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Great staff loved the security dog in lubby To get in shower was quote slippery and shower head in a weird place
Beautiful hotel, great location Put in a smoking room even though we requested a non smoking room,
I was not happy with my stay at all my room and bath room were dirty
Charging for Internet use! No room service from 12 to 1630!
This hotel offers a good location at an affordable price. The rooms also provided excellent views. The beds were very comfortable. Overall the hotel was really not very clean at all. The walls could use a good scrub or new coat of paint. The bathroom was not clean either. I think that a number of the housecleaning staff are elderly and that might be the reason that the rooms were not as clean as I had hoped they would be.
the bed is very comfortable if we hadn't set alarms would have slept the whole day. the amenities in the room alone are a nice add. the staff was efficient and helpful. there were gnats in the shower and when we checked out and had to leave the bags at the desk the bellman took about 20 minutes to show up and help us.
View of the east river. Small, odly shaped rooms. Door opens into a narrow passage so you have to do a dance to get into the room. Windows are small, so feel cramped inside.
Location -- close to UN where our meeting was held; Small, crowded lobby; no bell boy service for luggage; only one courtesy phone in the lobby;
Clean, very friendly staff and comfortable accommodations. Wall were thin, we could hear entire conversations going on at all times.
The View, we had a fantastic view of both the Empire State building and the Chyrsilier. We were on the 40th floor and were able to also see the skyline of Manhattan. The service of all staff was excellent and the room was large, comfortable, warm and relaxing. We would definately recommend and return to this hotel any time we visit NY.
Great beds, good shower and good location, what else do you need!!!
The small bar in the lobby. Friendly staff Good general location Too expensive for outdated rooms especially bathroom. Internet connectivity could be better and included in the price.
Easy access to Grand Central and in the heart of NYC.
Hotel stay was right on point after a long day thanks
FYI the rooms are real real small. Didn't bother me.
Elizabeth in housekeeping was a tremendous help in getting bedding and towels for us!!! She was pleasant while we were all very angry about the bed situation. Thank you Elizabeth! Long wait for checkin. Need more staff at front desks. I reserved a room with 2 double beds for 4 people. I called twice to confirm and reiterate that I wanted 2 double beds. At checkin I said I needed 2 double beds(this was at 1:30pm) Receptionist said yes I see that is what you requested. I was told room was not ready and they would call be about 3pm when room was ready which they did. Again, a long wait for receptionist, she gave me keys to room which had a king size bed and pull out sofabed!!! I called front desk to get a room with 2 double beds as I requested and they said they had no more and because I booked with a third party (travelocity) they could do nothing about it as rooms are not guarenteed (bed types). I am angry about this situation and will rethink ever staying at a Westin hotel and I will also rethink about using travelocity.
Very close to the subway and Grand Central Station. 24 hour luggage storage after checkout and the staff was very friendly. It is on a busy street due to the location and you can hear some traffic from the room but it wasn't too loud, especially for NYC it wasn't too bad.
Great location, comfy beds Initial room was unmade, shower was clogged, but issues were rectified immediately when brought to their attention Wifi is not free
Near to Grand Central Roadside noise was too loud
Nice efficient hotel and very conveniently located. The room was of okayish size. The attached washroom was rather awkward - can't lock the door and the wash basin was too small leading to water spilling all over the place. One day the room could not be cleaned and when we complained, the manager himself came for the apology and also offered compensating action which was very nice of him.Elevators are quick. Washroom
only bad thing was the small rooms other than that it was good
Space and privacy. housekeeping was spotty some of the time, late, and frequently the room was not cleaned well enough e.g. trash left in trash cans.
It was very relaxing stay; the facilities in the room were very sufficient. The room cleaning has to be more than one time in a week.
Amazing room. It was clean and well equipped. Staff was very helpfull.
Very pleasant and accomodating staff. Close to United Nations building, Grand Central station, Empire state building. We had only 2 problems with this hotel. 1. aka website states that the apartment has "spectacular" views which is absolutely not the case. The views that we had were just of the next building. This may be the case for all Manhattan apartment/hotels but the aka should withdraw their claim of "stunning" views. The "view" from the room was particularly important to us and we and specifically requested this at the time of booking and were dissapointed to find that there was little to see from the apartment. 2. It would be much better if the sofa in the lounge woud instead be a sofabed.
Everything was perfect! totally recomendable! I liked everything!
I stayed in a one-bedroom suite and I had everything I could need for a 1-week stay. The location was excellent for my meetings and the personnel - especially the reception - was very accommodating and nice. Also, since I was there at a less busy time for the location, the price quality was excellent. Not really.
beautiful accommodation, good location, very helpful staff. No.
Luxury and convenience
People are friendly, the receptionist all excellent
Very comfortable, peaceful and convenient location to stay in NY. Nothing I can say in particular.
Liked the kind reception and care Bathroom did not have locking feature which was really odd and uncomfortable
Great Location, Comfy Bed, Walk-In Shower, Nice Gym and Breakfest amenties. Great Service. Small Room.
The breakfast was good had a lot to choose from. Room was quiet, comfortable and clean. The staff was very friendly and helpful. Not enough seating in the breakfast area. The maid service knocked and came in our room twice didn't know we needed to dead bolt our door but they did apologized. One of the elevators was out of service on the last day of our stay and the other one was not working right so going up 15 flights of stairs to get our luggage and coming back down was not ideal.
Price and location Clean but not as updated as neighboring hotels.
Staff was very friendly and helpful Breakfast was a bit chaotic...the seating area isn't big enough, and several people had to stand.
Hotel is clean, remodeled, good location and has breakfast. Small reception, the staffs were always busy and with line to talk to them. We could have some water bottles at our room for purchase.
For the price the room was great! Room was clean. Room was small, but that was expected. It took a bit to get checked in because they seemed a bit understaffed, but that wasn't too big of a deal for the great price!
This is a perfectly fine hotel to stay when traveling for Business. It's right in the middle of offices, restaurants, stores and just a couple a blocks from Grand Central station and subway. Great size room, clean and comfortable beds.
Friendly staff. Good location. Small rooms. Thin walls, you can hear you neighbors very clearly. When we arrived the TV remote did not work. the iron in the room did not work properly, and there was a loud noise when the air conditioner was running. We ended up changes rooms.
Good functional albeit small room. Location good for us. Easy to get cabs. AC was not effective. Did not cool below about 76f no matter the setting
Front desk person was rude and not concerned at all of making us feel welcomed.
This hotel has a great location and classic old-school Manhattan feel. It has a doorman, full bar, and offers room service. While I appreciated the old time Manhattan style, I expected more out of a Hilton in Manhattan. It looks like the rooms haven't been updated in at least 10-15 years. No iPhone dock, no refrigerator, no bath robe. The bed felt hard and springy. They only offer free wifi if you're a Hilton Honors upper level member. I had just come from 4 nights at another Hilton on the West Coast where I received free wifi. Overall, it felt slightly pretentious--as if I was supposed to overlook these things because of the great location. Just because you are running a Hilton in one of the wealthiest ZIP code in the US, does not mean you can provide a subpar product. Oh and our entire floor smelled like marijuana smoke after midnight. I wouldn't stay here again.
Staff was friendly. Rooms were cleaned quickly and good Breakfast buffet was too expensive
Staff was friendly. We felt really welcomed. The shower curtain smelled like wet towel. The AC was not cold enough and was very loud. You can hear every time a door closes in the hallway.
The room was decent sized. The bed was comfy. The water pressure in the shower was Amazing! The hotel was conveniently located. Nothing was included. We got breakfast for one person, one morning, and it cost $41. Everything was extremely overpriced. Drinks, snacks, all of it.
Everything we needed was there or offered to us. The rooms were a bit drafty, but overall we stayed warm.
I like the staff, however I did not get my requested room with a few The location of the room
Location, Easy check-in & out, decoration, staff... The jackhammer noise work me up at 1:30AM both mornings..
Staff were very rude!!! Front desk, housekeeping, door man.
Clean newly renovated guest rooms, great staff, very good service No clock in the room
The housekeeping was good. The furnishings in the room were broken and old. Only about half of the electrical outlets worked.
room cleanliness, pleasant staff, location close to grand central station small lobby, no real nice views of the city
Terrible. Only good was location. Terrible. Staff was rude as hell. DO NOT STAY HERE!