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Pros: "Everything, one of my favourite airlines"

Pros: "Flight duration, lay over and timings were convenient for us."

Pros: "Entertainment always the best!!! The spacious seat and quick check in system"
Cons: "The crew can improve by more attentive and Mayb more staffs. The flight is full, they quite busy. But General is good. The food can be better options"

Pros: "Entertainment in plan .. airport facilities"
Cons: "Staff in chick in only no staff .. staff in plan ignoring most of passengers except the rude passenger to stop fighting"

Pros: "Entertainment is epic. Speed to get luggage and depart airport was excellent."
Cons: "Boarding crew had difficulty pronouncing "B" and "D", this caused some confusion. If they had said "B for Bravo", and "D for David", it would have helped them a lot."

Pros: "Overall good."

Cons: "Wrong communication for connecting flights. Poor customer service, flight attendants not friendly."

Pros: "Double seat on economy class upper deck"

Cons: "Luggage claim in chennai airport is horrible"

Pros: "More comfortable seats More choice with food"

Pros: "Great crew, good legroom and comfortable seat"

Cons: "Flew airbus 380 all the way and it was super comfortable!"

Cons: "All was ok just didn’t sleep to well on the long 8 hour flights"

Pros: "The seats were very comfortable, good entertainment"
Cons: "Poor gluten free options"

Pros: "In flight entertainment was excellent"
Cons: "My first flight the seat was towards the back and was smaller than others."

Pros: "Crew were excellent"
Cons: "The TV was small and poor resolution and brightness. Also no USB power at my seat."

Pros: "Exceptional flight super comfortable"
Cons: "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."

Pros: "The airplane The food"
Cons: "The time"

Pros: "-Good legroom -Good seat width -Good recline -OK food -OK lavatory"
Cons: "-Outdated entertainment system -Seat was not very comfortable when compared to other airlines -Could not connect to Wi-Fi due to unintuitiveness -Skysurfers uneligible to connect to Wi-Fi despite being Silver and higher"

Pros: "Professional flight attendants."
Cons: "Inconsistency in packing policies. My sister And I each had a curtain to bring back. I was told that it had to be boxed and wrapped and she wasn’t. Also there were issues with baggage claim at IAD. I took about 45 minutes for the bags to come out."

Pros: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."

Pros: "Food was not good at all. Crew response is poor for help. I pushed button for help and crew total ignored it. When I asked them when they came to serve food after 40mins, said they were busy to respond for help"

Pros: "Fabulous flight and trip to Australia"

Pros: "At least inform me that bag is left behind so i wont walk around around baggaage belt for hours at the destination it happend both sides thanks"
Cons: "Waiting inconvenience"

Pros: "Brilliant service from start to finish"
Cons: "Nothing"

Pros: "Ditto......great"

Pros: "Good flight and on time."

Cons: "Internet on board wws not working"

Pros: "My first flight with Emirates. Excellent all round"
Cons: "Nothing"

Pros: "Great food and entertainment and the service was exceptional."

Cons: "Seats are uncomfortable and crew uninterested"

Cons: "Food was pretty bad."

Pros: "Smooth flight, courteous staff"

Pros: "Crew is great and on their game"
Cons: "Stuck next to and surrounded by crying babies on a long haul flight is terrible. So uncomfortable! Wish I could afford to upgrade but I suppose I must tough it out:/"

Pros: "Leg room is always great!! Also the staff a brilliant!!"

Pros: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Cons: "Cannot think of anything I dint like"

Pros: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Cons: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."

Pros: "The food was very delecious and the crew was very friendly."
Cons: "Staying seeting with no chance to raise my leg was not comfortable."

Pros: "The cabin crew are helpful. the in-flight entertainment is superb."
Cons: "The selection of food, the seat is uncomfortable"

Pros: "Ease of checkin"
Cons: "Delayed take off Delayed baggage retrieval’s"

Cons: "My original flight was delayed so I needed to book for a hotel in manila and need to rebook my connecting flight from christchurch to queenstown. Supposedly, the airline company should offer a reimbursement for all my additional expenses. Vey inconvenient on my part."

Pros: "The relaxed environment and the crew are amazing"
Cons: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"

Pros: "Airbus was comfortable. Entertainment was really great."
Cons: "I wish there was more legroom."

Pros: "The journey ending"
Cons: "The length of travel!"

Pros: "Dinner meal. Seats"
Cons: "Bed, breakfast"

Cons: "The seat was uncomfortable because it did not convert into a completely horizontal bed. The small incline meant that I could not get comfortable and could not sleep. The screens remain on even when passengers go to sleep, making it very bright in the cabin. It would be good if staff could walk through and turn them off manually."

Pros: "The staff was excellent"
Cons: "The wet bun for a snack was terrible."

Cons: "Emirates chairs couldn't decline recline"

Pros: "my flight didn't come, it was cancelled and still, I'm struggling to book or find alternate solutions."
Cons: "my flight didn't come, it was cancelled and still, I'm struggling to book or find alternate solutions."

Pros: "Na"
Cons: "Na"

Pros: "All what you think :)"
Cons: "The place's we are sitting can be better"

Pros: "Professional service"
Cons: "1.No punishment for smiling... 2.Giving us the bread (with clippers) is great but that is not enough if we (the passengers) didn’t wash our hands. 3.Operating the seats (2 buttons) May Not be as easy as you might think."

Cons: "Vegetarian food. 30% of people are vegetarian"

Pros: "left on the, arrived on time, crew were friendly and efficient, seat was comfortable"
Cons: "Food was a bit basic and in-flight entertainment was a bit limited, but on a 2 hour flight not a major problem"

Pros: "Food and plane"
Cons: "IST transit"

Pros: "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"

Pros: "We arrived in Athens eventually"
Cons: "People were made to wait outside in the cold airport bus for half an hour. The ground crew gave no explanation for the delay. After heavy protests, they let the waiting passengers back into the terminal. Supposedly the pilot was sick, but there was no communication at all from the airline about the cause of the delay or how long it would last."

Pros: "Everything went well"

Pros: "check in..Gatwick S."
Cons: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."

Pros: "Food on the second leg ( Istanbul to Delhi ) of the journey was good."
Cons: "Poor Boarding In Chicago, no lines were formed to let people board in an organized fashion. Insufficien/inappropriate food ( BEEF Prevented choices ) - Eliminate beef from your food choices. Many people like me can eat Non vegetarian meals like chicken, fish , EXCEPT BEEF Ran out of the Salmon fish dish. I was given a snacking cheese sandwich instead! This would not have happened if you had selected other than a beef dish! Cramped seating. The airlines greed shows in picking out the seat placement design. The plane had extremely limited knee room. I'm five foot five inches tall and my knees were almost touching the seat in front."

Pros: "I love the food and the movies"

Pros: "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Cons: "There was nothing really to dislike here."

Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing!"

Pros: "Food and service in business class were splendid."
Cons: "Absolutely nothing"

Pros: "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
Cons: "Cc"

Pros: "We were sat in the middle rows for this flight. But only flew for 50minutes so not a big problem"

Pros: "Full meal and entertainment system even for a shorthaul flight."
Cons: "Tight leg room"

Pros: "Vree"
Cons: "A little late"

Pros: "We liked the ability to watch movies and television programs to pass the time."
Cons: "We did not like that to use Internet we had to pay an extra fee. We did not care for the food. We were not impressed with the cleanliness of the aircraft. We did not like that the bathrooms ran out of water to wash our hands. We did not like that flight attendants handled and served food with no water on the flight to wash their hands. Most flight attendants were unfriendly. The one gentleman that served us was pleasant. We really did not like that between the food service we saw virtually no flight attendants other than those sleeping in the area at the back of the plane. We did not like that we could not understand the announcements made. We did not like the fact that passengers were not reprimanded upon landing for using electrical devices and laptop computers even though an announcement had been made to turn all devices off and put them away. Once announcement was made not one flight attendant said anything to those people around us who did not follow the request. We did not appreciate the uncomfortable seats."

Pros: "Crew was very kind"
Cons: "Food was terrible. Far from what usually TK is expected to offer on an short international flight"

Pros: "The friendliness and the ease of flying alone."

Pros: "Entertainment options good"

Pros: "I liked the food."
Cons: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."

Pros: "Lot of empty spaces"
Cons: "Lot of rubbish on the plane"

Pros: "The crew was extremely friendly. Main course had a variety and the prawns were especially good."
Cons: "No inflight entertainment even for business class passengers."

Pros: "ZZ☆ZZZ"
Cons: "R7xzZZ"

Pros: "Crew"

Pros: "Thr A330 has 32" pitch which was ok. The 2-4-2 seating made this less of an issue. Food was ok. Screens are decent and responsive."
Cons: "It's 32" for a 10 hour flight. Not really comfortable and enjoyable, and a squeeze throughout."

Pros: "The food was quite good"
Cons: "The new type of aircraft - less room between seats, entertainment system was poor, online check in didn't work, when I got to the airport I was sent away for an hour - was unable to get my prefered seat (window) by the time I had returned."

Pros: "Comfortable, on time and as always good service from Turkish Airlines"

Pros: "Comfortable flight, on time and good service"

Cons: "Timing"

Cons: "Entertainment system not operational"

Cons: "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"

Cons: "The worst airline I have ever flown with, worst disruption management. No care for customers."

Cons: "The worst airline I have ever flown with, worst disruption management"

Cons: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."

Pros: "Food"
Cons: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."

Cons: "I could not use my ticket I was trying to extension date but customer services terrible"

Cons: "My husband's passport expires in March of 2018, 4 months from travel dates and we weren't allowed to travel because it has to be 6 months. We booked our tickets in August of 2017, Turkish Airlines could've told us this. During booking, they ask for passport expiry date, what's the point if you're not going to tell us in advance and wait till our travel date to tell us this information. We couldn't travel on our vacation as planned and we were charged an additional $3,000 to change our tickets."

Pros: "Boarding on time. Decent food. Relatively clean aircraft"
Cons: "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."

Pros: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Cons: "The leg room was a bit limited on long flight."

Pros: "Food was great."
Cons: "Long waits, poor communication, either too warm or too cold"

Pros: "A Lousy airline. Also for Americans: They don't issue visas to allow the passenger who lost their flight to go to a hotel. They stated that there was a diplomatic problem between Turkey and the US so they don't issues visas anymore to Americans. STAY AWAY FROM TURKISH AIRLINES!"

Pros: "The security and service throughout the flight was very good for the price we paid."
Cons: "The transit time was a bit short for my trip from NYC to DAC."

Pros: "we ware attisefy for are first time in bisness clas"

Cons: "It was fantastic"

Cons: "I have a flight that i booked to istanbul for my self and my fiance over 1000 and was not refunded anything when it was not my fault rhat i could not go to istanbul.on holiday with fiance meeting me there ..visa were stopped because of politics and turkish airlines and Yamaha .com would not refund my money terrible way ro steal off people"

Pros: "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."

Pros: "Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent."

Cons: "Finnair are hellbent on trying to sell goods and continuously interrupt the movies with their confounded announcements every 15 minutes very annoying. If i wanted to buy something its in their mag and as a regional flight it should include some form of nourishment other than juice or coffee one off, tight fisted and not a descent selection of food either"

Pros: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Cons: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."

Pros: "On time"
Cons: "Free bags under Corbin"

Pros: "The crew was really good"

Pros: "Departed and arrived on time"
Cons: "Stop the sardine can treatment of passangers"

Pros: "Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City."
Cons: "If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser"

Pros: "The crew were professional and courteous"
Cons: "Nothing, as it’s a short flight!"

Cons: "The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester"

Pros: "Great crew"

Pros: "Lovely crew, very good entertainment system."

Pros: "The fact that we were offered an additional round of water and the friendliness of the crew."

Cons: "The transfer was a disaster. We had to go through the security check (even though the transfer was in the Schengen area) and almost missed our connecting flight."

Pros: "I was i business class and the crew were very good"
Cons: "nothing as it was not a long flight, only 3 hours"

Pros: "I got to my destination"
Cons: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."

Pros: "I got there"
Cons: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."

Pros: "reasonable leg room comfortable seat"
Cons: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"

Pros: "New plane, good food choices."
Cons: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."

Pros: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Cons: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."

Pros: "Speedy boarding process, good meal choices."
Cons: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."

Pros: "Speed boarding process."
Cons: "No entertainment system on a 3 hour flight..."

Pros: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Cons: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."

Cons: "Good airline teamed up with crappy American brings them down. Don't waste money!!"

Pros: "Service good. Staff good"
Cons: "Very cold at night"

Pros: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Cons: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."

Pros: "All good. Very hospitable cabin crew, great service."
Cons: "Nothing."

Pros: "In business class, seating arrangement, menu and entertainment excellent"
Cons: "Nothing"

Pros: "Time schedual"
Cons: "Over duty for extra weight"

Cons: "video was broken"

Pros: "Food, entertainment, service"

Pros: "Customer service and efficiency"
Cons: "The delay because of a software glitch"

Pros: "The staff were exceptional , good food."
Cons: "Not really business class seats."

Pros: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Cons: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."

Pros: "The flight did eventually take off, unlike a few others leaving around the same time."
Cons: "We were delayed several hours and were never told why. Mostly there were no Aeroflot staff at the gate to ask. When there was, they said they couldn't help us because our flight was a codeshare with FinnAir. At the last minute they switched gates, sending us all scurrying."

Pros: "The staff was professional and friendly. The waits were short on boarding."
Cons: "The flight was over an hour late. The baggage reclaim belt broke down, which delayed our arrival at the target even more."

Pros: "Good smooth flight, on time. No complaints"

Pros: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Cons: "Food was terrible."

Pros: "Good flight, on time, nice crew"

Cons: "Late takeoff caused me to miss connecting flight from helsinki to Tallinn"

Pros: "UNCOMFORTABLE BED AND SERVICE"
Cons: "BED, DRINKS"

Cons: "N/a"

Pros: "I like Finnair, the crew, the service."
Cons: "I was not able to check in online within the 24 hrs prior to the flight as the Iberia system kept flashing and "error"message. Therefore, I was not able to pick a seat, which I would have paid to upgrade if necessary, but instead I was assigned a middle seat as a last option, at the counter, and paid for an exit row which, except for the leg room, was just as uncomfortable!"

Pros: "The service, the comfort of the plane. Great communication about turbulence."

Cons: "Boarding in EU was chaotic. They didn't board on groups. Slow check in at Munich."

Pros: "Given the choice I would hands down pick Finnair over a US based carrier the Europeans provide bigger seats and better service... Little things like hot towels, extra wine and chocolate after meals was truly appreciated..."
Cons: "Im an amateur traveler and I could have used a little more info at the gate and about getting to my connection I had no idea where it was and that you had to go through a passport line to catch the connection. Came close to missing my connection..."

Pros: "Great service, good legroom, huge screens for entertainment, and nice Marimekko designed blankets and other items. Overall a very nice experience"

Pros: "The flight was on time and everything ran smoothly."
Cons: "It was a bit confusing that the tv's came out out the seats, an announcement about that would have been helpful."

Cons: "long waiting time in the bus before the flight"

Pros: "Great service, staff and punctuality"
Cons: "They changed the plane & seats"

Pros: "Great service, staff and punctuality"
Cons: "The food was soggy and overheated"

Pros: "did not get the flight,because of no not given correct notice"
Cons: "don't know,flight missed..virgi s fault 100%"

Pros: "Amazing crew and excellent food and beverage choices"

Pros: "The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks."
Cons: "The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person."

Cons: "More comfortable seats."

Pros: "nothing"
Cons: "THEY GAVE ME A BROKEN SEAT AND THEY GOT ANGRY AGAINST ME, EVEN THOUGH IT WAS UNSAFE"

Cons: "All the food is halal."

Pros: "Lounge in Abu Dhabi was great!"

Pros: "Picked me up from home in a Mercedes! Great, efficient service"

Pros: "The food was amazing with good And comfortable air conditioning. Cleanliness was maintained as well."
Cons: "The food serving was late it could be more manageable. The leg space is also not comfortable. Also the some seat needs to be repaired as the recliners not working."

Cons: "Getting more minimal on the food service. Emirate have more and better quality"

Pros: "It got me from a to b"
Cons: "I'm just not going to go with Etihad in the future."

Pros: "Everything was excellent. The entertainment system was also excellent."
Cons: "The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out"

Cons: "The crew is the most arrogant and ill mannered from all the other international airlines I have flown with - so please be ready for a very unwelcome experience. I had also worded this out as a complain to them, but received a very lukewarm and uninterested reply."

Pros: "Departed on time. Seat was ok."
Cons: "Check-in and boarding was too long and confusing. Too much to walk between one place to next. Overkill on security and baggage check. Food was terrible. Second full meal was chopped up to just a salad and main dish...no bread or dessert. Air hostess could be more pleasant. Flight was late 1 hr."

Pros: "Seats are not too tight. Professional crew. Ventilation and overall aircraft comfort was good."
Cons: "Food can be better."

Pros: "Planes were good with good leg room"
Cons: "For Asian Veg Meal, they served Paneer for breakfast, lunch and dinner. The spacing between meals was quite large. Entertainment options for adults and kids were quite limited."

Pros: "Only 2nd leg- the crew was better"
Cons: "Crew was bad/ food options were horrible/ boarding wasn’t very comfortable/ space in the aircraft was bad/ entertainment was limited/"

Pros: "The crew was very nice"
Cons: "Boarding anything in Nepal is a adventure.They change gates on you as you are on the way.Then just sit and wait."

Pros: "The food and the in-house entertainment"
Cons: "My co passengers."

Pros: "Clean & tidy planes. Good service. Sufficient legroom for me - I'm six foot two inches tall & the 787 was great. Much more room than the airbus we flew to Athens on from Tel Aviv."

Cons: "Very limited food served at inappropriate times with no flexibility. No information provided on what meals would be served at what times. Very limited entertainment. Very long uncomfortable flight compounded by crew hawking duty free goods like vendors at a fish market, waking many of those who had been fortunate enough to fall asleep."

Pros: "Seat upgrade in response to complaint"
Cons: "Etihad website did not allow check in and seat allocation until arrival at the airport. This meant that, despite having booked months before and making numerous attempts to complete web check in, my wife and I would have been placed in the centre two seats of a block of 4 seats. The check in process makes Ryanair look excellent!"

Pros: "Used their larger A380 plane Good boarding and inflight service"

Cons: "Smaller leg room than other airlines"

Pros: "Food and entertainment"

Pros: "Service"
Cons: "Tv Options"

Pros: "Flight was empty so had enough room next to my window seat"
Cons: "The food was an express snack! For a 2.5 hour flight, I think it’s seriously a shame!"

Pros: "Clean aircrafts, average leg space and nothing less in services then what you get from other airlines as well."
Cons: "I found crew members bit rude to few customers. Crew members need bit more training in handling pressure on the flight. Also i noticed biased approach of crew members towards customer in comparison to the well dressed and not so well dressed customers."

Pros: "The flight attendants spoke English very well. They were helpful and attentive."
Cons: "I don't like the wait time for the empty food trays to be picked up. But this exist on every airlines."

Pros: "SERVICE VERY GOOD"
Cons: "FOOD NO GOOD AT ALL"

Pros: "The entertainment is good but there could be a better selection."
Cons: "It took 2 hours to check in, literally was going to fall over but the time i got to the desk. There was a small child who screamed for about half of the journey."

Pros: "Customer service very good"

Pros: "Plenty of spare seating. Cabin staff and crew very helpful."
Cons: "Entertainment was dreadful more than 50pc not working. Flight tracker not working. Back of end rear cabin seats some were loose. Dreading return legs of trip."

Pros: "Punctual"
Cons: "Seats"

Pros: "The staff were so helpful and friendly. Such a lovely bunch"

Pros: "Entertainment and crew great. Enough food at proper times. Plane clean"
Cons: "Wish they had earlier check in for a 777 flight."

Pros: "One of the best flights I've ever taken"
Cons: "I had to check my hand carry sue to the weight of my bag. When I got my bag from baggage claim I noticed my zippers were opened slightly. When I inspected my bag I noticed that my vapor and my samsung S7 edge were both missing."

Pros: "The air staff were so good!!! So friendly and so attentive!!"
Cons: "Nil"

Cons: "Small seats-space limited."

Pros: "In flight entertainment"
Cons: "Air con"

Pros: "As I said, the crew and facility were pretty good. But the bad things really ruined the trip and pissed me off."
Cons: "First of all, I tried to purchase the on-plane WiFi. That didn't happen, as I was told there was an error in purchasing and I didn't end up getting any connection. Yet when I got off the plane, I realized that I was nevertheless charged for $12. This was definitely annoying, and they still haven't gotten back to me. Secondly, which is very frustrating and infuriating, was the fact that not only was my checked luggage delayed, they did not call me or reply to my emails with any useful information on my luggage's situation. To this date, I have no idea where it is, if it's lost or damaged, or when can they deliver it to me. I had all my clothes, my DSLR camera and gifts in my luggage, and I had to buy a bunch of stuff in the next few days because I didn't have those things. It has been more than a week, and they still haven't gotten back to me on anything. For this reason alone, I think they totally deserve a poor overall rating, especially because I chose them in the first place because I trusted their good ratings."

Cons: "The Crew do not give you the meal what you booked during reservation, what is the point in booking the meal prior if it is not served."

Cons: "Crew needs to be more polite to passengers. I witnessed the crew being rude to multiple customers. Also the good needs work. I've traveled Etihad multiple times before and this experience has made me want to not fly them again"

Pros: "The was very poor they even offer use a drink on the first flight waited 15 mins for a coke that was died when the Gabe it"

Pros: "It was a great flight. I got an exit seat, and the air host, Dylan, was very helpful."

Cons: "Bad service"

Pros: "The seats were very comfortable with good leg room. Food was excellent. Cabin crew was friendly and accommodating."
Cons: "The entertainment screen looked aged. Very slow and not so good resolution. Certain sections of the Abu Dhabi airport are disappointing. Bathrooms in that particular section of the airport were really dirty and broken. Also travelling by bus to the airplane is not desired for such a major airline home airport. I read somewhere that airport is going to go through major renovation in 2019, so I hope it will become as good as Dubai airport"

Pros: "Seats were very comfy and food was great. Entertainment screen were nice and big with great resolution. Cabin crew was friendly and accommodating."
Cons: "Movie selection in the entertainment needs more options. No basic amenity kit (like blinds, socks and toothbush) was provided in the flight like Emirates Certain sections of the Abu Dhabi airport are disappointing. Bathrooms in that particular section of the airport were really dirty and broken. Also travelling by bus to the airplane is not desired for such a major airline home airport. I read somewhere that airport is going to go through major renovation in 2019, so I hope it will become as good as Dubai airport"

Pros: "As above"

Cons: "Business class seat not very comfortable when in flat position. Chaotic boarding and very slow check in."

Pros: "Crew was friendly and everything was perfectly on time!"

Pros: "Quick flight. Friendly cabin crew."
Cons: "Nothing."

Pros: "Easy and quick boarding."
Cons: "Seat space was tight"

Pros: "Club Europe- excellent attentive crew, excellent food!"
Cons: "Nothing! They were the best!"

Cons: "Leg room is laughable and charging $65 to check a bag is ridiculous."

Pros: "Easy boarding, friendly crew, good food"
Cons: "Nothing to report"

Cons: "Being on time for a change"

Pros: "Friendly crew"
Cons: "Sears very uncomfortable flight was running 45 minutes late when it landed in Palma and due to a glitch couldn’t check-in on line"

Pros: "Old school crew were fantastic and made this a great flight - which is so atypical for BA these days."
Cons: "Tired old planes need refurbishing. Food and IFE can’t compete with carriers like Qatar or even Finnair or American."

Pros: "Flight good, crew helpful and no problem with boarding."
Cons: "No hot food and no announcement in the Airport. Limited choice of other food."

Pros: "Arrived earlier than scheduled, crew were informative"
Cons: "Departure was delayed"

Cons: "Just wish there was another few inches width on seats"

Pros: "Staff were nice a friendly"

Pros: "Food and service were great. Super Polite, well manered, overall, you can feel it's British Airways."
Cons: "No complains. Honest."

Pros: "The crew were polite and very helpful. The service was also good."
Cons: "The leg room in Economy is awful and my seat was very uncomfortable 44C I have long legs and when seats are reclined they encroach on the persons comfort behind. On such a long Haul flight from Perthto Sydney and then onto Singapore and London. Comfort should be a whole lot better. Boarding needs im"

Pros: "The seats were comfortable"
Cons: "Everything was ok"

Pros: "Comfortable new plane, friendly staff."
Cons: "Not having over an hour delay followed by buses to disembark resulting in a missed connection."

Pros: "Friendly, helpful and professional crew."

Pros: "Stress free trip - fine all round"
Cons: "Auto check in wouldn’t recognise passport (YET AGAIN- and not only mine)! Was seated to rear of aircraft and coffee trolly didn’t get to me before ‘seatbelts fastened for landing’ announcement.."

Pros: "Not a lot. Just that the departure was on time."
Cons: "This Business-class seat is a proper rip-off. The only difference from Economy is the in-between seat is not used. No extra leg room whatsoever. Economy from Honolulu to Los Angeles I had more leg room then this one. Unacceptable response from the crew: "that's how it's been the last years"."

Pros: "On time service, quick to board ."
Cons: "I’m surprised by now that British airways don’t provide any food for children onboard. A cheese and mushroom toastier is not exactly child friendly"

Cons: "More staff needed at security clearance"

Pros: "American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy."

Pros: "The crew"

Pros: "On time, all the staff were lovely at the terminals and on the plane"
Cons: "All goid"

Pros: "No surprises. The flight was eventless, no drama. I had an Isle seat."
Cons: "Had to pay $100 for the isle seat. The earbuds didn't work well. We took off early on Tuesday, and landed the next morning at 11am. My how time flies. Somehow I lost a whole day -- what happened? (winking imoji here)"

Pros: "I was flying Business and I couldn’t tell any difference between Business and Economy except the covers on the headrest"
Cons: "No difference between Business and Economy"

Pros: "Flight departed on time, landed early, no queues at passport control and bags were delivered quickly."

Pros: "Pleasant staff, service excellent and smooth flight."
Cons: "Seats in front tilting back."

Pros: "Crew was friendly and efficient"
Cons: "No free food or drinks"

Cons: "4 hours delayed.. Uncomfortable seats .. unclear screens"

Pros: "Comfort, friendly staff"
Cons: "Paying for food and drinks"

Pros: "New bedding is comfortable!"
Cons: "1. No toiletries were available for business class even on this flight. 2. There was no food choice especially if you prefer vegetarian. 3. Even if One presses a button to request for some water, no one comes to the seat; this habit of BA continues for the good part of the last decade. Reminded me why I stopped flying BA! 4. No wifi even in Business class! Someone in senior management of BA needs to fly SQ, Cathay, Qatar, Emirates and learn what can be improved. Most of these airlines have better service in economy than business on BA!"

Pros: "My first domestic flight with BA for years yet the service imo has got even slicker and better. From check-in to boarding to disembarking and all ahead of schedule, I doubt if I would fly domestically with anyone else."

Pros: "Crew was superb, friendly, professional and made the flight seen shorter than it was. Plenty of decent food, movie choices and beverages. Plane was clean, safe and we arrived ahead of schedule."
Cons: "Seat and leg room in coach was small, as are most airlines."

Pros: "Nothing, nothing. At all."
Cons: "After hours at the gate, the flight was finally deemed cancelled. I missed my layover and was forced to stay over night at a airport hotel. I had paid a change fee to come home specifically for that day which I lost, not to mention 9 hours in the airport... the flights for the following day were totally downgraded from my original booking. Was so upset I could have cried...."

Cons: "Luggage lost!!"

Pros: "Arrived on time although departure was delayed. Cabin crew was vert friendlyand boarding was fast"
Cons: "Would have been nice if the reading material was not so beat up to match the plane's perfect interior, otherwise nothing to fault at all"

Pros: "British airways have always been good and my best airline to fly."
Cons: "This occasion, the manager was So rude to me and even called me a liar in front of too many people. I don't speak or understand French and the woman really embarrassed my life. I checked-in online before I got to the airport and I mistakenly went to terminal 1 instead of terminal 2. So by the time I realised and got to terminal one, the baggage collection stand had closed because I was there by 15:18. To make the long story short, I got through the security where I was delayed for 20mins searching through my things and when I asked about time, the security said the flight won't leave with out me and they would inform them about the delay before I get to my departure gate. Anyway, I got to the gate with some time left and this extremely rude woman whom I was told is the manager insulted the living day light out of my life and turned me back. So I didn't fly with BA in the end. No matter the situation and despite me being late, I believe things would have been handled better. And even if the manager felt I was lying, she should have been more diplomatic about it and speak to me in a good manner. I won't be recommending flying BA from Nice to anyone. That woman was so hurrible, that experience haunts me psychologically."

Cons: "2 Hour Delay"

Cons: "The flight was delayed three hours, would miss our connecting flight.! Took another airline"

Pros: "Crew and staff were very nice."
Cons: "Flight was overbooked even though we booked the flight 2 months ahead of time"

Pros: "Wine fantastic, crew fantastic, comfortable seats in biz on A380. Food selection diabolical"
Cons: "Food was awgul"

Pros: "On time, friendly crew"

Cons: "No complimentary drinks, not even water."

Pros: "Ontime, no nonsense flight"
Cons: "Sadly disappointed that drinks (even soda) are no longer free!"

Pros: "Nothing."
Cons: "Everything. Overpriced"

Pros: "Unremarkable short hop that met basic expectations"
Cons: "Tight seats No snack or drink service"

Cons: "-no communication -I stayed in 17 hours of cues -no hotel or meal vouchers -was not let out of the airport -no hydration in lines - people passed out -no line control, people were cutting and lots of arguments ensued -staff was not knowledgeable, was rude to angry customers -baggage was never returned to me, so I had to buy clothes for my business trip -did not answer phones -website went down -no apology or automatic refund, i had to call to get a manual refund"

Pros: "Staff were very busy as flight was full but still managed to be upbeat, funny and polite which always makes things nicer."
Cons: "Really frustrating that the passenger behind me spent most of the night waking me up jabbing the screen on the back of my chair- not much sleep was had . Not directly BA's fault but it would help if use of the REMOTE CONTROL was actively promoted to people- or get rid of the touch screen???. Being typical British I didn't complain there and then :/"