The lines to check in both at LAX and coming home from Cairo were ridiculous. Close to 2 hr to check in. I had pre-checked at LAX so I was able to get into a shorter line but it was still over 45 minute wait. In Cairo the travel agent with us was able to get us in the Business Class line but that was over an hour wait. Then in Cairo the plane was delayed over an hour. Missed the connecting flight. The airline gave us a food voucher for a few US chain fast food restaurants and the items that could be ordered we limited to only 2. Had to wait 4-5hrs for the next flight. I get that flights get delayed and its not really anyone's "fault" but the airline has an opportunity to demonstrate that they realize that this is a real inconvenience and step it up a bit.
Pros: "food is really bad, people are not taking social distancing seriously"
Pros: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Cons: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund or a voucher"
Pros: "Crew was super 5 stars, airplane 0 stars, narrow and ugly, change planes , who gave any star to that Airline don't belief ."
Cons: "Bigger seats for 10 hour flights"
Pros: "Everything was great one of the best airlines I've flown on"
Cons: "Nothing"
Pros: "Good seats, great staff, good food, luggage service on time, excellent price!!"
Cons: "What is the point of paying business if you don't get the extras... No priority boarding, fighting for luggage overhead room, economy customers running to the front not allowing for comfortable disembarking of business class customers .. Just not what you would expect from business class."
Pros: "Nothing"
Cons: "4 hour delay. Sitting on the runway with little communication from captain. Clueless flight attendants. We knew we would miss our connection and no one cared to help."
Pros: "Attendants were very nice."
Cons: "The seats were so close. It was like riding on a transit bus. An 11 hour flight would be nice with just a few more inches between seats.. I don't expect real comfort in economy class but just two more inches would have been nice."
Cons: "The worst airline I have ever flown with, worst disruption management. No care for customers."
Pros: "A350, very comfortable and quiet. Good crew and pleasant flight"
Cons: "cabin temperature was a bit too high through the night."
Pros: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."
Cons: "Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great."
Pros: "clean planes, timely service, nice flight attendants"
Cons: "no power outlets narrow selection of juices/water on the plane"
Pros: "Overall it was a great experience with Finnair, the plane was clean and spacious. The crew was very nice and helpful. The food and drinks were great as well"
Cons: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"
Pros: "excellent service, loads of attention, good gluten free food choices with a finnish twist"
Pros: "If you picked the wrong line then check in took 40 minutes, arrive early!"
Cons: "They run out of food choices by the time they got to me."
Pros: "Everything. Great airport, swift boarding, great food on board with an educational twist, etc"