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Airports
Origin
Kuala Lumpur
RM 148
only
RM 148
RM 257
only
RM 257
Destination
Alor Setar
RM 148
only
RM 148
Fri, 17 Nov
KUL
AOR
1h 05m
Mon, 20 Nov
AOR
KUL
1h 05m
RM 148
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 588 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
HKT
KUL
Good 6.6

Nice clean plane and efficient staff

We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight.

KUL
DMK
OK 4.0

Almost on all regional flghts i had to pay as much for my luggage as for my ticket.

Luggage scheme.

KUL
MYY
OK 4.0

Politeness of the crew. Welcoming you with a smile

Delay. So many delay

KUL
JHB
Mediocre 2.0

Delay for 1 hour

PNH
KUL
Excellent 10.0

There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.

No beverage service unless you had booked it in advance.

Fri, 27 Oct
SZB
AOR
1h 10m
Sun, 29 Oct
AOR
SZB
1h 10m
RM 257
Trip: 3 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 98 reviews
Boarding
7.2
Comfort
7.4
Crew
7.3
Entertainment
6.8
Food
6.7
BOM
KUL
Excellent 8.0

Leg space and good arm rest

No in flight entertainment (movies)

SIN
KUL
Excellent 8.0

No fuss, well organised.

KUL
CMB
Excellent 8.0

Same as previous, no fuss.

KUL
DPS
Excellent 9.3

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

KUL
DPS
OK 5.3

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

Sat, 28 Oct
SZB
AOR
1h 10m
Sun, 29 Oct
AOR
SZB
1h 10m
RM 300
Trip: 2 days
6.6GoodShow reviews
Overall 6.6 Good
Based on 15 reviews
Boarding
7.0
Comfort
7.1
Crew
7.4
Entertainment
6.0
Food
6.7
PEN
HKT
Excellent 8.0

Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend

USM
PEN
Excellent 10.0

Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!

Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!

PEN
SZB
Mediocre 3.6

the flight attendant on board was lively in making announcements!

Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.

SZB
PEN
Good 6.0

On time

PEN
SZB
OK 5.6

Hot in the plane upon boarding

Sun, 22 Oct
KUL
AOR
0h 55m
Wed, 25 Oct
AOR
KUL
1h 10m
RM 312
Trip: 4 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.4
Entertainment
6.7
Food
6.5
DPS
KUL
OK 4.0

The first and second flight of the four were on time. The food was surprisingly pretty good- probably some of the best airplane food I've had. Not much variety, but still good. One of the four flights had entertainment, and the movies were of good selection.

Planes poorly taken care of inside. First flight back delayed so long, missed our connection. Ended up having to stay in KL, where the hotel they put us in was an hour away from the airport. No direction, terrible communication. The attendant in Bali lied to me, knowingly. I had to miss a day of work due to this. And this all could have been avoided if they would have held the second plane just 30 more minutes.

ADL
KUL
OK 5.0

A mediocre flight is better than an awful one? At least we *had* an entertainment unit. And there was a USB outlet so phones/ipads could remain charged throughout the flight.

Mine was a cramped experience in an old airplane, sadly normal for the industry. Food was bad. Entertainment unit was one of those press-the-screen-and-maybe-10-seconds-later-it'll-react types. Crew wasn't very communicative about what each cart rolling down the isle was for. Not a terrible experience, just not particularly good.

KCH
KUL
Mediocre 2.0

Nothing

Canceled flights both directions. Poor airport. Long runway times. When told I was notified about the canceled flights, I was issued absolutely no apologies.

KUL
AOR
Excellent 8.0

Cabin crew, smooth flying

Nothing

RGN
KUL
Excellent 9.0

Everything flowed smoothly.

It would have been nice to have inflight entertainment within our seatbacks.

Thu, 14 Dec
KUL
AOR
1h 05m
Sun, 17 Dec
AOR
KUL
1h 05m
RM 169
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 588 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
KUL
JHB
Mediocre 2.0

Delay for 1 hour

KUL
DMK
OK 4.0

Almost on all regional flghts i had to pay as much for my luggage as for my ticket.

Luggage scheme.

KUL
SIN
Excellent 10.0

Efficient service & great crew

PNH
KUL
Excellent 10.0

There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.

No beverage service unless you had booked it in advance.

CGK
KUL
OK 5.3

Delay

Sat, 21 Oct
KUL
AOR
1h 05m
Sat, 28 Oct
AOR
KUL
1h 05m
RM 350
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Fri, 17 Nov
KUL
AOR
1h 05m
Sun, 19 Nov
AOR
KUL
1h 05m
RM 177
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 588 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
MYY
BKI
Good 7.0

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

PNH
KUL
Excellent 10.0

There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.

No beverage service unless you had booked it in advance.

HKT
KUL
Good 6.6

Nice clean plane and efficient staff

We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight.

KUL
MYY
OK 4.0

Politeness of the crew. Welcoming you with a smile

Delay. So many delay

CNX
KUL
Excellent 9.5

fast and good

seat size

Mon, 23 Oct
KUL
AOR
1h 05m
Thu, 26 Oct
AOR
KUL
1h 05m
RM 190
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 588 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
KUL
MYY
OK 4.0

Politeness of the crew. Welcoming you with a smile

Delay. So many delay

KUL
CNX
Excellent 9.5

fast and easy

seat comfort and leg room plus they charge for everything extra

KUL
JHB
Mediocre 2.0

Delay for 1 hour

KUL
SIN
Excellent 10.0

Efficient service & great crew

DPS
KUL
OK 5.3

Crew was professional, relatively quick boarding

BAGGAGE FEES were OUTRAGEOUS!!

Thu, 2 Nov
SZB
AOR
1h 10m
Sun, 5 Nov
AOR
SZB
1h 10m
RM 257
Trip: 4 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 98 reviews
Boarding
7.2
Comfort
7.4
Crew
7.3
Entertainment
6.8
Food
6.7
KUL
DPS
Excellent 8.0

Cramped seats

KUL
RGN
Good 6.3

The flight was over 5 hours delayed and they offered no compensation or extra meal.

KUL
DPS
Excellent 9.3

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

KUL
DPS
OK 5.3

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

KTM
KUL
Mediocre 2.0

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

Fri, 27 Oct
KUL
AOR
1h 05m
Sun, 29 Oct
AOR
KUL
1h 05m
RM 198
Trip: 3 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 588 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
KUL
MYY
OK 4.0

Politeness of the crew. Welcoming you with a smile

Delay. So many delay

KUL
CNX
Excellent 9.5

fast and easy

seat comfort and leg room plus they charge for everything extra

KUL
DMK
OK 4.0

Almost on all regional flghts i had to pay as much for my luggage as for my ticket.

Luggage scheme.

CNX
KUL
Excellent 9.5

fast and good

seat size

PNH
KUL
Excellent 10.0

There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.

No beverage service unless you had booked it in advance.

Sat, 28 Oct
KUL
AOR
1h 05m
Sun, 29 Oct
AOR
KUL
1h 05m
RM 198
Trip: 2 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 588 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
CNX
KUL
Excellent 9.5

fast and good

seat size

HKT
KUL
Good 6.6

Nice clean plane and efficient staff

We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight.

KUL
MYY
OK 4.0

Politeness of the crew. Welcoming you with a smile

Delay. So many delay

PNH
KUL
Excellent 10.0

There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.

No beverage service unless you had booked it in advance.

KUL
DMK
OK 4.0

Almost on all regional flghts i had to pay as much for my luggage as for my ticket.

Luggage scheme.

Mon, 23 Oct
SZB
AOR
1h 10m
Thu, 26 Oct
AOR
SZB
1h 10m
RM 304
Trip: 4 days
6.6GoodShow reviews
Overall 6.6 Good
Based on 15 reviews
Boarding
7.0
Comfort
7.1
Crew
7.4
Entertainment
6.0
Food
6.7
PEN
SZB
Mediocre 3.6

the flight attendant on board was lively in making announcements!

Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.

SIN
SZB
Mediocre 2.6

The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.

SIN
SZB
Good 7.6

Ease of boarding and disembarkation T2 arrival in SIN Online check in

Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB

PEN
SZB
OK 5.6

Hot in the plane upon boarding

USM
PEN
Excellent 10.0

Everything was smooth and easy. Check-in line was short, the whole airport experience was quick and easy. Flight was smooth, comfortable, staff was so friendly. When I checked in for my flight in Penang, the girl who helped me, Kay, was the most friendly help I've ever had.. She offered me a great seat and was patient and friendly when I requested to be moved around. She made conversation while we waited for the system to finish, and had a huge smile the whole time. She set the time for the whole airport and flight experience, and had me smiling the rest of the day. If there's a way to tell her bosses - she is a gem, hang on to her! I'm looking forward to my next trip on firefly!

Boarding was delayed a bit, but flight took off within a few minutes of schedule, so no real problem!

Mon, 6 Nov
KUL
AOR
1h 05m
Thu, 9 Nov
AOR
KUL
1h 05m
RM 312
Trip: 4 days
8.0ExcellentShow reviews
Overall 8.0 Excellent
Based on 1 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.4
Entertainment
6.7
Food
6.5
BKK
KUL
OK 4.6

Larger seats

Food was below standards. Really need to improve.

KUL
AOR
Excellent 8.0

Cabin crew, smooth flying

Nothing

AKL
KUL
OK 5.0

Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok.

Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things

DPS
KUL
OK 4.0

The first and second flight of the four were on time. The food was surprisingly pretty good- probably some of the best airplane food I've had. Not much variety, but still good. One of the four flights had entertainment, and the movies were of good selection.

Planes poorly taken care of inside. First flight back delayed so long, missed our connection. Ended up having to stay in KL, where the hotel they put us in was an hour away from the airport. No direction, terrible communication. The attendant in Bali lied to me, knowingly. I had to miss a day of work due to this. And this all could have been avoided if they would have held the second plane just 30 more minutes.

KUL
MEL
Mediocre 3.0

Not much. Probably only the check in from.Phnom Penh. Haha checked through to Melb

Couldn't check in online to secure reserved preferred seat section. No boarding passes printed on long haul section. Fight delayed, arrival delayed. No terminal parking for aircraft, which meant catching a bus to terminal. Not impressed at all. Why bother with frequent flyer class if it's not going to apply at all as business flyers.

Tue, 24 Oct
KUL
AOR
1h 05m
Wed, 25 Oct
AOR
KUL
1h 05m
RM 203
Trip: 2 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 588 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
PNH
KUL
Excellent 10.0

There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.

No beverage service unless you had booked it in advance.

HKT
KUL
Good 6.6

Nice clean plane and efficient staff

We Pre ordered (and paid for) meals when we booked our tickets, having flown Air Asia before we knew what was good and what wasn't. Somehow our orders were lost and we got the 'default' meal on all flights which was sweet and sour chicken meatballs which was almost as awful as it sounds. We heard the same thing happen to the lady in the seat behind us. Staff pretty much ignored our complaint. There's also a weird process with check in where you get processed into a small lounge Pre flight with no food or shops, there doesn't appear to be a reason for this other than making you sit somewhere cramped and uncomfortable for an hour before your 9 hour flight.

MYY
BKI
Good 7.0

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

KUL
DMK
OK 4.0

Almost on all regional flghts i had to pay as much for my luggage as for my ticket.

Luggage scheme.

KUL
CNX
Excellent 9.5

fast and easy

seat comfort and leg room plus they charge for everything extra

Fri, 24 Nov
SZB
AOR
1h 10m
Sun, 26 Nov
AOR
SZB
1h 10m
RM 304
Trip: 3 days
6.6GoodShow reviews
Overall 6.6 Good
Based on 15 reviews
Boarding
7.0
Comfort
7.1
Crew
7.4
Entertainment
6.0
Food
6.7
SIN
SZB
Mediocre 2.6

The staff has no personality and no working knowledge of how customer service is supposed to be. I booked this as Malaysia Airlines and even though it's operated by Firefly, it should've recognized my priority status with OneWorld.

PEN
SZB
OK 5.6

Hot in the plane upon boarding

PEN
HKT
Excellent 8.0

Very always at check in but all very relaxed. Only gave 3 for food as we'd asked for pot noodle (Rm3) only to be told they had no hot water. Not serious & we didn't use their entertainment. Otherwise all good & would recommend

SIN
SZB
Good 7.6

Ease of boarding and disembarkation T2 arrival in SIN Online check in

Needed to re check in in SIN, even on a same day flight Flight was late for both sectors SZB-SIN-SZB

PEN
SZB
Mediocre 3.6

the flight attendant on board was lively in making announcements!

Flight was first brought forward by 30 mins. Arrived on time at the gate, but actually it's delayed by 15 mins from the original time. So in total delayed about 50 mins from brought forward time. NO ground staff at the gate bothers to inform us. Flight status screen shows "Callng", when approached, ground staff just replied "not yet" in a bad manner. Terrible ground service.

Fri, 1 Dec
SZB
AOR
1h 10m
Tue, 5 Dec
AOR
SZB
1h 10m
RM 312
Trip: 5 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 98 reviews
Boarding
7.2
Comfort
7.4
Crew
7.3
Entertainment
6.8
Food
6.7
KUL
DPS
Excellent 9.3

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

HKG
KUL
Excellent 8.0

The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

The food is rather meh, does not stand out

HKG
KUL
Excellent 10.0

I have flown Malindo before and I have been happy about tbeir customer service.

KTM
KUL
Mediocre 2.0

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

KUL
CMB
Good 7.6

Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty.

The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight.

Mon, 6 Nov
SZB
AOR
1h 10m
Thu, 9 Nov
AOR
SZB
1h 10m
RM 317
Trip: 4 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 786 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.4
Entertainment
6.7
Food
6.5
RGN
KUL
Excellent 9.0

Everything flowed smoothly.

It would have been nice to have inflight entertainment within our seatbacks.

KUL
AOR
Excellent 8.0

Cabin crew, smooth flying

Nothing

BKK
KUL
OK 4.6

Larger seats

Food was below standards. Really need to improve.

KUL
ADL
Excellent 8.0

On time departure, clean aircraft, generally friendly staff/crew.

Breakfast - woken 2 hours before landing, very sorry version of "breakfast" was at best aweful only to then have lights turned off again after service completed.

ADL
KUL
OK 5.0

A mediocre flight is better than an awful one? At least we *had* an entertainment unit. And there was a USB outlet so phones/ipads could remain charged throughout the flight.

Mine was a cramped experience in an old airplane, sadly normal for the industry. Food was bad. Entertainment unit was one of those press-the-screen-and-maybe-10-seconds-later-it'll-react types. Crew wasn't very communicative about what each cart rolling down the isle was for. Not a terrible experience, just not particularly good.

Fri, 10 Nov
SZB
AOR
1h 10m
Thu, 16 Nov
AOR
SZB
1h 10m
RM 317
Trip: 7 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 786 reviews
Overall
7.0
Boarding
7.1
Comfort
7.0
Crew
7.4
Entertainment
6.7
Food
6.5
KUL
HAN
Excellent 8.0

The flight was delayed 1.5hours

KCH
KUL
Mediocre 2.0

Nothing

Canceled flights both directions. Poor airport. Long runway times. When told I was notified about the canceled flights, I was issued absolutely no apologies.

AKL
KUL
OK 5.0

Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok.

Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things

RGN
KUL
Excellent 9.0

Everything flowed smoothly.

It would have been nice to have inflight entertainment within our seatbacks.

KUL
AOR
Excellent 8.0

Cabin crew, smooth flying

Nothing

Tue, 24 Oct
KUL
AOR
1h 05m
Fri, 27 Oct
AOR
KUL
1h 05m
RM 220
Trip: 4 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 588 reviews
Overall
6.6
Boarding
6.7
Comfort
6.3
Crew
7.0
Entertainment
5.3
Food
5.8
KUL
SIN
Excellent 10.0

Efficient service & great crew

KUL
MYY
OK 4.0

Politeness of the crew. Welcoming you with a smile

Delay. So many delay

DPS
KUL
OK 5.3

Crew was professional, relatively quick boarding

BAGGAGE FEES were OUTRAGEOUS!!

MYY
BKI
Good 7.0

All except boarding

Flyers cutting que prior to boarding without intervention from air crew staffs.

PNH
KUL
Excellent 10.0

There was a fee to change the automatically assigned middle seat to a window seat, but it was low: either $6 for a seat close to the front of the plane or $3 elsewhere. It was nice to have those options. First time flyer on Air Asia; I would choose them again.

No beverage service unless you had booked it in advance.

Sat, 21 Oct
SZB
AOR
1h 10m
Sat, 28 Oct
AOR
SZB
1h 10m
RM 338
Trip: 8 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 98 reviews
Boarding
7.2
Comfort
7.4
Crew
7.3
Entertainment
6.8
Food
6.7
KUL
DPS
Excellent 9.3

Service and comfort with blanket, and entertainment movies.

Luggage collection rather late in Bali.

HKG
KUL
Excellent 8.0

The 32" pitch giving more leg space, better than MAS and AirAsia on that count. Good baggage allowance.

The food is rather meh, does not stand out

KUL
DPS
OK 5.3

The seats are more comfortable compared to the other budget airlines.

The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies.

KUL
DPS
Excellent 8.0

Cramped seats

KTM
KUL
Mediocre 2.0

In flight meal.

Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again.

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