and all the other accesories they provided on board!"
Pros: "Food and entertainment are the two things I like about his airlines"
Cons: "Comfort, economy class really sucks in this airline"
Pros: "I wanted to cancel my flight ticket 2/3 days after buying it. I called vayama and they told me that it can't be canceled. I asked to reschedule the booking instead and they told me that rescheduling will cost me more than the price of the original ticket! Now I lost the money I paid! I will stop booking my flights through kayak going forward. I am not happy with the service and the policies do not make any sense. This was a waste. I am very disappointed. I had a serious personal reason to not to fly and nothing was taken in to consideration. I will pass this to all people I know."
Pros: "I did receive my bag, even I reserve business class."
Cons: "I did receive my bag, even I reserve business class."
Pros: "I've flown more than 9 different airways on international flights; Etihad has probably the best economy seats and in flight entertainment with large movie collection."
Cons: "Etihad overbooked me along with more than a dozen other passengers on a 14-hour international flight. Apparently Etihad decides on who gets left behind. Etihad's "Transit Travelers" service is one of the WORST customer service desks I've ever been to. I waited in line for 2 hours. Passengers were urging to be served so they can make it to their connecting flights not knowing they have been already selected not to board those plains. Voices were raised and demands were made to speak to the supervisor. It was chaos. I made it to the agent shortly after the gate to my flight had opened. I was shocked by how the agent lacked empathy when he informed me I won't make it to the connecting flight because it had been overbooked. Not an apology or even sir! I was forced to be rerouted which stretches my 25-hour trip to 33 hours. Then the connecting flight gets delayed more than an hour resulting in missing the second connecting flight. Now my trip has become a 41-hour trip, I missed a day of work that's worth more than double the value of the voucher Etihad gave me and lost one day of unscheduled vacation. Etihad even damages my bag that had servived more than 10 flights. I will never fly Etihad and strongly recommend against flying with Etihad."
Pros: "New flight ! From Mumbai to abudhabi A380 , from Zurich to abudhabi Dreamliner"
Cons: "Bathrooms became filthy."
Pros: "It's okay but they doesn't have good service about the luggage I'm coming from overseas I have two luggage and they charged me for one luggage to charge me."
Pros: "You get out to change flight and you go back to the same plane"
Cons: "No English subtitles on TV or movies"
Pros: "The crew on flight was nice"
Cons: "Same cannot be said for ground staff including managers. I had to explain several times that crowds are a trigger for my son with autism. I asked for preferential boarding, was given any. Asked for assistance with security, this was only given after I had to fight for it. Staff need to be aware that when we ask for it, it’s not because we want preferential treatment, we are trying to avoid a meltdown for our kids that get super stressed out by situations such as these. My child cannot stand still for long and runs away. When I stopped him to talk him though the process so he doesn’t run, we got hurried. Empathy will go a long way...."
Cons: "Asked for water 2 x with none ever brought"
Pros: "Nice flight and Comfortable"
Pros: "Good flight and really comfortable. Rate 5 star"
Cons: "Very satisfied on my travel from London to Muscat"
Pros: "Crew good and friendly"
Cons: "Very old fleet from Muscat to Kuala Lumpur. The entertainment very limited compared to Emirate Airlines"
Cons: "Hi flight Manchester to Muscat was good . Air craft Muscat to lahore was too old and very small . The main thing happed no baggage arrived they have lost it or will arrive after 2 / 3 days ... please help to find out my baggage."
Cons: "Take care of hygiene & control work under pressure."
Cons: "The entertainment system was horrible."
Pros: "Movies in the entertainment screen."
Cons: "At the boading, just when we were putting our luggage we were around 5 kg more, in a bad way the turkish lady there asked us to reduce or pay. We reduced the luggage and 2 kg more were left but her and her boss isisted in a rude way to pay or to remove more luggage. We asked her boss to help us in lifting one big bag since we were all girls and couldnt lift it but he refused to help as a gentleman would do and said quick quick put the bag quickly. For sure I wi never chose turkish airline again."
Pros: "in flight entertainment was really good"
Cons: "checkin luggage was terrible with more than half an hour wait although web checkin was already made"
Pros: "Food in business class was good although it was odd that breakfast was served at 3am while “lunch” was served prior to arrival once we all woke up."
Cons: "The flight was the “older” business class set up with lacks privacy... not normally too much of a problem but there seemed to be quite a few upgrades from economy so it was full of people chatting loudly. There were problems with boarding that delayed the flight by an hour. Also, the boarding at Muscat’s new airport wasn’t great with the lounge telling us to board while, at the gate, boarding hadn’t started. MIght not be much of a problem except the kids were sleeping on our shoulders and there were no seats at the gates."
Pros: "entertainment, good movie choices"
Cons: "here is where they get you, yes, super cheap flight and 2 checked bags included, but you are only allowed 15kg a bag! you have to buy 20kg bags!"
Pros: "Impossible to enjoy a flight you didn't choose and were forced to fly on due to a schedule change, especially when the flights you'd booked had much better timing for a fixed teacher's holiday schedule. Avoid Oman Air unless you are sadistic and enjoy forced flight changes and no compensation. As I was forced to change to a flight to one arriving at 03.10 with my work starting at 06.00, I tried (and failed due to a lack of space and fidgety neighbour) to sleep all the flight to be fresh and professional for my work. The booked flight which was forcibly cancelled got me home 9pm the night before work. Oman Air refused a suggestion to upgrade me to business class so I could try and sleep."
Cons: "I am a teacher. I can't choose my holiday times. I get three fixed weeks in summer. In both 2017 + 2018 Oman Air changed their schedule forcing me to change my flights. I was out of pocket for a small amount - they refused to pay the $27.60. I was to arrive home at 9pm for an 06.00 start to work they changed my flight so I arrived at 04.00. I asked for an upgrade to business class to try and sleep. They ignored the request. They instead sent me a copy of the small print saying that they were allowed to change anyone's flights and give zero compensation if the 'client' is informed two weeks in advance. I will avoid Oman Air from now on, even if they seem to offer the best times to fly."
Cons: "Space of between the seat roll is quite small."
Cons: "Immigration at MCT - too many flights at the same time."
Cons: "All ok"
Pros: "On time, Comfortable seats Good food"
Cons: "Rather cold in the cabin"
Pros: "Decent entertainment system and choices."
Cons: "Poor quality headphones - jacks are often messed up make sure you have your own. Got food poisoning on Muscat to Paris flight - other than that the food tended to be quite bland. Need to give out more water on flight to combat dehydration as well. Stopping in Muscat's terminal was like a time warp back to a 1970s mall. Also no direct connection to terminal, planes park out on tarmac and take people on 1 km bus ride to connect to terminal. Legroom was pretty tight but not horrid Crew making announcements on landing were unprofessional, heard co-pilot or steward laughing in the background - while captain droned on in Arabic - this does not engender confidence in their ability to fly the plane!"
Pros: "Quick boarding and disembarking. Polite crew members."
Cons: "One bathroom was out of order so there were often long waiting times. Nor were the bathroom engagement lights working so it appeared to be vacant when it was occupied. Food and announcements were too frequent for a late night flight - only 2 hours to sleep on a 6 hour overnight flight."
Pros: "Once i got to my seat i was seated by a smelly person and the flight attendant did move me to another seat upon my request."
Cons: "Trying to get on the flight was frustrating because there’s no organization! The thing i did not like was that they made us put the cover to the window up like 30 minutes before landing and the sun was directly in my eyes! I tried to put it down half way and the flight attendant made it a problem."
Pros: "Nice service"
Cons: "Poor amenity kit and not as good as the usual oman Air lie flat seat"
Pros: "Service, food, Cabin cleanliness, friendly service"
Cons: "The flight was cancelled. There was an overnight delay of 8 hours until the next flight. During the flight, the young male cabin crew spent more time sitting and chatting with other young male passengers and not attending to there duties. I will not fight on another Oman Air flight if this is the way you conduct business."
Pros: "Didn't have any issues during the 8-hour flight. It was smooth all the way"
Cons: "There was a slight delay before we took off. Pilot said it was something about documents. there was a crying baby all throughout the flight"
Cons: "1. Waiting in a closed doors transfer bus w/o AC 15+ min just in front of the plane because it wasn't ready for the passengers. (Unaceptable) 2. Flight attendant unable to pick an organized trashbag politely given to her(unaceptable) ; next time all trash will be left in the seat like all passengers do."
Cons: "The airport is conjugated."
Pros: "The aircrafts are good and comfortable, food is acceptable and air crew is curtious"
Cons: "The tickets issued to us specified that we were allowed 2 pieces of checked luggage each piece max of 23 Kg. The check in staff refused to accept the baggage allowance as was shown in the ticket . They insisted that the agent issued the ticket wrongly and they will only allow 2 pieces weighing total 30 kg. It was embarrassing as we had brought luggage as per tickets issued. IF THE AGENT APPOINTED BY OMAN AIR HAD ISSUED A WRONG TICKET, IT IS THE PRINCIPAL WHO IS RESPONSIBLE WHICH IN THIS CASE IS OMAN AIR. IT WAS A BAD EXPERIENCE AND OMAN AIR HAS TO COMPENSATE. The entertainment screens did not work for quite some time."
Pros: "Nice Service. On ground is ok. At least people are not rude. In flight is also ok. Nothing special. That's ok for me as long as they are not rude or obnoxious."
Cons: "Entertainment options are limited. This is such a short flight I normally watch series. Their selection is not the best. Boarding in Muscat Airport is always a mess."
Cons: "Bad, flight was delayed by an hour without announcement. Further another 10 mins wait due to some problem at aero bridge. Overall poor."
Cons: "Everything, the plane, service, attitude"
Pros: "The same... good flight"
Pros: "Staff trying to think of what we need before they ask for it. Impressive."
Cons: "All was fine"
Pros: "Was the cheapest flight for the dates on offer and now apparent short cuts"
Cons: "I didn't make the flight, my travel partner was in an accident and the cancellation fees were more than the tickets. That sucks..."
Pros: "The plane was very nice and comfortable. Bathroom did get dirty fast."
Cons: "The food wasn't great. Plane should've left earlier if expecting delays from incoming flights over the mountain."
Cons: "Was bumped off my flight without notice, because my flight was delayed 30 minutes. Arrived at the airport before the gate closed to tell me I was on a flight 7 hours later. Oman air employees were incredibly rude and unwilling to help."
Pros: "Crew, on time departure and ahead arriavel"
Cons: "Food was unexpected from Oman air."
Pros: "The price was great and the service and planes were adequate for a relatively short flight."
Pros: "-Muscat airport must have aero-bridge -the crew is apologetic to serve alcoholic beverages-sneaked in wine bottle 15 minutes before descent/touchdown; emirates etihad have no qualms openly and freely serving alcohol in international flights. -leg space is cramped. -did not announce baggage belt -did not inform ambient temperature and other weather details"
Pros: "Only a 45 minute flight, but we were able to start watching their large collection of movies as soon as we boarded. Far better than comparably priced low cost carrier, don't hesitate to fly them."
Cons: "Since it was a very quick flight there was no service, not even a quick beverage service that you would find on similar length flights elsewhere. Still a great bargain and good experience."
Pros: "It was slightly better then walking.."
Cons: "Pretty much evevrything"
Pros: "seats were very comfortable and good leg room"
Cons: "food was not the best. entertainment was ok"
Pros: "The good thing was that my bags arrived quickly to the baggage carousel."
Cons: "The entertainment console did not work on the flight out."
Cons: "After boarding 3 passengers were made to disembark. This happens for different reasons. But the pilot refused to turn any ventilation. Cost savings? We were left to fan ourselves as the cabin overheated in the hot sun. No civilized airline can showe this sort of disregard for passenger comfort. After being tortured for an hour we finally got off the ground. Sorry, Oman Air, lots of room for improvement. I had a wonderful time in Oman and look forward to returning on Emirates."