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Top 5 airlines serving from Asia to Malaysia

Scores according to KAYAK customer reviews

7.3
Royal Jordanian
Overall score based on 1,582 reviews
7.5
Boarding
7.4
Comfort
7.7
Crew
7.0
Entertainment
7.0
Food
Airline reviews

Pros: "Crew was excellent and so was the comfortable seating."
Cons: "The audio selection was extremely unique, well strange to say the least."

Pros: "Good food"
Cons: "None"

Pros: "Always fly Emirates they never failed in any type of situation."
Cons: "Was unable to board because my daughter got hospitalized and got 0 refund and offer to rebook more expensive than the amount already payed"

Cons: "The supervisor and some of his crew were rude because I had a problem and they were not helping"

Pros: "The aircraft is new and the crew are nice"
Cons: "More food and more toilets"

Cons: "Keep it up"

Pros: "Great crew, very comfortable plane. Everything was on time."
Cons: "The vegetarian option was not vegetarian as it contained fish. O'Hare was under construction and signage from the domestic terminal to international terminal was poor."

Cons: "They need to revamp business. It’s disgusting and is no longer worth the money."

Pros: "The crew was very hospital"

Cons: "Nothing staff was wonderful"

Pros: "The flights were on time."
Cons: "Food could have been better. ."

Cons: "Terrible food.. must need improvement"

Pros: "Crew was helpful"
Cons: "Flight delayed over 1 hour, plane change so my paid seat was no more, screen does not work"

Pros: "Friendly staff Entertainment Aircraft"
Cons: "No complaints"

Pros: "Awesome flight, professional pilots indeed"
Cons: "More leg room please"

Cons: "Entertainment (i couldn't watch anything because my screen wasn't working"

Pros: "Flight was on time and the handling of the plane by the pilots was good"
Cons: "While the plane was a Dreamliner, the quality of the seats, and the space in the seats didn't fit the the usual Dreamliner quality. The toilet facilities were terrible ... urine on the floors that made them sticky and horrifically stinky. Only two food service events during the 13 hours ... the first was OK, but the second was really sub par (a sandwich and a granola bar only)/.The available entertainment choices of movies were really lacking compared to other airlines. My first seat assignment had to be changed, because the man set to be sitting next to me began murmuring and cursing when he found out that I was to be next to him. My second seat assignment had me sitting in front of a man, who angrily refused to let me recline my seat at all, because it would crowd his leg space. Therefore I had to sit perfectly straight for all 13 hours of the flight. There were no other aisle seats for me to switch to. Most airlines offer eye shades and earplugs for the long haul flights. Not this one. Both were needed on this rather noise, chaotic flight. I guess you get what you pay for ... the cheap fare is not worth it. I don't intend to fly this airline again."

Pros: "nothing. there is no responsibility from voyama towards clients services"
Cons: "every thing"

Pros: "Everything was excellent. After reading some reviews I was a bit reluctant but every was great on board. Great crew with great food."

Pros: "Everything was excellent. After reading some reviews I was a bit reluctant but every was great on board. Great crew with great food."
Cons: "I didn't like how disorganised the on ground staff was when boarding. Also as a family of 7 we should have sat altogether and not scattered around the aircraft."

Cons: "The flight attendants are unfriendly. Food is the worst ever comparing with all airlines"

Pros: "All are okay"
Cons: "Nothing majer Food is simple - sandwich"

Pros: "Crew exceptionally nice"
Cons: "Tedious security before boarding. Cleanliness could be better."

Pros: "Comfortable airplane , good food, nice staff"

Pros: "Boarding was no frills and quick, service onboard the plane was an orange juice, however, it’s a 45 min flight and didn’t expect much else. No entertainment onboard."
Cons: "This grievance has to do with AMM airport. If you have a connecting flight, you will have to clear customs with your hand luggage and go to departures, you will have to go through security checks again and passport control, our connecting flight was 35 mins from arrival and we had to run to make it."

Pros: "Nothing"
Cons: "Bag did t arrive no one to talk to horrible service no home delivery I have to keep going back to airport and talk to stupid young guys who talk too much and do nothing"

Pros: "Seats were comfortable, crew was attentive and smooth takeoff and landing"
Cons: "Food was low quality"

Pros: "I upgraded my flight to business class and I enjoyed it."
Cons: "Nothing"

Pros: "Boarding, flight attendants"
Cons: "Food, cleanliness"

Pros: "Excellent service and better seat space than American airlines. I would fly Royal Jordanian again."
Cons: "Website for check in could be more user friendly."

Pros: "I travelled by my myself from Heathrow to Amman on a direct flight. The staff at every stage were polite and helpful, the food and in-flight entertainment were good especially for a 5 hour flight, the seats were comfortable and the toilets clean. Everything was on time and I had no problems with my luggage. I would happily fly with RJ again."

Pros: "Nothing"
Cons: "Entertainment unit had only movies from early 2000 Staff are not friendly at all and the food was a joke for a national airline."

Cons: "I left some baggage on the plane and it has been impossible to reach Royal Jordanian in regards to getting it back. Every phone number leads to a different phone number."

Cons: "Cold food"

Pros: "The plane was clean and food was provided in a timely manner. The bathrooms were well located and I did not have to wait to go. Movie selection was not as expansive as I had expected but was still enough to pass the time."
Cons: "The plane seemed to have a signal jammer so I could not send any messages before we pulled out of the gate. Our departing flight was delayed two hours, just sitting on the runway without the screens turned on to let us watch anything. The return flight was unpleasant because we were not able to sit together."

Pros: "."
Cons: "Very good"

Pros: "The plane was new and spacious."
Cons: "Crew served old and cold coffee."

Cons: "Worst food on long flights.. terrible quality and insufficient"

Pros: "I was surprised today that they did not bring the Embrer aircraft. When ever that happens, I am delighted. The RJ Emberer is the worse aircraft configuration."
Cons: "The RJ fleet is in need to get new aircrafts and an upgrade of their protect is important."

Pros: "Nothing"
Cons: "The seats were not comfortable. No entertainment. It was a horrible experience. RJ should simply retire their embraer aircrafts"

Pros: "The seats in the plain were comfortable and although it was a short flight, there was a multimedia syste, a pillow and a blanket"
Cons: "Couldn't sleep. Fall a sleep and was wakes up by the crew to get a meal. Couldn't fall a sleep after that. Why was it done ?!"

Pros: "Easy check in, aisle comfortable seat. goid entertainment."
Cons: "The crew were nice and friendly but they woke me up 3 times (for hot towel, food...). Preferred not to get hot towel or food and keep in sleeping"

Pros: "On time and very efficient"
Cons: "The food offering was poor"

Pros: "On time and very efficient"
Cons: "The food offering was poor"

Pros: "Okall"
Cons: "All"

Pros: "Very good and friendly staff"
Cons: "Entertainment need a refresh"

Pros: "New state of the art Dream line plane very comfortable and easy to sleep even in economy section"
Cons: "Food could be better"

Pros: "Staff very friendly"
Cons: "Poor food no coffee or tea for breakfast"

Pros: "Good service, comfortable aircraft and very good info entertainment"
Cons: "Waiting to take off from Heathrow airport."

Cons: "More food variety"

Pros: "Very smooth and easy process boarding and taking off"
Cons: "No entertainment"

Cons: "delayed landing because of chinese reasons"

Cons: "delayed 2 times."

Pros: "A nice experience overall. Flight was quiet so plenty of personal space."

Pros: "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
Cons: "No entertainment options. Little to no food service."

Pros: "The crew are ok. They should find jobs with other, better airlines."
Cons: "Flight delayed on both legs. Delay management horrible, call centre was worse."

Pros: "Average flight"
Cons: "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"

Pros: "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
Cons: "Flight wasn't on time to and from HKG."

Pros: "The staff were very kind, the seat had a great amount of leg room."
Cons: "There was no alcohol on the flight."

Pros: "Getting out of the plane"
Cons: "getting in the plane. No working tablet. Poor food."

Pros: "Crews are nice."
Cons: "Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad."

Cons: "The airline"

Pros: "For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping)."
Cons: "Nothing."

Pros: "The service is good in general."
Cons: "The boarding process could be improved."

Pros: "The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance."
Cons: "The food is rather meh, does not stand out"

Cons: "The flight was over 5 hours delayed and they offered no compensation or extra meal."

Cons: "Cramped seats"

Pros: "Leg space and good arm rest"
Cons: "No in flight entertainment (movies)"

Pros: "The seats are more comfortable compared to the other budget airlines."
Cons: "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."

Pros: "I have flown Malindo before and I have been happy about tbeir customer service."

Pros: "In flight meal."
Cons: "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."

Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."

Pros: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Cons: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."

Pros: "Service and comfort with blanket, and entertainment movies."
Cons: "Luggage collection rather late in Bali."

Pros: "Same as previous, no fuss."

Pros: "No fuss, well organised."

Pros: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Cons: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"

Pros: "Ease of booking and 30kg baggage allow all included in quoted flight cost"
Cons: "Food quality appears to be falling down in variety and quality"

Cons: "Turbulence"

Pros: "Good service and good plane."

Pros: "food, service"
Cons: "nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal."

Pros: "You can check-in luggage for free. Not like Airasia"
Cons: "Delays, of course."

Pros: "The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well."

Pros: "I was very impressed given it is a budget airline."

Pros: "somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again."
Cons: "my expectations were more than met."

Pros: "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."

Pros: "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"

Pros: "Read trip advisor Will never use them again They will have an accident and it will be their fault"

Pros: "something"
Cons: "something"

Pros: "Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food."

Pros: "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."

Cons: "There are small snack & water given previously, but now only water."

Cons: "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"

Pros: "Nothing"
Cons: "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"

Pros: "Proactively checking the boarding pass to shorten que of the boarding process."
Cons: "Delayed"

Cons: "Cabin very hot. Aircond broken??"

Pros: "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
Cons: "Nothing"

Pros: "Nothing"
Cons: "Evrything"

Pros: "Pretty on time"

Pros: "The lower level cabin attendant did her best to make a better impression than her supervisor. I am grateful to her."
Cons: "The purser was not even polite. Was it because she was veiled and I was wearing a cross? I really hope not. The normal economy seats are cramped to an unacceptable level. I will avoid flying MH economy again. Malindo, a low-cost flying the same routes (SGN-KUL and KUL-CMB) I often fly, has a much better level of service than MH, supposedly a full service airline."

Pros: "Terrible airline company. It’s a ripoff!"
Cons: "Honesty. Ripoff!"

Pros: "Comfort"

Pros: "Different seat location for family of five Missing luggage"

Cons: "They should giving out headphones for business class to use the entertainment system"

Pros: "ok"

Cons: "the food could have been nicer"

Pros: "Airport, sea side"
Cons: "Nothing"

Pros: "The Malaysia Airlines crew hospitality is world wide known and I experienced it myself during this flight"
Cons: "I sit in 2K of A350-900. Though it is known as a throne seat, there is an error on the installation of this seat. The foot rest that comes up and supposedly joined with the ottoman to make up the flat bed is too long so this seat never can actually go to full 180 degree mode."

Pros: "The food"
Cons: "I was given a window seat but without a window. I felt I cannot breath. I saw many empty seats around"

Pros: "The MAS stewardess was really nice & helpful"
Cons: "Everything was perfect"

Cons: "Better treatment of luggage. Better business class service. Food was poor."

Cons: "Did not departure on time"

Pros: "Direct flight"
Cons: "Bigger aircraft"

Pros: "The crew was extremely hospitable, and the food was excellent."

Pros: "Crew was terrible plane dirty and very poor service waited 90 minutes after take off to get a drink in business class. Last time I fly this airline used to be ok but now going downhill"
Cons: "Almost every thing. Incredibly dirty plane and crew just poor not interested in passenger at all unfortunately noticing this more and more with MAS"

Pros: "cabin crew very friendly and professional"
Cons: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"

Cons: "Flight delay announcement could have been made much earlier"

Cons: "It was delayed by 15mins due to heavy rain but it was OK as everything else was on point"

Cons: "Feel airline maintenance is slipping second flight in a week where they have tv trouble"

Pros: "Crews were good."
Cons: "Seats were small and quite uncomfortable. luckily it was a short trip. If travelling long distance I ll have to consider a different airlines."

Cons: "Cancel last minute and no compensation given, how rude it is."

Pros: "On time"
Cons: "No control of children on group tour, allowed to yell and run around. Express Immigration pass not available"

Pros: "Smooth flight, great entertainment"

Pros: "Everimg went smoothly, from check in to boarding and flight. The ground and flight crew were helpful."
Cons: "Nothing for this trip"

Cons: "The food"

Pros: "Not much"
Cons: "Left late with no explanation"

Cons: "I haven't even made it to my destination yet."

Cons: "Delayed for more than an hour.."

Cons: "Connecting Time"

Cons: "The pre boarding security was a mess and poorly managed in Kuala Lumpur."

Pros: "Everything. Just a simple, very short haul flight: nothing too complicated."
Cons: "There was nothing to fault."

Pros: "Nothing special"
Cons: "At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs.."

Pros: "Crew on board did their best."
Cons: "Because of an accident at Manila, all flights were delayed. This can happen, but the information provided by ground staff was far below standard. I assume they have procedures in place to inform passengers, and to make any estimations and guidance on what to do next. Absolutely no courtesy for passengers with connecting flights with different airliners. Usually, MH is a professional organisation, but this was an all time low in their service. Sorry."

Pros: "Food provided in Mumbai to KL flight was satisfactory."
Cons: "In flight from Mumbai to KL, requested orange juice was never served. Insufficient toilets in aircraft. Appeared that toilet numbers were compromised with additional seats so to gain more profit. Also toilets far away from the seats. Long queues 3 x 3 seating arrangement is hopeless for 5 hour journey as person at window needs to disturb both middle and aisle seat holder."

Pros: "None that I like!"
Cons: "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"

Cons: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."

Cons: "Delayed again. 5 flights of people crammed in gate area 81 - 84. Ridiculous"

Pros: "Food was good."
Cons: "The delayed flight and consequently lost luggage afterwards."

Pros: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Cons: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"

Cons: "Incorrect information of boarding gate reflected on the boarding pass for the third time already. And to make it worse, this was the most difficult problem that me and my friends encountered throughout all the flights that we took. We nearly miss this flight as we actually went to the boarding gate that was reflected incorrectly on our boarding pass as stated earlier. There was also an unannounced delay. Flight estimated departure is at 1720HRS, but the flight only took off 1750HRS."

Pros: "The cabin crew and this was the only flight that reflects the correct boarding gate on my boarding pass."

Pros: "The cabin crew."
Cons: "Again, incorrect information of boarding gate."

Cons: "Incorrect information of boarding gate."

Cons: "Tight seating made it less comfortable than normal, and mechanical issues caused some delays."

Pros: "There were choices of foods. I really liked the fact that they considered Korean natives as they gave kimchi together with their dishes. Attendants were polite and kind. 30kg allowance is a great merit too."
Cons: "Frequent delays in flights and changes in timings. There were many passengers and it's quite hard to carry my carrier through the alley. The foods may be in variety but did not taste very nice."

Cons: "Prebooking a seat with Malaysian Airlines requires calling KL office which is always busy. It costs a lot if calling from the US, in addition to paying for the seats. It really turned me off."

Cons: "Worst food ever."

Pros: "Overall all was good, except the flight been late."
Cons: "The flight was 40 mins late and because of that, I missed my connection from Hong Kong to San Francisco. Your company then offered me and my friend a hotel stay and transportation to and from the hotel., which was good. I appreciated your company taking care of us. However, it is really bothersome to miss an international connection to go home after a long trip."

Pros: "The regular plane was swapped out for the A380"

Pros: "Landing 20 minutes ahead schedule."
Cons: "Nothing much to improve as it only 50 minutes flight"

Pros: "Efficiency"
Cons: "Attentiveness, we were miss for food purchasing was abit rush."

Pros: "NOTHING"
Cons: "GROUND STAFF LETTING ME CHECK IN AS I HAD NO BAGS AND WAS GIVEN HALF HOUR TO GET ACROSS 4 TERMINALS TO MAKE FLIGHT. MISSED BY 5 MINUTES AND GROUND STAFF VERY UNACCOMODATING"

Pros: "Overall price / value is very good"
Cons: "Leg room is very small"

Cons: "The AC created so much smoke that I couldn’t see the stewardess during the safety instructions"

Cons: "the ground crew at departure lounge and arrival lounges are plain stupid. giving wrong info of departure gates. arriving crew didnt open the door .. buzy with handphone"

Pros: "All"

Cons: "All good"

Pros: "The boarding was fast."
Cons: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."

Pros: "The crew was amazing!"
Cons: "provide accesible wifi"

Pros: "Very good for the price I paid"
Cons: "Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare."

Cons: "Boarding pass and ticket did not specify terminal 2!!! Automatic check in not clear"

Cons: "Food and beverages are not free. Even water cost money so you might as well bring your own. Also they advertised free WiFi but as soon as logged in you have to pay."

Cons: "3 hours flight delay"

Cons: "no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website"

Cons: "Luggage check-in weighs luggage 22 kilos more than its actual weight and I was asked to pay almost RM650 ~ ($170), when I was asked to recheck they had to pull my luggage back and that took almost 40 minutes to later know that they made a huge mistake! 20 minutes to the boarding time I got confirmation that my luggage weights are correct and given a boarding pass to gate P11. walked to gate P11 and saw no one there, and there were no signs of what was happening, I checked Kayak app then I noticed that they changed the gate to L10 which is a totally different building ( 16 minutes before gate closure ), I had to run the whole airport to go to gate L10. not to mention that flight was delayed by a good 1 hour!"

Cons: "Delayed flight"

Pros: "Food"
Cons: "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"

Pros: "Nothing. We arrived safe"
Cons: "First of all it left late with no explanation. One hour late. Crew did almost nothing. No food at all unless preordered. Not even awater. Lights out for no reason. It was as t even 7:30 when they dimmed the long guts. Only one bathroom in the back and we never saw someone go forward so we were t sure if there was one in the front. Very tight seats."

Pros: "Flight was good. Left a little late still arrived on time. I was traveling with one extra bag. 18 kilos. Cost at counter was $150.00. (Ouch) Anyway after paying the extra bag fee I went there office in the airport and purchased the same extra bag for my return flight for $28.00. Nice flight but make sure you purchase ample baggage when booking your flight."

Cons: "The flight can’t even provide a plastic bag for me to pack my pre order meal."

Pros: "The price is very affordable and flight was very good in take off and landing."
Cons: "Seats was very tight and uncomfortable!!!"

Pros: "Flight was v smooth"

Cons: "Lazy crew"

Pros: "Overall"
Cons: "Delays, and not entertainment"

Pros: "Quick"
Cons: "No food or drinks. But that was expected as we didn’t pay for it"

Cons: "Food"

Pros: "Where is my bag. Please find my bag because many thing inside it."
Cons: "Fail tu makesure customer bag arrival safely"

Pros: "Ontime"
Cons: "Flight attendant quite slow for delivering food and not many selection food available as usual"

Pros: "All ok, seriously,stewardesses look great and very charming with her uniforms, very friendly staff"

Pros: "Everything was smooth"

Cons: "Unable to use airasia app for e-boarding"

Pros: "This is now our airline of choice between KL and Singapore and the next time we fly to Australia we will try flying with Air Asia. It was a very short flight so entertainment was not provided, and we were perfectly happy with that. Very reasonable fare. All staff were charming and very helpful. Highly recommend."

Cons: "Flight delay for almost 4 hour"

Cons: "Worst experience. Flight delayed more than 4 hrs and staff. Couldn’t accommodate us. Please make announcement that names must be given to accommodate people if you guys going to place people in such a way. Do not make us wait and finally say no more flight. That’s absurd."

Pros: "Price"
Cons: "All ok"

Pros: "Clean aircraft"
Cons: "Two flights in a row behind schedule ; messed up my vegetarian pre ordered food selections in both flights"

Cons: "delayed"

Pros: "Fuss free Friendly crew Pay for service"
Cons: "Tight seats Food comes in small portions Website user experience"

Pros: "定時運行できたこと"
Cons: "シートピッチが狭く窮屈"

Pros: "Overall in flight experience quite good."
Cons: "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."

Pros: "He flight boarded on tkme"
Cons: "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."

Pros: "nothing to say."
Cons: "only food that i received the rice i think didn't cooked properly"

Cons: "Flight was delayed"

Pros: "On time boarding ...very efficient"
Cons: "Offer same type of value food...even worst tasteless"

Cons: "Seating is very uncomfortable."

Pros: "The aircraf was brand new"
Cons: "Delay"

Pros: "Good landing despite bad turbulence."

Cons: "Crew was not helpful"

Cons: "Delay"

Pros: "I like nothing about your customer care service"
Cons: "Provide efficient customer based service to ensure customers can contact you when they need to make changes to their reservation."

Pros: "Ground cruise not too strict with the weight. Exceed 1 kg and plane not full also insist to charge. Filipino staff"
Cons: "More human touch less $$ orientated. Make customer willing to come backs"

Pros: "Nothing"
Cons: "Delay, friendliness of ground staff, overall feeling of saving every penny"

Pros: "I like schedule on time and the arrangement on board"
Cons: "I travelled Korean JeJu Air budget airlines. The service may be Jetstar can consider, they give a small cup of water as a welcome drink & helping passengers loads luggage onboard. Even it was budget airline but no compromise with passengers service."

Pros: "It got me there at a reasonable price without being too uncomfortable!"
Cons: "Boarding was a bit of a mess (but I've seen much worse)"

Cons: "Plane was late on arrival so departure time was delayed and we had connecting flights and the Jetstar ppl wasn't very helpful with informing Jetstar Pacific that we'd be late... We made our connecting flight but only just"

Pros: "Nice and pleasant service during the flight."
Cons: "Nothing much to ask for."

Pros: "Crew were kindly , seats very comfortable"
Cons: "Everything was veey good"

Pros: "Crew very efficient, seating comfortable compared to other Spore-KL Budget flights."

Pros: "Few flight attendant were cool"
Cons: "Free luggage"

Cons: "The staff from check in counter assistance should be polite ."

Pros: "Smooth on-boarding, comfy seats, on time pleasant journey"

Pros: "Quick boarding, pleasant staff"
Cons: "Arrival card not provided, only provided custom declaration form. So we thought arrival card not needed, and we were turned back after queuing to the front of the immigration counter."

Pros: "Crew were pleasant. Nice waiting area at Manila International Terminal 1."
Cons: "1 hour delay. No vegetarian food offered. No Customs card offered for travellers to fill in."

Pros: "Flight on time"

Pros: "I like the service it was nice and friendly! Also when the landed and take off it was so smooth and almost perfect! I feel so happy and comfortable"

Cons: "Was not able to board as the flight was overbooked"

Pros: "Check-in staff gave exact range of time for boarding. Pretty comfortable and nice cabin crew."
Cons: "Don’t recall the greetings from cockpit and lack of announcements on potential turbulence and heavy rain plus lightning closer to destination. Only heard from cockpit almost nearing landing."

Pros: "Flight is good, it's Jetstar so no food or entertainment was required, flight leaves Singapore at 23:00. Sleep and wake up in Darwin"

Cons: "Not a heap of leg room but is Jetstar and only a 4 hour flight"

Pros: "Todo bien"

Pros: "Fast Check In and Boarding"
Cons: "Old Aircrafe Totally no Service"

Pros: "Friendly crew quick and uneventful flight"
Cons: "At check in our family was separated all over the plane. When querying after receiving the boarding passes told can’t do anything until he jestar supervisor put us in the same row. The plane was barely a third full so bit of effort from the initial staff would have helped."

Pros: "Because the flight is so short it is hard to evaluate. But overall it was smooth and quick."
Cons: "It was a little hard to determine which zone was boarding when you came in midway. Had to wait a while to figure if your rows were called to board or not."

Pros: "The detail of booking didn't show has paid bag fee.so confuse .And also kayak keep on asking want checking bag....."

Pros: "Punctuality and cleanliness of the flight"
Cons: "Food and Drinks Menu Pricing"

Pros: "I managed to change my seat from a middle to a window seat and had a great view of the thunderstorms and a dark Darwin when we arrived - and lots of room. Comfortable seat."
Cons: "Hassle with buying a coffee. Couldn't use AMEX card but only told that when it didn't go through.. only minor but guy should have noticed it was amex and given it back straight away."

Pros: "Friendly crew, food actually very good"
Cons: "Aircraft not clean, several seats with trash when we boarded! Seats to close to each other, no space for legs for anyone 1.70 plus"

Pros: "Quick boarding"
Cons: "Many people brought suitcases onboard that were obviously over the 7kg acceptable weight. seems very unfair that they didn't have to pay to check in."

Pros: "Friendly crew, clean, smooth boarding and arrival (incl baggage)"
Cons: "Automated check-in is a pain for a family. There's really no room for your legs (I'm 1.8m and no chance I don't touch the next seat) - esp for old people not to recommend as definitely not healthy to be that squeezed. Worse than any other low cost carried from a space perspective."

Pros: "Smooth take off and landing"
Cons: "The boarding was non sense when inviting passangers from the particular rows. People were not given enough time to qeue in so that it actually didn’t matter where you sit coz it only caused chaos. The seats in the plane were ripped and would definitely require some maintanance. It was a late flight and the cabine crew seemed to have enough for that date so that the only smile you could get was when saying goodbye. However, they did the job in a proffessional manner."

Cons: "No"

Pros: "750pm flight. Hope they add mor late night flight."
Cons: "I dont have checkin luggage. Web checkin did not give me straight to gate boarding even on FasT booth. Old system allows me straight to gate."

Pros: "It was on time and efficient. All staff very helpful."
Cons: "Nothing."

Pros: "Everything was great"

Pros: "Fast Check In and Boarding."
Cons: "Totally no services for the passenger and seats are not comfortable."

Pros: "Cheerful cabin crew"
Cons: "Not much legroom"

Cons: "Flight delay"

Pros: "Board on time ."
Cons: "Crew members are not polite and the way she handle seating like , don’t know how to manage . Especially check in counter . Even though we check in as a group , she assign us like a mass ."

Pros: "Easy boarding and relatively smooth flight"
Cons: "Delayed waiting on the plane, however all boarded on time. Seating was tight with not much leg space and tight with the people next to you. Menu options were the usual and as it’s a shortish flight just had a light snack and drink."

Pros: "NOTHING!"
Cons: "We had to pay over $165 USD for luggage. On a 7hr flight we cldnt even get water w/o paying for you"

Pros: "Nothing"
Cons: "My girlfriend and I purchased tickets on Kayak to Malaysia. The price seemed decent and we got the hours we wanted...there was no option to add baggage when I was booking the ticket so I assumed the baggage was included (like on many international flights.) When we got to the airport, our flight was over two hours delayed...We wanted to switch to another flight instead because we had a whole day planned, but they said because it was through a third-party we were not able to do that and there was no way to contact kayak directly. So we were forced to wait and when we went to go check in our luggage they tried to charge us $60 for 15 kg and $20 for every additional kilogram. They said it was too late to get the online price (which was half of that amount) My luggage was 25 kg which amounted to an additional $200 which ended up costing MORE than my round trip flight. Jetstar is the worst airline I have ever flown. I emailed kayak for a refund or some customer support after the nightmare we dealt with ON New Year’s Day and still have yet to hear back about this matter. Going back to solely booking airlines directly or through Expedia because at least you can get in touch with them when things go wrong."

Cons: "Seats uncomfortable Cabin temperature too low"

Pros: "On time, nice service, safe arrival"
Cons: "On board food relatively expensive"

Pros: "Cheap ticket pricing. Slightly cheaper."
Cons: "Food add-on is extremely expensive. Ridiculous!"

Pros: "I wish jet star airline fix my suitcase wheel and stitch the ripped the top of the material"
Cons: "Poor luggage handling charge me 60 Australian dollar"

Pros: "On time"

Pros: "On time"
Cons: "No food or drink offered on flight"

Cons: "I had only one baggageto check in and was forced to pay 30 min before the boarding time."

Pros: "the takeoff and landing was good, the flight was very smooth"

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