Find cheap flights from Kuala Lumpur Airport to Penang

Pros: "Different seat location for family of five Missing luggage"

Cons: "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"

Pros: "Our luggage missed the connection but the situation was well handled"
Cons: "Entertainment"

Cons: "Felt more like a domestic flight than an international"

Cons: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"

Pros: "Some staff were good others could not be bothered."
Cons: "Nicer staff"

Cons: "No seat back entertainment. Very old plane."

Pros: "easy securityand boarding at kl"
Cons: "food bland"

Cons: "The pre boarding security was a mess and poorly managed in Kuala Lumpur."

Pros: "New plane and spacious."
Cons: "No choice in meal for breakfast. Only one type available. Ran out of red wine. White wine wasn’t chilled. Poor service, no water was offered on a long flight. Have to ask it."

Cons: "They changed my seat without telling me and the new seat has a faulty video monitor and also a faulty USB port.. no compensation received.. terrible airline"

Pros: "The seat I got was certainly comfortable enough."
Cons: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."

Pros: "Very quick transfer of my luggages in KL"

Pros: "comfort and entertainment"
Cons: "Crew"

Pros: "Attendants were very good"
Cons: "12 hrs in the air!!!"

Pros: "The regular plane was swapped out for the A380"

Pros: "All aspects were fine. Weather caused a delay for landing of ore than 45 minutes, but not airline's fault."

Pros: "Almost everything"
Cons: "Nothing i can think of"

Pros: "The plane was nice and new. Very smooth flight."
Cons: "Toilets could have been cleaned more frequently."

Cons: "Bags didn't arrive at the destination"

Pros: "I got there eventually"
Cons: "The delay"

Pros: "Plane (A380)"
Cons: "Limited choice menu, some minor malfunctioning seats & screens"

Pros: "Gate area was good, boarding quick and arrived on time. Crew very pleasant."
Cons: "Poor quality food especially the breakfast "snack". Unable to take water on board and tiny serves of water and other drinks left us dehydrated. Far too many ads at the start of entertainmen. Repeated for each selection."

Pros: "Flight was on time - to the detriment of my late connecting MAS flight from DAR"
Cons: "Food was okay but entertainment was non existent"

Pros: "1) Not to squashy and more spacious than I thought. 2) The interior of aircraft seemed reasonably modern and up-to-date rather than old and miserable with stained seats and carpets. 3) the in-flight entertainment was better than I thought"
Cons: "I tried the seafood pasta and it was horrible!"

Pros: "Movie story"
Cons: "Foods"

Pros: "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
Cons: "Lateness and lack of transparency from MAS staff"

Pros: "Boarding was easy with less passengers."
Cons: "The magazine in my seat pocket was dirty. The seat cushion seemed not clean. There was a greasy spot not cleaned."

Pros: "Fodo was great."
Cons: "No entertainment system"

Pros: "Malaysia airlines has some of the most beautiful women working for them. Most curteous, kind, and very personable. Beautiful. Beautiful. Beautiful"
Cons: "The long layovers with no hotel voucher from Malaysia air. That would be a big help especially for me since I travel alone. And not to familiar with hotel locations, taxis. I am concerned about my safety in another country..."

Pros: "Yeah it's fine journey and we love to travel in Malaysia airlines And last but not least it's nice journey"
Cons: "Nothing"

Pros: "same"
Cons: "same"

Pros: "Nothing"
Cons: "Two hour in late and still waiting for boarding. Awful experience..."

Cons: "Flight networkintl booked our tickets very late later mistake in name , faces lot of difficulties in boarding every time..."

Pros: "my family and I flew one way Singapore to London (15 hours 1 hour stopover in KL) for $1600 (all 4) Singapore Airlines or BA were $1800 per person. they are nicer airlines but not $5600 better. Airbus A380 was a bit tired but service was good. pretty painless trip all in all"

Cons: "Seats feel super cramped"

Cons: "Got stuck by lots of crying kids."

Pros: "Food so-so. Cabin crew friendly and helpful. IFE was easy to use but film choices were quite limited."
Cons: "Lousy configuration in business class requiring you to clamber over other sleeping passengers to get to the loo. A380 really showing its age. Toilets not well-maintained, toilet rolls not replaced."

Pros: "Flight was smooth. Cabin crew was courteous. Seat was comfortable."
Cons: "More thought should be given to the snack offering as it was heavily sugar laden. Flight was delayed by almost an hour to accommodate 1 family."

Cons: "Fight was delayed half an hour due to waiting for a few connecting flight passengers. This is ridiculous as the airline is making the gain at the expense of other passengers' priceless time."

Cons: "Second flight in a row for a one hour flight and we are delayed one hour. Better just go with a low cost airline then"

Pros: "Nothing in particular."
Cons: "Nothing in particular."

Cons: "freezing and small blankets"

Pros: "Flights seat is comfortable"
Cons: "Delay and boarding at very last minute."

Pros: "Was a little better but never flying that airline again"

Pros: "Nasi lemak breakfast was good."
Cons: "My entertainment unit didn't work, despite repeated reboots. We left 45 minutes late. The crew seem very disorganised, and kept forgetting requests."

Cons: "I asked from them about my luggage and they said it wil transfer to my new flight accordingly. I suppose to be Jakarta at 10.30 am and my client is waiting for me at the Jakarta air port. Finally I came at 12 30 pm and my luggage was missed. Air port crew said it will come next flight arrive at 3pm. So I have to wait for next flight and for my client. Finally I came out from the airport at 4.30pm."

Cons: "Delay the flight"

Cons: "So the crew basically disappear as soon as they have served and cleaned up food."

Pros: "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
Cons: "none"

Cons: "3 hours flight delay"

Cons: "no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website"

Cons: "Baggage problems in transit"

Cons: "Delayed flight"

Pros: "Food"
Cons: "I was sold an empty Marshall 111 box in a sealed Duty Free bag or 136 USD. COMPLAINED WHEN DISCOVER AT HOME THAT NIGHT. SINCE THEN GIVEN THE RUN AROUND"

Cons: "The flight can’t even provide a plastic bag for me to pack my pre order meal."

Pros: "The price is very affordable and flight was very good in take off and landing."
Cons: "Seats was very tight and uncomfortable!!!"

Pros: "On time"
Cons: "I was separate with my wife even if similar seats were available. To be with her, i had to pay."

Cons: "Lazy crew"

Pros: "Everything is good"

Pros: "Ontime"
Cons: "Flight attendant quite slow for delivering food and not many selection food available as usual"

Cons: "Book it trought kiwi and bought a suitcase of 20 k and air Asia say that it was not in my booking so I had to pay again."

Pros: "Everything was smooth"

Cons: "Unable to use airasia app for e-boarding"

Pros: "This is now our airline of choice between KL and Singapore and the next time we fly to Australia we will try flying with Air Asia. It was a very short flight so entertainment was not provided, and we were perfectly happy with that. Very reasonable fare. All staff were charming and very helpful. Highly recommend."

Cons: "Flight delay for almost 4 hour"

Pros: "Price"
Cons: "All ok"

Pros: "定時運行できたこと"
Cons: "シートピッチが狭く窮屈"

Pros: "Overall in flight experience quite good."
Cons: "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."

Pros: "He flight boarded on tkme"
Cons: "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."

Pros: "On time boarding ...very efficient"
Cons: "Offer same type of value food...even worst tasteless"

Cons: "Seating is very uncomfortable."

Pros: "Nice place fun"
Cons: "Well it's alright"

Pros: "The aircraf was brand new"
Cons: "Delay"

Cons: "Crew was not helpful"

Cons: "constant flight delays"

Pros: "Politeness of the crew. Welcoming you with a smile"
Cons: "Delay. So many delay"

Cons: "Delay for 1 hour"

Pros: "Staff was very attentive and well trained! Arrived without any delays. Everything was great!"

Cons: "I was facing lot issues with my baggage as they dropped my baggage at malashiya instead of dropping at my final destination"

Cons: "More than 3h late, no information, gate close (we had to wait in the corridor), nothing to drink during the flight. And I had to pay 80RM just to travel with my umbrella,"

Pros: "Quick easy and simple. Staff were very friendly."

Pros: "The crew were very pleasant... they were efficient and organised, modern, smart and 'on it' when necessary. I didn't eat as flights were short... no entertainment although they do have Rokki wifi to watch stuff on phones and tablets... I didn't bother though. Boarding was slick... time lost due to late departure was largely recovered in flight... Aircraft was clean and comfortable. Will definitely use as my airline of choice when travelling in the area..."
Cons: "Too hot - needed cooler air"

Pros: "Getting off"
Cons: "No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good."

Pros: "The price"
Cons: "You don't even get water"

Cons: "Delayed"

Pros: "Like food and nice crew"
Cons: "Always worry delay"

Pros: "Cheap"
Cons: "Delay delay"

Pros: "Everyrhing."
Cons: "Nothing."

Pros: "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"

Pros: "Had to book with Airasia since its fares were lower compared to the others."
Cons: "Delays delays delays"

Pros: "Flight is not so full"
Cons: "So far so good"

Pros: "On time Arrived early"
Cons: "All ok"

Pros: "Nothing"
Cons: "All thing baaaaad"

Pros: "Fast & on schedule"
Cons: "Dirty"

Cons: "No drinking water!"

Cons: "Flight delay"

Pros: "I didn't like any thing"
Cons: "Free kg is 15 kg which isn't enough at all"

Cons: "Not enough room"

Pros: "The crew was excellent, especially the stewardesses."
Cons: "Their wifi service is ridiculously expensive $32 and it doesn't work."

Cons: "Everything"

Cons: "N"

Pros: "The leg room"
Cons: "Boarding process"

Pros: "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
Cons: "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."

Cons: "Leg room"

Pros: "Scoot in silence"

Pros: "Yes"
Cons: "All ok"

Pros: "Amazig Airplane"

Pros: "N/A"
Cons: "N/A"

Pros: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"

Pros: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Cons: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."

Cons: "Allow us to upgrade class"

Pros: "Crew were kindly"
Cons: "Seats can be more comfortable"

Cons: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"

Pros: "Can't complain"
Cons: "Cheaper? :) !"

Pros: "Head rest not comfortable. Short distance okay not long one."
Cons: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."

Pros: "Extremely rude."
Cons: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."

Cons: "You can choose your seat but when you pay you can choose a seat and I don’t like this"

Cons: "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"

Pros: "MinimumService！"
Cons: "MinimumService！"

Pros: "Everything worked"
Cons: "Nothing"

Pros: "It was a good flight"
Cons: "The long delay......"

Pros: "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
Cons: "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."

Pros: "Crew on Singapore airlines were very helpful, friendly and accommodating."
Cons: "They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again."

Pros: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Cons: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."

Cons: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"

Pros: "boarding is thru gate and not tarmac"
Cons: "food are expensive."

Pros: "on time and departed early"
Cons: "none. is budget airline"

Pros: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Cons: "n/a"

Pros: "Nice aircraft, on time departure and arrival"
Cons: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"

Pros: "Nothing"
Cons: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."

Pros: "comfortable seat"
Cons: "No TV on plane"

Pros: "Singapore to Hanoi flight."
Cons: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."

Pros: "i did not see any entertainment."

Pros: "Price"
Cons: "Everything but the price. Worst customer service ever!!!"

Cons: "It was moving a lot!!! :\"

Pros: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Cons: "equipment could use refurbishment"

Pros: "Boarding"
Cons: "Confort"

Pros: "The cost was cheap"
Cons: "There wasn't much room for someone who is 6'4''"

Cons: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"

Pros: "Good value. Some leg room in Biz."
Cons: "Paid $30 for wi-fi: It never connected. Just failed to work. “Failed to load page”. Paid for priority check-in: The people in the economy queue checked in faster. Paid for priority boarding: No priority security queue, no priority boarding. Paid for priority baggage: Took 60 minutes from landing for baggage to arrive. No priority, except for crew bags. Food was disgusting. Hard to determine where the plastic finished and the pasta started. There was no service, other than dumping a hot plastic box in your lap."

Pros: "They were very professional, polite and helpful"
Cons: "Nothing"

Pros: "QUIET ZONE"
Cons: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"

Cons: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"

Cons: "I had lost my luggage from Singapore to Maldives’s airport"

Pros: "N/A"
Cons: "The seat and tray table is greasy and dirty and there are two cracked holes in the arm rest!"

Pros: "All in all a pretty good flight. Nothing much to write home about but nothing really went wrong. Pretty Good and what you'd expect."
Cons: "Wasn't thrilled that I had to pay SGD48 both ways for up to 15kg check in. That extra SGD96 would have made a difference when comparing flights on Kayak. Delays leaving HK and SG but all of it was on the tarmac so not really Scoots fault."

Pros: "On time. Service on board simple. Crews are friendly"

Pros: "The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice."
Cons: "I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper."

Pros: "Seats were comfortable. Boarding process was easy."
Cons: "Wish they offered drinks, or food for purchase something. Wasn’t offered anything at all."

Pros: "I like nothing about your customer care service"
Cons: "Provide efficient customer based service to ensure customers can contact you when they need to make changes to their reservation."

Pros: "Very fast and efficient from start to finish."
Cons: "Nothing"

Pros: "Crew were nice seats are a bit small for a standard person like me.my knees can touch the seat infront."

Cons: "Yes but it's a short flight."

Cons: "It's a budget airline so you get what you pay for. Only a 1hr plus flight so it's OK. The crew were all pleasant and professional."

Cons: "Flight was late departing"

Pros: "I am sorry to say the first airline that I would not like for the service."

Pros: "Smooth on-boarding, comfy seats, on time pleasant journey"

Pros: "I liked the seats and new 320 flight. Flight attendants and check in personal doing their best."
Cons: "Nevertheless I NEVER AGAIN fly Jet Star due to needy greedy prices and ectra! extra! extra! and discussions with check in personnel, which is unfair to them."

Pros: "Service crew staying on with a smile"
Cons: "No coffee or tea provide on th flight for the delay"

Pros: "Flight on time"

Pros: "I like the service it was nice and friendly! Also when the landed and take off it was so smooth and almost perfect! I feel so happy and comfortable"

Pros: "Crew was polite and helpful. Trip was very short so for entertainment and food there was no need of it."

Pros: "Punctuality and cleanliness of the flight"
Cons: "Food and Drinks Menu Pricing"

Pros: "I managed to change my seat from a middle to a window seat and had a great view of the thunderstorms and a dark Darwin when we arrived - and lots of room. Comfortable seat."
Cons: "Hassle with buying a coffee. Couldn't use AMEX card but only told that when it didn't go through.. only minor but guy should have noticed it was amex and given it back straight away."

Cons: "No free snacks"

Pros: "spacious!"

Cons: "Load from the back, but let the people in the back load the bins in the front with their bags."

Pros: "Easy boarding and relatively smooth flight"
Cons: "Delayed waiting on the plane, however all boarded on time. Seating was tight with not much leg space and tight with the people next to you. Menu options were the usual and as it’s a shortish flight just had a light snack and drink."

Pros: "On time. Bought extra luggage so no issues. Noticed Singapore end was a lot more efficient at Departure n had a real person at counter. KL end had no one and was self check in. There was a young lady to assist the self service kiosk but only if you knew the process. Some people lined up for the baggage drop off without getting boarding pass n luggage tags as they were new to travelling n just joined the queue."
Cons: "Plane made loud cranking sounds on landing almost as if wing flaps were rusted!"

Pros: "Service was good."

Pros: "Friendly cabin crew"
Cons: "For not so short flight luck of entertainment & meal"

Pros: "Price"
Cons: "2.5 hour delay. Not much legroom but that is too be expected."

Pros: "It’s a no-frills, budget airline. As such airlines go, this one is better than most. You won’t get any legroom and you’ll be nickel and dimes at every turn, but if you go into the experience with that understanding, you’ll have a reasonably comfortable, on-time flight without paying a lot of money."
Cons: "There was nothing I didn’t like that I felt would have been better on a different budget airline. If you don’t like non-existent legroom and the lack of free frills, you shouldn’t be flying this airline."

Pros: "nothing"
Cons: "Their website didn't work when I tried to pay in advance for the baggage and seat assignment. I tried more than 20 times, from two devices, two browsers from my laptop, with two different credit cards, wasting huge amounts of time. Then they had the nerve to still charge the offline service charge for paying at the airport despite my clear description of all the time and effort I had spent on their miserable website. And they only accepted cash which required an extra ATM trip."

Cons: "We bought specific seats upfront including exit row isle for hubby. However at the check in they allocated deck deferent seats which we didn't realise till we were on the plane. when I came back and asked for refund, they used various excuses and said they will not. Unacceptable customer service."

Cons: "Staff helping with check-in did not feel very qualified"

Cons: "had to pay extra for last minute baggage check in purchase"

Cons: "Over the PA system, it was announced that complimentary tea or coffee would be served. It never was."

Pros: "Our check in agent was efficient, fast and friendly - that's the best thing about this flight. There was no entertainment provided on our short flight, nor did we buy a meal, so those answers are meant to be a "not applicable "."

Pros: "Easy transfer. Was late on first flight but luckily didn't miss the second one."
Cons: "For some odd reason 3 our of 4 of party received food, but for the fourth person they said we didn't book a meal with the ticket. We bought all the tickets together and saw no place when booking regarding meal service. It wasn't devastating, just odd."

Cons: "the Terinlnal information boards where incorrect, and the flight was missed. There was zero support from Jetstar and I missed 2 connecting flights due to this. Jetstar had no one to assist or support."

Pros: "On time"
Cons: "Could not print my boarding pass in advance and had to run around for a while"

Pros: "Nothing notable"
Cons: "Nothing specific."

Pros: "staff was friendly"
Cons: "I did not like the fact jetstar did not includ checked baggage for an international flight. i ended up having to pay about 55usd more. moreover no food no drink. i will never fly international with them again. after all i could of flew with some of the best airlines for the price i ended up paying."

Pros: "Our flight was delayed but the staff was professional and made an effort"

Pros: "cheap for a reason. get what you pay for."
Cons: "smallest seats ever. bag fees insane"

Cons: "They charge for everything. Including your check in luggage."

Pros: "Thank you for understanding our panic when we had been dropped off at the wrong terminal."
Cons: "Small, no water or small snack."

Pros: "Price. Punctual."
Cons: "No frills."

Cons: "Everything costs money, from the carry-on to luggage to drink and meal. The crew was cold and distant, not really helpful at all."

Cons: "They robbed us on the checked luggage fees. They were more than the flight itself. Was told it was cheaper to pay online, but when I attempted to do so, it informed me that it was not available on this booking."

Cons: "No water on flight unless one forks out $4 for a bottle. $30 for a bag, $13 for a seat! Suddenly, the extra fees make it not such a budget anymore."

Pros: "Clean, comfortable travel"
Cons: "No entertainment and seats were bit small for a 6 ft person"

Pros: "No complaints! Good value for money."

Pros: "Good service--quick on and off the plane with no issues."
Cons: "Baggage costs on this airline are very high--not actually a cheap fare."

Cons: "Flight was delayed almost 24 hours and passengers kept in terminal for over 7 hours. Ground crew claimed decisions were made by the Jetstar Singapore office and there was nothing they could do. One crew member responded to a request for information with a dismissive "Later! I have more important things to do now!". This is indeed a low cost airline, so beware, you get what you pay for."

Pros: "Punctual"
Cons: "Cramped seating space. Terrible accent announcing in English"

Pros: "Seats were comfortable and crew nice. On time."
Cons: "I paid for four seats but only needed one. NO REFUND AND THEY CHARGED FORTY DOLLARS TO CHECK ONE BAG! Couldn't even get water complimentary. I understand seats non refundable but could have at least allowed one bag as goodwill gesture."