The flight is awful, food isn’t very tasty or good, entertainment sucks
Cons: "Food need to be improved"
Cons: "The entertainment unit was constantly malfunctioning"
Pros: "Our luggage missed the connection but the situation was well handled"
Pros: "we had extra legroom travelling with an infant"
Cons: "the staff could have been a little considerate when serving food to you while you're holding a sleeping baby"
Cons: "I have never had to stay at a hotel overnight because of a missed connection but when I made the reservation I wondered how you would honor the 1 hour layover and not miss. I wondered this before any of your delays. I was assured the connection would wait but not correct and you did miss. If you would have told me at the airport this would happen I would have made other arrangements. Instructions on what to do was quite poor too. As a foreigner to be handed a stack of vouchers without direction on where to go for transportation wasn’t satisfactory."
Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Pros: "Direct flight"
Cons: "Bigger aircraft"
Pros: "Everything was good about this flight"
Cons: "They need to have at least 5 to 10 vegetarian meal on board."
Pros: "On time"
Cons: "2 times flight per day"
Pros: "Crew and food was amazing"
Cons: "Landing could be more softer"
Pros: "This flight nothign"
Cons: "Major delay, should have offered passengers water or beverages. Food was very poor, no assistance for transfer on late flight."
Pros: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"
Pros: "The hospitality of the staff Smooth sailing process"
Cons: "The food and the seats and leg room is too small especially for larger people"
Pros: "Smooth flight, great entertainment"
Pros: "The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade."
Cons: "Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for."
Pros: "Lovely people an caring all the way through."
Pros: "Crew on board did their best."
Cons: "Because of an accident at Manila, all flights were delayed. This can happen, but the information provided by ground staff was far below standard. I assume they have procedures in place to inform passengers, and to make any estimations and guidance on what to do next. Absolutely no courtesy for passengers with connecting flights with different airliners. Usually, MH is a professional organisation, but this was an all time low in their service. Sorry."
Cons: "For 50 min flight we waited 45 mins in taxi"
Cons: "Toilet was not cleaned."
Pros: "Staff onboard were good"
Cons: "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
Pros: "comfort and entertainment"
Cons: "* Business lounge was pathetic with NO food, only drink and snack. * Boarding was not efficient and took longer that it should have so had a late take off. * Business class.... Ran out of food!?!?! What the heck! only water available for 6 of 16 seats! Pathetic * Terminals not updated so had to take transfer to another terminal to get my arranged ride."
Pros: "Satay, flatbed."
Cons: "No amenities kit, no mattress pad, no champagne, no menu for business class. And the forgot to serve the main course of my travelling partner."
Pros: "I like the fact that they know I am Enrich Gold member and took the effort to address me by name even when I am flying economy."
Cons: "Food is still the reason why I don't eat much onboard. The food is better now, but still could be improved..."
Pros: "The boarding is a bit mess up as it was delayed by Malindo Air which share the same gate, I wonder Malaysia Airport authorities has run out of resources why cramp 2 airlines in same gate departing 30 minutes apart, crew is OK seats is comfortable but landing is quite uncomfortable"
Cons: "Boarding and landing"
Pros: "The crew was nice."
Cons: "Two MH flights I took were 1 hour and 2 hours late. The latter resulted in missing connection to BKK and another flight to TPE. I got stuck in Kuala Lumpur for the night and they booked me a resort that was 30-40 min drive from the airport. How are all of these reasonable?!"
Pros: "Over all flight experience ok, lack of boarding information and ran out of menu choice but rest ok."
Cons: "Arrived in one piece but my luggage didn't; flew from Auckland to Singapore via KL with a 2 hr layover; how luggage didn't make connecting flight is beyond me; maybe they just lose things"
Cons: "The flight was delayed 1.5hours"
Pros: "We like to thank you for all your staff are good taking for all of us. We would like to make recommends it to all our friends. May the Living Lord and our Almighty God bless you, your staffs and your business abundantly! Amen!"
Pros: "the staff were pleasant"
Cons: "the food was ok as I like spicy. But one mouthful of water and a small wine. soft drink, etc was not enough on a 4 hour flight. Leg room was very bad. I am average hight 5 ft 10 inch but could only sit sideways aas not enough room"
Pros: "Smooth flight with usual good in flight service. No issues during flight. check in very smooth and baggage collection very quick"
Cons: "The quality of the in-flight meal (noodles and fish) very poor!"
Pros: "Free beer and wine. Good inflight entertainment. Food ok."
Cons: "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
Pros: "Free beer and wine. For breakfast the egg dish wasn't bad. Good in flight entertainment"
Cons: "Seats uncomfortable after a few hours, not good for long flights. Seats have very little leg room so for someone over 6 foot tall it will not be comfortable."
Pros: "Good entertainment system."
Cons: "Food was only one choice - fish (not tasty)."
Pros: "Flight was on time, good value airline"
Cons: "Kayak did not book through airline, would prefer to use known site before paying $$$"
Pros: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Cons: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
Pros: "I liked the crew, very polite and helpful."
Cons: "There then was a delay of 3 hours in Kuala Lumpur, which made the already long trip very endless."
Pros: "Prompt and great service."
Pros: "Flight was efficient & comfortable. Crew was friendly & helpful."
Pros: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Cons: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Pros: "As always the crew is good and also the food. The seats in economy are not comfortable though."
Cons: "Luggage was damaged and the airlines is not responding to my email. Web checking did not work (with an error asking me to contact customer service at the airport) at both departure and arrival flights. I never fly in middle seats but was forced to do so since the staff couldn't give me an aisle seat during check in. I am still waiting for the airlines to contact me about damages."
Pros: "The crew is friendly"
Cons: "Check in counter not enough resulting in very very long queue and check in time"
Cons: "Lost baggage on direct flight"
Pros: "The apps gave a good guide on the check in and check out time"
Cons: "Clearer baggage policy. Be informed no of luggages based on the purchased price and not refered to the baggage policy of AA which is not used in my trains pacific flight"
Pros: "Crew always pleasant on this route."
Cons: "This route used to have new planes with AVOD at each seat but the airline seems to have switched back to old planes which really should be kept for domestic sectors"
Pros: "Smooth check in"
Cons: "That the in-flight wifi really is free instead of making the passengers to pay"
Cons: "Boarding always take way too long because of the hand luggage problem."
Pros: "Very good for the price I paid"
Cons: "Somehow I couldn't check in online, or at the kiosk. There was only 2 check-in desk for domestic flights in KLIA2. Long lines and waited 20 minutes. Thankfully the staff at the counter allowed me to check in, despite having only 50 minutes to spare."
Pros: "correct priority of boarding respected luggage handling very fast"
Cons: "quality of food"
Pros: "Good service, nice nasi lemak"
Cons: "weak maintenance and everything is chargeable including water"
Pros: "Inexpensive flight, attentive crew"
Cons: "Was taken aback at the baggage fee and the low amount they give you - 12.5kg before charging is pretty low."
Pros: "The efficiency and professionalism of the crew."
Cons: "Nothing to dislike."
Cons: "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
Pros: "Old and worn out"
Cons: "Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only."
Pros: "Fares. Schedules. Destinations. More than you might expect for a low cost airline."
Cons: "I got what I paid for."
Pros: "Delayed in departures for 30 mins but arrived only by 5 mins late"
Cons: "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"
Pros: "I feel confident with your aircraft and crew. Very professional"
Cons: "The chicken and rice was not the freshest and although the seats are comfortable they are very cramped for a big falang like me"
Pros: "Everything was smooth"
Pros: "Ease of checking in -- and getting to the gate."
Cons: "One hour delay on runway"
Pros: "Efficient boarding....took off early in both directions!"
Pros: "Fuss free Friendly crew Pay for service"
Cons: "Tight seats Food comes in small portions Website user experience"
Pros: "On time (early on the return leg). Interesting usage of onboard wifi to deliver inflight entertainment. The choices of the channels was mediocre. Nevertheless, a good start."
Cons: "Same food (on return leg) with no other choices choice with the value pack add-on. Pasta was overcooked."
Pros: "nothing to say."
Cons: "only food that i received the rice i think didn't cooked properly"
Pros: "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
Cons: "No water is provided on board"
Pros: "fast and good"
Cons: "seat size"
Pros: "All except boarding"
Cons: "Flyers cutting que prior to boarding without intervention from air crew staffs."
Cons: "More than 3h late, no information, gate close (we had to wait in the corridor), nothing to drink during the flight. And I had to pay 80RM just to travel with my umbrella,"
Cons: "No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have"
Pros: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Cons: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Pros: "Like food and nice crew"
Cons: "Always worry delay"
Pros: "First time I've flown with them. I was very impressed"
Cons: "I liked everything"
Pros: "Very little"
Cons: "Flight delayed by around over 7 hours. Only discovered this when went to check in. This has meant we are currently stuck in KL airport awaiting a morning flight having already paid for a nights accommodation in Penang. Airline has refused to take any responsibility for the situation."
Pros: "Great overall economic airline to travel with considering the price paid. I am glad to have the options to NOT pay for the food and entertainment since I never used it during a flight less than 6 hours. I am sure the food and entertainment is good for many passengers paid for them. The flight is on time, the boarding is well organized, the crew is courteous and bathroom is clean."
Pros: "Flight is not so full"
Cons: "So far so good"
Pros: "Take off and landing was smooth."
Pros: "Turnaround is fast, efficient boarding."
Cons: "State of cabin may not be 100%, due to same fast turnaround."
Pros: "Everything was there"
Cons: "Flight was delayed"
Pros: "Staff, flight, seats, etc. were all good. We will fly Air Asia more in the future."
Cons: "Nothing to complain about. Everything went as seamless as a flight can be."
Pros: "Overall not bad the flight left on time and was a good flight."
Cons: "Please be forewarned, pay for your bags ahead of time if you can figure out how. We had a short flight from Singapore to Kuala Lumpur and had not paid for our bags. It ended up costing us more for two bags than the flight for the both of us. For that reason alone I would probably not fly with them again unless it was the only option."
Cons: "It was my first time flying a LCC. OK, it is my fault for not knowing they charge much higher rate of extras for any add-ons you fail to include when you first book the flight. I get it. But why do they make it impossible to access "manage your flight" online to make necessary changes on return flight? And I got nowhere with the online chat box, s nowhere to turn.... Making such changes on Tiger Air was so much easier and intuitive. I'll never fly Air Asia if I can help it."
Pros: "Flights were on time."
Cons: "All food and drinks were sold at additional cost, not even small snacks or water included in the price of the flight ticket."
Cons: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."
Pros: "cant think of anything."
Cons: "the air asia klia2 terminal is a dump. the gate seats are rock hard/uncomfortable. the air con in the terminal was set too cold. I think the check-in baggage fee was too high. if I would have ordered food the price would have been close to ctrip fairs, and on those flights u might get entertainment. I don't think I saved that much to not consider other carriers next time."
Pros: "All god no food"
Cons: "No food"
Pros: "The food"
Cons: "They didn't even put my bag on the plane, they left it in the transit airport in Kuala Lumpur. I got my bag 24 hours later."
Cons: "Silkair service was insincere and lousy nowadays."